Who Uses This Software?

Housecall Pro serves all service business professionals in all major industry categories such as plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, etc.


Average Ratings

1015 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    1 User: $39/mo 1-6 Users - $109/mo Unlimited Users - $199/mo
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Housecall Pro
  • www.housecallpro.com
  • Founded 2013
  • United States

About Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate their business processes and workflows. The #1-rated app is an all-in-one business management solution that allows service professionals to run and grow their entire business directly from their smartphone. The platform includes a wide array of features such as job scheduling, dispatch, automatic invoicing, customer text notifications, payment processing, marketing, online booking, and much more!


Housecall Pro Features

  • Contact Management
  • Customer Accounts
  • Forms Creation
  • Pricing Management
  • Product Configurator
  • Proposal Management

Housecall Pro Reviews Recently Reviewed!


HOUSE CALL PRO

Aug 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the way house call works on the desk top. It is quick and easy for me to do all my daily tasks as it pertains to each individual project I have going on. It is pretty easy to navigate through. The system allows me to keep all projects organize even if we have to go back out on more then one occasion.

Cons: I don't like how difficult it is to search on the desk top version for a particle project. It would make it quicker and simpler to have a "1" step process to look up any project by address or contractor name. Too many steps and difficult right now to find what I am looking for.

The mobile version needs to be simpler for the ADMIN to be able to use. If I am away from the office I can only see my projects, not ALL. I need to be able to see all as the ADMIN in order to conduct business when I am away from my desk and office. Our business requires putting in the home owner address which is not the contractor's address on file. When I try to schedule a job in the field on the mobile version I can never put in the address of the home owner which is where I need my employee to go.(NOT THE CONTRACTOR OFFICE) I have to always put it in the notes and take an extra step to tell the employee address is in the notes instead of where it should be. This makes it very difficult to work with and dispatch my employee to the correct address.

Overall: I like HouseCall Pro very much on the desk top version and would definitely recommend the program to others. I would not recommend the mobile version at this point only because of the issues I have stated. I hope that in time the mobile version will catch up to the desk top version for the ADMIN to be able to conduct business whether in the field or in the office.

I've used HouseCall Pro for 1 1/2 yrs. It has reduced many of the daily tasks running my business.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Scheduling and invoicing jobs, automatic text reminders to employees and customers about upcoming work, email and postcard follow up with customers, Online booking for website and FB pages, invoice tracking, earnings tracking, etc, etc, etc, all kinds of tracking. HouseCall Pro customer service is fantastic. Ease of use. There's almost zero learning curve. You just dive right in and start using it! And if you can't figure out something, help is generally only seconds away, at the most a few minutes. And they speak real English, not Geekspeak! They have a great Facebook group. I've learned so much about business tips and strategies from other members all over the country it's unbelievable. It's like I've been introduced to a whole group of people who share the same struggles in operating a business and everybody on the group helps everybody else. HouseCall Pro is always adding more improvements and integrations with other services. The people at HouseCall Pro listen to their members and are constantly making it better and better. I own a plumbing business and have invested in hundreds of great tools for doing my work, but I'd have to say HouseCall Pro is the best tool I've ever invested in. For the first time, I'm in control of and working on my business. It no longer controls me. I've added one new truck and service tech this year and looking at an additional cost at least, in receipts this year. Couldn't have done it without HouseCall Pro.

Cons: I really can't think of anything. I really can't thing of anything. I really can't think of anything.

This software changed my life and kept my relationship together!

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ok so my partner and I started a new business together and I was using Joist which, for free, is a sweet app but I quickly realized that a serious business needed a serious software to help with logistics. Demo ensued and... Long story short our sales person was really cool and answered all of my difficult questions with ease. And trust me I am an office gorilla. And if you are trying to bamboozle me, well, I have those maternal instincts that can smell bamboozling a mile away. the program was easy to use and easy to learn. It has a real-time app that my tech in the field uses, it is partnered with zillow so the service address shows up with all the juicy details, bed/bathroom, sq ft, price it sold for . my tech uses the map function so he doesn't have to call me for directions. you can search specific date ranges and tag customers with specific tags for ROI data. It keeps a graph display dashboard of all the business vitals. Unlike other programs this one lets you pick the level you want to pay and for more you can get extra services. the lowest level still gives you plenty to run a successful business. I LOVE house call Sparky, the virtual text concierge, that reminds clients when their appointment is, confirms appt, tells them when the tech is en route and when a job is finished. There is a pay online feature, a "bill to separate address" feature, and the customer service is the BEST I've ever dealt with. they even take suggestions.

Cons: when you use the payment box to run a credit card it pops up in the center of the screen and you cant move it to see what the billing zip is on the screen below it.

I don't know if it's me but sometimes it takes a few seconds longer than I like to load between screens. There might be a toggle feature I am missing.

I work hard and I expect my technology to do the same.

I would like to see a little more flexibility in the price list feature. It should operate faster with the line item selection. If I pick something I know is in our saved price list it takes a minute for it to populate the selection box.

When you are inputting the prices of line items by hand the cursor goes to weird places in the price. drives me bonkers

Overall: it makes my job way easier AND we were able to have a paperless office.

Combined most of my programs into one

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We are a commercial cleaning business and have been in business for almost 20 years. For the last few years we have been transitioning from paper to digital. We have multiple employees, that are private contractors. They work at several locations. Each location has it's own pricing. Most times any additional services or charges added to a job are reported back with in a day or two. We were using a paper calendar for on the go access, that was then copied to a shared online calendar. That information was entered into an invoicing program and invoices were emailed via a private email account. The process from work ordered to invoice sent could take up to a week depending on when our employees got back with information about the job. Going into this next year we decided to try an "all in one" program. Housecall Pro so far has been great! It has most of the features we need. I love the app feature that comes with this program. It pings the employee when a job is assigned. Reminds them of upcoming work, gives directions to the location and lets them add details, pictures, or services to that job on site. My workload has been cut significantly, allowing me to get to other administrative demands finished that usually get pushed into my weekend. Having the calendar, employee assignment, clients, services, and invoicing all in one place is amazing. I've had to make some adjustments and "tricks", since it is a basic program. But nothing enough that's made it difficult to use. Overall it has taken a good amount of stress and transition from our plate. For single users to a company with multiple employees, this program can do a lot for you.

Pros: Convenience, combines most of your business programs into one easy to use program Customer Service, with offices on both coasts I am able to get in contact with customer service within 10 minutes. Accessibility, I can access the program from any computer with internet connection or use my phone via the app. Faster Reporting, employees out on the job can add details, services, or new jobs on sight. Cuts out bridges between programs and communication, I can enter in a job on the program, assign my employee and it's sent to whomever I need it to be sent to (employee or client) saves me from having to enter it onto either a paper calendar, or a shared calendar, and then notifying the employee of the job and then waiting on a report that they have completed the work. No contract - you can do monthly, half year or annual commitments

Cons: Limited customization, I have to incorporate my own item code to personalize my clients services. The invoices are also limited on what can be changed/added Only completed jobs can be searched. There's no search or sort option for each client. So I have to scroll through jobs. Once a client accumulates work it can be a hassle to scroll though pages of information. Confirmation emails, because the invoices are sent though the program. I don't receive confirmation emails. It only show what has been sent.

