Who Uses This Software?

Housecall Pro serves all service business professionals in all major industry categories such as plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, etc.


Average Ratings

920 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    1 User: $39/mo 1-6 Users - $109/mo Unlimited Users - $199/mo
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Housecall Pro
  • www.housecallpro.com
  • Founded 2013
  • United States

About HouseCall Pro

Housecall Pro is a cloud-based field service management app for moving professionals to automate their business processes and workflows. The #1-rated app is an all-in-one business management solution that allows service professionals to run and grow their entire business directly from their smartphone. The platform includes a wide array of features such as job scheduling, dispatch, automatic invoicing, customer text notifications, payment processing, marketing, online booking, and much more!


HouseCall Pro Features

  • Billing & Invoicing
  • Claims Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Fleet Management
  • International Moves
  • Interstate Moves
  • Job Management
  • Lead Management
  • Local Moves
  • LTL / Shared Truckload
  • Military / GSA Moves
  • Quotes / Estimates
  • Storage Management
  • Work Order Management

HouseCall Pro Reviews Recently Reviewed!


I've used HouseCall Pro for 1 1/2 yrs. It has reduced many of the daily tasks running my business.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Scheduling and invoicing jobs, automatic text reminders to employees and customers about upcoming work, email and postcard follow up with customers, Online booking for website and FB pages, invoice tracking, earnings tracking, etc, etc, etc, all kinds of tracking. HouseCall Pro customer service is fantastic. Ease of use. There's almost zero learning curve. You just dive right in and start using it! And if you can't figure out something, help is generally only seconds away, at the most a few minutes. And they speak real English, not Geekspeak! They have a great Facebook group. I've learned so much about business tips and strategies from other members all over the country it's unbelievable. It's like I've been introduced to a whole group of people who share the same struggles in operating a business and everybody on the group helps everybody else. HouseCall Pro is always adding more improvements and integrations with other services. The people at HouseCall Pro listen to their members and are constantly making it better and better. I own a plumbing business and have invested in hundreds of great tools for doing my work, but I'd have to say HouseCall Pro is the best tool I've ever invested in. For the first time, I'm in control of and working on my business. It no longer controls me. I've added one new truck and service tech this year and looking at an additional cost at least, in receipts this year. Couldn't have done it without HouseCall Pro.

Cons: I really can't think of anything. I really can't thing of anything. I really can't think of anything.

This software changed my life and kept my relationship together!

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ok so my partner and I started a new business together and I was using Joist which, for free, is a sweet app but I quickly realized that a serious business needed a serious software to help with logistics. Demo ensued and... Long story short our sales person was really cool and answered all of my difficult questions with ease. And trust me I am an office gorilla. And if you are trying to bamboozle me, well, I have those maternal instincts that can smell bamboozling a mile away. the program was easy to use and easy to learn. It has a real-time app that my tech in the field uses, it is partnered with zillow so the service address shows up with all the juicy details, bed/bathroom, sq ft, price it sold for . my tech uses the map function so he doesn't have to call me for directions. you can search specific date ranges and tag customers with specific tags for ROI data. It keeps a graph display dashboard of all the business vitals. Unlike other programs this one lets you pick the level you want to pay and for more you can get extra services. the lowest level still gives you plenty to run a successful business. I LOVE house call Sparky, the virtual text concierge, that reminds clients when their appointment is, confirms appt, tells them when the tech is en route and when a job is finished. There is a pay online feature, a "bill to separate address" feature, and the customer service is the BEST I've ever dealt with. they even take suggestions.

Cons: when you use the payment box to run a credit card it pops up in the center of the screen and you cant move it to see what the billing zip is on the screen below it.
I don't know if it's me but sometimes it takes a few seconds longer than I like to load between screens. There might be a toggle feature I am missing.
I work hard and I expect my technology to do the same.
I would like to see a little more flexibility in the price list feature. It should operate faster with the line item selection. If I pick something I know is in our saved price list it takes a minute for it to populate the selection box.
When you are inputting the prices of line items by hand the cursor goes to weird places in the price. drives me bonkers

Overall: it makes my job way easier AND we were able to have a paperless office.

Combined most of my programs into one

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We are a commercial cleaning business and have been in business for almost 20 years. For the last few years we have been transitioning from paper to digital. We have multiple employees, that are private contractors. They work at several locations. Each location has it's own pricing. Most times any additional services or charges added to a job are reported back with in a day or two. We were using a paper calendar for on the go access, that was then copied to a shared online calendar. That information was entered into an invoicing program and invoices were emailed via a private email account. The process from work ordered to invoice sent could take up to a week depending on when our employees got back with information about the job. Going into this next year we decided to try an "all in one" program. Housecall Pro so far has been great! It has most of the features we need. I love the app feature that comes with this program. It pings the employee when a job is assigned. Reminds them of upcoming work, gives directions to the location and lets them add details, pictures, or services to that job on site. My workload has been cut significantly, allowing me to get to other administrative demands finished that usually get pushed into my weekend. Having the calendar, employee assignment, clients, services, and invoicing all in one place is amazing. I've had to make some adjustments and "tricks", since it is a basic program. But nothing enough that's made it difficult to use. Overall it has taken a good amount of stress and transition from our plate. For single users to a company with multiple employees, this program can do a lot for you.

Pros: Convenience, combines most of your business programs into one easy to use program Customer Service, with offices on both coasts I am able to get in contact with customer service within 10 minutes. Accessibility, I can access the program from any computer with internet connection or use my phone via the app. Faster Reporting, employees out on the job can add details, services, or new jobs on sight. Cuts out bridges between programs and communication, I can enter in a job on the program, assign my employee and it's sent to whomever I need it to be sent to (employee or client) saves me from having to enter it onto either a paper calendar, or a shared calendar, and then notifying the employee of the job and then waiting on a report that they have completed the work. No contract - you can do monthly, half year or annual commitments

Cons: Limited customization, I have to incorporate my own item code to personalize my clients services. The invoices are also limited on what can be changed/added Only completed jobs can be searched. There's no search or sort option for each client. So I have to scroll through jobs. Once a client accumulates work it can be a hassle to scroll though pages of information. Confirmation emails, because the invoices are sent though the program. I don't receive confirmation emails. It only show what has been sent.

Long time User Review!!! Love this App and Company

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been a user since House Call Pro went national with their service. I don't have anything but good things about the company itself and the app/software! First, the app is for the phone works flawlessly and has improved so much since I first started. (aka awesome development and customer service team behind the app). The latest feature that I love is the employee time tracking feature! They can clock in and out right in the app! and the report for that is simple and user-friendly! I have 1 employee and looking to add another and this solves that huge time tracking issue I was having because they listen to their pros. Now that doesn't cover what my customers have said to me about how they like all the notifications and email reminders and text alerts and so on and so on. This adds so much value to my company. Communication with customers is I think #1 in service based business' and House Call Pro knocks it out of the park! Also great customer service. Great development speed. They are always getting feedback from their pros and using that to put the more requested features to the top of their development roadmap. I love that and have seen it over and over again the past 1.5 years or so I have been using the app.

Cons: Cons? I would have to say no Ipad native app. However, they have made changes to the web portal so it is touch screen friendly and you can still use the mobile app as well just zoomed in. But the web portal through the browser on my iPad works well, I just know it would be snappier as a dedicated app. BUT I also know adding another version of the app would slow overall development of new features as a whole so I am understanding.

Almost There

Oct 18, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I am a painting and drywall contractor in the Indianapolis area and have looked at about a dozen different programs to help me run my business. The first thing I can say, is that it seems that no perfect program exists, since most are either too generic (difficult to tailor to my industry) or too cumbersome. I actually "used", as in, not really, Builder Trend for a period of time, but found it to be way more than I really needed. Method CRM was another, but it seemed too difficult to master. Several of my coleages in the industry are using estimating software, in addition to Basecamp, Pipeline Deals and other things. Since I am a one man operation, I have to do everything from sales to production to marketing to billing, so time is at a premium for me and I needed a solution that was easy enough to learn. I also needed a program that would synch with my Quickbooks online (another imperfect program, but its what I know) and allow me to function in the field. I eventually stumbled upon HouseCall Pro and was impressed enough to give it a shot. Right from the start, I found it easy to learn. In fact, I signed up, had my personalized tutorial and three hours later was writing my first estimate in the field on it. I will highlight the pros and cons in the fields below, but I can say that this is a company that is constantly improving its product. I get the sense that they want to be able to provide a one stop program. I say that because I have had conversations with one of their specialists and he was asking me what else would I like to see them doing to improve. They have a chat bubble online (at your desktop only) that is available most hours and they connect quickly with helpful answers. My biggest beef with this program is that they are spending a lot of time building new features into the program when I think they should be tweaking existing features. For example, there is an auto responder email feature that you can set up for as many emails as you like, but they have not included an option to include hyperlinks in the emails. I am sending out a survey form and also a review request form, in which I have created the links, but the customer is forced to copy and paste in order to access these. Unfortunately, I am getting zero responses because a hyperlink would be easier. All in all, I think HouseCall Pro is on the right track, but they have a way to go before they can live up to their true potential.

Pros: QBO synchronization, ease of use, ability to do estimates and invoices in the field. Tags allow tracking of specific items (similar to classes) like lead type and services provided. GPS to track employees and picture of house from Google maps shows on customer page. Auto responder feature, postcard program that is cost efficient. Great customer service, responsive. Online booking of jobs for customers. Ability to take credit cards. Mobile program lets customers know when you are on the way to their home. You can set up employees/techs and have their picture sent to the customer before they arrive at a job.

Cons: I have found issues with duplication of invoicing; there seems to be no recognition of multiple invoicing for a single estimate. No hyperlink option for the auto responder email program. Credit card option cannot be turned off on a mobile device, must be done on desktop version when invoicing. There is no job costing function. At $199.00 per month, I feel that this program can do so much more.

Recommendations to other buyers: Do your homework, know what you need a program to do. Seek the advice from people in your industry or a similar one to find out what is working for them. Programs like HouseCall Pro are an investment in your business and will have a corresponding investment in your time. Proper set up of any program is the key to making any program work for you. That is one of the reasons I went with HCP since it synched with QBO; all of my customers and items lists were downloaded, so I had nothing more to do.

FSM, CRM and Appointment Scheduler - All in one!

