World Bank Group

Survey Solutions

4.5 / 5 35 reviews

Who Uses This Software?

National statistical offices, and private and public survey research organizations worldwide


Average Ratings

35 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Pricing Details
    No cost software
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • World Bank Group
  • www.worldbank.org/capi
  • Founded 1944
  • United States

About Survey Solutions

Survey Solutions combines user-friendly rapid questionnaire development and powerful management tools for complex CAPI/CAWI with little or no programming at 0 cost and no connectivity during interviews. Data can be reviewed instantly after synchronization. Built-in reports include progress, status, and maps. Cases can be reassigned, and interviewers can change language on the fly. Its a sustainable solution for large-scale surveys combining powerful management tools with ease of implementation.


Survey Solutions Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Survey Solutions Reviews Recently Reviewed!

Survey Solutions is a great tool for collecting data.

Oct 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: 1. Ease of use
2. User friendly
3. Able to export data to different formats
4. Both app and web version available

Cons: Documentation is not complete or hard to find.

Vendor Response

by World Bank Group on October 04, 2017

Thanks for your review!

I'm using Survey Solutions since 2014 for many surveys such as household surveys, employment surveys

Sep 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Survey Solutions has seduced me by its flexibility, its robustness and its surveys management platform which is very user-friendly, rich and practical. It adapts to user preferences with monthly updates.
What fascinates me most about Survey Solutions is its ease of learning. Very easy to learn one does not need to be an expert in programming to design questionnaires on Survey Solutions. In addition, good documentation and sample questionnaire templates are available to help users take a quick hand of Survey Solutions

Cons:
Survey Solutions offers unquestionably many advantages. For me, this is actually the best CAPI application that exists. If there is something that should be improved, it is the availability of documentation in French. Indeed, very little guide in French exists. In addition, the Designer, the tool for designing the questionnaires is largely in English, which does not benefit the french-speaking.

Have used survey solutions since 2016 in six demanding surveys. Helped us a lot.

Aug 31, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: The designer is flexible and capable of designing complex questionnaires with many options for programming for precise in-field data entry, saving the time usually spent on double blind data entry and data cleaning in PAPI versions.
Initial support was great and very responsive.

Cons: The app is just great for social scientists with basic knowledge in writing codes. To use more advanced features a higher level of technical training in basic programming is advisable. Initial support was highly responsive, professional and friendly, compensating to some extent for a lack of technical training. This changed to some extent, however, since support requests are directed to the public support discussion group. Some support staff seems slightly impatient with questions posed by people with limited technical experience.

Vendor Response

by World Bank Group on September 04, 2017

Thank you for your review!

It is the best software that I know at the moment

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: -Easy to use
-Conversion of data set into format of your choice.
-Quality control.
-Data management.
-Questionnaire design is simplified
-Quick responds from support.
-Reliability.
-Good for data streaming.
-It's free to the client and client doesn't need to install or update
the software
-Good performance.
-No need for hardware because is using cloud server.
-Full control of data and software
-Offline data collection
-Easy to use by programmer
-Easy to use by interviewer

Cons: Its inability to read and write to the external file
There is no provision for offline questionnaire designing

Overall: Cost saving
Improve data quality
Timely data collection

Vendor Response

by World Bank Group on September 02, 2017

Thank you for your review!

Easy and versatile CAPI software

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: Survey Solutions is free to use with very proactive customer support and many great features that enrich this CAPI tool. The headquarter interface is especially useful for monitoring progress and constantly reviewing data quality.

Cons: The software is constantly being improved, but it comes with some growing pains. At times, certain features (GPS recording in one instance) were not working well, and correction to questionaires can only be made by sending it back to the enumerator, instead of on the website.

Overall: Survey Solutions helps streamline the process from questionnaire design to data collection in one, handy tool and provides excellent and responsive customer support

Vendor Response

by World Bank Group on August 16, 2017

Thank you for your review!

great survey experience with Survey Solutions

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: a. powerful questionnaire design;
b. offline survey;
c. quick support;
d. great apps;
e. web interview;

Cons: a. lack of app for iOS system;
b. customization of web interface;
c. lack of supervisor app;
d. no documentation on API;

Overall: Successful implementation of China Urban Labor Survey.

