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GetResponse

GetResponse

4.2 (513)
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Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on January 12th, 2025.
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What is GetResponse?

GetResponse offers a suite of email marketing tools designed to deliver tailor-made offers to your contacts when they’re most active. You can build an effective email marketing strategy in a just few simple steps, without breaking the bank.

Do you work for GetResponse?Manage this profile page

GetResponse Integrations

Slack logo
Slack
Salesforce Sales Cloud logo
Salesforce Sales Cloud
Zoho CRM logo
Zoho CRM
Shopify logo
Shopify
Zendesk Suite logo
Zendesk Suite

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How much is GetResponse?

Starting From:
$15.58 Per Month
Pricing Model: Flat Rate
  • Yes, has free trial
  • Yes, has free version

GetResponse Features

What solutions does GetResponse provide?

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Key user insights about GetResponse

Based on of verified reviews collected between June, 2014 and August, 2024
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Marketing services

Based on 138 reviews
Users appreciate GetResponse for its seamless integration with a variety of tools, including CRMs and social media platforms, which simplifies their marketing workflows. They find the multi-channel marketing capabilities and comprehensive features particularly beneficial, allowing them to grow and engage with their audience effectively. Additionally, users value the platform's all-in-one marketing solution, which includes sales funnel creation and an affiliate program, contributing to a positive return on investment and enhanced customer service experiences.

Email management

Based on 130 reviews

Reviewers highlight GetResponse's strong email deliverability and efficient email scheduling, which help them manage their email campaigns effectively. They also appreciate the platform's customer support and the ability to manage large email lists with ease. However, some users express concerns about the customer service response times and the occasional rejection of email lists, which can disrupt their email marketing efforts. Additionally, the pricing is considered high by some, particularly for those sending large volumes of emails.

Pros

  • Their ability to integrate with other systems to give us end users a pleasant experience, goes without saying because to me they're the best in the market.

  • I loved the 500 free subscriber plan and also how easy it is to set-up marketing automations. I love the ability to send broadcasts at the best time the recipient would open them.

  • I love their consistency through the years and they have made their affiliates alot of money - recurring income is amazing with them.

  • This is a very affordable and straightforward software that is great for sending bulk email to your audiences. I enjoyed the simple UI and specific features that allowed me to meet all my needs.

Cons

  • Now I ve to block my card with all the problems that this issue will provoque to me. The customer service was slow and not efficient.

  • Getresponse do have two problems i think they should look at. The loading time is slow.

  • It seems very b2b focused...so b2c recipients with Gmail or Yahoo addresses get blocked. They seem very worried about getting shut down if they allow users to include emails with a hint of concern.

  • All the emails go to the promotion section and there is no way to go inbox not to get lost.

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Most Recent Video User Review for GetResponse

SEE ALL VIDEO REVIEWS
Video Review
Vendor ResponseBy GetResponse on May 2, 2024

Hi Rebecca, We're so grateful for your wonderful feedback! Your testimonial means a lot to us, and we appreciate the time you took to share your thoughts. We're eagerly looking forward to continuing our collaboration in the future. 😊 Best, Mariana

GetResponse Review: Simple, Great Pricing & All Around User Friendly.

5.0
Posted on March 13, 2024POSTED BY:

Rebecca S.

OwnerMarketing and Advertising
Reviewer Source
)

Most Helpful Reviews for GetResponse

Julia A. avatar
Julia A.
Owner
Online Media, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 7, 2024

"Everyone needs Get Response "

Overall: I really like Get response. I'm glad that I'm able to engage with my audience. Automation is a game changer for any business. I love to automate email campaigns, and get leads.

Pros: The thing I like most about Get response is, it's an online tool for automation & email marketing. It help my business engage with my audience.

Cons: There was not a anything I didn't like about Get response. It was user friendly and easy to use.

Vendor Response

By GetResponse on October 21, 2024
Thank you so much for your wonderful review, Julia! We're thrilled to hear that GetResponse has been a game changer for your business and that you're enjoying the automation features. If you ever have any questions or need further support, don’t hesitate to reach out to us at social@getresponse.com. We're here for you! 💙 – Mariana
Income B. avatar
Income B.
Digital Marketer
E-Learning, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 2, 2023

"Get the Best and Honest Review Response Get Response Review"

Overall: Email Marketing Campaign & Sales Funnel Builder

Pros: The advantage that I like about Get Response is that it has super complete email marketing platform features. Get Response has provided you from the start with your needs as a digital marketer, including creating landing pages, websites, email campaigns, list building databases, email campaign automation, artificial intelligence and others. The product is also very easy to use, very user friendly, looks simple and simple, so it is very easy for this software to integrate with all my business needs.

