# ShipMonk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ShipMonk Software - reviews, pricing plans, popular comparisons to other Order Fulfillment products and more. Source: https://www.capterra.com/p/153768/ShipMonk --- # ShipMonk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShipMonk ## What is ShipMonk? ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our 'merchant-first' core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. Our robust operations, powered by our 2,300-strong team and proprietary technology, provide merchants with a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated 'mom & pop' support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it. What makes us unique: 1. True 3PL with 100% owned warehouse operations 2. Guaranteed SLAs 3. 100+ direct API integrations with major ecommerce platforms 4. Customer-centric with multi-awarded US-based support 5. Transparent billing & pricing 6. Stable and Profitable business ## What is ShipMonk used for? [Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Third Party Logistics (3PL)](https://www.capterra.com/3pl-software/)[Shipping](https://www.capterra.com/shipping-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 139 user reviews Reviews sentiment Positive 75% Neutral 6% Negative 19% Pros & cons Intuitive and simple interface Comprehensive order fulfillment support Unexpected and high costs Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - eCommerce / 2025 - Inventory Management / 2025 - Logistics / 2025 - Order Management / 2025 - Shipping / 2025 - Warehouse Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShipMonk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.shipmonk.com/&name=ShipMonk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShipMonk 4.1 (139) VS. [4.1 (131)](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/reviews/) Starting Price Contact vendor Starting Price $599 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (139) Ease Of Use 4.2 (75) Value For Money 3.9 (128) Value For Money 4.2 (60) Customer Service 4.1 (137) Customer Service 4.1 (70) ## ShipMonk alternatives [4.5 (416)](https://www.capterra.com/p/146241/Zoho-Inventory/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Tai TMS](https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/) [4.4 (75)](https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/reviews/) Starting price $945.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/) Highest Rated [CartonCloud](https://www.capterra.com/p/179000/CartonCloud/) [4.7 (79)](https://www.capterra.com/p/179000/CartonCloud/reviews/) Starting price $599.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179000/CartonCloud/) [InfoPlus](https://www.capterra.com/p/158602/Infoplus/) [4.4 (116)](https://www.capterra.com/p/158602/Infoplus/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158602/Infoplus/) [View all alternatives](https://www.capterra.com/p/153768/ShipMonk/alternatives/) ## FAQs about ShipMonk Overview ### What problems does ShipMonk solve? ShipMonk solves time-consuming order fulfillment, disconnected inventory tracking, and manual shipping updates by syncing e-commerce orders, routing fulfillment, and providing clear visibility into order status, stock levels, forecasting, and shipping costs. Ecommerce brands, startups, operations managers, and Shopify sellers benefit most from faster launches, fewer fulfillment tasks, and easier inventory oversight. Answer based on 59 reviews Overview ### Which roles and teams benefit most from ShipMonk? ShipMonk is most used by C-suite leaders, founders, and business owners who need visibility into fulfillment, shipping costs, and operational performance. Operations and customer service teams benefit by managing order flow, inventory coordination, and delivery issues, while directors and general managers use it to streamline back-office workflows and support scalable ecommerce growth. Answer based on 139 reviews Overview ### What company size and industries is ShipMonk built for? ShipMonk is built for small businesses across many verticals, with 98% of reviewers from small companies and Retail leading at 17%. It also serves Consumer Goods at 14% and Apparel & Fashion at 12%, while supporting some midsize businesses at 2% and enterprises at 1% through ecommerce fulfillment and warehousing. Answer based on 139 reviews Features and Usability ### What are the key features of ShipMonk? ShipMonk offers core 3PL features such as order management, order fulfillment, inventory tracking, and shipping management. Reviewers also highlight its easy-to-use dashboard, real-time tracking, Shopify and Etsy integrations, shipping rate calculation, and search and filter tools for handling orders, receiving, and product mapping. Answer based on 99 reviews Integrations ### Which third-party tools and platforms does ShipMonk integrate with? ShipMonk integrates with over 20 third-party platforms, including Shopify, Shopify Plus, WooCommerce, BigCommerce, Adobe Commerce, Ecwid, PayPal, and Gorgias. Its catalog also covers ecommerce, order management, and retail operations tools such as Cin7 Omni, Linnworks, Brightpearl, and SPS Commerce. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does ShipMonk offer? ShipMonk provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled training topics, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 3 reviews Getting Started and Support ### What customer support options does ShipMonk offer, and how do users rate the experience? ShipMonk offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, attentive, and helpful during onboarding and issue resolution, but others report conflicting information, outdated help content, slow follow-up on complex problems, and frustration when mistakes remain unresolved. Answer based on 99 reviews Shipping ### How well does ShipMonk handle shipping and fulfillment? ShipMonk handles shipping and fulfillment well for many ecommerce brands, especially teams that want carrier options, tracking visibility, and outsourced order processing. Small businesses often like the time savings and dashboard controls, but some report high expedited rates, limited shipping customization, delays, and inconsistent execution during busy periods. Answer based on 59 reviews ## Pros and Cons Intuitive and simple interface 97% positive reviews out of 33 Most reviewers describe ease of use as a major benefit, highlighting the clean, straightforward interface and quick learning curve that allows them to accomplish tasks efficiently without confusion. Unexpected and high costs 81% negative reviews out of 31 Most reviewers report pricing involves hidden fees, frequent billing errors, and unexpected charges, making the overall cost much higher and less transparent than initially anticipated. Michelle T Co-Owner, 2 - 10 employees. "Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!!" Comprehensive order fulfillment support 96% positive reviews out of 24 Most reviewers indicate fulfillment services streamline e-commerce operations, offering automation, flexible packaging, and easy integration with online stores, which simplifies inventory and order management. