Who Uses This Software?

Salon owners, chair or booth renters. We even offer salon suites a custom booking site and search page like we did for Sola Salon Studios.


Average Ratings

1161 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vagaro
  • www.vagaro.com
  • Founded 2009
  • United States

About Vagaro

Vagaro is an online Salon Scheduling & Business Software that runs on computers and mobile devices. Easy-to-use flexible scheduling complements memberships feature & inventory management. Most downloaded/reviewed Apple and Android app starts @ $25 with 1 Month Free Trial. Includes email marketing, customer retention reports, QuickBooks online integration, and text reminders. You also get added to the Vagaro Beauty Search Engine! Bonus: Book Appointments directly from Google, Yelp, and Facebook.


Vagaro Features

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

Vagaro Reviews Recently Reviewed!

This company has really made significant improvements to their software features.

Oct 13, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The variety of features is good, the developers are constantly working on improvements and the price is competitive.

Cons: The templates are really "stock" looking and could use more variety, depth and personalization. They do not offer as many options and I would like in creating a unique website.

Overall: None really. Tried to see if offered enough features to with from our existing software.

its good for minimalistic stuff

Oct 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I can do more than what I'm doing now, its not on paper. thank you I have nothing eles this is why ppl don't do reviews.

Cons: the gift certificate stuff I hate it all need new ones should do a lot more with that stuff. the new format isn't my fav either

Easy, efficient, and convenient

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how fast I can get things done. My clients can easily click on a link and within five minutes they have their appointments made! No more phone tag.

Cons: I have only been using vagary for a short amount of time. The only thing I have noticed so far was when putting in services, it doesn't save in order and is hard to move things around after you put them in. Other than that. Things have been great!

Overall: Easy, convenient, booking system that is up to date with todays world!

It's helped me save time by allowing my clients to go online and book their own appointments

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ability it gives my clients to schedule their appointments based on their own schedules. It gives them some control of their day while not causing hindrance to mine.

Cons: Trying to customize the backgrounds. Not easy! Pictures used have to be exact dimensions or they can't be used. Really such a headache. Should not be so complicated!

I love Vagaro! It makes booking my hair appointments so easy, and the whole salon experience!

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The user interface on the customer side is awesome, and all the automated reminders via text and email really make it easy to show up, remember appointments, and have all the necessary information at my fingertips.

Cons: Sometimes it takes a while to load, but other than that, the user experience on the customer side is fantastic.

Great customer service. Easy to use.

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and has most everything needed to easily manage your business. Perfect access for clients as well.

Cons: Wish it was compatible with flexible spending accounts and care credit. It would allow our clients more options to afford some of our more costly treatments.

Overall: Ease of use for providers, clients and accountants.

Great just wish there was text receipts after customer is done

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy and colorful detail is great things are easy to find on own and set up, clients love book online to help with less phone tag

Cons: no text receipts after customer done, customers liked the text after service is complete it was great when I had it on square but then I changed my program

Overall: I love how detail everything is in categories' and how you can see services in different color and as you check out it shows that the service is complete and you don't have to rethink and if you do forget one it goes on that day if you have to go back and check it out

I have been able to focus on my passion and give my clients the attention they deserve. Thank you!!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have never had problems getting in the system. I have had Vagaro for over 3 years and I am blessed to have so many clients that I have not been able to use the entire benefit. I am so happy that every benefit that Vagaro offers is very easy to use. I am currently restructuring my business and I am very excited to explore all the options available.

Cons: Well, I am very grateful that Vagaro is very easy to use. However, I personally have NOT been Impressed with the customer service. I will leave it at that... The system itself is very valuable.

Overall: I am able to completely control my business and client contact through Vagaro. Stress Free.

awesome

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is much easier to use compared to other software I have used in the past. I am very happy with it! I would definitely recommend this to other businesses. They are very helpful with any questions or concerns that you might have.

Cons: Trying to get pictures to load is definitely a pain. I feel this is a definite downfall when it comes to this system.

Love it!

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use! Clients love that they can easily book with us online if we don't answer the phone. Time Saver!

Cons: If a client already used their email at another spa and doesn't know their password we can use it!!

BRILLIANT SERVICE

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THE APP is ace really easy to use and great on the move its fast as well and customer services is good

Cons: DOWN TIME NO WARNING and when i want to see dairy and book appts i cant other then that there isnt anything else

works great.

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program is fairly easy to use. Most of my clients don't have a problem booking appointments. .

Cons: I set up most of the client profiles before leaving my last location. Some clients went on and created there own profiles...in some cases there were 2 profiles and its hard to eliminate the double profiles.

Overall: I can book clients with ease day or night or make changes to existing appointments all from my phone.

