Who Uses This Software?

National statistical offices, and private and public survey research organizations worldwide


Average Ratings

61 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    No cost software
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • World Bank Group
  • www.worldbank.org/capi
  • Founded 1944
  • United States

About Survey Solutions

Survey Solutions combines user-friendly rapid questionnaire development and powerful management tools for complex CAPI/CAWI with little or no programming at 0 cost and no connectivity during interviews. Data can be reviewed instantly after synchronization. Built-in reports include progress, status, and maps. Cases can be reassigned, and interviewers can change language on the fly. Its a sustainable solution for large-scale surveys combining powerful management tools with ease of implementation.


Survey Solutions Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Survey Builder
  • Templates

Survey Solutions Reviews Recently Reviewed!


The software is easy to learn and use.

Apr 17, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ability to manage both the jobs and personnel while on the field. One can easily manipulate the software to perform desired functions.

Cons: Inability to take charge of the back end of the database. The programming aspect of the software because I'm not that vast in programming. But I can get over it anyway when I improve my programming knowledge.

Survey Solutions offers a very user friendly software and I would recommend it to others.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Simple to use
- Very user friendly for enumerators
- The best feature is being able to track location of the respondent

Cons: - Time limitation is restricted to just five months and then a renewal process needs to be done
- Needing internet connectivity

Vendor Response

by World Bank Group on April 13, 2018

Thank you for your review, Helen! Just a reminder that an Internet connection is only needed for case assignments, uploading data, and overall survey management. It is not needed during interviews. You are correct, a renewal is needed for your server, but only after 5 months of inactivity. It only requires a message to the World Bank that the server is still needed. It is also possible to download and use your own server if you prefer, but then you would need to upgrade it yourself to the latest version.

Survey Solutions is very user friendly and fun platform to build and design our Questionnaires.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Questionnaire designer is easy to use and very flexible. It caters for most of our business needs with constant enhancements and improvements being added. The API is also freely available to allow Business specific development. The Headquarters software is also very easy to use with limited but very helpful reports. Synchronization to and from the tablets is also very quick and seamless.

Cons: Locating Assignments/Interviews in the Headquarters software sometimes proves to be a bit challenging. Also not easy to remove Interviews from the Headquarters software after it has been approved by Headquarters agents and as a result the list of Interviews that is displayed to the Headquarters agents grow drastically.

Overall: Cost saving and ease of use.

Capterra-loader

Very powerful platform for building and manage surveys. I have learned to use it in very short time.

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like because is easy to install, to configure and to admin. Also, is very easy to use it, in respect of build complex questionnaires. Collaborative work is very important nowadays and Survey Solutions allows this feature. For designing the questionnaires are not necessary high knowledge of programming or web design. Everything is possible just with the mouse and light keyboard intervention. The possibility of using API in monitoring and admin of the platform is an important step forward to automatization the processes. For complex conditional questions you can use C#, but the basic logical conditions are enough, in general. So, in one platform you will have the CAPI, CATI and CAWI of surveys. Using the GPS capabilities of mobile devices you can have the possibility of geocode the responses in a very easy and intuitive way. The reports tools are included, but most important is that you can create customized reports by using the paradata. Without modesty, I could say that the Survey Solutions platform will become the standard for high quality surveys in the coming years. Together with R and Python, Survey Solutions will increase the capabilities of National Statistics Offices to build "in house" very powerful surveys, with low costs and time bound.

Cons: It is to easy to use and the speed of developing new features is very high. The speed of maintaining the updates into the support materials should be the same.

Overall: Enhance the skills of design the surveys for official statistics.

Survey solutions is a remarkable tool for surveys. Its user friendly UI makes survey design so easy.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1. It has a powerful UI tool for designing questionnaire
2. Timely response by customer support
3. Great mobile app for offline surveys
4. User friendly interface

Cons: 1. Prefilling data for cascaded dropdowns not possible.
2. More information like number of answered/unanswered questions should be included on the interviews grid for easy filtering

Overall: Powerful yet affordable solution for questionnaire design and survey implementation

A free, user-friendly software that allows for timely design & implementation of complex surveys.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Documentation: We like the updated on-site resources such as FAQs/YouTube videos, user forums & guides, and public questionnaires

Interviewer Interface: Intuitive design, user-friendly for enumerators; non-enforcing plausibility rules

Monitoring: Excellent way to monitor/review data processed in the field at different hierarchical levels in real-time

Paradata: Can track data on length & GPS location of each interview and technical characteristics of tablets/synchronization process

Longevity: Frequent updates

Cons: Designer: Pre-specified roster designs make modification of roster length cumbersome for enumerators. More complex rosters/sections can involve a lot of skipping back and forth

Documentation: Documentation of complex validation with C# expandable; more support of complex C# validation functions would be useful

General: There were some extremely rare issues with interview crashes and missing/reappearing interviews