Cons: the price is quite decent, tools that are still too rigid in drag and drop in making landing pages or websites

Alternatives Considered: Kartra
Reasons for Choosing GetResponse: because of its complete features in one platform

Vendor Response

By GetResponse on September 6, 2023
We greatly appreciate your positive feedback about GetResponse and are thrilled to hear that you find our platform comprehensive and user-friendly. We take pride in providing a full suite of features for digital marketers, from email campaigns to landing pages and automation. Regarding your comment about drag-and-drop rigidity, we understand the importance of flexibility, and our team is continually working on improvements to enhance the user experience further. Your input is valuable and will help us refine our platform. Thank you for choosing GetResponse as your preferred email marketing and sales funnel builder. We're here to support your digital marketing needs and look forward to serving you in the future. Best regards, Abbie
John Vianny B. avatar
John Vianny B.
Self Employes
Marketing and Advertising, Self-employed
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: GetApp
February 19, 2024

"BAD EXPERIENCE AS AN AFFILIATE: COMMISSIONS NOT PAID"

Overall: I have been their customer long ago and tried to start being their affiliate, inspired by some marketers online. I referred a friend of mine as a test, and commissions initially were paid. Then, WITHOUT any prior notice, they simply stopped paying commissions, they deleted the customer from my referral panel BUT they still charged her, and she is still their customer. So I reached out the support for an explanation: initially, after days of investigation, they replied that the customer still existed and commissions were pending, which was false. After posting screenshots of my panel which clearly displays ZERO customer and commissions, and waiting other WEEKS for an answer, they replied that there was a violation of the terms: "The Affiliate is not entitled to the Commission for the purchases of the Service through their own referral link". Which, again is COMPLETELY FALSE: the customer is a friend of mine, with her credit card, her company, her name and surname and she is a different person and entity and she has not used anything (nor mail, credit card etc) related to me. It seems a tricky way to not pay a tiny commission and respond with weeks of "investigation" delaying which at the endpoint resulted in a false accusation. UPDATE After multiple attempts, and even the customer wrote to them that she is a different person, with HER COMPANY, and using HER DIFFERENT CREDIT CARD, they refused to pay the commission, claiming that they have "other evidence" of something not specified (I hope that they understood that we are not the same person at least). It seems a hideous attempt to not pay a commission leveraging false accusations and claims. No matter what proof we bring (even if the customer has a registered company), they refuse to pay and they answer AFTER DAYS.

Pros: Interface and user initially friendly experience.

Cons: Lack of support and lack of evidences they carry to not pay commissions

Switched From: Systeme.io

Vendor Response

By GetResponse on March 5, 2024
Hi John, Thank you for reaching out and bringing this matter to our attention. We understand your frustration and apologize again for any inconvenience caused. Following our recent communication and review of the situation, we confirm that we have processed the payment for your commission, as discussed. We appreciate your patience and understanding throughout this process. If you have any further concerns or questions, please don't hesitate to contact us. Mariana
Brad A.
Owner
Business Supplies and Equipment, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
3.0
Customer Service
1.0
Features
3.0
Value for Money
3.0
Reviewer Source
Source: Capterra
November 15, 2024

"Be careful when using their services!"

Overall: I liked the software but their support is brutal and puts a really bad taste in your mouth.

Pros: Fairly easy to use. Very basic UI makes it easy to navigate

Cons: They have issues with their SSL certificate that they don't inform their users about. I built a landing page which was used in my Google Ads and Google suspended our account which has cost us thousands of dollars. When I reached out to their support they admitted they were aware of the issue. Support is useless

Vendor Response

By GetResponse on January 31, 2025
Thank you for sharing your experience, Brad! I’m really sorry to hear about the issues you faced. We value your feedback and are constantly working to improve our support. If interested, please send an email to social@getresponse.com so we can follow up with you on this directly. Thank you! – Mariana
Marilyn L. avatar
Marilyn L.
Business Woman
Consumer Goods, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 25, 2024

"Best for monitoring messages"

Overall: It is helpful for a business owners like me as it can be use to monitor messages and can offers multi task options. Every businesses even if its small or big can profit to this app.

Pros: It is a good application. Efficient tool to use and good for monitoring messages.

Cons: It is sometimes buggy and it is a little bit pricey compare to other applications.

Vendor Response

By GetResponse on June 6, 2024
Hi Marilyn, Thank you for your honest review! We're so happy to hear that you find GetResponse efficient and helpful for monitoring messages. We hear you on the occasional bugs and pricing – we'll take that feedback into consideration as we continuously improve our platform. We're committed to providing tools that benefit businesses of all sizes, and it's great to know that our multitasking options are proving useful for you. If there's anything specific we can do to enhance your experience or assist with any issues, please let us know. Thank you again for choosing GetResponse and for sharing your thoughts! 😊 Best regards, Mariana