# Requestor Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Requestor Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/153792/Requestor

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# 

 Requestor Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Requestor

## What is Requestor?

Requestor: The Ultimate Helpdesk Solution Requestor is trusted by companies across industries like e-commerce, telecommunications, logistics, manufacturing, and more. It helps businesses efficiently organize and automate requests, whether for customer communication or internal collaboration. With instant deployment in the cloud, you can start using Requestor today. For larger customers, we also offer an on-premises solution tailored to specific needs. Requestor consolidates communication from various channels (Email, Chat, SMS, Internal Portal, WhatsApp, etc.) into one organized platform, making it easy to manage. Its user-friendly interface ensures you’ll get the hang of it within hours, even as a first-time user. Requestor integrates seamlessly with third-party systems, centralized user management solutions, and advanced AI tools for enhanced automation. Regular updates bring new features, ensuring your helpdesk stays ahead. Licensing is simple and transparent, offering roles lik

## What is Requestor used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$30

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for Requestor?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.requestor.com/&name=Requestor)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Requestor

4.8 (8)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$30

Per User, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (8)

Ease Of Use

4.3 (3,594)

Value For Money

4.6 (8)

Value For Money

4.2 (2,648)

Customer Service

4.5 (8)

Customer Service

4.3 (2,758)

## Requestor alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/153792/Requestor/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Escalation

System alerts about the need to escalate an issue or request

API

Application programming interface that allows for integration with other systems/databases

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Requestor 29 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Tickets are automatically assigned to specific agents based on predefined rules

Provides a channel for team members to share media files, communicate, and work together

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Import and export data to and from software applications

Pre-made examples and templates for emails

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Templated responses for responding quickly to recurring support requests

Access the system via a mobile application

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Arrange tasks based on the level of priority or urgency

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

View and track pertinent metrics to find patterns and gain insights from data

Securely stores data to prevent data loss or breaches

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (8)

4.5

Based on 8 reviews

## Pricing

Value for money

4.6 (8)

Free Trial

[View pricing plan details](https://www.capterra.com/p/153792/Requestor/pricing/)

Premium Cloud

$30.00

Per User,Per Month

It includes:

-   No limits on users and customers.
-   Discount for annual payment.
-   Complete premium functionality.
-   10 x Collaborator for free.
-   Technical support and consultation.

Value for money

4.6 (8)

4.6

Based on 8 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

OneDrive](https://www.capterra.com/p/161304/OneDrive/)[

Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[

Auth0](https://www.capterra.com/p/154900/Auth0/)[

Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[

Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/)[

DevOps](https://www.capterra.com/p/202760/DevOps/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (8)

4.5

Based on 8 reviews

## User reviews

Overall rating

4.8

Based on 8 reviews

Filter by rating

5(6)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Automotive division director - incadea

Computer Software

### "Helpdesk for everyone"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

October 6, 2019

I like it due to easy managemet work and check helpdesk performance due to connection to Sql reporting services.

Pros

I implemented it for several companies as one system. Helpdesk works well and own customization works well.

Cons

Support was sometime very slow and not provide excellent feedback. Waiting for fixing or new version takes long time.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)

Reasons for choosing Requestor

It was local supplier

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 9, 2019

Thank you for your feedback. We will use your feedback for future improvement.

LP

Lubo? P.

Head of MFG delivery

Computer Software

### "Overal very good experience, intuitive product and quick implementation."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 28, 2017

Pros

Easy user administration, almost everything you need is possible to configure in administration module Often updated (if you have prepaid maintenance) - lot of new useful functionality Good and quick techical support from developer

Cons

I didn´t find anything significant negative In user administration is missing merging users/companies, after migration we have lots of semiduplicities (like CAD\_Studio vs CADStudio with subordinate users ) and is sometimes dificult to merge this records.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

J¿

Ji?i ?.

Head of Department of IT Management

Government Administration

### "Good experience with the Requestor"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 16, 2016

We use Requestor almost half a year. Every day we have about 10-15 requests. Requestor we installed ourselves, it's very easy. It took us about 1 hour. The basic setting is also very simple.

Pros

We like the clear and simple graphical interface. IT staff enough for a short training.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MF

Miroslav F.

IT

Information Technology and Services

### "Suits our needs"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 10, 2016

We are satisfied. Requestor use for daily operating requirements in our company. We are in touch with the manufacturer, and collaborate on improving.

Pros

Simple, customizable, support

Cons

Some adjustment is needed to automate

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MB

Marcel B.

IT spec

Food & Beverages

### "Requestor, smart&easy way for small helpdesk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 8, 2016

Requestor, smart&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for BFU, helpfull for IT process managing

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TF

Toma? F.

IT project manager

Retail

### "Nice and great app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 4, 2016

I have good experiences with the "Requestor" application, as well as with the company. Almost everything was possible in the current version of application and if I have found something what wasn't, the development team was able to implement it in the few days in to the next version.

Pros

Is very good (not only) service desk application. Easy interface with many customization possibilities

Cons

It still needs human operators :-)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Martin K.

IT Operation Manager

### "Excellent customized helpdesk system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 4, 2016

Unique helpdesk system for clear recording and reporting workflow, very well editable , fully integrated into the Microsoft environment. Suitable for medium and large companies.

Pros

Very fast and helpfull support from the vendor . Excellent price performance ratio.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MO

Martin O.

Information Technology and Services

### "Nice to have"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 4, 2016

We are IT company which use Requestor for supporting of our products. It is the useful tool and our customers like it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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