Great Software Disappointed in Lack of Canadian Market Support

Sep 30, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Beautifully designed, has everything a business could want from start to finish. Easy to use. Many integrated features.

Cons: Really disappointed with the fact that they are unable to process credit cards within Canada, almost defeats the purpose of using the software. Cannot set up memberships, unless you have credit card processing and will not allow you to add 3rd party Credit card processing.

I have tried other online booking but nothing compares to the ease of this app.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vagaro is constantly staying ahead of the game and I believe they really care about making you and me successful for the simple fact of all of the amazing products they put out!!

Overall: It is going to help me grow my business and stay ahead of the game. I absolutely love this app and would recommend to everyone.

Hair stylist 20 plus years

Sep 29, 2017
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I have been with Vagaro for many years. Easy to use with multiple options to use with this software.

Cons: Vagaro is not really user friendly. There is too much on the website which creates clutter. You really have to look very hard to figure out what you are trying to do or what you want.

exactly what I was looking for.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It's very easy to use, self-explanatory. I think my favorite feature is that it texts your appointments when to come in.

So far from the short time I have used it seems like it will fulfill my needs.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With my lack of tech savviness this program is pretty simple to use. It offers ways to guide me thru.

It has made my life easier and saves me time. My clients love it:)

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The confirmations and reminders are the best. They save me time and my clients appreciate the texts and or emails

Cons: Sometimes the app updates make it more confusing and the changes are not always readily accepted by my Ipad

It's an easy to use

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to use, and the text messages that are sent when booking an appointment and confirming an appointment

love this program! very user friendly and I love that they have an app as well :)

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about this app.. I like how easy it is to use. love that theres an app. and the text notifications

Cons: I would love for there to be a way to send out mass custom text from software :) I know that you can do that with email but would like for there to be a way to send out mass text

Overall: lots

This program is very easy to get the hang of. It is very reliable. I will never use another program.

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My customers love the reminders and i can set as many reminders for them as i want. The design of the program is very user friendly. It is easy to navigate through the system and booking appointments has never been easier. it also keeps track of all my sales. it is a safe and secure program. I trust it. I love that i can do my schedule from a app of my phone. it makes booking from anywhere easy.

Overall: I can book appointments from anywhere in the world. My customers get appointment reminders so they never forget when their appointments are. I love everything about my vagaro booking system. I use my system every day and will never switch to another one.

very convenient

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Take away the hassle of remembering to remind clients of their appointments. Everything is organized.

Cons: Some areas seem a little technical to use. But the customer service reps are great and they help a lot.

Overall: convenience of everything needed to run a spa business

Overall, I love this program. Especially for the price. It's affordable and I appreciate that a lot.

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely convenient for more mobile users like myself. I was very amazed on how easy the app was to use. It's almost like using it on the computer which is difficult to find. I love how you are able to drag the appointments even on the mobile version when you need to change the appointment time. I also love how affordable it is. I was using Mindbody before and I really am glad I switched over, their app was completely subpar compared to yours and I was paying twice as much. Thank you!

Cons: There isn't a whole lot I dislike about it, but it can be a little confusing at times when reviewing receipts for packages. I have some customers who get confused and think I charged them twice and I have to explain the receipt to them. Sometimes it can be confusing on my end too because on the transaction list it can look like they were charged. I would rather see a "package redeemed" rather than the dollar value. It would be handy to have a setting where you can put your set packages so it's easier to check out too. It would also be awesome for the client profile to have an attachment section so I can put their new client forms and a prescription for massage there. Other than that, it's perfect.

Overall: A good experience in booking, checking out customers, able to send out mass emails, and looking at the statistics provided. I'm still amazed about the app and how affordable it is. Thank you!

great program just starting to get the hang of it !

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use! Right when started using the program it was simple. i also love the layout of the whole program !!! and my girls love it too!!

Overall: get to schedule on the computer and as well on my phone when on the go! since the fist day i started using it it was very simple to use so i would say its a great program for first time users !!!

it has been amazing. an easy transition from my old software

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: the text message reminders/confirmations. also the easy inventory setup. and the options for pos systems

Cons: havent found anything yet.. maybe that if my internet is out that i cant use it. and that if we forget to add to inventory numbers we cant sell a product

Have been with Vagaro for 8 years now, have tried every software out there, they are the only ones!

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They listen to your needs and are quick to update when your business starts to require more technological capabilities. Making it easier to run my business.

