Who Uses This Software?

We offer a complete suite of simple-yet-powerful solutions, scaled and customized for small and large companies.


Average Ratings

97 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • GetResponse
  • www.getresponse.com/
  • Founded 1997
  • Poland

About GetResponse

Create landing pages that convert! Use intuitive drag-and-drop editor with 100+ ready-to-go templates. Now you can transform your ideas into profitable actions. Create top-notch web pages for opt-in, thank you, sales, webinars, and more in less than ten minutes without touching a single line of code.


GetResponse Features

  • A/B Testing
  • Analytics
  • Drag & Drop
  • Form Creation
  • Real Time Editing
  • Responsive
  • SEO Management
  • Templates

GetResponse Reviews Recently Reviewed!


Excellent delivery rate but sub-par automation

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Getresponse was my main emailer for the past 14 months, it provided excellent value for someone who has a list under 5,000 people and It provides an amazing delivery rate compared to other low cost autoresponders.

Cons: The biggest issue for me was the dramatic increase in pricing when you get even 1 subscriber above your limit, they charge you a pro-rated amount plus next months new pricing. On top of that it does not really provide much more for the increase in price.

Overall: It provides an excellent send rate.

Capterra-loader

Easy to set up than other platforms

Jun 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We used Getresponse to handle all email automation and newsletters. The editor is use and the emails are easy to set-up.

Cons: I prefer other platforms when it comes to list management. Also, I noticed Get Response is very strict with bounce rates.

Capterra-loader

Robust EMS at a Great Price

Jun 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: GetResponse is my favorite EMS by far. The software is fairly easy to use and for what you can't figure out they have tons of options and outstanding customer service to learn and get trained.

They have lots of great looking templates and you can also design your own with ease.

They have automation workflows that make mapping out campaigns really easy.

The reporting is very robust.

Cons: I wish they had a smaller starter plan...for 1-500 subscribers. For people just starting out, this would be very helpful.

GetResponse, emails at the right time.

May 22, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It has benefited me in such a way that I have been able to establish a better correspondence in each email sent, this way I have been attending each client better and sending the necessary information, in the correct time.

Pros: The great thing about GetResponse is the fast reception of Emails to all the subscribers to whom each email is sent, the truth is that the reception is processed in a matter of seconds each client has the email in his Email, the truth is that I am very proud of So good features that I've been getting from GetResponse.

Cons: The problem of GetResponse is basically the support, I sent a couple of questions a while ago, about 3 months, and the customer service is not so pleasant, because if you do not understand what they are trying to say, you They respond with rudeness and even treat you badly.

Great All Purpose Newsletter/Email Marketer

May 21, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GetResponse is helping me move to a new level of service. Once you get the hang of it, it provides so many basic and advanced features. In particular, I like the visual presentation of the autoresponder. The support resources are second to none.

Cons: There is a fairly steep learning curve. Some support can be a bit 'testy' if you ask basic questions. Others are fantastic.

I like other platforms more

May 14, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: GetResponse makes it quite easy to manage databases and send out emails. You can easily conncet it with other software and CMS systems.

Cons: I've worked with MailChimp and ActiveCampaign too which are direct competitors to GetResponse and I must say that I like these two alternatives much more. There is just something with the GetResponse design that bothered me so much that I switched to ActiveCampaign as soon as I could. It's not bad per se but I recommend trying some alternatives as well so that you can see the differences yourself and make a better decision.

A very powerful email marketing tool for smal and medium businesses

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very good price to quality ratio. The webinar module is very handy in modern marketing approach:-)

Cons: Some parts of the panel is lacking functionality or old fashioned. The mobile app is difficult to use in some cases.

Capterra-loader

I use GetResponse to manage email groups and send emails to different target audiences.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it will manage the "unsubscribe" feature for me so I don't have to manually unsubscribe the people that wish that.
I like that it integrates well with ClickFunnels and Wordpress
I like that it has an option to chat with support and the chat option is obvious so I don't have to go hunt it down when I am having an issue.

Cons: I made a mistake and sent an email to an unintended campaign, leading to a mass unsubscribe. I was then, not able to send another email to those people apologising for the mistake and it took customer service over a week to get it figured out with me while in the meantime my whole account was on "lockdown" - it was also very difficult for me to convince them it was an honest mistake.

Overall: I am able to maintain many different email lists and customise newsletters to each.

A user-friendly newsletter tool.

May 05, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: -Offers a easy-to-use editor.
-Templates are easy to edit.
-Their email support is quick and helpful.

Cons: -List management is a bit confusing.
-A lot of emails get flagged as spam. On average it's around 20%.

One of the leaders in industry.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Landing pages. - Preview of created emails from different email clients. - Great schedule for autoresponders. - custom fields for collected emails. - a lot more - simply a big marketing machine. - Awesome Affiliate program

Cons: - A little too big, making admin panel load with noticable lagg. - Optimising code of app to load faster would be nice.

