--- title: "Motadata ServiceOps Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Motadata ServiceOps Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/153905/Motadata/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Motadata ServiceOps Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Motadata ServiceOps ## What is Motadata ServiceOps? Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more. The major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management. ## What is Motadata ServiceOps used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Asset Tracking / 2025 - Contract Management / 2025 - Help Desk / 2025 - Incident Management / 2025 - IT Asset Management / 2025 - ITSM / 2025 - Knowledge Base / 2025 - Knowledge Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Asset Tracking / 2025 - Contract Management / 2025 - Incident Management / 2025 - IT Asset Management / 2025 - ITSM / 2025 Do you work for Motadata ServiceOps?[Manage this product listing](https://www.g2.com/products/motadata-serviceops/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Motadata ServiceOps 4.6 (50) VS. [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (50) Ease Of Use 4.6 (792) Value For Money 4.5 (46) Value For Money 4.4 (713) Customer Service 4.5 (47) Customer Service 4.5 (745) ## Motadata ServiceOps alternatives [4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) Starting price $108.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153905/Motadata/alternatives/) ## FAQs about Motadata ServiceOps Overview ### Which roles and teams benefit most from Motadata ServiceOps? Motadata ServiceOps is most used by IT managers, system administrators, database administrators, and technical support teams that manage incidents, service requests, infrastructure alerts, and system availability. Technical consultants, solution architects, and project coordinators use it to track delivery work, coordinate support activities, and maintain visibility across customer and internal IT operations. Answer based on 50 reviews Overview ### What company size and industries is Motadata ServiceOps built for? Motadata ServiceOps is built for midsize IT services organizations across SAARC, the Middle East, Africa, and Southeast Asia. Midsize businesses represent 48% of reviewers, followed by small businesses at 36% and enterprises at 17%. Information Technology and Services accounts for 47%, with Real Estate at 8% and Architecture & Planning at 5%. Answer based on 50 reviews Features and Usability ### What are the key features of Motadata ServiceOps? Motadata ServiceOps includes core IT service management features such as incident and ticket management, IT asset tracking, and SLA workflows. Its differentiating capabilities include unified dashboards for network, server, virtual machine, and log monitoring, plus customizable reports, contextual alerts, and integrations with Jira, VMware, AWS, and Oracle. Answer based on 24 reviews Getting Started and Support ### What training and onboarding options does Motadata ServiceOps offer? Motadata ServiceOps provides live online sessions, webinars, and documentation. Live online sessions support guided training with an instructor, webinars offer scheduled product walkthroughs and topic coverage, and documentation gives teams written reference material for self-paced review and feature lookup. Answer based on 4 reviews Getting Started and Support ### What customer support options does Motadata ServiceOps offer, and how do users rate the experience? Motadata ServiceOps offers email/help desk, a knowledge base, phone support, and chat. Users often describe the support team as helpful, knowledgeable, and timely, including during presales and technical assistance. However, some users want faster issue resolution, a more stable support portal, and stronger training and documentation. Answer based on 24 reviews Features and Usability ### How well does Motadata ServiceOps monitor networks? Motadata ServiceOps provides centralized network monitoring for devices, servers, virtual machines, logs, and flow data through a unified dashboard. IT operations teams value real-time visibility, contextual alerts, and firewall metrics, while some administrators find device discovery and event correlation limited and need manual configuration for each monitored device. Answer based on 17 reviews Features and Usability ### What features does Motadata ServiceOps include? Motadata ServiceOps offers a broad set of ITSM, asset management, customization, analytics, and integrated modules for enterprise service teams. Users appreciate configurable tracking and end-to-end coverage, but some features take time to learn, asset options can be hard to locate, and third-party integrations and patching may need further development. Answer based on 15 reviews Features and Usability ### How useful is the Motadata ServiceOps dashboard? Motadata ServiceOps gives IT teams a customizable unified dashboard for real-time views of incidents, infrastructure, logs, and asset data. Administrators value clear graphical health information, consolidated monitoring, alerts, and reports that support SLA tracking and quick decisions. Some users want easier access to documentation and knowledge-base resources when configuring dashboard-related workflows. Answer based on 14 reviews Features and Usability ### Is Motadata ServiceOps easy to use? Motadata ServiceOps presents an intuitive interface and unified workspace that make daily IT service tasks easier after deployment. Help desk teams value dashboards, reporting, asset tracking, and integrated service management in one place. Initial installation and configuration can require technical expertise, while some administrators report challenges with Mac agent deployment, asset removal, and application categorization. Answer based on 13 reviews ## Features AI summary Based on 834 ITSM reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Motadata ServiceOps supports all three of the top features buyers look for in ITSM software: **Asset Tracking**, **Support Ticket Management**, and **Incident Management**. Together, these capabilities help businesses keep visibility into assets, manage service requests efficiently, and resolve issues faster, allowing teams to maintain service quality and reduce operational delays. Asset Tracking 4.9 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Support Ticket