Cons: Really wish the Loyalty points would improve, have submitted requests and I am confident they will have this under wraps sooner than later :-)

Overall: I love how the backend of Vagaro works similar to an e-commerce platform I had been trained on and used for over 5 years, Channel Advisor. Of course, with them growing and having to keep up with mobile and user-friendly versions, their always on their A game and even when trying to make a switch, I just couldn't do it. Nothing compares to my Vagaro and I rave of it to everyone. Plus my clients love it too!

It is easy to use but there are a few features I would like to see changed.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have the ability to look ahead in booking appoints which makes it much easier and the fact the the clients get an immediate text message confirming their appointment.

Cons: We don't have the ability to change the color on the color wheel. The client's ticket turns red
when they confirm but if they are a "no show" it is almost impossible to distinguish it from the
fact that they confirmed. I would also be able to change the service ticket when the client is
checked instead of writing a pop-up note to explain the different charges.

Amazing customer service and excellent product! I am so happy I switched from Mindbody to Vagaro!

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is simple and easy for staff to learn and utilize. The integrated client self scheduling tools have been well used and our clients find it so much better then Mindbody.
The price is 1/4 of what Mindbody was charging. So the value is outstanding.
Customer service is so patient with incredibly minimal wait times.
Love the functionality of being able to see everything for the client from the calendar screen.
I love Vagaro

Cons: Would like an easier way to see client purchase history right from the clients profile link.
I look forward to there update for the gift card client self service being able to include items like tips and packages. Works good as is, but clients can only buy single services. But they are listening to client concerns and working on an improvment.
Data migration for client notes and account balances was the only real negative about the transition. But it was NOT THEIR FAULT. Mindbody doesn't release that data. So not Vagaro's fault but that transition took a while.

Overall: Great value. Easy to use.

SATISFIED

Sep 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: WE ENJOY THE EASE OF USE AND THE AVAILABILITY OF THE REPORTS THAT CAN BE RUN. ALSO THE COSTUMER SERVICE HAS BEEN GREAT.

Overall: GREAT ONLINE ACCESS FOR CLIENTS TO BOOK THIER OWN APPOINTMENTS. AND A CONSISTENCY FOR A FRONT DESK STAFF.

Excellent

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can access it from my cell phone. All of my employees can check out their schedule and see what their day looks like.

Awesome

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use lots of options, detailed and awesome for clients to use easily
like that it give clients constant reminders

Cons: wish we could turn on online booking for select dates only when we are doing specials or introducing a new treatment to control the online booking

Overall: making my life easier and simplifying

Great program for my salon. My staff loves how easy it was to learn when they were first hired.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of the app and my clients can book online anytime they want. I also love that you can now double and triple book, and now book in 15 min increments.

Super Easy

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Switching over has been really easy and learning the new software is natural. Im not exactly tech savvy so that was a big deal for me.

Overall: ease of use!!

Very Poor

Sep 19, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Able to connect quickly with technical assistance. There are not many other positive experiences that I can share.

Cons: Didn't work! 80% of my clients (new or already Vagaro account holders) could not book into my classes.

Overall: none

Excellent - Easy to utilize!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I enjoy the fact that I can actually "control" the flow of booking on the site. Also, I love the fact that my clients can actually see an actual website!

Cons: I am wishing that Vagaro would add the total cost of service when sending the reminder messages to the client.

LOVE IT!!!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: To access it one the phone is great!! you can book anywhere! We have been using it for over 2 years and super pleased!

Cons: The updates sometimes will not allow you to sign in during a particular timeframe, but other than that- We are super happy with it!

great customer service, simple and easy to use

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: clear pathways, good visual display, great customer service, simple and easy to use. easy to add services or therapists and settings are easy to manage.

Cons: differences in options on the computer, and in the app. things like can't check out packages on the app.

Overall: streamlining my business for transitioning to a multi-practitioner

I have really enjoyed learning to use this program.

Sep 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is easy to use. Customer support is great. My clients have seemed to enjoy it and have also shared how easy it is to book.

Cons: There is a lot and I am constantly learning more. It has a lot to offer which is a good thing, but I can easily see how this will get expensive adding all the features I would like. I am not sure yet if it would be better off buying a program outright and not having a monthly bill.

Amazing client booking software

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: love the text message appointment reminders (helps with having less no shows), Love the ease of future booking clients with quick clicks to future dates as well.

Cons: there are some misc. grievances with the cash drawer system... if you add cash to the drawer mid day if it's running low there is no way to update the balance.

Overall: A full clientele with an interactive experience for them to feel in charge and apart of the appointment making process.

Very easy to use recommended this software to my fellow hair stylists

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of the calendar section to book clients. The ease of the client list within the scheduling apt.

Cons: I would love to be able to directly send announcements i.e. birthday, anniversary and followup to specific clients attached to their appointment reminder, instead of going through all the paces with the e-mail/blasts. A way to directly communicate with my client without going through all the steps.

