# BedBooking Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is BedBooking the right Vacation Rental solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153921/BedBooking/reviews

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BedBooking

4.5 (20)

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Last updated March 13th, 2026

# Reviews of BedBooking

Ease of use

4.5

Customer Service

4.2

## Pros and Cons in Reviews

JJ

Jana J

OwnerRanching, Self-employedUsed the software for: I used a free trial.

“I found that customer service was very quick to reply to a question that wasn't answered in the website. “

March 9, 2022

GT

George T

OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years.

“The price of connectivity with booking.com reservations and compatibility like those are way too expensive (more expensive than the software it-self).“

August 6, 2020

## Showing most helpful reviews

Showing 1-20 of 20 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
coordinator  
Human Resources  
Used the software for: I used a free trial

### "BedBooking is good service"

December 7, 2018

4.0

Pros

BedBooking is easy to use and provides all the information you need. I love it. Recommended.

Cons

Really, nothing. This application has no bad sides.

Review Source

RM

Rick M.  
Owner / Manager  
Hospitality  
Used the software for: 2+ years

### "Great Product"

August 6, 2020

5.0

My staff and I are able to see the same reservation information remotely on our phones in real time. It has freed me up from having to sit down and work out a schedule for my cleaning staff. They can see when someone checks out, and they know when a unit needs to be cleaned.

Pros

The calendar view gives me a quick overview of availability for my cabins and homes. I'm able to go further into the app to record guest's personal information and reservation details without having to be tied down to my office computer.

Cons

Two issues: - Since the product is developed in Poland, the time difference between Poland and the U.S. sometimes records transaction details on the wrong dates. - The spell check feature should be disabled when entering guest names. This sometimes creates wrong information on reservations. There are too many different spellings, and A LOT of different names out there that could never be included into a standard spell checking database.

Reason for choosing BedBooking

Ease of use, and the graphics of the calendar. Also, the ease of customizing to meet my particular needs.

Review Source

Response from RST

August 20, 2020

Hi Rick, thanks for the great review. BedBooking app use time gmt+0, because we have users all over the world, that is why we use univerality time for our server data. About your second issue - BedBooking automatically sets the first mark in the field "Enter name and surname (Main guest)". This could be confused if you fill different names, but usually is helpful for our users. If you have more questions, please contact us. Your opinion is very important. We will check your suggestions and take some action.

RL

Robin L.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Mediocre at Best"

April 8, 2021

3.0

Pros

I can't find another app that provides similar functionality.

Cons

The functionality is remedial and not customizable, at all. The customer service is extremely difficult. There is not a way to call to ask questions or explain your issues or requests. Using the message process is labor intensive because many times they don't understand what I'm asking for. I have to go back and forth, way too many times to get an accurate explanation or resolution. When I ask for something custom, I'm told they are working on it, but I never see the improvement.

Reason for choosing BedBooking

It was the only one I could find. If I could find something else, I would investigate to see if it would meet my needs.

Review Source

Response from RST

April 9, 2021

Thank you for honest review. Due the world wide of the BedBooking App and supporting 24 languages and all time zones we prefer email contact with the customer (or contact form). But for special customer request we can schedule a phone call or video call. Just send, a message to us: "Hi guys, I really need a phone call. I prefer the next Monday at 2:00 PM UTC." Our support team will contact with you. Since the last 8 years we developed BedBooking bases on user feedback and suggestions. But it looks not possible to develop all user request in the same time. All the users needs are aggregated, analyzed, and prioritized to develop. Some improvements looks as a simple work on the first look, but they are more complex and they need more time and attention. We work hard to make hospitality simpler and smart. Sometimes we make a mistakes, but we work with passion each day to satisfy our users.

LD

Lize D.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "BedBooking - Excellent application"

August 6, 2020

5.0

Excellent - I can view and change my calendar anywhere, live system so my staff can see the latest updates, notes to staff, easy to add rooms.

Pros

Easy to use, available to all my staff, colourful and great calendar view.

Cons

I would like integration with other calendars without a rate attached to the room per night. Availability only - no rates.

Reason for choosing BedBooking

Best-looking, colourful calendar, easy to use and reasonably priced - you don't have to pay per entry like some other systems. Can work for a small or large establishment.

Review Source

Response from RST

August 17, 2020

Hi Lize, thanks for the great review! Thank you for using BedBooking. Any input you have is appreciated.

MS

Muliadi S.  
Property Owner  
Hospitality  
Used the software for: 2+ years

### "Best hotel reservation manager system"

August 6, 2020

5.0

Very good. I am happy Very helpfull

Pros

Simple Easy to used Inexpensive Fast Very goog

Cons

Nothing. All the best. This is the best hotel software I know

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Expensive

Review Source

Response from RST

August 17, 2020

Thank you for the feedback Muliadi! Very much appreciated. We're happy to hear that you're enjoying using the app!

EN

Enrique N.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "The cheapest and most useful software for your hostel"

August 6, 2020

5.0

We have improved quite a lot the control of the bookings from airbnb and booking, avoiding double bookings.

Pros

It works amazingly good with almost any mobile phone and its really easy to use, my staff simply love it!

Cons

We can not do many extra options like accounting, opening doors from the app, scan passports...

Reason for choosing BedBooking

Its price and its mobile functionality

Review Source

Response from RST

August 17, 2020

Hi Enrique, thanks for the review! We are constantly developing the BedBooking application and many more functionalities will appear soon. We are happy to take your suggestions for discussion in our development plans.

