# Page 2 | ShipMonk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ShipMonk the right Order Fulfillment solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153768/ShipMonk/reviews --- ShipMonk 4.1 (139) [View alternatives](https://www.capterra.com/p/153768/ShipMonk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ShipMonk ## Showing most helpful reviews Showing 26-50 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EB Emmanuel B. Owner Publishing Used the software for: 2+ years ### "ShipMonk is great! Saved us MONEY and TIME! " February 9, 2025 5.0 We've been with ShipMonk for 4+ years, we've seen them grow to multiple warehouses across the country and world. Their software and services are always improving and updating. We've been very happy with their service and partnership, their happiness engineers actually care and are extremely helpful. We have other business endeavors coming up and ShipMonk will always be at the top of our list for our 3PL partner. Pros I'm very happy with the Happiness Engineer Team, it always feels personable and they are quick to help you solve whatever issue you're dealing with. Shipping service is great, they ship through all major carriers and their backend software is easy to use, they update and improve it quite often. Their fulfillment is quite fast, 1-2 day processing and shipping, we ship a large volume and they are still able to keep up. They integrate seamlessly with Shopify, Amazon, and TikTok platforms. They have saved my business money and time, and have streamlined our shipping. Cons We currently use custom packages for our product, I'm nitpicking here, but I only wish ShipMonk had a few more options for packaging. I understand our product is quite large 10x10x2 inches. If you have a smaller product they have plenty of options, but unique sizes like ours require a custom packaging setup. Review Source Jackie S. Self-Employed Retail Used the software for: 6-12 months ### "Lots of options and easy to use" August 5, 2025 5.0 Pros What i really like about ShipMonk is that it has great security features to keep you safe, shipping is really fast and there are great options, there are more than one way to ship, payments are fast and secure. Cons i don't have any cons at the moment, in general everything is running great with no problems whatsoever Review Source JP James P. General Manager Consumer Electronics Used the software for: 1-2 years ### "Very Good and affordable" February 8, 2025 5.0 Very good and affordable. The dashboards make the management of my inventory and orders easy. Pros Ease of use of the platform - especially the dashboards. Cons Chat support is not always available delaying response time. Review Source LD Luke D. CEO Cosmetics Used the software for: 2+ years ### "Shipmonk is a sick dying company that does not care about you" September 12, 2024 1.0 The culture at shipmonk is bad. The company is made up of a bunch of washed up, tired people who just couldn't cut it in other industries. The sad truth is they just do not care to do a good job, and its clear that they do not feel like change is possible. This starts at the management level and permeates throughout the org. My suggestion is to find an alternative to Shipmonk. Ideally an earlier stage company that is still out to prove how great they are. Pros The user experience of the dashboard is good. The volume of integration partners is good. The list of available services is good. Cons They are sloppy and do not take care in packing boxes. They regularly loose inventory and never credit you for it. They do not use FIFO for selecting inventory to pick / pack. The data in their dashboard is always wrong. There are regular billing errors. Custom projects take forever, ofter months. If you ever want to leave the process to get your goods out of Shipmonk takes 6+ months and they will charge you minimum fees, + storage fees the whole time and will never address any billing issues. The net is Shipmonk sucks. Review Source WM Will M. COO Health, Wellness and Fitness Used the software for: 1-2 years ### "ShipMonk Happiness Engineers to the rescue!" October 2, 2024 5.0 While I was initially unconvinced that this was a good fit for us, once I discovered the powerful tool of the Happiness Engineers - I changed my tune! Pros The world of 3PLs can be extremely confusing and convoluted. Launching my startup, I had one million questions, concerns and special projects. Once I discovered ShipMonk's Happiness Engineers (specifically \[sensitive content hidden\] who has been my life saver) I was put at ease. ShipMonk is quick to respond to emails, quick to fix issues and quick to help you understand any charges. I have even had phone calls with \[sensitive content hidden\] on which we have talked through issues - which is sometimes the only way to reach a solution. Cons I do wish as a company that we were assigned one Account Manager instead of needing to deal with multiple different Happiness Engineers - but like I said, \[sensitive content hidden\] has been great in streamlining this for us... Review Source Response from ShipMonk October 22, 2024 Dear Will, We are so glad that your experience with the Happiness Engineers from our support team has been fantastic. We know there are many complex layers to an ecommerce business and it is our mission to make every aspect of your operation as easy and stress-free as possible. Please let us