# ShipMonk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipMonk the right Order Fulfillment solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153768/ShipMonk/reviews --- ShipMonk 4.1 (139) [View alternatives](https://www.capterra.com/p/153768/ShipMonk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShipMonk Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Intuitive and simple interface 97% positive reviews out of 33 Most reviewers indicate ease of use makes navigation straightforward, with a clean, user-friendly interface. Unexpected and unclear fees 81% negative reviews out of 31 Most reviewers describe pricing as confusing, with hidden charges, frequent billing errors, and higher costs than anticipated. Michelle T Co-Owner, 2 - 10 employees. "Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!!" Comprehensive automated fulfillment 96% positive reviews out of 24 Most reviewers report fulfillment services streamline order processing, automate shipping, and integrate smoothly with e-commerce platforms. ## Showing most helpful reviews Showing 1-25 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mikel P. Founder, CEO. Apparel & Fashion Used the software for: 1-2 years ### "Affordable but high quality fulfillment service" January 16, 2019 4.0 All in all, very satisfied with their service and the timely delivery of the orders to my customers. Pros We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate. Cons Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them). Review Source MR Michael R. Senior Operations Coordinator Food & Beverages Used the software for: Less than 6 months ### "ShipMonk Review" July 26, 2019 5.0 We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend \[SENSITIVE CONTENT HIDDEN\] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can. Pros Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items. Cons I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare. Review Source YC Yoshi C. Creative Director Apparel & Fashion Used the software for: 1-2 years ### "BEWARE: Thousands of dollars of lost or stolen Inventory" January 21, 2022 2.0 I was really excited to work with Shipmonk, their service seemed really great. However after over 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred.I would only recommend their service if you sell very low value items or sell wholesale in bulk. Pros Pros: Easy to use integrated software that syncs with Shopify and automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work. Cons They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Multiple times I had to message customers to apologize that their order could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory. Review Source Response from ShipMonk July 7, 2022 Hi Yoshi, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Jack A. Co-CEO Consumer Goods Used the software for: 1-2 years ### "Jambys - They have been great to us" July 6, 2022 5.0 Great experience Pros Great UX/UI. The team is great and it updates really quickly. Cons We haven't had much issues. They allow us to import alot instead of manually doing it. Review Source Response from ShipMonk March 26, 2024 Dear Jack,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that our team has been attentive to you, and that you are satisfied with the UX/UI. Please let us know if there is ever anything more we can do to set up Jambys for success, and thank you for being a valued ShipMonk client.  Brooke S. Webmaster Wholesale Used the software for: 6-12 months ### "Ship Monk put Amazon to Shame when it comes to fulfillment." June 9, 2018 4.0 Pros ShipMonk delivers personalized attention and customer service for every question and concern we've ever had regarding the software or client information. They are truly invested in each and every company using their service. Cons They are a little less known than other companies for fulfillment. Hearing a name like Amazon for fulfillment instantly triggers a sense of stability and comfort. Ship Monk just needs a little bit more time to establish themselves and the will be giving Amazon a run for their money. Review Source HW Hans W. Owner Marketing and Advertising Used the software for: 1-2 years ### "Way too Expensive and terrible customer support" April 22, 2022 1.0 Extremely expensive and terrible customer support. At first you will receive replies within 24 hours. Later on You will be waiting a week for replies Pros Absolutely nothing. Don't go with them because it can seriously destroy your business Cons Don't ever use ShipMonk. WAY WAY WAY more expensive than you will expect. You can find much cheaper options Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing ShipMonk Seemed like nicely people but similar price. Then there were all these hidden fees Review Source Response from ShipMonk July 7, 2022 Hi Hans, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Yuli A. CEO Retail Used the software for: 6-12 months ### "BAD COMPANY" October 21, 2019 1.0 Really BAD company. I would recommend to stay away from. I have been running eCommerce businesses for 15 years, and ShipMonk has been, unfortunately, my worst customer experience with any vendor ever. Every single part of the cycle has been horrendus, horrible, tiring and filled with mistakes from ShipMonk's end. From shipping the products, doing special projects, to