--- title: "Page 2 | Motadata ServiceOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Motadata ServiceOps the right ITSM solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153905/Motadata/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Motadata ServiceOps 4.5 (52) [View alternatives](https://www.capterra.com/p/153905/Motadata/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Page 2 - Reviews of Motadata ServiceOps ## Showing most helpful reviews Showing 26-50 of 52 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AV Avadhesh V. Associate manager Used the software for: Less than 1 year ### "A Comprehensive Analysis" May 14, 2024 5.0 Pros 1 Provide extensive monitoring capabilities for IT infrastructure, application and network 2.Customizable dashboards for real-time visibility into critical metrics 3Includes automation features for alerting. improving operational efficiency. Cons 1\. Some users find the initial setup and configuration process to be complex , requiring technical experties. Review Source NR Narayan R. Manager IT Used the software for: 1-3 years ### "Good Product" June 27, 2024 5.0 very good. we can recomand the same to other Pros Its very flexible to setup as per requirement. Cons Asset Management module. difficult to upload Review Source SM Sreekanth M. Sr. Manager Used the software for: Less than 1 year ### "Yaskawa Motodata Service Ops" July 23, 2024 5.0 I am very much happy with their service and support level. presales and technical department are very much supportive. Pros their excellent support and knowledge sharing of every option. Cons their excellent support and knowledge sharing of every options. Switched from [Total Contacts & HelpDesk](https://www.capterra.com/p/127283/Tele-Support-HelpDesk/) Review Source CTO Used the software for: 3-5 years ### "Motadata Service Ops Review" August 4, 2022 5.0 Pros Short learning curve using the product. Intuitive UI and dashboard Customizable fields as needed by each EU and reports Cons Nothing I can think of that is not good about this product. Review Source Director Used the software for: 1-3 years ### "Amazing Product" July 25, 2022 5.0 Amazing Product Pros Amazing Product to work with, it has all components for an Effective ITSM solutions Cons None at this time - The Product works just superb Switched from Ease of Use Reasons for choosing Motadata ServiceOps Ease of Use and Reports Review Source PK Phanindra K. Assistant manager IT Used the software for: Less than 1 year ### "Motadata Asset management " October 15, 2024 5.0 asset utilization and support performance. The built-in reporting tools Pros Asse management with RDP services keep a clear inventory of hardware and software, Cons Asse management with RDP services managing IT assets across departments. Motadata ServiceOps provides a centralized platform that helps us keep a clear inventory of hardware and software, Review Source SY Santosh Y. Executive Used the software for: Less than 1 year ### "Efficient and User Freindly" January 24, 2024 5.0 Pros 1.Real Time update. 2.Visual Appeal. 3.Interactive. 4.Clarity and Simplicity. Cons Process to close request which is time consuming and lengthy. Switched from [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Review Source Response from Motadata February 26, 2024 Thank you so much for the kind words, Santosh! We're thrilled you had a great experience with Motadata ServiceOps AF Amol F. IT Manager Used the software for: Less than 1 year ### "Motadata Review" August 7, 2024 5.0 Pros Customization and tracking is very nice. Cons Application categorization is bit difficult. Review Source System Administrator Used the software for: Less than 1 year ### "Unified tool with log, flow and NMS in affordable licensing" August 27, 2018 5.0 Pros This tool has one single dashboard to monitor complete IT infrastructure. Unlike other tools in the market, in which I need to toggle between Windows to monitor logs & network devices Cons As of now I am liking it. Good tool and is used by multiple member in our team. Review Source DJ Devansh J. EMS Admin Used the software for: Less than 1 year ### "Commendable experience with Motadata ServiceOps" July 25, 2024 4.0 Pros Ticket & asset management which is very crucial part of our state data centre project Cons Currently service Ops can have a feature of different dashboard with live monitoring of incident calls where it refreshes it self every 30 sec so as to meet our SLA . Review Source Director Used the software for: 1-3 years ### "Best Management Software with Data Analytics build in " March 14, 2018 4.0 Pros Help us in correlating analytics for all our IT data. Turn IT into more productive . Help us in take correct and optimum decision in IT. Improved performance by using reporting. and ease of compliance. help us in finding RC analysis . Cons It does not supports AAA feature, inbuilt radius and LDAP authentication for the wired and wireless network Review Source Sales and Marketing Growth Hacker Used the software for: Less than 1 year ### "All in one too helps save costs" August 13, 2018 5.0 Pros Ease of use. Customisable dashboard and reports. Cons Nothing as such. Good tool, value for money. Review Source Enterprise Architect ### "Good product at good cost, however need to work on SAAS Model and more competitive features " March 9, 2018 4.0 Management and monitoring of infra Pros Dashboard is good and Consolidation is done in beautiful way probes are good for all the components Cons event correlation is not that great Probes are limited to