# ConvertDirect Booking Engine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConvertDirect Booking Engine the right Reservations solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153813/ConvertDirect-Booking-Engine/reviews --- ConvertDirect Booking Engine 4.7 (134) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ConvertDirect Booking Engine Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zack W. Research Analyst E-Learning Used the software for: Less than 6 months ### "A healthy competition against bookings.com " April 20, 2023 5.0 Great to use with bookings.com to get a second source for rates and deals. Pros It aggravates to present comparable and competitive rates. Cons Limited support and customer service in North America. Review Source SK Sameer K. Revenue Manager Hospitality Used the software for: 2+ years ### "Excellent Tools Introduce by Staah & Always keep on upgrading the same as WatchMyRate. " March 6, 2018 5.0 Its excellent tools in term of Reviews which is very important in every sector. Pros Staah is the product which i'm using since past 4 years, Their is 0.01 second down-time. Infact many a times Staah helps its partners in term on any issues or down-time from 3rd Party side. Cons Its have been seen & observed by me that Staah does take a lot time to introduce or update the product, As his Tech Team does not want to start any new think with-out any full proof plan. But from other side its always good for us as their is not error or down time is required to update the product. Review Source Response from The Access Group March 8, 2018 Thanks for your review Sameer! We appreciate your feedback and will use it to improve our services. HE Harald E. owner Used the software for: ### "Helpfull software but can be improved" June 13, 2016 3.0 Extremly long setup time some employees have not been trained well at time of setuo, BE translation not complete and not sufficient, sometimes reservations do not arrive to PMS Review Source Response from The Access Group June 14, 2016 Thank you for your review Harald. We are naturally sorry to hear of the problems you¿ve encountered. We worked to setup your property as quickly as possible but there were unfortunately some issues with the PMS connection initially, most of which were out of our control and all we believe are now resolved. We have checked our updates to your PMS and can confirm they are immediate. We acknowledge the shortcomings of translation on our booking engine and we are working to improve this as part of our continuous improvement program. And whilst we are a New Zealand company we have support teams around the world, including India. When a support ticket is raised, we assign staff to help customers based on staff expertise, location and time zone. For any further queries, please contact support@STAAH.com and we will help in every way we can. SK Sameer K. Front Office Manager Hospitality Used the software for: 1-2 years ### "Excellent Design, Layout, Colour Change options, Banner Options & many more facilities is available." July 12, 2017 5.0 Pros Its Design, Looks, Banner Options, Flash Options, Scroller Option & many more facilities which Staah provided to sell your room on our Brand-Website which help us to increased more Revenue & guest satisfaction as well, Since we have moved our Booking engine to staah our ARR & Revenues has been increased by 7% & also being a Group of hotels its help to promote the other properties @ other locations.. As a marketing tools.. Cons The Software should provide those guest details who have reached to the booking engine enter their details & did not complete the reservation. If this details are available with Hotel then Hotel can call the guest & convert him directly. Review Source Response from The Access Group August 31, 2017 Thank you for your review Sameer! We're glad you enjoyed using STAAH Booking Engine! KSF KHANG SHEONG F. Digital Marketing Officer Hospitality Used the software for: 6-12 months ### "Overall is great and good enough" June 9, 2017 4.0 Instant online booking engine for my company hotel. Pros Easy to configure. Easy to change content. Great customer services. Nice looking UI. Mobile Friendly. Many choice of theme. Cons Promo code function limited. Server slow response time. Not that flexible to implement tracking code. Review Source Response from The Access Group June 11, 2017 Thank you Khang Sheong for your review. We will pass your feedback to the team. SV Sainath V. Director Used the software for: ### "Simple & Highly Efficient" June 24, 2016 4.0 Revnomix solutions team has been using STAAH Channel Manager installation close to 25 hotels over a period of 1 Year. With Increasing complexity around Online World, Staah Channel Manager is very simple to use & highly effective tool which helps us to deliver our work efficiently. Also Simplistic nature of system doesn't need long training hrs to be spent. The entire process from SALES SUPPORT >DEMO > INTEGRATION > AFTER SALES SUPPORT is proactively managed by team to deliver desired results of Inventory & rate distribution. Over all above features motivates our team to use STAAH regularly to drive desired results. Review Source Response from The Access Group June 29, 2016 Thank you for your feedback Sainath. STAAH connects to over 50 Property Management Systems. Please do let us know if you like us to integrate with a specific provider and