Jan 13, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: For 18 months we were looking for a software that could do three things: 1. Manage our customer database (CRM) 2. Schedule appointments and send automatic reminders to customers 3. Assign and dispatch employees to jobs (Field Service Management) It seemed every software was designed to do one, MAYBE TWO, of these things, but no software could do all three. Then we found HouseCall Pro. It seemed almost too good to be true, but HouseCall does it all for us. We haven't looked back. 1. App for field technicians is awesome! Best I've seen. 2. Strong and powerful integration with Google -- autofills addresses and integrates with Maps. 3. Automatic e-mail reminders sent to customers. 4. Postcard marketing campaigns. 5. Quickbooks compatible. 6. Incomparable customer service. They have a friendly, helpful and intelligent group of people working for them. They are always there to listen to requests and solve problems. The messaging app within the desktop software lets you communicate with them directly anytime. They always seem to respond within mere minutes. 7. They are constantly releasing updates and improvements to the software. It gets better with every release and it shows they really listen to customer suggestions!

Cons: 1. The schedule view is hard to read and use. When you are trying to get an overview of your resources and availability, you have to scroll left/right as well as up/down. It's made it hard for us, so we still have to rely on Google Calendar to view employee availability when trying to schedule jobs. 2. No automatic reminders sent to employees. There is a push notification one hour before a job starts, but this is not enough time for us. We want an email or test least a day, even a week, in advance. 3. Few customization options. (eg - You cannot rename "professional" to "stylist" or "technician" to suit your industry.) You can't include hyperlinks in follow-up emails to link customers to a satisfaction survey. (They have to copy/paste the address into the browser.) 4. No way to "black out" dates on scheduler for employee time off. Again, we still have to use Google Calendar. Although they just released "Non-Job Events" and this could serve as a possible workaround for us. We are looking into it! 5. The CRM is weak. (No multiple contacts for a business, no way to name different service addresses, no pipeline for making sales, etc.)

Recommendations to other buyers: We've learned that no software is perfect and you have to be able to give and take. Make a list of things you need versus things you want. If you are evaluating HouseCall Pro, communicate with them. They are awesome! A lot of times they've helped up come up with workarounds, or they have developed features their customers have asked for.

The absolute best software platform for small service businesses.

Dec 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I own and operate a small plumbing company in San Diego and I have been searching for a product like housecall for years. Yes there are competitive products on the market and I've tried them all. The main problem for the other products was the disconnect or lack of care for the user's (me) feedback. I would find an issue with the software that prevented me from running my business the way I needed to and when I voiced my issue, the response was vague at best but usually nonexistent. My experience with housecall has been the exact opposite. EVERY time I have had an issue or needed help, they have been IMMEDIATELY responsive in helping me to resolve an issue and even develop their product further to improve all aspects. Years ago when we transitioned from the old carbon triplicate paper invoices to electronic means, I had to use a different kind of software for each business task i.e. invoicing, scheduling, dispatching, processing credit card payments, taking photo records for completed jobs, sending appointment reminders and thank you notes, etc. Now, I have ONE software platform that I use for EVERYTHING! HOUSECALL! It does everything I need it to do. It's made my life and business run more efficiently than ever before and the best part is that they're constantly improving it! Almost every week there is added functionality, fine-tuning and improvement on an already fantastic product. If you have a small service company, you would be mistaken to look elsewhere for your field management software. Simply stated... Housecall does it best!

Cons: It's difficult to come up with anything negative about a product that have benefitted my company in such a massive way. All I can say is that it's a bummer that Apple forces app developers to go through such a difficult process to get app updates released, because it slows down the process. Housecall is constantly updating and adding new functionality to the web and mobile applications.

Recommendations to other buyers: If you have another software platform that you want to pit-against housecall, I challenge you to compare the level of customer service that the competitor provides. The guys at Housecall ALWAYS make time for me. It's such a great experience.

Housecall Pro is changing our business for the better!

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Our main concerns were to appear as professional as we can. We own a small HVAC company in CA. Its just me, my husband, and a hired hand. I got tired of entering paper invoices and worst of all loosing them >,<. We started with a software that did our pricing for us based on our industry. I will tell you it was a nightmare. They charged us per line on our invoices and the bill just range up. It seemed impossible to get ahead with that software. I won¿t name names to avoid shaming them. When i heard about HCP i decided to do a demo. I was astonished at how much value was actually in the program. included was email marketing to keep in touch with our current customers, smooth connectivity with Quickbooks Online (no more entering invoices) yay!, they send email reminders to clients, they let clients know we are on our way, and tons more. Not only that but customer service is SOOO easy to get ahold of. I almost never have to wait more than a few minuets to get a response via chat. Its fantastic. Its the best software we have used AND its only 1 low monthly fee. We don¿t get charged per invoice or customer. so its really a limitless software and for the price its a steal. They even charge less than paypal for processing credit cards! We couldn¿t be happier. If your thinking about going with Housecall Pro just do it! -new features added all the time -we look professional to our clients -free email marketing included with your subscription -you can set up unlimited campaigns for email to tailor to each group of clients -test messages sent to customer to remind them of appointment and that we are on our way -great estimate and invoice set up -easy to reach customer support -low monthly fee (and even lower if you pay upfront) - syncs with quickbooks (no entering invoice data yay!) - customers can be imported directly from quickbooks online so everything is together. -can get a signature on invoices -all invoices are emailed to customers when job is complete ---The list seriously goes on

Cons: - the only con i can think of is that (like any new software or app) you have to learn how to use it. It takes a little bit to get it down. BUT support is there the entire way to answer your questions --AND even fix your mistakes :) --.

Recommendations to other buyers: Sign up for a free demo. If you have any type of service company you NEED this software.

Good reliable software.

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: works well and is truly built for today's service provider. It is truly a paperless system and up to speed with today's technology. I enjoy using the software and it's very easy to grasp And is kept in is framed in a rudimentary form. There are some cons that I work around daily and issues I don't love but the price for a single user is very much.

Pros: The software has a great mobile application along with its ease of use makes it a winner.

Cons: Basic. I came from a robust expensive software with more depth so my perception may be hazy however there are simple pieces missing that are critical to a service provider. MAPPING. big downturn. Route mapping. The software ten years ago sent the links to google map and allowed us to manipulate the technician's routes. I am not sure how a service providing software can not have the basic route mapping but this on is missing it. I hand type in the address which is not a big deal for one but to me would be unusable if I had ten trucks. Missing simple daily reporting like cash out, call completion rate and tracking. Tracking I can forgive because that tends to only be on larger systems. Cash out is a common practice to ease deposit time. Support is good but you will never talk to anyone. Simple procedures like questions take 10 minutes when a two-minute convo would do. However, I don't have many. Simplicity in customer fields like not having extensions and spouse name along with a confusing issue of billing a customer for work done are a property or tenant. Example. If you bill to a tenant you can not use the tenant's name so they want you to create a new customer and subtitle them to the billing tenant. This makes for an issue of later retrieval and billing of the job. I found it easier to write the name in the notes section. There are more little bugs like this throughout the system.

Recommendations to other buyers: I like the software. Fast and simple and the above pieces I mentioned as cons are not unworkable. Overall the software is fast efficient cost effective and noble ready. I'm not sure I would use it if I was any larger of a company, however.

Over all a very good experience

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I do like being able to set up a schedule and change it when needed. It is good to have the knowledge of where the technician is if needed.
I like being able to see who has not paid and when.
Being able to see when the job was started, finished, changes made and submission to client is a big help.
The ability to capture a signature is one of our favorite features.
It is very easy to use once you have mastered the basics. There are a few things that were challenging to discover how to do it and needed some explanations.
Over all it is a really great program.

Cons: We have had a few problems learning the software. Most of the support staff and very good and extremely helpful. There are a couple that need further training or something. The easiest thing is to wait and then contact them later. Sometimes you need to ask for someone in particular. If I am working on the app late at night or after hours then I will need to wait but that has worked out so far.
I hope that maybe they will be able to program it to be able to add segments to a recurring job. I have a job that always takes at least 3-5 days. That means it needs to have segments and that of course means I can't make it recurring every 2 months.
We had a little trouble switching over to a different phone but we got it worked out and now everything is fine.

Overall: We are able to eliminate the paper invoices and show when the tech arrived and finished if needed. This helps in a lot of areas. It also has helped us to see which invoices have not been received and /or paid as the case may be. Having a signature that we can email with the invoice is so helpful!

HouseCall Pro is Simply Stunning!

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have worked in the corporate software industry for more than 30 years. Most recently I worked at a major software supplier with big name major accounts with more than 30,000 licenses for some of their customers. My role involved all aspects of customer service, including corporate demos, involvement in the sale process and post-implementation customer service. The reason I started this review with that information is that I am actually blown away by the similarities between how HouseCall Pro treats it's customers in comparison. My business is just starting out with only a handful of employees but from day one my engagement with HouseCall Pro has been astonishing - in a very good way - with me receiving as much care and attention as I have been used to giving to my own customers in the past! The initial contact tried to understand the key points that I was looking for in the software before setting up a one-on-one meeting where those key points were shown to me in a live demo. The software itself is actually perfect for my business. The learning curve was a little different to what I expected but the support has been absolutely first class. The online help is excellent, but the online support chat window is phenomenal. The folks in support not only know their stuff, they respond quickly, help with the questions I have, and have a laugh along the way. What actually prompted this review was a more recent phone call to the support team. I had to leave the call before they answered. Totally unprompted, within 5 minutes, they had called me back to see how they could help. Now, THAT was impressive. I completed a lot of research prior to deciding to invest in HouseCall Pro. I made the right decision, without question, when I moved forward with HouseCall Pro. I highly recommend this product.

It works for what we need. Overall not too bad

Mar 28, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to book jobs, save customer information for future use, invoice and record payments all in one place. I love being able to customize the message to clients in the invoice. I love that it shows me dates of when I last sent out an invoice, so I know that I'm not spamming clients when I'm attempting to collect funds. I like sending out Estimates to customers and knowing that they have accepted or declined. Over all it's been a great basic program for tracking our jobs/sales. I like that you have put in time and effort to update certain items in the reports. Separating Taxable Amount, and Tax, has been extremely helpful for my Accounts Receivable.