receiving wrong prices upfront and explanations on how their pricing working, from doing errors of shipping and errors of constuction. Bad. Bad. Bad. And as with every bad company, LEAVING and STOPPING the relationship has been a very long, tedius and PAINFUL experience. In the end, after I cleared off my billing on the website from our bank, ShipMonk has lied to us, and they still kept that bank connection to us (illegally) and charged us more money than needed and not willing to refund us. A bad company is bad in the beginning - and also in the end, apparently. Pros \- Nice GUI. - Willing to take on various projects. Even though, that's same pro is a negative since they do the various projects in a horrendus way. Cons \- Overpriced. - Regularly lying about details and pricing. - Misleading. - Regular errors in packing the products. Review Source Response from ShipMonk June 1, 2021 Yuli, we hear you and we sincerely apologize if your experience was less than perfect. Please know that we would to make this right and would love to be in contact with you directly. Please reach out to support@shipmonk.com for further contact. Thank you for taking the time to reach out, and we hope to hear from you soon. Brad B. President Used the software for: Less than 6 months ### "Every company claims to have great customer service, Shipmonk proves it every day." October 31, 2017 5.0 Using Shipmonk has streamlined our shipping and give me more time to work on development. The process is automated for both my web store and Amazon. No longer do I have to send hours getting packages ready to go out the door. The little bit I spend in fees is well below the amount of time I was wasting trying to do it myself. It's well thought out software that focuses on user experience. You're not digging through endless menus to find what you are looking for. Pros Interface is extremely easy to understand, and it has great integration into several platforms. I know if I need to look something up for a customer the information I'm giving them is accurate and up to date. Cons Review Source Trilok H. CEO Used the software for: 6-12 months ### "Excellent" July 26, 2018 5.0 Pros It's easy to use. Moreover, the customer support is really good. The founder himself is very helpful. We had a problem with our end while closing the account and he helped even while exiting. I would any day suggest them. Cons None as far as I can tell. Review Source Maja S. Ecommerce Specialist Used the software for: Less than 6 months ### "Smooth run, easy navigation and home page, all information available on one page." November 3, 2017 5.0 Pros easy to create RMA, clone order, find inventory. Support staff is easy to reach and prompt with their responses Cons Sometimes takes too long to load the orders list. And sometimes I can't search returns by customer name or RMA Review Source kR kyle R. founder Food & Beverages Used the software for: Less than 6 months ### "thanks shipmonk, had fun" February 5, 2025 4.0 ive been happy with shipmonk, my main trouble is that i was not ready for a 3PL service, i havent had any organic sales and the cost to continue using a 3PL are too much for me to use for mouch longer. i will most likely stop using shipmonk in the next few weeks. Pros I found it rather easy to use, the help is always there should you need it. Cons if i needed help it was easy to get and everyone ive ever spoken with was really pleasant and helpful. :) Review Source JC Jim C. Corporate Fulfillment & Logistics Manager Consumer Goods Used the software for: 2+ years ### "\[sensitive content hidden\] Truly Care" October 13, 2023 4.0 Pros Having a customer representation team that truly cares about the success of your business goes a long way. Our Account Representative, \[sensitive content hidden\] , is attentive, proactive, has excellent communication and organizational skills, and works her tail off to come up with creative solutions to unique challenges that inevitably arise in the 3PL space. \[sensitive content hidden\] (who previously served as our Account Representative prior to her promotion) is an excellent advocate for BruMate to help clear red-tape and serve as our champion in the ShipMonk orgnanization when a point of escalation is required (while still managing our expectations appropriately). They're also just good, down-to-earth people! (Also, shoutout to former associates who've moved to different roles in ShipMonk; \[sensitive content hidden\] - you were all amazing as well!) Cons ShipMonk needs to improve their B2B fulfillment services to be on-par with their DTC offering. Something I know they're actively working on. Review Source Response from ShipMonk March 26, 2024 Dear Jim,  Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an excellent journey with our team. We appreciate the feedback, and we hear you regarding B2B fulfillment services. As you note, we are in the process of leveling up those offerings, and we look forward to sharing that info with you soon. If you have any questions, you can always feel free to reach out to our team at: support@shipmonk.com  Please let us know if there is ever anything more we can do to set up BruMate for success, and thank you for being a valued ShipMonk client.  