Translation sheets: Issues with crashing during uploading of translation sheets

Good and easy to understand software

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn and understand with self tutor, coding made easy and coloration at the CAPI end is sweet with the blue, red and green light to access whether the entry is not complete, as error or completed

Cons: Wished the Survey Solution Android application could have generate a folder on the Android and also wish the questionnaire designer can generated dictionary cor manual data processing in case of being in an environment where there is no network

Overall: I learn more about php coding and it assisted me in the designing of website php coding relatively on wordpress

Gives on the flexibility needed in navigating during scripting

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very user friendly and with a few instruction one is able to come to terms with how to maneuver. And especially developing the survey tool, testing can actually be almost simultaneous and feed back real time

Cons: The only challenge is the crash that may occur during use. The app also runs effectively on certain preferred devices types and models, this may not be encourage low budget data collection to consider it.

Vendor Response

by World Bank Group on March 20, 2018

We have not experienced any crashes while using Survey Solutions! Please contact support@mysurvey.solutions for help with this issue.

Capterra-loader

My experience with survey solution has been very interesting. I hugely rely on this application.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The scripting flexibility, making it easy for someone who has no background knowledge of computer programming to script and upload questionnaire on the application. I am also very excited about the supervisory role (Accepting and Rejecting of Interviews), which ensures the data that is sent to the headquarter is of good quality. Ability to restrict interviewers to the number of interviews you actually want to do per sector or enumeration. It also interests me to know that I can actually sit in a spot and monitor what is being on the field at the real time. Finally ability to download/export data in SPSS and STATA format

Cons: 1. The use of the internet to design questionnaire
2. Inability to download questions designed on rostering and those without rostering in a single data file

Vendor Response

by World Bank Group on March 15, 2018

Thank you for your review! There are ways of including roster variables in the same data file as single variables, generally by giving each occurrence of the roster variables individual names (such as age_01, gender_01, educ_01..., age_02, gender_02, educ_02, and so on). Most analysts find this arrangement more cumbersome than merging the 2 files.

AMAZING!!!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Finally, we have a user-friendly CAPI application that can be developed quickly. The interphase is flexible yet allows for complex questionnaire design.

Its been a great experience

Mar 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility of questionnaire design,ability to have multiple people design the same questionnaire and easy to use

Cons: Changing versions even when you make a small update,changing data types even when original variable was not adjusted but the version changed

Overall: -Decreased data processing time
-Decreased time for questionnaire design
- Easy to train users
-User friendly system

reliable, very easy to use software with all the complexity you need for socio-economic surveys

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - designer: very well designed interface, fast to create and update large questionnaires, a lot faster than in other software packages
- complex yet simple: an ever growing list of purpose-tailored questionnaire components and the syntax make the entry threshold to building complex questionnaires structures really low, no need to think through complex loops or fiddle with identifiers
- collaboration: ability to simultaneously work in the same questionnaire is great for collaboration across countries, very useful during design phase
- user and knowledge base, documentation: the support site and public questionnaires are a great way to learn functionality, discover solutions and learn from other experiences. Well designed standard sections like household member and consumption that you can copy and paste into your questionnaire. Also, there is a wealth of high quality documentation.
- interviewer interface: intuitive design, easy navigation inside the questionnaire, and non-enforcing soft checks. You can train field workers directly in Survey Solutions, no paper needed.
- commenting function great for giving and receiving feedback from the field
- paradata: the available para data is a great tool to monitor the interviewing process. One can extract interview length and duration, interviewing speed, working hours, etc

Cons: In the future it would be great to see more flexibility around the allocation of interviews in the field to allow field teams to quickly react to local conditions and to manage their visits more effectively. In particular,
- the ability to locally generate interview files with pre-filled information (e.g. for an endline survey)
- local offline reallocation of interview files

Capterra-loader

I have used Survey solution in household and agriculture surveys in many countries in Africa

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple to program
Makes life easy for survey management
easy to export data
user friendly and not complicated for non programmers and field workers
free of cost

Cons: Highly dependence on Internet connection
Need for offline programing and data backup (specially in some African countries the internet infrastructure is poor)

Overall: 1. Reduced cost for the programmers. I can program my questionnaire now
2. minimizes data error. The validation and enabling conditions are helpful in minimizing data errors from the field.
3. The software has also survey management tool and this helped me to follow up data collection progresses remotely with out travelling to the field.
4. encourages team work. multiple people can program the CAPI at the same time on the same questionnaire
5. Responsibility of each team member is clearly defined.