Long time User Review!!! Love this App and Company

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been a user since House Call Pro went national with their service. I don't have anything but good things about the company itself and the app/software! First, the app is for the phone works flawlessly and has improved so much since I first started. (aka awesome development and customer service team behind the app). The latest feature that I love is the employee time tracking feature! They can clock in and out right in the app! and the report for that is simple and user-friendly! I have 1 employee and looking to add another and this solves that huge time tracking issue I was having because they listen to their pros. Now that doesn't cover what my customers have said to me about how they like all the notifications and email reminders and text alerts and so on and so on. This adds so much value to my company. Communication with customers is I think #1 in service based business' and House Call Pro knocks it out of the park! Also great customer service. Great development speed. They are always getting feedback from their pros and using that to put the more requested features to the top of their development roadmap. I love that and have seen it over and over again the past 1.5 years or so I have been using the app.

Cons: Cons? I would have to say no Ipad native app. However, they have made changes to the web portal so it is touch screen friendly and you can still use the mobile app as well just zoomed in. But the web portal through the browser on my iPad works well, I just know it would be snappier as a dedicated app. BUT I also know adding another version of the app would slow overall development of new features as a whole so I am understanding.

Almost There

Oct 18, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: I am a painting and drywall contractor in the Indianapolis area and have looked at about a dozen different programs to help me run my business. The first thing I can say, is that it seems that no perfect program exists, since most are either too generic (difficult to tailor to my industry) or too cumbersome. I actually "used", as in, not really, Builder Trend for a period of time, but found it to be way more than I really needed. Method CRM was another, but it seemed too difficult to master. Several of my coleages in the industry are using estimating software, in addition to Basecamp, Pipeline Deals and other things. Since I am a one man operation, I have to do everything from sales to production to marketing to billing, so time is at a premium for me and I needed a solution that was easy enough to learn. I also needed a program that would synch with my Quickbooks online (another imperfect program, but its what I know) and allow me to function in the field. I eventually stumbled upon HouseCall Pro and was impressed enough to give it a shot. Right from the start, I found it easy to learn. In fact, I signed up, had my personalized tutorial and three hours later was writing my first estimate in the field on it. I will highlight the pros and cons in the fields below, but I can say that this is a company that is constantly improving its product. I get the sense that they want to be able to provide a one stop program. I say that because I have had conversations with one of their specialists and he was asking me what else would I like to see them doing to improve. They have a chat bubble online (at your desktop only) that is available most hours and they connect quickly with helpful answers. My biggest beef with this program is that they are spending a lot of time building new features into the program when I think they should be tweaking existing features. For example, there is an auto responder email feature that you can set up for as many emails as you like, but they have not included an option to include hyperlinks in the emails. I am sending out a survey form and also a review request form, in which I have created the links, but the customer is forced to copy and paste in order to access these. Unfortunately, I am getting zero responses because a hyperlink would be easier. All in all, I think HouseCall Pro is on the right track, but they have a way to go before they can live up to their true potential.

Pros: QBO synchronization, ease of use, ability to do estimates and invoices in the field. Tags allow tracking of specific items (similar to classes) like lead type and services provided. GPS to track employees and picture of house from Google maps shows on customer page. Auto responder feature, postcard program that is cost efficient. Great customer service, responsive. Online booking of jobs for customers. Ability to take credit cards. Mobile program lets customers know when you are on the way to their home. You can set up employees/techs and have their picture sent to the customer before they arrive at a job.

Cons: I have found issues with duplication of invoicing; there seems to be no recognition of multiple invoicing for a single estimate. No hyperlink option for the auto responder email program. Credit card option cannot be turned off on a mobile device, must be done on desktop version when invoicing. There is no job costing function. At $199.00 per month, I feel that this program can do so much more.

Recommendations to other buyers: Do your homework, know what you need a program to do. Seek the advice from people in your industry or a similar one to find out what is working for them. Programs like HouseCall Pro are an investment in your business and will have a corresponding investment in your time. Proper set up of any program is the key to making any program work for you. That is one of the reasons I went with HCP since it synched with QBO; all of my customers and items lists were downloaded, so I had nothing more to do.

FSM, CRM and Appointment Scheduler - All in one!

Jan 13, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For 18 months we were looking for a software that could do three things: 1. Manage our customer database (CRM) 2. Schedule appointments and send automatic reminders to customers 3. Assign and dispatch employees to jobs (Field Service Management) It seemed every software was designed to do one, MAYBE TWO, of these things, but no software could do all three. Then we found HouseCall Pro. It seemed almost too good to be true, but HouseCall does it all for us. We haven't looked back. 1. App for field technicians is awesome! Best I've seen. 2. Strong and powerful integration with Google -- autofills addresses and integrates with Maps. 3. Automatic e-mail reminders sent to customers. 4. Postcard marketing campaigns. 5. Quickbooks compatible. 6. Incomparable customer service. They have a friendly, helpful and intelligent group of people working for them. They are always there to listen to requests and solve problems. The messaging app within the desktop software lets you communicate with them directly anytime. They always seem to respond within mere minutes. 7. They are constantly releasing updates and improvements to the software. It gets better with every release and it shows they really listen to customer suggestions!

Cons: 1. The schedule view is hard to read and use. When you are trying to get an overview of your resources and availability, you have to scroll left/right as well as up/down. It's made it hard for us, so we still have to rely on Google Calendar to view employee availability when trying to schedule jobs. 2. No automatic reminders sent to employees. There is a push notification one hour before a job starts, but this is not enough time for us. We want an email or test least a day, even a week, in advance. 3. Few customization options. (eg - You cannot rename "professional" to "stylist" or "technician" to suit your industry.) You can't include hyperlinks in follow-up emails to link customers to a satisfaction survey. (They have to copy/paste the address into the browser.) 4. No way to "black out" dates on scheduler for employee time off. Again, we still have to use Google Calendar. Although they just released "Non-Job Events" and this could serve as a possible workaround for us. We are looking into it! 5. The CRM is weak. (No multiple contacts for a business, no way to name different service addresses, no pipeline for making sales, etc.)

Recommendations to other buyers: We've learned that no software is perfect and you have to be able to give and take. Make a list of things you need versus things you want. If you are evaluating HouseCall Pro, communicate with them. They are awesome! A lot of times they've helped up come up with workarounds, or they have developed features their customers have asked for.

The absolute best software platform for small service businesses.