Cons: It's not as user friendly as one might think. There was a lot of back and forth in the beginning trying to figure out how to work it correctly. The reporting function can be challenging, because you are booking jobs on a date, and then finishing on another date, and then payment is taken on another date. Its hard to know how to filter Dates so they reflect properly on the reporting. Which date does the software pull from? Also, where we live we have 2 taxes that are charged on some items on not on others. I have the ability to enter in more than one tax, but I can only choose one at a time to bill on a specific invoice. Because of this, my software is incompatible with quickbooks. Also I find that there are bugs in the Mobile app. The schedule disappears, or the customer book doesn't load. We don't use the app much except for onsite reference. But that being said, the customer service is Nop Notch, and they have been very patient and willing to work with me through my concerns. I will continue to use the software at a basic level in the future, because it works for us well at that level. But will not upgrade unfortuntley.

Overall: Organizing incoming jobs, and invoicing.

Overall I am happy with the software. I am looking forward to the changes yet still to come.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The communication to customers via email and text is amazing! I love that you can convert an invoice back to an estimate, that you have the ability to created "options" for estimates and the easy approval/decline process that it offers for customers. Overall I am pretty satisfied with all of the features that it offers and am looking forward to the changes yet to come.

Cons: The inability to create additional contacts for each customer and the ability to link a specific customer to a specific job. I also don't like that there is no separate area where private notes can be added to one area (not necessarily to specific jobs) which allows the system to automatically stamp the note with the date/time.
Now, I am not certain since I do not have the higher priced software that offers the GPS tracking, but it would be extremely helpful with the timeclock feature to have the timeclock track times throughout the day, logging from the time the tech clocked in to the time they marked themselves en-route, on-site, and finished throughout the entire day. This would be of great value when matching tech timesheets against HCP or even to integrate it completely as a timesheet that the tech would be paid from (this is helpful in getting techs to correctly mark jobs since they know that's how they will be paid).
One thing about the existing software that I dislike is that if an estimate/invoice is sent and gets returned due to an invalid email address, for it to send an automatic email notification to the administrator advising of the invalid address. Unless I specifically go in and look at the activity, I don't see that it was returned. It would also be really great to have some individualized set up meetings with someone who knows the ins/outs of the software and could help by phone or video meeting with set up.

Overall: Better communication between our business and customers.

A cool cloud-based tool to manage your field staffs and boost productivity.

Aug 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It¿s basically a cloud-based field service management system that assists managers to schedule their tasks, send auto-reminders to their staffs regarding the pending and upcoming work with the task checklists. It also provides you real-time updates about their location. You can control all your employees from your mobile or from a remote location. The application has a Customer database, and you can confirm if a delivery is successfully done, or if transactions are done by field staffs by enabling response from respective clients. It has even helped us with the process of technician dispatch and online payment processing.

Cons: Provides only limited customization. You can only check out the completed tasks, it is difficult to track the progress of tasks. During the time of invoicing, the credit card option could only be turned off by using desktop version and not by the mobile version, and this mobile application lacks in functionalities when being compared to the desktop version. The reporting features aren't up to the mark. In the case of single estimates, we have experienced a few glitches that have created duplication of invoices.

Housecall Pro is a great resource in our dispatching needs and the customer support is exceptional!

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like the most is having a software system that is cost effective and doesn't require a server to do our day to day scheduling and dispatching. Our customer data base, schedule and dispatching needs are just a click away. The reporting feature allows us to keep track of closing ratio's and assist in the figuring of the cost per appointment set along with keeping track of sales, reschedules and follow up appointments all with out breaking the bank. We may not use some of the features that more service based companies would but Housecall pro is a daily staple in our day to day job functions. The customer support offered is like none I have ever seen. They are ever changing to support the needs of their customers and the staff is always prompt, friendly and knowledgeable.

Cons: The only con is that the system is a little slow when switching functions or opening work orders. I tend to be a little impatient with slower systems as the nature of the dispatching and waiting on information is a personal pet-peeve of mine as I strive to be efficient as possible.

Overall: Stream lining of dispatching and scheduling at a cost effective price.

Every time I need help response are quick , very effective & knowledgable User Friendly Software

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We are a small HVAC Company that is growing on a steady pace we have experienced that with this software we can grow with less complications This software it's user friendly we had purchased a software prior to this one that was more expensive and very complicated to use. We chose this one because we found out that we are able to navegate easily and almost figure it out on our own without asking for help and when we do ask for help the Housecall Pro team are very prompt, friendly & Knowledgable sometimes they even make me smile sending stickers that are funny and when they tell us what the problem is, it's always something minor and easy, sometimes is something that I forgot to do

Cons: I like the software on the computer more than the Mobile app I wish that the Mobile app had some features that the software on the computer has .

Overall: With the help of this software we and our customers benefit, on our end we are expanding our business our customers are happy to have a system like this to communicate, we are more appealling for potential & new customers they feel that they are dealing with a company that conducts itself very profesionally and we feel more in control of our schedule and how we plan our day to day Bussiness.

Excellent software, working through some growing pains.

Dec 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is amazing for scheduling jobs and payments in one convenient, cloud-based location. You can also make changes out in the field, send estimates, send invoices and do a whole slew of other things right from you phone. Excellent software and excellent value for any service based business.

Cons: This software is harder to work with then a desktop solution like QuickBooks or any basic scheduling software. This is because HouseCall is cloud based and there are currently no good ways to go back and forth between lists without having to go back to the dashboard and navigate through all the menus each time you need to access something. It is also currently not possible to allow customers to select which options they want on a multi-option job and then place those options in a single job on the calendar. It is also currently not possible to print an invoice or estimate directly from HouseCall... you have to save a file to your computer first, then print it out. This is actually pretty annoying and time consuming.

Product is easy to use & helps us get a better picture overall of our business. CS is exceptional!

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Seeing the big picture of our company's revenue and schedule all in one dashboard. It has been so easy to use and we are already seeing great improvements in our daily operations since we started using HCP. We have not done any of the training, but everything is pretty easy to use and whatever we don't know, the customer service agents on chat have been exceptional. Customers love to receive invoices and pay them itself. Customers respond faster to estimates and invoices because the platform/format is more professional/business-like rather than the pen/paper process we have been using. We are able to get a better idea of time management for staff and use the data for improvements in the office. (It is also helpful to determine which employees qualify for advancement.) We also love that we can hop on any computer to get our overview of the office operations.

Cons: 1) I with there was an overall search field where you can type in an invoice, name, etc versus having to go through the various reports one by one. 2) If an employee needs to be deleted to make room for new employees, the jobs/estimates will no longer be attached to them (for job history). 3) We are backdating invoices for accurate job history. It would be nice to have an option to enter the date vs arrowing backwards through the calendars (for example jobs from 2013). 4) Multi-tasking: It would be nice if there was a way to jump back and forth between entering invoices, dispatch, etc and not losing data or accidentally creating multiple invoices because we hit the back button on the webpage. 5) There have been minor bugs but CSR are quick to report and

Good Software, Excellent Support, Getting Better

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Housecall Pro is a good piece of software and their customer service is excellent. They are continuously refining and improving the product and it has most of the features that I'd like. Everytime that I have a question, I start a chat and have gotten a response typically within minutes except when it is the middle of the night. Every question has been clearly answered.

Pros: Integration with Quickbooks Online Quick and easy address entering and directions Integration with Google Calendar Mobile app response time

Cons: Entering and editing dollar amounts is a little clunky. I often start editing and find that it is appending the numbers to a value already in the field. Sometimes, it seems to do something else. My business seldom uses cents, but I have to enter cents all the time. Software defaults to "notify customers" which generates automatically generated e-mails and texts. I don't want to do that and there is no way to change the default behavior. I have to remember to unclick "notify customer" when I enter the customer or everytime that I change anything to do with a customer.

Recommendations to other buyers: Be prepared to modify your processes a little bit to fit theirs. It took me a while. Their process seem to follow good accounting practices and maybe mine didn't, but it still took a bit to change that. It was a little hard for me to understand when Housecall Pro sends the customer and invoice information to Quickbooks Online. Once I figured it out, it seems to work well.

Keep growing

Feb 26, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Versatility

Cons: Buggy

Overall: I am overall happy with the app , its versatility, design and accommodating features make it an overall trades man dream come true.

The app needs work in the following areas.

1. Messaging:
The customer message feature is clearly bugged and is therefore useless. (After reading a message it's still read as unread )

It is impossible to tell when a new messsge comes in due to this issue .

2. Guides
I've often had issues finding certain tabs due to the intricacies of the app. When this happens I contact the live chat and they send me guides that are incomplete.

This is again not only useless , but frustrating as it shows that your staff is having issues with the app as well.

3. Phone and staff support

Since starting with the app I have found the customer support to be getting worse , the staff less knowledgeable.

Once implemented in a business, The app becomes a very important role in efficiency, scheduling and transactions. Any downtime , discrepancy or bugs in the app can cause considerable damage to ones business.

This is something that should be taken into account with regard to the importance of having a fully functional app with a support staff to back it up.

That is how I choose what app to use.

Recommendations to other buyers: Best app around , For now .

Vendor Response

by Housecall Pro on April 06, 2017

Hi Yosef! Thank you for taking the time to do a review! Here at HouseCall Pro, we pride ourself on our Customer Support. If you ever run into anything, feel free to reach out with any questions or concerns. We are here to help you! Thanks again for doing a review!

We have used this program over a year now and HouseCall Pro has been AMAZING!

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have used this program over a year now and HouseCall Pro has been AMAZING! This truly has taken our company to another level. We are a small HVAC company and this software allows us to communicate with our customers with alerts notifying our customers via email of the time and date the job is scheduled for and a text to the customer from the moment we click the on the way button, to the moment we complete our jobs, job reminders, follow up emails, etc. as well as texting options. HCP has increased our customer satisfaction. We can take and attach pictures to every job and the techs to view the entire history of each customer, collect payment either on site or the customer can pay direct online or via app. Customers are able to book online with the online booking feature. I can't say enough positive things about this program. Their customer service is second to none and improvements are made regularly at the request from their users. This company actually gets it!

So User friendly

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I came from AZ air and heating here in Van Nuys CA the software they had was not as easy to use. just to enter a employee was 8 screens (Cut & Paste). here click click and you are done. WOW once you see if you will see how easy it is to use. Searching easy, reports easy, calendar easy. sending post cards and automatic emails easy. Yes I used the Tech support and it was fast and they were right on so I could get back to my work. they are a Super Team.

