Who Uses This Software?

We offer a complete suite of simple-yet-powerful solutions, scaled and customized for small and large companies.


Average Ratings

151 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
    See pricing details
  • Pricing Details
    -18% (12 months) -30% (24 months)
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • GetResponse
  • www.getresponse.com/
  • Founded 1997
  • Poland

About GetResponse

GetResponse email marketing and online campaign management platform helps entrepreneurs build targeted subscriber lists and send high-impact newsletters, video emails, and follow-up campaigns. It offers marketing automation, responsive email design, hundreds of ready-to-use email templates, landing page creator, and useful statistical analysis tools.


GetResponse Features

  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor
  • A/B Testing
  • Analytics
  • Drag & Drop
  • Form Creation
  • Real Time Editing
  • Responsive
  • SEO Management
  • Templates

GetResponse Reviews Recently Reviewed!


Longtime GetResponse User

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like having an email service where I can house all my contacts. GetResponse allows me to maintain multiple lists. There are tons of templates where I can compose any kind of email I can imagine. All the emails I've ever sent are maintained as templates that I can re-use or study for their analytics. I can go into sent emails and see who opened which emails and who didn't open them. I pay for the service based on the number of active email addresses I have in the database. And, if anything ever happens to my site or my social media outlets, I always have my list to take with me wherever I go.

Cons: I'm not a fan of how they handle their billing. It seems the bill date moves every month. It makes me think I'm paying for 13 months in a calendar year instead of 12. I also don't like how they do their count to determine billing. For example, an email address on 3 separate lists counts as 3 separate contacts. So, you may not have hit their limit for billing with the overall number of addresses you have on file. But, segmenting your lists and having the same email address on multiple lists may put you over your count and move you into a higher billing tier. That may not bother you but for me, I am often scrubbing my lists for inactive email addresses to make sure I'm not paying for someone who never opens my email.s.

Overall: One of the best parts of GetResponse is the customer service. I am one who likes to get on the phone to discuss a problem. But they have it set up where you're routed to a live chat. I was resistant to use this format but everyone I've ever worked with when I've had a problem has been courteous and very, very knowledgeable. Without exception, we've been able to go back and forth on chat and resolve my issue. So, while I do not like live chat, it has worked like a charm for my GetResponse account.

Capterra loader

Small Business, eLearning and Marketing Users must try

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Get Response gave me a very smooth and cohesive introduction to all the elements of email Marketing and Campaign Management. It simplified so many buzz words I have heard for years and is still doing amazing things for my clients too who are new to email marketing and campaign management.

Ease of Use and Great UI

Extremely useful for Branding your eMail Campaigns.

Cons: More tooltip text or hints , like a small hover box with information.

Also, clicking on the blue smile is apparently the home key that gets you back to the beginning, that is not clear and a tool tip hover box or some other 'accessibility' method would be useful. Other than that, I really do like Get Response as a mid-range eMail Campaign Management CRM

The Webinar did not always work well.

Overall: Get Response is used mainly for landing pages and workflows (aka Funnels). Very very handy and eMail AutoResponders have been implemented easily.

You can save templates that you use over and over again and just adjust minor things for different applications or products/services.

Love the workflow that has abandoned cart and options of what to do if an email is read or not and waiting time to resend, etc...

Always learning more and more as they release following the BETA Test, more amazing features.

There is also a Webinar option that I have used.

Taught many of my Clients eMail Marketing by using Get Response. It made so much sense to them as many who create eLearning for sale do not realise that they need an automated system of some kind for tracking and selling via auto responders for residual income ROI.

Capterra loader

Affordable Premium Solution for E-mail Marketing and Autoresponders

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I've been a customer of GetResponse for the last 3 years and I'll continue to be for the foreseeable future for the following reasons:

- Great price - GetResponse is a powerful marketing tool with a suite of features that makes it competitive with more expensive solutions out there

- Autoresponders - this is a must-have marketing tool these days. GetResponse's highly-rated autoresponder features were one reason I switched over from another similarly priced tool.