Dec 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I own and operate a small plumbing company in San Diego and I have been searching for a product like housecall for years. Yes there are competitive products on the market and I've tried them all. The main problem for the other products was the disconnect or lack of care for the user's (me) feedback. I would find an issue with the software that prevented me from running my business the way I needed to and when I voiced my issue, the response was vague at best but usually nonexistent. My experience with housecall has been the exact opposite. EVERY time I have had an issue or needed help, they have been IMMEDIATELY responsive in helping me to resolve an issue and even develop their product further to improve all aspects. Years ago when we transitioned from the old carbon triplicate paper invoices to electronic means, I had to use a different kind of software for each business task i.e. invoicing, scheduling, dispatching, processing credit card payments, taking photo records for completed jobs, sending appointment reminders and thank you notes, etc. Now, I have ONE software platform that I use for EVERYTHING! HOUSECALL! It does everything I need it to do. It's made my life and business run more efficiently than ever before and the best part is that they're constantly improving it! Almost every week there is added functionality, fine-tuning and improvement on an already fantastic product. If you have a small service company, you would be mistaken to look elsewhere for your field management software. Simply stated... Housecall does it best!

Cons: It's difficult to come up with anything negative about a product that have benefitted my company in such a massive way. All I can say is that it's a bummer that Apple forces app developers to go through such a difficult process to get app updates released, because it slows down the process. Housecall is constantly updating and adding new functionality to the web and mobile applications.

Recommendations to other buyers: If you have another software platform that you want to pit-against housecall, I challenge you to compare the level of customer service that the competitor provides. The guys at Housecall ALWAYS make time for me. It's such a great experience.

Housecall Pro is changing our business for the better!

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our main concerns were to appear as professional as we can. We own a small HVAC company in CA. Its just me, my husband, and a hired hand. I got tired of entering paper invoices and worst of all loosing them >,<. We started with a software that did our pricing for us based on our industry. I will tell you it was a nightmare. They charged us per line on our invoices and the bill just range up. It seemed impossible to get ahead with that software. I won¿t name names to avoid shaming them. When i heard about HCP i decided to do a demo. I was astonished at how much value was actually in the program. included was email marketing to keep in touch with our current customers, smooth connectivity with Quickbooks Online (no more entering invoices) yay!, they send email reminders to clients, they let clients know we are on our way, and tons more. Not only that but customer service is SOOO easy to get ahold of. I almost never have to wait more than a few minuets to get a response via chat. Its fantastic. Its the best software we have used AND its only 1 low monthly fee. We don¿t get charged per invoice or customer. so its really a limitless software and for the price its a steal. They even charge less than paypal for processing credit cards! We couldn¿t be happier. If your thinking about going with Housecall Pro just do it! -new features added all the time -we look professional to our clients -free email marketing included with your subscription -you can set up unlimited campaigns for email to tailor to each group of clients -test messages sent to customer to remind them of appointment and that we are on our way -great estimate and invoice set up -easy to reach customer support -low monthly fee (and even lower if you pay upfront) - syncs with quickbooks (no entering invoice data yay!) - customers can be imported directly from quickbooks online so everything is together. -can get a signature on invoices -all invoices are emailed to customers when job is complete ---The list seriously goes on

Cons: - the only con i can think of is that (like any new software or app) you have to learn how to use it. It takes a little bit to get it down. BUT support is there the entire way to answer your questions --AND even fix your mistakes :) --.

Recommendations to other buyers: Sign up for a free demo. If you have any type of service company you NEED this software.

Good reliable software.

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: works well and is truly built for today's service provider. It is truly a paperless system and up to speed with today's technology. I enjoy using the software and it's very easy to grasp And is kept in is framed in a rudimentary form. There are some cons that I work around daily and issues I don't love but the price for a single user is very much.

Pros: The software has a great mobile application along with its ease of use makes it a winner.

Cons: Basic. I came from a robust expensive software with more depth so my perception may be hazy however there are simple pieces missing that are critical to a service provider. MAPPING. big downturn. Route mapping. The software ten years ago sent the links to google map and allowed us to manipulate the technician's routes. I am not sure how a service providing software can not have the basic route mapping but this on is missing it. I hand type in the address which is not a big deal for one but to me would be unusable if I had ten trucks. Missing simple daily reporting like cash out, call completion rate and tracking. Tracking I can forgive because that tends to only be on larger systems. Cash out is a common practice to ease deposit time. Support is good but you will never talk to anyone. Simple procedures like questions take 10 minutes when a two-minute convo would do. However, I don't have many. Simplicity in customer fields like not having extensions and spouse name along with a confusing issue of billing a customer for work done are a property or tenant. Example. If you bill to a tenant you can not use the tenant's name so they want you to create a new customer and subtitle them to the billing tenant. This makes for an issue of later retrieval and billing of the job. I found it easier to write the name in the notes section. There are more little bugs like this throughout the system.

Recommendations to other buyers: I like the software. Fast and simple and the above pieces I mentioned as cons are not unworkable. Overall the software is fast efficient cost effective and noble ready. I'm not sure I would use it if I was any larger of a company, however.

Over all a very good experience

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I do like being able to set up a schedule and change it when needed. It is good to have the knowledge of where the technician is if needed.

I like being able to see who has not paid and when.

Being able to see when the job was started, finished, changes made and submission to client is a big help.

The ability to capture a signature is one of our favorite features.

It is very easy to use once you have mastered the basics. There are a few things that were challenging to discover how to do it and needed some explanations.

Over all it is a really great program.

Cons: We have had a few problems learning the software. Most of the support staff and very good and extremely helpful. There are a couple that need further training or something. The easiest thing is to wait and then contact them later. Sometimes you need to ask for someone in particular. If I am working on the app late at night or after hours then I will need to wait but that has worked out so far.

I hope that maybe they will be able to program it to be able to add segments to a recurring job. I have a job that always takes at least 3-5 days. That means it needs to have segments and that of course means I can't make it recurring every 2 months.

We had a little trouble switching over to a different phone but we got it worked out and now everything is fine.

Overall: We are able to eliminate the paper invoices and show when the tech arrived and finished if needed. This helps in a lot of areas. It also has helped us to see which invoices have not been received and /or paid as the case may be. Having a signature that we can email with the invoice is so helpful!

HouseCall Pro is Simply Stunning!

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have worked in the corporate software industry for more than 30 years. Most recently I worked at a major software supplier with big name major accounts with more than 30,000 licenses for some of their customers. My role involved all aspects of customer service, including corporate demos, involvement in the sale process and post-implementation customer service. The reason I started this review with that information is that I am actually blown away by the similarities between how HouseCall Pro treats it's customers in comparison. My business is just starting out with only a handful of employees but from day one my engagement with HouseCall Pro has been astonishing - in a very good way - with me receiving as much care and attention as I have been used to giving to my own customers in the past! The initial contact tried to understand the key points that I was looking for in the software before setting up a one-on-one meeting where those key points were shown to me in a live demo. The software itself is actually perfect for my business. The learning curve was a little different to what I expected but the support has been absolutely first class. The online help is excellent, but the online support chat window is phenomenal. The folks in support not only know their stuff, they respond quickly, help with the questions I have, and have a laugh along the way. What actually prompted this review was a more recent phone call to the support team. I had to leave the call before they answered. Totally unprompted, within 5 minutes, they had called me back to see how they could help. Now, THAT was impressive. I completed a lot of research prior to deciding to invest in HouseCall Pro. I made the right decision, without question, when I moved forward with HouseCall Pro. I highly recommend this product.