A suite of email marketing tools designed to deliver tailor-made offers to your contacts.

Apr 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The best feature of this tool is that it has more than 1000 free iStock images and 500+ pre-designed templates.

Cons: The free trial is only for 30 days, a post which the starter pack doesn't have salesforce integration.

Excellent way to cover Email Marketing.

Apr 24, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I benefited GetResponse because unlike other platforms, this has given me a better comfort to have Email Marketing within my company, the stay within this platform is a more advanced stay.

Pros: I like that GetResponse is a software that has nothing complex, that all its functions, absolutely all, are easy to use and have no risk of something going wrong in the configuration of Email Marketing.

Cons: It is not good that GetResponse has such bad customer service, this affects recurrently in the use that is given, since it would not be comfortable to be configuring the platform, and that has a poor support to address the customer's doubts.

Campaigns with better supervision.

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: GetResponse is a program that with the exact instructions, you can achieve job stability in the area of ¿¿Email Marketing. However, I do not recommend using it without studying its functions. Currently it benefits my company, offering the way to supervise the campaigns carried out at all times.

Pros: The special thing that GetResponse has, are the constant updates it makes on the platform with the sole purpose of pleasing the customer. Recently added functions such as: monitor campaigns from the mobile device, something that is very important in any company.

Cons: The weak point that GetResponse has is customer support, although constant updates are made, the support takes more than 3 days to answer a question, something that is very annoying at all times.

The automation and good ease of GetResponse.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use that I am giving to GetResponse because I have had more automation in my company, I have achieved that the workers in the Marketing area work less for the automation of GetResponse.

Pros: I like GetResponse because it is a platform where you do not need to read instructions, it is one of the few marketing platforms that are easy to use, because here you can adapt services too quickly.

Cons: I have not had complaints about the services offered by GetResponse, and I hope it continues like this for a long time as I see that it is a stable platform capable of completely satisfying the client.

Fantastic marketing software

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: One of the most popular software for sending mailing campaigns to clients. Very feature rich and nice design.

Cons: The mobile app could be better. There i no proper WYSYWIG editor, which is a problem comparing to competition.

I have used a number of autoresponder and email services Get Response is of high quality

Apr 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: A good number of Newsletter templates is a nice feature and simple campaign directions make this a steady client contact service

Cons: Picky on who might be added to any contact list. Get Response wants a very low bounce rate which does make sense in the long run

Very useful if You want to make webinars.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Email marketing and webinars in one service allows You to easily manage your mailing list database.

Cons: Getresponse has a few problems with admin panel. But I can see, they are redesigning it and improving user experience.

Getresponse Provides a feature-rich email-marketing solution.

Apr 01, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Getresponse has a ton of useful features such as custom landing pages and a strong AB testing feature. The inbox preview tool is also a great addition that lets you see what your message will look like on a number of common email clients. The drag and drop editor is one of the best I have worked with.

Cons: Overly strict compliance when using the shared IP service and expensive dedicated IP options. Customer service is hit and miss.

I like the results that are currently giving me.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have benefited from the use of GetResponse because I have managed to stabilize very well the Emails that I send constantly, in this way, I have been able to immediately contact each client.

Pros: I am pleased that GetResponse is a software with a quite innovative design, with colors that really please and give life to the platform, make it much more reliable and secure with respect to the stored data.

Cons: I do not like that GetResponse has such high prices, however, I consider that it does not have other errors, it is a very automated software and the only negative detail that I see is that of the high prices it has.

I have used GetResponse as my primary email marketing software for over 2 years now

Mar 27, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: GetResponse truly is an all-in-one solution. You have a CRM, landing page option, as well as, advanced email marketing capabilities.

Cons: The cost can be fairly high, especially as your list grows. I am currently re-evaluating email marketing software because of this. In order to get the most value out of this program, I suggest you are using all of the available features.

I moved from Mailchimp and love it

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the features of GetResponse, including webinars, email automation, smart lists and even landing pages. It is a real step up from Mailchimp and I am getting great value out of it in my inbound marketing. The price is also fantastic.

Cons: I would say the only con is that you would want to have all of the features, which obviously aren't included in the cheaper plans. You will need to budget (depending on your list size) to get the best value.

The presentation of campaigns in GetResponse is much more varied.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its use has benefited me entrepreneurially, since I have managed to bring Email Marketing to another form of work, make it much safer and achieve campaigns with a better design and presentation.

Pros: I like the GetResponse interface more than anything, since it organizes very well each of the functions it has, it is worth mentioning that it also has very innovative functions that complement an advertising campaign.