- Easy-to-use designers - This was also one of the features that made me switch over to GetResponse. I simply love the drag-and-drop designing interfaces for forms, emails and landing pages! They make my website look professional.

- Landing pages - This would have cost some extra money if it were not included. While not the most innovative solution out there, it's a nice-to-have alongside the core features.

Cons: I've been building my mailing list with the old interface and while a little ugly, was pretty intuitive to use. The new interface is a bit hard to get used to. I love the software, but I hope the new interface becomes easier to use!

Also, while GetResponse is great for marketing most products, but it's not yet equipped for heavy e-commerce.

Overall: I use GetResponse for my business site. It's been a great experience so far and I'll continue using it for marketing.

Capterra loader

GetReponse makes it so easy to manage our database and we can integrate it with other software

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GetResponse is an excellent web-based facility which we use to manage multiple emailing lists for various brands. We particularly like the ability to create saved searches, individual campaigns and an easy to manage database. The wysiwyg editor is very good and works very well with our HTML code.

Cons: We have occasionally had the odd problem with emails corrupting post send which is not ideal but have found as long as we schedule for a few minutes ahead and then check the preview we can get round this issue.

Overall: GetReponse makes it so easy to manage our database, we can integrate it with other facilities such as mail munch and customers can unsubscribe to their choosing without any effort on our part.

GetResponse, emails at the right time.

May 22, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It has benefited me in such a way that I have been able to establish a better correspondence in each email sent, this way I have been attending each client better and sending the necessary information, in the correct time.

Pros: The great thing about GetResponse is the fast reception of Emails to all the subscribers to whom each email is sent, the truth is that the reception is processed in a matter of seconds each client has the email in his Email, the truth is that I am very proud of So good features that I've been getting from GetResponse.

Cons: The problem of GetResponse is basically the support, I sent a couple of questions a while ago, about 3 months, and the customer service is not so pleasant, because if you do not understand what they are trying to say, you They respond with rudeness and even treat you badly.

Quite reliable platform GetResponse.

Feb 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: GetResponse has helped me a lot in my company, because I have been able to create quite simple campaigns in a matter of minutes, send information about registrations, purchases of my company's products and much more, just by providing an Email.

Pros: GetResponse is a quite reliable platform, what I like most about this platform is the ease with which you can create an advertising campaign, just with a few simple steps of adding a design and adding the desired text, you will have the campaign ready , the rest does GetResponse automatically!

Cons: I do not like GetResponse for Anroi, I think it's a version too outdated and lacks a lot of renewal and more current versions of the web, I would like the creators of GetResponse to dedicate themselves more to improving the App for a better stay.

Nice speed in campaigns and very easy create GetResponse.

Feb 27, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: GetResponse has been a program of very good advances, and has brought excellent benefits to my company, since each client interested in our services, receives an Email instantly when they enter my campaign.

Pros: What I like most about GetResponse is the speed with which this software is handled, when carrying out a campaign, it can be done in a matter of minutes, and send immediate answers to each person who registers with his mail in the campaign, the reception of the sent mail is almost immediate.

Cons: I do not like the GetResponse App for mobile phones, because in this application you can only see results of a campaign and modify small adjustments, but you can not create a campaign, I would like this function to be implemented in this application, for a best experience

Great Full Featured Affordable Email Marketing

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Of all the email marketing tools we've used, and there have been several as many of our clients come on board with their own email marketing accounts already set up, or top choice is GetResponse. We appreciate that it has a lot of features we don't need yet but are looking forward to using as our marketing strategies grow.

Pros: It has all the bells and whistles of the large name CRM programs but at a fraction of the price. We can import lists, set up automated email campaigns, create landing pages, and segment and filter the lists. For WordPress users, they just added a landing page plugin that makes it easy to customize the page on your own website. They make it easy to set up newsletters with the drag and drop tool but advanced users can still create custom letters with HTML. They recently updated the dashboard and I think it a lot more intuitive to find things. We always appreciate free trials and GetResponse gives you a free 30-day trial with up to 1000 contacts on your list.