It works for what we need. Overall not too bad

Mar 28, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to book jobs, save customer information for future use, invoice and record payments all in one place. I love being able to customize the message to clients in the invoice. I love that it shows me dates of when I last sent out an invoice, so I know that I'm not spamming clients when I'm attempting to collect funds. I like sending out Estimates to customers and knowing that they have accepted or declined. Over all it's been a great basic program for tracking our jobs/sales. I like that you have put in time and effort to update certain items in the reports. Separating Taxable Amount, and Tax, has been extremely helpful for my Accounts Receivable.

Cons: It's not as user friendly as one might think. There was a lot of back and forth in the beginning trying to figure out how to work it correctly. The reporting function can be challenging, because you are booking jobs on a date, and then finishing on another date, and then payment is taken on another date. Its hard to know how to filter Dates so they reflect properly on the reporting. Which date does the software pull from? Also, where we live we have 2 taxes that are charged on some items on not on others. I have the ability to enter in more than one tax, but I can only choose one at a time to bill on a specific invoice. Because of this, my software is incompatible with quickbooks. Also I find that there are bugs in the Mobile app. The schedule disappears, or the customer book doesn't load. We don't use the app much except for onsite reference. But that being said, the customer service is Nop Notch, and they have been very patient and willing to work with me through my concerns. I will continue to use the software at a basic level in the future, because it works for us well at that level. But will not upgrade unfortuntley.

Overall: Organizing incoming jobs, and invoicing.

Overall I am happy with the software. I am looking forward to the changes yet still to come.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The communication to customers via email and text is amazing! I love that you can convert an invoice back to an estimate, that you have the ability to created "options" for estimates and the easy approval/decline process that it offers for customers. Overall I am pretty satisfied with all of the features that it offers and am looking forward to the changes yet to come.

Cons: The inability to create additional contacts for each customer and the ability to link a specific customer to a specific job. I also don't like that there is no separate area where private notes can be added to one area (not necessarily to specific jobs) which allows the system to automatically stamp the note with the date/time.

Now, I am not certain since I do not have the higher priced software that offers the GPS tracking, but it would be extremely helpful with the timeclock feature to have the timeclock track times throughout the day, logging from the time the tech clocked in to the time they marked themselves en-route, on-site, and finished throughout the entire day. This would be of great value when matching tech timesheets against HCP or even to integrate it completely as a timesheet that the tech would be paid from (this is helpful in getting techs to correctly mark jobs since they know that's how they will be paid).

One thing about the existing software that I dislike is that if an estimate/invoice is sent and gets returned due to an invalid email address, for it to send an automatic email notification to the administrator advising of the invalid address. Unless I specifically go in and look at the activity, I don't see that it was returned. It would also be really great to have some individualized set up meetings with someone who knows the ins/outs of the software and could help by phone or video meeting with set up.

Overall: Better communication between our business and customers.

A cool cloud-based tool to manage your field staffs and boost productivity.

Aug 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It¿s basically a cloud-based field service management system that assists managers to schedule their tasks, send auto-reminders to their staffs regarding the pending and upcoming work with the task checklists. It also provides you real-time updates about their location. You can control all your employees from your mobile or from a remote location. The application has a Customer database, and you can confirm if a delivery is successfully done, or if transactions are done by field staffs by enabling response from respective clients. It has even helped us with the process of technician dispatch and online payment processing.

Cons: Provides only limited customization. You can only check out the completed tasks, it is difficult to track the progress of tasks. During the time of invoicing, the credit card option could only be turned off by using desktop version and not by the mobile version, and this mobile application lacks in functionalities when being compared to the desktop version. The reporting features aren't up to the mark. In the case of single estimates, we have experienced a few glitches that have created duplication of invoices.

Housecall Pro is a great resource in our dispatching needs and the customer support is exceptional!

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What we like the most is having a software system that is cost effective and doesn't require a server to do our day to day scheduling and dispatching. Our customer data base, schedule and dispatching needs are just a click away. The reporting feature allows us to keep track of closing ratio's and assist in the figuring of the cost per appointment set along with keeping track of sales, reschedules and follow up appointments all with out breaking the bank. We may not use some of the features that more service based companies would but Housecall pro is a daily staple in our day to day job functions. The customer support offered is like none I have ever seen. They are ever changing to support the needs of their customers and the staff is always prompt, friendly and knowledgeable.

Cons: The only con is that the system is a little slow when switching functions or opening work orders. I tend to be a little impatient with slower systems as the nature of the dispatching and waiting on information is a personal pet-peeve of mine as I strive to be efficient as possible.

Overall: Stream lining of dispatching and scheduling at a cost effective price.

Growing bigger with Housecall Pro.

Sep 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The scheduling of techs. Each of the jobs are listed for each tech. Each tech can review the jobs and comments from the estimator and office. Each tech can plan their day out before the day starts from their phone. Emergency calls can be placed into their schedule. The customer knows when the tech is on their way. The office knows when the tech is on site. That is great from a safety and security stand point. Knowing where our workers are at all times could be critical. Just having as much information about the customer and neighborhood they are in before hand is really important to us as a team. Also the customer gets an invoice immediately after the job is done in digital form. Which allows for faster cashflow for the company and less non payments. Overall a great investment for your service company.

Cons: Would like to see better apps for the schedule for the tech that is bigger and less confessing. More graphs would be an asset to me. Especially from the phone/ app.

Overall: Discussed that in the first box. Overall it makes our company look more professional and organized with customers and with employees. It's all of the part in growing your company. For me it's about safety of my techs.knowing where they are at all times. Maybe a button could be added where help is required at the job site causing dispatch to get in contact with tech or notify supervisor. The faster someone can respond the better in most situations. Especially emergency situations. Overall I'm satisfied with Housecall Pro.

Every time I need help response are quick , very effective & knowledgable User Friendly Software

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We are a small HVAC Company that is growing on a steady pace we have experienced that with this software we can grow with less complications This software it's user friendly we had purchased a software prior to this one that was more expensive and very complicated to use. We chose this one because we found out that we are able to navegate easily and almost figure it out on our own without asking for help and when we do ask for help the Housecall Pro team are very prompt, friendly & Knowledgable sometimes they even make me smile sending stickers that are funny and when they tell us what the problem is, it's always something minor and easy, sometimes is something that I forgot to do

Cons: I like the software on the computer more than the Mobile app I wish that the Mobile app had some features that the software on the computer has .

Overall: With the help of this software we and our customers benefit, on our end we are expanding our business our customers are happy to have a system like this to communicate, we are more appealling for potential & new customers they feel that they are dealing with a company that conducts itself very profesionally and we feel more in control of our schedule and how we plan our day to day Bussiness.

Doubled our revenue this year!

Aug 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We started using HCP in mid 2016. We didn't really start using its features until 2017. The first half of 2018 we did more worn than all of 2017. Weve been in business for 11 years and have made about the same amount every year from 2013-2016. 2017 we did see a significant increase in sales, once we fully utilized the features, but nothing like this year. People have asked me if I think it's because of this software.... all I can say is that this software has really boosted my confidence in customer communication and allowed me to implement a few small tweaks that I think have been the result in a better customer experience. Our ship took a slight adjustment when we started fully taking advantage of what HCP offers and we're really starting to see the payout. So, yes, I do think it's the result of using this software.