I dropped all other CAPIs. I've already completed 16 surveys with Survey Solutions from 2015

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Easy to use by non-programmer; makes questionnaire design very simplified
- Data quality is guaranteed at each level of its workflow (from Designer to Interviewer);
- Makes dealing the complex roster very easy;
- Very convenience and user-friendly interface (designer and interviewer app);
- Offline data collection; it's very useful in most of African countries with internet issues
- Gives the HQ users control over the data collection process everywhere they are and with the browser of any device (smartphone, tablet etc¿)
- Data can be reviewed instantly after synchronization
- Reduces total cost of survey
- Excellent support from the Survey Solutions team

Cons: - No documentation in French for francophone countries
- It will be very helpful if the Supervisor can work offline like the Interviewer

Overall: Survey solutions have allowed me to discover that a data collection can be done easily without being frowned upon, for me, it is the solution for the collection of data, it is the best.

The best experience ever in data collection! Very efficient in cutting out enumeration errors!

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Efficient
Reduces total cost of survey
Real game-changer in the industry!
Makes data collection fun
Helps eliminate errors that are caused by passive data recording
Gives the researcher control over the data collection process

Cons: Lack of a real-time dedicated technical support in questionnaire vetting and during data collection.
variables generated during data export should be more specific...

The software works efficiently and effectively.

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software is very convenient and has user-friendly interface. Its very much easy to learn and develop applications with very few logic. It contains all functionalities required for conducting a survey. It makes supervision very easy and most importantly it allows only interviewers to edit data not supervisors. It has several data formats and data can be downloaded any time it is required. Support team works and helps fast

Cons: I think it would be much better is data could be stored temporarily in the device during data capturing, so that in case the tablet gets broken before synchronization, we can be able to retrieve that data.

Overall: Timely data collection

Capterra-loader

We have received a reliable and a free tool to conduct surveys using tables, which works perfectly reg

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very convenience and user-friendly interface
Logistical structure of roles and functions
Easy to learn; smooth performance.
Includes all functionality required for conducting a survey
Data import for various formats
Excellent desk support team

Cons: We would like to have full documentation

Clean, easy to use software with new features being continually added.

Jan 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's free. Tablet support. Browser support. Multiple question types. Good questionnaire designer. Clean server interface.

Cons: The browser version of the survey is slow, and unusable in some developing countries with slow internet connections.

Capterra-loader

I have been using this for over a year. It really help us in creating a full scale survey.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very reliable and very easy to use, the designer application is very simple and easy, yet it is so powerful to create sophisticated survey. I have use most of the it's features.

Cons: If it is possible to have a confirmation or approval from Admin before user change device/tab. Because sometimes user has not synchronize before they change the device.

Capterra-loader

Excellent CAI solution featuring one of the best user interfaces for interviewers I have seen.

Jan 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Excellent interviewer interface;
Very strong facility for dealing with complex rosters;
Very low threshold into questionnaire development, while allowing for full power of C# in validation functions;
Collaborative questionnaire development environment;
It's free;
Features free and fully supported cloud central database capture facility;
Very strong support to data management on the server side;

Cons: My cons are not so cons as they are a wishlist of functionality that would make this software even better.
Lacking field supervisor app to manage the interviews locally while in the field and with no internet access;
Inflexibility in using stored data to support the interviewing while maintaining the flexible allocation of interviews;
Lack of question database support (neither public nor private);
Lack of CATI functionality

Overall: It provides a reliable computer assisted interviewing platform, that has a very low entry threshold into development and a very steep learning curve. It has provided me with a means to capture very complex survey questionnaires and implement them in challenging environment with poor internet connectivity.

its convenient for both Interviewer and headquarter to use

Dec 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is quite Easy to use and above all it is provided for free. All the dash board are easily convenient to use.

Cons: When it comes to the validation part its quite difficult difficult as i am not that much familiar with the c sharp.

Overall: I on behalf of NSB have conducted so many surveys using the Survey Solution. it has really befitted a lot.

Amazing system! Beyond my imagination and make my work ease and more efficient!

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Frequently upgrade brings me continuous survey experiences on fieldwork. It is very convenient and high efficiency to get customer support.

Cons: It should develop more functions on analyses of interview paradata to find and anti cheat of interviewers.

Overall: I get free and highly efficient survey system!

Capterra-loader

excellent free solution that provides transparency during data collection

Dec 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Easy to implement with organizations new to CAPI data collection
- Great support from the WB Survey Solutions team
-The Survey Solutions Designer takes the 'mystery' out of survey programming and makes this a feasible task for those without a significant programming background.
- User friendly interface that is easy for interviewers to learn and use.
- Easy to test and update questionnaires
- Easy to review cases from multiple levels using multiple metrics at the same time. (i.e. supervisor reviews individual cases in the field and headquarters runs a report looking at aggregate data.)
- The map report. Clients really like this feature!
- Data export files in multiple formats. The files are clean and ready to use.
- It's FREE and available to researchers worldwide

Cons: - format of paradata output is somewhat cumbersome, and not as easy to work with as the response data output.