Cons: I have found that the automatic emails only work on job's that are completed. (This is great) But they do not have anything yet to handle the automatic emails on estimates. So you make an estimate and you want to have the system do an email for you on ones that are not job's yet and they have nothing automatic. it's a BIG loss of money and would be a great time saver. But as I said they are yet to do it / Hate it and I know with a Great team that they have it won't take them long to get this setup and upgraded.

Overall: Its fast and Easy

After 3 years of use, we consistently rely on HCP to make our home service business run smoothly.

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is so intuitive and Apple-esque in its design both in the web/admin application and the technician app. It makes training field personnel so easy and our customers are constantly in awe of the clean presentation and high level of communication. We are perceived as being a high level, structured franchise and not the owner-operator business that we actually are.

Overall: It makes us run smoothly and keeps our records in order. It also impresses our clients and simplifies our scheduling and day to day operations.
It is highly focused on acquiring consumer users into its ecosystem. To keep them engaged and familiar with the platform for finding other service professionals, it requires your company to fit into their business model. So, the customization that we rely on to help differentiate ourself in the market can sometimes get buried under the "Housecall Way"

We love HouseCall Pro! It's the most crucial tool for our company.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! But the scheduling/dispatching ability is the best part. It is great to be able to assign employees to the newly booked jobs. They know exactly what they are doing each day.

Cons: The online booking could be much better. A form builder style booking interface would be amazing. More customizable options would be great. For example, maid cleaning has a lot of service and price options, it would be cool to have drop downs to be able to accuartley access and price these jobs.

Overall: We run our entire business on HouseCall Pro, we love all the features and cant wait to get more features. We create estimates quickly for our customers, then turn the estimates into a job with the click of a button, then assign the right tech for the job. The tech shows up, reads the scope, does the job and can take payment quickly. Great software for our company and many others.

I've been using housecall Pro for about 2 and 1/2 Weeks. So far, the customer service has been excel

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The features I like best about this software are that all invoices are updated into QuickBooks Online. I don't have to take care (enter ) all of the merchant service, stripe fees and the invoice payment transactions either. The app seems to work very well so far. It gives my cleaners all the information they need to have for the job. It also lets the customers know that we're coming, when we're finished, and that I can immediately send an invoice. Also, I like that I can send an estimate, where the customer agrees, and then convert that into an invoice and an appointment. It creates a paper trail for them and for me.

Cons: I think, that there should be an ability to have auto payments. For example, when I have a customer who doesn't want to worry about sending me money every week, that we can just auto take it from his bank account. As a result, I get a duplicate entry when housecall Pro invoices him and when I actually do the draw. The other thing that can be changed, is the ability to turn off notifications for certain customers and your cleaners. Every time I make a change, I have to remember to uncheck the customer notification box, because they don't want to get a hundred emails and texts. Which, I obviously forget when I'm making several changes at a time. Just changing who the cleaner will be, send them a text. Sometimes I have to change a cleaner a couple times. Just gets to be a lot of texts.

I absolutely love this software and the team that is behind it. It has changed my life really

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love everything about this software. It is super easy to use and if you have any questions, they are there to help very quickly. It makes scheduling, tracking, and getting paid for jobs so effortless. I have used other software suites in my business. This one is hands down my favorite. It has allowed me to spend less time in the office and more time making money, which is awesome!!

Cons: What I like the least; I guess my only complaint is that the software has evolved very quickly in the three years I have been using it, this mean new features and reworked features. Sometimes they change things that I liked. However, I just have to take a couple minutes to learn the new way and I am fine with it.

Looked at and tried many... This one is affordable for any size business and fairly easy to use.

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The recurring job feature and the ability to sync with QB. If you have recurring clients such as we do in lawn care, then you can set you weekly or Bi-Weekly services up for the entire year and adjust them as needed based on grass growth. Still working on snow removal part of it.

Cons: Doesn't sync with QB Desktop(much cheaper than online) and still can't figure out how to schedule bulk jobs all at once...such as when a snow storm hits and we have to quickly start sending people out to clear 100 different locations within hours. This is a challenge so I still have to use Excel Spreadsheet to get it done. Could just be I haven't been able to figure out how to easily do it within the system.

Overall: Scheduling was made easy.

Works well for our company, keeps our department up to date.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Our previous system was outdated and offered no customization or detailed history so this makes a big difference. This hit all of our major needs as well as many of our wants. It's simple enough that someone without a lot of tech/app experience can jump right into using it. Their are useful video tutorials if they want more assistance.

Pros: Being able to see customer history is a big thing for us - I can go to the customer and see all of the times we've been out. Seeing real time updates is a huge plus - I can see photos from the job site and notes immediately after our tech submits them in the field which means we can start ordering parts or anything else we need to do right away. Scheduling is easy and our techs get updates on their phone with all of the info they need right away. I like customizing employees photos and colors so visually the schedule is easy to tell who is scheduled before even clicking to get detail. The start and finish button are fantastic. One of the most useful features beyond basic scheduling is job tags and the ability to run reports. I can export our appointment data and sort it so we can really see where our time is being spend and how. Customer support/chat is really helpful.

Cons: There are a few features and functions that we would like that are not currently offered - fortunately they welcome feedback and do take our requests as considerations for future updates

THE BEST EVER

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small hvac company that is 16 years old and have spent literally over 10k on big clunky software programs to keep a database with previous service records of our customers. One day my carpet cleaner was coming and I got a text message confirming the appointment and another one when he was on his way. I WAS FLOORED. This is a HUGE issue in our business. Having to often to make 2 hour windows for arrival times with our customers. Times are changing, they are NOT receptive to this anymore. Housecall is amazing, honestly. There hasn't been a single thing that has helped our business more than Housecall. It's easy to set up, it's easy for the techs, NOT MORE WRITING DOWN EQUIPMENT SERIAL/MODEL #'s, they just take a picture. I could go on and on but it really has made a huge difference for me. Even the older guys that aren't literate on computers can use this program. I never thought I would see the day when I ran a paperless scheduling system, it was my goal but never a reality. I almost don't want to write reviews because I don't want my competitors to know, seriously!!!! AND IT'S AFFORDABLE. I use to spend my day writing tags, writing appointments manually in a book, sending out invoices and receipts, mailing or delivering estimates and writing thank you notes. No one ever asks me whats on the books this week, I ALWAYS have equipment info to order parts. I was on the verge of hiring a second person now I'm actually free to spend more time marketing and if you are a small business like us, you will know exactly what I am talking about. And the BEST thing is you can ease into it. Not everyone in the trades is computer literate but you can ease everyone in at their speed and make it work. Truly, this is where I appreciate technology the most.

Vendor Response

by Housecall Pro on April 06, 2017

Jennifer! Thank you so much for taking the time to review us! We are very thankful to have such a valued customer. Our goal as HouseCall Pro, is to make your life easier! Keep up the amazing work! Feel free to reach out any time!

Makes My Business A Lot Easier To Run

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I looked for years for a CRM software to help manage my window cleaning/pressure washing company. They were all either too complicated or didn't fit my workflow, until I found HouseCall Pro. This software had made a huge difference in the functioning of my business. Before HCP we did everything on paper. Estimates, work orders, invoices, and schedules were all printed and our office was literally drowning in un-filed, lost and outdated paperwork. This really hurts when you find a stack of invoices that were never mailed. After all we are small business and don't have a full time office staff. After HCP everything is simplified by handling estimates, scheduling, jobs, and invoicing all at the touch of a button as the events are completed. This one feature alone pays for itself not to mention the dozen other things are simplified by HCP such as auto reminder emails to customers and text messages letting the customer know we are on our way. HouseCall Pro makes me look like a pro especially compared to other companies who barley even answer the phone! I [heart] HouseCall Pro

Pros: Awesome and responsive customer service They welcome input from users and implement most of it quickly Automatic reminders to customers Powerful iPhone app with all customer info at your fingertips Marketing module that auto sends postcards Great calendar function with easily movable jobs Google street view to see jobs before you arrive And many, many more

Cons: For me there are no real cons at this point. I could have listed a half a dozen 6 months ago but honestly they are improving the app and web portal so often that I really have no current criticism.

Software is easy to use and beneficial to running efficient. Highly recommend

Jan 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What i find most important and great about this software are the ability to Filter reports, scheduling efficiency, invoicing efficiency, collecting payments, and how organized is allows you to become.

Cons: What i find about the software that is not helpful and would need some updating are the restrictions in regards to accessibility by others that are not admin. Its kind of you either can do it or you can't. No in between. I feel as if certain features should be accessible while others are not. Also Segmenting on the app is not allowed. Techs are not able to go to the existing invoice they are working on from the previous day and add a segment. They have to create a whole new invoice.

Excellent customer service!!

Jul 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CSR was unbelievable during our implementation; not only providing answers to questions, but making suggestions for best practices and organization of data before I even performed some of the sections/steps. Their library of help articles and recorded or live webinars is already amazing, but their chat support is incredible if that is a more practical learning/Q&A resource for you. HouseCall Pro's level of personalized service and commitment to reliable, timely, competent support is absolutely unparalleled. This is one of the main reasons we chose them, and we could not be more pleased with our decision. Quickbooks integration was seamless and even though our data needs a lot of cleanup, the HCP team has been quick to suggest easily understandable and helpful solutions to make that job as efficient as possible for us. Do not hesitate to work with the HCP team; you won¿t be disappointed!

Cons: A few things we wish the system had (reminders/alerts for employees on calendar, ability to create/dispatch/schedule from one screen, etc.) all seem to be in queue for eventual development, so it feels less frustrating than an answer of something like "sorry, we don't support/have that." We love HCP's communication and welcoming of feedback on things us as customers would like to see modified or developed.

Capterra-loader

So far, so good. Has streamlined quite a few things in day to day operation.

Nov 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I enjoy the Google Maps integration, the automated email and SMS function, the ability to book online, and keep my receivables organized immensely! HouseCall Pro has saved me a lot of time, and works great as far as a contact management suite. There are a few things I'd love to see become available with Housecall Pro (things that would make HouseCall Pro a real hit within the pest management industry), but my experience with this software so far has been good.

Cons: If I could change anything, I would add a few features that are specific to my industry (pest control). Such as: Automatic future appointment scheduling (i.e. weekly, semi monthly, monthly, bi-monthly, quarterly, semi-annual, and annual re-occurring maintenance accounts). The ability to track chemical usage by units of measure (oz, grams, lbs, gallons, etc.) for monthly reporting to the county. Automatic payment due reminders. And last but not least, some sort of route optimization tool to ensure less windshield time, and more time spent servicing accounts.