Cons: Sometimes viewing the schedule from the app can be jumbled

Overall: My experience has been the opposite of trying to push a wet noodle across a table. Which is how it felt running my business before

Excellent software, working through some growing pains.

Dec 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is amazing for scheduling jobs and payments in one convenient, cloud-based location. You can also make changes out in the field, send estimates, send invoices and do a whole slew of other things right from you phone. Excellent software and excellent value for any service based business.

Cons: This software is harder to work with then a desktop solution like QuickBooks or any basic scheduling software. This is because HouseCall is cloud based and there are currently no good ways to go back and forth between lists without having to go back to the dashboard and navigate through all the menus each time you need to access something. It is also currently not possible to allow customers to select which options they want on a multi-option job and then place those options in a single job on the calendar. It is also currently not possible to print an invoice or estimate directly from HouseCall... you have to save a file to your computer first, then print it out. This is actually pretty annoying and time consuming.

Product is easy to use & helps us get a better picture overall of our business. CS is exceptional!

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Seeing the big picture of our company's revenue and schedule all in one dashboard. It has been so easy to use and we are already seeing great improvements in our daily operations since we started using HCP. We have not done any of the training, but everything is pretty easy to use and whatever we don't know, the customer service agents on chat have been exceptional. Customers love to receive invoices and pay them itself. Customers respond faster to estimates and invoices because the platform/format is more professional/business-like rather than the pen/paper process we have been using. We are able to get a better idea of time management for staff and use the data for improvements in the office. (It is also helpful to determine which employees qualify for advancement.) We also love that we can hop on any computer to get our overview of the office operations.

Cons: 1) I with there was an overall search field where you can type in an invoice, name, etc versus having to go through the various reports one by one. 2) If an employee needs to be deleted to make room for new employees, the jobs/estimates will no longer be attached to them (for job history). 3) We are backdating invoices for accurate job history. It would be nice to have an option to enter the date vs arrowing backwards through the calendars (for example jobs from 2013). 4) Multi-tasking: It would be nice if there was a way to jump back and forth between entering invoices, dispatch, etc and not losing data or accidentally creating multiple invoices because we hit the back button on the webpage. 5) There have been minor bugs but CSR are quick to report and

Great program besides lack of customization options

Sep 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: -Dispatching works great, the phone app is great

-Very easy to use

-Customer service is fantastic

Cons: There are a handful of things that I wish it did that would be great for my company but I totally understand that it can't be perfect for EVERYBODY.

The thing that really surprises me that the program doesn't do at all is allow any customization of estimates or invoices (besides the text you input) It would be great to be able to make portions bold or red or slightly larger to make certain parts stand out where you want them to. Even a very basic set of options (bold, underline, 1-2 sizes larger text, red text) would really help to make important parts stand out.

Also, while it's very nice to be able to attach photos to a job and send them with estimates/ invoices, it would be nice and make sense to be able to re-arrange them and have a simple editing tool to add text/arrows/circles to photos to point out specific parts of them.

Overall: Dispatching my repair guys is the main thing that I love about the program. I no longer need to send them with a written list of "to-do's." All the info they need is on the phone app and I can add details in real time and re-arrange the schedule as needed without having to make a call and try to explain the new route. When they have a question, they add a photo of the problem to the job page and call, and I'm able to pull up the photos and go over the solution with them much easier.

Good Software, Excellent Support, Getting Better

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Housecall Pro is a good piece of software and their customer service is excellent. They are continuously refining and improving the product and it has most of the features that I'd like. Everytime that I have a question, I start a chat and have gotten a response typically within minutes except when it is the middle of the night. Every question has been clearly answered.

Pros: Integration with Quickbooks Online Quick and easy address entering and directions Integration with Google Calendar Mobile app response time

Cons: Entering and editing dollar amounts is a little clunky. I often start editing and find that it is appending the numbers to a value already in the field. Sometimes, it seems to do something else. My business seldom uses cents, but I have to enter cents all the time. Software defaults to "notify customers" which generates automatically generated e-mails and texts. I don't want to do that and there is no way to change the default behavior. I have to remember to unclick "notify customer" when I enter the customer or everytime that I change anything to do with a customer.

Recommendations to other buyers: Be prepared to modify your processes a little bit to fit theirs. It took me a while. Their process seem to follow good accounting practices and maybe mine didn't, but it still took a bit to change that. It was a little hard for me to understand when Housecall Pro sends the customer and invoice information to Quickbooks Online. Once I figured it out, it seems to work well.

Keep growing

Feb 26, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Versatility

Cons: Buggy

Overall: I am overall happy with the app , its versatility, design and accommodating features make it an overall trades man dream come true.

The app needs work in the following areas.

1. Messaging:

The customer message feature is clearly bugged and is therefore useless. (After reading a message it's still read as unread )

It is impossible to tell when a new messsge comes in due to this issue .

2. Guides

I've often had issues finding certain tabs due to the intricacies of the app. When this happens I contact the live chat and they send me guides that are incomplete.

This is again not only useless , but frustrating as it shows that your staff is having issues with the app as well.

3. Phone and staff support

Since starting with the app I have found the customer support to be getting worse , the staff less knowledgeable.

Once implemented in a business, The app becomes a very important role in efficiency, scheduling and transactions. Any downtime , discrepancy or bugs in the app can cause considerable damage to ones business.

This is something that should be taken into account with regard to the importance of having a fully functional app with a support staff to back it up.

That is how I choose what app to use.

Recommendations to other buyers: Best app around , For now .

Vendor Response

by Housecall Pro on April 06, 2017

Hi Yosef! Thank you for taking the time to do a review! Here at HouseCall Pro, we pride ourself on our Customer Support. If you ever run into anything, feel free to reach out with any questions or concerns. We are here to help you! Thanks again for doing a review!

We have used this program over a year now and HouseCall Pro has been AMAZING!

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have used this program over a year now and HouseCall Pro has been AMAZING! This truly has taken our company to another level. We are a small HVAC company and this software allows us to communicate with our customers with alerts notifying our customers via email of the time and date the job is scheduled for and a text to the customer from the moment we click the on the way button, to the moment we complete our jobs, job reminders, follow up emails, etc. as well as texting options. HCP has increased our customer satisfaction. We can take and attach pictures to every job and the techs to view the entire history of each customer, collect payment either on site or the customer can pay direct online or via app. Customers are able to book online with the online booking feature. I can't say enough positive things about this program. Their customer service is second to none and improvements are made regularly at the request from their users. This company actually gets it!

So User friendly

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I came from AZ air and heating here in Van Nuys CA the software they had was not as easy to use. just to enter a employee was 8 screens (Cut & Paste). here click click and you are done. WOW once you see if you will see how easy it is to use. Searching easy, reports easy, calendar easy. sending post cards and automatic emails easy. Yes I used the Tech support and it was fast and they were right on so I could get back to my work. they are a Super Team.