lA ludovic A. Founder Cosmetics Used the software for: 2+ years ### "Stay away" December 13, 2022 1.0 Pros Easy integration, but nothing else Good storage Cons Stay away, Shipmonk has been an headache for our business for the past year. We have been working with them for over 3 years. WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake. They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations. WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one.We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait.For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting......When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email.One thing they know it s to charge your credit card! Review Source Response from ShipMonk December 16, 2022 Dear Ludovic, We are sorry that you have experienced difficulty with some of your orders and that you don't feel those issues have been handled with the speed and attention they deserve. We definitely don't view feedback like this as complaining; our job is to make your life easier with quality fulfillment. Rest assured that your comments here have been passed on to the proper support team members and someone will reach out soon. Thank you for your patience and for being a ShipMonk client; we will do everything in our power to try and resolve any outstanding issues. KM Katie M. Owner Non-Profit Organization Management Used the software for: Less than 6 months ### "Shipmonk put my small nonproft out of business" July 10, 2022 1.0 Then the problems started. Products that arrived were not showing up in my inventory. The June 1st ship deadline passed with one of the items; my branded boxes being "lost". The tracking info shows that these boxes arrived at Shipmonk May 6th but were not "found" until over a month later. I have angry subscribers and my boxes have missed both the June and July ship dates. Still no idea when they will be shipped. The current shippings rates I’ve been quoted are nearly triple what \[SENSITIVE CONTENT\] quoted me. This is not workable for my nonprofit. If I had known any of this, I would have stayed far away from Shipmonk. The integration with Cratejoy is not seamless and and there is still no way at this point to automatically send shipping notifications to the customers so I imagine I will be doing this by hand. Horrible experience, I have warned two colleagues in the subscription box industry to stay away from Shipmonk when they asked me my experience. Pros the only good part of the experience was the friendliness of the happiness engineer. He tried his hardest but the company is dishonest and has destroyed my business. Cons I'm copying and pasting the Shipmonk values from their website: Our Values We help companies STRESS LESS and GROW MORE We are TRANSPARENT We prioritize GROWTH We are SERVICE ORIENTED We champion NEW TECHNOLOGY We PROMOTE DIVERSITY We are MULTINATIONAL We are YOUR PARTNER THROUGH THICK AND THIN We GET SH\*T DONE As it is, the amount of time, and Stress I have spent over the last 3 months just to get a shipment of 110 boxes packed and prepared for shipping greatly outweighs the time I would have spent doing it myself. There was a lack of Transparency that this was going to be the case, my company is imploding, not Growing, I have not received the Services I signed up for, whatever New Technology you're using, it's not working, I don't care about the gender or color or Diversity of the people I'm working with, I care about the results, Shipmonk has been an absolute disaster for my business, not a Partner and Shit is Not Getting Done. \[SENSITIVE CONTENT\] was the salesperson I spoke to about signing up. I began speaking with her in February about having Shipmonk take over my Cratejoy-hosted subscription box. I was told this would not be a problem and was quoted shipping rates that were comparable to to the ones I was already having. I thought this was going to be great and that it would streamline the shipping of my 501 (c) (3) nonprofit subscription box. All of my products arrived at Shipmonk in Pennsylvania at least 10 days before the shipment was supposed to go out: June 1st. Review Source Response from ShipMonk July 12, 2022 Hi Katie, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. AV Andre V. Head of Design and Operations Consumer Goods Used the software for: 2+ years ### "Has gone badly in the past 8 months" November 30, 2022 2.0 After working with Shipmonk for almost 3 years, in the past 8 months things has gone very badly. Issues popping out on a daily basis. Loss of inventory, terrible customer service, issues will never be sorted, you still going to need to pay for them to fix their own issues, lack of professionalism and extremely uncapable employees. We have huge operations with them and are now trying to find a decent 3PL to work with. 100% stay away from them. Pros it worked well but now is not working anymore Cons Right now we are just disapointed as all is going down the drain Review Source RM Raul M. Marketing Operations Associate Consumer Goods Used the software for: 1-2 years ### "Quality in Operations" June 25, 2021 5.0 The experience with Shipmonk and our account manager Joraina allow us to provide great customer service. I am very happy working with you guys. Pros It is very easy to use overall. It is very easy to use overall. It is very easy to use overall. Cons The tracking numbers could be added to the order faster and have easy access to tickets or claims