Who Uses This Software?

Salon or Spa and Fitness/Gym owners. Chair or booth renter. We even offer salon suites a custom booking site and search page like we did for Sola Salon Studios.


Average Ratings

1507 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vagaro
  • www.vagaro.com
  • Founded 2009
  • United States

About Vagaro

Vagaro: online Massage Therapist Scheduling & Business Software that works: computers & mobile devices. Easy-to-use flexible scheduling complements memberships feature & inventory management. Most downloaded/reviewed Apple & Android app starts @$25 with 1 Month Free Trial. Includes email marketing, customer retention reports, QuickBooks online integration, and text reminders. You also get added to the Vagaro Fitness Search Engine! Bonus: Book Appointments directly from Google, Yelp, and Facebook


Vagaro Features

  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes

Vagaro Reviews Recently Reviewed!


Growing In Industry, But Lacking In Key Marketing Metrics

May 18, 2018
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: I know a ton of clients that jumped off StyleSeat or something similar to jump on Vagaro--and they are happy. However . . .

Cons: A feature that is often requested and ignored is to be able to add the Facebook Pixel to their client booking page. This is a HUGE FAIL! If you believe that FB is awesome for marketing--which is most people--why would you use a service that does not integrate where ALL your clients are?!? I wrote the CEO about this and no avail. I've been in several Vagaro Support chats which are really bad in my limited experience. This is such a shame. There are ways around this pixel thing to track people who landed on your Vagaro page and left, but it's tricky.

Overall: None. No Facebook Pixel.

Vagaro is user friendly and was very easy for me to set up, & I would not call myself computer savvy!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the reports, the rebooking ease, and the look of my schedule on the computer screen it is very easy to read.

Cons: It is such a pain to have to go into settings to turn off the credit card function when another card system (on my phone) is being used. In my last software program, there was a button you could push when a non-authorized transaction was done not through the Vagaro merchant system.

Kit and caboodle

May 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So far this has been a great software system. Love the fact that everything is in one place. It is user friendly easy to use the booking app.

Cons: I would like be able to see the open gaps in between appointments vs the color just being different. Can be difficult to see where I can double book sometimes.

Yay for Vagaro!

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: Thank you for the awesome program!

Pros: It's very simple to use- booking, reports and a simple to follow interface. Love how easy the app on the phone is too! It's been very helpful!!

Cons: Can't really think of any so far- only been a month! If anything comes to mind, I will definitely utilize customer support!

review

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am enjoying my Vagaro account.

Pros: The ease of operation and the price are my favorite things about my Vargaro. I have recommended it to several other business owners & complimented the way it has changed my business scheduling for the better.

Cons: I was unable to fully utilize everything to my android phone in order to operate my business out of the office.

YES!!!!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is the best booking program that I have tried so far and I have tried almost all of them.

Pros: I love that I can link this to my Facebook and website for my clients. I also love that there is an app for both myself and my clients. I don't have to play phone tag. My clients can get what they need 24/7.

Cons: I haven't found any cons about this product so far. I don't know what else to write here.

Capterra-loader

Best online booking software.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's basically and all in one program. Clients love how easy it is to schedule, reschedule and purchase gift certificates.

Cons: My card reader stopped working and sent a few emails and tried everything customer service recommended and it's still not working.

Amazing salon and spa software!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that the software can be linked to different platforms (i.e.: Facebook) and that people can book from those platforms. Vagaro can send out text messages and emails with updates, which is much preferred over robocalls. They also have an online chat to help with any issues!

Cons: The payment structure sometimes doesn't work, like with the credit card reader. That might be an issue with our reader or a connection to the software. But most of the time it works out just fine.

Love it, and so do my clients!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, the phone app is great for myself and my clients. The automatic text reminders save me tons of time and money, I don't even want to know how many no shows I would have without this feature!! Also, the price is worth every penny. I am a one-woman business and I cannot afford to hire a receptionist. Vagaro IS my receptionist!

Cons: I would love an option on the control panel on top of the website (computer, not mobile) that has a search bar so that I can more easily find client information, rather than having to click into the Customers toolbar. Having quick access like this would be extremely helpful!

It is great for scheduling and keeping track of the business

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I love the help videos! I have learned how to use the product more effectively.

Pros: It supports multiple employees and it has a section to determine profit per service! It can keep track of resourcing rooms for services.

Cons: I would like to see an option that when a client books that an email can be sent automatically followed by a 24 hour period another email can be sent. In a busy climate, these emails that need to go out to the client get lost and it doesn't happen.

Just getting started and this system is absolutely hassle free!!!

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are rebranding and making a fresh start after 15+ years. The ease of use is such a relief. If customer service holds up... then 100% pleased with the decision to use Vagaro as our scheduling system!

