# Fusion Operations Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Fusion Operations Software - reviews, pricing plans, popular comparisons to other Inventory Management products and more. Source: https://www.capterra.com/p/153796/Fusion-Operations --- # Fusion Operations Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fusion Operations ## What is Fusion Operations? Fusion Operations by Autodesk is a Manufacturing Execution System for all levels of production, giving you the solution you need for keeping on top of production. Gain insights to predict machine downtime, track production progress, identify bottlenecks and eliminate waste through a fully digital and automated operations tool. Track orders and shipping, schedule and manage your production, all with real-time production visibility from any device. ## What is Fusion Operations used for? [Inventory Management](https://www.capterra.com/inventory-management-software/)[Manufacturing](https://www.capterra.com/manufacturing-software/)[Production Scheduling](https://www.capterra.com/production-scheduling-software/) Recognitions Best ease of use Overall rating Based on 85 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $2000 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Apparel Management / 2026 - Barcoding / 2026 - Bill of Materials / 2026 - Capacity Planning / 2026 - Food Manufacturing / 2026 - Inventory Control / 2026 - Inventory Management / 2026 - Manufacturing / 2026 - Manufacturing Execution / 2026 - Manufacturing Inventory Management / 2026 - Metal Fabrication / 2026 - MRP / 2026 - OEE / 2026 - Order Management / 2026 - Product Management / 2026 - Production Scheduling / 2026 - Scrum / 2026 - SPC / 2026 - Warehouse Management / 2026 Our "Best of" badge program showcases products with the highest ratings... - Bill of Materials / 2026 - Capacity Planning / 2026 - Food Manufacturing / 2026 - Inventory Control / 2026 - Inventory Management / 2026 - Job Shop / 2026 - Manufacturing / 2026 - Manufacturing Execution / 2026 - Manufacturing Inventory Management / 2026 - MRP / 2026 - OEE / 2026 - Order Management / 2026 - Product Management / 2026 - Production Scheduling / 2026 - Scrum / 2026 - SPC / 2026 - Warehouse Management / 2026 ## Fusion Operations alternatives [4.2 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (113)](https://www.capterra.com/p/155436/ProShop/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153796/Fusion-Operations/alternatives/) ## FAQs about Fusion Operations Overview ### What problems does Fusion Operations solve? Fusion Operations helps teams eliminate paper-based production tracking, slow reporting, and poor visibility into shop-floor performance. It gives operators, supervisors, planners, and operations managers real-time data on orders, downtime, quality, traceability, productivity, and inventory, making daily scheduling, faster troubleshooting, and process standardization much easier across manufacturing environments. Answer based on 63 reviews Overview ### Which roles and teams benefit most from Fusion Operations? Fusion Operations is most used by production managers, operations leaders, and plant supervisors who need to schedule manufacturing, track shop-floor activity, and improve output visibility. Executives and business directors use it to monitor performance and costs, while administrative staff, analysts, and engineers support reporting, process control, and cross-team coordination. Answer based on 85 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Fusion Operations built for? Fusion Operations is designed for manufacturers and fabricators, with 74% of reviewers from small businesses and Mechanical or Industrial Engineering the top industry at 18%. It also serves midsize businesses at 21% and enterprise companies at 5%, with additional use in Construction at 13% and Luxury Goods & Jewelry at 7%. Answer based on 85 reviews Features and Usability ### What are the key features of Fusion Operations? Fusion Operations includes core manufacturing features like real-time production tracking, shop floor data collection, dashboards, and reporting/export tools. Differentiating capabilities include traceability, downtime and productivity monitoring, email alerts, and mobile access. Reviewers also highlight inventory visibility, cost tracking, and customizable workflows for adapting the system to specific manufacturing processes. Answer based on 57 reviews Pricing ### How much does it cost and what fees or limitations are included? Fusion Operations starts at $2,000 per user per year for the Basic plan, and a free trial is available. Reviewers say the price feels fair for real-time tracking, Excel import/export, and support, though some note missing full accounting features and that cost reports and planning tools still need improvement. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Fusion Operations integrate with? Fusion Operations integrates with Autodesk Fusion and Autodesk Vault for product design and data management, QuickBooks Online Advanced for accounting, Shopify for ecommerce, and Zapier for broader app connectivity. These integrations cover core workflows across engineering, inventory, finance, and order management. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Fusion Operations offer? Fusion Operations provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, videos offer visual walkthroughs, and documentation gives written reference material for reviewing setup steps and product features. Answer based on 4 reviews Getting Started and Support ### What customer support options does Fusion Operations offer, and how do users rate the experience? Fusion Operations offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, helpful, and hands-on during setup and ongoing use, with chat often resolving issues within minutes. Some mention occasional delays during implementation or requests for product changes. Answer based on 57 reviews Data collection and analysis ### How well does Fusion Operations handle production data analysis? Fusion Operations gives manufacturers fast access to real-time production data, reporting, and shop-floor visibility. Many operations teams find it easy to collect, filter, import, and export data for analysis, especially with Excel-style workflows. Some users note that results depend on clean input data and that data relationships can take time to fully understand. Answer based on 19 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 4.