Vendor Response

by World Bank Group on August 15, 2017

Thank you for your review!

The best CAPI solution on the market, maintained by a very pro-active development team.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Survey Solutions is an excellent survey management solution, not just field-based data entry. There are many pros:
- built in question skips and validations
- real-time quality control by Supervisors and Headquarters
- visualisation of spatial coverage
- secure data storage on a cloud server
- significant time and cost savings compared to paper-based collections.

The software support and development team are second-to-none. Extremely professional and responsive. Survey Solutions is a very good product which I can't recommend highly enough.

Cons: The Survey Solutions team are so good, that they release updates every month (which is basically unheard of anywhere else). This has huge advantages when it comes to bug fixes, but it does create potential complications in the field if interfaces and functionality change after training has been undertaken or once staff have started field work.

Overall: Cost savings, improved data quality and timeliness, better field management.

Excellent, cost-effective software for implementing all kinds of surveys. Great user support!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: 1. Its free of cost.
2. It is intuitive and easy to learn and use.
3. It is constantly updated and improved. A new version is released on a monthly basis.
4. The support and development teams listen to the customer's needs and take action.
5. Very clean user interface at all levels of the software.
6. Very easy to implement on a large scale as compared to other survey software.
7. Comprehensive set of tools for every level of the survey.
8. Mostly great documentation of functionality and features.
9. A polished, robust, well thought-out product, which a team behind it that seems to really care about delivering the highest quality. Thank you, World Bank.

Cons: 1. No offline support for data-exchange as of yet. It would be extremely helpful in certain environments where there is no connectivity but there is a need for constant exchange. If this is made possible, we are likely to use Survey Solutions for the Belize 2020 Census.
2. Constant rearrangement/redesign of the supervisor and HQ components. We appreciate the improvements but it causes somewhat constant retraining of staff, or clearing up their confusions upon seeing a different layout.
3. The Interview review panel has one important shortcoming: It is almost impossible, under normal conditions, to distinguish between enabled and disabled questions. Disabled questions are just a tad more "faded", but every single user has had difficulties in making distinctions between enabled and disabled questions. In addition, the enabled filter only allows you to see the enabled questions as a chunk, and not navigate within sections, which would make review much easier.
4. Another wish would be to delete "disabled" answers that were accidentally enabled at some point, after questionnaire is marked as complete or synchronized.
5. We know the roster sizes are constrained by bulk and speed, but a roster size increase for nested rosters (say from 60 to 100) would be nice.
6. No ability to transfer an interviewer between teams, sometimes team composition changes.
7. There is still sometimes a lag upon enabling and disabling questions, especially if hidden.

Overall: An easy transition into the world of CAPI. With the help of Survey Solutions, the SIB is leading the region in the implementation of CAPI surveys. This also opened many doors for us in elevating many other processes, such as payment, control forms, data-processing, and real-time progress tracking. Everything is now mostly automated based on daily exports of Survey Solutoins data.

Vendor Response

by World Bank Group on September 11, 2017

Thank you for your thoughtful review! Regarding point 3 among your Cons, you can hide disabled questions entirely by selecting "Hide if disabled" check box". Regarding pont 6, it is now possible to transfer cases between interviewers.

CAPI software of choice for multiple surveys in multiple countries

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's hard to point out what I like the most about this software. The built-in case management tools make managing large surveys with many teams a breeze. Furthermore, the easy to use Questionnaire Designer allows people to learn how to build surveys quickly, and share them easily between colleagues. The Questionnaire Designer also allows for easy translation. We often design surveys in English, but they're actually administered in some other language. The translation feature allows us to insert multiple languages in excel files, and upload them. Then enumerators, supervising staff, etc. can toggle between languages during interviews, and when reviewing the completed questionnaires.