Automation is very expensive at GetResponse and I would like it to be more accessible.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of GetResponse has benefited me greatly in my company, since I have managed to send sales letters, inform about our products, deliver free manuals, send newsletters or newscasts, welcome new subscribers.

Pros: What I like most about GetResponse is that it allows you to create mailing lists of visitors to your blog, website or business, helping you to develop solid relationships with them through email.

Cons: The problem with GetResponse, is the price, in this way, having an automation of GetResponse, it turns out to be something very expensive, and I would like it to be something cheaper and accessible for most people.

Capterra-loader

Confusing and average at best

Mar 12, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: It gets the job done for a relatively low cost. I understand that you get what you pay for, and in this case, that's exactly what happens.

Cons: The dashboard is really confusing and it's not very user friendly at all. It's weird to me that they have this as an email option and CRM and yet building out emails is so difficult. Actually building the emails is simple, but finding where they're located, finding them after they're saved, etc.... it just feels more difficult than it needs to be.

Automated mail is the most beneficial factor of GetResponse.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of GetResponse because I have managed to have a good connection with the subscribers of my emails, and thus send them much more followed and automated emails in my company.

Pros: What I like most about GetResponse is the design it has, I really feel very comfortable using GetResponse in my company because it gives me the best quality and comfort possible.

Cons: I do not like that GetResponse has such high prices, but on the other hand, I do not have any other complaints about this platform, since at a certain point, it has fulfilled most expectations.

Excellent achievements with accessibility from various devices.

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited a lot from the use of GetResponse, since before I had many problems sending consecutive emails and in an instant way. In my company it has been very necessary to send emails quickly, and with GetResponse I have achieved it.

Pros: What I like most about GetResponse is the excellent way in which you can work from any device and carry out a campaign using a simple mobile phone, it is very practical software.

Cons: I do not like that GetResponse has such high prices, obviously its functions make it quite expensive software, but I would like some prices to go down some plans for better accessibility when buying plans.

Great app, very powerful and solid.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's well built, solid for use and good for beginners and advanced users. It makes sending emails easy and fast while segmenting your list.

Cons: Not a huge fan of the UX, can use an overhaul, they've updated it recently but can still be improved.

Capterra-loader

Good Design

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GetResponse's design has increased my interest in partaking in Ad campaign. It's more fun and comfortable

Cons: GetResponse emails take time to arrive, I don't have any choice so I still use it.

Capterra-loader

I use Get Response to handle my customer lists and to help me in emailing newsletter updates.

Mar 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to set up. It takes a little getting used to how it operates. But once you are familiar with the system, it is very easy to use. They are continually updating new features for you to use. I especially like the ability to custom make our landing pages and our automated email system.

Cons: Trying to configure the coordination between your website, the landing page, the free download and then enter the client into an automated sequence - it can be challenging to learn. If you do not use it on a regular basis, it is like starting all over again. Once set up, it will operate indefinitely. But if my needs change, and I must go back in to change something - it is almost like I have to start all over again. This can be very frustrating.

Excellent automation, almost everything GetResponse does.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of GetResponse in my company, since we have many people who have subscribed to our emails, and we do it automatically and instantaneously, the sending.

Pros: I really like the design that GetResponse has, this has totally increased my interest in making an advertising campaign, since it makes it more fun and more comfortable.

Cons: I do not like that GetResponse emails take so long to arrive, as many customers have told me, they do not immediately receive the information I send by this means.

Nice speed in campaigns and very easy create GetResponse.

Feb 27, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: GetResponse has been a program of very good advances, and has brought excellent benefits to my company, since each client interested in our services, receives an Email instantly when they enter my campaign.

Pros: What I like most about GetResponse is the speed with which this software is handled, when carrying out a campaign, it can be done in a matter of minutes, and send immediate answers to each person who registers with his mail in the campaign, the reception of the sent mail is almost immediate.

Cons: I do not like the GetResponse App for mobile phones, because in this application you can only see results of a campaign and modify small adjustments, but you can not create a campaign, I would like this function to be implemented in this application, for a best experience

A tool that lets you design the whole customer journey

Feb 16, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The layout! With this tool, I am able to see the big picture and handle every step of my client's path separately, but on one place. I can link landing pages to campaigns and pace the flow of my system in whatever way I like best. So, no need to put together many tools = more practicality.

Cons: I think it might be on the pricier side, so that would be what I'm not a fan of. Other than that, it actually is great and easy to use.

GetReponse: Get No Help

Feb 09, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Don't use them if you need email marketing to sync to SalesForce.

Pros: Their emails went over well with our customers but that really may be the most complementary statement that I can make about this company.

Cons: UGH. Their SalesForce integration DOES NOT WORK AT ALL. It is also run by a third party that you are not allowed to speak to so you can't communicate to fix it. When we brought us this concern to them, we were told we just had to wait it out. That was MONTHS so we moved on to better software.