Cons: I don't really see any cons with GetResponse at this time. It really is my favorite email marketing program.

Campaigns with better supervision.

Apr 18, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: GetResponse is a program that with the exact instructions, you can achieve job stability in the area of Email Marketing. However, I do not recommend using it without studying its functions. Currently it benefits my company, offering the way to supervise the campaigns carried out at all times.

Pros: The special thing that GetResponse has, are the constant updates it makes on the platform with the sole purpose of pleasing the customer. Recently added functions such as: monitor campaigns from the mobile device, something that is very important in any company.

Cons: The weak point that GetResponse has is customer support, although constant updates are made, the support takes more than 3 days to answer a question, something that is very annoying at all times.

Without a doubt, it works well!

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It adapts very well to the requirements, its use is simple as well manage contacts with the ability to create lists. Good price quality.

Pros: It really makes me reach potential clients effectively to improve the business. It includes very good templates with free images, good integration with some APIs, likewise it is well that can be integrated with Wordpress and has a good functionality with CRM.

Cons: From time to time the platform becomes too slow, the work / wait time is very important when it comes to being a growing company. The website should be more friendly, it should have an aesthetically simple but professional design, however, the version of android is very comfortable.

They're a constant disappointment

Oct 12, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Good value for money. Good ideas from management (I suppose), good choice of features.

Cons: - Poor execution of new features

- Poor user interface

- VERY POOR transitions between versions of the platform: features break, processes you build might break as well

- Poor coding and testing: if you use it professionally, you know that you can't rely on it. (ex: draft emails break, email templates break, fonts break, text size break, etc... they work at first then break for some reason)

- VERY BAD when it comes to RESPONSIVE emails.

- HORRIBLE customer service: they're all NON-Native English Speakers and don't understand what you tell them - unless it's a SUPER BEGINNER question. They just don't get it. They assume every customer they have is a newbie or a grandma who has never sent any newsletter. It's very frustrating.

- And... unclear fees when it comes to upgrading/downgrading your account. It's a game of chess to understand WHY you're getting charged some amount to upgrade.

Overall: They were a great company and a great service. They still are somehow. I believe the vision of this company is still great. But the execution is poor, to be honest.

The reason I talk about them as a company is that your email marketing provider is SO CLOSE AND PERSONAL with your business, once you know how to use it and make it your primary way of generating sales. It's becomes crucial to be able to rely on them.

I hope they get better.

Capterra loader

Overall I'm happy with this autoresponder platform for my mail outs.

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The dashboard is easy to read and has stats at a glance.

I use it for my newsletters and find the layout with drag and drop features straight forward.

Support is fast and tickets are answered promptly. Added bonus of live chat!

I changed from a well known autoresponder which I found cumbersome, so Get Response is definitely an improvement in layout and ease.

Cons: There is no easy way to edit templates - one has to do a completely new "newsletter" then save as a template. This is something I'm hoping they will fix.

Sometimes the editor part of an area over rides what is being typed which can be frustrating not being able to "see". An adjustment of the block of writing does fix this.

Overall: It is nice to be able to write then schedule my newsletters and in a format that is visually exciting for the reader.

Having buttons to direct reader to links is also easy for the reader.

some important features are missing

Oct 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros:

The best thing about this software is the ease of use. Even for those who are not very experienced, they have the possibility to use a good professional software for sending emails

Cons: When using these types of software at a more professional level, I believe it is essential to have detailed analyzes possibly on a single page of a contact's activity. Instead on this software, many data must be recovered from different points and in some cases are completely missing. Basically we send emails to customers and what we want to know for each customer is what and when we sent an email, such as (newsletter, autoresponder ...) of these were opened and linked. Everything should be available in the contact panel. At the moment instead I find only the emails that have been opened and for I am forced to go to find the other data "around" for the software.