Cons: I have found that the automatic emails only work on job's that are completed. (This is great) But they do not have anything yet to handle the automatic emails on estimates. So you make an estimate and you want to have the system do an email for you on ones that are not job's yet and they have nothing automatic. it's a BIG loss of money and would be a great time saver. But as I said they are yet to do it / Hate it and I know with a Great team that they have it won't take them long to get this setup and upgraded.

Overall: Its fast and Easy

HouseCall Pro - HONEST REVIEW 09/03/2018

Sep 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software has all the most important features required for most small & larger mobile service businesses to benefit quickly and grow. It is especially great for implementing full-automation and integrations of many things like, Electronic-Invoicing, Text-Notifications, Emails, Scheduling, Online-Pay, Mobile-Friendly, Google-Apps, and much more!

Cons: Not many Cons at all. Maybe a little further development for minor improvements.

Overall: With HouseCall Pro I have managed to dedicate a few days of setup in order to make my day to day business run much easier and fully Automated On-The-Go. No paperwork left to do at the end of the day can be a huge impact for any business that operates a mobile service. The main Dashboard shows all your stats with insights that will help any business reach their goals much quicker than ever before. Another great feature is the ability to modify and edit invoices along with schedule changes On-The-Go. A best practice would be to have a dedicated Tablet or an Ipad for a larger visual and Touch-Screen mobile access. When using the software you have the ability to Sign-in to the Website Portal and also the App at the same time. This can help when using a Mobile Phone and a Touch Screen Tablet Device. On the Phone it would be ideal to use the App for GPS Google Maps. On the Tablet it would be ideal to login to the Website and use the Web Portal as your Main On-The-Go System. In my honest review of switching my business to the HouseCall Pro software, it has been more than enough time to determine that it will be the future of many successful businesses in the many years to come whether your company is mobile, local, or remote, HouseCall Pro can handle it all! I am A very Happy Customer! Thanks HouseCall Pro!

Great Choice For Small Company

Aug 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is fairly intuitive to use and it didn't take long for the technicians to be comfortable with the mobile app on an iPad. Our customers love the automatic text message with a picture of the tech that will be coming as well as the convenience of a text message when the tech is on his way.

Cons: The desktop format changes frequently and often without notice and it takes time to get used to the features being moved. With heavy call volume it's frustrating to have to hunt for the feature you need.

Overall: The best thing about Housecall Pro is that the company actually listens to the users' suggestions for features and changes and then implements them. Being able to drag and drop appointments in the schedule and find customers, invoices, or part numbers at the click of a button saves valuable administrative time. The tech support is fast and fabulous. Questions and problems are solved quickly via online chat. I can track my technicians in the field through their interaction with the schedule which saves time. As a small appliance repair company with only 2 trucks, this software has been a game changer. We run our office remotely and it's so smooth and seamless that customers have no idea the office manager and scheduler is 5 states away.

After 3 years of use, we consistently rely on HCP to make our home service business run smoothly.

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The interface is so intuitive and Apple-esque in its design both in the web/admin application and the technician app. It makes training field personnel so easy and our customers are constantly in awe of the clean presentation and high level of communication. We are perceived as being a high level, structured franchise and not the owner-operator business that we actually are.

Overall: It makes us run smoothly and keeps our records in order. It also impresses our clients and simplifies our scheduling and day to day operations.

It is highly focused on acquiring consumer users into its ecosystem. To keep them engaged and familiar with the platform for finding other service professionals, it requires your company to fit into their business model. So, the customization that we rely on to help differentiate ourself in the market can sometimes get buried under the "Housecall Way"

We love HouseCall Pro! It's the most crucial tool for our company.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything! But the scheduling/dispatching ability is the best part. It is great to be able to assign employees to the newly booked jobs. They know exactly what they are doing each day.

Cons: The online booking could be much better. A form builder style booking interface would be amazing. More customizable options would be great. For example, maid cleaning has a lot of service and price options, it would be cool to have drop downs to be able to accuartley access and price these jobs.

Overall: We run our entire business on HouseCall Pro, we love all the features and cant wait to get more features. We create estimates quickly for our customers, then turn the estimates into a job with the click of a button, then assign the right tech for the job. The tech shows up, reads the scope, does the job and can take payment quickly. Great software for our company and many others.

I've been using housecall Pro for about 2 and 1/2 Weeks. So far, the customer service has been excel

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The features I like best about this software are that all invoices are updated into QuickBooks Online. I don't have to take care (enter ) all of the merchant service, stripe fees and the invoice payment transactions either. The app seems to work very well so far. It gives my cleaners all the information they need to have for the job. It also lets the customers know that we're coming, when we're finished, and that I can immediately send an invoice. Also, I like that I can send an estimate, where the customer agrees, and then convert that into an invoice and an appointment. It creates a paper trail for them and for me.

Cons: I think, that there should be an ability to have auto payments. For example, when I have a customer who doesn't want to worry about sending me money every week, that we can just auto take it from his bank account. As a result, I get a duplicate entry when housecall Pro invoices him and when I actually do the draw. The other thing that can be changed, is the ability to turn off notifications for certain customers and your cleaners. Every time I make a change, I have to remember to uncheck the customer notification box, because they don't want to get a hundred emails and texts. Which, I obviously forget when I'm making several changes at a time. Just changing who the cleaner will be, send them a text. Sometimes I have to change a cleaner a couple times. Just gets to be a lot of texts.

Satisfied Customer and Keep the Software Updates Coming!

Aug 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We love that the software syncs with Quick Books and also that we have been able to eliminate paper work orders. It's also great that our customers have the option to pay online. We love the tagging feature, which helps us with our warranty work customers. These features have saved us so much time and money. We definitely appreciate customer support as well; the response time to the chat request for help is always great.

Cons: We wish there was a way for the software to support our Service Contract customers. We would love to go paperless with that as well; we have the customers tagged in the software, which does help with scheduling, but we would love a paperless form as well as scheduling support for this as well. We also wish the outstanding invoices report was more streamlined, so that we could just click a few buttons and send past due reminders to all customers with one click. Finally, we would love to see some updates to the "parent/child" part of the software system, for customers who bill to a 3rd party, like a warranty company or landlord.

I absolutely love this software and the team that is behind it. It has changed my life really

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love everything about this software. It is super easy to use and if you have any questions, they are there to help very quickly. It makes scheduling, tracking, and getting paid for jobs so effortless. I have used other software suites in my business. This one is hands down my favorite. It has allowed me to spend less time in the office and more time making money, which is awesome!!

Cons: What I like the least; I guess my only complaint is that the software has evolved very quickly in the three years I have been using it, this mean new features and reworked features. Sometimes they change things that I liked. However, I just have to take a couple minutes to learn the new way and I am fine with it.

Looked at and tried many... This one is affordable for any size business and fairly easy to use.

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The recurring job feature and the ability to sync with QB. If you have recurring clients such as we do in lawn care, then you can set you weekly or Bi-Weekly services up for the entire year and adjust them as needed based on grass growth. Still working on snow removal part of it.

Cons: Doesn't sync with QB Desktop(much cheaper than online) and still can't figure out how to schedule bulk jobs all at once...such as when a snow storm hits and we have to quickly start sending people out to clear 100 different locations within hours. This is a challenge so I still have to use Excel Spreadsheet to get it done. Could just be I haven't been able to figure out how to easily do it within the system.