Quite reliable platform GetResponse.

Feb 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: GetResponse has helped me a lot in my company, because I have been able to create quite simple campaigns in a matter of minutes, send information about registrations, purchases of my company's products and much more, just by providing an Email.

Pros: GetResponse is a quite reliable platform, what I like most about this platform is the ease with which you can create an advertising campaign, just with a few simple steps of adding a design and adding the desired text, you will have the campaign ready , the rest does GetResponse automatically!

Cons: I do not like GetResponse for Anroi, I think it's a version too outdated and lacks a lot of renewal and more current versions of the web, I would like the creators of GetResponse to dedicate themselves more to improving the App for a better stay.

One of the best email marketing and marketing automation platforms avaliable.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Many features, including: autoresponders, landing pages, marketing automation, and webinars. Good value.

Cons: Can get on the expensive side as your mailing lists grow, but still should easliy pay for itself if you are mailing regularly.

Capterra-loader

GetReponse makes it so easy to manage our database and we can integrate it with other software

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GetResponse is an excellent web-based facility which we use to manage multiple emailing lists for various brands. We particularly like the ability to create saved searches, individual campaigns and an easy to manage database. The wysiwyg editor is very good and works very well with our HTML code.

Cons: We have occasionally had the odd problem with emails corrupting post send which is not ideal but have found as long as we schedule for a few minutes ahead and then check the preview we can get round this issue.

Overall: GetReponse makes it so easy to manage our database, we can integrate it with other facilities such as mail munch and customers can unsubscribe to their choosing without any effort on our part.

Excellent email platform that is easy to use!

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The navigation of the platform is clean and simple, intuitive so that any novice and jump right in and start sending beautiful emails.

Cons: The deliverability is not always up to the standard of other email service providers, but they make up for it in ease of use and functionality.

Overall: Automated workflows are a personal favorite so I can set it and forget it!

One of the best email marketing software there is.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Offers all the tools a small business owner need to start in online marketing at an acceptable price point,

Cons: Maybe just the customer support takes too long to answer by email.

Overall: Email marketing, email automation

Capterra-loader

Overall I'm happy with this autoresponder platform for my mail outs.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The dashboard is easy to read and has stats at a glance.
I use it for my newsletters and find the layout with drag and drop features straight forward.
Support is fast and tickets are answered promptly. Added bonus of live chat!
I changed from a well known autoresponder which I found cumbersome, so Get Response is definitely an improvement in layout and ease.

Cons: There is no easy way to edit templates - one has to do a completely new "newsletter" then save as a template. This is something I'm hoping they will fix.
Sometimes the editor part of an area over rides what is being typed which can be frustrating not being able to "see". An adjustment of the block of writing does fix this.

Overall: It is nice to be able to write then schedule my newsletters and in a format that is visually exciting for the reader.
Having buttons to direct reader to links is also easy for the reader.

Getresponse is a great tool for modern sales and marketing people

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Getresponse offers all the tools a small business owner need to start in Online Marketing and to build a big list through Landingpages, webinars and so on.

Cons: The Landingpages are ok, but not really cool shit like clickfunnels for example. They offer only a Landingpage builder without focus on sales and marketing...

Great marketing tool

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: After much review we chose GetResponse for our email campaigns and have not been disappointed. Easy to use . Reasonably priced.

Capterra-loader

Works well but not as great as Mailchimp for what we do

Dec 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: GetResponse delivers what I need at an acceptable price point (cheaper that HubSpot), and provides responsive service.

Cons: I'm not in love with the basic interface and in the beginning it might be a little hard to design templates.

Capterra-loader

Excelent marketing automation tools!

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: have everything integrated in the same plattform, from landing pages to crm, and email marketing, good templates

Cons: the UI for the builder could be more flexible for making designs for emails and landing pages not that many native integrations

I've used Get Response for two years because some of my clients requested it

Nov 15, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The very intuitive interface with easy steps to follow is what I liked the most about Get Response as well as a clear process to create follow-up emails and campaign

Cons: I didn't like the landing page building tool. It took too much time to create LP with not a very good result I must say. The settings of campaigns is not apparent enough for me either. I had to look a lot to find them.

Overall: Get Response is a powerful tool for marketing campaigns with a clear & easy to use interface

Capterra-loader

Fantastic all in one email marketing platform!

Nov 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The new version provides all the funnel, automation, landing pages, and auto responders I could ever need with hundreds of customizable templates.

Cons: The work flow automation and integration takes some time to learn. It would be nice to have more tutorials on the feature and how it can be integrated into your marketing.

Overall: Channels my prospects into the appropriate funnels and maintains contact information.

Takes Some Getting Used To, Overall, Helpful

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The messages send without issue, and the lists are up to date and accurate every time.