infrastructure only, need to move it to HCI and application layer as well Review Source ICT Department Supervisor, PCO ICT Department Supervisor, PCO Used the software for: Less than 1 year ### "Everything is in there features, etc. as far as " July 9, 2018 5.0 Pros Unified Solution , best fit to our healthcare organization. with a real time network assesment, bandwith monitoring, pricing is reasonable, server tracking and statistics. Cons can think of anything, performance diagnostics are good. local pricing is quite reasonable, only management wise decision be given top priority. Review Source Account Manager Used the software for: Less than 1 year ### "Ease of access and superb end connectivity " March 19, 2018 5.0 Pros User interface is excellent The team is really nice which helps us in a product demo.SOW and SOP provided by the team is well planned.The installation time and the lead time is very less. The product is flawless.Detailed design.The sales team, as well as the implementation team, is very polite and helpful Review Source Sale Used the software for: I used a free trial ### "Network monitoring " August 12, 2022 4.0 It is great service can help more with IT guys. Pros yes Great software, It is easy for IT guys for monitor. Cons Some part is not fix customer pain point. Reasons for choosing Motadata ServiceOps It can can us much with our process. Review Source aK alex K. network manager Used the software for: Less than 1 year ### "Software has some advantages that others do not." July 4, 2018 4.0 Firewall performance that no other tool offered by default. Pros The thing that stood out for this application is the ability to report CPU/memory of Sonicwall firewalls. None of the other 6 tools we have tried were able to monitor firewalls that well. Cons It doesn't have everything I want. Like switch configuration backups and network map's including VLANS like HP Procurve manager Plus. I miss it already. Review Source Mohamed W. delivery engineer Used the software for: Less than 1 year ### "such an amazing experience as an overall" April 6, 2018 5.0 easing my work and helping me figure out too much things Pros this software is a really helpful one it eases my work and it is so easy to work on such an amazing experience Cons nothing till now it just helped me in my work and i did not figure out that i don't like either to fix the errors in the logs :) Review Source sales sales Used the software for: Less than 1 year ### "good" May 2, 2018 5.0 Pros Well-oriented interface and tabs automated creation of the map for the host and as well as the analytics for collaborated report. Cons upport experience need to be better and issues should get resolved in shorter span of time. the portal should be more robust and stable Review Source Associate Account Manager - Sales Used the software for: Less than 1 year ### "Motadata is an IT analytics software platform that derives business insights by real-time processing" April 5, 2018 4.0 Pros By using a single application i am ables to do log managment, flow monitoring, reporting etc. This is the only platform that correlates, integrates and visualizes all sorts of IT data using native apps on a single platform for complete visibility across your dynamic infrastructure Cons I like some more featues like unified dashboard and alerts. It processes any kind of log data generated from any source and analyze it to identify threats, trends and helps meet compliance standards such as PCI DSS, FISMA, HIPPA etc. It has ability to analyses the stored log for security and remove threats. Review Source Technical Specialist ### "Nice Product" March 9, 2018 5.0 Pros Motadata works on full swing unlike any other network monitoring tools and supports all types of IP- enabled network devices. Review Source Chief Operating Officer Used the software for: I used a free trial ### "A good product to consider" August 4, 2022 4.0 Interesting Pros Detailed asset tracking flow that helps in managing the assets Cons Added features to enable pic tagged to the equipment Review Source Sr. Technical Consultant Used the software for: Less than 1 year ### "I am in love with log management" March 13, 2018 4.0 Pros Log Management with multi source acceptance with multi format logs to analysis the nature of issue. Help-Desk like ticket management separate IT monitoring data from network devices, server instances, virtual machines, cloud deployments, Cons event correlation is not that great Probes are limited to infrastructure only, need to move it to HCI and application layer as well, does not auto-discover devices. Need to configure each device want to monitor by creating a configuration file for that device. Review Source Technical Director ### "As a part of choosing right product for Tender which are released recently, We evaluated Motadata" May 2, 2018 3.0 Pros Flexibility, Customisation, Support, feature set, multi modules, supporting software and scalability. Cons Requires reasonable hardware with software requirements, flexibility between multiple modules and overall end to end solution. Review Source Regional Sales Manager Used the software for: Less than 1 year ### "The overall experience is superb" April 30, 2018 4.0 Pros all the requirement get fulfilled under one single console & monitoring with analytics together It helps to pitch against the competition easily. Cons support experience need to be better and issues should get resolved in shorter span of time. the portal should be more robust and stable Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.