Pros: Easy to comprehend at all levels. As a Pilates Studio owner my forte is NOT technology...it¿s bodies. Having a system, tutorials, support that I feel confident using is paramount. Vagaro is IT1

Cons: So far ~ no cons! The previous system had too many steps. Far less on Vagaro.

Capterra-loader

Package function is not clear and you cannot check out the package without assigning people

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Scheduling a single service or checking out a product is easy. Clients report having an easy time booking themselves online.

Cons: Felt like the customer service rep always tells us to refer to the webinars. Not very helpful. Don't like the complexity of the packaging. Cannot assign commissions to assist with payroll management.

Vendor Response

by Vagaro on May 08, 2018

The Package function was designed to group individual service types together so a discount can be given for purchasing more than one at a time. Packages can be made on-the-fly or preset for fast and easy addition to the customer's Checkout. Each Package must be applied to a customer profile. This is done so that when a customer comes in for a service, the Package counter is immediately decreased upon Checkout. We have detailed information on our Support Forum to help our customers learn how to sell them. https://support.vagaro.com/hc/en-us/articles/204348000 https://support.vagaro.com/hc/en-us/articles/115003443793 Our Support department does a great job of educating customers once the general tutorial has been given. We regularly suggest our customers take the live webinar or view one of the past sessions to have an overview of how the software functions. After a general knowledge has been grasped, we are happy to go into more detail to tailor Vagaro functions to different biz models

Tried this per recommendation, but its taking awhile to set up and features are not all there.

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The calendar set up, booking, and billing options are great. The customer service is helpful in any questions that I may have.

Cons: There are no file upload options, no online intake forms, additionally, everything is extremely manual and takes a lot of steps. I have been trying to adjust my menu options for days now. Also, the interface takes a little bit of education to navigate. Its not clear where basic functions are such as changing my open hours.

Overall: I am able to do packages, gift cards, memberships, and have efficient online billing through booking.

We are happy with our switch to Vagaro. It was easy to set up and go.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The email / text reminders are so helpful for our clients, the rate of no-shows has dropped since we've switched.

Cons: I'd like the ability to have more report options. Inventory needs more options as to how to order what we need, want and don't want based on our choices not just inventory levels.

Vagaro has been fantastic!

Apr 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vagaro is easy to use, great value, and offers a great pos systems. My clients like it as they can easily log into the App on their phone or computer and set up their own appointments. The customer support is friendly and has always found a good solution to me small problems when I was just setting up the application. Overall - Vagaro is the best scheduler out there.

Cons: It is not easy to think of cons as this application is really just what I needed. I have not used all of the unique offerings yet to possibly see what may be missing from this so think there is really nothing that I would suggest as a con.

Overall: scheduling for my new business - POS system linked to my bank.

Best Salon software for Suite Life

Apr 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mobile app is great and they keep updating it which makes it even better. Software is easy to use as is checkout. Setup is normal.

Cons: Can't integrate your own CC system have to use there's. No thank you it's always down based on my emails. Not enough reports for single growth reporting.

Fabulous!!!!

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online booking is user friendly for our guest and the price is right. Easy setup along with great customer service.

Cons: At this time I feel there are no cons about Vagaro. We are very pleased with the system for our salon.

I like that my clients can schedule online

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clients can schedule online, tracks my inventory, runs reports. There are still so many tutorials I still need to look at to see the full potential of using Vagaro

Cons: I don't know when my money goes into the bank. On square there was a deposit screen that said if it was pending and date and how much went into the bank. This was helpful to me because I rely on my day to day deposits.

Overall: It helps to save me the time on my phone because people can go online anytime and schedule an appointment. Helps also save time by all of the reports I can run to keep myself on track.

SO SAVY

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: REALY ENJOY THIS PRODUCT. FROM SCHEDULING CLIENTS, TO EMPLOYEE MAINTENANCE, FULL FUNCTIONALITY. EASY TO LEARN

Cons: LOVE THE VIDEOS AND CUSTOMER SUPPORT. I HAVE NO KNOCKS ON THIS PRODUCT. HIGHLY RECOMMEND TO OTHERS.

Overall: SMOOTH OPERATIONS

Capterra-loader

Its a very good system specially for hairdresser. they need improvements in fitness & dance/ classes

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pricing and customer service. Ease of Use. I have no more to say about it. pricing and customer service to me.

Cons: It needs more personalization for dance studio. connection to the websites. Membership implementations. setting up services and classes should be more user friendly.

Overall: Merchant organization, business management.

Capterra-loader

Love this software so far!

