# RepuGen Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RepuGen the right Reputation Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153890/RepuGen/reviews --- RepuGen 4.4 (10) [View alternatives](https://www.capterra.com/p/153890/RepuGen/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 10th, 2026 # Reviews of RepuGen Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Ron M. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Game-changing reputation management for healthcare." March 26, 2026 5.0 Our overall experience with RepuGen has been extremely positive and impactful. The platform has consistently delivered on its promise to enhance online reputation, increase patient engagement, and drive more positive reviews for our healthcare clients. From urgent care centers to larger medical groups, we’ve seen measurable improvements in patient satisfaction and visibility. Additionally, the RepuGen team has been a reliable partner, offering ongoing support and strategic guidance to help us get the most out of the platform. Pros What stood out most about RepuGen was its ability to deliver real, measurable impact—especially through its advanced reputation management tools and targeted review acquisition strategies. The platform not only boosted our clients’ online presence but also significantly improved patient engagement and satisfaction. Features like sentiment analysis and patient engagement tools made a noticeable difference, and the ongoing support from the RepuGen team helped us fully maximize its value. The team is also proactive, knowledgeable, and truly invested in helping us to get the most out of the platform. Cons There’s very little to dislike about RepuGen overall. If anything, the platform’s depth of features may lead to a little learning curve at the beginning, especially when trying to fully leverage all of its capabilities. However, this is quickly offset by their responsive support team and the long-term value the platform delivers once fully implemented. Review Source Response from RepuGen April 2, 2026 Thank you for your thoughtful feedback, Ron. We truly appreciate it! We’re glad to hear RepuGen is delivering measurable impact through improved reputation, patient engagement, and review growth across your clients. It’s also great to know our support team has helped you quickly navigate the platform and maximize its value. We appreciate your partnership and look forward to continuing to support your success! Best, Team RepuGen AG Amber G. Clinical Office Manager Medical Practice Used the software for: 6-12 months ### "Wow!" March 23, 2020 5.0 RepuGen has increased our online reputation from a 2 star rating to over 4 stars in a very short time. Pros Easy to use and navigate. Efficient in measuring/tracking patient satisfaction ratings. Cons Some patients prefer not to be "bothered" and get upset by RepuGen's attempts to get a satisfaction rating. However, we do have signs at check in/check out that lets all patients know that a survey will be sent to them via email/phone. If they do not want to participate, they can unsubscribe. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing RepuGen Price & features. Review Source Response from RepuGen April 2, 2026 Hi Amber, Thank you for such a great review! Our team is thrilled to hear that you have been enjoying your experience with RepuGen. Please feel free to reach out to us at any time for any of your online reputation management needs. Thank you, Lauren Parr Cofounder and Product Director RepuGen NA Nancy A. Owner Marketing and Advertising Used the software for: 1-2 years ### "Mixed Feelings" March 16, 2020 3.0 I want to love this product because I spent a long time vetting to find HIPAA compliant software at a price point that I could resell. My rep changed in the middle of the processes, and I feel like the information given by the first rep was not as detailed as it needed to be, and there were many unknowns along the way. For example, I was not given accurate and complete information about the price for integrating with the EMR. Pros I've watched the product evolve, and some good things are happening. My current rep is responsive, which I appreciate. I love the opportunity for service improvement and tracking how we deal with negative reviews. I love the new widget and the fact that the testimonials now display the review origin. Cons There are still things that don't work on my account. For example, running reports, the data doesn't populate unless I choose the date range option of "all time." I would like to see the aesthetics of the reports updated. I would like a white label option. Navigation is not as intuitive as I would like it to be. I still don't like that I can't choose to approve 3.5 ratings for publishing because I think it's unrealistic only to have scores of 4 and 5. Reason for choosing RepuGen I thought the price point was lower than it actually is because the integration was not explained well to me. I have several clients that I have been working to get on board for more than a year and have been selling them using your product. In short, I have not found a product I like better and I appreciate the ongoing improvements and opportunity to provide feedback. Review Source Response from RepuGen March 20, 2020 Hi Nancy, Thank you for taking the time to leave a review. We truly appreciate your feedback. I would like to discuss the issues you have been having so we can address them immediately, please call me at 714-277-4173 so I can help. I just sent you an email with a video tutorial on how you can publish 3.5-star ratings to your testimonial page. I look forward to connecting with you soon, thank you again for your feedback. Best Regards, Lauren Parr Product Marketing Manager RepuGen CB Cara B. Director Used the software for: 6-12 months ### "A huge asset to my company. " July 31, 2017 5.0 I am able to hear from clients before we prompt them to review online, so I can