Cons: We had a problem with MailChimp not keeping an up-to-date list of our contacts, requiring us to call numerous times to have the list "refreshed", and because of that, switched to GetResponse.The lists on GetResponse can be a bit "clunky" to get used to, with search options specifically. Once mastered, however, it's not bad.

Good Software and easy setup

Oct 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: The support was pretty responsive and we were up pretty quickly with our complex setup.

Pros: Easy Setup, just a small amount of DNS to setup, but they handle all the white labeling etc. The software was pretty easy to use and the API was pretty full featured.

Cons: We didn't have as good open rates that we used to have with a different provider. Also the API for the work flows needs a few more calls and perhaps a webhook.

I feel mixed about the software.

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: I like that the templates, overall, are easier to use than Constant Contact. I also like that they check the spam score on your emails before you send them out.

Cons: The SalesForce integration is absolutely terrible. It does not work AT ALL. Also, the customer support for it is also absolutely terrible.

Overall: Ease of use in regards to the templates, getting to see what kind of likelihood of the email being rejected could be.

The simplest and most successful email marketing platform I have ever used.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: An automation platform to GetResponse. Just one email yielded a 60% open rate with 2 qualified leads for a small list.

Pros: easy-to-use templates, drag and drop editing, one-click image upload, easy list import, list cleanliness checker, FREE CRM

Cons: There isn't really much that I don't like about GetResponse. Granted, it does have drip functionality with email logic, and it may not be advanced enough for certain industries/sales tactics, but I think it would be difficult to find someone in need of a solid email marketing platform that wouldn't benefit from it in some way.

Best Email Marketing Tool For Serious Email Marketers

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GetResponse's workflow and autoresponders are amazing! I also love the ability to create forms and customize them to fit the need of the website... even while in the free trial. With the right theme, anyone can create landing pages without the need of more expensive 3rd party tools. I personally use GetResponse for projects that are and aren't related to work, and I recommend GetResponse to all of my clients. The pricing structure is fair for those who have a small email list, and is a very powerful tool, straight out-of-the-box. You get a free landing page and webinars. GetResponse is my Go To email marketing tool.

So far it has been so good as I develop my understanding of the software and this marketing approach

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the simple interface and pricing structure. It has the typical features, but I like the flow chart style of automation as it makes it easy to see what you are creating even with large work-flows.

Cons: It is continuing to mature, so there are still some features that it does not have. However, they seem to be developing at a good pace.

Switched From AWeber + LeadPages, Value, More, Just Better All The Way Around!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It has Landing Pages, More Contacts and $4 cheaper than AWeber alone. I love AWeber too but GetResponse has taught me a great deal and it is working better professionally and financially!

Cons: Close at 5 pm Eastern, and Closed on Weekends for Phone Support...They do provide Online Chat Support in their closed hours!

Overall: A combination of Email Service and Landing Pages Combined! Plus the Tutorials leave nothing left undone! Very Impressive and Professional Company. Landing Pages are very Professional and High Converting, many to choose from and many categories to even build it from scratch.

Very Unethical Company

Apr 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Same like all marketing site

Cons: Very Poor Service & they threaten that they will delete the service after collecting all our contacts.

Overall: They will hold our list and put it in active state. Will not let us to delete our own list. and they will charge for it. We don't have the permission to delete our own list

Recommendations to other buyers: Don't go with them

The one tool for email marketing

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Even standart plans comes with lots of premium options like the ability to import, grow and host an email database, wide range of templates, split testing, RSS, segmentation options and social sharig tools. So long as you are happy to use one of the entry-level 'Email' plans, Getresponse is on the whole a better option than many of its key competitors, particularly if you have a relatively large number of email addresses on your database.

Pros: Pricing for package ratio. Cool landing page constructor.

Cons: 400kB attachment limit

Recommendations to other buyers: All-in-one email marketing tool. All aboard.

Genuine User Review of GetResponse

Feb 25, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
Likely

Pros: Affordability
Great online support
Can find info about it easily

Cons: Landing page builder templates are outdated and landing pages are not mobile responsive.
Landing page builder is a bit of a mission to use.
They do nothing about complaints.

Overall: I have been a GetResponse user for a few months now, and also joined their affiliate program.

Their good points are that the service they offer is affordable. It is excellent for small businesses or entrepreneurs just starting out with email marketing.

However, I do not recommend GetResponse as a landing page builder. The templates are outdated and not responsive. I also do not recommend their affiliate program - it takes them about 2 weeks to respond to emails, and they really just don't care.

I have dropped GetResponse's affiliate program and I plan to leave GetResponse as a user.

Recommendations to other buyers: If you are interested in using it, do yourself a favour and make use of the trial period, and then test it thoroughly. I was very passionate about GetResponse until I actually used the software for a client.

