# Requestor Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Requestor Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/153792/Requestor/reviews --- # Requestor Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Requestor ## What is Requestor? Requestor: The Ultimate Helpdesk Solution Requestor is trusted by companies across industries like e-commerce, telecommunications, logistics, manufacturing, and more. It helps businesses efficiently organize and automate requests, whether for customer communication or internal collaboration. With instant deployment in the cloud, you can start using Requestor today. For larger customers, we also offer an on-premises solution tailored to specific needs. Requestor consolidates communication from various channels (Email, Chat, SMS, Internal Portal, WhatsApp, etc.) into one organized platform, making it easy to manage. Its user-friendly interface ensures you’ll get the hang of it within hours, even as a first-time user. Requestor integrates seamlessly with third-party systems, centralized user management solutions, and advanced AI tools for enhanced automation. Regular updates bring new features, ensuring your helpdesk stays ahead. Licensing is simple and transparent, offering roles lik ## What is Requestor used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Requestor?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.requestor.com/&name=Requestor) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Requestor 4.8 (8) VS. [4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $30 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (8) Ease Of Use 4.2 (748) Value For Money 4.6 (8) Value For Money 4.3 (529) Customer Service 4.5 (8) Customer Service 4.3 (539) ## Requestor alternatives [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (513)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (691)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153792/Requestor/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Requestor 29 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Provides a channel for team members to share media files, communicate, and work together A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Import and export data to and from software applications Pre-made examples and templates for emails Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (8) 4.5 Based on 8 reviews ## Pricing Value for money 4.6 (8) Free Trial [View pricing plan details](https://www.capterra.com/p/153792/Requestor/pricing/) Premium Cloud $30.00 Per User,Per Month It includes: - No limits on users and customers. - Discount for annual payment. - Complete premium functionality. - 10 x Collaborator for free. - Technical support and consultation. Value for money 4.6 (8) 4.6 Based on 8 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Auth0](https://www.capterra.com/p/154900/Auth0/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/)[ DevOps](https://www.capterra.com/p/202760/DevOps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (8) 4.5 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(6) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Automotive division director - incadea Computer Software ### "Helpdesk for everyone" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 October 6, 2019 I like it due to easy managemet work and check helpdesk performance due to connection to Sql reporting services. Pros I implemented it for several companies as one system. Helpdesk works well and own customization works well. Cons Support was sometime very slow and not provide excellent feedback. Waiting for fixing or new version takes long time. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Reasons for choosing Requestor It was local supplier Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2019 Thank you for your feedback. We will use your feedback for future improvement. LP Lubo? P. Head of MFG delivery Computer Software ### "Overal very good experience, intuitive product and quick implementation." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2017 Pros Easy user administration, almost everything you need is possible to configure in administration module Often updated (if you have prepaid maintenance) - lot of new useful functionality Good and quick techical support from developer Cons I didn´t find anything significant negative In user administration is missing merging users/companies, after migration we have lots of semiduplicities (like CAD\_Studio vs CADStudio with subordinate users ) and is sometimes dificult to merge this records. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. J¿ Ji?i ?. Head of Department of IT Management Government Administration ### "Good experience with the Requestor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 16, 2016 We use Requestor almost half a year. Every day we have about 10-15 requests. Requestor we installed ourselves, it's very easy. It took us about 1 hour. The basic setting is also very simple. Pros We like the clear and simple graphical interface. IT staff enough for a short training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Miroslav F. IT Information Technology and Services ### "Suits our needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 10, 2016 We are satisfied. Requestor use for daily operating requirements in our company. We are in touch with the manufacturer, and collaborate on improving. Pros Simple, customizable, support Cons Some adjustment is needed to automate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Marcel B. IT spec Food & Beverages ### "Requestor, smart&easy way for small helpdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2016 Requestor, smart&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for BFU, helpfull for IT process managing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TF Toma? F. IT project manager Retail ### "Nice and great app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2016 I have good experiences with the "Requestor" application, as well as with the company. Almost everything was possible in the current version of application and if I have found something what wasn't, the development team was able to implement it in the few days in to the next version. Pros Is very good (not only) service desk application. Easy interface with many customization possibilities Cons It still needs human operators :-) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Martin K. IT Operation Manager ### "Excellent customized helpdesk system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2016 Unique helpdesk system for clear recording and reporting workflow, very well editable , fully integrated into the Microsoft environment. Suitable for medium and large companies. Pros Very fast and helpfull support from the vendor . Excellent price performance ratio. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Martin O. Information Technology and Services ### "Nice to have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 4, 2016 We are IT company which use Requestor for supporting of our products. It is the useful tool and our customers like it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)