# Page 3 | ShipMonk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ShipMonk the right Order Fulfillment solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153768/ShipMonk/reviews --- ShipMonk 4.1 (139) [View alternatives](https://www.capterra.com/p/153768/ShipMonk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ShipMonk ## Showing most helpful reviews Showing 51-75 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Adrian R. Supply Chain & Logistics Manager Food Production Used the software for: 6-12 months ### "Shipmonk Provides a Great Customer Experience" June 18, 2021 5.0 Shipmonk has been a great business partner for Truvani. Their software is a pleasure to use, but they really shine in their customer service. Inventory is accurately managed and customer orders generally go out in a timely manner without incident. The customer service team is responsive, results driven, and willing to work with us on special requests/projects as they come up. They always push for the best outcome in any scenario, which goes a long way for us. Pros Shipmonk is user friendly, well organized, and easy to navigate. The filters are great for locating specific orders or order types, and the search features are very helpful. I also like being able to review the month's activities at a glance on the dashboard page. Cons Being in the nutrition supplement and vitamin industry, I would like to see a feature added allowing for "batch" or "lot code" traceability. I would also like to see some updates to the CSV/XLSX reports for visibility on the quantity of each SKU shipped on an order, if it is a multi-SKU order with multiples of each SKU being shipped. I would also like to see "batches" or "lot codes" added to CSV/XLSX reports. Review Source RF Rae F. Customer Service Manager Retail Used the software for: 6-12 months ### "ShipMonk is the wors" December 16, 2022 1.0 ShipMonk is NEVER reliable. Their 2day shipping takes 15days to get delivered. We get thousands of loses because of their incompetence. We lost baluable wholesale customers like Dick’s sporting goods because of their slow shipping. It was never a good experience. Their shipping costs ade rocket high, it’s unbelievable. We shipped most of our inventories to our engraving facility, and they treated it as a pullout and they don’t want to ship our order, and we still have 30k of inventory they are holding hostage. Bad experience and we will never recommend. Pros It can be easy to use but shipping is never reliable you have to choose the most expensive one to assure delivery. Cons Very slow. Review Source KM Katya M. Inventory Coordinator Retail Used the software for: 6-12 months ### "Snow Teeth Whitening " July 7, 2022 5.0 Shipmonk has been a great tool to have, especially when looking at inventory levels. Pros We get great use out of the "stock out days" metric, it allows us to plan for future inventory shipments to that warehouse. Cons The template for the ASN label is awesome because it allows for the warehouse receiving to know what is the quantities in the shipper box, however it would be nice if Shipmonk had a more efficient way of inputting that information instead of having team members hand write or edit an ASN slip per shipper box. Another thing is that one is not able to filter out the sales per SKU and inventory value per warehouse. Review Source VR Verified Reviewer President Retail Used the software for: 6-12 months ### "Incompetent and Negligent" January 9, 2019 2.0 Incompetent customer service. Cannot handle a basic integration request with the most popular ecommerce platform. You have to call the sales team to get support because nobody answers their support phone number. This shows they care less about their current customers and only care about getting new customers. Their incompetence caused me to spend hours dealing their customer service, only to be told I would need to wait yet another day or so for integration, when I requested integration over 1 week ago. To make matters worse, their team refused to answer general questions, input the misplaced orders, or really do anything to help. Steer clear of Shipmonk. Save your sanity. Pros It does work and your orders will be shipped at some point. Cons Poor customer service. Zero accountability. More expensive than comparable options. Low-skilled tech team. Cannot handle basic integrations. Review Source Response from ShipMonk July 7, 2022 Hello, We're having difficulty locating your account with us in an effort to validate your review. Please reach out to our Customer Experience team at support@shipmonk.com to speak directly with one of our Happiness Engineers. Thank you for being a valued merchant. We hope to hear from you soon. PL Peter L. CEO Cosmetics Used the software for: 2+ years ### "Essential to running a crowing D2C business" June 15, 2021 5.0 I've worked with Shipmonk for over 2 years. We switched over during black Friday which could have been a total mess. But the integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on. Pros Love the real-time reporting and routing of packaging. We came from a small 3PL where everything was manual, and we didn't realize how transparent and automated 3PL could be. Shipmonk works