# Sift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sift the right Financial Fraud Detection solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153866/Sift/reviews --- Sift 4.5 (15) [View alternatives](https://www.capterra.com/p/153866/Sift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sift Ease of use 4.0 Customer Service 4.2 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ansar K. Senior Fraud Analyst Financial Services Used the software for: 2+ years ### "Excellent Platform for Real time monitoring " August 30, 2023 4.0 SIFT is comprehensive solution for risk assessment and mitigation. SIFT excels in offering real time risk intelligence, ensuring timely response and mitigation strategies. It's user friendly interface and customizable features empower businesses to tailor risk management to their specific needs. Pros 1- comprehensive risk assessment 2- User friendly and scalability3- Alerting and notification4- cyber security focus Cons \- complex implementation- Steep learning curve - some users pointed that their is False positive result Review Source VR Verified Reviewer Global Gateways and Fraud Manager Information Technology and Services Used the software for: 1-2 years ### "Best flexible option in the market nowadays..." May 14, 2019 5.0 It can be improved, the support team take too much time attending customer requirements, and regarding the reporting, one instead focusing on the actionable data invest too much time wrangling with the data to get the information we need (asking via email for Sift asciende support, yes is frustrating). But despite these drawbacks, their Machine Learning approach is the best on the market as of today. Pros Workflows functionality (is like the main actions an user can perform while inside our services platform) and Rules functionality (inside each Workflow one can set high number of options and criteria to execute actions (Blocking, Reviewing, etc.) these two features bring what we need in order to map fraudsters and behaviors alike, while at the same time they Machine Learning engine learns from us! Making everything we create inside the tools a lesson learn and then we can focus on the other kind of attacks, relying on the tool. Cons The reporting is so basic it contrast with the high functionality and advanced Machine Learning tool it needs to be improved. Here is where tools like Ravelin excel Sift Science by far!. Reason for choosing Sift Rules and Workflow functionalities, as it enables our agents to deal with the work in the easiest way available. Review Source JH John H. Finance Retail Used the software for: 2+ years ### "Good, but can be better" October 10, 2020 2.0 The management team is responsive, but needs more technical support to upgrade product Pros Simplicity is the single greatest aspect Cons Lacking automation features and requires too much manual entry Review Source RP Ryan P. Manager, Fraud Prevention Retail Used the software for: 6-12 months ### "A must-have solution for merchants addressing scalability. " October 9, 2020 5.0 We began using Chargeback this year and have seen a positive ROI from Real-time Resolution alone. Our win rate has improved and we are able to postpone adding headcount because of the speed with which the existing team can respond to disputes. As a fraud manager with years in the space, this is one of the most elegant and efficient solutions I've used. Pros Speed, ease of use, the ability to copy and paste screenshots into compelling evidence. For a merchant that fields 200x disputes weekly, an automated solution is a must. Cons Support for American Express, and alternative payment methods (like PayPal) is limited. Alternatives considered [Chargebacks911](https://www.capterra.com/p/183048/Chargebacks911/) Reason for choosing Sift The reputation of Chargeback in the space, especially for physical goods merchants, was superior to the competing products. Pricing was straightforward and the agreement necessitates performance of the platform. The Chargeback team builds trust through data and offers reasonable expectations of how their product will impact your bottom line. Review Source ZA Zeeshan A. Fraud Analyst Computer & Network Security Used the software for: Less than 6 months ### "Charegback RTR Overview" October 19, 2020 5.0 Pros We are using RTR solution to prevent chargeback, so far have good experience from the support and integration team. Cons Notification system provided in Accounts sections is not working. Alternatives considered [Kount](https://www.capterra.com/p/226974/Kount/)[Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reason for choosing Sift I reviewed almost all products but Chargeback.com guaranteed solution and quick support response made me choose else I would have gone for Order Insight direct integration with Verifi. Also as promised by Chargeback.com we will be getting VISA and MasterCard inquiries in single dashboard, waiting for the MasterCard solution, hopefully we will go live soon. Review Source VR Verified Reviewer Customer Support Used the software