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Vagaro is very inexpensive and compared to Sqaure appointments (which I was previously using) there are more options such as being able to sell packages

Cons: Wish it linked to Square credit card processing... I at times have issues when using it from my mobile device with not showing the entire screen

Good when it's good, but tends to be very glitchy. Never keeps an accurate inventory!

Apr 23, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The system was pretty intuitive, and clients were able to interface fairly easily. Easy to schedule and reschedule.

Cons: Never kept an accurate inventory, lots of glitching, scheduled appointments over each other, didn't always send confirmations. Wonky tracking, always innacurate on rebooking rates, etc.

Happy Vagaro customer for years!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I love being able to run reports, capture client info/ spending habits, the ability to capture credit card information when booking, and the ease of running a promotion and tracking gift certificates. I love the auto reminders for appt confirmations and the ability to pad appt times so clients don't get double booked. By the way, I am the 2017 referral winner for Vagaro, so I talk up this company all the time!!! Couldn't run my biz without it.

Cons: The marketing templates look a bit elementary, so I have to upload my own images since I'm not a huge fan of the premade ones. I usually just use mailchimp for marketing because of the templates. Also, every Massage & spa forum online says how Vagaro REALLY needs to get a SOAP note for massage therapists, as well as online intake/ consent forms for clients to digitally fill out. I really wish Vagaro was compatible with SQUARE, bc I refuse to use Vagaro's Point of Sale system for services bc the fees are slightly higher than square.

I am only getting set up, and haven't had too many problems, but whenever there was a snag Zendesk

Apr 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Zendesk is always there to help. when ever I have a snag. They are so nice!
You do your updates over night, not during work hours.
My current software doesn't keep track of my reports the way I'd like , this is much better!

Cons: Nothing so far. It seems easy so far. It's just different that what I have used in the past. So just trying to get the hang of it.

Great Customer Service with Efficient Product!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer Service Is Great, They are always ready to assist when ever I've called and tremendously patient with me. Love it A+++

Cons: App Need a little Work. it's not as easy to add on and check out clients as the previous app I've used. It also requires too many steps to add and check out products

Great system! Easy to use! Clients love the reminders.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Text and email reminders are great. Having the app with the ability to sign in anywhere is awesome. Like the ability to add retail with pictures. And tracking state tax is a breeze. Have not ran that many reports yet but it seems like it's going to make life a lot easier.

Cons: I wish you could click and drag all parts of the appointment, for example, shortening the process time.

Great Experience

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to understand the program without having to read a manual. Love the color coding of the services for working at just a glance of the schedule. It is easy for client use as well.

Cons: the receipt only prints out the name and license of the person checking them out and does not have the name of the people doing the service or their license #

Overall: ease of use. Cost effective

Capterra-loader

Love Vagaro!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and that my customers can schedule their own services with ease. As administrator I am able to add functionality for certain employees as needed and my employees are loving it as well.

Cons: There is a slight learning curve (for me anyway ;) Mrs. non-tec savvy), however Vagaro also helps with that with education videos and webinars about how to do the basics and beyond! I am finally going to try some of the beyond features ;)

Overall: ease of scheduling and rescheduling, tracking progress of my salon, emailing features to my customer base.

Brand new to me am enjoying so far

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am not a computer person by any stretch of the imagination but am finding my way relatively easy. Have worked on mindbody in the past and am finding this more user friendly.

Cons: uncertain at this time. I am brand new to owning my own studio and first time at having to program anything like this.

Overall: Like I have said earlier I am still very new to this software but I am liking the experience I have had thus far

Capterra-loader

Best salon software I have ever used.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being a cloud software is the best by far. It runs as easy as a hardware based software, but with the ease of being able to long in anywhere.

Cons: No cons. The only time I had an issue, I called customer support and it was resolved right away. I would be nice if there was a windows app that works like the android and ios apps.

Overall: I get great client maintenance and a great schedule. Marketing tools built right in.

Vagaro is easy to use and the best software for appointments.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: My lash stylist and nail technician use this software to schedule appointments. I love how easy it is to schedule appointments and confirm appointments.

Cons: I do not have any negative things to say about Vagaro. As a user it is very easy to use and I hope my stylist continues using it.

It is fantastic for what I need

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Vagaro is very user friendly. Easy book, easy to check out. I can keep track of my product inventory. I also have it available for online booking on my website and facebook page.

It's been great!

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It very user friendly. I like that the support team is very well versed in what the are doing. I liked that I get emails after each call.

Cons: I really haven't come across anything as of yet. I think the creators of Vagaro have thought of almost everything

Overall: It is making my work easier, especially with booking confirmations.