There are a couple of other software suites that be better suited for my selected industry, but I have yet to find any that can integrate online booking as an option through our website, and search engine, and online directory listings.

Overall: Time savings, fuel savings, and a more technologically professional appearance.

We were told we could make "tweeks" to personalize it to our business - not so AT ALL!

May 14, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: You have to save every file as a PDF in order to print it. Your search parameters are terrible. If I put in a persons FIRST and Last name...it won't find it but if I just put in the last name, it MIGHT find it. You can't populate a date - have to manually input. You can only print one phone number...You can't send any message with the emailed invoice. The scheduling is confusing and the customers get confusing emails. Sometimes they don't get the emails at all. You can't make and changes to the credit card landing page. When you click on a page, it should have a cursor to start whatever it is your doing....everywhere in this program, you have take your hand off the keyboard and use your mouse to put your cursor on the name. That should be autormatic!!! Uploading the price list was a complete nightmare and we couldn't get any support from customer service unless we watch your videos.....HouseCallPro is so BASIC you shouldn't have to watch videos....especially because there isn't anything you can change to make it more user friendly for YOUR BUSINESS!
I have so many other complaints but can't list them all here.
We were completely mislead and now we are stuck with this software that makes us do MORE work than we doing with another program!!

Vendor Response

by Housecall Pro on June 02, 2017

We sincerely apologize Carleen! We will reach out and clear up some of the issues you may have had! Have a wonderful day!

NOTHING SHORT OF "EXCELLENCE"

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What I love about this "unique" software is that it makes my job as an "Operations Manager" relatively easy and simple! It has a "user friendly" interface the GUI design and practicability is "phenomenal" to say the least you can tell the programmers did a GREAT job in the implementation and design as well as the "overall" functionality of this SUPERB software program! Even a child can use it with ease! The program is intelligent and "smart" enough to populate the correct info for you as you enter it in and its many features allows you to "effectively" and "efficiently" create and maintain an accurate database of customers, manage and create "state of the art" appointment setting, with "real time" calendar Google maps integration. And not to mention the easy way of keeping track of payments, invoicing and billing. I think is just a "marvelous" and I truly commend the developers for creating it.

Cons: Like any other software program it has a few bugs and glitches here and there, I still haven't come across a software program that is totally "PERFECT" that is highly "improbable" and I would dare say almost IMPOSSIBLE!

Recommendations to other buyers: When evaluating a fantastic program like this you have to agree with me that productivity and "effortless" ease are clearly noticeable at first glance. You always have to maintain an "open mind" approach and realize that the PROs this INCREDIBLE software gives you truly overshadow the minimal CONs it may come up with. Which is something to keep in mind when making an intelligent analysis or evaluation of any program for that matter especially if they are in their BETA stages of development.

You can't get better than this!

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this in an everyday basis. We have 4-5 techs and this is great. Before this I was writing on note pads and keeping it on google. We always missed customers and double booked. With this we never have had those issues. So easy and convenient, my techs even love it. I would recommend it to any contractor who needs it. What a great company. Great to be teamed up with the best.

Cons: Poor tech tracking for gps. The most important thing they are missing is for repeat customers or dates. We do a lot of maintenances and need to do them 3-4 times a year. You don't have a way to do recurring visits or a master list of maintenance customers. It only lets us tag customers. Horrible we miss a lot of customers that way. We have to do or own tracking and keep up with or own list. Need a way to make it easier

Plenty of Features, User Friendly & Awesome Customer Service

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The sea of features HouseCall Pro has to offer has benefited our small residential cleaning company tremendously. We started off with pen & paper but now almost everything is accessible at a click of a button. Invoices, customer database, job history, Quickbooks integration, and even realtime SMS notifications to our customers while our team is deployed to their homes, it's all been nothing but easy. Great, awesome program for an Totally Awesome Cleaning company

Cons: No cons. If you ever find yourself in a strut with the program, just send a message over to the blue bubble and you'll get a quick response with either a solution or a promise to send your request over to their engineers. They are always open for improvement, and are great at helping you out the best they can.

I'm very good dispatch app and very helpful to keep records by hopefully it merges and QuickBooks on

Jul 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It keeps my job and from information together better than before and I like the History part and it can pull things for my Quickbooks account I hope that it merges back into my Quickbooks account as well

Cons: I thought just recently that every entry was numbered and some of the ones that we put in in the very beginning wasn't complete information and so I have to have all of them Complete because they were jobs but I don't know the dates when they were put in and that's very important and I just text support about that no help

Overall: We have 10 phones and it's better to use this app than the way we were before or just sending text messages to our technicians in the field and helps us keep track of things better and how many jobs have been completed and who's not and is completing their jobs and the amounts of money and a good portion of the bookkeeping for part as well

Amazing app that saves me time and keeps my customers well informed. Very professional!

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love how easy it is to organize your customers and send out estimates, invoices, schedule confirmations and text alerts, all with a push of a button! Love how it links to QuickBooks too!

Cons: it Only works if you have an internet connection, which isn't always available, but I get why. Saving all that info would be crazy. If only there was a way to temporarily store your jobs for the day on your phone so you don't have to rely on the internet.

Overall: Saves me time wasted creating and sending out invoices, receipts, schedule confirmations and reminders. With this product, it is all automated, it also links to QuickBooks which saves time logging everything one by one!

This app makes do My bussinsess a lot less complex and saves a a lot of time and resources.

Jul 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very integratable , it has all the features you need in the one package . Customers love knowing when you are arriving and can track where you are. This app features credit card processing, price list integration , invoicing, provides multiple options of estimates for customers to choose from when creating a bid. They also feature online booking , great information and custom reports can be made. You can to use it on your mobile and on your pc.

Cons: Sometimes it's glitchy and there are always bugs that need to fixed. Some important features that I like are not available on the mobile app.

Excellent features to communicate with customers.

May 21, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to enter a new customer and put them on the schedule. Helpful that employees are color coded and can put more than 1 on each job. Really like the technology to email and text customers and provide them with receipts, updates, etc. Like that you can take payments and link CC payments to bank.

Cons: It does not flow the way it should. Notes should have auto date & time and a way to view them better. When you copy estimate to a job, the estimate should be archived. Very confusing when you have several estimates that are still showing. Also should be able to archive customers. Huge problems trying to coordinate with QB Pro due to the numerous jobs that are created and do not get auto deleted once you copy to a job. Very, very confusing.

Helpful automation of customer service & scheduling tasks

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: This software puts helps automate the tasks and responsibilities that my workers have to update me when the job is done, update my customer when they are on the way, starting work, finishing the work. The text notifications to my customers are a huge help and keep everyone in the loop. The newest update that allows me to customize these messages has been very helpful in eliminating unwanted additional communications and clarifications to my customers/clients.

Cons: There are still a few little things here and there that I wished worked differently or better. I'm unable to prevent jobs from being moved from a specified time. My workers may grab a job early that needed to be done at a very specific time and that has caused us some conflict already. There are a few little things here and there which I wish were different but it's nothing that isn't manageable.

Integration with Wave would be preferred over QBO. Quickbooks is an atrocious system, and while it is the industry standard for small businesses, I think it's the worst accounting solution ever created.

Overall: Service based businesses doing as few as 1 job per day or more, per team. Multi-day projects is where this software doesn't work the greatest, but it's something I am told they are looking at enhancing in future updates.

This is a great company with a great product! It has simplified my business in many ways!

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of scheduling jobs; the quick and easy way to create estimates AND then turn them into jobs on the calendar with just a couple clicks. It is truly amazing. The "on our way" and "finished" notifications reflect very professionally to our customers (they have told us so). Certainly one of the greatest feature of HCP has been their customer service, no doubt.

Cons: I would like to see daily and weekly totals on the scheduling screen. This would allow us to see where we are relative to our daily/weekly goals.

Overall: SOOOO MANY! TIME SAVINGS, REPORTING, YOU NAME IT!

Housecall is the best on the market and they are taking pains to stay there.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. I love the fact that I can keep everything in one place. I can dispatch, bill, manage my entire team from one central location, which is very helpful since I am usually traveling.

2. The customer service is (literally) the best I've ever dealt with.

3. The user experience is really nice and friendly for anybody and it keeps getting better with each version of the software.

Cons: A few features I would add...

1. Store Credit Card information so my clients don't have to re-enter it every time they make a purchase

2. Allow selectable time zones for each job for national service providers

3. The mobile app needs the flexibility that the website currently provides.

Overall: Central functionality of multiple services.

Good job HouseCallPro

Mar 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Job tracking system and customer notifications.

Cons: I think you should consider alternate pay plans.

Overall: I'm a single user Computer Repair Shop trying to grow my business. Until HouseCallPro I was using QuickBooks to manage service calls and in store repairs. HCP is great. I can schedule jobs and manage almost all aspects of the jobs easily. The estimate feature is great and the payment processing is easy to use and very affordable compared to other merchant account services. App works great on Apple and Driod phones and tablets. Love the at a glance feature. I can't afford the full blown application yet but maybe someday. Thanks HCP and your developers for looking out for the little guys trying to make a difference. I appreciate you. - Sy Castro

Recommendations to other buyers: On the web version when scheduling you should consider a calender pop up that would allow easier access to dates and times. Or maybe I'm doing something wrong.

Vendor Response

by Housecall Pro on April 06, 2017

Sy! Thanks for the amazing 5 star review! We are so happy that HouseCall Pro has helped you grow your business! We work exactly for stories like yours! Keep up the amazing work!

HouseCall Pro Helps Streamline Our Business

Sep 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There's a lot about the software that we really like. We appreciate how it has helped us to have everything in one place--customer database, scheduling, and employee database--instead of using our antiquated Excel spreadsheet system of the past. We like how it is simple to add new employees and customers and then to schedule them in the system, and we especially value the smartphone app that allows our employees to know exactly what their next jobs are, and even provides them with the customers' addresses and the ability to communicate with each other within the app.

Cons: What's difficult about this software is that it's new and somewhat limited in its features. It clearly wasn't designed with an inventory services company of our size in mind, which makes it challenging because it takes forever for the pages to load on our web browsers. One solution to this would be to have this software downloadable, where we could work on it offline and have it update in real-time as available. Another issue is that not enough of the software is customizable to our needs, and while some improvements have been made, we often feel that our issues do not get addressed as clearly or helpfully as we'd prefer.