know if there is ever anything else we can do to set up your business for success, and thank you for being a part of the ShipMonk fulfillment family. We look forward to watching you grow! CG Chelsea G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Happiness Engineer is a INCREDIBLE BUSINESS PARTNER" April 16, 2024 5.0 Pros I want to take a moment to express my gratitude for the exceptional service provided by \[sensitive content hidden\] at Shipmonk's Fulfillment warehouse. Every time I ship my products, \[sensitive content hidden\] goes above and beyond to ensure a smooth and efficient process. His quick response time and attention to detail are unmatched. Despite his busy schedule, he always makes time to personally oversee the handling of my company's shipments. His professionalism and polished approach make every interaction a positive experience. He picks up the phone and CALLS and this is so rare nowadays. He has always been eager to learn the nuances of our business and makes careful and considerate reconditions that has really impacted our customer service. What truly sets\[sensitive content hidden\] apart is his kindness and caring attitude. He treats each shipment with the utmost care and ensures that everything arrives safely and on time. Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner. I am grateful to have \[sensitive content hidden\] as our Happiness Engineer. His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides. Cons Happiness Engineer is KEY! I am in multiple warehouse and I would like to have the options for the FREE GIFTS (An information card or a sample) different depending on where the products ship from. Currently they have to be the same. If I run out of a sample at 1 warehouse (that I toss in as a FREE GIFT) I am not able to just have this run in the warehouse where this is in stock. But this is VERY MINOR compared to my satisfaction with Shipmonk. Review Source Response from ShipMonk June 13, 2024 Dear Chelsea, Thank you for this excellent review of your experiences with ShipMonk and working with Ronald. We're so glad you've been happy with your 3PL service and customer service, and we've shared your feedback with the team. Note that your comments about inserts/free gifts have been heard and they are being passed to the appropriate teams so hopefully changes can be made in the future. Please let us know if there is anything else you need. AG Amitavo G. Owner Retail Used the software for: 6-12 months ### "Decent warehouse staff, disastrous customer support. Say away." April 26, 2024 3.0 While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice. Pros They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient. Cons The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue. Reason for choosing ShipMonk Mostly we wanted something that was separate from Amazon. This was probably a mistake. Review Source Response from ShipMonk August 6, 2024 Dear Ami, We are sorry that your experience with our 3PL services was anything short of excellent, and we apologize if that caused you any stress. Our team is glad we were able to engage with you to have a satisfying closing experience, including the refunding of a previous balance. If there is anything else you need, please let us know. If not, and you are still active on Gartner/Capterra, we ask that you please remove this review and others since we were able to connect on the issues raised. Whatever the outcome, we sincerely wish you the best of luck with your business in the future. RA Roberto A. Managing Director Retail Used the software for: 2+ years ### "Stay away from them... just fancy marketing and no quality!" November 24, 2022 1.0 Their support reps are terrible. During COVID they hired a bunch of teenagers to manage the support and when you open tickets you get responses after 1 week... if not more. Most of the time they don't even understand what's the issue because they have zero experience and you waste your time with them. In the last period we had to call them all the time to try to get something moving.The worse is their \[SENSITIVE CONTENT\], she should be fired immediately. I wrote her several emails during the last 6 months explaining that the situation was unsustainable and she never took the time to answer.To me these guys are just good with their fancy marketing and have got good sales folks. The moment you start working with them you realise from their bills and their service that you've done a big mistake. Run away from them! Pros The interface looks nice but lacks in good reporting to keep track of stock movements. Cons I'd have given 0 star if it was possible. This is the worse 3PL we've have ever experienced in US.Their platform on the appearance looks fancy but lacks enhanced reporting that you'd need to control stock movements... and if you ask them they want to charge you a special project to develop custom reports that they should offer for free to all clients on the platform.Everything that you ask the standard answer is... we need to charge for a special project.Their fee system is not transparent and hides the real cost you will pay, it seems affordable on the paper but after a while you realise that they increase your storage costs because their minimum fee is linked to the storage costs. We were sending pallets (single SKU) and they were unpalletizing the goods when not needed and placing them in X-Large bins that cost much