Super easy to use!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I love that the software sends out texts reminders. My clients think that I just remind them all the time and I just don't have time for all that. I like the fact that I can easily look at my day and know when I have a color and when I have a cut just based on the color of the appt.

Cons: It's really not the software but more so the different set up on my computer compaired my phone. Sometimes I get confused when I get on my computer and things are located differently on the main screen. It takes some getting used to when I enter my inventory.

Capterra-loader

Easy to use.

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That everything is integrated. Credit card processing, gift certificates , everything and I don't have to pay a lot extra.

Cons: That there is an end date for repeating appointments. I will have to remember to go in and change it .

Overall: Every thing is integrated. Do it all from 1 place! Even the credit card system. I can sell gift certificates right from our website without the high fees.

Customer Service is top of the line!

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ability to have clients schedule on line at their convenience. Reaching customer service is always easy. Inventory tracking is also very user friendly.

Cons: Would like flexibility on the Business Pages under Hours of Operation - we should be able to select by appointment only.
Also under children welcome, we do not welcome children however would like to be able to add our reasoning so we don't sound so harsh.

I love it

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Easy to read. Available for a single person or a team. Services and products are easy to edit.

Cons: The rewards program. It is only available for services and products. If that had it to where you could add rewards points for like a business page or mentioning the business. That would be awesome. Also, a chip reader would be nice to have.

Great support, great features

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and clients can access and book themselves. As a busy business owner, I need to do things quickly. Vagoro took a bit of time to figure out, but overall its pretty easy.

Cons: Sending emails has some glitches. I seem to always have a problem with uploading images and then it freezes or something. I have to go back and do it many times before it takes.

Makes my appointments so much easier

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm reviewing this software not as a business owner but as a client. I have been with the same hairdresser for years and recently she just started using Vagaro. I have NEVER been more on top of my appointments- and I don't have to call or text the salon for any reason! I receive a text to confirm and I can click the date directly from the text message to create an event with a reminder in my calendar.

Cons: Nothing so far! It would be nice to have a feature where I can make an appointment without ever having to contact the studio, but for all I know this very well may be a feature.

I've used it for years and won't use anything else.

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's user friendly. I like that I don't have to worry about contacting clients personally to confirm appointments. I like the option for clients to book online.

Cons: I wish there was a way to use the CC processing option without using the company you go through. I really enjoy using Square but I like the easy of tracking inventory in Vagaro,

Has a lot to offer compared to other options I have tried

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout for what the customers sees is amazing. The reminder and confirm appointment feature is a bonus.

Cons: Editing seems to be a hassle everytime. I'm not sure if it is because I am using the free trial. I can't seem to add my patients from the phone contact list. wants me to change everything. and won't let me go back to edit and imput phone numbers

Overall: Ease of having to contact patients to remind them of there appointments. Patients can book on line as well and I receive notification. Like that I can also book personal time off .

I love VagaroPro! I own a makeup and hair studio and this is perfect for me and my clients.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that it sends texts msg reminders to my clients and also love the ease of use and being able to add my whole team. I now have other services I offer and this is making it a breeze for my clients.

Cons: Nothing. It has been great so far. I am just waiting for a few more upgrades like being able to add a product on spot at check out vs having to do it on the backend before.

Very user friendly...our clients like the reminders

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The Vagora YouTube videos are very helpful for information on new tools or just refreshers on the different services... Easy to use. We also use the marking tools to keep in touch with our guest.

Cons: In the last 3 mths the site was down twice. Clients don't want to wait not knowing when the system will be up and running. Then we have to make the decision to write down the clients card down for later or trust that they will be make with cash :(

Overall: easy to use.

It's been perfect for our business, so easy to use!

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's inexpensive and I could just pick what I needed and not be charged for a bunch of things I don't use.

Cons: nothing...it works great for our business and we are very happy with it.

Easy to use, helped me to create a fair value for my packaged services

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I enjoy the prefilled features, which took a lot of the guess work out of creating the fields. I really like that the program can be used by app or computer.

Cons: I'm having a hard time linking my facebook and other sites to it. Some of the prefilled Service Categories weren't allowing me to change the name. It was a bit complicated to get my staff signed in. I also don't like that I have to use your credit card and I can't stick with my square reader.

Easy to Use

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was an easy set up, navigating the site is simple and should you have any questions or assistance vagary has quick customer service help. Also my clients love it.

Cons: I would like to have clients leave me reviews, but they have to have already used the app to be able to do so. Just having started my business, i would like to have existing clients post asap instead of waiting for their fist visit. Besides that i haven't experienced any other problems.

Usually no major problems.

Mar 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What I like mostly about the software is that is is easy to use and most of all it is stylist friendly! Overall it is a good value for the price.