Overall: This product provides my organization with a FREE tool we can use with partners around the world with varying degrees of experience conducting CAPI surveys. I hope Survey Solutions sparks a drive toward standardization in features of CAPI software, to improve the quality of data collected in international surveys.

Renew my comments after half year use: it is an excellent and recommendable app!! Thanks a lot.

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: "1. Easy to upgrade.
2. Free to use.
3. Support team is helpful and kindheartedly.
4. Has some excellent features, like GPS and maps. "

Cons: 1. Not very efficient to edit questionnaire by the Designer.
2. Regretfully Google Maps can not used in China. But eventually it is not the app's fault.

Overall: 1. Finish some field surveys.
2. Learned how to build and maintain a survey system.

very positive

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: in particular: within system possibility for data quality management through internal feedback system (supervisor and headquarter), also: flexibility of use, low cost,

Cons: ease of use concerning installation on own server when required by client, tools for panel surveys quite non-intuitive

Capterra-loader

very dedicated development team, very sophisticated and deliberate solutions

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: very dedicated development team, very sophisticated and deliberate solutions, immense speed in developing new functionality.

Working with Survey Solutions was very exciting

Dec 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Combo box and cascading combo box tools
The possibility to use one Macros for many purposes
Interviewers have possibility to see approved and rejected surveys in different windows
Suitability with many statistical softwares. No need to re-code data after survey completion
The possibility to collect data via internet and tablets at a time using the same server for data storage
Tutorials are very helpful
No need of high internet connection

Cons: When someone uses the App in a device with his credentials (login and password), it's not possible to disconnect and connect with another credential unless unsinstall and reinstall the App.

Overall: I could not imagine that the server would be grant to me at free of cost. So I saved the money I should have to pay for the server.
I have used Survey Solutions to carry out the annual evaluation of a project. The Organization (GIZ) for which I have carried out this annual evaluation has been very satisfied by data collection process and data quality.
As I have trained the project staffs on questionnaire designing and server management with Survey Solutions, they are planning to use it for 2018 annual evaluation.

Survey Solutions is a great tool for collecting data.

Oct 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1. Ease of use
2. User friendly
3. Able to export data to different formats
4. Both app and web version available

Cons: Documentation is not complete or hard to find.

Vendor Response

by World Bank Group on October 04, 2017

Thanks for your review!

I'm using Survey Solutions since 2014 for many surveys such as household surveys, employment surveys

Sep 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Survey Solutions has seduced me by its flexibility, its robustness and its surveys management platform which is very user-friendly, rich and practical. It adapts to user preferences with monthly updates.
What fascinates me most about Survey Solutions is its ease of learning. Very easy to learn one does not need to be an expert in programming to design questionnaires on Survey Solutions. In addition, good documentation and sample questionnaire templates are available to help users take a quick hand of Survey Solutions

Cons:
Survey Solutions offers unquestionably many advantages. For me, this is actually the best CAPI application that exists. If there is something that should be improved, it is the availability of documentation in French. Indeed, very little guide in French exists. In addition, the Designer, the tool for designing the questionnaires is largely in English, which does not benefit the french-speaking.

Have used survey solutions since 2016 in six demanding surveys. Helped us a lot.

Aug 31, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The designer is flexible and capable of designing complex questionnaires with many options for programming for precise in-field data entry, saving the time usually spent on double blind data entry and data cleaning in PAPI versions.
Initial support was great and very responsive.

Cons: The app is just great for social scientists with basic knowledge in writing codes. To use more advanced features a higher level of technical training in basic programming is advisable. Initial support was highly responsive, professional and friendly, compensating to some extent for a lack of technical training. This changed to some extent, however, since support requests are directed to the public support discussion group. Some support staff seems slightly impatient with questions posed by people with limited technical experience.

Vendor Response

by World Bank Group on September 04, 2017

Thank you for your review!

It is the best software that I know at the moment

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -Easy to use
-Conversion of data set into format of your choice.
-Quality control.
-Data management.
-Questionnaire design is simplified
-Quick responds from support.
-Reliability.
-Good for data streaming.
-It's free to the client and client doesn't need to install or update
the software
-Good performance.
-No need for hardware because is using cloud server.
-Full control of data and software
-Offline data collection
-Easy to use by programmer
-Easy to use by interviewer

Cons: Its inability to read and write to the external file
There is no provision for offline questionnaire designing

Overall: Cost saving
Improve data quality
Timely data collection

Vendor Response

by World Bank Group on September 02, 2017

Thank you for your review!

Easy and versatile CAPI software

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Survey Solutions is free to use with very proactive customer support and many great features that enrich this CAPI tool. The headquarter interface is especially useful for monitoring progress and constantly reviewing data quality.

Cons: The software is constantly being improved, but it comes with some growing pains. At times, certain features (GPS recording in one instance) were not working well, and correction to questionaires can only be made by sending it back to the enumerator, instead of on the website.

