# Page 2 | Motadata ServiceOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Motadata ServiceOps the right ITSM solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153905/Motadata/reviews

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Motadata ServiceOps

4.6 (50)

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Last updated January 6th, 2026

# Page 2 - Reviews of Motadata ServiceOps

## Showing most helpful reviews

Showing 26-50 of 50 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MP

Manish P.  
IT Manager  
Building Materials  
Used the software for: 6-12 months

### "Motadata ITSM and NPM for IT Solution and Management."

February 10, 2024

5.0

Tool is good, easy deployment and cost effective comparable to peer tools.

Pros

ITSM and NPM integration and All details in single dashboard.

Cons

NPM and ITSM on different platform, needs to be on single platform.

Review Source

Response from Motadata

February 26, 2024

Thank you so much for the kind words, Manish! We're thrilled you had a great experience with Motadata ServiceOps

VR

Verified Reviewer  
AWS Developer( works for Coca-cola Company)  
Computer Software  
Used the software for: 1-2 years

### "Best tool that provides great informative dashboards about organization infrastructure"

November 30, 2019

5.0

best tool for knowing your organization infra health checks.

Pros

It is really has great dashboards that provides information about Network devices health, VMs Health. it is easy to use, easily deploy-able on Cloud.We can easily integrate with other softwares like JIRA, VMware, AWS, Oracle ..etc.

Cons

Really I don't have any negatives, But I think there is some room for improvement in training and documentation.

Review Source

Mayank P.  
Sr. Database Administrator  
Financial Services  
Used the software for: 2+ years

### "Ease at finger tips for IT Pros"

August 24, 2018

5.0

Pros

Simplicity with full graphical view of organization.

Cons

Linux based, maybe a little complex, but it's easy once you set it up.

Review Source

CS

Christopher S.  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### "Motadata Service Ops Review"

August 3, 2022

5.0

Pros

Short learning curve using the product. Intuitive UI and dashboard Customizable fields as needed by each EU and reports

Cons

Nothing I can think of that is not good about this product.

Review Source

SY

Santosh Y.  
Executive  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Efficient and User Freindly"

January 11, 2024

5.0

Pros

1.Real Time update. 2.Visual Appeal. 3.Interactive. 4.Clarity and Simplicity.

Cons

Process to close request which is time consuming and lengthy.

Review Source

Response from Motadata

February 26, 2024

Thank you so much for the kind words, Santosh! We're thrilled you had a great experience with Motadata ServiceOps

VR

Verified Reviewer  
System Administrator  
Banking  
Used the software for: Less than 6 months

### "Unified tool with log, flow and NMS in affordable licensing"

August 24, 2018

5.0

Pros

This tool has one single dashboard to monitor complete IT infrastructure. Unlike other tools in the market, in which I need to toggle between Windows to monitor logs & network devices

Cons

As of now I am liking it. Good tool and is used by multiple member in our team.

Review Source

RAJESH G.  
CIO & VP - Digital Transformation Solutions, Head - Infra Managed Services & Pre Sales, Solutioning  
  
Used the software for: Less than 6 months

### "Perfect product at an economical value"

April 3, 2018

5.0

Pros

Perfect monitoring tool for servers and network at an economical value. Excellent support which is a key for any successful product!!

Cons

nothing at this stage, all looks good T this stage for a successful product and a great monitoring tooo.

Review Source

rP

rakesh P.  
Director  
  
Used the software for: 1-2 years

### "Best Management Software with Data Analytics build in "

March 13, 2018

4.0

Pros

Help us in correlating analytics for all our IT data. Turn IT into more productive . Help us in take correct and optimum decision in IT. Improved performance by using reporting. and ease of compliance. help us in finding RC analysis .

Cons

It does not supports AAA feature, inbuilt radius and LDAP authentication for the wired and wireless network

Review Source

VR

Verified Reviewer  
Sales and Marketing Growth Hacker  
Banking  
Used the software for: Less than 6 months

### "All in one too helps save costs"

August 12, 2018

5.0

Pros

Ease of use. Customisable dashboard and reports.

Cons

Nothing as such. Good tool, value for money.

Review Source

VR

Verified Reviewer  
Enterprise Architect  
  
Used the software for:

### "Good product at good cost, however need to work on SAAS Model and more competitive features "

March 9, 2018

4.0

Management and monitoring of infra

Pros

Dashboard is good and Consolidation is done in beautiful way probes are good for all the components

Cons

event correlation is not that great Probes are limited to infrastructure only, need to move it to HCI and application layer as well

Review Source

VR

Verified Reviewer  
ICT Department Supervisor, PCO  
  
Used the software for: Less than 6 months

### "Everything is in there features, etc. as far as "

July 7, 2018

5.0

Pros

Unified Solution , best fit to our healthcare organization. with a real time network assesment, bandwith monitoring, pricing is reasonable, server tracking and statistics.

Cons

can think of anything, performance diagnostics are good. local pricing is quite reasonable, only management wise decision be given top priority.

Review Source

VR

Verified Reviewer  
Account Manager  
  
Used the software for: Less than 6 months

### "Ease of access and superb end connectivity "

March 8, 2018

5.0

Pros

User interface is excellent The team is really nice which helps us in a product demo.SOW and SOP provided by the team is well planned.The installation time and the lead time is very less. The product is flawless.Detailed design.The sales team, as well as the implementation team, is very polite and helpful

Review Source

CS

Chantha S.  
Sale  
Information Technology and Services  
Used the software for: I used a free trial

### "Network monitoring "

August 10, 2022

4.0

It is great service can help more with IT guys.