Also, some features are not as intuitive. Why can not I select contacts from a list and bring them all on the same day as the autoresponder with a simple click? To do this I have to select the contacts move them to the same starting list (??) and assign them one day to the autoresponder. Cases like these there are many.

Statistical issue. When I want to see who has opened or who has not opened a specific mail from the statistics I have very few possibilities to use these two lists directly from the statistics section.

Overall:

Pretty good but as I said up to a certain level. For more professional uses I'm thinking of changing software

Excellent way to cover Email Marketing.

Apr 24, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I benefited GetResponse because unlike other platforms, this has given me a better comfort to have Email Marketing within my company, the stay within this platform is a more advanced stay.

Pros: I like that GetResponse is a software that has nothing complex, that all its functions, absolutely all, are easy to use and have no risk of something going wrong in the configuration of Email Marketing.

Cons: It is not good that GetResponse has such bad customer service, this affects recurrently in the use that is given, since it would not be comfortable to be configuring the platform, and that has a poor support to address the customer's doubts.

I like the results that are currently giving me.

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have benefited from the use of GetResponse because I have managed to stabilize very well the Emails that I send constantly, in this way, I have been able to immediately contact each client.

Pros: I am pleased that GetResponse is a software with a quite innovative design, with colors that really please and give life to the platform, make it much more reliable and secure with respect to the stored data.

Cons: I do not like that GetResponse has such high prices, however, I consider that it does not have other errors, it is a very automated software and the only negative detail that I see is that of the high prices it has.

Automation is very expensive at GetResponse and I would like it to be more accessible.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of GetResponse has benefited me greatly in my company, since I have managed to send sales letters, inform about our products, deliver free manuals, send newsletters or newscasts, welcome new subscribers.

Pros: What I like most about GetResponse is that it allows you to create mailing lists of visitors to your blog, website or business, helping you to develop solid relationships with them through email.

Cons: The problem with GetResponse, is the price, in this way, having an automation of GetResponse, it turns out to be something very expensive, and I would like it to be something cheaper and accessible for most people.

Excellent achievements with accessibility from various devices.

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited a lot from the use of GetResponse, since before I had many problems sending consecutive emails and in an instant way. In my company it has been very necessary to send emails quickly, and with GetResponse I have achieved it.

Pros: What I like most about GetResponse is the excellent way in which you can work from any device and carry out a campaign using a simple mobile phone, it is very practical software.

Cons: I do not like that GetResponse has such high prices, obviously its functions make it quite expensive software, but I would like some prices to go down some plans for better accessibility when buying plans.

The automation and good ease of GetResponse.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use that I am giving to GetResponse because I have had more automation in my company, I have achieved that the workers in the Marketing area work less for the automation of GetResponse.

Pros: I like GetResponse because it is a platform where you do not need to read instructions, it is one of the few marketing platforms that are easy to use, because here you can adapt services too quickly.

Cons: I have not had complaints about the services offered by GetResponse, and I hope it continues like this for a long time as I see that it is a stable platform capable of completely satisfying the client.

Capterra loader

I use Get Response to handle my customer lists and to help me in emailing newsletter updates.

Mar 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is easy to set up. It takes a little getting used to how it operates. But once you are familiar with the system, it is very easy to use. They are continually updating new features for you to use. I especially like the ability to custom make our landing pages and our automated email system.

Cons: Trying to configure the coordination between your website, the landing page, the free download and then enter the client into an automated sequence - it can be challenging to learn. If you do not use it on a regular basis, it is like starting all over again. Once set up, it will operate indefinitely. But if my needs change, and I must go back in to change something - it is almost like I have to start all over again. This can be very frustrating.

Automated mail is the most beneficial factor of GetResponse.

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of GetResponse because I have managed to have a good connection with the subscribers of my emails, and thus send them much more followed and automated emails in my company.