opened Review Source JP Jessica P. Customer Service Manager Cosmetics Used the software for: 1-2 years ### "Quality of shipments is not the best all of the time for our products" November 9, 2022 5.0 Pros I like how quickly they ship out our orders and how much insight is in their platform. Cons I do not like the quality of some of the packages. We have received feedback from customer complaining about the packaging being damaged. Review Source Response from ShipMonk November 14, 2022 Hello Jessica, Thank you for taking the time to offer feedback about your experience as a client with ShipMonk. We're privileged to have your business and look forward to assisting the continued growth of your brand. We will forward over your feedback to our support team to see where we might be able to improve on your concerns surrounding packaging and follow up soon. Thank you! FP Frankie P. Logistics Apparel & Fashion Used the software for: 1-2 years ### "\[SENSITIVE CONTENT\] is great!" July 7, 2022 5.0 Pros \[SENSITIVE CONTENT\] is great! He really understands what we need to be done. He takes the extra mile to ensure we are getting the best service. Cons Receivings are sometimes difficult to keep track of. Review Source Response from ShipMonk March 26, 2024 Dear Frankie,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with your Happiness Engineer, and that he's been very helpful when it comes to resolving issues. We see you have had some difficulty tracking receivings in the past. Please feel free to reach out to our team at support@shipmonk.com if you'd like to discuss that in more detail. And be sure to let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  BL Brian L. Founder / CEO Food & Beverages Used the software for: Less than 6 months ### "Fantastic Onboarding Support" October 4, 2022 5.0 Pros Just connected my online store and sent my first batch of inventory to Shipmonk. Everything was smooth and onboarding was a breeze. Will update later to reflect my complete order fulfillment experience with them. Interface is nice, alot cleaner than Amazon FBA but their instructional guides are less detailed. What really stood out to me though was the customer service component. \[SENSITIVE CONTENT\] from the Onboarding team was the most helpful individual throughout my whole experience. It is refreshing to have a customer service member not only care about the issues you are facing, but take a step further to see to it that you and your businesses' needs are addressed. \[SENSITIVE CONTENT\] personally advocated on our behalf to Shipmonks Returns Team to fully integrate our custom returns process with their system. He also helped us out EVERY step of the way with onboarding, answering all of our questions and personally navigating us through the process and pain points we stumbled on. I can say the genuine care, personal level of detail, and friendly assistance he provided is one of the main reasons I would recommend Shipmonk to anyone. Just like the old adage; you cant buy trust. Trust is earned over time. And due to \[SENSITIVE CONTENT\] and Shipmonk's stellar support, this is the main reason why I choose to trust them with my business. Thanks Shipmonk Team! Cons Getting setup, the self service training and modules were pretty standard- the main trainings are nice however some side articles and topics are outdated and havent been updated to reflect their current version. Some areas such as returns are completely left out entirely for you to navigate. As a fairly tech savvy individual I would score overall ease of use a 75-80% (out of 100). Review Source SP Sean P. Director Apparel & Fashion Used the software for: 1-2 years ### "The worst company I have interreacted with in 20+ years" June 24, 2022 1.0 Shipmonk are very good at selling their services and giving you false confidence in their abilities and execution. Nothing promised to us transpired. We launched our store without our fulfilment ready despite several reassurances that it would be ready. Three days in and three days after we were told our inventory would 100% be ready they hadn't even started the unpacking the boxes. We cancelled on the spot and arranged another 3PL company. This was March 2021. We're still negotiating to have some of our goods returned. We have already paid them $250 for zero service and they now want more despite having done nothing for us. 15 months now of trying to negotiate the return of a few dresses and trousers. They would offer a price and then rescind the offer only to increase it. Just this week they have asked for over $4000 for the storage of a few items of clothes that we've been trying to have returned to us for over a year. Not only this, but they have an account closing contract with a clause that prevents negative reviews of their business. This says all you need to know about them as a firm. Excellent at sales, clueless about anything else. Pros Stopped using software after the first couple of days Reason for choosing ShipMonk Great telephone manner Review Source Response from ShipMonk July 7, 2022 Hi Sean, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. MA Mike A. CEO Retail Used the software for: 1-2 years ### "Highly recommended for growing DTC brands." June 14, 2021 5.0 We came to ShipMonk after pretty terrible experiences with other 3PLs and they were a very welcome