I also really like the ability to make comments. Comments allow survey management staff to point out errors to field supervisors and enumerators so that they can make corrections quickly.

Finally, the newly available API allows me to export data and provide quality checks, and summary tables without even having to open my browser.

Cons: Probably what I like least about the software is that the Questionnaire Designer is online. I often do tedious tasks like questionnaire design while traveling. Since, I cannot use the Designer offline, it prevents me from doing this task on the road.

Overall: My team has implemented surveys 12 surveys in 7 different countries. All have gone smoothly, and I am able to closely monitor them from abroad.

Vendor Response

by World Bank Group on August 08, 2017

Thank you for your review!

Easy to use with a lot of survey conduct functionality

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: survey management aspects are excellent. The design has simple sytax. Network coverage in Botswana is quite extensive and reliable so the software is usable without connectivity worries.

Cons: Like any software there is always room from improvement. Otherwise there is nothing can be said to be liked the least.

Vendor Response

by World Bank Group on July 31, 2017

Thanks for your review!

As a survey consultant I have used Survey Solutions in several cases, mostly in African countries.

Jul 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very solid, making it almost impossible to lose any work.
It is very comprehensive, allowing the creation of elegant, precise and secure questionnaires.
It allows validation of answers to a degree that makes subsequent data cleaning virtually redundant.
The survey management functionality guarantees pretty complete control over the survey at all times.
Oh, and not to forget the continuous evolution of the system, with the addition of new functionality on an almost monthly basis...

Cons: In some cases I would like more extensibility, e.g. the possibility to add C# functions to implement more sophisticated validations and controls. That said, it is quite impressive how much one can do already using C# expressions which are supported for validation and flow control.

Overall: The benefits I'm looking for are not for me but for my clients using it to conduct a survey.
What I feel they are getting from using Survey Solutions, is the guarantee of a successful survey, full stop.

it is a great tool for survey management

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Very good functionalities to manage large surveys.
User friendly designer interface
I like the headquarter server functionalities
Great ways to capture data easily
Create user friendly with full features data entry programs

Cons: Lack of powerful programming language
unable to access data on the tablet without using the headquarter server
Data loss in case the version of questionnaire on the tablet is not found in the headquarter server

Vendor Response

by World Bank Group on July 26, 2017

Thank you for your review! I have never heard of any case where data have been lost between the tablet and the server. Please contact tech support as soon as possible, they would definitely want to know about this!

I started using the solutions since last year and found it very good among others solutions used

Jul 26, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: easy to use
conversion of dataset in to any format you want.
Quality control.
Overall data management.
Questionnaire design
Qquick responds from support.
Reliability.
good for data streaming.
It's free to the client and client doesn¿t need to install or update
the software
Good performance.
No need for hardware because is using cloud server.
full control of data and software

Cons: The solution require internet. and skills.
Not free for clients, it's limit time requested.
local hosting require hardware and 24/7 support

Overall: The software help in data collection, it easy to configure and monitor quality of data.
Features and functionalities were friendly to used.

Vendor Response

by World Bank Group on July 26, 2017

Thank you for your review!

It is easy to design and use. The best part is it's reliability and consistency of server.

Jul 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Reliable server, various types of data can be captured, language options and rosters are some best features.

Cons: Less programming options, less support and resources for programming support. Moreover, add options for audio capture, add more video tutorials in youtube channel.

Overall: Its capi with variety types of data can be captured. Synchronization instantly with hierarchy of data quality control. Reliable and consistent server.

SS has eased my survey very much. It is a great tool, however, there is room for improvement.

Jul 25, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Off-line functionality,
Easy to use features,
Free of charge,
Enough capacity to cover big surveys,
Practice space in demo account,

Cons: Not friendly with Persian characters,
The interviewer app hangs from time to time,
No backup in the main server in case of data loss from the individual servers,
No Space for instruction at the beginning of the survey,
No sound record system.