Overall: Survey Solutions helps streamline the process from questionnaire design to data collection in one, handy tool and provides excellent and responsive customer support

Vendor Response

by World Bank Group on August 16, 2017

Thank you for your review!

great survey experience with Survey Solutions

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: a. powerful questionnaire design;
b. offline survey;
c. quick support;
d. great apps;
e. web interview;

Cons: a. lack of app for iOS system;
b. customization of web interface;
c. lack of supervisor app;
d. no documentation on API;

Overall: Successful implementation of China Urban Labor Survey.

Vendor Response

by World Bank Group on August 15, 2017

Thank you for your review!

The best CAPI solution on the market, maintained by a very pro-active development team.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Survey Solutions is an excellent survey management solution, not just field-based data entry. There are many pros:
- built in question skips and validations
- real-time quality control by Supervisors and Headquarters
- visualisation of spatial coverage
- secure data storage on a cloud server
- significant time and cost savings compared to paper-based collections.

The software support and development team are second-to-none. Extremely professional and responsive. Survey Solutions is a very good product which I can't recommend highly enough.

Cons: The Survey Solutions team are so good, that they release updates every month (which is basically unheard of anywhere else). This has huge advantages when it comes to bug fixes, but it does create potential complications in the field if interfaces and functionality change after training has been undertaken or once staff have started field work.

Overall: Cost savings, improved data quality and timeliness, better field management.

Excellent, cost-effective software for implementing all kinds of surveys. Great user support!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1. Its free of cost.
2. It is intuitive and easy to learn and use.
3. It is constantly updated and improved. A new version is released on a monthly basis.
4. The support and development teams listen to the customer's needs and take action.
5. Very clean user interface at all levels of the software.
6. Very easy to implement on a large scale as compared to other survey software.
7. Comprehensive set of tools for every level of the survey.
8. Mostly great documentation of functionality and features.
9. A polished, robust, well thought-out product, which a team behind it that seems to really care about delivering the highest quality. Thank you, World Bank.

Cons: 1. No offline support for data-exchange as of yet. It would be extremely helpful in certain environments where there is no connectivity but there is a need for constant exchange. If this is made possible, we are likely to use Survey Solutions for the Belize 2020 Census.
2. Constant rearrangement/redesign of the supervisor and HQ components. We appreciate the improvements but it causes somewhat constant retraining of staff, or clearing up their confusions upon seeing a different layout.
3. The Interview review panel has one important shortcoming: It is almost impossible, under normal conditions, to distinguish between enabled and disabled questions. Disabled questions are just a tad more "faded", but every single user has had difficulties in making distinctions between enabled and disabled questions. In addition, the enabled filter only allows you to see the enabled questions as a chunk, and not navigate within sections, which would make review much easier.
4. Another wish would be to delete "disabled" answers that were accidentally enabled at some point, after questionnaire is marked as complete or synchronized.
5. We know the roster sizes are constrained by bulk and speed, but a roster size increase for nested rosters (say from 60 to 100) would be nice.
6. No ability to transfer an interviewer between teams, sometimes team composition changes.
7. There is still sometimes a lag upon enabling and disabling questions, especially if hidden.

Overall: An easy transition into the world of CAPI. With the help of Survey Solutions, the SIB is leading the region in the implementation of CAPI surveys. This also opened many doors for us in elevating many other processes, such as payment, control forms, data-processing, and real-time progress tracking. Everything is now mostly automated based on daily exports of Survey Solutoins data.

Vendor Response

by World Bank Group on September 11, 2017

Thank you for your thoughtful review! Regarding point 3 among your Cons, you can hide disabled questions entirely by selecting "Hide if disabled" check box". Regarding pont 6, it is now possible to transfer cases between interviewers.

CAPI software of choice for multiple surveys in multiple countries

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's hard to point out what I like the most about this software. The built-in case management tools make managing large surveys with many teams a breeze. Furthermore, the easy to use Questionnaire Designer allows people to learn how to build surveys quickly, and share them easily between colleagues. The Questionnaire Designer also allows for easy translation. We often design surveys in English, but they're actually administered in some other language. The translation feature allows us to insert multiple languages in excel files, and upload them. Then enumerators, supervising staff, etc. can toggle between languages during interviews, and when reviewing the completed questionnaires.

I also really like the ability to make comments. Comments allow survey management staff to point out errors to field supervisors and enumerators so that they can make corrections quickly.

Finally, the newly available API allows me to export data and provide quality checks, and summary tables without even having to open my browser.

Cons: Probably what I like least about the software is that the Questionnaire Designer is online. I often do tedious tasks like questionnaire design while traveling. Since, I cannot use the Designer offline, it prevents me from doing this task on the road.

Overall: My team has implemented surveys 12 surveys in 7 different countries. All have gone smoothly, and I am able to closely monitor them from abroad.