Recommendations to other buyers: Make sure you do a lot of research and look at all of your options before settling on one. We found many software programs that could have worked, but this was the one that was the most economical with the software that could best cater to our needs. Make sure you have a chance to view the software in action, and preferably have the ability to test it out for a month on a trial basis. That was one of our main reasons for choosing HouseCall Pro--we were able to see if it would actually work with our system.

We're using Housecall Pro to more efficiently manage our hvac business of 4 techs.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The awesome customer service and continual, well thought out updates show that Housecall is very serious about taking care of their customers. Automated customer notifications have been a great time saver and our customers love it. The integration with Quickbooks Online works great. And the app has great features like navigation and credit card processing.

Cons: The estimates features really need improvement for someone that wants to offer multiple detailed estimates especially generating them in the field. Also, we don't use the consumer app for customers because it appears that we are endorsing the users in other professions, or at least implies that they are associated with us somehow.

10 Stars if Possible

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-Friendly, Reporting Capabilities, Scheduling Visibility, Price, Ease of Use, Customer Service

Cons: NA. My only critique might be minor Excel inconveniences. I.E. when I export jobs, the line items fields are all in one cell as opposed to line items per cell. Very minor and very few cons on this software.

Overall: This software is top notch. My technicians are extremely gun shy with technology and very leery when I told them we were going paperless. Their concerns were quickly put to rest once they got their hands on a tablet with HouseCall. It is user-friendly and allows me the reporting and scheduling capabilities needed to run a service company. I researched 11 other similar software and can honestly say that HouseCall is the best bang for your buck. Additionally, the team there is always happy to help and are very responsive to any questions you may have.

Recommendations to other buyers: Keep up the great work.

Vendor Response

by Housecall Pro on April 06, 2017

Adam! Thank you so much for taking the time to do a review! We love to hear how happy you are with HouseCall Pro! Keep up the amazing work!

Housecall is a good vision, not always well executed.

Jun 01, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: 1. Website Interface
2. The ability to see my statistics
3. The general user experience on the website.

Cons: 1. The mobile app feels like an afterthought. Minimal functionality and doesn't even feel the same as the website. It's like the website had a good amount of time put in, and then the mobile app was coded by somebody who has no idea what they are doing. It's errors and glitches are numerous and I have yet to see any updates in the past two years of using the software.
2. I feel like the company is a little "spammy", always nagging me for reviews and such with no option to opt out.
3. No option for customers to keep their credit card info on file.

Overall: It allows me to dispatch for my contractors

Capterra-loader

After going through several similar programs we were thrilled to find HouseCall Pro!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: HCP is easy to use and customize. It has awesome (and seamless) integration with QuickBooks Online and many other programs which makes our lives so much easier. I spend way less time on bookkeeping now that my invoices and payments are pushed directly to QBO. Our techs love the app and the ability to send the customer a text message that they are on their way to the job. The best part is that the whole HCP team is SO accessible to their customers. They hold a weekly FaceBook live meeting with their Pros (as they call us) where we learn about new updates and get to interact directly with the ownership of the company.

Cons: The reporting section is improving. Right now to do a sales commission report you have to download the Excel report and parse it yourself. Would love to see this on my Dashboard.

FSM / Scheduler / Appointment Reminder - All in one!

Jul 14, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked for a FSM/CRM/Appointment Scheduler software for 18 months. HouseCall is, without a doubt, the best all-in-one solution, and it's only getting better. Highest recommendations.

PROS as of July 14, 2015:
1. App for field technicians is awesome! Best I've seen.
2. Strong and powerful integration with Google -- autofills addresses and integrates with Maps.
3. Automatic e-mail reminders sent to customers.
4. Postcard marketing campaigns.
5. Quickbooks compatible.
6. INCOMPARABLE customer service. They have the best group of people working for them. They are always there to listen to requests and solve problems. Messaging app within the desktop software lets you communicate with them directly anytime.

CONS as of July 14, 2015:
1. Clunky and glitchy scheduling 'applet' -- sleek in design, but I value function over form.
2. "Calendar Views" are sloppy and difficult to read if you have many employees and/or jobs. Practically useless. We must therefore still rely on Google Calendar to view resources and employee availability.
3. No automatic reminders sent to employees...yet....
3. No customization options. (eg - You cannot rename "professional" to "stylist" or "technician" to suit your industry.)
4. No way to "black out" dates on scheduler for employee time off. Again, we still have to use Google Calendar.
5. Very weak CRM (no multiple contacts for a business, no way to name different service addresses, no pipeline for making sales, etc.)

All this being said, PROS far outweigh CONS. The HouseCall team is professional and eager to listen to suggestions. They are always improving, and they are working with us all the time on our feature requests. It is becoming a better software with every release. I love HouseCall and it comes with my highest recommendations.

We looked at most of the programs on the market. Housecall Pro is simply the best.

Aug 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Housecall Pro is equivalent to hiring several office staff. We can't imagine how we ran our business without it. Considering the cost, it would be dumb not to have it. We tried most of the other applications and nothing came close. These guys really understand the needs of our business. Our customers love it too.

Cons: Can't think of any real cons! It would be nice to have the ability to upload photo's into the services and materials database. This would give our techs and sales staff an easy way to show our customers the items they are considering purchasing by eliminating the need to jump out of the application and search for the correct photo elsewhere on our tablets or smart phones. It would also help eliminate confusion and subsequent billing errors while preparing final invoices. A picture's worth a thousand words!

Nothing but Amazingness. Every small business could benefit from HC!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's the "Twitter" of back-end business tools! Quick setup, easy to use, amazing customer response from their end of the app, seamless integration!

Cons: the ONLY disappointment, is a very small one; the slight lack of features, HOWEVER, The Housecall Pro team has been phenomenal at updating features almost weekly! In fact, I actually get a TON more value out of it than when I first started, and I loved it then!

Overall: all of them! almost completely covers my every need on the backend of my tree care business!

Vendor Response

by Housecall Pro on June 22, 2017

Hi Matt. Thank you for this wonderful 5 star review. When we see comments like yours, it motivates us even more. We will try and continue to evolve as a company, so you can run and grow your business more effectively. Keep up the amazing work!

Great product

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It puts my business almost in complete auto pilot . It keeps my schedule clean and helps with organizing and disbatching the workers . Be able to communicate with employees and customers through an app. Allowing our customers to know who is coming and that there on there way. I can't speaking more highly of this company or its software

Cons: Still a growing company and having bugs
There isn't anything that I have to say that I don't like. I knew signing up that they were a growing company and everything wasn't going to be perfect. However, just in a little over a year they have added so many new helpful features and continue to make it better.

Revolutionary!!! Small business with a BIG impression for our customers.

Dec 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's like having a whole back office team in our office. They have designed the system with service providers and customers in mind, and are constantly evolving listening to feedback from pro's like us. Brilliant concept and amazingly simple to utilize. Engineers always ready to help, which I REALLY appreciate. When you use HC Pro, you're business WILL compete in the changing marketplace.

Overall: Drastic improved visibility and impression to my clients. Tremendous time savings to administer my company business.

Capterra-loader

From pencil to app

Jul 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Change the schedule and communicate with teams in the field and office easily, plus communicate with customers via phone/email/txt and make adjustments on the fly. This has cut the paper tangle down to almost nothing. We can track where teams are, see their pictures and notes from the field, adjust billing on site, add items and estimate. It's great to not lose anything due to piles of paper of jobs in progress from initial call, to estimate, to working, to completed, with no need for paper receipts.

Cons: There is not a good way to track people who do not want to be mailed to or emailed, and still keep them in the database

Overall: Secure job app with all job data in one spot that everyone can access as needed, make changes and track job progress, team locations, photos, docs, billing, payments, estimates -- everything we need.

I have enjoyed my experience integrating Housecall Pro with our plumbing service business.

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that using this software is very user friendly. The support staff is responsive and provides excellent customer service. It is easy to enter customers and jobs in the system. I have not utilized all the features such as dispatch, taking customer credit cards, marketing campaigns, and integration with Quickbooks but I know these features are there should we decide to implement them.

Cons: I wish the software was a little faster when I access it, but the speed at which I access the database could be a function of slower internet speeds rather than the software itself.

Overall: Easy to use CRM and enter customers and jobs into the system.

My new business partner!

Oct 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am the owner of Kelly Klean. We are a residential and commercial cleaning service and Dallas Texas. When I say owner, I really mean Receptionist answering all of our frontline calls and text, as well answering our current clients calls and text messages through my personal phone. Social media director for our own website, Facebook, Instagram, Yelp, Angie's list, Properly. All while working in the field, cleaning someone shower or toilet and the phone rings. Wet hands, no pen and paper, already behind schedule do I respond do I not? Honestly it was much easier not to answer the my chiming pocket, what was the train whistle one for again my email or yelp? I have literally been searching for five years for a system like HouseCall Pro. It was the smartest thing I could've ever done for myself, my business, my employees, and my customers. Not anymore, I know exactly who and what it is when I hear that knock knock knock, it's HouseCall Pro and money in the bank. My business has now expanded even faster than I could've imagined. Everything is in one place altogether. And it's not just me that loves it, my 2 other employees, (soon to be 5) new Clients and my old Clients love that we have done this.

Pros: They actually want to know about my business and how they can improve their system to improve mine.

Cons: Training is a a must.

Recommendations to other buyers: Go through the training and play with the system until you are completely confident before you roll out and launch.

Easy, Paperless, Time Saving, Top Notch Customer Service, Business Bettering

Jun 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is extremely user friendly. If you can not figure something out on your own, on the desktop version there is always a chat option available where you can send a real life person a question. And they will get back to you with in minutes, usually under 5. I also love that you can easily see calls that have been completed and calls that are still open. That is a huge help to remind us to get back to open calls.

Cons: I wish that the mobile app had the chat function that the desktop version did. Sometimes techs need help in the field when they do not have access to a desktop.

Overall: It helps organize our business and makes busy days manageable.

Top notch, nothing else compares.

Jun 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Calendar, scheduling, invoicing, customization, and the reporting! You can track all your customers, tag them as you see fit, and create basically any report as you see fit.

Cons: The only con, which is a current con and I'm sure they will fix this in the future, is they only offer this for 1 business. For instance, I am the sole operator for both businesses and I would like to look at one calendar when checking my available.