Vendor Response

by World Bank Group on July 31, 2017

I will pass your language concerns on to our developers. Thank you for your review!

A great software with excellent support team. Easy to manage surveys and a good version control .

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: 1.user friendly designer software supporting many question types
2.A flexible roster feature and the entire logic/rules capability to suit the needs of every user
3.examine the surveys and even send them back to device before submission into the server
4.excellent data export functionality
5.great support from the team

Cons: 1.no way to export the designer form to a database schema - the designer can be exploited for more functionalities
2.few data export formats - excel and csv formats have more users
3.

Vendor Response

by World Bank Group on July 25, 2017

Thank you for your review! The questionnaire can be exported to DDI on the data export page, if that helps. There is also a data API that enables access to the data so managers can evaluate aggregated data on a customized bases.

We have 3 survey using survey solution and the result quite good.

Jul 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can see the update survey through map.. So we could see the survey implementation in the field.

Cons: We have a problem in installing our server since then we asked worldbank to use their cloud server. We very helpful if you can assistance us to develop our own server. We already bought PC for the server. Then, about the SS menu, it will help admin if we can see the summary data as the basis for monitoring the field survey. e.q. length of survey per interviewer

Overall: we can get the data in short time and also we can monitor the progress directly.

Vendor Response

by World Bank Group on July 25, 2017

Thank you for your review! Among the built-in "Speed" reports is the duration of interview.

Outstanding software only and even better support

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, rapid deployment and all round end to end product. The support is the best I have had the privilege to experience.

Cons: Some designers have expressed some nice to have customisation, features, and integration with other software.

Overall: Faster questionnaire design and no need for printing. Faster turn around time from going to field to analysis, Great for going paperless, After extensive research this product ticked all the boxes

Great experience usability and learning curve very low for designing surveys

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The platform is very easy to use and require little knowledge of advance functions for the creation of a very simple survey. Graphical user interface (GUI) nicely layout out with access to relevant features and functionality at a click away.

Cons: Limited documentation on the available advance functions with examples, validation can be too complex with the use of the nested logical operators.

Overall: Currently using this platform for our surveys the support and use of the cloud servers, the ability to have a quick analysis turn around through the export features

Quite User-friendly.

Jul 24, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: A well developed software that can serve the purpose of most surveys. User-friendly, reporting features are superb, overall quality of the software is great.

Cons: Detailed installation procedures not available for local servers. Connecting to designer to download questionnaire to locally installed Headquarters requires provision of the institution's server name and IP address to survey solutions support team, Why?

Survey solutions is a user friendly easy to use platform to design surveys

Jul 24, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to use (add sections, questions, validations), nice interface and each new feature is quite intuitive to pick up

Cons: Updates are too frequent and sometimes interfere with the data collection activities already in the field

Overall: Coding the survey is easier and more intuitive. The tester is a great tool to speed up the process.

Easy to use, in designing a questionnaire as well as for interviewers

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Support was great, each time I had a question I would have an answer within a few hours. Mostly also an answer that was to the point and solved my issue.

Cons: login with username and password is per device, would have preferred to have a login per user (interviewer) instead
It is not so easy to find specific issues in the instruction manuals.

Overall: Easy to build a questionnaire and user friendly for the interviewers

Vendor Response

by World Bank Group on July 24, 2017

Thank you for your review! Login by device is intentional, to enable partial completion of interviews by an interviewer. Otherwise interviewers would be able to swap devices and could then view incomplete interviews to which they were not assigned, leading to confusion in the field. Login by tablet ensures fieldwork management and data security in the field. It may be somewhat less convenient for interviewers, but it results in higher data quality.

Easy to build, but hard to use, and upgrade.

Jul 23, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
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Pros: For free. For free. For free. For free. For free. For free. For free. For free. For free. For free.

Cons: 1. UI unfriendly, too complicated for beginners. 2. Some of bugs in practical use. 3. Email support has time zone lag.

Overall: 1. Try to use CAPI app. 2. For free.