for: 6-12 months ### "Sift Science has enabled us to control unviable users." March 17, 2018 5.0 We get to know the activity of users on a website. Helps us know if there is some kind of iffy business going on. And I like that it is self learning. Meaning it learns from the decisions you make and helps you tag any bad users. Pros I like that it helps me find suspicious interactions between users. It does get me if a user has a network of accounts and if they are the same person by verifying if they are using the same device. Cons It is a bit tricky to use. There are so many options and so much to discover it can be a little bit overwhelming. But once you know what you're doing (kinda) you should be all set. Review Source CG Chaim G. Disputes Manager Retail Used the software for: 2+ years ### "Chargeback is handy software and helpful" October 9, 2020 5.0 It has been positive. Pros The software is helpful in guiding us for how to best respond Cons For what we do it requires too much converting to word, and then back to PDF etc. However we do ten to be more detailed. Review Source ZH Zach H. Sales/Service Manager Used the software for: 1-2 years ### "This has been a great tool to prevent fraud" June 12, 2018 5.0 Pros The scores we receive on transactions are usually quite accurate and fast, and they have helped us avoid many potentially fraudulent orders. Cons We have had some issues where we are unable to locate a transaction in the system to further investigate, even though we received a score for the order. Review Source ML Michael L. Director of payment ops Financial Services Used the software for: 2+ years ### "Use of chargeback.com" October 9, 2020 3.0 Pros Helpful service at times, new price structure could save money Cons Lots of dupes, poor dashboards, no definition of key terms Review Source KL Kerri L. Office Manager Marketing and Advertising Used the software for: 1-2 years ### "Continued Customer of Chargeback.com" October 14, 2020 4.0 Everyone is easy to work with and very willing to answer any questions we have. Pros User friendly - anyone in the office can use. Cons Costly. Its a little more than some of the products out there- but you get what you pay for. Reason for choosing Sift Quality and one platform Review Source CL Chris L. Founder & CEO Financial Services Used the software for: Less than 6 months ### "Essential As You Scale" October 9, 2020 5.0 It has been exceptional and a lifesaver. If you are struggling with chargebacks and don't know where to go, get Chargeback! Pros The challenge of preventing and managing chargebacks especially on subscription businesses can be extremely difficult and confusing. With Chargeback so much of the guesswork is taken out of the process and the control is put back into your hands. Its like having an automated payment specialist on your team. Cons We knew we wanted it asap but it does take about 4-6 weeks to get everything up and running perfectly. Nonetheless, that seems to be industry standard for a good service. Reason for choosing Sift Honestly, nothing seemed to be of much value other than Chargeback! Review Source AO Andre O. Director of Client Services Consumer Goods Used the software for: 6-12 months ### "Impression" October 19, 2020 4.0 Overall, the product is good. It continues to evolve and I look forward to more features being added. Pros I like the ability to track Chargeback Agent interactions and have reporting. Cons The API connections are limited and updates require IT interaction. Not a lot of user customizability. Review Source MR Maxim R. Lead developer Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Easy to integrate using rich API" October 14, 2020 5.0 Pros My team was tasked with integrating Chargeback into our existing reservation system for the quick roll out. Well documented API helped us achieve this in the short amount of time. Chargeback's implementation team was always easily accessible and answered all question quickly and efficiently. Cons We didn't experience any issues during the integration phase. Support was a quick email or phone call away. Review Source AR Ashleje R. Owner Arts and Crafts Used the software for: Less than 6 months ### "Great software to help with chargebacks" April 28, 2022 5.0 I've tried one other software where support was horrible, but I have had great success using this software and getting the support when needed. Pros Chargeback does most of the leg work to help with automated responses and help you win! Simple to use with is a plus when you don't have a lot of time to dedicate to fraudulent charges. Cons Wish there was better support for PayPal payments. Review Source GD Gino D. Customer Support Rep Consumer Services Used the software for: Less than 6 months ### "Honest Review" October 14, 2020 5.0 Pros How easy it was to take care of alerts. The dispute dashboard is cleaner than Stripe's. Cons Some features didn't work. I wanted to get an email alert every time a Chargeback alert came in but every time I tried I got an error. Review Source Similar Products Featured