relief. We came to them because of their pricing but stayed because of their great customer service (just renewed our contract!). Their back-end software is also very intuitive and easy to use. Since we started working with them we have grown more than 4x and they have been able to keep up with this growth seamlessly. Pros We came to them for their pricing and stayed because of their customer service. Cons They have a minimum pick fee that can be expensive. Review Source RW Remy W. Owner Consumer Goods Used the software for: 6-12 months ### "Big Risk for Small Businesses - Steer Clear of Shipmonk! " May 1, 2019 1.0 Dealing with Shipmonk has honestly been one of the most frustrating, disappointing, challenging and largest sources of financal loss (and waste of valuable time) that I have yet to experience in my entrepreneurial career. I was sold on Shipmonks' supposedly user friendly app & 'great customer service'. Instead, I experienced ongoing problems with almost EVERY SINGLE SHIPMENT they sent. Good luck trying to get reimbursement for any of their 'services' when they mess up. Not only will you NOT receive an apology, they may even just stop returning your e-mails and messages! You cant even go to USPS or FedEx to make a claim, because all of the services are in their company name. It took 8 months with no resolution (and me persistently following up with them) on one case for me to finally ditch Shipmonk and still not get an reimbursement. If you love ongoing frustrations, incorrect shipments & being belittled and ignored by their internal teams, then this is the company to partner with! Pros After using the program a few times, I found the application fairly intuitive. Cons If you have any issues with any shipments (and you will with Shipmonk!), they are less than helpful, lack a sense of urgency and I honestly felt as though they could not care less about my business! Review Source Response from ShipMonk June 1, 2021 Remy, we hear you and we sincerely apologize if your experience was less than perfect. We would love to discuss this with you directly. Please reach out to support@shipmonk.com for further contact, we'd love to hear from you. Thank you for taking the time to reach out, and we hope to hear from you soon. DM David M. Director Retail Used the software for: 1-2 years ### "They will leave you high and dry when you need them the most" December 7, 2019 3.0 At the critical time of year (Black Friday, Cyber Monday, Christmas), they will only focus on their biggest customers and they will leave you high and dry. We have hundreds of out of stock orders. The new stock was delivered on Wednesday at lunchtime. It's now 9.30pm on Friday and not only have they not dispatched the orders, but they also haven't even put the stock in the warehouse. I have called and messaged but have been constantly fobbed off and lied to with 'it's moving through the warehouse'. The truth is they are focusing on their bigger customers because they pay them more money. Nobody cares, nobody listens. So I have no option but to voice my concerns here instead. If you're looking for a service you can depend upon when your business needs it the most, Shipmonk, unfortunately, isn't the answer. Pros The software allows you to see an overview of your fulfillment Cons Returns labels can be buggy to generate Review Source DZ Davis Z. VP of Product Development Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ultra Reliable 3rd Party Fulfillment" August 16, 2023 5.0 Managing 3PL across several online marketplaces. Pros Their team is very detail oriented and patient. Setting up my account and going through the onboarding process was a breeze thanks to the ShipMonk team. Very competitive prices and convenient facility locations make ShipMonk the best choice I could have made for 3rd party fulfillment. Cons There's not anything I'd complain about, but I will say there is a learning curve (like everything) to the UI and how to manage your account/shipments/inventory. Review Source Response from ShipMonk March 25, 2024 Dear Davis,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found our support team to be helpful, prices competitive, and locations optimal for your business. I see that you encountered some issues in the past with the ease of adjusting to the UI. We apologize for that, and if you ever need any assistance with your account in any capacity, please feel free to reach out to us directly at support@shipmonk.com so our Client Experience team can continue to assist you accordingly. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  MB Marek B. Director Consumer Goods Used the software for: 2+ years ### "Shipmonk is a great order fulfillment center for eCommerce" March 31, 2019 5.0 Pros Shipmonk is a great order fulfillment center for eCommerce. Quick Customer service and great online application/platform. We have integrated ours with Shopify store. Two locations in CA and FL can help you optimize shipping costs. We can highly recommend it! Cons We have been with Shipmonk for 2+ years and we have really like everything so far. Review Source Similar Products Featured ## Related categories [Shipping](https://www.capterra.com/shipping-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Order Management](https://www.capterra.com/order-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.