Management 5.0 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Incident Management 4.9 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Problem Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Service Level Agreement (SLA) Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Real-Time Notifications 5.0 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Motadata ServiceOps 100 features ### All Features - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Assignment: Assign assets to users, job sites, and vehicles to ensure accountability - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Chat/Messaging: Communicate using direct chat or messages within the system - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Depreciation Management: Track and manage the decline in value of assets and plan for improvements - Disposal Management: Plan when and how to dispose of outdated or decommissioned assets - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Templates: Pre-made examples and templates for emails - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - License Management: Track and organize the number of licenses available to the organization - Live Chat: Ability to chat online in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchase Order Management: Create, send, and track purchase orders and their statuses - QR Codes: Matrix barcode that stores information - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (50) 4.5 Based on 50 reviews ## Pricing Value for money 4.5 (46) ### Starting price Free trial available Value for money 4.5 (46) 4.5 Based on 46 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (47) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (47) 4.5 Based on 47 reviews ## User reviews Overall rating 4.5 Based on 52 reviews Filter by rating Counts reflect reviews available in this feed. 5(31) 4(17) 3(3) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful Senior Manager, IT Used the software for: Less than 1 year 1.5 November 12, 2026 AI summary based on a full review The user interface and dashboard of Motadata serviceops are well-received, contributing positively to the user experience. Nonetheless, the lengthy process for customization requests and the lack of AI analytics are notable limitations. Log in to unlock the full review, detailed ratings, and pros & cons IT Manager Used the software for: 1-3 years 4.5 November 5, 2026 AI summary based on a full review This software excels in delivering comprehensive helpdesk services, including asset and patch management, which are crucial for operational efficiency. Although project management aspects need enhancement, the onboarding and support experience is highly satisfactory. Log in to unlock the full review, detailed ratings, and pros & cons C& Co-Founder & CIO Co-Founder & CIO Used the software for: 1-3 years ### "Great tool to monitor networks." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2018 Pros ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model. Cons ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model. DS Dharmesh S. Team Leader Used the software for: Less than 1 year ### "Log your Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2024 Seamless Integration Capabilities: Users find that Motadata ServiceOps seamlessly integrates with other tools, enhancing workflow automation. Pros The platform offers robust features for data management and powerful analytics, enabling organizations to streamline their IT operations. Cons User-Friendly Interface: Users appreciate the user-friendly interface that makes navigation and interaction with the platform efficient. SM Senior Manager Senior Manager Used the software for: 3-5 years ### "Motadata EMS" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 27, 2018 Pros Easy of use. GUI KPI for over all infrastructure. Cons Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher. SK Sai Kumr K. Sr Technical Support engineer Used the software for: Less than 1 year ### "Motadata Asset management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 25, 2024 Pros Motadata ServiceOps offers a user-friendly dashboard and detailed asset tracking for effective IT asset management. It also generates insightful reports to improve operational efficiency Cons difficult to install the Motadata Agent on MAC devices. Also, locating and deleting assets in the console SP syam P. System Administrator Used the software for: Less than 1 year ### "Motadata is Efficient Tool for IT Asset Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2024 Some options in the Asset Management module are hard to access. Additional navigation or search is required to find certain features. Streamlining access could improve efficiency and save time. Pros Motadata ServiceOps simplifies IT asset management with real-time tracking, customizable dashboards, lifecycle management, and detailed reporting Cons The Mac agent installation could be more seamless with a default setup option to simplify deployment. DM Deputy Manager Deputy Manager Used the software for: Less than 1 year ### "Motadata ServiceOps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2024 Pros Easy to use, easy to download the daily reports, easy to customize the report. Cons There nothing that I dislike about motadata service. AD AWS Developer( works for Coca-cola Company) AWS Developer( works for Coca-cola Company) Used the software for: 1-3 years ### "Best tool that provides great informative dashboards about organization infrastructure" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 2, 2019 best tool for knowing your organization infra health checks. Pros It is really has great dashboards that provides information about Network devices health, VMs Health. it is easy to use, easily deploy-able on Cloud.We can easily integrate with other softwares like JIRA, VMware, AWS, Oracle ..etc. Cons Really I don't have any negatives, But I think there is some room for improvement in training and documentation. SD Sr. Database Administrator Sr. Database Administrator Used the software for: 3-5 years ### "Ease at finger tips for IT Pros" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2018 Pros Simplicity with full graphical view of organization. Cons Linux based, maybe a little complex, but it's easy once you set it up. [View all Reviews](https://www.capterra.com/p/153905/Motadata/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.