Vendor Response

by World Bank Group on August 08, 2017

Thank you for your review!

Easy to use with a lot of survey conduct functionality

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: survey management aspects are excellent. The design has simple sytax. Network coverage in Botswana is quite extensive and reliable so the software is usable without connectivity worries.

Cons: Like any software there is always room from improvement. Otherwise there is nothing can be said to be liked the least.

Vendor Response

by World Bank Group on July 31, 2017

Thanks for your review!

As a survey consultant I have used Survey Solutions in several cases, mostly in African countries.

Jul 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very solid, making it almost impossible to lose any work.
It is very comprehensive, allowing the creation of elegant, precise and secure questionnaires.
It allows validation of answers to a degree that makes subsequent data cleaning virtually redundant.
The survey management functionality guarantees pretty complete control over the survey at all times.
Oh, and not to forget the continuous evolution of the system, with the addition of new functionality on an almost monthly basis...

Cons: In some cases I would like more extensibility, e.g. the possibility to add C# functions to implement more sophisticated validations and controls. That said, it is quite impressive how much one can do already using C# expressions which are supported for validation and flow control.

Overall: The benefits I'm looking for are not for me but for my clients using it to conduct a survey.
What I feel they are getting from using Survey Solutions, is the guarantee of a successful survey, full stop.

it is a great tool for survey management

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very good functionalities to manage large surveys.
User friendly designer interface
I like the headquarter server functionalities
Great ways to capture data easily
Create user friendly with full features data entry programs

Cons: Lack of powerful programming language
unable to access data on the tablet without using the headquarter server
Data loss in case the version of questionnaire on the tablet is not found in the headquarter server

Vendor Response

by World Bank Group on July 26, 2017

Thank you for your review! I have never heard of any case where data have been lost between the tablet and the server. Please contact tech support as soon as possible, they would definitely want to know about this!

I started using the solutions since last year and found it very good among others solutions used

Jul 26, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use
conversion of dataset in to any format you want.
Quality control.
Overall data management.
Questionnaire design
Qquick responds from support.
Reliability.
good for data streaming.
It's free to the client and client doesn¿t need to install or update
the software
Good performance.
No need for hardware because is using cloud server.
full control of data and software

Cons: The solution require internet. and skills.
Not free for clients, it's limit time requested.
local hosting require hardware and 24/7 support

Overall: The software help in data collection, it easy to configure and monitor quality of data.
Features and functionalities were friendly to used.

Vendor Response

by World Bank Group on July 26, 2017

Thank you for your review!

It is easy to design and use. The best part is it's reliability and consistency of server.

Jul 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Reliable server, various types of data can be captured, language options and rosters are some best features.

Cons: Less programming options, less support and resources for programming support. Moreover, add options for audio capture, add more video tutorials in youtube channel.

Overall: Its capi with variety types of data can be captured. Synchronization instantly with hierarchy of data quality control. Reliable and consistent server.

SS has eased my survey very much. It is a great tool, however, there is room for improvement.

Jul 25, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Off-line functionality,
Easy to use features,
Free of charge,
Enough capacity to cover big surveys,
Practice space in demo account,

Cons: Not friendly with Persian characters,
The interviewer app hangs from time to time,
No backup in the main server in case of data loss from the individual servers,
No Space for instruction at the beginning of the survey,
No sound record system.

Vendor Response

by World Bank Group on July 31, 2017

I will pass your language concerns on to our developers. Thank you for your review!

A great software with excellent support team. Easy to manage surveys and a good version control .

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1.user friendly designer software supporting many question types
2.A flexible roster feature and the entire logic/rules capability to suit the needs of every user
3.examine the surveys and even send them back to device before submission into the server
4.excellent data export functionality
5.great support from the team

Cons: 1.no way to export the designer form to a database schema - the designer can be exploited for more functionalities
2.few data export formats - excel and csv formats have more users
3.

Vendor Response

by World Bank Group on July 25, 2017

Thank you for your review! The questionnaire can be exported to DDI on the data export page, if that helps. There is also a data API that enables access to the data so managers can evaluate aggregated data on a customized bases.

We have 3 survey using survey solution and the result quite good.

Jul 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We can see the update survey through map.. So we could see the survey implementation in the field.

Cons: We have a problem in installing our server since then we asked worldbank to use their cloud server. We very helpful if you can assistance us to develop our own server. We already bought PC for the server. Then, about the SS menu, it will help admin if we can see the summary data as the basis for monitoring the field survey. e.q. length of survey per interviewer

Overall: we can get the data in short time and also we can monitor the progress directly.

Vendor Response

by World Bank Group on July 25, 2017

Thank you for your review! Among the built-in "Speed" reports is the duration of interview.

Outstanding software only and even better support

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, rapid deployment and all round end to end product. The support is the best I have had the privilege to experience.