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 3.9 (31) 58.06% of 31 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Shipment Tracking 4.6 (22) 59.09% of 22 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Order Management 4.0 (20) 50.00% of 20 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Warehouse Management 4.3 (19) 42.11% of 19 reviewers that rated this feature as important or highly important Manage and track operations and inventory within warehouses Shipping Management 4.2 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Order Entry 4.8 (17) 41.18% of 17 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries ShipMonk 89 features Outsource and manage third party logistics Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Ship packages/goods by aircraft Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage customer orders that cannot be filled immediately due to out-of-stock items The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Create, manage, and send invoices or bills to customers Documents issued by a carrier to acknowledge receipt of cargo for shipment Find, compare, and select the most time/cost-effective freight carrier Manage various distribution channels, build relations with channel partners, and track their performance Process of submitting and following up on claims with insurance companies Centralized database of stakeholders and their contact information such as names, address, phone number etc. Shipping products/goods in containers Process to track, record, and analyze expenses that occurred over the entire duration of a given project Unload incoming material to outbound vehicles with little or no storage between Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Alter the layout and content of reports Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Manage order deliveries until they are received by the customers Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Forecast customer demand using historical insights and simulations Store, manage, and track all electronic documents in a centralized location Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Designed for third-party logistics companies. Form predictions based on past and present data/trends Shipping products/goods by land, sea or air Visualize locations on a map Shipping products/goods by land Management of inbound and outbound shipments in the context of international trade Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track stock count levels to manage product reordering Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Group and package individual but related items as one package set Process of printing custom labels through various methods. Identify the physical location of an individual, asset, device, etc. Access software remotely via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations Transportation of goods/products over long distances using ship Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process Track the parcel or consignment delivery status Manage and organize the shipping, tracking, and delivery of packages Streamlining repetitive tasks and activities through automated and predefined workflows Ability to link barcodes or serial numbers with specific items for identification Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Manage all receiving processes within a warehouse Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track and assign specific serial numbers to products Calculation of shipment price based on size, weight, route, timeframe, and carrier. The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Integrates with shipping services Manage special order requested by a customer Track the status over time for a request, process, asset, or transaction Manage the buying, selling, and holding of stocks Set up connections to third-party platforms to improve business processes Organize and track the physical movement of goods from one location to another Manage and track operations and inventory within warehouses Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.1 (139) 4.1 Based on 139 reviews ## Pricing Value for money 3.9 (128) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.9 (128) 3.9 Based on 128 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[ Ecwid](https://www.capterra.com/p/143648/Ecwid/)[ SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (137) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (137) 4.1 Based on 137 reviews ## User reviews Overall rating 4.1 Based on 139 reviews Filter by rating 5(91) 4(13) 3(9) 2(4) 1(22) Mentioned topic Sorted by most recent Jackie S. Self-Employed Retail ### "Lots of options and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2025 Pros What i really like about ShipMonk is that it has great security features to keep you safe, shipping is really fast and there are great options, there are more than one way to ship, payments are fast and secure. Cons i don't have any cons at the moment, in general everything is running great with no problems whatsoever Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Emmanuel B. Owner Publishing ### "ShipMonk is great! Saved us MONEY and TIME! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2025 We've been with ShipMonk for 4+ years, we've seen them grow to multiple warehouses across the country and world. Their software and services are always improving and updating. We've been very happy with their service and partnership, their happiness engineers actually care and are extremely helpful. We have other business endeavors coming up and ShipMonk will always be at the top of our list for our 3PL partner. Pros I'm very happy with the Happiness Engineer Team, it always feels personable and they are quick to help you solve whatever issue you're dealing with. Shipping service is great, they ship through all major carriers and their backend software is easy to use, they update and improve it quite often. Their fulfillment is quite fast, 1-2 day processing and shipping, we ship a large volume and they are still able to keep up. They integrate seamlessly with Shopify, Amazon, and TikTok platforms. They have saved my business money and time, and have streamlined our shipping. Cons We currently use custom packages for our product, I'm nitpicking here, but I only wish ShipMonk had a few more options for packaging. I understand our product is quite large 10x10x2 inches. If you have a smaller product they have plenty of options, but unique sizes like ours require a custom packaging setup. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP James P. General Manager Consumer Electronics ### "Very Good and affordable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 8, 2025 Very good and affordable. The dashboards make the management of my inventory and orders easy. Pros Ease of use of the platform - especially the dashboards. Cons Chat support is not always available delaying response time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR kyle r. founder Food & Beverages ### "thanks shipmonk, had fun" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 5, 2025 ive been happy with shipmonk, my main trouble is that i was not ready for a 3PL service, i havent had any organic sales and the cost to continue using a 3PL are too much for me to use for mouch longer. i will most likely stop using shipmonk in the next few weeks. Pros I found it rather easy to use, the help is always there should you need it. Cons if i needed help it was easy to get and everyone ive ever spoken with was really pleasant and helpful. :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WM Will M. COO Health, Wellness and Fitness ### "ShipMonk Happiness Engineers to the rescue!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 2, 2024 While I was initially unconvinced that this was a good fit for us, once I discovered the powerful tool of the Happiness Engineers - I changed my tune! Pros The world of 3PLs can be extremely confusing and convoluted. Launching my startup, I had one million questions, concerns and special projects. Once I discovered ShipMonk's Happiness Engineers (specifically \[sensitive content hidden\] who has been my life saver) I was put at ease. ShipMonk is quick to respond to emails, quick to fix issues and quick to help you understand any charges. I have even had phone calls with \[sensitive content hidden\] on which we have talked through issues - which is sometimes the only way to reach a solution. Cons I do wish as a company that we were assigned one Account Manager instead of needing to deal with multiple different Happiness Engineers - but like I said, \[sensitive content hidden\] has been great in streamlining this for us... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2024 Dear Will, We are so glad that your experience with the Happiness Engineers from our support team has been fantastic. We know there are many complex layers to an ecommerce business and it is our mission to make every aspect of your operation as easy and stress-free as possible. Please let us know if there is ever anything else we can do to set up your business for success, and thank you for being a part of the ShipMonk fulfillment family. We look forward to watching you grow! LD Luke D. CEO Cosmetics ### "Shipmonk is a sick dying company that does not care about you" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 September 12, 2024 The culture at shipmonk is bad. The company is made up of a bunch of washed up, tired people who just couldn't cut it in other industries. The sad truth is they just do not care to do a good job, and its clear that they do not feel like change is possible. This starts at the management level and permeates throughout the org. My suggestion is to find an alternative to Shipmonk. Ideally an earlier stage company that is still out to prove how great they are. Pros The user experience of the dashboard is good. The volume of integration partners is good. The list of available services is good. Cons They are sloppy and do not take care in packing boxes. They regularly loose inventory and never credit you for it. They do not use FIFO for selecting inventory to pick / pack. The data in their dashboard is always wrong. There are regular billing errors. Custom projects take forever, ofter months. If you ever want to leave the process to get your goods out of Shipmonk takes 6+ months and they will charge you minimum fees, + storage fees the whole time and will never address any billing issues. The net is Shipmonk sucks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Eu D. Inventory Manager Retail ### "Efficient 3PL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2024 Pros On time shipments, inventory management, daily updates Cons it's a bit confusing to store inventory when you have master cartons and individual units (they require 2 different SKUs/UPC), a bit expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2024 Thank you for the review! We're so glad to hear that you are happy with your inventory management. Please let us know if you ever need any additional assistance. We've noted your feedback about the cartons and units, and will pass it on to the appropriate team members to see if something can be done. DV Dave V. Vice President Environmental Services ### "Working with \[sensitive content hidden\]at ShipMonk" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2024 Pros Working with\[sensitive content hidden\]at ShipMonk has been an absolute pleasure. Her exceptional support and hard work have been invaluable to our team at 4ocean. The team has been consistently impressed with her dedication and expertise, which have significantly contributed to our operations. Cons None that I can think of at the moment... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2024 Dear Dave,   Thank you for writing a review about your experience with ShipMonk. We are so glad that you've had exceptional support from Kim, and we'll be sure to share your feedback with her and the entire team. Please let us know if there is ever anything else we can do to set up your business for success. AG Amitavo G. Owner Retail ### "Decent warehouse staff, disastrous customer support. Say away." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 26, 2024 While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice. Pros They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient. Cons The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue. Reasons for choosing ShipMonk Mostly we wanted something that was separate from Amazon. This was probably a mistake. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 6, 2024 Dear Ami, We are sorry that your experience with our 3PL services was anything short of excellent, and we apologize if that caused you any stress. Our team is glad we were able to engage with you to have a satisfying closing experience, including the refunding of a previous balance. If there is anything else you need, please let us know. If not, and you are still active on Gartner/Capterra, we ask that you please remove this review and others since we were able to connect on the issues raised. Whatever the outcome, we sincerely wish you the best of luck with your business in the future. MT Michelle T. Co-Owner Apparel & Fashion ### "Started good and turned BAD!!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 23, 2024 Nice employees but it ends there. Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!! Pros Most of the employees are incredibly pleasant but the fees get out of hand and good luck if they lose your products, like they did ours!!! Cons Losing many of our SKU's, which cost us over a thousand dollars and repeat business!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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