more (the pallet cost when we joined was $25 that is quite reasonable for LA) but if they decide to spread your stock as they want it just brings an increase of storage costs and consequentially minimum charges. Reason for choosing ShipMonk On the paper it looked good and when we started it was okay, but in the last 18-24 months quality of service has gone in the rubbish... and their support reps are terrible. Review Source Response from ShipMonk December 1, 2022 Dear Roberto, We are sorry you have had difficulty with your 3PL experience. Your feedback has been brought to our attention and one of our Client Success team representatives will contact you as soon as possible to discuss your account and try to resolve any issues. Thank you for your patience. Nicole D. CEO Cosmetics Used the software for: Less than 6 months ### "Horrible experience as a small cosmetics business" January 30, 2022 1.0 It took a month for our account to be closed. Overall, we're really not happy and they misled us. They said there were no hidden fees, sending in products would be easy, and their rates are competitive. Those three things are not true. I would never recommend a small business to work with Shipmonk. Maybe a mid-sized business whose products are larger and more expensive. But for us it was an incredible waste of time and money. Major issues with the warehouse. For example, we were told a product weighed 4oz. There were dozens of the exact same product with a different print, weighing 0.4oz. I mentioned the discrepancy multiple times. I was given a photo of the product on the scale which clearly said 0.04oz. They still said that the weight of 4oz was correct. I had to respond in ALL CAPS for them to get the point that there was a decimal. This is a logistics company, how can they make that kind of error? 3.8oz difference is almost another tier when shipping First Class. Pros What worked well was photos are taken of each product when they are first entered into the system. Orders from the same person are able to be merged. We can select the shipping service we want to use per order if it needs to be overriden. Shipping rates are ok. Cons Bugs in the software delayed shipments for days with no notice. Little/not helpful support. To set up the Etsy integration, they asked us for our username and password in a plain text form (insecure). They do not let you know if there are problems or extra fees associated with an order. They do not let you know how much storage any given SKU takes up. There are an unnecessary amount of fees. Little communication about any specific orders or problems that arise. I was told we would be allowed to send our products in polybags as opposed to boxes, as our products are very small and lightweight. When our products arrived, they charged us extra fees for new boxes $$ and a special projects fee $$. Instead of letting us know this was an issue, we had to find the surprise in our bill and repeatedly ask why the charges were there. We were told that's just the way it is. We would not have signed up with Shipmonk had we known boxes were a requirement (incredibly inefficient for us). Even though we are local to the warehouse, there wasn't really a clear way to be able to drop off ($) or pick up our stuff. When we tried to close our account and have our items discarded: we were charged box fees (supposed to be included) + pick and pack fees $78 + a label fee $5 + a special projects fee + god knows what else other fees they invented. We're talking about someone taking items off the shelf and throwing them away. How that warrants the cost, I don't know. Switched from [ShipHero](https://www.capterra.com/p/166930/ShipHero/) We moved to a different 3PL which has been a godsend. We get better pick and pack fees, better shipping rates and easy access to communicate with the warehouse. Review Source Response from ShipMonk July 7, 2022 Hi Nicole, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. SH Suzan H. CEO Consumer Goods Used the software for: 1-2 years ### "Do Not Recommend - Avoid" April 20, 2022 1.0 When it comes to sales, they are very attentive. But the past 6 months have been terrible. Mispicks that are leading to a 60% order accuracy. Issues with receiving in inventory correctly - combining skus that require the 'special projects' team to fix. Misplaced inventory. Delays in shipping large order - 14-21 days at times. The list goes on. To top it off, they're charging for their mistakes and for them to correct the mistake. They're such a headache and I cannot recommend them to anyone. They don't care about small businesses. There are a few good people on the team (happiness engineers), but they have to fight an uphill battle to fully take care of their customers. Do not go with them - they will negatively impact your bottom line. They have a lot of hidden fees and charge you for their mistakes. Pros They have an inventory system that allows you to see inventory in each warehouse. Cons It's basic functionality makes it hard to find meaningful insights related to inventory. This platform is good for only two things: fulfilling orders and storing inventory. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing ShipMonk They promised they wouldn't use plastic in our shipments.....they now use plastic in our shipments and wanted to charge us to not use plastic (as filler). I had to speak with numerous people to not be charged. In the beginning, I liked their communication. But I learned that was their sales person. Review Source Response from ShipMonk July 7, 2022 Hi Suzan, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. MD Michael D. Co-Founder Retail Used the software for: 2+ years ### "DO NOT GO WITH SHIPMONK AS YOUR NEXT 3PL" March 17, 2021 1.0 if you are looking for a new 3PL, let me just start by saying.... DO NOT USE SHIPMONK. There are so many better options out there and the biggest regret ever is that I used ShipMonk for the past 18 months. When it came to closing my account, I was prepared to file a lawsuit it got so bad and I honestly wish I did. To 'close out my account and move my inventory' it took a whopping 35 days. You read that right.. 35 DAYS! That's 35 days of not being able to take sales. Thankfully - I had our best sellers already on Amazon so I could manually fulfil orders, but this is just a joke. Not only did it take this long to get my inventory picked up, they messed up NUMEROUS cartons mislabeling the contents and didn't label my pallets correctly. I ended up leaving them to go with Shopify Fulfillment Network, but if you don't qualify for them, I highly recommend ShipBob. I received quotes from over 5 3PL's and if I wasn't going with Shopify, ShipBob was my next choice. Pros The software is nicely built, but the customer service, shipping costs, and fulfillment times are a joke. Cons SHIPPING PRICES: One of the main reasons you use a good 3PL is to have the ability to take advantage of their cheaper / negotiated rates. Not the case here... rather than get cheaper rates, they are charging you more for every single carrier. I was getting cheaper rates using ShipStation back when I shipped myself. They are charging you as much as possible to just provide more profits for them, truly not caring for these small businesses they are providing services for. 2 DAY SHIPPING? RUN AS FAR AS YOU CAN FROM SHIPMONK!!!! In todays world, expedited shipping is becoming the new standard, and if you are looking to offer that to your -customers, MOVE ON TO THE NEXT COMPANY FAST. ShipMonk's 2-Day shipping cost was so incredibly high.. there were MANY cases where I would pay for their "custom label fee" which is $5, provide my own label via ShipStation, and it would STILL be cheaper than the cost they were giving me. How does that even happen? They offer 'DHL EXPEDITED MAX (2-3 BUSINESS DAY) and I did a report on all shipments that used this service and almost NONE made it there within 5 business days, causing me to refund SO many customers that paid extra for expedited shipping. I prefer USPS priority as I think the prices are fair, but they don't offer this for the 48 domestic states, only for Hawaii and Alaska which is the biggest joke EVER. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/)[ShipHero](https://www.capterra.com/p/166930/ShipHero/) Reason for choosing ShipMonk I'll start by saying it's my biggest regret going with them and I really wish I went with ShipBob. Worst experience ever as a business owner and DO NOT.. I repeat DO NOT go with them or you will be writing a review just like mine. Review Source Response from ShipMonk July 7, 2022 Hi Michael, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. VR Verified Reviewer Cofounder Warehousing Used the software for: 6-12 months ### "Bad support teams" December 18, 2018 1.0 We have been using Shipmonk for about 9 months, we originally had a lot of problems getting our online stores setup with their system, they don't have any open apis or any way to do stuff if you have your own manual store, but it ended up working well enough once we moved to shopify. Then this holiday season we ended up having a shipment come in late, we reached out to them to get them to schedule a pickup so that we could still get it delivered on time, we were told this would be fine and tried to schedule a delivery as soon as possible with them. It took them 2 weeks of us messaging them and 3 days of our shipment sitting at the port for them to tell us they couldn't. We could have scheduled another pickup but decided this would have been better. We ended up getting it shipped the next day and again told that they would ship them out that day, they had also sent out an email that as long as we had our product there on time they could ship it out by Saturday. It then got to Tuesday morning and a bunch of printers still were not correctly shipped out and they had not correctly scanned the products for Fedex delivery so we have no guarantee that they will be shipped on time. Over the entire course of this we talked to about 6 different customer support people and were constantly told different things. Their mixed messages cost us thousands of dollars and the best they said is they assign us to another customer support specialist. Pros It was very easy to connect with shopify to get basic things working. Cons The customer support teams constantly give us conflicting information and even their mass emails give completely wrong information. Also their interface is very hard to manage and can make it so you easily make some massive mistakes. There are some very basic things like changing choice on multiple orders at a time that are completely impossible so that we have to manually go in and fix it in each order Review Source Response from ShipMonk July 7, 2022 Hello, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. DL