--- title: "Survey Solutions Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Survey Solutions Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/153927/Survey-Solutions/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Survey Solutions Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Survey Solutions ## What is Survey Solutions? Survey Solutions combines user-friendly rapid questionnaire development and powerful management tools for complex CAPI/CAWI with little or no programming at 0 cost and no connectivity during interviews. Data can be reviewed instantly after synchronization. Built-in reports include progress, status, and maps. Cases can be reassigned, and interviewers can change language on the fly. Its a sustainable solution for large-scale surveys combining powerful management tools with ease of implementation. ## What is Survey Solutions used for? [Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 85 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Survey Solutions?[Manage this product listing](https://www.g2.com/products/survey-solutions/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Survey Solutions 4.6 (85) VS. [4.6 (5,321)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (85) Ease Of Use 4.7 (1,798) Value For Money 4.9 (76) Value For Money 4.5 (1,423) Customer Service 4.5 (78) Customer Service 4.6 (1,355) ## Survey Solutions alternatives [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,798)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,606)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,519)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253516/SurveyMonkey/) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/) [4.7 (236)](https://www.capterra.com/p/191055/SurveyHero/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/191055/SurveyHero/) [View all alternatives](https://www.capterra.com/p/153927/Survey-Solutions/alternatives/) ## FAQs about Survey Solutions Overview ### What problems does Survey Solutions solve? Survey Solutions solves slow, error-prone paper survey workflows by letting teams build complex questionnaires with skip logic and validation, collect offline tablet data, and monitor interviews remotely. Survey managers, national statistics offices, researchers, and field supervisors benefit from real-time quality checks, GPS tracking, multilingual forms, collaboration, and fast data exports. Answer based on 73 reviews Overview ### Which roles and teams benefit most from Survey Solutions? Survey Solutions is most used by consultants, economists, statisticians, and research teams conducting structured data collection and analysis. Project managers and monitoring and evaluation officers use it to coordinate surveys, track fieldwork, and assess program results. Programmer analysts support questionnaire design, data validation, and integrations for research operations. Answer based on 84 reviews Overview ### What company size and specific industries is Survey Solutions built for? Survey Solutions is designed for national statistical offices and for private and public survey research organizations worldwide. It is suited to organizations of any size that conduct surveys and statistical data collection, including government agencies, research firms, and other survey-focused teams. Features and Usability ### What are the key features of Survey Solutions? Survey Solutions includes core survey management and questionnaire design tools, with customizable questions, skip logic, validation rules, and multilingual questionnaires. It supports offline mobile data collection, assignment and interview monitoring, comments for field corrections, real-time reporting, data export, and API access for quality checks and external workflows. Answer based on 40 reviews Getting Started and Support ### What training and onboarding options does Survey Solutions offer? Survey Solutions provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation serves as written reference material, and videos offer visual, self-paced guidance for setup and feature review. Answer based on 7 reviews Getting Started and Support ### What customer support options does Survey Solutions offer, and how do users rate the experience? Survey Solutions offers email/help desk, FAQ/forum, knowledge base, and chat support. Users frequently describe responses as fast, helpful, professional, and solution-focused, with documentation and public discussions useful for learning. Some users report that support routed through public discussion groups can feel less accommodating for people with limited technical experience. Answer based on 26 reviews Features and Usability ### How well does Survey Solutions handle field data collection? Survey Solutions supports reliable field data collection with offline interviews, validation rules, georeferencing, and near-real-time monitoring after synchronization. Research teams value cleaner exports and better oversight across distributed surveys. However, teams should plan device backup and synchronization procedures, since crashes, device changes, and occasional feature issues can interrupt fieldwork. Answer based on 36 reviews Features and Usability ### Is Survey Solutions easy to learn and use? Survey Solutions makes questionnaire design and field interviewing accessible for non-programmers through clear interfaces, templates, documentation, and guided validation logic. Survey managers and enumerators often learn core workflows quickly, including multilingual surveys and data exports. More advanced C# validation, complex configurations, and some language or character support can require extra training. Answer based on 26 reviews Features and Usability ### How does Survey Solutions support the interview process? Survey Solutions supports structured CAPI interviews with offline data capture, skip logic, multilingual questionnaires, interviewer comments, and supervisor review. Field teams can monitor assignments, interview progress, and quality checks while headquarters reviews synchronized cases. Some organizations need greater offline supervisor tools, flexible interview reassignment, and easier switching between servers or devices. Answer based on 21 reviews ## Features AI summary Based on 10,704 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Survey Solutions supports all three features that reviewers rate most highly: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities help businesses create tailored surveys, collect useful input, and build forms more efficiently, allowing teams to gather better data and make more informed decisions. API Application programming interface that allows for integration with other systems/databases Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Data