--- title: "Fusion Operations Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fusion Operations Software - reviews, pricing plans, popular comparisons to other Inventory Management products and more." source_url: "https://www.capterra.com/p/153796/Fusion-Operations/" page_type: "product" language: "en" --- # Fusion Operations Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fusion Operations ## What is Fusion Operations? Fusion Operations by Autodesk is a Manufacturing Execution System for all levels of production, giving you the solution you need for keeping on top of production. Gain insights to predict machine downtime, track production progress, identify bottlenecks and eliminate waste through a fully digital and automated operations tool. Track orders and shipping, schedule and manage your production, all with real-time production visibility from any device. ## What is Fusion Operations used for? [Inventory Management](https://www.capterra.com/inventory-management-software/)[Manufacturing](https://www.capterra.com/manufacturing-software/)[Production Scheduling](https://www.capterra.com/production-scheduling-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 86 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $2000 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Apparel Management / 2026 - Barcoding / 2026 - Bill of Materials / 2026 - Capacity Planning / 2026 - Food Manufacturing / 2026 - Inventory Control / 2026 - Inventory Management / 2026 - Manufacturing / 2026 - Manufacturing Execution / 2026 - Manufacturing Inventory Management / 2026 - Metal Fabrication / 2026 - MRP / 2026 - OEE / 2026 - Order Management / 2026 - Product Management / 2026 - Production Scheduling / 2026 - Scrum / 2026 - SPC / 2026 - Warehouse Management / 2026 Our "Best of" badge program showcases products with the highest ratings... - Bill of Materials / 2026 - Capacity Planning / 2026 - Food Manufacturing / 2026 - Inventory Control / 2026 - Inventory Management / 2026 - Job Shop / 2026 - Manufacturing / 2026 - Manufacturing Execution / 2026 - Manufacturing Inventory Management / 2026 - MRP / 2026 - OEE / 2026 - Order Management / 2026 - Product Management / 2026 - Production Scheduling / 2026 - Scrum / 2026 - SPC / 2026 - Warehouse Management / 2026 Do you work for Fusion Operations?[Manage this product listing](https://www.g2.com/products/fusion-operations/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fusion Operations 4.7 (86) VS. [4.5 (170)](https://www.capterra.com/p/134177/MRPEasy/reviews/) Starting Price $2000 Per User, Per Year Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (86) Ease Of Use 4.4 (170) Value For Money 4.7 (72) Value For Money 4.5 (155) Customer Service 5.0 (83) Customer Service 4.5 (160) ## Fusion Operations alternatives [4.2 (1,131)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars Highest Rated [4.6 (245)](https://www.capterra.com/p/144117/Craftybase/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (187)](https://www.capterra.com/p/148011/MasterControl/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153796/Fusion-Operations/alternatives/) ## FAQs about Fusion Operations Overview ### What problems does Fusion Operations solve? Fusion Operations solves disconnected shop-floor tracking, paper-based production reporting, and poor visibility into worker, machine, and order performance. It gives operators, supervisors, operations managers, and manufacturing leaders real-time production data, traceability, faster reporting, and easier workflow adoption, while reducing setup friction through responsive support and flexible process configuration. Answer based on 64 reviews Overview ### Which roles and teams benefit most from Fusion Operations? Fusion Operations is most used by production managers, operations leaders, and plant teams that need to schedule jobs, track inventory, and monitor shop-floor performance. Executives and directors use it for visibility into costs, output, and compliance, while administrative and analyst roles support reporting, coordination, and process efficiency. Answer based on 86 reviews Overview ### What company size and industries is Fusion Operations built for? Fusion Operations is built for small manufacturers and fabricators, with 74% of reviewers from small businesses and Mechanical or Industrial Engineering leading at 18%. It also serves midsize companies at 21% and enterprises at 5%, with notable use in Construction at 13% and Luxury Goods & Jewelry at 7%. Answer based on 86 reviews Features and Usability ### What are the key features of Fusion Operations? Fusion Operations includes core MES features like real-time production tracking, shop floor data collection, dashboards, and reporting/export tools. Differentiator features include traceability with lot tracking, inventory management, barcode scanning, and mobile access. Reviewers also highlight alerts/notifications, production order visibility, and cost tracking across workers, machines, and materials. Answer based on 57 reviews Pricing ### How much does it cost and what fees or limitations are included? Fusion Operations starts at $2,000 per user/year for the Basic plan, and a free trial is available. Reviewers describe it as cost-effective with low maintenance and no surprises on price and features, though some note complexity, resource requirements, and gaps around full accounting and cost reporting. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Fusion Operations integrate with? Fusion Operations integrates with Autodesk Fusion and Autodesk Vault for product design and data management, QuickBooks Online Advanced for accounting, Shopify for ecommerce, and Zapier for app connections. These integrations cover core workflows across engineering, finance, online sales, and broader third-party platform connectivity. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Fusion Operations offer? Fusion Operations provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and steps at any time. Answer based on 4 reviews Getting Started and Support ### What customer support options does Fusion Operations offer, and how do users rate the experience? Fusion Operations offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, available, and helpful during setup and ongoing use, with chat often resolving questions within minutes. Some mention longer-than-expected implementation timelines or occasional limits on requested product changes. Answer based on 57 reviews Data collection and analysis ### How well does Fusion Operations handle data collection and analysis? Fusion Operations gives manufacturing teams fast access to real-time production data, reporting, and shop floor visibility. Many users find data capture, filtering, Excel import and export, and dashboards easy to work with, though setup quality, staff training, and understanding system data relationships can affect reporting accuracy and long-term analysis. Answer based on 19 reviews ## Features AI summary Based on 7,702 Inventory Management reviews Capterra data shows that buyers of inventory management software rank the following features as their top priorities: - **Inventory Control** (**52%** of reviewers rated this feature as critical) - **Inventory Tracking** (**56%**) - **Billing & Invoicing** (**47%**) Fusion Operations supports all three features that reviewers rate most highly: **Inventory Control**, **Inventory Tracking**, and **Billing & Invoicing**. Together, these capabilities help businesses maintain accurate stock levels, monitor item movement across operations, and manage customer billing more efficiently, allowing teams to improve inventory accuracy, reduce manual work, and keep order and payment processes on track. Inventory Control 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Monitor product stock levels Inventory Tracking 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Order Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Purchase Order Management 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Product Identification 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Ability to link barcodes or serial numbers with specific items for identification Inventory Management 4.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Fusion Operations 162 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Benchmarking: Compare key metrics for the business against prominent players in the industry - Bill of Materials: Access to a library of manufacturing parts, models, and specs - Bills of Material: Material list of manufacturing parts and associated costs - BOM Creation: Create bills of materials - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Capacity Planning: Determine and plan production capacity based on changing demands - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Cost Analysis: Analyze and calculate business costs - Cost Estimating: Forecast the cost and resources required to complete a project - Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Catalog: An organized inventory of all data assets - Data Entry: The process of entering information or updating records in a computer system or database - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Downtime Tracking: Track unplanned equipment or network failures - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Expiration Date Management: Monitor expiration dates for inventory items - File Management: Create, save, and store files - Food Costing: Calculate the cost of each item in a recipe - Food Traceability: Follows the movement of a food product and its ingredients through all steps in the supply chain - For Manufacturers: Intended to be used by manufacturers - For Metal Fabrication: Software for metal fabrication - For Small Businesses: Designed for small businesses - Gantt Chart: Create appealing visualizations to illustrate and coordinate project benchmarks and dependencies - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Historical Database: Archive of job costs for similar projects - Historical Reporting: Information, data and reports that are being tracked over time - Historical Trend Analysis: Review data from past periods to reveal recurring tendencies - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Kitting: Group and package individual but related items as one package set - KPI Monitoring: Tracking the status of previously identified performance measurements - Label Printing: Process of printing custom labels through various methods. - Labor Management: Manage the attendance, schedule, and payroll of the labor workforce - Lot Tracking: Track product batches using identification labels or lots - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Manufacturing Planning: Supports the effective planning of manufacturing production based on materials, labor, and machinery. - Material Requirements Planning: Material requirements planning software manages the scheduling and inventory control for manufacturers. - Materials Management: Process of planning, procuring and controlling material flows along with supplier evaluation and shipping - MES: Manufacturing execution systems focus on quality control in the production process. - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-level BOM: Also known as indented BOM, a hierarchical representation of components, assemblies, and subassemblies needed to manufacture a product - Multi-Location: Manage and support multiple locations - Multiple Projects: Ability to handle several projects simultaneously - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Packaging: License bundling - Parts Management: Track parts inventory levels and manage re-stocking - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Price and Cost Calculations: Calculate rule-based prices for a product/service - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Process Control: Monitor and manage manufacturing and production processes. - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Production Management: Manage the end-to-end production process for manufacturing operations - Production Scheduling: Plan and schedule the use of production resources - Production Tracking: Track the production of materials and items over certain periods or seasons - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Tracking: Monitor the progress of projects from start to finish - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Control: Ensure that quality requirements and standards are met across production processes - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Quotes/Estimates: Generate quotes or estimates for customers - Raw Material Tracking: Track the availability of raw materials in the production lifecycle - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receiving: Manage all receiving processes within a warehouse - Receiving Labels: Labels used to alert warehouses of any pertinent information before workers scan or unpack the product - Recipe Management: Store recipes, enable recipe modification, and generate data required for production records - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Root Cause Analysis: Identify and analyse the reasons behind accidents - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Serial Number Tracking: Track and assign specific serial numbers to products - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shop Floor Management: Manage and control operations that take place on the shop floor or factory floor - Single-level BOM: Create, manage, and share one level of an assembly with the entire product team - SKU/UPC Codes: Internal and external product tracking codes - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Traceability: Track and document the history, application, or location of an item or activity - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utilization Reporting: Track the frequency of asset usage - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Warehouse Management: Manage and track operations and inventory within warehouses - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (86) 4.5 Based on 86 reviews ## Pricing Value for money 4.7 (72) Free Trial Basic $2,000 Per User,Per Year Value for money 4.7 (72) 4.7 Based on 72 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Autodesk Fusion](https://www.capterra.com/p/178416/Fusion-360/)[ Autodesk Vault](https://www.capterra.com/p/233461/Autodesk-Vault/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (83) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (83) 5.0 Based on 83 reviews ## User reviews Overall rating 4.7 Based on 86 reviews Filter by rating 5(62) 4(24) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Lakshmi A. Director in HR and Operations Information Technology and Services ### "Easy-to-Use Tool for Managing Daily Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 7, 2026 Overall, my experience with Fusion Operations has been good. It is easy to use, helps keep information organized, and makes it easier to track daily operations and work progress. Pros I liked that Fusion Operations is easy to use and helps keep work and production information organized in one place. It makes it easy to track tasks, monitor progress, and manage day-to-day operations. Cons Some features can take time to learn, especially for new users. The setup and customization could also be a little easier and more straightforward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nino Z. \- Internet ### "Tolle Software, sehr zu empfehlen!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2026 Insgesammt bin ich sehr zufrieden mit der Software. Wir benutzen sie jetzt seit ein paar Monaten und sie hat uns wirklich geholfen unsere Abläufe besser zu organisieren. Ich würde sie jedem Empfelen der seine Processe digitalisieren möchte. Absolute Kaufempfehlung von mir! Pros Die Anwednung ist echt super, man kann alles sehr schnell und einfach einrichten. Die Oberfläche ist übersichtlich und man findet sich schnell zurecht. Besonders toll finde ich das man Prozesse gut nachverfogen kann und alles auf einem Blick hat. Cons Manchmal lädtt die Seite etwas langsam, und am Anfang ist die Einrichttung ein bisschen kompliziert. Aber wenn man sich mal reingefunden hat, is es eigentlich kein Problem mehr. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Eric T. Co-Founder Oil & Energy ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2025 The product is really good the customer service is outstanding! Pros It is easy to use. The customer service is great. Anytime we have a question or need the software to do something else, they are great to work with. Cons There are still some things that would be nice to be able to drill down on more. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Needed more features. Fusion had the features we needed Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reasons for choosing Fusion Operations Our group decided Fusion had the most features of what we needed Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MS Matt S. Founder Machinery ### "Fusion Ops is a Game Changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2025 SUPER HAPPY! Sales and support staff are amazing and eager to assist. Never have I seen a software system with such quick and responsive support. Pros Super fast implementation! Ease of use. Easily customizable. Cons Coming from a more in depth system we don't have the "depth" of system but the trade off is a much less cumbersome day to day experience. Switched from [M1 ERP](https://www.capterra.com/p/228330/M1/) [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Cost and poor customer service on the part of ECI. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reasons for choosing Fusion Operations We use Autodesk Fusion (CAD/CAM) already and decided to try Fusion Ops based on our satisfaction with AF. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Craig B. Production Analyst Mechanical or Industrial Engineering ### "Fusion Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2024 Overall I am extremely happy with Fusion. My only gripe would be the Autodesk roadmap does not give us as much freedom as when it was Prodsmart with updating our improvements that we have tried to update. Pros My experience with Fusion both in the back office and shop floor users is very easy to use, operators can move between all screens within Fusion with no fuss. Big displays especially when welding operators are using tablets to use Fusion Cons From the back office the reporting side is probably my least favourite, I am always deleting unwanted words/figures that are not needed for excel exporting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. James P. Quality Manager Construction ### "Fusion Ops" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2024 My overall experience with Fusion operations has been a very positive one, i cant describe enough how well the fusion team have helped us through the years! i have enjoyed working with \[sensitive content hidden\] and meeting with him on a fortnightly basis to discuss any issues, improvements and suggestions we have. Pros while working with Fusion operations i have found the following to be super easy to use and user friendly. The software is a nice and easy software to use all allows all the shop floor to easily log on, insert production, downtime etc. this has also allowed us to incorporate quality check sheets into the products to get full traceability of quality checks all contained on the production order. Cons I would say the thing i have liked the least was the lack of communication with updates and often caused us problems in production where it would change something with the process. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 19, 2024 Thank you James for providing feedback on Fusion Operations, we are happy to see it is matching your expectations and helping you with your everyday tasks. Regarding the communication of updates, we have been reinforcing our internal processes to ensure that any changes which may have an impact are communicated in advance, either by our Support team or through your dedicated Customer Success Manager. We have also recently rolled out a "Release Notes" page, where all changes, new features and improvements to our product are listed and explained. We hope these actions help improve communication in the future. MD Michael D. GM Oil & Energy ### "Solid Software with Great Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2024 I have been very impressed by the software and the support team overall. We were able to digitize all our manual processes to streamline production overall. They all go above and beyond to help resolve issues or concerns I have. Pros Initial integration ease, simplicity of the software, and customer service is world class! Cons I don't have any cons about the software at this time. Switched from [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Lack of support and too complex to integrate overall. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NH Nick H. Inventory Control Manager Building Materials ### "Unmatched in their dedication to their customer's success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2024 Overall, my 3.5 yrs experience with Fusion Operations has been great and I am glad I made the choice when I did. Their customer success team is dedicated to solving your unique needs. Pros I love how easy it is to filter and find historical inventory and production data. If you are familiar with filtering tables in excel you will enjoy working in this system. I also really appreciate how easy it is to import and export from excel. The inclusion of production floor worker input is very nice to see in a product at this price point. Cons The only thing needed to perfect this product is either a direct addition of full accounting features (it already has great costing and valuation features) or a sister accounting software that was built around perfect integration with the production/inventory side. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reasons for choosing Fusion Operations It has production floor worker input. Easier to use. Better Customer Success support...and I mean MUCH better. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LA Luis A. Process Manager Machinery ### "Fusion Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2024 Overall a good experience, it’s the combination of simplicity, efficiency, and the ability to make data-driven decisions quickly that stands out to me. It’s not just software—it feels like a comprehensive operations partner. Pros What I like most about Fusion Operations is its real-time production tracking and the level of visibility it provides across the entire manufacturing process. The platform’s dashboards are incredibly intuitive, allowing you to monitor everything—orders, workers, machines, materials, and even costs—in one place. Cons While the platform is feature-rich, some advanced analytics or integrations with niche third-party tools might not be as seamless or readily available. However, to be fair, those requirements are very specific to our business needs and might not apply to most users. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JW Josh W. Plant Manager Automotive ### "Honest Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 1, 2024 My customer service rep ( \[sensitive content hidden\]) is top notch. he listens to everything that I need and tries to get me where I need to be. At times though we cannot get what we need just because the engineering department is not looking to make those specific changes even though the request \[sensitive content hidden\] is making would benefit all of Fusions customers. Pros Inventory utilization is easy to use when entering, but this process can still be improved. it is very easy to enter inventory on the wrong press. The system should be able to scan the product number on the label as a verification to make sure inventory is put in correct product code. This needs to be dummy proof to make it give me 100% confidence in what is scanned into system. Cons labels. you have to make production orders just to print labels even when product is in inventory. this makes to where I have to go in and manually remove the production orders so production does not try to either make the product or use the wrong production order when a new order is created. Also, Fusion is advertised as a manufacturing software, however on all the work instruction demos it has examples of all bakery's making cakes. I would recommend changing to manufacturing so people can see how the system would best suit their needs. Reasons for choosing Fusion Operations pricing was much better than what it is now. Once it was purchased by autocad the price went up 50%. If the price was this when we looked at the system we probably would not have purchased it due to the cost. Now we have too much invested to move to another product. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 21, 2024 Thank you for your honest feedback. We are pleased to hear that our Customer Service team is meeting your expectations. While all customer feedback is collected, reviewed, and taken into consideration as we grow the capabilities of Fusion Operations, we prioritize the improvements that bring the most benefit to our customers overall. We value your continued input as it helps us to grow and build the best solutions to meet your business needs. Regarding your suggestion on moving inventory with the use of a label, this is indeed possible with Fusion Operations. Your Customer Success Manager will discuss this further with you in your next meeting. In our Help Center, we often use simple examples to illustrate the logic being used in Fusion Operations, so that our customers can adapt it to a diverse range of industries with varying production environments. However, you make a great point - we will review your feedback with our team and consider changing our approach in the future. Thanks [View all Reviews](https://www.capterra.com/p/153796/Fusion-Operations/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MRPeasy vs Fusion Operations](https://www.capterra.com/compare/134177-153796/MRPEasy-vs-Fusion-Operations) [ProShop ERP vs Fusion Operations](https://www.capterra.com/compare/153796-155436/Fusion-Operations-vs-ProShop)