Pros: What I like most about GetResponse is the design it has, I really feel very comfortable using GetResponse in my company because it gives me the best quality and comfort possible.

Cons: I do not like that GetResponse has such high prices, but on the other hand, I do not have any other complaints about this platform, since at a certain point, it has fulfilled most expectations.

Good for new business

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Getresponse is priced adequately for someone starting a business or someone that is going into internet marketing or affiliate marketing.

Cons: Not as advanced as some of the ninja tools out there but in most cases you will find that it is more than sufficient for what you are trying to do. They have a free trial so use that.

The templates could be improved and added to.

Our #1 Email Marketing Platform now

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We moved away from GetResponse for a short while due to a lack of Magento 2 integration, CRM and Automation features. We have now returned as they've corrected their integration and now have some fantastic marketing automation facilities. Cost is excellent compared to other platforms.

Cons: Customer support knowledge could do with improving.

Excellent automation, almost everything GetResponse does.

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of GetResponse in my company, since we have many people who have subscribed to our emails, and we do it automatically and instantaneously, the sending.

Pros: I really like the design that GetResponse has, this has totally increased my interest in making an advertising campaign, since it makes it more fun and more comfortable.

Cons: I do not like that GetResponse emails take so long to arrive, as many customers have told me, they do not immediately receive the information I send by this means.

I moved from Mailchimp and love it

Mar 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the features of GetResponse, including webinars, email automation, smart lists and even landing pages. It is a real step up from Mailchimp and I am getting great value out of it in my inbound marketing. The price is also fantastic.

Cons: I would say the only con is that you would want to have all of the features, which obviously aren't included in the cheaper plans. You will need to budget (depending on your list size) to get the best value.

Capterra loader

I use GetResponse to manage email groups and send emails to different target audiences.

May 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it will manage the "unsubscribe" feature for me so I don't have to manually unsubscribe the people that wish that.

I like that it integrates well with ClickFunnels and Wordpress

I like that it has an option to chat with support and the chat option is obvious so I don't have to go hunt it down when I am having an issue.

Cons: I made a mistake and sent an email to an unintended campaign, leading to a mass unsubscribe. I was then, not able to send another email to those people apologising for the mistake and it took customer service over a week to get it figured out with me while in the meantime my whole account was on "lockdown" - it was also very difficult for me to convince them it was an honest mistake.

Overall: I am able to maintain many different email lists and customise newsletters to each.

Outstanding Application and Great Value.

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was just about to spend $97.00 per month for a way to create affiliate funnels when I tried GetResponse. This application gives you so much for your money I was surprised. I am able to do so much for so little per month.

GetResponse support is also very good. They have some really nice support people who are experts and help me out all the time. Great program!!

Cons: Nothing really wrong or bad about GetResponse. Very user friendly.

Overall: I have used GR as a funnel tool as well as a program to help me with my Shopify store. I can send emails to my customers that look great right out of the "box".

One of the best email marketing and marketing automation platforms avaliable.

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Many features, including: autoresponders, landing pages, marketing automation, and webinars. Good value.

Cons: Can get on the expensive side as your mailing lists grow, but still should easliy pay for itself if you are mailing regularly.

The presentation of campaigns in GetResponse is much more varied.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its use has benefited me entrepreneurially, since I have managed to bring Email Marketing to another form of work, make it much safer and achieve campaigns with a better design and presentation.

Pros: I like the GetResponse interface more than anything, since it organizes very well each of the functions it has, it is worth mentioning that it also has very innovative functions that complement an advertising campaign.

Easy and intuitive work with GetResponse

Oct 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Autoresponders, automation, easy use and intuitive interface; very good support - helping database, as well as live online support.

Cons: Doesn't allow work in more than one window; slowly loading forms on my sites;

Covers the basics

Oct 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has most features you need to set up a list and emails them via autoresponder or newsletter.