we will try our best to integrate. BP Brad P. Lodge Manager Used the software for: ### "Mt Potts Staah Reveiw" July 12, 2016 5.0 From my first experience with your all your staff it has been professional, very very helpful and reliable service, the knowledge and support has been awesome and much appreciated. All the people have been an absolute pleasure to deal with and a pleasure to work with , normally I wouldn't do this, but Cheyenne and Raynor especially have gone above and beyond and really been a big help to our business, so we really appreciate that and they are a credit to your company. For us at times the support is a major factor for us, reliability and trust in our partners, being able to pick up the phone and call for assistance, email or the portal. All the people at Staah have been fantastic, thank you. Review Source Response from The Access Group July 14, 2016 Brad, Thank you so much for taking your time to review STAAH. Your comments is much appreciated and it definitely motives us to do better! TC Troy C. Director Used the software for: ### "Support is number one!" June 12, 2016 5.0 Having worked for large, hotel chains my requests for system functionality, and looks and response time are complex sometimes. The team from STAAH have been outstanding to solve everything and exceed my expectations. Working day and night to get things done. Also the non-STAAH related contact, whats happening in the industry, or hints to do things better is invaluable - more than just a channel manager; a business advisor. Review Source Response from The Access Group June 13, 2016 Thank you Troy for your kind words, your review is greatly appreciated. SN Shashank N. Assistant Manager - RMD Used the software for: ### "STAAH Review - Lemon Tree Hotels" June 18, 2016 3.0 I work with STAAH on a day to day basis which is why I am able to give a critical feedback on it. STAAH overall is very useful and it has many features with other Channel Managers don't. the main problem with STAAH is that they are reluctant to work on suggestions on improvements or features which the system doesn't have. It would be an excellent tool if they had the kind of technology to cater to the user's requirements better. Review Source Response from The Access Group June 20, 2016 Thank you for your review Shashank. Whilst we consider all ideas and suggestions we prioritise those which are urgent and in greatest demand. We are able to offer connection to the GDS and a member of our team will be in touch to discuss this with you. CS Chris S. Group Revenue and Reservations Manager CPG Hotels Used the software for: ### "CPG Hotels New Zealand STAAH Review" July 7, 2016 5.0 From the start the process was easy, and the system easy to navigate around. The support staff are always on hand to answer my simplest of questions. We transferred 5 hotels from another system to STAAH and required this to be done within a 2 day window, given it was a Friday at 4pm we asked for this to be processed, and STAAH did it, without question or complications. We continue to add hotels to our group, and STAAH always come to the party with the set up and link them up very quickly to OTA's. The ease of the system is great, and quick. Review Source Response from The Access Group July 7, 2016 Chris, thank you for your feedback. It is always a pleasure to work with one of New Zealand's leading Hotels. SK Saravana K. general manager Used the software for: ### "Staah Review on 16/06/2016" June 16, 2016 4.0 Good working with them. They help us out whenever it is required. We have had some great experience working with Staah primarily because their response has been good. Keep it up!!!! Review Source Response from The Access Group June 16, 2016 Thank you Saravana for your review. We are always looking for ways to improve our service. If you have any specific suggestions regarding flexibility of co-ordination with portals, please email marketing@staah.com. Thank you. BP Balasubramaniam P. Front office Manager Used the software for: ### "Excellent Service & Friendly" June 13, 2016 5.0 It was great pleasure to have STAAH - VETO as a channel manager. They team and account manager is friendly and anytime to help. Assistance is provided in all ways. Also, They are kind helpfull for all issues and updations. Special mention Deepti, Geetha and Dhyey doing a excellent job. Review Source Response from The Access Group June 13, 2016 Thank you Balasubramaniam, this is wonderful to hear and we are very grateful for your review. JA Jennifer A. Reservation Manager Used the software for: ### "Great Responsive Time from STAAH " June 18, 2016 5.0 Great Team to work with, they quite understand your requirements and cater to the same. All issues are solved in short time period. Great decision to work with STAAH as a channel manager. Review Source Response from The Access Group June 20, 2016 Thank you Jennifer, we really appreciate your review. We continuously develop all our products, including channel manager, and we will let you know as new features are released. SK Samson K. General Manager Used the software for: ### "Happy with STAAH" June 19, 2016 5.0 Staah is one of the best channel managers.Our experience of using staah as a channel manager has been a smooth and effective one. Highly recommended for other hotel properties to go in for Staah as channel manager. Review Source Response from The Access Group June 