--- title: "Fusion Operations Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fusion Operations the right Inventory Management solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153796/Fusion-Operations/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Fusion Operations 4.7 (86) [View alternatives](https://www.capterra.com/p/153796/Fusion-Operations/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Fusion Operations Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews LA Luis A Process ManagerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “What I like most about Fusion Operations is its real-time production tracking and the level of visibility it provides across the entire manufacturing process.“ November 19, 2024 James P Quality ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I would say the thing i have liked the least was the lack of communication with updates and often caused us problems in production where it would change something with the process.“ December 17, 2024 LA Luis A Process ManagerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “The platform’s dashboards are incredibly intuitive, allowing you to monitor everything—orders, workers, machines, materials, and even costs—in one place.“ November 19, 2024 LA Luis A Process ManagerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “However, to be fair, those requirements are very specific to our business needs and might not apply to most users.“ November 19, 2024 LS Lester S Director of OperationsMaritime, 51 - 200 employeesUsed the software for: 1-2 years. “The low overhead and speed with which we could implement and begin capturing data about our production performance, stood out in my experience.“ October 30, 2024 NH Nick H Inventory Control ManagerBuilding Materials, 11 - 50 employeesUsed the software for: More than 2 years. “I love how easy it is to filter and find historical inventory and production data. If you are familiar with filtering tables in excel you will enjoy working in this system.“ November 22, 2024 ## Showing most helpful reviews Showing 1-25 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lakshmi A. Director in HR and Operations Information Technology and Services Used the software for: 6-12 months ### "Easy-to-Use Tool for Managing Daily Operations" August 7, 2026 5.0 Overall, my experience with Fusion Operations has been good. It is easy to use, helps keep information organized, and makes it easier to track daily operations and work progress. Pros I liked that Fusion Operations is easy to use and helps keep work and production information organized in one place. It makes it easy to track tasks, monitor progress, and manage day-to-day operations. Cons Some features can take time to learn, especially for new users. The setup and customization could also be a little easier and more straightforward. Review Source ET Eric T. Co-Founder Oil & Energy Used the software for: 1-2 years ### "Great product" February 21, 2025 5.0 The product is really good the customer service is outstanding! Pros It is easy to use. The customer service is great. Anytime we have a question or need the software to do something else, they are great to work with. Cons There are still some things that would be nice to be able to drill down on more. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Fusion Operations Our group decided Fusion had the most features of what we needed Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Needed more features. Fusion had the features we needed Review Source VR Verified Reviewer Industrial and Production Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "User review" November 12, 2018 4.0 save time with reports understanding of production problems in time knowledge of real productivity in time Pros User friendly good adaptation to different industrial realities Cons Accumulation of unnecessary information. It is hard work to have to turn of the productions and them close them. Review Source Response from Autodesk May 23, 2019 Hello! Thank you for your review! We are very glad that you are experiencing such great benefits! :) MS Matt S. Founder Machinery Used the software for: Less than 6 months ### "Fusion Ops is a Game Changer!" February 11, 2025 5.0 SUPER HAPPY! Sales and support staff are amazing and eager to assist. Never have I seen a software system with such quick and responsive support. Pros Super fast implementation! Ease of use. Easily customizable. Cons Coming from a more in depth system we don't have the "depth" of system but the trade off is a much less cumbersome day to day experience. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Fusion Operations We use Autodesk Fusion (CAD/CAM) already and decided to try Fusion Ops based on our satisfaction with AF. Switched from [M1 ERP](https://www.capterra.com/p/228330/M1/)[JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Cost and poor customer service on the part of ECI. Review Source NH Nick H. Inventory Control Manager Building Materials Used the software for: 2+ years ### "Unmatched in their dedication to their customer's success" November 22, 2024 5.0 Overall, my 3.5 yrs experience with Fusion Operations has been great and I am glad I made the choice when I did. Their customer success team is dedicated to solving your unique needs. Pros I love how easy it is to filter and find historical inventory and production data. If you are familiar with filtering tables in excel you will enjoy working in this system. I also really appreciate how easy it is to import and export from excel. The inclusion of production floor worker input is very nice to see in a product at this price point. Cons The only thing needed to perfect this product is either a direct addition of full accounting features (it already has great costing and valuation features) or a sister accounting software that was built around perfect integration with the production/inventory side. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Fusion Operations It has production floor worker input. Easier to use. Better Customer Success support...and I mean MUCH better. Review Source MD Michael D. GM Oil & Energy Used the software for: 6-12 months ### "Solid Software with Great Support " December 12, 2024 5.0 I have been very impressed by the software and the support team overall. We were able to digitize all our manual processes to streamline production overall. They all go above and beyond to help resolve issues or concerns I have. Pros Initial integration ease, simplicity of the software, and customer service is world class! Cons I don't have any cons about the software at this time. Switched from [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Lack of support and too complex to integrate overall. Review Source JW Josh W. Plant Manager Automotive Used the software for: 1-2 years ### "Honest Feedback" November 1, 2024 4.0 My customer service rep ( \[sensitive content hidden\]) is top notch. he listens to everything that I need and tries to get me where I need to be. At times though we cannot get what we need just because the engineering department is not looking to make those specific changes even though the request \[sensitive content hidden\] is making would benefit all of Fusions customers. Pros Inventory utilization is easy to use when entering, but this process can still be improved. it is very easy to enter inventory on the wrong press. The system should be able to scan the product number on the label as a verification to make sure inventory is put in correct product code. This needs to be dummy proof to make it give me 100% confidence in what is scanned into system. Cons labels. you have to make production orders just to print labels even when product is in inventory. this makes to where I have to go in and manually remove the production orders so production does not try to either make the product or use the wrong production order when a new order is created. Also, Fusion is advertised as a manufacturing software, however on all the work instruction demos it has examples of all bakery's making cakes. I would recommend changing to manufacturing so people can see how the system would best suit their needs. Reason for choosing Fusion Operations pricing was much better than what it is now. Once it was purchased by autocad the price went up 50%. If the price was this when we looked at the system we probably would not have purchased it due to the cost. Now we have too much invested to move to another product. Review Source Response from Autodesk November 21, 2024 Thank you for your honest feedback. We are pleased to hear that our Customer Service team is meeting your expectations. While all customer feedback is collected, reviewed, and taken into consideration as we grow the capabilities of Fusion Operations, we prioritize the improvements that bring the most benefit to our customers overall. We value your continued input as it helps us to grow and build the best solutions to meet your business needs. Regarding your suggestion on moving inventory with the use of a label, this is indeed possible with Fusion Operations. Your Customer Success Manager will discuss this further with you in your next meeting. In our Help Center, we often use simple examples to illustrate the logic being used in Fusion Operations, so that our customers can adapt it to a diverse range of industries with varying production environments. However, you make a great point - we will review your feedback with our team and consider changing our approach in the future. Thanks VR Verified Reviewer Manufacturing Engineer Furniture Used the software for: 1-2 years ### "ProdSmart" October 23, 2020 5.0 My overall experience has definitely been really good. The support provided not just by customer service but also the developers and the \[SENSITIVE CONTENT HIDDEN\]. Having the opportunity to have the \[SENSITIVE CONTENT HIDDEN\] fly out and met with our team to help understand our current process and the best way to implement the Prodsmart software was very helpful. The use of the software has added value to our floor and made a lot of our workflows easier and more efficient. Pros Definitely the ease of use of the system and its ability to really customize the software to work with our manufacturing and production workflow. Cons Upon initial setup, there were few bugs and issues we had faced with the software, which slowed down production or caused the production team to lose a little faith in the software. This is something that is expected with a new software. Thankfully the issues were fixed in a timely manner and we haven’t faced any bugs/issues for a while now. Alternatives considered [RFgen](https://www.capterra.com/p/127445/RFgen/) Reason for choosing Fusion Operations We choose Prodsmart for the fabrication and production tracking, while using RFGen only for warehouse management. The reason for this is the ease of customization with Prodsmart. For RFGen the cost of development to implement to our production side was too high. Review Source James P. Quality Manager Construction Used the software for: 2+ years ### "Fusion Ops" December 17, 2024 5.0 My overall experience with Fusion operations has been a very positive one, i cant describe enough how well the fusion team have helped us through the years! i have enjoyed working with \[sensitive content hidden\] and meeting with him on a fortnightly basis to discuss any issues, improvements and suggestions we have. Pros while working with Fusion operations i have found the following to be super easy to use and user friendly. The software is a nice and easy software to use all allows all the shop floor to easily log on, insert production, downtime etc. this has also allowed us to incorporate quality check sheets into the products to get full traceability of quality checks all contained on the production order. Cons I would say the thing i have liked the least