Overall: I love the scheduling feature it is extremely easy to use and fast. The ability to look up my clients for information such as phone#, history and color formula very easy.

I am extremely happy with Vagaro. It is simple and easy to use. Customer service is on Point.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love most about Vagaro is the price. I had a very similar spa software program that cost 3 times more and did not even have all the features that Vagaro has.

Overall: From Online booking to marketing to my customers and just about everything you could ever need to run my business. I love everything.

Vagaro has been great! Super easy to use, very convenient and clients love using it them selves.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The convenience, notifications and how easy it is to use. I like that you can book appointments from anywhere at any time, it looks professional and people get a wow moment when you pull it out to schedule something.

Cons: From time to time the app kicks you out and you have to keep signing back in. On the phone app, when it comes to schedule an appointment and you go to search for a clients name you type in the first two letters of their name and it kicks you out. annoying!

Overall: Clients on time. They cant say they didn't get a notification when their phone number and email are on file. In other words the scheduling and timely notification make it easy form my clients to show up or cancel their appointment. Time Is Money!

Good so far

Sep 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that I can keep track of my inventory with the possibility of selling online. The reports are fabulous!

Cons: I would like to see "add-on" availability for appointments. There are almost too many places to look for what I want but I know it will get easier the more I use it.

Overall: Inventory management!

made my life easier I knew how to use vagaro from the get go.

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: simple, easy to use, has all the services already in the system, easy to enter new clients, I love that I didn't need to learn how to use it, it was all self explanatory and I could use it from the second I signed up.

Cons: its a bit annoying having to log in every time I go away from the computer, but I guess that's just for security reasons.

We have only used Vagaro for a few months but have loved it.

Sep 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Its easy to figure out how to use each function and the videos help make things clear. I have had to call to get assistance and they were simply amazing and helpful. I love that I can send email and make daily deals on the program.

Cons: The only thing I dislike is the page that appears when I log on and asks for me to watch a video but I can now get around that.

Vagaro is Wonderful!!

Sep 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the availability to all of my clients names and numbers. I love the message reminders and so do all of my customers! I like how I can print receipts and have use to a cash drawer. I also have my iPad and iPhone on this software and also have my employees signed up to use on their phones which is great when the salon is busy! Easy checkouts with the card readers and I like how your able to save customers cards on file for faster checkouts! I also like the way that the gift certificates are logged in to the system. The gift cards that you can buy are a little expensive in my opinion..

Cons: I do not like the fact that once you book an appointment you can not go back in and edit it to change the service or add a service to the current one that is booked...

Overall: This software gives me easier money management! I hate having to keep up with an appointment book and this software I have right in my hand wherever I go on my smartphone!

I have this app for 2 months and I own a salon and love it

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: very easy to use! I absoultely love it! I have booth rent and that girl will also use it when she gets set up.

Cons: wish I could manage tanning on here. I have a few tanning beds and would like to schedule tanning appointments and turn on beds from it.

Very user friendly

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use with my iPad, calendar bookings are easy and I love that it sends a text to everyone I book in

Cons: the only thing I could suggest is having a "walk in" button on the checkout screen so I don't need to select a customer each time

Overall: Ease of booking

So nice

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can be anywhere to book an appointment. It's easy to use and just love love love it. I love everything about it.

Overall: More customers and I like customer can make their Owen appointment on line. I can make an appointment anytime and any where.

Very easy to use, replaces the modern day receptionist.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's ease of use and functionality. I schedule a minimum of 10-12 appointments a week and the fact that Vagaro allows me to not only schedule the appointments but also confirm them is a great feature.

Love the software!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has EVERYTHING needed to book any service in any way in a salon/spa! My clients love the confirmation text that an appointment has been booked and the 24 hour reminder of an upcoming appointment.

Cons: It's expensive for a 1 person salon. Wish they had a sliding scale for small salon owners.

Overall: Can check my books from anywhere - anytime!

GREAT

Sep 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THIS PROGRAM IS VERY EASY TO USE AND MY CLIENTS LOVE THE REMINDER SETTING ON THE PROGRAM. MY STAFF IS ALWAYS INFORMED OF THEIR APPOINMTNENTS AND KEEPS THEM UP TO Date.

Cons: WHAT I LIKE LEAST ABOUT THIS PROGRAM IS ALL OF THE CONSTANT UPDATES IT DOES. SOMETIMES WILL FREEZE AND I WILL HAVE TO OPEN UP A NEW BROWSER

The best software for my business!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of it. The simple way of setting clients up. I love the reminders sent out to clients so I dont have to.