Cons: Editor does not spell check. The reporting tool is a bit complicated to use. The editor does not automatically create the plain text version. You cannot easily cloan a letter series over to another campaign.

Overall: Overall good. But considering lower cost options.

Get Response is efficient without some of the bells and whistles.

Jul 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the things that pushed Get Response to the top when making our decision was pricing. The generous discount they offer to non-profits was hard to turn down. It does everything we need it to do and it does it well. Especially the automation flows.

Cons: Some of the templates are a bit antiquated. This is something that could easily be rectified with updates of the current, and additions. The other area that has some room for improvement is the drag and drop. Not a seamless process, but could easily be updated to make it more user friendly.

Overall: The benefits are many. We can schedule our weekly eblasts, feeling confident that they will be sent, properly formatted and on time. We can stagger which has proven to be a benefit.

Excellent email platform that is easy to use!

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The navigation of the platform is clean and simple, intuitive so that any novice and jump right in and start sending beautiful emails.

Cons: The deliverability is not always up to the standard of other email service providers, but they make up for it in ease of use and functionality.

Overall: Automated workflows are a personal favorite so I can set it and forget it!

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Amazing support

Jul 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: All email marketing software have this existential crisis of what they should add to their features to make their product more powerful. Instead, most of them (including GetResponse) should focus on one specific target market and become the easiest to use for them. Over time GetResponse has added powerful features, and become complicated in the process.

And it doesn't help that the who UX looks outdated. On the plus side their customer support. It's one of the best anywhere online.

Cons: Outdated designs for templates and the UX. It makes you feel it is a 2.0 version of something that should be a 4.0.

Overall: Greaty support, great features, great price but a bit too complicated and outdated designs.

Powerful autoresponder for startups

Nov 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They are fair and wont randomly stop you sending emails unlike mailchimp. Its very easy to send well designed emails.

Cons: The webinar software isn't that great, it's a little bit pricey when you get into the thousands of subscribers.

Overall: Positive experience.

Great value and reability

Jan 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: At first glance, it appears not immediately easy to use, but when comparing it to other autoresponders it is one of the most intuitive.

It allows you to create endless lists and send Broadcast (Newsletter) and Follow Up.

There are several ready-made templates, and you can import your own, then just insert the object and the text of the mail you want to send, choose whether to send it immediately or set a day and time in which we prefer to postpone the sending and it's done.

It is also easy to create a sign-up form to include in your landing pages. Just choose from the various templates and customize it by changing the text.

GetResponse will provide the HTML code to include in the website or page.

Reliability

-------------

This is the most important thing to consider when you choose an autoresponder.

GetResponse from this point of view is second to none, the reliability is its strong point.

It uses powerful latest-generation strategies to circumvent spam filters and to reach the email receiver.

Price and Quality

-----------------------

GetResponse offers a quality of first level at fairly reasonable prices:

The monthly subscription of up to 1000 contacts (send unlimited) costs 15 $

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Getresponse is great but......

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Getresponse sure gave me good value for my money.

The ability to create landing pages and setup autoresponders seamlessly is awesome.

when i started to use getResponse for my blog, i could say that my list started to see positive increase.

Less of my emails, went into spam and deliverability issues were reduced.

Cons:

In my view, the only area they need improvement is in their integrations.

I wanted to start an affiliate program for an ecommerce website once and i so badly wanted to use GetResponse to manage emails being sent to my affiliate

Unfortunately,GetResponse wasn't supported.

Overall: It's been great generally, the free trial was something that attracted me to start using GetResponse in the first place and i really haven't regretted using them for once.

I feel mixed about the software.

Aug 08, 2017
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that the templates, overall, are easier to use than Constant Contact. I also like that they check the spam score on your emails before you send them out.

Cons: The SalesForce integration is absolutely terrible. It does not work AT ALL. Also, the customer support for it is also absolutely terrible.

Overall: Ease of use in regards to the templates, getting to see what kind of likelihood of the email being rejected could be.