David L. President Consumer Goods Used the software for: Less than 6 months ### "2 Thumbs Up for Shipmonk" July 25, 2023 5.0 I'd like to share our experience with ShipMonk's services because we've seen some successes in our collaboration with them. This year, we partnered with them for Section 321 import and fulfillment services to help us manage and reduce inventory import duty and tariff costs. Solid savings so far. Our products are manufactured overseas and imported to North American for sale. We're about 6 months in at this point, and they've been a pretty good partner for us. The Shipmonk team has the right attitude, is responsive, and the fulfillment services are great.We import into San Diego, store in Mexico, and then ship orders into the USA duty free. For Section 321 imports, their services plugin directly from their Mexican fulfillment center, and then that patches directly into their inventory and order management systems platform. So at any point, we can get a pretty clear view of what's going on in our fulfillment ops.All of this has been crucial for us in reducing shipping times and import costs this year. Beyond that, customer deliveries have been reliable and efficient. The onboarding was 1:1 with a dedicated rep and covered most of our questions. We've had a few support tickets in to them since, and the "Happiness Engineers" have been fairly quick and professional. Two thumbs up! Pros Really helped our efficiency and allows us to focus on selling/marketing more! Cons Nothing really. As long as you are diligent in the process of switching to Shipmonk it has all been working so far Review Source Response from ShipMonk March 25, 2024 Dear David,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with our 321 import and fulfillment services, along with working with our Happiness Engineers and utilizing our order and inventory management software. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  AR Andrea R. Co-Founder Apparel & Fashion Used the software for: Less than 6 months ### "Our onboarding specialist" June 28, 2023 5.0 Switching from warehouse shipping to a 3PL, saving us valuable time as entreprenuers and ensuring our customers have a high quality experience. Pros Our onboarding rep, \[sensitive content hidden\], went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - \[sensitive content hidden\] made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day, made things incredibly manageable and made me confident in my ability to manage future inventory deliveries and confident in our companies ability to provide a swift delivery and excellent experience to our customers. I couldn't be happier with the onboarding experience at Shipmonk, and specifically, \[sensitive content hidden\]. If it's any indication of whats to come I know we are in excellent hands and made the right choice with this 3PL. I will definitely be recommending them to all of my friends and colleagues in need of one Cons There was nothing to not like! The process was so easy it was fun. Review Source Response from ShipMonk March 25, 2024 Dear Andrea,  Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an exceptional experience with our support team, particularly during your oboarding process and launch. We appreciate the feedback. Please let us know if there is ever anything more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  JD Jason D. Founder Sporting Goods Used the software for: 6-12 months ### "A year long disaster" November 28, 2021 1.0 Using shipmonk is my biggest regret of of 2021. Their warehouse is inefficient and incompetent. For a company that specializes in shipments they have misquoted me several times on shipments costing me more and more money. I have written them off as a learning experience, a very expensive one. Pros I did like their dashboard, though it was not customizable. They were able to actually fulfill orders, this is about the only positive thing I can say about my experience with Shipmonk. Cons I was mislead when I began with them, as I was told customers would have live shipping rates. Their inventory management is horrendous and my inventory was stored in far too many locations instead of being consolidated. I chose them as they had a program for shipping overseas but they did not mention this was an add on from another company that cost me more time and money to set up. They have not been able to put my product in correct packaging for any period of time. Reason for choosing ShipMonk For the features and cost, neither of which were any good. Review Source Response from ShipMonk July 7, 2022 Hi Jason, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. AC Ana C. Customer Service Textiles Used the software for: 2+ years ### "Shipmonk's review" August 3, 2023 5.0 Pros The team's rapid and gracious responses to my queries made my overall experience exceptionally smooth and pleasant. Their ability to provide clear and concise instructions while being readily available for assistance was truly noteworthy. The exceptional customer service I received, combined with the team's dedication to ensuring a seamless process, exceeded my expectations and left a positive lasting impression. I'm confident in recommending their services to others based on the outstanding support I received. Cons Nothing I can say, all the experience have been exceptionally smooth and pleasant. Review Source Response from ShipMonk