Cons: The only Con is: Not being able to set up standing/repeat appointments for more than 2 years. Thats the only thing that creates a little stress on me, hoping I remember to extend the appointments before the 2 years is up. I wish there was a way to set up the reoccuring appointment indefinitely.

Overall: client reminders!

Vagaro is one of my most Favorite appt systems i have used . well done.

Sep 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i love the client reminders and that it keeps track of your income.
The way you can customize it it a nice feature as well.
It is also very nice that you can keep all your notes.

Cons: The least thing is that all of the prices are preset i think its something you should set up your self.

Overall: being able to organize my business a lot better

Amazing all around.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use! The price and the website are awesome. I own a small salon suite and this is perfect for my business.

Cons: I have an old phone and cant download the app to it as it isn't compatible. So until I get a new phone I have to do everything from a computer.

Overall: I am using it to run my salon more efficiently.

Very helpful! I love that you can have it right on your phone!

Aug 31, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that you can have it on your phone and that it can be accessed from any tablet or computer online, so if something happens to my computer, it's not the end of the world!

Cons: Sometimes it is not as easy to access checkout as I would like. Also the schedule can look confusing sometimes and isn't the most user friendly.

Great and Easy

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. You can always get a hold of someone if you need help. Pretty much everything you need for your business.

Cons: Sometimes clients say we send to many reminders. I don't see that as a problem but I guess they do. Clients say they have problems booking online too.

Overall: Able to keep track of my clients and services. To keep in touch to let clients know about up coming events.

Experience has been good.

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That Clients can book online and don't need to bother you to book. The calendar set up is also nice.

Cons: Sometimes certain areas can be confusing to understand. I use it for Fitness so I wish it was geared a bit more for us and not so much for Salon use.

Confusing yet exciting

Aug 29, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: All the options for scheduling and marketing. User friendly for the most part. Easy to access the essentials

Cons: The website builder for the service page does not allow me to put my own services. I am a massage therapist and the service page only has hair appointments

Great salon addition to organize and so easy to access .

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can schedules clients from my phone when I'm traveling. I can see my schedule at anytime, anywhere, and have access to all my clients info if I'm away from the salon. Great way to track profits and losses from services and retail...

Cons: Wish I could arrange appointment inside other appointments instead of beside each other. The pop up window on the side opens ever time I log on , wish it didn't when I'm in a hurry . It sends out a text to clients when I move their appointment, even when I mark " don't notify". It is bothersome to the client when moving several of their appointments at one time. They get text after text after text...
Occasionally they website has gone down but Vagaro is great at letting us know and get it back up right away. If you ever loose your server for any reason, you will not have access to your appointment books. The pro's far out way the con's.

Overall: Makes my job easier to schedule and keep track of the books. Also, clients don't miss appointments because of the text reminder. $$$$ not lost :)

Using Vagaro is so convenient

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is a very simple software , I can use it at work and on my phone when the spa is closed. I really love how they have templates for certain emails, daily discounts. It is the best.

Cons: What I like least about the software is that when you want to send it as an email to yourself no customers it doesnt show the entire email. You have to click on the link to get to it.

Nice.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality, Mobility, Marketing ability. I can use easily with my phone and take payments anywhere.

Cons: One day merchant processing turn around. If there was ability just to except credit card tips individually

Really easy and good value for money

Aug 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple. most software of this type over complicates the simple things but this is perfect. the price is also really good compared with mind body which costs a fortune.

Overall: easy booking and scheduling

Best online booking app

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how it include marketing and sends automatic reminders to clients. Clients also love the checking availability and ease of scheduling their appointments at their convenience.

Cons: There are a few things that are a bit tricky, but customer support is great at helping with these issues.

Best booking software Ever!

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the stats, the email templates, the design and the tutorial videos. You can be very organized with this software.

Cons: It doesn't automatically charge for late cancellations or no shows. It would also be great if you could pay employees through a payroll system

Limited compared to other booking softwares but great for its price.

Aug 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Low monthly fee -- much lower than most other companies. It is also very user-friendly. I'm not good with computers but set-up took me just a few hours.

Cons: Class payments are very limited. You cannot sell a class pass that can be used for multiple types of classes. You can not go back into a class enrolment / checkout once the class time has ended. If those two things were fixed, I would rate the software five stars.

Easy and reliable user friendly

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The options for notes, cancellations, and the easy to use layout. Sending reminders for my clients and being able to mark if they no showed is a big pro.

Cons: Not being able to edit new services on my phone app if they already have a service booked and want to add a second service.

Loving Varago!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to set up and I love that you can customize everything with just a couple clicks! I switched from a big name with out dated tech and I am so glad a did! This in expensive app has everything I need and wanted from an app plus so much more! If you ever have a question the support staff on the live chat is wonderful!