Cons: Some designers have expressed some nice to have customisation, features, and integration with other software.

Overall: Faster questionnaire design and no need for printing. Faster turn around time from going to field to analysis, Great for going paperless, After extensive research this product ticked all the boxes

Great experience usability and learning curve very low for designing surveys

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The platform is very easy to use and require little knowledge of advance functions for the creation of a very simple survey. Graphical user interface (GUI) nicely layout out with access to relevant features and functionality at a click away.

Cons: Limited documentation on the available advance functions with examples, validation can be too complex with the use of the nested logical operators.

Overall: Currently using this platform for our surveys the support and use of the cloud servers, the ability to have a quick analysis turn around through the export features

Quite User-friendly.

Jul 24, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: A well developed software that can serve the purpose of most surveys. User-friendly, reporting features are superb, overall quality of the software is great.

Cons: Detailed installation procedures not available for local servers. Connecting to designer to download questionnaire to locally installed Headquarters requires provision of the institution's server name and IP address to survey solutions support team, Why?

Survey solutions is a user friendly easy to use platform to design surveys

Jul 24, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use (add sections, questions, validations), nice interface and each new feature is quite intuitive to pick up

Cons: Updates are too frequent and sometimes interfere with the data collection activities already in the field

Overall: Coding the survey is easier and more intuitive. The tester is a great tool to speed up the process.

Easy to use, in designing a questionnaire as well as for interviewers

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Support was great, each time I had a question I would have an answer within a few hours. Mostly also an answer that was to the point and solved my issue.

Cons: login with username and password is per device, would have preferred to have a login per user (interviewer) instead
It is not so easy to find specific issues in the instruction manuals.

Overall: Easy to build a questionnaire and user friendly for the interviewers

Vendor Response

by World Bank Group on July 24, 2017

Thank you for your review! Login by device is intentional, to enable partial completion of interviews by an interviewer. Otherwise interviewers would be able to swap devices and could then view incomplete interviews to which they were not assigned, leading to confusion in the field. Login by tablet ensures fieldwork management and data security in the field. It may be somewhat less convenient for interviewers, but it results in higher data quality.

Used Survey Solutions in remote parts of Tanzania and Kenya for 3 surveys. Superior product!

Jul 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to do multi-language surveys
Can do household rosters just as easily as paper
Skip logic works well
Free

Cons: Need to ask World Bank team to set up server space, which they do promptly.
All the features mean the learning curve is steeper than ODK, QuickTapSurvey, and KoBoToolbox (but also more powerful)

Its useful, but there is still a lot of room for improvement, particularly with program limitations

Jul 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to download the data whenever, as data collection occurs. For simple surveys this software is a great tool. I love the multiple language possibilities.

Cons: Survey Solutions has a long way to go to develop a program that is able to address many normal survey needs, especially when it comes to agricultural surveys. There are many limitations that are difficult to work around. Lots of information is still missing from the documentation available online, and this documentation needs to be made clearer. Especially when it comes to trouble shooting with sample uploading, which is a very difficult process in survey solutions, and when it comes to programming more complicated skips and references in Designer. The software would benefit greatly from an excel type template that people could write their specs in an upload instead of having to copy and paste questions over into designer, something more akin to ODK.

Vendor Response

by World Bank Group on July 23, 2017

Thank you for your review!

the features allow a wide range of control over the quality of the data.

Jul 21, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The use of a roster in different sections. Creation of a unique automatic identifier when creating the questionnaire. Look up tables

Cons: The new way of importing questionnaires. this new one is more complicated and longer than the old version where it was necessary to choose to import the sample or census mode.

Overall: Thanks to the use of this product I managed to have an employment contract. it also allowed me to improve my knowledge in terms of CAPI

Vendor Response

by World Bank Group on July 23, 2017

Parce que je ne parle pas français, please forgive me for responding in English. The new import method is a response to user requests to increase mode flexibility to enable collection from multiple respondents from within a location who have not yet been identified. This can be useful for a household listing within a village or district, for example, or for a complete census. Sample mode is the default.

Easy to learn, easy to train and easy to use.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is free. It includes most of social research CAPI mode features. It is also rather flexible concerning the exporting formats. Data management and data collection progress are easy to monitor. Interview assignment easy to handle with new version. Forum/FAQ is very helpful and keeps getting richer.

Cons: C# language is not always easy to use and/or to understand. For QC happening directly on the field, the Google Chrome interface is not the most adequate: developing a QC or Editor app would be excellent, for QC to happen on tablets (could include re-interviews on a number of items, etc.). The error compilation and error description needs more details and solutions.

Overall: Improved data overall quality. Reduced data cleaning time. Simplified field logistics. Reduced interview length.

