# ClayHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClayHR the right Human Resources solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153907/BizMerlin/reviews --- ClayHR 4.6 (95) [View alternatives](https://www.capterra.com/p/153907/BizMerlin/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ClayHR Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews DG Desmond Mbah Zanlerigu G Assistant HR and Administrative ManagerInsurance, 51 - 200 employeesUsed the software for: 1-2 years. “Using ClayHR as an HR professional has allowed me to streamline processes into a single, well-organized system that integrates performance management, leave, goals, and feedback.“ September 27, 2025 ED Ethan D HR GeneralistInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Because it has so many modules (performance, leave, recruitment etc.), it can feel overwhelming at first to configure everything.“ September 9, 2025 GD Gideon D Credit Control OfficerInsurance, 51 - 200 employeesUsed the software for: 1-2 years. “The platform provides a centralized space for managing key HR activities such as leave applications, performance tracking, and accessing personal records, which has improved efficiency and transparency.“ October 14, 2025 IV Isabel V Business ManagerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “We recently had an issue with payroll import due to a change in our payroll processor’s PDF format.“ June 3, 2025 DD Dorcas D Legal, Compliance and AMLROFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “Injaro has also implemented ClayHR’s PTO Management module, which has been extremely helpful in managing time-off policies seamlessly across our growing team.“ June 19, 2025 GD Gideon D Credit Control OfficerInsurance, 51 - 200 employeesUsed the software for: 1-2 years. “Some modules display too much information, making navigation harder for specific tasks.“ October 14, 2025 LA Lynde A HR ManagerSecurity and Investigations, 51 - 200 employeesUsed the software for: More than 2 years. “It's user-friendly and we are able to track expiration of licenses, engagement and aligning in our HR processes.“ September 12, 2025 MA Mel A HR CoordinatorSecurity and Investigations, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the system experiences downtime, which can interrupt workflow and reduce productivity.....“ September 25, 2025 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher M. Lead Business Analyst Information Technology and Services Used the software for: 1-2 years ### "Smooth HR Experience" March 5, 2024 5.0 Pros It makes my daily tasks (time tracking, leave management, learning management, etc.) less time-consuming. Cons The User Interface could use a little tweak: sometimes, it feels like there's too much information for a specific feature (e.g.: Leave Management, Goals/Objectives). Review Source Response from ClayHR March 9, 2024 Thank you Christopher for your generous review and for noting that ClayHR provides for a smooth HR experience. We are always tweaking the UI to improve things and would love to get your feedback on some specific design proposals on pages where you think there is too much information. Would it be OK if the account manager could reach out to you? GD Gideon D. Credit Control Officer Insurance Used the software for: 1-2 years ### "CLAYHR SOFTWARE IS THE BEST HR SOFTWARE " October 14, 2025 5.0 As an employee at KEK Insurance Brokers, my overall experience with ClayHR has been positive. The platform provides a centralized space for managing key HR activities such as leave applications, performance tracking, and accessing personal records, which has improved efficiency and transparency. I especially appreciate how easy it is to submit requests and view approvals in real time. While some parts of the system can be a bit complex at first, once you get familiar with it, navigation becomes smooth. Overall, ClayHR has made HR processes more streamlined and accessible for staff across the company. Pros ClayHR offers a comprehensive suite of HR tools in a single, easy-to-use platform. Users appreciate its high level of customization and flexibility to fit various business needs. The interface is intuitive, making it simple for both HR staff and employees to navigate. Customer support is responsive and open to feedback, which adds to the user experience. Overall, it provides strong value for money compared to larger, more expensive HR systems. Cons ClayHR can feel overwhelming at first due to its wide range of features and setup complexity. Some modules display too much information, making navigation harder for specific tasks. Advanced customization can be limited in certain areas. Users have reported issues with the mobile app, especially geolocation and usability. The system has a learning curve, especially for non-tech-savvy users. Initial onboarding and configuration may require extra time and support. Review Source Response from ClayHR November 28, 2025 Thank you for taking the time to leave a review and noting ClayHR as the Best HR Software!!! We especially love your overall quality recommendation (5 star) and the 10/10 likelihood to recommend! We are always releasing new features, and if you have not yet had a chance to play with the countdown timers, please take a look!! CT Calli T. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Great Experience" August 5, 2021 3.0 BizMerlin is our global HRIS, Time Tracking, Performance Mgmt, & ATS. Many systems are not equipped to be a global solution. Being able to store our company wide data in one place is crucial for our business. Pros The customization and support. If it doesn't exist they build it for us. If I need help they respond immediately. I am so grateful for all of the assistance. Cons Not the most intuitive setup. I am always learning new funcitionalites and tools but it's overall obvious on how things work which can be frustrating. Reporting customization and filtering is so limited for users. Always have to have custom reports built and then we have a ton that need to be removed as we redefine what is required. Alternatives considered [Qandle](https://www.capterra.com/p/173077/Qandle/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing ClayHR Global abilities and customization Review Source FA Felix A. MANAGEMENT ACCOUNTANT Insurance Used the software for: 2+ years ### "Reliable HR Tool with Excellent Support" September 12, 2025 5.0 Overall, the software has significantly streamlined our HR processes. I found ClayHR as User-Friendly HR Software with Powerful Features Pros Automated Performance Reviews Earlier, managers used to forget deadlines for employee appraisals, leading to frustration from staff and delays in increments. With the HR software, we set up automated reminders and review cycles. Last quarter, for the first time, 100% of reviews were completed on time. This boosted employee morale and saved HR countless hours of chasing managers. Centralized Employee Records We previously maintained files in different folders and spreadsheets. During audits, HR had to scramble to pull out data. Now, everything from offer letters to training certificates is stored in one place. When the labor inspector visited last month, we retrieved documents in minutes instead of hours. It created a very professional impression for the company. Cons Some employees, especially those not tech-savvy, struggled in the first few weeks. For example, a senior manager accidentally approved leave requests without reviewing properly because he was unfamiliar with the interface. After a short training session, he’s fine now, but it shows the importance of user training. Review Source Response from ClayHR September 16, 2025 Thank you Felix for taking the time to leave a review for ClayHR! We especially love your overall comments about how ClayHR helped created a professional impression for the organization and the significant time saving in document retrieval for audit and other purposes. Congratulations on 100% performance review completion!! BN Bernice N. Human Resource Manager Hospital & Health Care Used the software for: 1-2 years ### "The Future of HR Software" September 12, 2025 5.0 All-in-one HR platform for recruitment, performance reviews, and payroll. Integration with other tools is smooth. Saves time by eliminating Excel-based processes. Real-time analytics and dashboards for managers. Pros New Crystal Health Services Limited is one of Ghana’s leading and fastest-growing private healthcare service providers. We are committed to meeting the evolving needs of our communities by proactively identifying both current and emerging healthcare challenges. Currently operating seven networked branches across two regions, New Crystal has been recognized four times by the prestigious Ghana Club 100 (2012, 2014, 2015, and 2019). We are proud to provide high-quality, safe, and effective care to the populations we serve. We launched ClayHR in 2023 and are currently using the Leave Management, Performance Review, and Roster Management modules. The Leave Management system has been particularly helpful for both managers and employees to view and manage PTO in one centralized location. Managers appreciate having a shared calendar view of team absences, eliminating the need for individual tracking. Our Performance Reviews, which are conducted quarterly, have also become more efficient. The module has enabled us to streamline the process, allowing our managers and employees to engage in more meaningful career development conversations without being bogged down by administrative tasks. Roster Management has also been a valuable addition, making it significantly easier to schedule and manage employee shifts. Looking ahead, we are exploring the Timesheet module, including integration via SFTP, and are already in the process of implementing Payroll. We look forward to continuing our partnership with ClayHR as we expand our use of the platform. Cons Initial setup takes some effort and training. The manual process of uploading the roster into the system. Review Source Response from ClayHR September 22, 2025 Thank you Bernice - we love the work that New Crystal hospital is doing for the local community! We love your review, especially overall quality recommendation (5 star) and the 10/10 likelihood to recommend! So happy that the payroll implementation is also on track. Looking forward to many years of this fruitful partnership. LA Lynde A. HR Manager Security and Investigations Used the software for: 2+ years ### "Great Experience-Streamlined HR Processes" September 12, 2025 5.0 It's user-friendly and we are able to track expiration of licenses, engagement and aligning in our HR processes. Now, the ATS sends automated acknowledgment emails and interview reminders. Just last month, one applicant thanked us for the clear communication and smooth process, even though they weren’t selected. It leaves a positive impression of our brand. Pros Currently using it for recruitment, onboarding, records management-helps efficiency in the organization. Cons While the system allows job posting templates and workflows to be customized, setting them up initially took longer than expected. Review Source Response from ClayHR October 2, 2025 Thank you Lynefor