Cons: There are somethings that could change but they are minor and I am sure after much use there will be some changes as this app comes more and more popular!

Very Good

Aug 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to change appointment by just drop and drag, Able to use it with my cell, tablet and desktop,

Cons: Cannot promotions via text message and it doesn't work with Square

Easy to use and can find everything easly.

Aug 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The booking and contacts are the pros. When I book appointments for people all i have to do is find the date and there it is i just choose the time and presto there it is. It goes the same for contacts easy to use and works perfectly.

Overall: It is easer to use for my business and my customers to use.

My clients enjoy the ease of navigating thru Vagaro website. Customer service is beyond excellent!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Some of the things I enjoyed about using this software has been the ease of navigation for both my client and myself, customer service exceeded my expectations, trail membership, training and support, are a few of the things. Your company was also transparent about what it offered before I signed up for the trail membership and I am now happy to be using your system full time!

Cons: I would like it if the pictures I import onto the site were editable, if Vagaro provided a folder of photos to choose from,

Awesome

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly so far. Easy to manage. Customer Support is very helpful for any questions or concerns one might have and unable to find on website.

I love using Vagaro, it helps me in all aspects of my business.

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like having everything in one space. It makes running my business easier and user friendly for clients.

Cons: I wish it had the option to print service tickets for staff. We are missing that connection is the service for the guest.

This has been a life changer. So excited to use Vagaro. We are just getting it all set up.

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Looking forward to the links with marketing, haven't had time to set it all up yet. The system is really easy to use.

Cons: So far not much. would like to have all my services coded a different color. Maybe a way to do it and I haven't figured that out yet.

After months Vagaro has kept me on top of my clients appointments and information.

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The app for clients to book their own appointments. Most clients contact me to book their appointments and once they auto rebook they get great reminders and feedback requests.

Cons: Customizing services and appointments without having to create a new service. I sometimes need clients to book bimonthly and I do not have that option with certain services. Also I want to be able to add on to existing servies without having to make a whole new service.

Overall: My clients being able to book their own appointments. Having a great website linked to my business and where people can leave their feedback.

a little bit of a pain to find the contact phone. But once I found it they were fast and friendly

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use and very budget friendly! It has everything my tiny little studio needs without adding a bunch of fluff I don't need

Cons: it keeps signing me out while I'm working, its frusterating because I can't figure out how to change that setting

Been using vagaro for just under a year and I love how easy it makes my business run

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The full integration from client formula and notes to accounting, email marketing, points/rewards system .

Cons: I recently started a rewards program and would like the option of add points earned at the checkout window since i give points to my clients for prebooking, referrals, and social media reviews. Its difficult to do manually after the fact the client is already chrecked out .

Overall: ease of keeping track of clients and the reports

Efficient

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy. Scheduling is easy. Notes and cxl are easy. Adding clients and giving clients options to reschedule b

Cons: creating packages and customization options are not user friendly. tracking and data are too complicated

all my clients are happy and easy to use

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: this software has all i need and i really like that i can create booking style and service and classes.
very easy to use and i hear most of client love to use to make appointment.

Cons: I'm owner of salon and a stylist. I tried to use appointment application in two web but it won't let me use.. :(
hope there are way to use it as many as I want to make client can find me as salon owner and a independent stylist.

My customers and I are pleased with Vagaro and the overall features they offer.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Vagaro software is the ease of use and my monthly investment which also includes my website. I also like how innovative they are with new features and views them from a consumer's perspective.

Cons: Of the 2 + years that I have used Vagaro I don't have any dislikes about their software. They have created a product that serves my business and clients well.

Overall: Monthly discounts for using more features that Vagaro offers.

Excellent Value

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile function and ease of use. The bang for the buck is so there!! Customer service is great!~!~! and the pro mobile app is awesome

Cons: End of night features just not there yet for end of day! It is very hard to do end of day and repoorts are missing a few!

Great!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is quite good and complete, easy to use and the price is incredible, has additional tools to optimize our relationship with customers

Cons: Unable to configure available rooms and equipment to avoid dating problems
It does not allow me to set the office hours in general and I have to do manually day by day if I need to block the staff

Overall: Price!