Best Nonprofit Mass Emailing Tool

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Price, easy to use

Cons: Little hard to design templates

Overall: My nonprofit had been using an overpriced online system to send out mass emails, costing us way too much for little return. I switched us to GetResponse and it has been great. With a nonprofit discount, the package is super affordable (under $/month) and the program is easy enough to use. I am very happy with the program and it is worth every penny! We have seen great results from the program.

Great value and reability

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: At first glance, it appears not immediately easy to use, but when comparing it to other autoresponders it is one of the most intuitive.

It allows you to create endless lists and send Broadcast (Newsletter) and Follow Up.

There are several ready-made templates, and you can import your own, then just insert the object and the text of the mail you want to send, choose whether to send it immediately or set a day and time in which we prefer to postpone the sending and it's done.

It is also easy to create a sign-up form to include in your landing pages. Just choose from the various templates and customize it by changing the text.

GetResponse will provide the HTML code to include in the website or page.

Reliability
-------------
This is the most important thing to consider when you choose an autoresponder.

GetResponse from this point of view is second to none, the reliability is its strong point.

It uses powerful latest-generation strategies to circumvent spam filters and to reach the email receiver.

Price and Quality
-----------------------
GetResponse offers a quality of first level at fairly reasonable prices:

The monthly subscription of up to 1000 contacts (send unlimited) costs 15 $

Great service and easy to use product.

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Comments: I have been using GetResponse for a while now and so far so good. I wish the landing pages were a little easier to make look awesome, but that is my only complaint. Customer Service is stellar.

Pros: Great customer service.

Cons: Landing Pages always give me a hard time making them look cool.

Awesome app

Oct 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's a great app to buy anything n I love buying thing !!! I'm sure I will keep buying stuff n I will definitely recommend it to all my friends n family

good product

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I like how easy it is to use and navigate. Its such a good idea easy to find what you are looking for with clear categories and search engine. I read all the reviews I could see and nothing but good things were said.

good product

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I like how easy it is to use and navigate. Its such a good idea easy to find what you are looking for with clear categories and search engine. I read all the reviews I could see and nothing but good things were said.

Very satisfied

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The experience was easy and smooth and not complicated , and I encourage all to try it. This site gives you access to every thing that you will ever need in day to day living.

Flawless software

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this software it had no flaws whatsoever I love the software it was great to use an so much more

Great email service provider for solo/small business

Apr 21, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: As a solopreneur, GetResponse delivers what I need at an acceptable price point, and provides responsive service. The HTML email builder is easy to use, drag-and-drop, and comes with many usable designs.

Cons: I'm not in love with the basic interface, which is OK, but clunky. While the API is available, few other providers seem to integrate with the system - unlike Mailchimp or Aweber, which seem to integrate with everybody.

Recommendations to other buyers: In its current iteration, GetResponse is very competitive product for what it provides. I understand that they are about to launch an upgrade to their service which would compete with ActiveCampaign. This could be a very welcome evolution.

Good overall experience

Jan 22, 2016
4/5
Overall

Comments: I'm a low level user really just starting my email marketing, but I have found GetReponse to be effective and easy to setup. The drag/drop email builder great. Setting up auto responders has been a bit more difficult to grasp, and i may need to migrate to a service like Active Campaign or Ontraport for more sales or crm work. Happy with it for now, and price is right.

Pros: Interface Tutorials, help Price

Cons: Difficult to set up more complex tasks

Terrible UX. Avoid hours of frustration

Dec 15, 2015
2/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: I've tried Getresponse recently. Having sent several campaigns I'm giving up. The learning curve is way too high... The UI / UX is atrocious. It truly sucks... for example:

In order to send a simple follow up mailing to -"people who didn't open" the first email, it requires an extensive "save search" process which you then have to repeat individually for every campaign

I'm surprised at the high feedback score here and hope I've helped save you hours of frustration by just avoiding getresponse

Vendor Response

by GetResponse on December 15, 2015

Hi Ed, Certainly very sorry to hear that this was your experience with us. We always strive to truly make your email marketing campaigns as simple as possible, so sorry to hear this wasn't your experience. We appreciate your feedback regarding the saved search terms, and will certainly pass it down the line for serious consideration. We certainly wish you all the best with your email marketing, and hope perhaps you could give us another chance in the future -- we take customer feedback very seriously. Best regards, Abby Hehemann Community Specialist GetResponse

An excellent autoresponder and newsletter service

Jul 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Getresponse has an intuitive interface, excellent support for foreign languages, and it is quick and easy to create forms, autoresponder messages, and newsletters. Having tried Aweber in the past, I highly recommend Getresponse.

Get Response Rocks!