Vendor Response

by World Bank Group on July 24, 2017

Please let us know what parts of the UI are giving you problems. We always try to respond rapidly to user needs, especially when they report bugs. In terms of time zone lag in email user support, we now have tech support in Eastern Europe which should reduce the lag to hours or minutes.for the initial response. I just returned from mission in Laos where their response response time was just a few hours.

Used Survey Solutions in remote parts of Tanzania and Kenya for 3 surveys. Superior product!

Jul 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to do multi-language surveys
Can do household rosters just as easily as paper
Skip logic works well
Free

Cons: Need to ask World Bank team to set up server space, which they do promptly.
All the features mean the learning curve is steeper than ODK, QuickTapSurvey, and KoBoToolbox (but also more powerful)

Its useful, but there is still a lot of room for improvement, particularly with program limitations

Jul 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to download the data whenever, as data collection occurs. For simple surveys this software is a great tool. I love the multiple language possibilities.

Cons: Survey Solutions has a long way to go to develop a program that is able to address many normal survey needs, especially when it comes to agricultural surveys. There are many limitations that are difficult to work around. Lots of information is still missing from the documentation available online, and this documentation needs to be made clearer. Especially when it comes to trouble shooting with sample uploading, which is a very difficult process in survey solutions, and when it comes to programming more complicated skips and references in Designer. The software would benefit greatly from an excel type template that people could write their specs in an upload instead of having to copy and paste questions over into designer, something more akin to ODK.

Vendor Response

by World Bank Group on July 23, 2017

Thank you for your review!

the features allow a wide range of control over the quality of the data.

Jul 21, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
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Pros: The use of a roster in different sections. Creation of a unique automatic identifier when creating the questionnaire. Look up tables

Cons: The new way of importing questionnaires. this new one is more complicated and longer than the old version where it was necessary to choose to import the sample or census mode.

Overall: Thanks to the use of this product I managed to have an employment contract. it also allowed me to improve my knowledge in terms of CAPI

Vendor Response

by World Bank Group on July 23, 2017

Parce que je ne parle pas français, please forgive me for responding in English. The new import method is a response to user requests to increase mode flexibility to enable collection from multiple respondents from within a location who have not yet been identified. This can be useful for a household listing within a village or district, for example, or for a complete census. Sample mode is the default.

Easy to learn, easy to train and easy to use.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is free. It includes most of social research CAPI mode features. It is also rather flexible concerning the exporting formats. Data management and data collection progress are easy to monitor. Interview assignment easy to handle with new version. Forum/FAQ is very helpful and keeps getting richer.

Cons: C# language is not always easy to use and/or to understand. For QC happening directly on the field, the Google Chrome interface is not the most adequate: developing a QC or Editor app would be excellent, for QC to happen on tablets (could include re-interviews on a number of items, etc.). The error compilation and error description needs more details and solutions.

Overall: Improved data overall quality. Reduced data cleaning time. Simplified field logistics. Reduced interview length.

Vendor Response

by World Bank Group on July 20, 2017

Thank you for your review! Any browser can be used for the questionnaire designer or for survey management. A browser is not used on the tablets for data collection, it is our own application developed in C#, which we feel is far superior to those developed in Java since it can include multiple questions per screen, multiple colors, and use our own formats. Your ideas are interesting will be past on to our developers.

I used survey solutions to conduct field surveys through my smartphone.

Jul 19, 2017
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like on its appearance to do the roosters, export of the data directly on the platform in SPSS or in EXCEL, etc, steps of validation of the forms filled by the users

Cons: I like less on software at the level of mathematical operations, sometimes it does not sum when you want to add up the quantities of the products

Overall: Speed ¿¿in the collection of field information, saves time in the processing and analysis of data collected in the field.

Vendor Response

by World Bank Group on July 19, 2017

It's hard to imagine how a software product can be a better value for the money when it's free. As for performing mathematical operations, I would suggest contacting technical support for assistance, they may be able to lend a hand with that. I have always found them very responsive.