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Purchase Order Management 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Real-Time Data 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Receive data and information in real time Status Tracking 4.7 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Data Import/Export 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Import and export data to and from software applications Search/Filter 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Fusion Operations 162 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle The ability to identify a barcode on or within an image or packaging Print and scan barcode or labels Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Software's ability to perform similar action on multiple similar files simultaneously Compare key metrics for the business against prominent players in the industry Access to a library of manufacturing parts, models, and specs Material list of manufacturing parts and associated costs Create bills of materials Track actual spending to ensure it's in line with the planned budget Monitor service demand and performance to plan for adequate resources that meet business needs Determine and plan production capacity based on changing demands Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Track the status of assets and whether they're checked in or out Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Analyze and calculate business costs Forecast the cost and resources required to complete a project Manage budgets, track and optimize spending and align capacity to workload demand Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions Alter the layout and content of dashboards Customize data fields to support various needs and use cases Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Import, collect, and capture data from multiple sources An organized inventory of all data assets The process of entering information or updating records in a computer system or database Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Store, manage, and track all electronic documents in a centralized location Track unplanned equipment or network failures Assemble applications and processes by dragging over and arranging pre-built components Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Monitor expiration dates for inventory items Create, save, and store files Calculate the cost of each item in a recipe Follows the movement of a food product and its ingredients through all steps in the supply chain Intended to be used by manufacturers Software for metal fabrication Designed for small businesses Create appealing visualizations to illustrate and coordinate project benchmarks and dependencies Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Archive of job costs for similar projects Information, data and reports that are being tracked over time Review data from past periods to reveal recurring tendencies Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Track and visualize the status of an ongoing job and the time spent on tasks or projects Group and package individual but related items as one package set Tracking the status of previously identified performance measurements Process of printing custom labels through various methods. Manage the attendance, schedule, and payroll of the labor workforce Track product batches using identification labels or lots Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations Supports the effective planning of manufacturing production based on materials, labor, and machinery. Material requirements planning software manages the scheduling and inventory control for manufacturers. Process of planning, procuring and controlling material flows along with supplier evaluation and shipping Manufacturing execution systems focus on quality control in the production process. Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Also known as indented BOM, a hierarchical representation of components, assemblies, and subassemblies needed to manufacture a product Manage and support multiple locations Ability to handle several projects simultaneously Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process License bundling Track parts inventory levels and manage re-stocking Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Calculate rule-based prices for a product/service Tool used to determine accurate pricing and product eligibility for borrowers Monitor and manage manufacturing and production processes. Customize the specifications of a finished product to meet the particular needs of a customer Capture, organize and track product-specific data and information in a centralized location Ability to link barcodes or serial numbers with specific items for identification Manage the end-to-end production process for manufacturing operations Plan and schedule the use of production resources Track the production of materials and items over certain periods or seasons Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Identifying critical tasks that make up a project and assigning start and end dates for each Monitor the progress of projects from start to finish Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Ensure that quality requirements and standards are met across production processes Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Generate quotes or estimates for customers Track the availability of raw materials in the production lifecycle Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Manage all receiving processes within a warehouse Labels used to alert warehouses of any pertinent information before workers scan or unpack the product Store recipes, enable recipe modification, and generate data required for production records Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Enables creation, management, and tracking of product requirements & features during product production/development Process of planning, scheduling and executing the optimal and effective use of human capital across projects Identify and analyse the reasons behind accidents Identify and assess hazards to ensure the well-being of employees, assets, and the environment Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) An order generated by a seller to a customer, containing details about products or services Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track and assign specific serial numbers to products Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Manage and control operations that take place on the shop floor or factory floor Create, manage, and share one level of an assembly with the entire product team Internal and external product tracking codes Track the status over time for a request, process, asset, or transaction Manage