Cons: What I like least about this software is that sometimes it is running slow and then when we call, it seems like it goes down a lot but it is getting better.

Vagaro has made running my business so much easier!

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: the organization of my clients, as well as the booking/confirmations, feature saves me time from confirming my clients at the end of the day.

Cons: sometimes looking for little things like notes on that client can be tricky to find. when I check out a client I want to be able to access their notes on that same checkout page.

Overall: a lot! being a business owner there are lots of things that need to get done, Vagaro has helped me soo much to organize my clients as well as confirmations and bookings. keeps everything in one safe place. I have yet to try the email marketing feature!

Vargaro is very easy to use and customer friendly

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer service is always there to help you. Clients love the online booking.easy for my staff to use

Cons: I wish there was a texting program to send out specials to clients. Still seeing if the credit card system is cheaper for me right now it isn't also they have not come out with the chip reader yet.

my clients love it and i love it.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use of the software and helps me be organized and professional , for a small business owner.

Cons: You do not have the chip reader for your credit card reader, until then I can not use your reader. i want to because it is cheaper than my bank!

Overall: It helps me run my business. I don't know what i would do without it

Vagaro is a great scheduling software system with easy checkouts and rebooking!

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of scheduling, checking out clients, rebooking, and confirmation emails. When I call customer service, the wait time is low and someone is always there to help. I would definitely recommend Vagaro to any small business.

Cons: The sales reports are a bit confusing to find and report on an accrual basis rather than cash basis.

Overall: Vagaro is a great scheduling software at a great price!

Love it

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly and lots of features. My clients love the app at their finger tips and the ease of booking online.

Capterra-loader

It's so easy and offers more than any other program!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Features, features, features! I can do everything from this program and I love it! Thank god someone told me about it!

Capterra-loader

I am currently switching from a free system to vagaro and have been impressed with the system.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I switched system's so that clients have the ability to confirm, cancel, and reschedule all online. I like that I can see that they've confirmed so that I can follow up with them if they haven't.

Cons: I dislike that I can't customize the confirmations. It would be nice to list the actual service that they are receiving.

Overall: I love that clients can do a majority of scheduling online but that I still have control over my schedule.

Horrible

Mar 13, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Would have been nice to have had the option to return the reader that I've only had for a few days and get my money back instead got charged and I should have just done the free trial for the month instead of paying because I'm out over a hundred between the two.

Cons: I couldn't navigate it and I didn't see any results for my business from the deals or social media. I purchased a subscription without doing the free trial and after a week of it didn't like it and couldn't get my money refunded and they sent me a free reader but I got charged for canceling and didn't have an option to send it back when I've only been on it less than a week. Very expensive mistake.

Enjoy the booking system

Mar 12, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the ease of use to set up and customize the booking system. Easy to integrate with our website.

Cons: The fact that I can't use the Facebook booking app until I reach 2000 likes. As a local small business, that is really hard to reach. We are still working on reaching that goal.

i have used the website and app for years and love it!

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use, I really like that they infer you of when it will be down for maintenance. This way I am aware of when I can and cannot use the website.

So many awesome features

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the online booking system. It makes it so easy to keep track of appointments and my clients love it

Cons: This doesn't currently integrate with square so I have to do and equivalent when I put it through the system then run it separately through square so I hope they can fix that soon

As a new user for Vagaro I have found it to be helpful and easy to use.

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It makes things easy! I can schedule clients in the office or they can schedule on their own. I like that it sends reminders to clients. Overall I am pleased with what I get out of the service

Cons: I would love to use the Vagaro payment deal but the percentage is higher than I have with my bank.

User friendly salon scheduling software.

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, extremely user friendly. Software is easy to navigate through and has numerous options

I used Vagaro Pro in starting up my business, which made things a lot more simpler!

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like how it notifies your clients in advance through text! This works for many clients. I also like how you can put alternative names to your own services.

Cons: When I first started using it...I was not aware that they could book online, I figured that would be an option for you. A first time client ended up booking herself an appointment out of the blue one day and it was a good thing that I was actually available and able to get to my work place on time to set up for her. But it took me off guard. Other than that this is a great app!

Overall: Push text, notifications, emails, appointment scheduling.

Makes scheduling hair appointments super easy!

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is super easy to use but also has a sophisticated interface full of useful options and details to keep track of even the most complicated of combination appointments!

Cons: I prefer the online interface to the app interface, because it is a pretty sophisticated system and a lot of content to fit into the app version.

easy and efficient

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: it has a fast turn round on money deposit into account, it is easy to do payroll and check out, very easy to do inventory. love that there is an app that my clients can book from as well as the confirmation texts and emails

Cons: I do not like that there is a high merchant acct fee. I wish there was a feature that allowed an employee direct deposit so I do not have to use another system.