Jun 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I LOVE Get Response for many reasons:
1. It¿s easy to use
2. There is so much training on how to use the features (videos, guides, etc)
3. The customer service team is really responsive, professional and friendly
4. Get Response conveys that they want to help me be successful. An example of this is the 3 and 6 month challenge they¿re running on how to build your list
5. The pricing is reasonable.
6. They have some great functionality that other CMS don¿t (e.g. the Mobile preview of your newsletter)
7. I really like the app so I can check my stats when I¿m out and about (away from my computer)

GetResponse Has Great Hands-On Training

Jun 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I recently went through the "GetResponse List Building Program" and have had extraordinary success in building my email marketing list. As a first time business owner, I needed the daily support and instruction videos to help me understand how best to build my list using email, Facebook, Linked In, Twitter, and Google +. GetResponse also gave me the info I needed to do other social media networks but I haven't pursued those accounts yet. They have tons of recommendations and insights on how to build your email marketing list and this is super important for new companies coming on line!
Thank you GetResponse for helping me to grow my business crazy style!
Respectfully,
Regina A. Luffey
IT Manager for the DoD
Executive Business Coach & Mentor
Washington DC 20037
regina@timelifecoach.com

Choosing GetResponse is the best decision I could have made for my business

Jun 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: the first thing I noticed after I started using GetResponse was how much time
I saved while completing the tasks for my email marketing campaigns utilizing the intuitive interface.

Secondly It is a quality product at an affordable price for those just starting out in the email marketing world The platform is smooth & user-friendly.

Also the Speed of response and always being there available is a game changer for me. GetResponse support is really fast. they are kind and knowledgable, which makes it really easy to solve any issue.

They have so many features to optimize your campaign, including web forms and social media integrations. as I was talking before about time saving, they have a feature call automation with different rules (options) that help you automate most part of your business, the only thing that i've been missing from them is one particular automation rule (option) but the good thing is they are working on it! thanks

Ohhhh and if you want to learn how to grow your list with more prospect and potential customer, check getresponse list building program it's free and a very organize program that will help you focus in specific action to reach your goal

GetResponse is simply wonderful !

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best part of this service is the ease of designing your own mailers with highest level of flexibility. Other features are equally good.
The only issue I am not comfortable with, is non-availability of data of the removed subscribers.

Simple. Great Price. Amazing Features.

May 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: GetResponse is my favorite email service provider and the one I recommend to all of my clients and friends. I tried several other solutions first that were near the same price point, but none could compare to the simplicity of GetResponse. Simplicity is one of the main reasons I'm sticking around and why I recommend it to everyone. Even the high end solutions out there can't beat the simplicity and amazing features GetResponse offers.

my choice

May 25, 2015
5/5
Overall

Comments: In my opinion it's the best email marketing service for professionals and also for beginners. GetResponse is user-friendly and in a very good price. I would recommend it to everyone!

Pros: price, effectiveness, deliverability, ease of use

Very simple to use and great support

May 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using GetResponse for over a year now and I absolutely love it. What really won me over is their 24 x 7 chat support, which helps get your questions answered really quickly and easily.

It becomes extremely helpful when you want to get something sorted that is real simple and waiting for a response for a day or two over email is just not warranted. They are also pretty active over Social Media (Facebook and Twitter), so they are very easy to get hold even out of the GetResponse environment.

As an engineer, I really appreciate good products and I was astonished by their back-end. It¿s almost like a child¿s play, they have created a drag & drop system to make life easy and it comes in really handy if you are not that tech savvy. They also have a cool feature called ¿Inbox Preview¿ that lets you see how exactly an email will appear on your reader¿s screen considering their email client, browser, operating system, and device.

So if you don¿t have an autoresponder service or you are thinking of changing from your current one, then GetResponse is definitely worth giving a shot.

Best of the bunch

May 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over the past 6-7 years I've experimented with most of the major email marketing services (inc. Mailchimp, Aweber, Constant Contact, Sendy, and others) through my consulting work and personal projects at Venture Harbour. GetResponse is by far the tool that I find myself recommending to others the most for a few reasons:

- Great pricing (for most list sizes it's the most affordable service)

- Beautifully designed templates & everything is mobile / tablet optimised

- Their time travel service is fantastic

- Great customer service

- Good integration with a plethora of tools & WordPress plugins

Overall, it does everything that an email marketing service should do without causing too many headaches. If you want to know more, I wrote a more in-depth review here (https://www.ventureharbour.com/getresponse-review/).

Downside:
The user interface could do with a lick of paint and a rethink from a talented user experience expert. I find the labelling of navigation and my ability to find what I'm looking for quite unintuitive.

I'd also love to see their automation service developed a bit more. As it stands it's okay but quite limited in terms of what you can automate.

RUN!

May 18, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Can't get columns to align, renders it useless if you want to look polished. Terrible spammers themselves. How can they get away with that? Don't usually do reviews, but had to warn others on this one!