Pros

yes Great software, It is easy for IT guys for monitor.

Cons

Some part is not fix customer pain point.

Reason for choosing Motadata ServiceOps

It can can us much with our process.

Review Source

THANIS A.  
Technical Support Engineer L1-Engineer  
Information Technology and Services  
Used the software for: I used a free trial

### "Motadata View"

August 24, 2018

4.0

I am evaluating the product for our customer. I am working on it.

Pros

User friendly. Good customer support. timely advice

Cons

Relevant admin Document cannot be find in webpage. Please provide knowledgebase in website. Price details not revealed in webpage.

Review Source

aK

alex K.  
network manager  
  
Used the software for: Less than 6 months

### "Software has some advantages that others do not."

July 3, 2018

4.0

Firewall performance that no other tool offered by default.

Pros

The thing that stood out for this application is the ability to report CPU/memory of Sonicwall firewalls. None of the other 6 tools we have tried were able to monitor firewalls that well.

Cons

It doesn't have everything I want. Like switch configuration backups and network map's including VLANS like HP Procurve manager Plus. I miss it already.

Review Source

mW

mohamed W.  
delivery engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "such an amazing experience as an overall"

April 5, 2018

5.0

easing my work and helping me figure out too much things

Pros

this software is a really helpful one it eases my work and it is so easy to work on such an amazing experience

Cons

nothing till now it just helped me in my work and i did not figure out that i don't like either to fix the errors in the logs :)

Review Source

saP

syed ali P.  
sales  
  
Used the software for: Less than 6 months

### "good"

May 1, 2018

5.0

Pros

Well-oriented interface and tabs automated creation of the map for the host and as well as the analytics for collaborated report.

Cons

upport experience need to be better and issues should get resolved in shorter span of time. the portal should be more robust and stable

Review Source

PkM

Pushpendra kumar M.  
Associate Account Manager - Sales  
Information Technology and Services  
Used the software for: Less than 6 months

### "Motadata is an IT analytics software platform that derives business insights by real-time processing"

April 3, 2018

4.0

Pros

By using a single application i am ables to do log managment, flow monitoring, reporting etc. This is the only platform that correlates, integrates and visualizes all sorts of IT data using native apps on a single platform for complete visibility across your dynamic infrastructure

Cons

I like some more featues like unified dashboard and alerts. It processes any kind of log data generated from any source and analyze it to identify threats, trends and helps meet compliance standards such as PCI DSS, FISMA, HIPPA etc. It has ability to analyses the stored log for security and remove threats.

Review Source

VR

Verified Reviewer  
Technical Specialist  
Computer & Network Security  
Used the software for:

### "Nice Product"

March 8, 2018

5.0

Pros

Motadata works on full swing unlike any other network monitoring tools and supports all types of IP- enabled network devices.

Review Source

SZI

Saiful Zukhairi I.  
Chief Operating Officer  
Information Technology and Services  
Used the software for: I used a free trial

### "A good product to consider"

August 3, 2022

4.0

Interesting

Pros

Detailed asset tracking flow that helps in managing the assets

Cons

Added features to enable pic tagged to the equipment

Review Source

MK

Minhaj K.  
Sr. Technical Consultant  
Computer & Network Security  
Used the software for: Less than 6 months

### "I am in love with log management"

March 12, 2018

4.0

Pros

Log Management with multi source acceptance with multi format logs to analysis the nature of issue. Help-Desk like ticket management separate IT monitoring data from network devices, server instances, virtual machines, cloud deployments,

Cons

event correlation is not that great Probes are limited to infrastructure only, need to move it to HCI and application layer as well, does not auto-discover devices. Need to configure each device want to monitor by creating a configuration file for that device.

Review Source

KS

KARTIK S.  
Technical Director  
  
Used the software for:

### "As a part of choosing right product for Tender which are released recently, We evaluated Motadata"

May 1, 2018

3.0

Pros

Flexibility, Customisation, Support, feature set, multi modules, supporting software and scalability.

Cons

Requires reasonable hardware with software requirements, flexibility between multiple modules and overall end to end solution.

Review Source

hR

hitanshu R.  
Regional Sales Manager  
  
Used the software for: 6-12 months

### "The overall experience is superb"

April 26, 2018

4.0

Pros

all the requirement get fulfilled under one single console & monitoring with analytics together It helps to pitch against the competition easily.

Cons

support experience need to be better and issues should get resolved in shorter span of time. the portal should be more robust and stable

Review Source

KSR

Kuldeep Singh R.  
Manager - Enterprise Sales  
Information Technology and Services  
Used the software for: 6-12 months

### "Branding & Marketing of the product much needed."

March 13, 2018

3.0

Pros

Ease of use i.e. having single dashboard to monitor network & logs, best part is having virtual appliance.

Cons

Still more features needed like in depth integration & plugins with Active Directory & Hybrid environment.

Review Source

KCB

Kier Chee B.  
Account Manager  
  
Used the software for: Less than 6 months

### "Motadata is a very excellent IT Monitoring product for small, medium up to large enterprise. "

July 6, 2018

4.0

Pros

The comprehensive data that it can capture from across all devices within the network. Plus it has all in one features just like an SIEM.

Cons

So far i cannot specify yet the things that I can say least likable on this software since it's kind a first of it's kind in the market so far in terms of feature set and pricing.

Review Source

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