Easy to train on

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The price is great, and I love that if there is a issue, you guys are on it right away. I love the live chat too

Cons: wish there were a few more abilities with texting, especially sending out specials. Most people have texting and dont really use the email much anymore.

This scheduling app is easy to use and convenient for my clients to use. Great visibility!

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Its convenient functionality is one of the best pros that I can think of. Its easy to use for myself as a business owner and for my clients.

Overall: Its great overal usage!

love it!

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program is easy to operate. I really like that I can change from monthly to weekly with just a click. I also like that I can go back and check my customer previous appointments. The reports help me stay on track and are detailed.

Overall: It helps me stay on track. Easy to use.

Amazing, easy, happy, relieved!

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very simple, easy setup. Love the variety of features, excellent customer service. Clients love the ease of making appts- I also like that we can store cd info for no shows, all the reports, and inventory. I have tried every single scheduling software available and Vagaro is hands down the best out there!

Cons: I do not like having Vagaro Merchant be the only option for checking out with a cc- I use two Square and Vagaro and I have to input square as a check which is annoying. Also, exchanges and refunds for products is impossible and frustrating. Adding additional services and changing services during checkout is confusing. I also wish there were better options for trmt notes, before/after photos. and a way to store intake/consent forms.

I like what Vagaro has to offer but there are a few missing components that have caused some hiccups

Mar 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease for clients to book online and rebook their appointments. you are able to run the entire business through them.

Cons: There is no way to block habitual offenders of no shows or abuse of the online booking. They also do not explain all of the proper steps to the merchant set up. You cannot use certain providers or equipment and it does not state that in the process

I really excited I decided to try Vagaro out. It met my needs and more!

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Pros: Text reminders, online booking, easy to use, client profiles options, appointment tracking, pre booking tracking, quick response/no freezing up, most my clients are familiar with it. I had no idea how many tools were available to actually do to make your business grow.

Overall: Organization and client services tracking.

I've been using Vagaro for years ! Works just like you set up to work! Very easy!!

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the app works just as good as the website and how you set it up to work!! they both communicate great when you book on one the other updates instantly!!!

Cons: there not great about letting us know about service on the sight it has caused me to not have a formula because of not being able to login!!

I've used this software as a user and administrator.

Feb 27, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I love how easy this software is for stylists to use! There is an app for stylists to manage and see their schedules.

Cons: I don't like the back end of this software. It isn't great for inventory management and double booking.

Love Vagaro! Easy to use and figure out!!

Feb 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the scheduling aspect of it and how easy it is to scan customers and rebook. I love the convenience of inventory counting....even tho there are a few things I would like to change.

Cons: No option for employee purchases so that inventory gets marked sold, messes up when trying to mass edit the inventory sales....doesnt give option of selling product if it is marked as all quantities sold. I would also like to change option of PO's...such as adding to a list.

Great software!

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use is most important to us. The Price is very reasonable and we get a lot of features that we want and our clients want. Clients love this app! We hear it almost every day! Customer support has been easy to get a hold of and has always been able to walk us through any issues we have had.

Cons: When app is down it is a problem. It has only happened 1 time in 4 months but, it was a problem
we couldn't see who was coming in or what to use on clients.

Overall: The texting and email feature is wonderful!

Their support team made it so easy to switch from a more expensive software system. Clients Love2.

Feb 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Still learning, so far my favs are, client reminder email AND texts. Online booking and app booking is super easy. I love that I can give points to my retail for clients to redeem. and the value is my favorite. I will soon be adding the website and online sales features AND still be spending less money than the 'other' company. That is piece of mind.

I've participated in two webinars, those are very helpful.

Cons: The color schemes, I am figuring out which ones I like still too busy. Having to knit pick to find something I am unhappy with.

Horrible customer service

Feb 20, 2018
1/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: been around for awhile, I liked that it had some history...and that it was able to be a booking site for many professional companies..

Cons: I have to say, I started out in putting my information, but never completed, as it just was not the right time....unfortunately, I was then billed, even though the services, pricing menu, info regarding my clinic were never inputted....I contacted the company two months later after I saw that their were payments coming off my card. Nothing was done, was billed for four months in total , american even though my "account" was not set up for any clients to even book an appt, besides having my hours and my name and address. Cannot get my money back, but one month, which I believe is unfair. They have turned me off completely, and now I am telling all, to be concerned.
I believe this company is just out for a quick buck, and not interested in creating long term relationships. If they would have been understaning to see that NOT ONCE had the account been touched, logged into, beyond an address and a name, I would have re signed when I was back to work, and looking for a booking site.
Customer service I feel has a negative and unprofessional way of dealing with things...