was the lack of communication with updates and often caused us problems in production where it would change something with the process. Review Source Response from Autodesk December 19, 2024 Thank you James for providing feedback on Fusion Operations, we are happy to see it is matching your expectations and helping you with your everyday tasks. Regarding the communication of updates, we have been reinforcing our internal processes to ensure that any changes which may have an impact are communicated in advance, either by our Support team or through your dedicated Customer Success Manager. We have also recently rolled out a "Release Notes" page, where all changes, new features and improvements to our product are listed and explained. We hope these actions help improve communication in the future. CB Craig B. Production Analyst Mechanical or Industrial Engineering Used the software for: 2+ years ### "Fusion Operations" December 19, 2024 5.0 Overall I am extremely happy with Fusion. My only gripe would be the Autodesk roadmap does not give us as much freedom as when it was Prodsmart with updating our improvements that we have tried to update. Pros My experience with Fusion both in the back office and shop floor users is very easy to use, operators can move between all screens within Fusion with no fuss. Big displays especially when welding operators are using tablets to use Fusion Cons From the back office the reporting side is probably my least favourite, I am always deleting unwanted words/figures that are not needed for excel exporting. Review Source LA Luis A. Process Manager Machinery Used the software for: 1-2 years ### "Fusion Operations" November 19, 2024 5.0 Overall a good experience, it’s the combination of simplicity, efficiency, and the ability to make data-driven decisions quickly that stands out to me. It’s not just software—it feels like a comprehensive operations partner. Pros What I like most about Fusion Operations is its real-time production tracking and the level of visibility it provides across the entire manufacturing process. The platform’s dashboards are incredibly intuitive, allowing you to monitor everything—orders, workers, machines, materials, and even costs—in one place. Cons While the platform is feature-rich, some advanced analytics or integrations with niche third-party tools might not be as seamless or readily available. However, to be fair, those requirements are very specific to our business needs and might not apply to most users. Review Source MU Melissa U. Operations Manager Printing Used the software for: 6-12 months ### "Arizona Flexible Packaging Review" December 1, 2021 4.0 The customer service is fantastic. The team is knowledgeable, quick to respond and looks first to improve our existing processes before resorting to alternative solutions. Additionally, the development process is organized, smooth and the team is always available for support and guidance, especially when reconfiguring a process for accuracy and efficiency. A couple of our processes were improved with the implementation of the software. Pros The software is a user friendly platform that improves communication between administration and the production floor. Real-time data is collected for increased visibility of product activity, staff and machine efficiencies to assist with the decision making process. The human interface with the program also allows for more accuracy in traceability and inventory. Additionally, the Prodsmart team works to be in-tune with our processes for maximum benefit of the software in our facility. Cons No complaints. Every now and then there would be glitches on the tablet during the development process, but the Prodsmart team was quick to resolve the issue. Reason for choosing Fusion Operations Prodsmart provided the user friendly platform addressing all of our needs. The team was very personable and interactive with our team to customize the software to our needs. They take a "we" approach to the development and implementation of the program. Review Source VR Verified Reviewer Prodution Assistant Luxury Goods & Jewelry Used the software for: 6-12 months ### "Prodsmart" February 18, 2021 5.0 \- Software with a clean design, which facilitates the visualization and understanding of the data; - Given the numerous filter options, it is easy to extract data and prepare reports for analysis; - The added value of the support chat is notorious, given that the answers and problem solving by the Prodsmart team appear in a few minutes, facilitating the work of those who use this tool daily; - I believe this is a great software, and with the potential to achieve excellence. Pros \- Easy to use and easy to navigate on the menus; - Wide range of information that can be extracted from the system, with the possibility to refine the search through the various filters; - Interactive dashboards easy to understand; - Quick response time on the support chat. Cons Nothing to mention although I think that some features could be improved. Review Source Martin M. Jefe de producción Packaging and Containers Used the software for: Less than 6 months ### "Prodsmart review" November 7, 2018 5.0 I´m pleased with the process until now. All the workers are using it now with no issues so I can have a real status of what's happening in my shop floor at every moment. You can use it with really detailed and complex processes or with more simple ones, depending on the time you have to set up the platform before starting to use. Now we know the real performance of each process and each worker. Pros The stronger point is the customization and implementation. It takes only a couple days to understand the best way for your company to use it. The customization allows you to find the functionalities you need for your own manufacturing processes. Regarding the team and the philosophy of the software, you can schedule a demo which is performed according to your reality and the