taking the time to leave a review! We especially love your overall quality recommendation (5 star) and the 10/10 likelihood to recommend! Also, if you have not yet checked out the mobile apps (iOS or Android), please do so at the respective app store. JY Jonathan Y. Finance Administrator Financial Services Used the software for: 1-2 years ### "The Number 1 HR Software" September 15, 2025 5.0 We use ClayHR to process staff medicals and the process is very seamless. It gives us report on all claims from staff Pros I like how it makes my work seamless, and makes our operations very effective. Task Management: The ability to create, assign, and prioritize tasks is robust. Users can set deadlines and receive notifications, which helps keep projects on track. Collaboration Tools: Integrated chat and file-sharing features facilitate real-time communication among team members. This is particularly useful for our teams. Reporting: The reporting tools are comprehensive, allowing users to generate insights into productivity and project status. Customizable reports can be tailored to specific needs. Cons Is a Cloud-based systems that requires a stable internet connection. Any downtime or connectivity issues can severely impact accessibility. Review Source Response from ClayHR September 18, 2025 Thank you Jonathan for taking the time to leave a review for ClayHR! We especially love your overall quality recommendation (5 star), customer support rating, ease of use and value for money (all 5 stars)! We are always making our platform easier and intuitive to use. Also, if you have not yet checked out the mobile apps (iOS or Android), please do so at the respective app store. NM Nurudeen M. Human Resources Manager Hospital & Health Care Used the software for: 1-2 years ### "Amazing use of ClayHR and it’s Ability to do more." October 15, 2025 5.0 It is phenomenal, ClayHR has the potential to do more, sometimes you just need to speak to your representatives and they’ll help you unlock lots of capabilities. Pros Ability to assign and take test and learning on ClayHR, payroll, employee performance, leaves, security, Goal setting, and having a document library Cons HR are not able to print out certificates after the user has passed a test assigned, it’s only the user who is able to print certificates. Review Source Response from ClayHR October 16, 2025 Thank you for taking the time to leave a review! We especially love your overall quality recommendation (5 star) and the 10/10 likelihood to recommend! Thank you for providing the feedback on goal setting, performance management, and also on the ability to print certificates. NAA Nana Akua A. Account officer Insurance Used the software for: 2+ years ### "Genuine- Nana" September 27, 2025 4.0 It is good. I think the advantages are worth more than the disadvantages. It is user friendly. Superiors are able to know when subordinates are not around Pros It is not complicated to use. It is easy to see your leave days, the ones used and the ones left. It is confidential. The bosses are able to review the performance of the the subordinates. Payrolls are being worked on easily. It is worth the money put into it Cons You are unable to attach alot of documents at a time. It only allows for one document at a time. You cannot request for different stationeries at a time Review Source Response from ClayHR September 29, 2025 Thank you Nana Akua for taking the time to write a review! We especially love the 5 star rating that you gave on customer support, ease of use, features/functionality and value for money. Also, please note that there is an easy way to upload multiple attachments! I will have a CSM walk you through the functionality! MI Michael I. HR Manager Financial Services Used the software for: 1-2 years ### "A great and powerful HRIS." September 19, 2025 5.0 So far so good. I'm hoping to explore it more. It has great features and I'm happy with the introduction of agent AI to support staff. Pros I like the fact that the platform can be tailored to suit our operations. They also introduce new features regularly. Cons I don't have much to say but I hope they will be able to integrate with Microsoft and Google applications. Review Source Response from ClayHR September 23, 2025 Thank you Michael for taking the time to leave a review. Love your overall quality recommendation (5 star) and the high likelihood to recommend! ClayHR integrates with both Microsoft and Google apps - please coordinate with your Success Manager for help or use the inbuilt 24x7 live chat support! MJ Monica J. Sr. HR Manager Logistics and Supply Chain Used the software for: 2+ years ### "100% Recommend ClayHR Review" January 17, 2025 5.0 Pros ClayHR offers various helpful functions & tools necessary for our business portal, such as the workflows and performance evaluations. They also have a quick response turnaround time so we are able to receive help in a timely matter! Cons I would say the one con I have is having to manually update PTOs for each tier and tenure, but this is not a deal breaker. Review Source Response from ClayHR January 23, 2025 Thank you for taking the time to write a review! We especially love your overall quality recommendation (5 star) and the 10/10 likelihood to recommend! We are always making improvements to the application and service and look forward to continuing to serve your organization. DS Doug S. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "great overall" March 10, 2025 5.0 5/5 stars once it was configured and was given guidence by our hr team Pros Very customizable to our needs with all af the forms processes and employee management Cons understanding the layout was difficult at first. Review Source Response from ClayHR March 12, 2025 Thank you for such a great review! We especially love your overall quality recommendation (5 star) and the 10/10 overall quality! Also, if you have not yet checked out the mobile apps (iOS or Android), please do so at the respective app store. BC Brad C. Market Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Excellent Program" November 4, 2024 5.0 It is going well, just starting it, but like it so far and look forward to more to come. Pros Easy to learn, the amount of different tools available to use. Cons App from phone is not 100 percent yet, but i am sure it will be soon Review Source Response from ClayHR November 13, 2024 Thank you for your review! Love your overall quality recommendation (5 star) and the high likelihood to recommend! We are always making improvements to the application and service and look forward to continuing to serve your organization. We are specifically working on mobile apps to take them even further! OJ Osvaldo J. sr Computer Software Used the software for: 1-2 years ### "all in one place" August 8, 2024 5.0 For me, managing with HR in one place has been Pros Because is very fast and clear the information Cons he ease of entering the different menus. Review Source Response from ClayHR August 14, 2024 Muchas gracias Osvaldo por tus generosos comentarios. Siempre intentamos que nuestro sistema sea fácil de usar; su comentario de 5 estrellas en la categoría "all in one place" es una gran validación. Esperamos continuar sirviendo a su organización. AL Arden L. Brand Manager Marketing and Advertising Used the software for: Less than 6 months ### "Easy To Use!" September 24, 2024 5.0 the set up process has been so smooth and during review season its so easy to use Pros The easy to use platform. i love that my team is able to streamline processes. Cons i do not have enough experience yet with the platform to dislike it Review Source Response from ClayHR September 29, 2024 Thank you Arden for taking the time to leave a detailed review. We especially love your overall quality recommendation (5 star) and the 10/10 likelihood to recommend! We are always making improvements to the application and service and look forward to continuing to serve your organization. NM Nicolas M. Head of development Oil & Energy Used the software for: 6-12 months ### "All-in-one HR solution " January 3, 2024 5.0 It's been a painless experience and a timesaver. Pros I mostly use Clay HR for performance evaluation and it's overall great at it. The tool is very easy to use and intuitive allowing me to optimize my time while working on collaborators review. This tool is also quite agile and can be easily extended to help companies manage a lot of HR tasks efficiently if implemented properly. Cons The UI can still be perfected so it can be even more intuitive to use (exemple: allow the user to click on the assignement status icon to go to the performance evaluation page). Review Source Response from ClayHR January 5, 2024 Thank you for your review Nicolas! We especially love how you find ClayHR to be painless and a timesaver. We are always making improvements to the software and always improving the offering for our customers. RG Remi G. Solar project developer Renewables & Environment Used the software for: Less than 6 months ### "User-friendly and great all in one HR suite" January 17, 2024 5.0 ClayHR solution has been a good Time saver for me and my company. Pros I highly recommend it to others. We successfully integrated the product into our company, significantly streamlining the HR related processes and emplyee self-assesment. Cons I faced no issues during my usage of the application. There might be a lack of personalization. Review Source Response from ClayHR January 21, 2024 Thank you Remi for your review and so happy to see that ClayHR is streamlining the HR related processes and employee assessments! The benefit of having a comprehensive HR system like ClayHR is that a lot of processes can get consolidated and streamlined. If you have not yet checked out the ClayHR mobile app - please download it, it is a big time-saver!! VB Vijay B. Tech Lead - SQL Information Technology and Services Used the software for: 1-2 years ### "One Stop Solution" November 10, 2023 5.0 Its a great experience and recommendation for all to have. Pros Its easy to use and well informative which covers mostly all areas of HR. Cons Nothing particular as it covers major pain areas. Review Source Response from ClayHR November 19, 2023 Thank you for the feedback Vijay - we are always making even further improvements to the system, and are excited to share the "Ask HR" feature! Please connect with your HR lead to learn more about it! PA Patience A. Human Resource Practitioner Insurance Used the software for: 6-12 months ### "Very Good" March 17, 2022 4.0 We now have our personal file soft into the software. Report can be generated. We have used the software to do our first performance appraisal for 2021. Even though there are small areas of touch ups, we are almost there. The other area to experience is training tracking and finally how to use the software to generate various HR report for the Board. Pros The bio data feature The Performance reviews The Group Survey Integration with our current software is currently being worked on and that would bring it to finality as data capturing has to be done twice, into our software and then to Bizmerlin Cons Integration is the next level to cross. The Performance Reviews, how the system converts the relative weights and the