with smaller brands but is built for scale. Cons As with all 3PL suppliers, their go-to team members on the floor are transitional. This means there's always a ton of turnover with pickers and packers. But this is nitpicking because it's an issue with all companies big and small in this industry. Review Source AV Angelo V. Operations Manager Consumer Goods Used the software for: 2+ years ### "Shipmonk" June 7, 2021 5.0 Shipmonk has been an incredible partner and a huge asset to growing our company, With the help of personal account happiness engineers and an always available service team orders can be shipped in a matter of minutes. With one of the largest facilities and an exceptional team fulfillment is easier than ever. Shipmonk is the way to go! Pros Easy to use portal, helpful team, fast fulfillment Cons there are no current issue we see using the software Review Source NE Nick E. COO Retail Used the software for: 1-2 years ### "The Best 3PL for Rapidly Growing Brands" June 16, 2021 5.0 Great software platform backed by a great support team. They get packages out the door quickly (same or next business day 99%+ of the time). Pros Software is easy to use, easy to set up, and is backed up by a top-notch customer support team. The warehouse team scales easily with demand so we can meet extremely high daily orders during the busy season. Cons Nothing. Moreover, when there was a small feature we needed, the ShipMonk team was receptive to add it to their roadmap. Review Source TS Tim S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Make sure you have a good happiness engineer!" July 6, 2022 5.0 Positive experience, it does what it's supposed to do. Pros Working with \[SENSITIVE CONTENT\] has been the highlight of using Shipmonk. He's the best happiness engineer that I've worked with and has been extremely helpful when it comes to resolving issues. Cons If you're stuck with a bad happiness engineer everything takes forever to accomplish. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Review Source Response from ShipMonk March 26, 2024 Dear Tim,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with your Happiness Engineer, and that he's been very helpful when it comes to resolving issues. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  CH Chloe H. Operations Manager Apparel & Fashion Used the software for: Less than 6 months ### "Awesome Third Party Logistics" May 19, 2023 4.0 Pros Their outstanding professionalism and responsiveness provided a seamless integration with our company. They optimized our operations without compromising quality. Overall, this positive experience solidifies them as a trusted and exceptional logistics partner. I want to thank \[sensitive content hidden\], who are amazing and give us the best customer experience. Cons Shipping pricing is very high.Some pricing for basic products is higher than other companies. Review Source Response from ShipMonk March 26, 2024 Dear Chloe,  Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an excellent journey with our Client Experience team. We appreciate the feedback. Please let us know if there is ever anything more we can do to set up your business for success, or if you would like to review your billing options with your direct account manager. You can always feel free to reach out to us at: support@shipmonk.com Thank you for being a valued ShipMonk client.  MA Mike A. CEO Retail Used the software for: 1-2 years ### "Highly recommended for growing DTC brands." June 14, 2021 5.0 We came to ShipMonk after pretty terrible experiences with other 3PLs and they were a very welcome relief. We came to them because of their pricing but stayed because of their great customer service (just renewed our contract!). Their back-end software is also very intuitive and easy to use. Since we started working with them we have grown more than 4x and they have been able to keep up with this growth seamlessly. Pros We came to them for their pricing and stayed because of their customer service. Cons They have a minimum pick fee that can be expensive. Review Source VR Verified Reviewer Director of Business Development Media Production Used the software for: 6-12 months ### "Gets the job done but the software isn't easy to learn and customer support has been very spotty" November 6, 2017 3.0 Allows us to create batches of products and customers for our subscription box business. Pros For the most part the software does what we need it to. We use this for our subscription box business, and we're able to put batches of customers together and batches of products. We're also able to download info like tracking numbers. I like that this integrates with other software like Cratejoy, though it would be nice to have other integrations. Customer service is also key for this software, as we depends on ShipMonk's team to pack all our boxes to our specifications. Cons The software is not very intuitive to use and seems to be overly rigid and complicated, even though we are using it the way it's intended. There are many steps required to accomplish anything and the dashboard is constantly changing without much notice. We're also extremely dependent on the customer service team which has been spotty to say the least. We once went several days without a response from our rep or anyone else while we had a severe customer issue to deal with and urgently needed their help. Review Source MT Michelle T. Co-Owner Apparel & Fashion Used the software for: 6-12 months ### "Started good and turned BAD!!!!" April 23, 2024 1.0 Nice employees but it ends there. Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!! Pros Most of the employees are incredibly pleasant but the fees get out of hand and good luck if they lose your products, like they did ours!!! Cons Losing many of our SKU's, which cost us over a thousand dollars and repeat business!!! Review Source AL Alex L. President Wholesale Used the software for: 1-2 years ### "This is the worst provider we have ever dealt with" February 2, 2021 1.0 Slow - over and over again, it will take days sometime weeks to process an order; Inaccurate - they lost products multiple times and blame FedEx. We have products that was "lost" and magically reappeared; we have order lost and never found. We have more emails back and forth between our teams and their than ALL OF OUR OTHER VENDOR COMBINED. Overall - this company is terrible. The last time we complained, they offered to compensate our lost but we have to sign an agreement to never disclose how terrible their company really is. Pros Clean layout, looks good at the first glance. Cons Confusing when you start using the system. Review Source Response from ShipMonk July 7, 2022 Hi Alex, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. DC Don C. Chairman Food Production Used the software for: 2+ years ### "Great and Friendly Service" July 16, 2020 5.0 ShipMonk has been a great partner to our small food business. They made us feel important and were always very responsive to our questions and needs. We found their pricing structure very easy to understand and we in fact realized substantial savings both in comparison to other fulfillment centers and in shipping costs by using their various locations. Pros ShipMonk was very easy to evaluate during the decision making process, the on-boarding was very efficient, and staff responsiveness is unsurpassed. Cons Hard to say. It really is very user-friendly so there is nothing notable on the negative side. Review Source DM David M. Director Retail Used the software for: 1-2 years ### "They will leave you high and dry when you need them the most" December 7, 2019 3.0 At the critical time of year (Black Friday, Cyber Monday, Christmas), they will only focus on their biggest customers and they will leave you high and dry. We have hundreds of out of stock orders. The new stock was delivered on Wednesday at lunchtime. It's now 9.30pm on Friday and not only have they not dispatched the orders, but they also haven't even put the stock in the warehouse. I have called and messaged but have been constantly fobbed off and lied to with 'it's moving through the warehouse'. The truth is they are focusing on their bigger customers because they pay them more money. Nobody cares, nobody listens. So I have no option but to voice my concerns here instead. If you're looking for a service you can depend upon when your business needs it the most, Shipmonk, unfortunately, isn't the answer. Pros The software allows you to see an overview of your fulfillment Cons Returns labels can be buggy to generate Review Source VR Verified Reviewer Head of Customer Support Consumer Goods Used the software for: 1-2 years ### "ShipMonk is the modern answer to fulfillment " December 3, 2019 5.0 I would recommend ShipMonk for anyone struggling with fulfillment needs. Pros ShipMonk has modernized an otherwise archaic process. They also have an amazing team to support their customers. Cons It can occasionally be slows to load but is constantly improving. They seem to take customer suggestions to heart so I don’t often have cons about this software. Review Source BH Betsy H. Partner/Owner Apparel & Fashion Used the software for: 2+ years ### "Fix the inventory tab on the web interface at shipmonk" October 13, 2022 3.0 Pros Some stuff was easy to use with the software, there was lots of info that can be powerful, but the same is true with con Cons there is so much that is input, it takes a while to sort through to the info you really need Review Source Response from ShipMonk October 19, 2022 Dear Betsy, We appreciate the feedback and it has been shared with our Client Success team. Someone will be in touch shortly to hear more about your experience and discuss how we can best resolve the issues you are facing before the rush of peak season kicks in. DZ Davis Z. VP of Product Development Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ultra Reliable 3rd Party Fulfillment" August 16, 2023 5.0 Managing 3PL across several online marketplaces. Pros Their team is very detail oriented and patient. Setting up my account and going through the onboarding process was a breeze thanks to the ShipMonk team. Very competitive prices and convenient facility locations make ShipMonk the best choice I could have made for 3rd party fulfillment. Cons There's not anything I'd complain about, but I will say there is a learning curve (like everything) to the UI and how to manage your account/shipments/inventory. Review Source Response from ShipMonk March 25, 2024 Dear Davis,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found our support team to be helpful, prices competitive, and locations optimal for your business. I see that you encountered some issues in the past with the ease of adjusting to the UI. We apologize for that, and if you ever need any assistance with your account in any capacity, please feel free to reach out to us directly at support@shipmonk.com so our Client Experience team can continue to assist you accordingly. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  VR Verified Reviewer Coordonnateur - Service des communications Used the software for: 6-12 months ### "Great expertise, very helpful staff. I'm happy I have found them!" January 24, 2018 5.0 Saves time and money. It allows my business to grow as I always have the latest information up to date. Pros Easy to learn. There is a lot of flexibility. Their dashboards are very helpful. Uploading masses of customers can be done with ease. Cons The billing section of the platform is less intuitive than the rest but all the information is there. Review Source KT Kelsi T. Merchandise Development Manager Consumer Goods Used the software for: 2+ years ### "Customer Service out of this world!" June 18, 2021 5.0 Software is easy to understand and I am able to get to my desired result quickly. The customer service is what makes Shipmonk stand out though! Pros Very clear steps when you need to complete a task, easy to track packages and use that information to communicate with customer. Customer service is great! Cons Can sometimes be glitchy (like all softwares). Review Source MB Marek B. Director Consumer Goods Used the software for: 2+ years ### "Shipmonk is a great order fulfillment center for eCommerce" March 31, 2019 5.0 Pros Shipmonk is a great order fulfillment center for eCommerce. Quick Customer service and great online application/platform. We have integrated ours with Shopify store. Two locations in CA and FL can help you optimize shipping costs. We can highly recommend it! Cons We have been with Shipmonk for 2+ years and we have really like everything so far. Review Source RU Rebecca U. CEO Cosmetics Used the software for: 1-2 years ### "No Reservations about Shipmonk" April 8, 2019 5.0 Shipmonk's customer service is extremely attentive and all of our customers have been happy with the arrival of their packages. I am very grateful for the team at Shipmonk and their support in the growth of our business. Pros I loved how clear everything was. Inventory was all in one place where I could see everything along with all the orders and the timing of their shipments. I loved not having to manage customer's orders the most. Cons Sometimes I would have a hard time with the "mapping" of products but once I figured it out then it was never a problem. There is a learning curve to understanding how to map and bundle but it is not that complicated and it winds up saving so much time in the long run when placing manual orders. Review Source DH Dave H. CEO Consumer Goods Used the software for: 6-12 months ### "Amazing product" June 10, 2021 5.0 Amazing team and software. Super easy getting things set up and running and scaling. Pros Super easy to use and user friendly design. Cons There is nothing that I do not like about the software. It feels like it was built for the modern day. Review Source JF Jaisen F. co-founder Apparel & Fashion Used the software for: Less than 6 months ### "Awesome to work with from the start, not our first 3PL experience" June 7, 2021 5.0 Pros We've been working with ShipMonk for the past 3 months and have had a great experience from the sales process through the onboarding to the actual running of our fulfilment. There is visibility into the statuses of each order, plus you can see the costs broken down for both fulfillment and shipping fees. We also have visibility into the inventory levels, can set up a safety stock, and do demand planning within the ShipMonk app. Good transparency overall. Support is responsive, typically getting back to us within two hours. Cons No downside so far, easy to use and navigate and see inventory levels in real-time, which has been an issue in the past. Reason for choosing ShipMonk Recommended by other brands Review Source VR Verified Reviewer CEO Sporting Goods Used the software for: 1-2 years ### "Very good platform and reliable service " March 28, 2019 5.0 Shipmonk really has helped relieve some important pains for our startup. They took over fulfillment seamlessly which allowed us to focus on other aspects of the business. The special projects team even helped us with the final portion of our assembly at a reasonable rate. Pros I like how you can create manual orders within the system. Also like how you can track the remaining inventory quantities of each SKU. Cons It would be nice if you had a mobile app because the browser site on mobile is difficult to navigate. Review Source Similar Products Featured ## Related categories [Shipping](https://www.capterra.com/shipping-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Order Management](https://www.capterra.com/order-management-software/)