Vendor Response

by GetResponse on July 15, 2015

Hi there, We are truly sorry to hear that this was your experience while using GetResponse. User experience and privacy is something that we feel is of the utmost importance, and again we are so sorry to hear this isn't what you experienced. If you have any further questions, please visit http://support.getresponse.com. Our support team will be more than happy to help.

Lots of promise but fails on the basics - like list management

Nov 22, 2014
2/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was excited to use this product as it had lots of promise with nice opt-forms, nice email templates which are quite drag and drop, A/B testing, preview in other browsers, mobile friendly templates, live chat support (I had been using Constant Contact so this was all wonderful). It does have all this, BUT as another reviewer says, it is like it has all been bolted together and there are some really illogical paths to get things done. But the real deal breakers for me have bent the list management.

1. You get charged for every contact on every list, so if you segment your lists and one person appears on more than one list, you get charged as two contacts.
2. Your list name cannot be anything pretty and it seems that it has to be unique - in that no one else who uses GetResponse in the world can have the same list name. Which means you can't call your list anything normal like VIPs. This wouldn't be so bad but people get to see the list name on the opt in form (I think that is where it is).
3. The REAL DEALBREAKER is that a client sent out an email to his "cold list", and the recipients got to see that they were on the cold list . Some where quite upset! It has only happened once, but once is enough I'd say. Still waiting to hear back from support on how this could possibly happen. So you could use it, but just be sure to call your lists something real safe.

Very disappointing

Aug 19, 2014
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Where to start - the interface is not really drag and drop as it advertises, to edit any component requires a series of clicks that makes using the templates incredibly frustrating. For example, you cannot even drag a text box to move it half an inch up the page. To edit a box, you can't click on it, you have to hover until you see the edit and click directly there, otherwise you get a highlighted box that you can't do anything with. It is obvious the system is really just a glorified email handler so the process does not follow a logical path for anything else, like creating a landing page and then setting up the email campaign to add users who have clicked a CTA, and starting an automation sequence. It's like having 4 different systems pieced together haphazardly. To make matters worse, the system freezes on a regular basis. This is a huge disappointment, as the concept is brilliant (one system to handle email campaigns, landing pages, forms, and surveys) but the actual system falls way flat. And if you're on a trial, forget support - they don't care at all about helping new potential customers get the most out of the experience so they will buy. Forget it, don't waste your time.

Huge Disappointment

Aug 19, 2014
2/5
Overall

Comments: Where to start - the interface is not really drag and drop as it advertises, to edit any component requires a series of clicks that makes using the templates incredibly frustrating. For example, you cannot even drag a text box to move it half an inch up the page. It is entirely based on email so the process does not follow a logical path for anything else, like creating a landing page and then setting up the email campaign to add users who have clicked a CTA, and starting an automation sequence. It's like having 4 different systems pieced together haphazardly. To make matters worse, the system freezes on a regular basis. This is a huge disappointment, as the concept is brilliant (one system to handle email campaigns, landing pages, forms, and surveys) but the actual system falls way flat. And if you're on a trial, forget support - they don't care at all about helping new potential customers get the most out of the experience so they will buy. Forget it, don't waste your time.

Pros: Great concept, lots of templates and stock images

Cons: Concept falls flat in practice, the different components do not play well with each other Extremely user UNfriendly platform, too many clicks for simple tasks Poor performance Terrible customer service

Vendor Response

by GetResponse on July 07, 2015

Hi there, We are truly sorry to hear that this was your experience while using GetResponse. User experience and 5-star customer support is something that we feel is of the utmost importance, and again we are so sorry to hear this isn't what you experienced. If you would ever be willing to give us another chance, we would do all we can to ensure that you would receive the 5-star customer service and product performance you deserve.

We got an immediate boost by switching to GetResponse

Jun 18, 2014
5/5
Overall

Comments: When it comes to sales results, timing is critical and the features in GetResponse allow me to make sure my prospects get the emails when they are in the a buying mood. Of course all the cool features in the world mean nothing without deliverability so I ran tests and am happy to report that GetResponse has excellent deliverability.

Pros: The mobile friendly templates, timing features, list management functions and great deliverability made GetResponse and excellent choice for our company.

Cons: The interface takes a little getting used to but the features are well worth taking a little time to get familiar with the system.

Jun 01, 2018
5/5
Overall

May 09, 2018
5/5
Overall

Mar 16, 2018
4/5
Overall

Feb 26, 2018
4/5
Overall

Nov 22, 2017
5/5
Overall

Oct 24, 2017
2/5
Overall

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Feb 05, 2017
5/5
Overall

Oct 07, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Sep 24, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

May 26, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

May 02, 2016
5/5
Overall

Jan 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Nov 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Sep 15, 2015
2/5
Overall
1 / 5
Ease of Use
5 / 5
Customer Support
3 / 5
Value for Money