Vendor Response

by World Bank Group on July 20, 2017

Thank you for your review! Any browser can be used for the questionnaire designer or for survey management. A browser is not used on the tablets for data collection, it is our own application developed in C#, which we feel is far superior to those developed in Java since it can include multiple questions per screen, multiple colors, and use our own formats. Your ideas are interesting will be past on to our developers.

I used survey solutions to conduct field surveys through my smartphone.

Jul 19, 2017
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like on its appearance to do the roosters, export of the data directly on the platform in SPSS or in EXCEL, etc, steps of validation of the forms filled by the users

Cons: I like less on software at the level of mathematical operations, sometimes it does not sum when you want to add up the quantities of the products

Overall: Speed ¿¿in the collection of field information, saves time in the processing and analysis of data collected in the field.

Vendor Response

by World Bank Group on July 19, 2017

It's hard to imagine how a software product can be a better value for the money when it's free. As for performing mathematical operations, I would suggest contacting technical support for assistance, they may be able to lend a hand with that. I have always found them very responsive.

Its been easy and fun to use

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Its easy to create questionnaires and manage them.
The question formats make it easy to create questions and play around with the same questions to even create more complex questions.

Cons: monthly upgrades, they really make it hard at times to figure out certain things.
It takes more time to figure out how the new features work.
most of the times am already used to the old fefatures, i think system upgrades need to be for the better

Overall: it makes my work easy and saves on my time as well during both scripting of tools and implementation.

Vendor Response

by World Bank Group on July 19, 2017

Thanks for your review!

We have used Surey Solutions in remote areas in developing countries.

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Survey Solutions is obviously designed and programmed by people who are familiar with the specifics of conducting household surveys in a development country context. The combination of the easy-to-use desginer to the powerful headquarter make it easy to train new people in the use of the system and manage large surveys with high logistitical and data quality demands. The little programming knowledge that is needed is easy to learn.

Cons: There isn't much that I don't like about the system. It's easy to use yet powerful and well-structured.

Vendor Response

by World Bank Group on July 19, 2017

Thank you for your review!

Thanks to WorldBank team for make such a powerful survey software tool .

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Makes surveys easier than paper based once it has been design correctly. The software setup was made available via two modes cloud and local.

Cons: When designing a questionnaire it is difficult to keep track of all the variables declared such as independent and dependant ones, hence I will an option that will show a mapping of any particular variable, giving the list of other variables that have link to other variables with enabling or validating conditions

Overall: A more efficient means to conduct and gather data other than paper surveys

Vendor Response

by World Bank Group on July 19, 2017

If you create a PDF version of a questionnaire you can see the enabling and validation conditions that are used including the question references. I know this is not quite as convenient as a list of question dependencies, but it does include the same information. I hope this helps, and thanks for your review!

Survey Solutions has revolutionized data collection and data cleaning and eliminates printing cost.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We are able to collect very clean, timely, geo-referenced data through our tablets and through the internet at significantly reduced cost.

Cons: Software updates have been frequent and can potentially negatively impact continuous surveys which have been ongoing for many years. The instructions for the on-premise implementation of the Survey Solutions Server are not full documented.

Overall: Survey Solutions has significantly enhanced our operations.

Vendor Response

by World Bank Group on July 19, 2017

The developers have been making every attempt to improve the speed at which they update their online documentation. There is also a lot more of it than there was just a few months ago. But your ideas have been heard and will be addressed, and thank you for your review!

Overall a very good experience because we received a lot of support before and during data collectio

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use, both server interface and app are nicely sturctures, has all the basic functions and the support is great.

Cons: We used an earlier version so the functionality was limited. This included image use and randomisation.

Vendor Response

by World Bank Group on July 20, 2017

We are up to version 5.21 as of July 2017. I hope you find it to be an improvement over the earlier versions. Thank you for your review. An additional note, Survey Solutions does include some very advanced randomization. You could find this useful.

I found Survey Solutions exceptionally easy to use. Especially the tablet interface was intuitive.

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1. Accessibility of data output
2. Easily understandable and navigable user interface on tablets
3. Cost effective

Cons: Integrating paper questionnaires with tablet questionnaires using survey solutions is difficult. It would be nice if the outputted pdf questionnaires could directly be used as a paper backup.

In addition, an option to randomize numbers within survey solutions would be neat, e.g. when implementing lab in the field experiments.

Vendor Response

by World Bank Group on July 19, 2017

Thank you for your review! Your suggestions will be passed on to the developers.

Great software and always improving

Dec 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This survey software is designed for CAPI surveys even in the most difficult to reach areas. It does not require an internet connection during interviews, and enables survey management to review data as soon as it is sent to the server. It provides a generous array of data quality reports, and gives survey managers the opportunity to reject data that are not correct.

The only places you need to do any programming are for the skip pattern, or routing, and for validating responses. Even there, it is possible to use very simple logic to enforce consistency and accuracy in the field. Multiple languages are supported, and there is substantial online support available.