# Motadata ServiceOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Motadata ServiceOps the right ITSM solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153905/Motadata/reviews --- Motadata ServiceOps 4.6 (50) [View alternatives](https://www.capterra.com/p/153905/Motadata/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 6th, 2026 # Reviews of Motadata ServiceOps Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews sc syam prasad c System AdministratorReal Estate, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Motadata ServiceOps simplifies IT asset management with real-time tracking, customizable dashboards, lifecycle management, and detailed reporting“ November 18, 2024 NK Nitesh K Network EngInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “Some features are hard to understand at first, and integrating with third-party software can be challenging.“ July 15, 2024 PJ Pratik J Network EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “However, it also presents challenges in terms of initial setup complexity, performance issues, and cost considerations. Despite these drawbacks, its strengths in enhancing operational efficiency, proactive incident management, and collaboration make it a valuable tool for managing IT services effectively.“ July 3, 2024 Pratyush S Deputy ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “There nothing that I dislike about motadata service.“ June 26, 2024 PJ Pratik J Network EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “This includes automated ticket categorization, intelligent routing, and automated patch management, which significantly enhance operational efficiency and reduce human error​.“ July 3, 2024 NR Narayan R Manager ITFood & Beverages, 201 - 500 employeesUsed the software for: 1-2 years. “difficult to upload“ June 21, 2024 SK Sai Kumar K Sr Technical Support engineerReal Estate, 501 - 1,000 employeesUsed the software for: 6-12 months. “Motadata ServiceOps offers a user-friendly dashboard and detailed asset tracking for effective IT asset management.“ November 18, 2024 MR Muhammad R Technical ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “If we use workgroups and large numbers, we still haven't found an effective way of discovery agent“ August 8, 2022 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gaurav S. Co-Founder & CIO Used the software for: 1-2 years ### "Great tool to monitor networks." April 4, 2018 5.0 Pros ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model. Cons ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model. Review Source SKK Sai Kumar K. Sr Technical Support engineer Real Estate Used the software for: 6-12 months ### "Motadata Asset management " November 18, 2024 5.0 Pros Motadata ServiceOps offers a user-friendly dashboard and detailed asset tracking for effective IT asset management. It also generates insightful reports to improve operational efficiency Cons difficult to install the Motadata Agent on MAC devices. Also, locating and deleting assets in the console Review Source Jaykumar A. Senior Manager Telecommunications Used the software for: 2+ years ### "Motadata EMS" August 24, 2018 3.0 Pros Easy of use. GUI KPI for over all infrastructure. Cons Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher. Review Source spC syam prasad C. System Administrator Real Estate Used the software for: Less than 6 months ### "Motadata is Efficient Tool for IT Asset Management" November 18, 2024 5.0 Some options in the Asset Management module are hard to access. Additional navigation or search is required to find certain features. Streamlining access could improve efficiency and save time. Pros Motadata ServiceOps simplifies IT asset management with real-time tracking, customizable dashboards, lifecycle management, and detailed reporting Cons The Mac agent installation could be more seamless with a default setup option to simplify deployment. Review Source PK Phanindra K. Assistant manager IT Real Estate Used the software for: Less than 6 months ### "Motadata Asset management " October 3, 2024 5.0 asset utilization and support performance. The built-in reporting tools Pros Asse management with RDP services keep a clear inventory of hardware and software, Cons Asse management with RDP services managing IT assets across departments. Motadata ServiceOps provides a centralized platform that helps us keep a clear inventory of hardware and software, Review Source PJ Pratik J. Network Engineer Information Technology and Services Used the software for: Less than 6 months ### "Enhancing IT Operations with Intelligent Automation" July 3, 2024 5.0 Overall, Motadata ServiceOps is a robust and comprehensive ITSM solution that offers significant benefits through intelligent automation, AI capabilities, and a user-friendly interface. However, it also presents challenges in terms of initial setup