Over all the company has been great for my business. I recommend to any salon wishing to grow.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the inventory reports and most reports they offer to you to examine your business profile. I love the marketing features,

Cons: The one thing they have not changed is the ability to customize more than 1 processing time per section with a client assigned to the same stylist. They have the notification setup not for solo salons but for clients that have to see multiple specialist in one section. Im a solo salon I do everything myself. So I don't split the service by doing the relaxer color and sending the client to different stylist to roller set the hair and sit them under the dryer. So I hate there is no consideration for this kind of customer. I have to create two separate appointment which means the clients get two or 3 separate time notifications. So the client is confused. We note them as a no show not knowing they thought there was an error and show up later scheduled time for the roller set portion at 3:00 instead of 12:00 for the actual start of the service. I now use the personal time off option to avoid 2 notification. But if the client cancels their actual starting appointment online the blocked time I made to roller set the hair remain on the schedule because its really not Linked to the actual appointment. Im patient that if others are open about this same concern it will be changed.

Overall: Professional presence to new customers, a way to notify customers of appoints and huge variety of reports for taxes and clients review.

Vagaro has been amazing for my salon

Aug 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use. Easy to book multiple appointments, as well as checking out multiple clients on one ticket

Cons: The website maker is a little dated, I wish it had a more modern look, and features. I have a couple of issues with email address as well.

Overall: Ease of booking multiple services, my website and email marketing all in one place. I have had a great experience with the software. It also has a great price point for small or larger salons.

Very easy to use and easy to switch between devices

Aug 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can switch back and forth between my laptop in the salon and my phone when im not in the salon. I also love the feature where my guests can make there own appointments. Its amazing that this one program can literally run all the aspects of my business.

Cons: I don't like that I have to wait til my trial is up before I can order my card reader. I also wish that there was a way for to ask my guest to confirm there own appointments.

Overall: I can operate my whole business from this one program.

VAGARO is an excellent operating system!

Aug 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Online check in. Easy for employees to use their smartphone. Reasonable. Excellent customer service and the chat window rocks! A strong recommend.

Cons: MUST REFRESH THE SCREEN. NEEDS TO REFRESH AUTO!!!!!!!! If you forget, well, that can be a booking nightmare.

Ok for single operator. Not effective for bigger salon.

Aug 03, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Their customer-service department seems to be filled with condescending 20 somethings who enjoy attempting to make users feel inadequate. The last 3 times I've had to call-in and ask a question or have voice a concern about the product, I've been spoken down to by someone half my age.

Pros: The calendar is easy and self explanatory. It seems easy to use Even for people with no computer experience . If you're still using pencil and paper , this is way better than that . Probably a great product for both renters. Clients like notification system.

Cons: If you've used any other salon softwares that are in a high performance category as far as reporting and/or user experience this will not suit your needs . It is very rudimentary in its performance . It does not allow for any customization in reports or in applications . Many features are archaic and need updating. The feature to logout users after a certain amount of time can't recognize the difference between idle and not idle so it will log you out and lose your work in the middle of a session . The "marketing" section is mediocre at best . IF you've already been running a computerized operation for 5 yrs or more, you will find the software completely inefficient . It does not save your work if you're in the middle of procedures when it logs out . It cannot tell the difference between tasks in progress and idleness . If you leave the program wide-open and it doesn't log anybody out automatically, then your separate users have no recognition within the system, Unless they individually and manually log themselves in-and-out every time . SO MANY SILLY TIME WASTING things that MUST be done manually every session. Yuck.

needmore work

Aug 03, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: love it, cant live without it. does every thing that i need a salon soft ware to do....thank you very very much

Cons: too hard for customers to book online...for some reason, its too many steps. other soft ware not as hard for ppl to book. if my clients history wasnt saved in vagaro, i woud have been switched

Great Customer Service and easy system use for all staff!

Aug 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The App is amazing for staff to view their schedules and book appointments, and most importantly our clients LOVE it. Also love the email marketing we are getting ready to use now

Cons: Wish there was a cash open/close integration and that you could edit transactions after cashed out AND pre-pay appointments ahead of time for clients who wish too. Placing funds on account would also be helpful.

Overall: Easy quick reporting, fast online or App booking and inventory reporting.

Great value and worth the investment

Aug 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The auto reminders for clients are great. I used to do it manually and now Vagaro takes care of that for me. The calendar view is great and easy to use. I also like that I dont have to enter a lot of information of a new client in order to book an apponitment. Many times I don't have a lot of info as it is their first appointment. I like being able to text from within the app. My favorite feature is that when I enter an appoiintment it automatically populates on my phone calendar.

Cons: My biggest complaint is you cannot link to a specific class for registration, you can only link to your schedueling page, then the user must find the class. It is difficult when you may be doing multiple classes in different locations and you want to use the app to promote and accept payment. The mobile app is a little glitchy and popup windows aren't always user friendly. You cannot enter a new service via the mobile app, you have to edit an existing servcie in order to create the appointment you want. You don't get notified when someone confirms an appointment.