Overall: did not use the product so cannot say...

Very user friendly. Extremely versatile.

Feb 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy it is to learn and use. Vagaro makes it extremely easy to customize for your business. I love it!

Cons: I wish there were more controls for booking online. For example, I want to only to offer certain services on certain days instead of every day I work.

Vagaro ... go small and big.

Feb 15, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Online Marketing, Scheduling, and Calendar, POS services, Inventory Management for both products and services.

Cons: There is a learning curve when using this software since it has so many capabilities.

easy to navigate

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like to schedule online. The bookkeeping reports, emails, reminders, everything. It is a great tool. I can create my website and modify it anytime. I can keep track of my clients' addresses, phones, and emails. I can forward to Facebook, Pinterest and other social links. I can download music or products.

Overall: it is very good tool for my business.

Works great until it doesn't, But usually gets fixed in a timely manner.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Sends reminders to clients and can customize reminders. Our clients and all of us love the option of online booking! We don't have many No Shows anymore.

Cons: WHEN IT DOESN'T WORK because you can not see any appointments or notes. When you have a price change it does not automatically change prices for already scheduled appointments and clients that book ahead of time you have to go in and change series.

Overall: Less no shows ! Can make appointments on phone from anywhere! Its just a great all around software! and easy to use once you get it all figured out.

I love all of the features and customizable settings.

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that I can customize my software to my needs and send automatic reminders, emails, etc. It very easily compares to Mindbody which is extremely overpriced, has tons of glitches, and used to have poor customer support.

Cons: I dont like how they split the features in such a way that you wind up paying way more than is needed for email campaigns, gift certificates, etc.

Overall: Time management. With this software I no longer have to manually keep up with reminders and emails.

This app has been the easiest and most fun to work with and my company will never stop use it.

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: EVERYTHING! I love this app. With the salon being very busy it very important the we have a system is fast and very easy to operate.

Cons: it doesn't allow for add different size and color for products. 5 star salon sells hair extensions so it helpful to be able to list 1 product with the capability to list different lengths.

Overall: being able to running 5 star mobile salon seamlessly without any issues

does everything I need it to do.

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the easy of making and changing appointment. email features...competative to the square. pretty much every thing

Cons: I cannot put in the same email for a different client. i would like to use the credut card feature but they do not take apple or samsung pay

Overall: keep track of appointments on the go and inthe salon...the love the mobile app. the auto emails to clients..makes my job as a aministrater easier

CUSTOMER SERVICE IS BAD. TOLD 10 DAYS AGO that someone would get back to me next day still waiting

Feb 09, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Cons: CUSTOMER SERVICE IS BAD. I was told 10 DAYS ago by rep he would get back to me next day....10 DAYS AGO! Won't return phone calls or emails. My customer memberships are AUTO renewing and we don't do that, in 15 years we have NEVER auto renewed and in the last month, it has started automatically doing that and I have a LOT of customers. Vagaro won't respond. My customers HATE it. I used Schedulicity before and never had problems, if it wasn't for the payroll function, I would DEFINITELY not stay with this company.

So far, fairly easy to use.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It seems fairly easy to use so far and it's not as expensive as some of the other programs out there.

Cons: too many pop ups - but this could be because it's still new. I also do not like that I can't edit a "series" of classes on the calendar. I have to delete them and put them back in and create an entirely new series. I hope there is an easier way.

I love this booking system!

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This booking system makes my business so much easier to run as a soloprenuer . It is so much more than just a booking system , it is my website and POS as well. I love how it sends out multiple reminders to clients (3) I believe . My clients love it as well for the ease of use and the reminders. I get compliments on this and how the website looks as well. I love that Vagaro listens to its clients requests and adds new features from time to time . There is also a chat feature for help and on the phone assistance as well. I love the fact that I can sell gift certificates, and cc cards as well . Today I got an email that now if we wish we can have clients pre pay for services. The customer service is just wonderful. I revcently changed the template on my website to something that reflects my business image now . I love how it is easy peasy to do so , without assistance. Many of my clients like the option to book online themselves. I love how to make reports for my accountant is easy as well . Another benefit is email marketing. If you want to know more sign up for the free trial .

Cons: I wish they had an answering service. Maybe one day . They do have a place where you can put a clients formula which is great . But if a client gets multiple services it would be nice if there were multiple type cards for them for , facials , lashes , hair , etc . I wish they also had online forms for clients to fill out and sign . But these are not really cons just potential features that haven't been created yet

We book most appointments online!

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Entering all the info in one application software makes it so much easier. Plus all the reports are easy to see all areas of the business.