Overall: Scheduling was made easy.

Works well for our company, keeps our department up to date.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Our previous system was outdated and offered no customization or detailed history so this makes a big difference. This hit all of our major needs as well as many of our wants. It's simple enough that someone without a lot of tech/app experience can jump right into using it. Their are useful video tutorials if they want more assistance.

Pros: Being able to see customer history is a big thing for us - I can go to the customer and see all of the times we've been out. Seeing real time updates is a huge plus - I can see photos from the job site and notes immediately after our tech submits them in the field which means we can start ordering parts or anything else we need to do right away. Scheduling is easy and our techs get updates on their phone with all of the info they need right away. I like customizing employees photos and colors so visually the schedule is easy to tell who is scheduled before even clicking to get detail. The start and finish button are fantastic. One of the most useful features beyond basic scheduling is job tags and the ability to run reports. I can export our appointment data and sort it so we can really see where our time is being spend and how. Customer support/chat is really helpful.

Cons: There are a few features and functions that we would like that are not currently offered - fortunately they welcome feedback and do take our requests as considerations for future updates

THE BEST EVER

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small hvac company that is 16 years old and have spent literally over 10k on big clunky software programs to keep a database with previous service records of our customers. One day my carpet cleaner was coming and I got a text message confirming the appointment and another one when he was on his way. I WAS FLOORED. This is a HUGE issue in our business. Having to often to make 2 hour windows for arrival times with our customers. Times are changing, they are NOT receptive to this anymore. Housecall is amazing, honestly. There hasn't been a single thing that has helped our business more than Housecall. It's easy to set up, it's easy for the techs, NOT MORE WRITING DOWN EQUIPMENT SERIAL/MODEL #'s, they just take a picture. I could go on and on but it really has made a huge difference for me. Even the older guys that aren't literate on computers can use this program. I never thought I would see the day when I ran a paperless scheduling system, it was my goal but never a reality. I almost don't want to write reviews because I don't want my competitors to know, seriously!!!! AND IT'S AFFORDABLE. I use to spend my day writing tags, writing appointments manually in a book, sending out invoices and receipts, mailing or delivering estimates and writing thank you notes. No one ever asks me whats on the books this week, I ALWAYS have equipment info to order parts. I was on the verge of hiring a second person now I'm actually free to spend more time marketing and if you are a small business like us, you will know exactly what I am talking about. And the BEST thing is you can ease into it. Not everyone in the trades is computer literate but you can ease everyone in at their speed and make it work. Truly, this is where I appreciate technology the most.

Vendor Response

by Housecall Pro on April 06, 2017

Jennifer! Thank you so much for taking the time to review us! We are very thankful to have such a valued customer. Our goal as HouseCall Pro, is to make your life easier! Keep up the amazing work! Feel free to reach out any time!

Makes My Business A Lot Easier To Run

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I looked for years for a CRM software to help manage my window cleaning/pressure washing company. They were all either too complicated or didn't fit my workflow, until I found HouseCall Pro. This software had made a huge difference in the functioning of my business. Before HCP we did everything on paper. Estimates, work orders, invoices, and schedules were all printed and our office was literally drowning in un-filed, lost and outdated paperwork. This really hurts when you find a stack of invoices that were never mailed. After all we are small business and don't have a full time office staff. After HCP everything is simplified by handling estimates, scheduling, jobs, and invoicing all at the touch of a button as the events are completed. This one feature alone pays for itself not to mention the dozen other things are simplified by HCP such as auto reminder emails to customers and text messages letting the customer know we are on our way. HouseCall Pro makes me look like a pro especially compared to other companies who barley even answer the phone! I [heart] HouseCall Pro

Pros: Awesome and responsive customer service They welcome input from users and implement most of it quickly Automatic reminders to customers Powerful iPhone app with all customer info at your fingertips Marketing module that auto sends postcards Great calendar function with easily movable jobs Google street view to see jobs before you arrive And many, many more

Cons: For me there are no real cons at this point. I could have listed a half a dozen 6 months ago but honestly they are improving the app and web portal so often that I really have no current criticism.

Software is easy to use and beneficial to running efficient. Highly recommend

Jan 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What i find most important and great about this software are the ability to Filter reports, scheduling efficiency, invoicing efficiency, collecting payments, and how organized is allows you to become.

Cons: What i find about the software that is not helpful and would need some updating are the restrictions in regards to accessibility by others that are not admin. Its kind of you either can do it or you can't. No in between. I feel as if certain features should be accessible while others are not. Also Segmenting on the app is not allowed. Techs are not able to go to the existing invoice they are working on from the previous day and add a segment. They have to create a whole new invoice.

My Experience with HouseCall Pro

Aug 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The functionality of the app for my workers. The workers knew what the house looked like, they were given the directions to the location, and the workers did not have to sign - in to sign - out. This app allowed me to treat my workers professionally ... not requiring them to sign in, however, they did have to sign out.

Cons: The unattractive window for buying the services on line. It was unattractive and not very intuitive for people who want to book online and also their documentation (the "how to") should be laid out in a simpler way. It should be understandable to a 4th grader, yes I'm a retired educator.

Overall: I loved their customer service. That is always a part of the way a evaluate a service.

Excellent customer service!!

Jul 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: CSR was unbelievable during our implementation; not only providing answers to questions, but making suggestions for best practices and organization of data before I even performed some of the sections/steps. Their library of help articles and recorded or live webinars is already amazing, but their chat support is incredible if that is a more practical learning/Q&A resource for you. HouseCall Pro's level of personalized service and commitment to reliable, timely, competent support is absolutely unparalleled. This is one of the main reasons we chose them, and we could not be more pleased with our decision. Quickbooks integration was seamless and even though our data needs a lot of cleanup, the HCP team has been quick to suggest easily understandable and helpful solutions to make that job as efficient as possible for us. Do not hesitate to work with the HCP team; you won¿t be disappointed!

Cons: A few things we wish the system had (reminders/alerts for employees on calendar, ability to create/dispatch/schedule from one screen, etc.) all seem to be in queue for eventual development, so it feels less frustrating than an answer of something like "sorry, we don't support/have that." We love HCP's communication and welcoming of feedback on things us as customers would like to see modified or developed.

Capterra-loader

So far, so good. Has streamlined quite a few things in day to day operation.

Nov 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy the Google Maps integration, the automated email and SMS function, the ability to book online, and keep my receivables organized immensely! HouseCall Pro has saved me a lot of time, and works great as far as a contact management suite. There are a few things I'd love to see become available with Housecall Pro (things that would make HouseCall Pro a real hit within the pest management industry), but my experience with this software so far has been good.

Cons: If I could change anything, I would add a few features that are specific to my industry (pest control). Such as: Automatic future appointment scheduling (i.e. weekly, semi monthly, monthly, bi-monthly, quarterly, semi-annual, and annual re-occurring maintenance accounts). The ability to track chemical usage by units of measure (oz, grams, lbs, gallons, etc.) for monthly reporting to the county. Automatic payment due reminders. And last but not least, some sort of route optimization tool to ensure less windshield time, and more time spent servicing accounts.