20, 2016 Thank you very Samson, it is wonderful to hear you're so pleased with our channel manager. Thank you for taking the time to leave a review. DT Dinesh T. Room Division Manager Used the software for: ### "Excellent tool for revenue managers " June 17, 2016 5.0 I have used other channel managers also, but recently in January 2016 shifted to STAAH and one thing I can assure everyone, I am happy now of our decision to shift to STAAH. Recommended to all. Review Source Response from The Access Group June 17, 2016 Thank you Dinesh for your review and kind words, this is great to hear. We have some good news for you and look forward to telling you about it next week! MW Morgen W. Motel Manager Used the software for: ### "Simply the best!" July 12, 2016 5.0 I find STAAH very easy to use. Any updates are always logical and seamless. STAAH integrates with our motel room software perfectly and inventory and price updates are quick and accurate reflecting in an instant on our STAAH hosted website. Review Source Response from The Access Group July 14, 2016 Many thanks for your kind words Morgen. We really appreciate you taking your time to review STAAH. TJ Tim J. Used the software for: ### "Great software and very good customer support" July 9, 2016 5.0 We are very happy to use Staah for our business as it is easy to use and has great customer service support for any kind of question. Also the updates in the system are always very useful and well thought of. We are using Staah for many years already and are very happy with it. Review Source Response from The Access Group July 15, 2016 Your review is much appreciated Tim. Thank you! MB Mihir B. Owner Used the software for: ### "Best App ever ." June 19, 2016 5.0 One App gives all the information you need. Can login from laptop and syncs with your phone too...... Review Source Response from The Access Group June 20, 2016 Thank you very much Mihir, we really appreciate your review. Regarding the mobile app, it's important to us that your data is secure so, like many other apps, we have set it to require your password each time you login. RS Renus S. owner Used the software for: ### "a small motel operator who is not computer savvy . " July 7, 2016 5.0 I am not computer savvy ,and the prospect of dealing with a channel manager was a bit daunting , but I was pleasantly surprised ,I find Staah easy to use and logically to get around in . Review Source Response from The Access Group July 7, 2016 Renus, Thank you so much for your kind words. We love to be able to assist properties increase their online presence and revenue. VR Vibhor R. Front Office Manager Used the software for: ### "Wains Hotel Dunedin: Front office Manager" July 25, 2016 4.0 The best thing is its very easy to reach Staah technicians over the phone or email and they reply really quickly. Dealings have always been friendly and Staah techs are always willing to help us. Review Source Response from The Access Group July 26, 2016 Vibhor, Thank you so much for your review. We really appreciate your feedback and have taken your comments on board. AS Amanpreet S. Used the software for: ### "Excellent service and Prompt Response" July 14, 2016 4.0 Since we began with STAAH its been a good experience learning so many things about it. Staah Customer service is good. Specially Cheyanne been very nice and Helpful from the first day of Setting up system and making the smooth flow of work. Review Source Response from The Access Group July 14, 2016 Thank you for your review Aman! Your feedback is much appreciated. KB KARTHIK B. CEO Used the software for: ### "STAAH IS A STAR" June 17, 2016 5.0 WE ARE NEW TO THE HOTEL INDUSTRY AND WERE WORRIED ABOUT HOW TO MANAGE RESERVATIONS TARIFFS ETC. BUT EVERYONE AT STAAH WITH GREAT PATIENCE AND EFFICIENCY HAND HELD US AND CONTINUE TO DO SO AD WE ARE EXTREMELY INDEBTED TO THEM. THEY ARE A TRUE PARTNER. Review Source Response from The Access Group June 17, 2016 Thank you Karthik, we are delighted to hear this. CR Cs R. Managing Director Used the software for: ### "Room distribution made easy by STAAH" June 15, 2016 5.0 We are using STAAH's Distribution Manager and Booking Engine. Both are doing a great job for us. We are happy. Review Source Response from The Access Group June 15, 2016 Thank you very much for your review. We are always looking for new ways to improve our products and would love to hear your suggestions. Please email marketing@staah.com. Thank you. JV JAYA V. FRONT OFFICE MANAGER Used the software for: ### "resolving in overbooking issue " July 15, 2016 5.0 We are feeling total very comfortable M/s.Staah , and we are receiving more over 35% of booking daily From and we are feeling 100% fulfilled with Staah Review Source Response from The Access Group February 12, 2017 Jaya, we are happy to hear that we help you eliminate overbooking issues and increase number of bookings. Thanks for choosing STAAH! MA Mohd A. Manager, E-Commerce Used the software for: ### "Excellent Support !!!" June 16, 2016 5.0 A great tool, user friendly that helps to boost business.. Staff is very supportive and ready to help you always :) Review Source Response from The Access Group June 16, 2016 Thank you Mohd for your review and kind words. We appreciate your suggestion regarding reports and we will consider this as part of our continuous improvement program. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.