Its been easy and fun to use

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its easy to create questionnaires and manage them.
The question formats make it easy to create questions and play around with the same questions to even create more complex questions.

Cons: monthly upgrades, they really make it hard at times to figure out certain things.
It takes more time to figure out how the new features work.
most of the times am already used to the old fefatures, i think system upgrades need to be for the better

Overall: it makes my work easy and saves on my time as well during both scripting of tools and implementation.

Vendor Response

by World Bank Group on July 19, 2017

Thanks for your review!

We have used Surey Solutions in remote areas in developing countries.

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Survey Solutions is obviously designed and programmed by people who are familiar with the specifics of conducting household surveys in a development country context. The combination of the easy-to-use desginer to the powerful headquarter make it easy to train new people in the use of the system and manage large surveys with high logistitical and data quality demands. The little programming knowledge that is needed is easy to learn.

Cons: There isn't much that I don't like about the system. It's easy to use yet powerful and well-structured.

Vendor Response

by World Bank Group on July 19, 2017

Thank you for your review!

Thanks to WorldBank team for make such a powerful survey software tool .

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Makes surveys easier than paper based once it has been design correctly. The software setup was made available via two modes cloud and local.

Cons: When designing a questionnaire it is difficult to keep track of all the variables declared such as independent and dependant ones, hence I will an option that will show a mapping of any particular variable, giving the list of other variables that have link to other variables with enabling or validating conditions

Overall: A more efficient means to conduct and gather data other than paper surveys

Vendor Response

by World Bank Group on July 19, 2017

If you create a PDF version of a questionnaire you can see the enabling and validation conditions that are used including the question references. I know this is not quite as convenient as a list of question dependencies, but it does include the same information. I hope this helps, and thanks for your review!

Survey Solutions has revolutionized data collection and data cleaning and eliminates printing cost.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are able to collect very clean, timely, geo-referenced data through our tablets and through the internet at significantly reduced cost.

Cons: Software updates have been frequent and can potentially negatively impact continuous surveys which have been ongoing for many years. The instructions for the on-premise implementation of the Survey Solutions Server are not full documented.

Overall: Survey Solutions has significantly enhanced our operations.

Vendor Response

by World Bank Group on July 19, 2017

The developers have been making every attempt to improve the speed at which they update their online documentation. There is also a lot more of it than there was just a few months ago. But your ideas have been heard and will be addressed, and thank you for your review!

Overall a very good experience because we received a lot of support before and during data collectio

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use, both server interface and app are nicely sturctures, has all the basic functions and the support is great.

Cons: We used an earlier version so the functionality was limited. This included image use and randomisation.

Vendor Response

by World Bank Group on July 20, 2017

We are up to version 5.21 as of July 2017. I hope you find it to be an improvement over the earlier versions. Thank you for your review. An additional note, Survey Solutions does include some very advanced randomization. You could find this useful.

I found Survey Solutions exceptionally easy to use. Especially the tablet interface was intuitive.

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Accessibility of data output
2. Easily understandable and navigable user interface on tablets
3. Cost effective

Cons: Integrating paper questionnaires with tablet questionnaires using survey solutions is difficult. It would be nice if the outputted pdf questionnaires could directly be used as a paper backup.

In addition, an option to randomize numbers within survey solutions would be neat, e.g. when implementing lab in the field experiments.

Vendor Response

by World Bank Group on July 19, 2017

Thank you for your review! Your suggestions will be passed on to the developers.

Great software and always improving

Dec 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This survey software is designed for CAPI surveys even in the most difficult to reach areas. It does not require an internet connection during interviews, and enables survey management to review data as soon as it is sent to the server. It provides a generous array of data quality reports, and gives survey managers the opportunity to reject data that are not correct.

The only places you need to do any programming are for the skip pattern, or routing, and for validating responses. Even there, it is possible to use very simple logic to enforce consistency and accuracy in the field. Multiple languages are supported, and there is substantial online support available.