There are a couple of other software suites that be better suited for my selected industry, but I have yet to find any that can integrate online booking as an option through our website, and search engine, and online directory listings.

Overall: Time savings, fuel savings, and a more technologically professional appearance.

We were told we could make "tweeks" to personalize it to our business - not so AT ALL!

May 14, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: You have to save every file as a PDF in order to print it. Your search parameters are terrible. If I put in a persons FIRST and Last name...it won't find it but if I just put in the last name, it MIGHT find it. You can't populate a date - have to manually input. You can only print one phone number...You can't send any message with the emailed invoice. The scheduling is confusing and the customers get confusing emails. Sometimes they don't get the emails at all. You can't make and changes to the credit card landing page. When you click on a page, it should have a cursor to start whatever it is your doing....everywhere in this program, you have take your hand off the keyboard and use your mouse to put your cursor on the name. That should be autormatic!!! Uploading the price list was a complete nightmare and we couldn't get any support from customer service unless we watch your videos.....HouseCallPro is so BASIC you shouldn't have to watch videos....especially because there isn't anything you can change to make it more user friendly for YOUR BUSINESS!

I have so many other complaints but can't list them all here.

We were completely mislead and now we are stuck with this software that makes us do MORE work than we doing with another program!!

Vendor Response

by Housecall Pro on June 02, 2017

We sincerely apologize Carleen! We will reach out and clear up some of the issues you may have had! Have a wonderful day!

NOTHING SHORT OF "EXCELLENCE"

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I love about this "unique" software is that it makes my job as an "Operations Manager" relatively easy and simple! It has a "user friendly" interface the GUI design and practicability is "phenomenal" to say the least you can tell the programmers did a GREAT job in the implementation and design as well as the "overall" functionality of this SUPERB software program! Even a child can use it with ease! The program is intelligent and "smart" enough to populate the correct info for you as you enter it in and its many features allows you to "effectively" and "efficiently" create and maintain an accurate database of customers, manage and create "state of the art" appointment setting, with "real time" calendar Google maps integration. And not to mention the easy way of keeping track of payments, invoicing and billing. I think is just a "marvelous" and I truly commend the developers for creating it.

Cons: Like any other software program it has a few bugs and glitches here and there, I still haven't come across a software program that is totally "PERFECT" that is highly "improbable" and I would dare say almost IMPOSSIBLE!

Recommendations to other buyers: When evaluating a fantastic program like this you have to agree with me that productivity and "effortless" ease are clearly noticeable at first glance. You always have to maintain an "open mind" approach and realize that the PROs this INCREDIBLE software gives you truly overshadow the minimal CONs it may come up with. Which is something to keep in mind when making an intelligent analysis or evaluation of any program for that matter especially if they are in their BETA stages of development.

You can't get better than this!

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this in an everyday basis. We have 4-5 techs and this is great. Before this I was writing on note pads and keeping it on google. We always missed customers and double booked. With this we never have had those issues. So easy and convenient, my techs even love it. I would recommend it to any contractor who needs it. What a great company. Great to be teamed up with the best.

Cons: Poor tech tracking for gps. The most important thing they are missing is for repeat customers or dates. We do a lot of maintenances and need to do them 3-4 times a year. You don't have a way to do recurring visits or a master list of maintenance customers. It only lets us tag customers. Horrible we miss a lot of customers that way. We have to do or own tracking and keep up with or own list. Need a way to make it easier

A great service for small business

Aug 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and it keeps track of several different aspects of our business

Cons: Would like to be able to have estimate & invoice number coincide after copying estimate to job

Overall: Housecall has helped us streamline our paperwork associated with quotes and invoices. We have been very pleased with the quality and responsiveness of their customer service team. Having the mobile app for our techs to clock in/out is an added bonus, it makes doing payroll very easy. We started with Housecall when they were fairly new about three years ago and have seen continuous improvements to their site making additions to make our business even more efficient and help with all aspects of job and time management.

We would highly reccomend Housecall Pro to any business that needs this kind of service.

Plenty of Features, User Friendly & Awesome Customer Service

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The sea of features HouseCall Pro has to offer has benefited our small residential cleaning company tremendously. We started off with pen & paper but now almost everything is accessible at a click of a button. Invoices, customer database, job history, Quickbooks integration, and even realtime SMS notifications to our customers while our team is deployed to their homes, it's all been nothing but easy. Great, awesome program for an Totally Awesome Cleaning company

Cons: No cons. If you ever find yourself in a strut with the program, just send a message over to the blue bubble and you'll get a quick response with either a solution or a promise to send your request over to their engineers. They are always open for improvement, and are great at helping you out the best they can.

I'm very good dispatch app and very helpful to keep records by hopefully it merges and QuickBooks on

Jul 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It keeps my job and from information together better than before and I like the History part and it can pull things for my Quickbooks account I hope that it merges back into my Quickbooks account as well

Cons: I thought just recently that every entry was numbered and some of the ones that we put in in the very beginning wasn't complete information and so I have to have all of them Complete because they were jobs but I don't know the dates when they were put in and that's very important and I just text support about that no help

Overall: We have 10 phones and it's better to use this app than the way we were before or just sending text messages to our technicians in the field and helps us keep track of things better and how many jobs have been completed and who's not and is completing their jobs and the amounts of money and a good portion of the bookkeeping for part as well

Amazing app that saves me time and keeps my customers well informed. Very professional!

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how easy it is to organize your customers and send out estimates, invoices, schedule confirmations and text alerts, all with a push of a button! Love how it links to QuickBooks too!

Cons: it Only works if you have an internet connection, which isn't always available, but I get why. Saving all that info would be crazy. If only there was a way to temporarily store your jobs for the day on your phone so you don't have to rely on the internet.

Overall: Saves me time wasted creating and sending out invoices, receipts, schedule confirmations and reminders. With this product, it is all automated, it also links to QuickBooks which saves time logging everything one by one!

This app makes do My bussinsess a lot less complex and saves a a lot of time and resources.

Jul 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very integratable , it has all the features you need in the one package . Customers love knowing when you are arriving and can track where you are. This app features credit card processing, price list integration , invoicing, provides multiple options of estimates for customers to choose from when creating a bid. They also feature online booking , great information and custom reports can be made. You can to use it on your mobile and on your pc.

Cons: Sometimes it's glitchy and there are always bugs that need to fixed. Some important features that I like are not available on the mobile app.

Excellent features to communicate with customers.

May 21, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to enter a new customer and put them on the schedule. Helpful that employees are color coded and can put more than 1 on each job. Really like the technology to email and text customers and provide them with receipts, updates, etc. Like that you can take payments and link CC payments to bank.

Cons: It does not flow the way it should. Notes should have auto date & time and a way to view them better. When you copy estimate to a job, the estimate should be archived. Very confusing when you have several estimates that are still showing. Also should be able to archive customers. Huge problems trying to coordinate with QB Pro due to the numerous jobs that are created and do not get auto deleted once you copy to a job. Very, very confusing.