the buying, selling, and holding of stocks Manage all supplier data and operations Manage the planning and execution of supply chain activities Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Track and document the history, application, or location of an item or activity Review data from past periods to reveal recurring tendencies and predict future performance Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track the frequency of asset usage Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Interact with data visualization elements, such as charts and graphs, to drill down into data Manage and track operations and inventory within warehouses Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (85) 4.5 Based on 85 reviews ## Pricing Value for money 4.7 (71) Free Trial Basic $2,000 Per User,Per Year Value for money 4.7 (71) 4.7 Based on 71 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Autodesk Fusion](https://www.capterra.com/p/178416/Fusion-360/)[ Autodesk Vault](https://www.capterra.com/p/233461/Autodesk-Vault/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (82) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (82) 5.0 Based on 82 reviews ## User reviews Overall rating 4.7 Based on 85 reviews Filter by rating 5(61) 4(24) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Nino Z. \- Internet ### "Tolle Software, sehr zu empfehlen!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2026 Insgesammt bin ich sehr zufrieden mit der Software. Wir benutzen sie jetzt seit ein paar Monaten und sie hat uns wirklich geholfen unsere Abläufe besser zu organisieren. Ich würde sie jedem Empfelen der seine Processe digitalisieren möchte. Absolute Kaufempfehlung von mir! Pros Die Anwednung ist echt super, man kann alles sehr schnell und einfach einrichten. Die Oberfläche ist übersichtlich und man findet sich schnell zurecht. Besonders toll finde ich das man Prozesse gut nachverfogen kann und alles auf einem Blick hat. Cons Manchmal lädtt die Seite etwas langsam, und am Anfang ist die Einrichttung ein bisschen kompliziert. Aber wenn man sich mal reingefunden hat, is es eigentlich kein Problem mehr. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Eric T. Co-Founder Oil & Energy ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2025 The product is really good the customer service is outstanding! Pros It is easy to use. The customer service is great. Anytime we have a question or need the software to do something else, they are great to work with. Cons There are still some things that would be nice to be able to drill down on more. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Needed more features. Fusion had the features we needed Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reasons for choosing Fusion Operations Our group decided Fusion had the most features of what we needed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Matt S. Founder Machinery ### "Fusion Ops is a Game Changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2025 SUPER HAPPY! Sales and support staff are amazing and eager to assist. Never have I seen a software system with such quick and responsive support. Pros Super fast implementation! Ease of use. Easily customizable. Cons Coming from a more in depth system we don't have the "depth" of system but the trade off is a much less cumbersome day to day experience. Switched from [M1 ERP](https://www.capterra.com/p/228330/M1/) [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Cost and poor customer service on the part of ECI. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reasons for choosing Fusion Operations We use Autodesk Fusion (CAD/CAM) already and decided to try Fusion Ops based on our satisfaction with AF. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Craig B. Production Analyst Mechanical or Industrial Engineering ### "Fusion Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2024 Overall I am extremely happy with Fusion. My only gripe would be the Autodesk roadmap does not give us as much freedom as when it was Prodsmart with updating our improvements that we have tried to update. Pros My experience with Fusion both in the back office and shop floor users is very easy to use, operators can move between all screens within Fusion with no fuss. Big displays especially when welding operators are using tablets to use Fusion Cons From the back office the reporting side is probably my least favourite, I am always deleting unwanted words/figures that are not needed for excel exporting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. James P. Quality Manager Construction ### "Fusion Ops" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2024 My overall experience with Fusion operations has been a very positive one, i cant describe enough how well the fusion team have helped us through the years! i have enjoyed working with \[sensitive content hidden\] and meeting with him on a fortnightly basis to discuss any issues, improvements and suggestions we have. Pros while working with Fusion operations i have found the following to be super easy to use and user friendly. The software is a nice and easy software to use all allows all the shop floor to easily log on, insert production, downtime etc. this has also allowed us to incorporate quality check sheets into the products to get full traceability of quality checks all contained on the production order. Cons I would say the thing i have liked the least was the lack of communication with updates and often caused us problems in production where it would change something with the process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 19, 2024 Thank you James for providing feedback on Fusion Operations, we are happy to see it is matching your expectations and helping you with your everyday tasks. Regarding the communication of updates, we have been reinforcing our internal processes to ensure that any changes which may have an impact are communicated in advance, either by our Support team or through your dedicated Customer Success Manager. We have also recently rolled out a "Release Notes" page, where all changes, new features and improvements to our product are listed and explained. We hope these actions help improve communication in the future. MD Michael D. GM Oil & Energy ### "Solid Software with Great Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2024 I have been very impressed by the software and the support team overall. We were able to digitize all our manual processes to streamline production overall. They all go above and beyond to help resolve issues or concerns I have. Pros Initial integration