AR

Antonis R.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Perfect software for medium size accomodations"

August 6, 2020

5.0

Very good

Pros

Functionalities of the software were exactly what I was expecting and easy to use.

Cons

Read only access for other employees of my company

Reason for choosing BedBooking

Interface was exactly what I was having in mind and looking for

Review Source

Response from RST

August 17, 2020

Hi Antonis, thanks for the nice review. It really motivates us to keep working by providing the best service possible.

VR

Verified Reviewer  
owner  
Hospitality  
Used the software for: 6-12 months

### "Terrible Customer Support"

August 25, 2022

2.0

Never try to sync with OTA's . The system double books, misses booking and there is NO SUPPORT

Pros

The calendar feature is nice.. It is clear and easy to use.

Cons

THERE IS NO CUSTOMER SUPPORT. WORSE THERE IS WRONG CUSTOMER SUPPORT. They are in Poland and they take days if not weeks to reply. Do not buy this product . You will be sorry if you do.

Reason for choosing BedBooking

price... it was NOT worth it. GET any channel manager rather than them.

Review Source

DD

Davor D.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Make your life less stressful"

December 28, 2020

5.0

all reservations in one place, easy creation of invoices and communication with guests, synchronization of calendars.

Pros

simplicity, regular updating and adding new features.

Cons

integration for the website should be improved, (wiget) add credit card billing to payment methods.

Review Source

JJ

Jana J.  
Owner  
Ranching  
Used the software for: I used a free trial

### "Evaluating the product currently"

March 9, 2022

4.0

I found that customer service was very quick to reply to a question that wasn't answered in the website. It was a bit difficult to find how to ask it but once it was asked and I responded that their suggested topics still didn't answer my question, I had direct communication within 12 hours.

Pros

I like to combined visual calendar function and embedding. I'm sure I'll find more features to use as I get my arms around the features.

Cons

I would like to the the USD use a period to separate the dollars from cent instead of the comma. I'm looking forward to seeing what is offered in the additional services that is in the next roll out. It is confusing that you can define them but not yet add them to a reservation.

Review Source

OV

Oksana V.  
Director  
Hospitality  
Used the software for: 2+ years

### "Good Programm"

August 10, 2020

4.0

Easy to add or change bookings.Good for small companies

Pros

Easy to use this app when travel overall

Cons

would like better customer service toreach from other countries,for example from Germany

Review Source

PN

Polyvios N.  
Master  
Hospitality  
Used the software for: 2+ years

### "Useful and cheap"

August 14, 2020

5.0

Pros

Easy and user frendly software. Manage reservations, check in, check out, finances, statistics etc.

Cons

iphone widget

Review Source

GD

GARY D.  
OWNER  
Retail  
Used the software for: 2+ years

### "BED BOOKING"

August 7, 2020

5.0

Pros

VERY EASY TO USE MULTEPPLE DEVICES I AM MOSTLY ON MOBILE PHONE ALL THE TIME

Cons

NO HASSLES WHAT SO EVER INTERGRATION WITH DECKTOP IS GREAT

Review Source

AV

Albertus V.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Happiness"

August 6, 2020

5.0

Pros

Software easy to use, even if you just use the basics.

Cons

Some area on the functionality need some improvement, like the client records.

Review Source

FD

Freyni D.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Review from Erin Farmhouse & Cottages, South Africa"

November 22, 2021

5.0

Excellent, support is quick

Pros

Affordability, easy to use, mobile app which synchronises with online version, invoicing

Cons

Not sure I dislike anything, I probably don't use everything as yet, maybe that the invoicing module doesn't recognise my banking details (really not an issue though)

Reason for choosing BedBooking

Affordability

Review Source

GT

George T.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great for AirBnb and small businesses"

August 6, 2020

4.0

Very good experience and I am very happy using it. I would highly recommend it.

Pros

Ease of use, UI, some automations like price / day etc

Cons

The price of connectivity with booking.com reservations and compatibility like those are way too expensive (more expensive than the software it-self).

Review Source

Response from RST

August 17, 2020

Hi George, thanks for the nice review. We constantly analyze and introduce various solutions - including price plans. Thank you for your suggestion.

DF

Danial F.  
Founder  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Easy for start up"

August 22, 2020

5.0

Excellent

Pros

Easy to use for those who not familiar with booking system

Cons

So far i am fine with the software And all the integration with my smart phone

Review Source

MH

Moon H.  
Marketing  
Hospitality  
Used the software for: 6-12 months

### "Great software cheap price"

August 7, 2020

5.0

Excellent highly recommend. Wish there was a feature that told you what the percentage of bednights booked in a month was (occupancy rate).

Pros

Great system easy to use and look at and a bargain price.

Cons

The support is weak as there is no helpdesk and emails take a while to be replied to.

Reason for choosing BedBooking

Price, small and easy to use.

Review Source

DB

Daniel B.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Easy to use"

August 9, 2020

4.0

Have used the free trial for a while before purchasing premium and works great.

Pros

It is easy to use and see all my rentals on one calendar.

Cons

I wish it could sync with AirBnB’s platform calendar.

Reason for choosing BedBooking

It had most things I wanted including financial reports.

Review Source

SA

Salim A.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Best and Easy to Use App"

August 6, 2020

5.0

Best App we have come across.

Pros

Setting up your rooms and requirements.

Cons

Pop up of errors to clear it don't affect the operational features.

Review Source

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