weed out and address any dissatisfied clients. Pros What a great tool to manage the online reputation of my business. I love that Repugen is so easy to use and is a great way for me hear what my client's have to say, so that I can assure their satisfaction. The reporting tools Repugen offers really helps me make sense of review data. Review Source Response from RepuGen August 9, 2017 Hi Cara, Thanks for the review! Glad to hear that you've had a positive experience. Regards, Ajay Prasad CEO/President PK Peter K. Used the software for: ### "Excellent service to boost online positive reviews by customers and head off negative ones" October 6, 2016 5.0 GMR Web Team's RepuGen is an elegant, closely monitored system that has worked well for our medical group to improve our online reputation and reviews. We went from very few reviews from years ago, to regular 5-star reviews in excess of the entire volume of prior reviews, within a few months. Customers (patients) receive a communication shortly after a visit, to quickly rate their experience; if positive (at a level you choose), they are thanked and asked to post a review, with easy to use links to various review sites (Yelp, etc.); if negative, a contact person in your organization is immediately notified, to allow prompt personal outreach that often heads off a negative review. RepuGen has both increased our positive reviews (many satisfied folks don't bother to post reviews), and reduced our negatives, boosting our overall rating dramatically, and GMR has been a very responsive, easy to work with company. Highest recommendation. Review Source Response from RepuGen November 8, 2016 Hi Dr. Kim, Thank you for the kind review. It's been a joy helping you and your fellow doctors get consistent online reviews, and the results we've seen have been tremendous. I appreciate the recommendation as well, and look forward to your continued success from using RepuGen. Best, Ajay Prasad, CEO Andrea M. Marketing Manager Medical Practice Used the software for: Less than 6 months ### "Works, but Bumpy" March 16, 2020 3.0 I think this is a good value, but some of the needs we have are being developed as we need them. Pros The integration was easy and I receive a lot of support in implementing and troubleshooting from them. It actually does help us a lot in increasing our online reputation. Cons Customization have been hard. Sometimes the dashboard is glitchy. Reason for choosing RepuGen Value, experience with the healthcare industry Review Source Response from RepuGen March 19, 2020 Hi Andrea, Thank you for taking the time to leave a review, we greatly appreciate your feedback. I would like to learn more about the customizations and glitches that you are referring to so that we can address them immediately. We are always looking for ways to customize our solution to our clients' preferences, but I want to ensure that your experience is as seamless as possible. Please reach out to 714-277-4173 at your convenience so I can help. Thank you, Lauren Parr Product Marketing Manager RepuGen Brian O. Patient Experience Specialist Used the software for: 6-12 months ### "Great amazing customer service from RepuGen, no question left unanswered !!!!!!!!!!!!!!!!" October 26, 2017 3.0 Pros The software is really easy to use which makes its simple for the end user to navigate and engage with the software. RepuGen also has the ability to create and customize a lot functions which is a plus. Cons I think due to the many customizations that RepuGen is willing to provide creates some very minor glitches that occur which is no fault of anyone really. But it does detract from the quality to be honest. Besides that its a great tool. Review Source Response from RepuGen November 8, 2017 Hi Brian, Thanks for the review! Glad we were able to accommodate all of your needs and thank you for understanding the small side effects of some of our flexibility. Looking forward to continuing to improve your online reputation! PL Phoebe L. Office manager Hospital & Health Care Used the software for: 6-12 months ### "User friendly and streamlines my work" December 6, 2019 5.0 Great customer service, user friendly. Pros I like the automation that’s built in to this platform, streamlines my tasks and lets me focus on improving patient experience. Cons No complaints, great system. Easy to use and great set up. Review Source OG Omid G. MD Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent product, user friendly and prompt response from the support guys for a fraction of" May 21, 2018 5.0 Pros Excellent product, user friendly and prompt response from the support guys for a fraction of price from competition. They even helped me figure out how to shorten the url of my review pages. Very happy with their service. Cons none so far. Excellent product, user friendly and prompt response from the support guys for a fraction of price from competition. Very happy with their service. Review Source Response from RepuGen May 31, 2018 Thanks Omid! We are glad to be able to live up to your expectations. Looking forward to continue improving your reputation! Thanks! Regards, Ajay Prasad Founder & CEO vB vahid B. dentist Used the software for: Less than 6 months ### "good no problems" March 29, 2018 5.0 Pros Ease of use of the software and short learning curve so this I like Cons I wish the messages sent out were more personal for the people who are asked to participate in the survey Review Source Response from RepuGen April 2, 2018 Hi Dr. Bashi, Thanks for the great review! Happy to hear your experience with RepuGen has been positive so far. In regards to your concern, you can actually edit the message content in your account if you go to Settings -> Email Settings. You'll have almost full control over what the surveys say so you can make them more personal. Please reach out to our support if you have any questions on this. Thanks! Regards, Ajay Prasad Founder & CEO Similar Products Featured