This is the best decision I've ever made for my business!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use. I love the reminder texts my clients receive 72 hours before and then 24 hours before their appointment. Scheduling clients when I'm on the go with the app is super convenient and very easy to use.

Cons: I haven't found anything I don't like about it yet. I have noticed however, that the automative emails for "Thank Yous" hasn't been working on every client.

Overall: Ease of use, very convenient. All my clients have commented that they love the emails/text confirmations they get. I have also noticed a huge decrease in no-shows!

Very user friendly,easy to navigate, it minimizes managing my schedule considerably!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It sends confirmations two days prior to an appointment so I don't have to manually do it... I can be out on a hike and receive a text that my clients have confirmed. I like that they can book online as well... it's also nice to be shopping or doing something I love other than managing my schedule. The customer support is outstanding. They are very knowledgable and calm... I have had experiences of them connecting into my web site from their end and helping apply my vagaro booking app.. it was a pretty cool experience.

Cons: So far, there is not one thing I don't like about it. I have found this to be the best software for booking and managing clients,tracking clients and managing my books. I honestly have not had any issues . I I love that I can run Daily Deals and Emails announcing service specials,and any marketing needs I have. There are plenty of templates to choose from and very user friendly. Once you're all set up it only takes maybe 15 minutes to send out correspondence to all my clients. The clients can then access my web site that's linked and book my services right from their phone or computer.. I love Vagrao !! It's made my life easier !

Overall: Exposure quickly to new clients, ease of online booking, marketing .. it's an all around benefit for me.

Evidently they have too many customers to worry about providing good customer service.

Aug 01, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Very thorough and still fairly easy to use. The software also has customizable options that help to make it less obtrusive.

Cons: Customer service has gone to hell recently. For example, dealing with a security issue took several hours on the phone with several different customer service reps and a manager. Each agent thought something different would work, but none did. The manager took a drastic step that solved the problem, but now our credit card processing hasn't worked for five days and it will be at least one more day before they get it fixed. Although a huge priority for a small business, it evidently didn't mean anything to Vagaro customer service.

So far, so good!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am of the pre-computer generation so the ease of use is fantastic! I tell people, if I can use it, anyone can use it. The features and functionality are nearly al encompassing.

Cons: It is difficult to customize it towards all aspects of our medspa business. We do not operate as a typical chair/booth rental space and each operator can use multiple pieces of equipment. There is no way to have equipment available to all of my staff on here and then block it off once one of them is booked. However, there are small ways around this but it limits our ability to offer on-line booking. Other than that, no complaints!

Love how easy this program is to keep my salon going smoothly!!!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So easy to use, not super expensive! most of the things I need to find out is easy with the help button, or just check things out and I can find what I'm looking for. I have checked out many other companies but keep coming back to Vagaro. Why change a good thing!!

Cons: I wish that I could sync my vagaro calender with my cell phone. I have tried but have not been able to do that. other than that, its a great program.

Overall: simple and easy!! I don't have to work hard to figure things out.

Love it!

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Affordable, reliable, and easy to use. I've been using it for almost 4 years and have never had the problems that i did with the competing booking service.

Cons: Nothing that comes to mind... i wish there was an easier way to book the whole day off but other than that it is great!

Very easy to use and covers everything you need to run your business

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that I have all of the online booking things I need, along with inventory and email marketing for cheaper than other booking apps.

Cons: I wish it was easier to see the sales projections and daily totals. My former booker would send me a weekly sales projection email on Mondays and I thought helped my business.

Overall: I get a full booking salon software that is portable for a small suite owner. I have everything the big salons offers and a affordable price.

Worth every penny!

Jul 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and cost effective!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cons: doesn't allow you to reserve certain days for certain appointments. I offer mobile services on certain days and I wanted to reserve those days for those particular services but unfortunately, vagaro does not offer that at this time.....

Overall: peace of mind to enjoy my life without having to stop and schedule appointments.

Excellent software! Easy to use and clients LOVE it!

Jul 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to differentiate between users is the best! I like that I can divide up everyone's reports at the end of the day so that everyone knows their own totals! It makes my life so much easier!

Cons: So far the only thing that was difficult was putting in all of my inventory. It was very time consuming.

Overall: Ease of use. It has made my book keeping much easier for myself and my renters.

Extremely simple to use!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: In comparison to Mindbody, Vagaro is 100x easier to use and understand. You don't have to do a training to complete the set up for your business, but it is beneficial to watch a webinar on it. However, I didn't have time and just wanted to jump into it, and I figured it out pretty much on my own! My clients also have an easy time using it!

Cons: Getting the payment processing going can take a bit too long. I also would like if more fitness places in my area used this software more- when I mention it to people they're unfamiliar or can't remember what it is.