Import/Export Import and export data to and from software applications Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Email Marketing Create and send email blasts/campaigns Survey Solutions 28 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment --- Get Advice We can help you find the software with the features you need. Features 4.4 (85) 4.4 Based on 85 reviews ## Pricing Value for money 4.9 (76) ### Starting price Free trial available Value for money 4.9 (76) 4.9 Based on 76 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (78) 4.5 Based on 78 reviews ## User reviews Overall rating 4.6 Based on 85 reviews Filter by rating 5(57) 4(24) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent LK Lilian K. HR Manager Education Management ### "My Experience Using Survey Solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 28, 2024 Pros Data important and export features works well I like that we can customize the already existing templates There are great analytics and reporting features Survey Solutions is easy to use. Cons Survey Solutions is powerful and hasn't failed us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Burt C. Database Systems Engineer/ Data Scientist Government Administration ### "The most complete survey management suite and it's free." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2020 Was a joy to work with, especially when developing a Census (SuSo API) App for the CSO St.Lucia, based on the R package and to (hopefully) serve the CARICOM region in the monitoring and control of the upcoming 2021 round of the Housing and Population Census. Pros It is complete. There are many options when it comes to survey tools, each with a particular suitability. However, when it comes to conducting large scale, governmental surveys and censuses, there is no need to look further. Survey Solutions can accomplish this objective at 0 cost. It has been tested exhaustively and has been adept at exceeding expectations, from questionnaire design to survey management and enumeration. Cons It may be a bit of an overkill for small scale, online, near real time or mobile surveys and surveys involving big data analysis. Reasons for choosing Survey Solutions It is an excellent software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael F. Grants Management Specialist Research ### "Survey Solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 3, 2020 School-related research survey administration and data processing Pros Free to use; user-friendly interface; customer service quickly responds to user complaints and issues Cons Poor offline compatibility; unable to delete answers that later are considered disabled; unable to change team composition Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tyas P. Student International Affairs ### "Very Helpful Survey Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2019 Thanks to Survey Solution, all my questionnaire and survey needs were able to run well Pros Survey Solutions provides direction and guidance for creating excellent questionnaire questions so that the surveys I make are very effective. Cons The interface is not easy to understand and its features are too simple so it needs to be updated, but other than that this tool is very good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Investigating Officer Government Administration ### "Thanks World Bank! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 24, 2019 Pros It’s FREE!!!! Great features. It’s very easy to use. Unlike other survey programmes, Survey Solutions is quite easy to implement across a large population. Frequent updates and improvement which gives greater efficiency. Cons Because of the constant updating, staff and users of the program have to be retrained in the new areas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aleksandra N. Customer Service Coordinator International Trade and Development ### "Survey Solutions Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 17, 2019 System where you create surveys but you're also able to store the data you collect. Great for college students. Pros I liked the simplicity of the designer tool helping out with creating a survey Cons It is in English, so not all Polish people are able to use it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mahin S. Asst. Professor Research ### "Very useful for large scale surevy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2019 Overall it is very good product and cost effective Pros Data management Questionnaire Design Support Quality supervision Cons Difficult to design questionnaire Roster data merging Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Arvin R. Statistician Environmental Services ### "Survey Solutions " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2019 Pros Very easy to learn and use. The coding part is not that complex. This is a total solution for implementing small to large scale surveys. Cons Some bugs on the Interviewer app during synchronization (solved thru update) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Professor Higher Education ### "Survey Solutions " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2019 Large community based surveys- perfect for our needs Pros Free Intuitive and highly structured Extensive validation and branch logic Practical tool for field data capture created by people who actually do high quality surveys Cons Not the simplest tool for small scale projects Not ideal for repaired measurements of cohorts as past data cannot be downloaded Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. UT Uyen T. Consultant Market Research ### "Best choice for simple large-scale surveys" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 5, 2019 My organization have been using Survey Solutions for our household surveys and market research for nearly 2 years. Generally, I'm very content with the experience with Survey Solutions, as well as the support from the staff. Pros \- Free of cost - Very good service with prompt support - Very innovative with continuous updates Cons \- Some constraints in designing the questionnaire (linked the questions, have to mannually input one by one question) - The user interface is not very friendly, currently in the scrolling style which is not easy to track for the enumerators. Other software have the ability to swipe the screen to go to the next question, which will save time for the enumerators and reduce the risks of skipping any questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153927/Survey-Solutions/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs Survey Solutions](https://www.capterra.com/compare/153927-201674/Survey-Solutions-vs-Enquetes-Maken)