ease, simplicity of the software, and customer service is world class! Cons I don't have any cons about the software at this time. Switched from [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Lack of support and too complex to integrate overall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NH Nick H. Inventory Control Manager Building Materials ### "Unmatched in their dedication to their customer's success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2024 Overall, my 3.5 yrs experience with Fusion Operations has been great and I am glad I made the choice when I did. Their customer success team is dedicated to solving your unique needs. Pros I love how easy it is to filter and find historical inventory and production data. If you are familiar with filtering tables in excel you will enjoy working in this system. I also really appreciate how easy it is to import and export from excel. The inclusion of production floor worker input is very nice to see in a product at this price point. Cons The only thing needed to perfect this product is either a direct addition of full accounting features (it already has great costing and valuation features) or a sister accounting software that was built around perfect integration with the production/inventory side. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reasons for choosing Fusion Operations It has production floor worker input. Easier to use. Better Customer Success support...and I mean MUCH better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Luis A. Process Manager Machinery ### "Fusion Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2024 Overall a good experience, it’s the combination of simplicity, efficiency, and the ability to make data-driven decisions quickly that stands out to me. It’s not just software—it feels like a comprehensive operations partner. Pros What I like most about Fusion Operations is its real-time production tracking and the level of visibility it provides across the entire manufacturing process. The platform’s dashboards are incredibly intuitive, allowing you to monitor everything—orders, workers, machines, materials, and even costs—in one place. Cons While the platform is feature-rich, some advanced analytics or integrations with niche third-party tools might not be as seamless or readily available. However, to be fair, those requirements are very specific to our business needs and might not apply to most users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Josh W. Plant Manager Automotive ### "Honest Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 1, 2024 My customer service rep ( \[sensitive content hidden\]) is top notch. he listens to everything that I need and tries to get me where I need to be. At times though we cannot get what we need just because the engineering department is not looking to make those specific changes even though the request \[sensitive content hidden\] is making would benefit all of Fusions customers. Pros Inventory utilization is easy to use when entering, but this process can still be improved. it is very easy to enter inventory on the wrong press. The system should be able to scan the product number on the label as a verification to make sure inventory is put in correct product code. This needs to be dummy proof to make it give me 100% confidence in what is scanned into system. Cons labels. you have to make production orders just to print labels even when product is in inventory. this makes to where I have to go in and manually remove the production orders so production does not try to either make the product or use the wrong production order when a new order is created. Also, Fusion is advertised as a manufacturing software, however on all the work instruction demos it has examples of all bakery's making cakes. I would recommend changing to manufacturing so people can see how the system would best suit their needs. Reasons for choosing Fusion Operations pricing was much better than what it is now. Once it was purchased by autocad the price went up 50%. If the price was this when we looked at the system we probably would not have purchased it due to the cost. Now we have too much invested to move to another product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2024 Thank you for your honest feedback. We are pleased to hear that our Customer Service team is meeting your expectations. While all customer feedback is collected, reviewed, and taken into consideration as we grow the capabilities of Fusion Operations, we prioritize the improvements that bring the most benefit to our customers overall. We value your continued input as it helps us to grow and build the best solutions to meet your business needs. Regarding your suggestion on moving inventory with the use of a label, this is indeed possible with Fusion Operations. Your Customer Success Manager will discuss this further with you in your next meeting. In our Help Center, we often use simple examples to illustrate the logic being used in Fusion Operations, so that our customers can adapt it to a diverse range of industries with varying production environments. However, you make a great point - we will review your feedback with our team and consider changing our approach in the future. Thanks LS Lester S. Director of Operations Maritime ### "Fusion for our Future " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2024 I think the product is great and the support/service that comes with it is even greater. Pros The low overhead and speed with which we could implement and begin capturing data about our production performance, stood out in my experience. The customer success manager we worked with, and that model for support is amazing for us. The live chat support was also amazing. Cons There are some features that did not quite align with the needs of our production operations, and we had to do some work arounds. There are still some small limitations in flexibility which we would like improved. Alternatives considered [VisualFactory](https://www.capterra.com/p/181333/VisualFactory/) [FactoryLogix](https://www.capterra.com/p/9586/Aegis-FactoryLogix-MES/) Reasons for choosing Fusion Operations Trial and Support manager made it seem like this was easy to try and low initial investment with high upside. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153796/Fusion-Operations/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MRPeasy vs Fusion Operations](https://www.capterra.com/compare/134177-153796/MRPEasy-vs-Fusion-Operations) [ProShop ERP vs Fusion Operations](https://www.capterra.com/compare/153796-155436/Fusion-Operations-vs-ProShop)