complexity, performance issues, and cost considerations. Despite these drawbacks, its strengths in enhancing operational efficiency, proactive incident management, and collaboration make it a valuable tool for managing IT services effectively. Pros Workflow Automation: The platform leverages AI and intelligent automation to streamline workflows and reduce manual intervention. This includes automated ticket categorization, intelligent routing, and automated patch management, which significantly enhance operational efficiency and reduce human error​. Cons The initial setup of Motadata ServiceOps can be complex and time-consuming, requiring a steep learning curve for new users. This can be challenging for organizations without dedicated IT staff or those with limited technical expertise​. Review Source AK Arti K. Project Coordinator Information Technology and Services Used the software for: 2+ years ### "Motadata - Service Desk Review" July 26, 2024 5.0 Pros Supporting team, Prompt response, better solutions Cons Nothing to be mentioned as all the services were up to the mark Review Source NK Nitesh K. Network Eng Information Technology and Services Used the software for: 6-12 months ### "ServiceOps is excellent, feature-rich, and an overall great product." July 15, 2024 5.0 Pros Efficient asset management helps track all IT assets and their details. It also makes handling tickets easy and reduces manual tasks with automated workflows also many customizable features. Cons Some features are hard to understand at first, and integrating with third-party software can be challenging. Review Source PC Perin C. IT Support Specialist Information Technology and Services Used the software for: 6-12 months ### "Motadata ServiceOPs-ITSM" July 4, 2024 5.0 Motadata ServiceOps is a robust ITSM solution. It is particularly valued for its automation capabilities, self-service portal, and detailed analytics. Pros User friendly, Customization, Scalability Cons Performance, Integration, Documentation and Support Review Source VR Verified Reviewer Deputy Manager Information Technology and Services Used the software for: 6-12 months ### "Motadata ServiceOps" June 26, 2024 5.0 Pros Easy to use, easy to download the daily reports, easy to customize the report. Cons There nothing that I dislike about motadata service. Review Source MP Manish P. IT Manager Building Materials Used the software for: 6-12 months ### "Motadata ITSM and NPM for IT Solution and Management." February 10, 2024 5.0 Tool is good, easy deployment and cost effective comparable to peer tools. Pros ITSM and NPM integration and All details in single dashboard. Cons NPM and ITSM on different platform, needs to be on single platform. Review Source Response from Motadata February 26, 2024 Thank you so much for the kind words, Manish! We're thrilled you had a great experience with Motadata ServiceOps SG Shane G. Director Information Technology and Services Used the software for: 1-2 years ### "Amazing Product" July 19, 2022 5.0 Amazing Product Pros Amazing Product to work with, it has all components for an Effective ITSM solutions Cons None at this time - The Product works just superb Reason for choosing Motadata ServiceOps Ease of Use and Reports Review Source PB Pol B. CIO Used the software for: 6-12 months ### "A well-featured product in economical price" April 26, 2018 5.0 Pros Well-oriented interface and tabs automated creation of the map for the host and as well as the analytics for collaborated report. Cons Its not totally critical and it's totally normal to have such an issue like this, if you encountered new hardware need to generate a new MIBs for that and it takes a day for it to be done Review Source KS Kapil S. Regional Manager - Sales & Services Information Technology and Services Used the software for: 6-12 months ### "Overall product is good. This is a good competition over the other International product. " March 16, 2018 4.0 Product for enterprise customers Pros Multiple modules intergrated. Have all that is required for a enterprise customer. Can be customized as per user requirement. Cons Awareness has to be created. Frequent webinar or event has to be arranged. More Sales and pre sales support required. Marketing the product to create end customer awareness. Review Source MR Muhammad R. Technical Consultant Information Technology and Services Used the software for: 6-12 months ### "Motadata - Service Ops" August 8, 2022 5.0 Pros This product can make efficient management of tickets, assets and every helpdesk person, so that we can find out every detail on the case or device that we have. Cons If we use workgroups and large numbers, we still haven't found an effective way of discovery agent Review Source AP Amay P. Consultant - Presales Information Technology and Services Used the software for: Less than 6 months ### "We have done POC of NMS with one of our customer & he was very much happy with Motadata." March 9, 2018 4.0 Pros It's ease of use & reporting, Unified Dashboards, Scalability with Speed, Log Management Network, Server, App Monitoring, Flow Monitoring, Contextual Alerts, Native Apps for Integration. Cons Custom configuration, Does not auto-discover devices. You will have to configure each device you want to monitor by creating a configuration file for that device. Review Source BKG Brij K G. Solution Architect Architecture & Planning Used the software for: Less than 6 months ### "NMS functionality is good." May 1, 2018 4.0 Pros All the functionalities asked in the tender is available in the NMS software. So this is the pro for the Motadata NMS. Cons OSS/BSS stack should be built by the team so that they can offer the complete stack asked in the tender. Review Source SM Sreekanth M. Sr. Manager Industrial Automation Used the software for: Less than 6 months ### "Yaskawa Motodata Service Ops" July 18, 2024 5.0 I am very much happy with their service and support level. presales and technical department are very much supportive. Pros their excellent support and knowledge sharing of every option. Cons their excellent support and knowledge sharing of every options. Review Source AF Amol F. IT Manager Machinery Used the software for: Less than 6 months ### "Motadata Review" August 2, 2024 5.0 Pros Customization and tracking is very nice. Cons Application categorization is bit difficult. Review Source DJ Devansh J. EMS Admin Information Technology and Services Used the software for: Less than 6 months ### "Commendable experience with Motadata ServiceOps" July 19, 2024 4.0 Pros Ticket & asset management which is very crucial part of our state data centre project Cons Currently service Ops can have a feature of different dashboard with live monitoring of incident calls where it refreshes it self every 30 sec so as to meet our SLA . Review Source NR Narayan R. Manager IT Food & Beverages Used the software for: 1-2 years ### "Good Product" June 21, 2024 5.0 very good. we can recomand the same to other Pros Its very flexible to setup as per requirement. Cons Asset Management module. difficult to upload Review Source JG Jinal G. Executive support operation Information Technology and Services Used the software for: Less than 6 months ### ""Transform Service Operations with Motadata's Advanced ServiceOps Platform"" July 4, 2024 4.0 Pros Intuitive Dashboards: User-friendly dashboards that present data clearly and facilitate quick decision-making.Integration: Seamless integration with existing IT systems and tools for enhanced functionality. Cons Complexity in Setup: Users may find the initial setup and configuration process to be somewhat complex or requiring a steep learning curve. Review Source pP prakash P. system administrator Architecture & Planning Used the software for: Less than 6 months ### "Motadata ServiceOps" June 27, 2024 5.0 Pros ticketing and asset managements and remote desktop Review Source GK Gaurang K. CSO Computer Software Used the software for: 2+ years ### "Best Servicedesk tool for Mid Size organization" June 24, 2022 4.0 We are really satisfied with motadata serviceops software and their support team. We are able to slash down the team effort by 40%. Pros Motadata serviceops is unified software that provides servicedesk/helpdesk, Asset management and patch management on single platform. User experience and performance of tool is way better than other vendor tool which we have evaluated. I took only 2 weeks for our agent to well verse with our software. Also, the multi channel service delivery is awesome with support of built in chatbot and chat software. Cons I think it would be better if they also include third party patching as part of patch management Reason for choosing Motadata ServiceOps due to over TCO and Features Review Source DS Dharmesh S. Team Leader Warehousing Used the software for: Less than 6 months ### "Log your Service" April 18, 2024 5.0 Seamless Integration Capabilities: Users find that Motadata ServiceOps seamlessly integrates with other tools, enhancing workflow automation. Pros The platform offers robust features for data management and powerful analytics, enabling organizations to streamline their IT operations. Cons User-Friendly Interface: Users appreciate the user-friendly interface that makes navigation and interaction with the platform efficient. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Reason for choosing Motadata ServiceOps it’s essential to consider individual organizational needs and requirements when evaluating IT service management platforms. Alternatives like Freshservice, ManageEngine Endpoint Central, ServiceNow IT Service Management, and NinjaOne (formerly NinjaRMM) have also received positive reviews and may be suitable for different contexts1. 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