summation at the end of the year to populate the overall scores. Reason for choosing ClayHR The demonstration went well and a lot of the features fits into our current needs. Review Source Response from ClayHR April 3, 2022 Thank you Patience for the detailed review. Special thanks for highlighting the integration capabilities of the system. Our product is a living artifact and feedback from customers is a great part of the process loop that helps the product become better and better. VR Verified Reviewer Consultant Information Technology and Services Used the software for: 6-12 months ### "First you Try then you Buy for all HR solution" June 16, 2021 4.0 IT has all the feature which is required and my favorite is performance management feature as it has vast function which solve you all the problem. Yes I think you can go for it as it has free trial version so if you have doubt you can go for trial version what I did but I am sure after that you will go for paid version like me. Pros Best feature of this first it has trial version so you can try it yourself and then go for paid version and also it has Certified HR Consultant who help you to improve your existing HR process. It give you perfect and effective solution for performance management as it has feature like 360 feedback , analysis of feedback and others so you can easily track the performance of employee and the result also help you in R&R. It has HR features which is required for a mid and large cap business. Cons Sometime I have to refresh multiple time but other then that it didn't have any cons. you can go for it. Review Source Response from ClayHR July 12, 2021 Thank you for the awesome feedback. Please let us know if you come across any questions. YE Ying E. Finance Manager Renewables & Environment Used the software for: 6-12 months ### "user friendly system to recommend" January 18, 2024 5.0 It is a new HR system newly implemented by our HR service. I haven' got a chance to test all fonctions, but so far so good. Pros simple presentation, easy operating, several functions in one system to save time for work Cons I'm based in France, sometimes it shows the fields in French sometimes it shows in English, despite I set English as preference language. Review Source Response from ClayHR January 21, 2024 Thank you Ying for your kind review. We are always improving the language options and features in the application to help our users! Also, please feel free to download and use the ClayHR mobile app, which along with Ask HR is a greatly improved feature! EL Edgars L. Lead Frontend Developer Computer Software Used the software for: Less than 6 months ### "User review" November 17, 2023 4.0 Pros I like Workflow with Tasks. Onboarded employee can easily, step by step understand, what else needs to be done. Also for employees good to have all personal information in one place. Cons Buttons in ToDo list (inProgress, Submitted, etc) are clickable, but user don't know about it. On Button hoover mouse cursor not changing to "finger", so users do not click on them usually (HR girls told to me). It's need to be fixed! Also user see many notifications on buttons about the same toDo list. I see in 6 (!) places red bubble with number about unfinished tasks, but that's all about the SAME toDo list! Review Source Salome M. manager Media Production Used the software for: I used a free trial ### "bizmerlin" March 16, 2020 3.0 Pros This software is highly configurable and very easy to use. Lots of out of box integration. It's got a good mobile app. Cons main problem is that users can not choose or control who can view their wall of fame. somtimes searching filter does not work properly using text search. Review Source Response from ClayHR March 20, 2020 Hi Salome, Thank you for your kind word about the high configurability and integrability of our solution. And also, for calling out the high quality mobile app. Mobile apps are a must in the mid market customer segment that BizMerlinHR primarily operates in. The feature that you are looking for is a standard preference, you can simply find it under "My Preferences". Please see a demo team member for more details. You can also use the in application support chat to schedule a demo or to get help while you are within the app using it. Kind regards, BizMerlin Support VR Verified Reviewer Cells Development Banking Used the software for: Less than 6 months ### "ClayHR a Tool of Managment" February 7, 2024 4.0 Pros U can manage you timesheet in a easy way, the time an proyect to select Cons The Interface isn't intuitive to use, need some map to site to know what can do Review Source Response from ClayHR February 14, 2024 Thank you for your review! We love the fact that you find the timesheets easy to use and the time tracking for projects. We are always working to improve our offerings and making the software easy to use, the "Clay" way. Please feel free to connect with your account manager to discuss the review in more detail. JM Justin M. GIS Data Technician Government Administration Used the software for: Less than 6 months ### "Clay HR Review" March 12, 2024 4.0 Pros I enjoyed the specific features, very good "drill downs" found everything I needed quickly Cons The non customizable features. more than a few "one size fits all" approach Review Source Response from ClayHR March 13, 2024 Thank you Justin for your review and for giving us the 5 stars on customer support. Our team is always available to help you, and help with any aspect of the HR software. Looking forward to continuing to serve your organization. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.