# Commerce Sync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Commerce Sync the right Accounting solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153837/Commerce-Sync/reviews --- Commerce Sync 3.2 (12) [View alternatives](https://www.capterra.com/p/153837/Commerce-Sync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Commerce Sync Ease of use 2.8 Customer Service 2.5 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pedro L. CEO Information Technology and Services Used the software for: 6-12 months ### "Cool, but can improve" March 6, 2024 4.0 Pros It's easy to use and understand how to work with it Cons Platforms where we can connect to are not that many and so this list should be improved and more integrations should be offered Review Source JR Jennifer R. Business Owner Apparel & Fashion Used the software for: 6-12 months ### "Easy to use and great support" June 21, 2024 5.0 Overall it's been great. I've been using them for almost a year now and have no complaints. When something small does pop up, like a day didn't transfer because my QBD went offline, everyone is super nice and they help me fix it asap. Pros Commercesync is easy to use and the support team is extremely knowledgeable and kind. I recently switched from QBD to QBO and after emailing they hopped on a call with me and they couldn't have been more helpful getting my information switched over. Cons The support is email first, but they do have the ability to schedule phone calls. I've never had an issue that direly needed to be fixed the same day anyway. Review Source KG Kathi G. Director-Treasurer Recreational Facilities and Services Used the software for: 2+ years ### "Very Little Customer Support and Assistance" June 4, 2024 1.0 At this point, not very good at all due to their lack of response. Pros Can't think of anything right now, especially since we are not receiving responses to our requests and needs for help. Cons very little customer support - untimely response to request for help (several days) Review Source SG Susie G. Owner Restaurants Used the software for: 1-2 years ### "Used this with Square and QuickBooks" May 16, 2017 5.0 The time is saves is wonderful. Once set up the information is automatically downloaded into QuickBooks. Saves me hours of work daily, no longer have to manually input my sales. Pros Does the work for you, downloads directly into QuickBooks, even while I sleep! The information for all sales are categorized and updated into QB without me having to do anything. This has literally saved me hours of time, daily. Cons Review Source SR Seth R. owner Used the software for: 1-2 years ### "Time saver!" November 1, 2017 5.0 Pros This software enters all of my Square sales into QuickBooks and I don't have to touch it. The time it would take me would cost me much more than the monthly fee Commerce Sync charges. Cons Sometimes transactions don't automatically sync, but customer support is great bout taking care of the issue. Review Source RC Rose C. CFO Used the software for: 6-12 months ### "When it works, it's great. Any little bump in the road and it's useless" June 15, 2017 2.0 I'd recommend the product because I can't find anything else that does it, I don't care for the support or the frequent problems. Pros I like that it's seamless and automatically syncs when it is working right. The price is reasonable Cons If you computer does an update, CommerceSync doesn't know how to handle it and everything goes to crap. My computer was backed up once and CommerceSync automation all fell apart again and I reset it and it said the accounting was synced, but it defaulted to old settings in Quickbooks and messed it all up again. Any small disturbance in the set up and it takes HOURS to get it set up again - this seems small, but in the roughly 9 months we've had it, I've had to try and reset it at least 4 times which is a huge pain. The service team doesn't seem to understand the product or what the developers do. And, they really don't understand your accounting software (i.e. quickbooks, etc) or your POS (square, stripe, etc.) and that's really a problem because they can't help you set it up properly. I've had weeks of back and forth e-mails where no one will return my calls and they just respond with an email when I've specifically asked for a call to explain the problem. It's the type of help center that only wants to send out pre-written help articles (which you've likely already reviewed on the website) and pays no attention to your actual problem. Review Source Valerie P. QuickBooks ProAdvisor Accounting Used the software for: Less than 6 months ### "Customer support severely lacking" July 18, 2019 2.0 We are trying to sync our Square sales with QuickBooks desktop financial software. So far, we have not been successful. CommerceSync support is slow to respond and they will not communicate by phone so it takes many days to get any kind of answer. We have been using it for several weeks and have not been successful. Pros The theory about what it can do if it works as advertised. Cons The customer support is non-responsive. They send an email, then do not respond to your response for at least 24 hours. Review Source Gavin M. Product Manager Computer & Network Security Used the software for: Less than 6 months ### "Finally a Tool for Stripe to Quickbooks Sync" March 24, 2019 4.0 Easy to install and run, and effortlessly solves syncing between Stripe and Quickbooks. Pros Commerce Sync makes it incredibly easy to connect Stripe accounts to Quickbooks for automated revenue recognition. With very few setup steps, you can enable daily syncs that keep Quickbooks up to date without intervention. Customization is rich enough to get the job done. Cons The UI is lacking, and the setup can be somewhat weird until your accounts are connected. Support was also somewhat slow to respond to a request (several days). Review Source Adam F. CEO Retail Used the software for: 6-12 months ### "HORRIBLE CUSTOMER SERVICE" February 28, 2020 1.0 Pros I have to write something that I "liked" about the software though there is nothing I liked. See the cons. Cons This software is incredibly difficult to set up and way less powerful than they make it seem in their marketing. Also, I was stuck paying for it for 6+ months because there is NO WAY TO CANCEL it. Tried so many times. Horrible company. Review Source DH David H. Owner/Manager Restaurants Used the software for: Less than 6 months ### "Don't get it if you have Quickbooks Desktop." August 25, 2020 1.0 Terrible, slow and limited customer support hours. I wanted this thing to work so much. Nobody wanted to contact me. Pros I liked the thought of it. The price would have been right if the software had worked Cons Customer support takes at least 24 hours to respond. Callbacks are spotty and inconsistent. It never fully worked on my system. Review Source MB Moïse B. Managing Director Cosmetics Used the software for: 1-2 years ### "Un logiciel impeccable" June 25, 2023 5.0 Pros Je n'l'utilise que depuis quelques temps et je suis vraiment satisfait des résultats Cons C'est vraiment génial et vous aussi faire quelques améliorations des outils Review Source MF Matthew F. Owner Fine Art Used the software for: Less than 6 months ### "Works, but customer service is awful." January 9, 2019 3.0 Pros It worked for the most part and it was inexpensive for the convenience you get. Cons I ended up canceling because I decided to handle my books in a different way. They make if very difficult to cancel and close your account. I ended up being charged three more times after going back and forth with them about canceling and closing my account... Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.