Overall: It is literally the only software you need to run your service business.

Overall experience is GREAT!

Jun 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to sync with our Quickbooks Online and being able to email invoice directly from application. Not having to enter service tickets is a HUGE PLUS!

Cons: Our company has multiple jurisdictions for sales tax and some change quarterly. With that being said, any future appointments we set before the sales tax changes are made, if we don't update before the job is completed, we receive errors. It would be nice if it could update all future jobs already set.

Vendor Response

by Housecall Pro on June 22, 2017

Hi Jennifer. Thank you for taking the time to do a review. We take every piece of constructive criticism very seriously. We look to improve our application so it can help you and your business best. Thank you for your time!

Excellent customer service and very user friendly.

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The ease of creating estimates and how professional they look. After estimating a job I can have a very professional looking proposal to a customer in literally minutes. I have been told I was awarded the job due to my professional and quick proposal the customer received. Invoicing is the same. I also like how easy it is to notify customers you are on the way, job has started, and job has ended. Keeps customer informed without having to spend too much time on the phone. Customer service and support have been excellent. I ask a lot of questions and require a lot of detail, and they have been more than happy to to keep me more than happy.

Cons: I wish HCP had more CRM qualities. It does have a few but nothing like a Salesforce or other CRM software.

We have used HCP for one year and have been extremely happy with the software!

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is organized and easy to find. HCP has simplified the process for booking jobs and reviewing customer details. My customers love the email reminders and I feel that it gives us an edge over the competition. I love that I can sort jobs by technician, date, etc. making my month-end reporting is so much faster. I also utilize the "tags" feature and love it. This software has been a game-changer for running my business.

Cons: We have had some issues with getting the pricing sheet organized properly for our business. It isn't working perfectly for us but the staff at HCP working to fix our issues.

I started using Housecall Pro almost 2 years ago and it has helped to transform my business.

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It has consolidated my calendar, customer data base, accounting and marketing into one program. My customers LOVE this (all except one that I'm aware of) with the notification of appointments and when I'm headed to the job. The invoices look extremely professional and I can take credit cards all with the same program!

Cons: The calendar on the computer version of HCP on my Mac can be a pain to work with sometimes and I end up grabbing my iPhone to make appointments and create events. It would also be nice to have notifications for events that are on the calendar as well. PLEASE make the calendar easier to use!

Absolutely amazing!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to create and schedule customers, keep track of invoices, amazing customer service, and updates to QuickBooks automatically for me! Works great on my phone, tablet, and desktop.

Cons: A few differences in software between PC and mobile. Takes a little time to get used to, but well worth it!

Overall: Saves me a lot of time! I can schedule via my phone while working under a sink, print invoices while in my truck, see my monthly income boss sitting at my computer, or even check my schedule while sitting down to dinner.

The best part of HCP is it's ease of use and customers really like the features.

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The learning curve is quick and intuitive I don't have time to learn a system. It makes my service call easier and and smoother which makes a better experience for the customer. The communication with the customer has been the best feedback I get. The confirmation text and "On my way" texts make the customer informed and confident we will arrive and care about their time. The payment processing is great I like it all under one platform. I use the postcard feature it automatic I don't have to think about it and it save me time.

Cons: HCP can be slow at times a off line version is needed when data speeds are limited or non existent.

Overall: Time savings for the tech and owners .I like the professional image it provides to the customer it allows me to provide service to my clients.

Overall great software. It fills a definite need in the service industry for scheduling on the fly.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The overall ease of use is great. My customers love the on my way notifications and are generally impressed with it. The support is above and beyond. I have never had a problem getting any help. The support staff's dedication to responding to people is nothing shy of amazing.

Cons: The thing idle least is the lack of ability to add multiple cell numbers with custom names. This is a severe shortcoming of HCP. Also, the calendar isn't nearly as responsive to scroll through as I calendar is.

Run my business on the go

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can run my business on the go, and email new clients estimates to approve and this locks regular clients in on my 30 day termination agreement, as I do not require any contracts.

Cons: I would love a section to make your own terms & conditions for your business. I now have to type a section at the very bottom of the estimate stating once approved they are locked in to the 30 day termination agreement.

Overall: Keeps track of jobs, and paid invoices

Vendor Response

by Housecall Pro on June 22, 2017

Hi Amy. We are so happy that we helped you take your business mobile. Thanks so much for being such an awesome customer. Keep up the amazing work. Ps. You can add your own terms and conditions under your company profile.

Two thumbs up! So glad we found this software.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly software for office and field staff. Very affordable. Our customers appreciate the notification of when we are on the way instead of a several hour time window. Good accountability of techs re: job start and finish times. Immediate payment notifications. Even when away, 24/7 accessibility to customer's projects and previous service calls. Can upload photos and product brochures that can be attached to customer estimates or invoices. Time saving - has greatly reduced paperwork and streamlined procedures.

Cons: Would like the ability to upload and use forms for checklists, rebates, and report templates that will save time in the field, yet communicate clearly and track the status of our customer's equipment.

House call pro is an easy to use application to help manage your business.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use on a desk top and mobile app. I started to use it for scheduling only and found out that it is much more than that. We are a small company that is growing and house call is an easy way to help manage my schedule and my growing crew. The ability to send invoices and have the customer pay is amazing. There are many features that I'm discovering and there is probably much more to come, because the software is constantly improving.

Cons: sometimes the page take a little long to load when used on mobile app. sometimes I have to restart the app.

Instantly made us efficient

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It takes away the unknown. You know what jobs are open and who has paid. I have always been crazy busy and would forget to bill people. This makes billing easy and just the people I would not bill before that I currently bill and collect pays for the service. It also create a level of communication with the customer that just impresses the customer and sets an edge to separate you and the competition.

Cons: It does not communicate counties to QuickBooks. When I do my sales tax I have to individually go through every job and manually break it down....big bummer

Overall: Efficiency

Have used 2 other dispatching software and none compare to HouseCallPro. This is by far the best!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and the price. Everything is nicely laid out on the desktop and the whole process is user friendly. Really saves our dispatchers a lot of time because everything can be done within the appointment, no clicking around to different pages with long pauses between saves / edits.

Cons: The ability to assign an appointment to different tech's without sending the appt ' to the tech 'till we want to dispatch. We do call by call basis with our service tech's. It would be most helpful to assign appointments so you can see who is available and when - At a glance.

Housecall is AMAZING!

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service chat lines answer questions quickly and accurately. The ease of the use in the field made rolling out Ipads simple. It is very easy to use on tablets or smart phones. HouseCall pro makes improvements based on contractor feedback.

Cons: It does not offer reoccurring payments for credit cards.

Overall: Housecall has been, by far, the best business decision I have made within my business. From the ease of use, the the best customer service experience I've ever experienced, HouseCall Pro understands what being in a small business is all about.

Recommendations to other buyers: If someone wants to become mobile in the field, this program makes it simple to use for contractors and customers. Best purchasing decision for our company!

Vendor Response

by Housecall Pro on June 23, 2017

Thank you, Krista. We love having amazing customers like you. We're glad to hear that we were able to help make running your business easier.

I find the program a little touchy. Would like to see a pop up box that asks if you want to exitSear

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that I can Search History it makes it easy to check customers last visit. Reschedule job for a later date is easily done

Cons: when the tech is finished (I know it changes to white) but I would like to be able to some how check a box or change the color so "I" know "I" have already entered it into my accounting program, rather then going back and forth

Overall: Easy to invoice, check history. track tech check start and finish time

Absolutely easy convenient and professional.

Sep 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How it helps you track open invoices and the sending of the appointment confirmations as well as the reminders for your customers before hand and the en route message too.

Cons: Would like a feature where it would save the clients payment information especially for those recurring jobs so that we could collect payment without having to bother the client again for their information. Some clients have asked if their payment by card can be saved as a convenience matter. Hopefully soon.

Overall: Helped to be a lot more organized and collect payment faster as well. The reminders for our clients is a big help as well.

Saves me at least 1 to 2 hours on each customer

Jun 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Once I learned how to navigate the software I found that the automatic texting and emailing has made my customers very happy so it makes me very happy. I also like having to enter information only once and being able to export the customer list to set my daily priorities.

Cons: Only had it for 2 weeks, give me more time and I may have improvement suggestions other than that there is nothing at this time.

Capterra-loader

Great experience.... Love It!

Jul 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the communication that I have with my customers as well as they do. Love the Quickbooks integration, saves me countless hours entering data. The post cards and follow up emails allow me to easily collect reviews and keep in automatically keep in touch with my customers.

Cons: Sometimes we experience slow loading and/or connection issues in remote areas. This is infrequent, but does happen.

Great program. Invoices need to update in quickbooks when updated or changed in Housecall

Jun 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is easy to use. The techs in the field that are trained on this software program are able to stay updated and also attach pictures when they are needed for office or customers.

Cons: Invoices do not update in Quickbooks and have to be gone thru manually to be able to make changes so the reports come out right.

Overall: Being able to schedule, invoice and send estimates with only one program that is easy to use and train on. When attaching files the

Vendor Response

by Housecall Pro on June 22, 2017

Hi Angela. Thanks for being such a valued customer. We always welcome constructive criticism so we can make the best, most well rounded product on the market. Keep up the amazing work.

Simple, Affordable, Frequently Improving, Great Tool

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: HouseCall Pro is a fantastic schedule and sale tracking tool that makes it easy for a small company to be professional. They have paid special attention to improving customer communication. When the technician or sales person clocks into a job, the customer is notified with a text and/or email. Expectations are clear and no one wonders when they will be visited. The new online booking feature and automatic thank you and reminder postcards are simple to set up and a big help to and company.

Cons: They recently made an update that hid a common task from my view. I was confused and couldn't figure out how to convert an estimate to an invoice. Their chat support was quick and helped me find what I was looking for.

Recommendations to other buyers: The little touches like the email and text when an appointment is set and then again when the technician is on route show your customers that you care about their time, even when you are late. It is a simple thing to drag an appointment to a later time and the customer is immediately notified.

From the beginning of time

Oct 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How convenient it is to use from the initial process to the end of the invoice. Customer love how easy it is to approve a job free of any paper and convinient as they can do everything from anphone.

Cons: No reception no service, if you lack of phone service or internet. There is nothing you can do. The problem is that, it is the same with everyone.