Cons: The only dislike that I have are that you can't let the workers see just the clients names and phone numbers so that they can add the appointment by those 2 ways.

I am using it for MedSpa

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly
Constantly adding new features
Good Marketing solutions
HAs Inventory Management and reposrt

Cons: I would be happy to see faster pages loads. Also it would be good to have option to "share room" with more than one provider to see if that room is available in any given time

Overall: Scheduling
Online booking
Robust analytics and employee management

As I explore and learn what all Vagaro has to offer my mind is blown away.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has Inventory keeper, online appointments, keep clients notes, credit card processing and ease of use.

Overall: I know there are things I am hoping I come across how to do and if it works that way I will be even happier. But I have been very happy with what it has to offer.

Has so many great features wrapped up into one app. Love it!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's available for me to access any where, any time, from any device. It's easy to use and navigate. A real time saver for me!

Overall: There was the obvious learning curve at the beginning, but that comes with anything new.

LOVE THIS SOFTWARE

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: LOVE all the reminders it sends my clients. Saves so much time from me having to do it myself
LOVE how it keeps track of all my inventory and sales for me

Cons: When its down, which is not often, but definitely a hassle.
Wish the price was slightly less or an option to by a year at a time for a discount

so far loving the switch over to vagaro. able to track income, clients.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: that its available to me from any device at anytime to book and review clients. able to run reports, track income and loss. clients visits. able to track notes and able to check out clients under multiple employees and the money goes to the correct accounts.

Overall: so far pretty happy with the program. do need to refresh constantly. but enjoying the ease to book, reply to clients and able to keep track of everything

amazing software

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease of booking and checking out and prebooking is made quite easy, The caloander is great to toggle between weeks and day views

Cons: The inventory system could use a little work to be able enter multiple products at once instead of individual

Overall: Scheduling and checkout all on one screen

Vagaro has been very easy to adapt to, i love it!

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that i can store all of my clients information into the system! No more paper records!

Cons: Clients can't rate our salon on Vagaro unless they have booked through Vagaro. We're new to Vagaro but already have many clients who would love to help promote us by giving us online reviews for other potential clients to see.

Overall: Scheduling appointments is easy. You can log all of your clients information. Being able to view the schedules of other stylist is beneficial for all of us. The system sends out automatic reminders to the customers for upcoming appointments. I love that each of our staff members have the opportunity to make a personal profile for customers to view.

It is excellent software for start up service base businesses.

Feb 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Email Marketing; Access to online booking on different social media platforms; Mobile access 24/7.

Cons: Some of the functions have multiple steps to complete one task. Services bundles and packages: It would be nice to have a payment plan for packages.

Capterra-loader

I love Vagaro! It was very easy to learn

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that it tracks all my sales and progress, and appointments I can manage from anywhere makes everything easy for me, and I love my website. I can't even imagine running a salon without this kind of software

Cons: Some of my guests have difficulty maneuvering the online booking feature, it needs to be simpler, having to hit the search button without being prompted to causes confusion. Also, once you're in the checkout it would be good to be able to add additional services to a guest.

great product

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: convince I like the reminders that it gives to my clients and I like all of the features it offers to me

Cons: having to sign in every time I need to open it I can't find the save password Botton nothing else really

It's the answer...

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use of this program is wonderful and it's reliability is really good. Even my older clients understand how to use it.

Cons: Very hard to pre-book a year in advance for my clients that want their year of appointments. i wish there was an edit option.

Capterra-loader

I've used several online schedules throughout the years and find that the Vagaro is a great value.

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to make appointments via the online or mobile app. although the mobile app could be a bit tedious trying to isolate a specific time, particularly small time frames. I love that they listen to the users' experience and make constant updates to facilitate our needs. Tracking inventory is a breeze and business reports are easy to obtain. Customer service is Five Stars. They've "rescued" me several times without one disappointment.

Cons: I'm not a fan of the drop-down menus while I'm hovering over the screen. I'd prefer to click on a tab should I require additional info.

Overall: I'm a solo artist so I need Vagaro to keep me organized, up-to-date, and hassle-free. Overall, the client experience is great with little to no issues while trying to schedule, reschedule, or cancel an appointment.

So far I find this to be very easy to use and think it will be a great fit for my business.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the automatic text reminders. I love the color coding as well. I found that it was very easy to figure out how to do everything and the videos on how to are great!

Cons: the pricing is more than what I was paying for my last system.

Capterra-loader

One stop shop

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it can do everything all in one system. If I don't understand how to accomplish something the customer support has been great everytime.

Cons: So far I don't have anything that I dislike or wished it included something. I do wish the images/pictures could be more easily uploaded instead of a few at a time.

Overall: It has everything I need to run my business in one system.