March 25, 2024 Dear Ana,  Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an exceptional experience with our support team. We appreciate the feedback. Please let us know if there is ever anything more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  JD Jacob D. Co-Founder Consumer Goods Used the software for: 1-2 years ### "Stay away from Shipmonk! The company is a FRAUD" January 18, 2023 1.0 Stay away from this company at all cost! They've lost sight of who they are. Over the holidays of this year, our company launched a brand new product. We put this product on pre-order for our customers to purchase and receive before Christmas. Shipmonk Received the product and shipped out 2 of the same items in the bundle on over 100 orders. This bundle is a $500 item. Once we realized what was happening, we immediately tried to get a hold of Shipmonk. It Took us over a week to get this issue into the hands of someone who can stop the shipments, until we figure out how to fix it. Stopping the mistake. We pay for the premium product with MonkProtect, which is Shipmonks version of shipping protection for their clients. This is a complete SCAM. This mistake happened to have cost us over $15,000, and shipmonk/Monkprotect refuses to pay on the claims that they made the mistake on(which they have admitted too). Leaving us high and dry. Seriously if your a small business owner. DO NOT USE SHIPMONK. There are many other 3pl's out there that appreciate the business and are true to their word. Pros Funny watching the fat Buddah dance around, while it takes 4 minutes for the order page to load. Similar to the fat greedy pigs running this company Cons Software was easy to use, but their slogan. Stress Less, Grow More is a slap in the face Review Source Response from ShipMonk January 23, 2023 Dear Jacob, We genuinely want to apologize for the stress you have experienced. This type of frustration is not up to par with the level of service we are committed to offering our clients at ShipMonk. Our Client Success team is working on all the above-mentioned issues you've dealt with and will be reaching out soon to do whatever we can to make things right. Thank you for your feedback and your patience. VR Verified Reviewer CEO Used the software for: 6-12 months ### "Service is okay, customer care is the worst." July 31, 2018 3.0 Pros Integrating with my Amazon and Shopify account wasn't too difficult, but I have to manually push through all the orders by logging into the website, reconfirming what shipping option I want and submitting it. Cons The customer service is spotty at best. I have to keep following up or hunting down representatives, and what they say their policies are on the website and what it is with new centers are apparently 2 different things. I feel this company is one of those "bro" tech companies with little to no customer care initiatives in place Review Source Response from ShipMonk August 14, 2018 Thank you so much for your review. Feedback is so important to us, because it drives our product improvements. We¿re very sorry that you have found our customer support spotty. We truly attempt to adhere to a 24 hour SLA, and if we managed to miss the mark, that¿s entirely our fault. You mentioned that you have to manually push the orders through and reset the shipping options you want. This actually sounds like perhaps the mapping on your orders was never properly configured. Once you map shipping methods to the options available in your store, the system will apply the same logic for all future orders. It sounds like this may just be a simple misunderstanding on how to use the software, and that perhaps we should have done a better job of educating you. Please reach out to me directly and I¿d be delighted to guide you through the mapping process and address the specifics of your questions. You can reach me anytime at kevin@shipmonk.com JW Jeremy W. Founder & CEO Consumer Electronics Used the software for: Less than 6 months ### "You get what you pay for, a low-price for a low-quality." September 22, 2020 2.0 Poor quality of service with perpetually apologizing and excuses coming from a nice and responsive customer service team. Low-cost so it's easy to start up, but you pay over time with their nickel and dime pricing model. I suggest you find a different provider. Pros The price, there is no upfront cost--so if you are just starting up and need to be cost-effective this is a solution. (but not a great solution) Cons The opportunity cost of working with a more qualified operation makes it not worth the savings... I have had countless problems, and they simply are not getting better. They simply are not equipped to handle all the business they have. I think the most obvious problem is that while you are not charged up front, you are nickle and dimed every step of the way, they charge way too much for boxes...it's literally 200% upcharged (and they almost force you to use them) and every pick (includign the same SKU from the same box) is just overcharged. They are making their money back over time, and while you don't pay up front you pay with every issue and delay. We are constantly falling behind in dates, it takes days to get even a single unit shipped...and even then it's too late to make changes. We had a wholesale order that required a master carton to be shipped exactly as is, and it took over a week to get their team to move that! So it's not three weeks late... I suggest if you have the ability to work with another operation do it. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing ShipMonk Shipbob would not let us ship the batteries in our units at volume... but we wanted to go with them. Review Source Response from ShipMonk July 7, 2022 Hi Jeremy, We're having difficulty locating your account with us in an effort to validate your review. Please reach out to our Customer Experience team at support@shipmonk.com to speak directly with one of our Happiness Engineers. Thank you for being a valued merchant. We hope to hear from you soon. AV Andre V. Head of Design and Operations Consumer Goods Used the software for: 2+ years ### "Has gone badly in the past 8 months" November 30, 2022 2.0 After working with Shipmonk for almost 3 years, in the past 8 months things has gone very badly. Issues popping out on a daily basis. Loss of inventory, terrible customer service, issues will never be sorted, you still going to need to pay for them to fix their own issues, lack of professionalism and extremely uncapable employees. We have huge operations with them and are now trying to find a decent 3PL to work with. 100% stay away from them. Pros it worked well but now is not working anymore Cons Right now we are just disapointed as all is going down the drain Review Source AE Arash E. Owner Sporting Goods Used the software for: 6-12 months ### "Horrible Company! Stay far away unless you want to ruin your business!" April 19, 2022 1.0 Pros Nothing about this software or company is good. Cons Stay far away!! One of the worst companies I’ve ever worked with. One problem after another. They messed up my pricing for weeks and had to go back and issue me credits, they lost my inventory twice, they are slow to fulfill, their prices are not good at all, they shipped my customers the wrong product three times now and I’ve only been with them a short while, and now they are charging me $10 for pick and pack fees because of some BS about my product being treated as wholesale. My product weight 2 pounds and is already boxed and ready to go. They literally have to slap a label on it and ship it. So I’m paying $20 to ship with slow economy shipping! I can ship from my house using Shopify for $8 and priority shipping’ I’ll be sharing this info with all my Facebook e-commerce groups as a warning. I Should have listened to the bad reviews. Review Source Response from ShipMonk July 7, 2022 Hi Arash, We're having difficulty locating your account with us in an effort to validate your review. Please reach out to our Customer Experience team at support@shipmonk.com to speak directly with one of our Happiness Engineers. Thank you for being a valued merchant. We hope to hear from you soon. DS David S. Director of Operations Consumer Goods Used the software for: 2+ years ### "2+ Years and Going Strong" February 10, 2020 5.0 They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders. Pros Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business. Cons I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that. Alternatives considered [Shipwire](https://www.capterra.com/p/105628/Shipwire/) Reason for choosing ShipMonk Their software was much better than everything else on the market and their prices were reasonable. I'm sure there are cheaper options out there, but the small percentage more if worth the added value (if you value technology). Switched from [ShipBob](https://www.capterra.com/p/166529/ShipBob/) I've used two fulfillment centers before Shipmonk and neither have come close to what Shipmonk offers. The UI is simple but provides all the data needed to manage my orders (i.e. put them on hold, move inventory, etc.). Review Source AC Alexander C. Owner Consumer Electronics Used the software for: 1-2 years ### "Love working with Shipomonk" June 7, 2021 5.0 Great Pros Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough. Cons Occasional fulfilment errors, not being able to view case log Switched from [ShipBob](https://www.capterra.com/p/166529/ShipBob/) ShipBob had a glossy facade for sure but just fell apart operationally. I just couldn't keep up. Review Source RM Raul M. Marketing Operations Associate Consumer Goods Used the software for: 1-2 years ### "Quality in Operations" June 25, 2021 5.0 The experience with Shipmonk and our account manager Joraina allow us to provide great customer service. I am very happy working with you guys. Pros It is very easy to use overall. It is very easy to use overall. It is very easy to use overall. Cons The tracking numbers could be added to the order faster and have easy access to tickets or claims opened Review Source LB Lauren B. CMO + Co-Founder Consumer Goods Used the software for: 1-2 years ### "The best DTC 3PL" June 12, 2021 5.0 We trust that our products and orders and being shipped out efficiently and correctly — we are able to set it and forget it and are grateful to have such a reliable extension of our business! Pros The dashboard is incredibly easy to follow and navigate through — extremely user friendly and doesn't require much training. You can easily access all product information, shipping cost, weight and tracking information in minutes. It's updated in real time and synced with our Shopify store as well. Cons Occasional glitches but customer service is quick to answer and help fix any errors. 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