Overall: 100% paper fee and convenience for all my staff and customers.

Great experience with this product and company as it has evolved over the past few years.

Mar 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to enter customer and job information once and dispatch it to other users/technicians. Also the reports features are a life saver.

Cons: Missing ability to create a job for a different point of contact within the same customer (i.e. working for a different property manager but billing the same building.)

Lack of attachment preview on desktop version. Lack of Ipad app for technitions.

Thank you

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Customer adding, job adding, merging is a real good feature and easy. Great option of customer notification flexibility at different steps.

Cons: The Private Note part is not date and time stamped - a legal element.
Also it is like a sheet of paper, line after line, when each note has to be separated from each other note placed on different times.

Overall: Customer support. Cell phone use.

LOVE HCP AND HAVE RECOMMENDED MANY TIMES. WILL USE FOR MY NEXT BUSINESS VENTURE 100%

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: TAKES AWAY FROM ME HAVING TO DO PAPERWORK AT THE END OF EVERY DAY..EASY TO USE AND MY CLIENTS LOVE IT!!

Cons: WISH I COULD SEND A MASS EMAIL AND OUR SCHEDULE CHANGES SO FREQUENTLY SO WERE ALWAYS CHANGING THE TIME OF DAY FOR OUR CLIENTS AND IF I UNCHECK "NOTIFY CLIENT" THAN THEY DONT GET NOTIFIED HOWEVER, I DONT WANT THEM TO GET A TEXT EVERYTIME I CHANGE THE TIME..COULD ANNOY THEM EASILY.

Capterra-loader

Great software, great people.

Feb 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the reporting capabilities and the insight it provides for my business. It also allows me to manage my technician's hours.

Cons: Some of the features are somewhat limited, and it feels clunky sometimes. My biggest complaint about this software is it doesn't have the proper tools to handle large accounts that have many different service address. For example, we do facility maintenance for Family Dollar, Wal-Mart, Petsmart, etc. in the state of Indiana and obviously there are many service locations, but one parent account. I wish they would implement some tools that would make it easier to handle our large clients.

Overall: The ability to dispatch service orders to technicians, and track their hours simultaneously in one app.

We have not been where we are without House call, we focus mainly on returning customer and House call organize everything to make it easier to do so automatically sending emails after each job.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you for all your effort in growing the company. You continue to make us look great every time. Thank you!

Pros: The online booking system, the customer communication, the dispatching automatic message and emails.

Cons: No offline version if we are at an areas with no reception we are screw, , no iPad version we use iPad and the way the mobile phone add service line it¿s much easier than on the desktop version.

Ever sense we got on house call we use it everyday. Everyone is now on the same page.

Jul 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have a history of all of your service calls at your finger tips. We take pictures of the each job before and after . So if there is any questions of what was done we have the proof.

Cons: I want 2 to 4 photos of the customer installation when I go under contacts information. I want a picture of the equipment and the lay out, also a picture of the owners. I would be great to be in the office have the customer call in and be able to pull up there name under "house call" and see photos of the person I'm talking to and the equipment they are having trouble with, right there in front of me as I'm talking to them.

Overall: everyone on the team is all on the same page and we all know what is going on at any given moment

Fantastic app. Transformed my business immediately. Won't use anything else.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how simple it is to figure out and use. Even my techs know how tongues it well. I also like how it sends a follow a customized follow up email asking for reviews.
This company values feedback. I am always talking to someone and giving suggestions, some of them have already been implemented.

Cons: It doesn't have the PDF version of the contractors contract that clients Can sign from the app. Other than that, I'm sure that'll be something they will implement. They do a fantastic job listening to their clients.

I use HouseCall Pro to schedule two businesses with multiple sales and service calls per day

Feb 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support. The chat line is amazing, almost always a good answer within a few minutes. Feature requests are added and often realized in the frequent upgrades.

Cons: Lack of ability to directly bring in lead information from my Pay-per-Click provider requiring me to manually cut and paste name, address, phone, etc into HouseCall Pro.

Overall: Efficiency in scheduling and managing my workflow of multiple simultaneous crews operating in different states. Easy navigation to the jobsite through Google Maps. Tight and simple integration with Google Calendar and QuickBooks Online.

EXCELLENT. Best bang for your buck. And great personalized group.

Dec 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality. It makes me look like a "PRO". My customers appreciate being informed when we are leaving and when their booking is confirmed. That is a big thing for customers. It deflates the bubble that the plumbing issue has given them.

Cons: Could use a bit more technical features. I'd like to be able to adjust a date when we receive a check or something through a weekend. Or when we forget to put in a payment and do it later.

Overall: It's like your one stop shop for all you operations. I like how it syncs up with QB and Google calendar.

We use HCP to manage scheduling, estimating, and invoicing for a electrical service company.

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like how easy it is to use and my guys in the field find the app easy to use as well. We currently switched back to HCP after using another system for six months and have a new appreciation for the easy platform.

Cons: There really isn't anything that I don't like about it, I would however like to see the ability to track more numbers such as conversion rates.

Housecall Pro is mostly great

Dec 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: If I had a company that only did one day jobs like a maid service, this would be a great program. But, as a handyman company, we often have to return to finish project, it is not efficient.

Pros: It makes keeps track of invoices, customers, and productivity very well. I love that a text can be shot to the customer and let them know we are on our way and when we are done. Invoicing is easy and the credit card processing works smoothly. It integrates with Quickbooks very well. I love the automatic send out of a Thank You post card to my closed invoices.

Cons: This program does not work well if your company has multiple workers through out the day, at a multiple day jobs, for one customer. The only way to get around this is to use the segment feature, which is clunky and not available from the app. Each segment generates it's own invoice automatically. Which created complications for us. Very frustrating. Also, I do not like that customers have to join Housecall pro to receive texts and when they do they see and can access my competitors who also use Housecall pro.

This system has helped our company in many ways from being paperless to time productive.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the date and time stamps of tracking each transaction whether it be a note, sending an invoice or a customer reviewing their invoice via email.....it's an all around time saving system.

Cons: I wish the software would have a capability to send monthly statements for customers with outstanding balances. We service several multi-housing customers and therefore they have several balances for each. If Housecall had a capability to send statements we could eliminate using Quickbooks.

Overall: Absolutely saves us time and accountability.

Makes my job so much easier!

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Has all the things I need to do my job...reports, etc. If a question does arise, the customer support goes above and beyond to solve it in a timely manner.

Cons: The only thing I am finding right now is with our long list of customers, when I go to the customer list and click on a customer when I wish to go back it doesnt take me to the same place on the list I have to start over...so if I am on page 2 halfway down I end up back on page one at the start. (I have not asked HCP about this yet but will soon.)

HouseCall Pro Makes Organization Easy So We Can Focus on Growth And Customer Service

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The support and continued integrations from the team at HouseCall Pro have been exceptional!

Pros: It's simple to use yet powerful. Our customers love the notifications they receive letting them know we are on the way. We love the ability to set tags and see job and payment status. The chat support from HouseCall Pro has been wonderful. And, their team is always responsive and creative in helping us come up with solutions to our specific business needs.

Cons: We have an extensive inventory list. This took us a while to set up. However, we knew this before making our decision to transition to HouseCall Pro. In the end we're getting a custom catalog. So, it's been well worth the effort.

Can't create statements from this software. Still need Quickbooks. Does not eliminate hours of bookkeeping as promised due to this.

Nov 09, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I am still using Housecall Pro. I am very disappointed that my small company of 5 underwent changes in software to only encounter more problems and hours of troubleshooting on top of the bookkeeping that will not sync over to Quickbooks. The system freezes up several times a day, on both the desktop version and the mobile app. We have reset, cleared cache, logged out and in. None of this seems to matter. The pay link is useful, but Quickbooks has this too. The gps is useful and dispatching calls to our HVAC and maintenance technicians. One supervisor told me he would get to the bottom of our issues and I haven't heard back from him. At one point, I was told I had actually uncovered glitches in their software, and to please be patient. I think Housecall Pro still has a long way to come.

Pros: Ease of dispatching addresses and service calls to technicians.

Cons: Error messages, glitches, kicks me out of app AND desktop version if it has to think too much at once. I have property managers with multiple addresses and those accounts seem to encounter the most problems.

Recommendations to other buyers: Use a scheduling app like google calendar for service and dispatch in conjunction with Quickbooks. Look at more expensive software that will save you headache and money and time in the long run.

Amazing software! Automates everything for you so you can spend your time running your business.

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that I can afford to have all of my employees on it without going broke. I was using another software that required licensing for every employee. I could only afford to have 12 people on it. I have 87 people on HCP.

Overall: It helped us grow last year in gross sales by letting me focus on my business and the marketing tools built into the software were a big part of that growth.

HCP makes scheduling, C.S. & record keeping extremely easy, & makes my Co. look very professional.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I get compliments all the time. They love the "Great Communication" & the ease of the whole transaction. I love that when a repeat customer calls I can know what I charged them last & within about a minute I can reschedule them, many times they'll get the prompt while I'm still on the phone with them.

Overall: Ease of scheduling jobs and client records.

Very easy to use and set up

Jul 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This program is easy to use. I like that all I can keep track of my technicians and also my customers have notifications of the service.

Cons: I can fix the error that shows on the left side corner. It is very annoying to see that number there and not be able to fix it.
One thing I don;t like is that if I have different jobs set up in Quickbooks for the same customer, is hard to match with Housecall. This one shows a list of the customer's name but not the different jobs, so is hard to pick the right one

Must have for small business or one person operation.

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using HouseCall Pro for over a year now and we love it. As an owner of a Residential cleaning company and 30 employees, HouseCall Pro has helped us tremendously with scheduling, customers reminders and billing, tracking time and employees routing from one centralized software. The onboarding was very easy the staff at HouseCall was great. The other thing I like about them is how responsive to new ideas they are. This is by far the best service software out there.

Needs improvement

Oct 22, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the feature of adding a parts list to our mobile app, estimates and invoices look clean and professional.

Cons: Cannot edit customer information on app in field. Does not keep track of time on app, only desktop. Desktop version is confusing, does not keep recent jobs at top of the list unless the page is refreshed each time. Does not close out jobs once they are invoiced. I wish the mobile app was more friendly for in field editing, for example if a technician gets to a job and a customer ask if they can go service another location it would be nice if the technician could add the new address without having to call the administrator to add the new address