--- title: "Requestor Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Requestor Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/153792/Requestor/" page_type: "product" language: "en" --- # Requestor Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Requestor ## What is Requestor? Requestor: The Ultimate Helpdesk Solution Requestor is trusted by companies across industries like e-commerce, telecommunications, logistics, manufacturing, and more. It helps businesses efficiently organize and automate requests, whether for customer communication or internal collaboration. With instant deployment in the cloud, you can start using Requestor today. For larger customers, we also offer an on-premises solution tailored to specific needs. Requestor consolidates communication from various channels (Email, Chat, SMS, Internal Portal, WhatsApp, etc.) into one organized platform, making it easy to manage. Its user-friendly interface ensures you’ll get the hang of it within hours, even as a first-time user. Requestor integrates seamlessly with third-party systems, centralized user management solutions, and advanced AI tools for enhanced automation. Regular updates bring new features, ensuring your helpdesk stays ahead. Licensing is simple and transparent, offering roles lik ## What is Requestor used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Requestor?[Manage this product listing](https://www.g2.com/products/requestor/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Requestor 4.8 (8) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $30 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (8) Ease Of Use 4.5 (298) Value For Money 4.6 (8) Value For Money 4.4 (294) Customer Service 4.5 (8) Customer Service 4.5 (297) ## Requestor alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153792/Requestor/alternatives/) ## FAQs about Requestor Overview ### What company size and specific industries is Requestor built for? Requestor is designed for small, mid-size, and larger organizations that need customer service and internal ticket management. It fits support teams in any industry that handle helpdesk requests, with particular value for businesses seeking an intuitive ticketing system and AI-assisted case handling. Features and Usability ### What are the key features of Requestor? Requestor offers ticket management, workflow management, and automated routing for request handling, plus access controls, secure data storage, and single sign-on for administration. It also includes a self service portal, knowledge base management, multi-channel communication, real-time chat, alerts and escalation, reporting and analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Requestor starts at $30 per user/month for the Premium Cloud plan, which includes complete premium functionality. It has no limits on users and customers, offers a discount for annual payment, includes 10 Collaborators for free, and provides technical support and consultation. A free trial is available. Integrations ### Which third-party tools and platforms does Requestor integrate with? Requestor integrates with 8 third-party tools, including identity and access platforms Auth0 and Microsoft Entra ID, productivity storage through OneDrive, development tools like DevOps and Jira, and communications services Twilio, Twilio Flex, and WhatsApp. Getting Started and Support ### What training and onboarding options does Requestor offer? Requestor provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover shared training topics, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Requestor offer? Requestor provides Email/Help Desk, a Knowledge Base, and Chat for customer support. Without reviewer feedback on support experiences, no claims can be made about response speed, helpfulness, or common issues. These channels give users direct contact, self-service guidance, and real-time messaging options. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Requestor supports **Ticket Management** and **Real-Time Notifications**, giving support teams a clear way to track requests and respond quickly as updates happen. However, it does not include **Support Ticket Management**. Instead, it offers other features that reviewers also rate highly, such as **Service Level Agreement (SLA) Management** (**40%**) and **Call Center Management** (**39%**), helping businesses stay on top of response commitments and manage customer conversations more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Requestor 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Email Templates: Pre-made examples and templates for emails - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (8) 4.5 Based on 8 reviews ## Pricing Value for money 4.6 (8) Free Trial [View pricing plan details](https://www.capterra.com/p/153792/Requestor/pricing/) Premium Cloud $30.00 Per User,Per Month It includes: - No limits on users and customers. - Discount for annual payment. - Complete premium functionality. - 10 x Collaborator for free. - Technical support and consultation. Value for money 4.6 (8) 4.6 Based on 8 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Auth0](https://www.capterra.com/p/154900/Auth0/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/)[ DevOps](https://www.capterra.com/p/202760/DevOps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (8) 4.5 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(6) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Automotive division director - incadea Computer Software ### "Helpdesk for everyone" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 October 6, 2019 I like it due to easy managemet work and check helpdesk performance due to connection to Sql reporting services. Pros I implemented it for several companies as one system. Helpdesk works well and own customization works well. Cons Support was sometime very slow and not provide excellent feedback. Waiting for fixing or new version takes long time. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Reasons for choosing Requestor It was local supplier Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2019 Thank you for your feedback. We will use your feedback for future improvement. LP Lubo? P. Head of MFG delivery Computer Software ### "Overal very good experience, intuitive product and quick implementation." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2017 Pros Easy user administration, almost everything you need is possible to configure in administration module Often updated (if you have prepaid maintenance) - lot of new useful functionality Good and quick techical support from developer Cons I didn´t find anything significant negative In user administration is missing merging users/companies, after migration we have lots of semiduplicities (like CAD\_Studio vs CADStudio with subordinate users ) and is sometimes dificult to merge this records. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Ji?i T. Head of Department of IT Management Government Administration ### "Good experience with the Requestor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 16, 2016 We use Requestor almost half a year. Every day we have about 10-15 requests. Requestor we installed ourselves, it's very easy. It took us about 1 hour. The basic setting is also very simple. Pros We like the clear and simple graphical interface. IT staff enough for a short training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Miroslav F. IT Information Technology and Services ### "Suits our needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 10, 2016 We are satisfied. Requestor use for daily operating requirements in our company. We are in touch with the manufacturer, and collaborate on improving. Pros Simple, customizable, support Cons Some adjustment is needed to automate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Marcel B. IT spec Food & Beverages ### "Requestor, smart&easy way for small helpdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2016 Requestor, smart&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for BFU, helpfull for IT process managing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TF Toma? F. IT project manager Retail ### "Nice and great app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2016 I have good experiences with the "Requestor" application, as well as with the company. Almost everything was possible in the current version of application and if I have found something what wasn't, the development team was able to implement it in the few days in to the next version. Pros Is very good (not only) service desk application. Easy interface with many customization possibilities Cons It still needs human operators :-) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Martin K. IT Operation Manager ### "Excellent customized helpdesk system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2016 Unique helpdesk system for clear recording and reporting workflow, very well editable , fully integrated into the Microsoft environment. Suitable for medium and large companies. Pros Very fast and helpfull support from the vendor . Excellent price performance ratio. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Martin O. Information Technology and Services ### "Nice to have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 4, 2016 We are IT company which use Requestor for supporting of our products. It is the useful tool and our customers like it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.