integration is remote with the constant support of the team. No surprises with the Price and the features you get. Cons I think that some dashboards could be improved to get to see the overall results quicker. Review Source Response from Autodesk January 11, 2019 Hello Martin, thank you for your review. The usability of our solution is one of our top priorities and we continuously work on improving it! BS Brittany S. Operations Coordinator Printing Used the software for: 6-12 months ### "Highly Recommend!" December 1, 2021 5.0 Pros Prodsmart is very user friendly while also capturing and delivering very detailed information. Super easy to navigate! The Prodsmart team provided great service- they were extremely helpful and responsive during the setup process and were quick to assist with any questions or challenges. Cons Prodsmart met all of our needs and even helped to improve some of our existing processes along the way! Review Source TM Thomas M. Production Planner/Scheduler Printing Used the software for: 2+ years ### "ValidUSA Review " December 16, 2021 5.0 Pros I think the general ease of use for our production floor employees. In the vacuum of not have an ERP, we needed something to show our production and capacities in real time, and Prodsmart has shown us it could easily be that tool. Cons Unfortunately, I do not believe our organization has fully deployed Prodsmart enough to have anything to necessarily have issues or complain about. We simply, at this point, haven’t used the application across a larger portion of our business. Review Source VR Verified Reviewer Gerente Textiles Used the software for: 1-2 years ### "Prodsmart at Fonte & Faria" November 12, 2018 5.0 We think that Prodsmart is a must-have software if you want to keep up with the digital transformation that we’re living! Pros The ease of use; The variety of functionalities; The customer service is really fast and kind! Cons While usina the App, it sometimes gets slow. Review Source Response from Autodesk May 23, 2019 Hello Jose, Thank you for considering Prodsmart a Must-Have to companies in the textile/apparel industry. CM Célia M. Tecnica Administrativa Automotive Used the software for: 2+ years ### "I like to remotely receive information in real time." November 13, 2018 5.0 Pros I like to remotely receive information in real time. It allows us to analyze the performance of employees and place them where they are the most productive. It gives us the possibility to receive real time information about stoppages, deviations, wastes, production tracking, etc. Cons Does not allow to search employees by a specfic competence. Review Source Response from Autodesk May 23, 2019 Hello Celia, Thank you for such a nice review! Real-time information can give you very powerful insights into your shop floor! We will take your suggestion into consideration! JK Joseph K. CFO Maritime Used the software for: 6-12 months ### "Prodsmart Review" August 10, 2021 5.0 Pros Phenomenal support, easy to learn and implement (relative to other options), clean design, cloud based, and highly capable. Cons I don't really dislike anything. There are a couple of minor feature tweaks that I am waiting to be implemented, but they are in the queue and are not preventing us from using the software. I really appreciate how the Prodsmart team is developing this software thoughtfully and from the ground up to work as a modern cloud based solution for manufacturers. Review Source CH Corry H. Ecommerce Sales Consumer Goods Used the software for: 1-2 years ### "Great company!" September 20, 2021 5.0 Pros They have made getting orders from multiple sites easy. Cons Nothing everything has been great. They have been able to find a solution for every issue I have had. Review Source VR Verified Reviewer Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Prodsmart review" September 17, 2020 5.0 It has been great, aiding us in better organizing our production Pros Great overall structure and continuous development, ease of deployment Cons A few UI redundancies, requires more maturity in a couple of smaller features Review Source eB esteban B. Production Supervisor Warehousing Used the software for: 2+ years ### " Production Review" February 12, 2021 5.0 Prodsmart has helped us better understand the teams overall productivity and tack daily orders. Pros The easy format to track daily production and overall productivity Cons A bit confusing at first when training but overall good Review Source JR Joaquim R. CEO Information Services Used the software for: 1-2 years ### "Joaquim The Best Software in the World " November 12, 2018 5.0 It has been a very positive experience. We managed to go paperless on our shop-floor, which makes it a great tool for a company like ours with records on paper, some of them unreliable. It's also great to be able to see in real time what's happening on the shop floor even when away. Pros What we like the most in Prodsmart is how simple it is to use and visualize the information we collect. Cons I d'ont like aspect of the software but it's not a problem for my daily work. Review Source Response from Autodesk May 23, 2019 Hello Joaquim, Thank you for such a nice review :) JS Jabulani S. System integrator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Prodsmart Review" February 19, 2021 5.0 Helps us in managing and monitoring our daily production Pros its efficiency when it comes to production monitoring. Cons Nothing missing, just need sometime to understand some features. Review Source JM João M. Engenheiro Oil & Energy Used the software for: 6-12 months ### "Excellent Service" April 30, 2021 5.0 Wonderful customer support and they are really close to you when you need a customization. Pros It's quite user friendly and complete for small business like mine, which is a small distribution company! Cons Could be a bit cheaper. You need to be connected to wifi when you use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.