Takes Some Getting Used To, Overall, Helpful

Nov 01, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The messages send without issue, and the lists are up to date and accurate every time.

Cons: We had a problem with MailChimp not keeping an up-to-date list of our contacts, requiring us to call numerous times to have the list "refreshed", and because of that, switched to GetResponse.The lists on GetResponse can be a bit "clunky" to get used to, with search options specifically. Once mastered, however, it's not bad.

Great email service provider for solo/small business

Apr 21, 2016
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: As a solopreneur, GetResponse delivers what I need at an acceptable price point, and provides responsive service. The HTML email builder is easy to use, drag-and-drop, and comes with many usable designs.

Cons: I'm not in love with the basic interface, which is OK, but clunky. While the API is available, few other providers seem to integrate with the system - unlike Mailchimp or Aweber, which seem to integrate with everybody.

Recommendations to other buyers: In its current iteration, GetResponse is very competitive product for what it provides. I understand that they are about to launch an upgrade to their service which would compete with ActiveCampaign. This could be a very welcome evolution.

Best of the bunch

May 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Over the past 6-7 years I've experimented with most of the major email marketing services (inc. Mailchimp, Aweber, Constant Contact, Sendy, and others) through my consulting work and personal projects at Venture Harbour. GetResponse is by far the tool that I find myself recommending to others the most for a few reasons:

- Great pricing (for most list sizes it's the most affordable service)

- Beautifully designed templates & everything is mobile / tablet optimised

- Their time travel service is fantastic

- Great customer service

- Good integration with a plethora of tools & WordPress plugins

Overall, it does everything that an email marketing service should do without causing too many headaches. If you want to know more, I wrote a more in-depth review here (https://www.ventureharbour.com/getresponse-review/).

Downside:

The user interface could do with a lick of paint and a rethink from a talented user experience expert. I find the labelling of navigation and my ability to find what I'm looking for quite unintuitive.

I'd also love to see their automation service developed a bit more. As it stands it's okay but quite limited in terms of what you can automate.

Choosing GetResponse is the best decision I could have made for my business

Jun 09, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: the first thing I noticed after I started using GetResponse was how much time

I saved while completing the tasks for my email marketing campaigns utilizing the intuitive interface.

Secondly It is a quality product at an affordable price for those just starting out in the email marketing world The platform is smooth & user-friendly.

Also the Speed of response and always being there available is a game changer for me. GetResponse support is really fast. they are kind and knowledgable, which makes it really easy to solve any issue.

They have so many features to optimize your campaign, including web forms and social media integrations. as I was talking before about time saving, they have a feature call automation with different rules (options) that help you automate most part of your business, the only thing that i've been missing from them is one particular automation rule (option) but the good thing is they are working on it! thanks

Ohhhh and if you want to learn how to grow your list with more prospect and potential customer, check getresponse list building program it's free and a very organize program that will help you focus in specific action to reach your goal

Automation

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Very user friendly. Even a secondary grade student can catch on to the automation workflows.

Cons: I did not find anything I did not like with the software

Overall: Exceptional

I have used GetResponse as my primary email marketing software for over 2 years now

Mar 27, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: GetResponse truly is an all-in-one solution. You have a CRM, landing page option, as well as, advanced email marketing capabilities.

Cons: The cost can be fairly high, especially as your list grows. I am currently re-evaluating email marketing software because of this. In order to get the most value out of this program, I suggest you are using all of the available features.

Capterra loader

Robust EMS at a Great Price

Jun 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: GetResponse is my favorite EMS by far. The software is fairly easy to use and for what you can't figure out they have tons of options and outstanding customer service to learn and get trained.

They have lots of great looking templates and you can also design your own with ease.

They have automation workflows that make mapping out campaigns really easy.

The reporting is very robust.

Cons: I wish they had a smaller starter plan...for 1-500 subscribers. For people just starting out, this would be very helpful.

Excellent delivery rate but sub-par automation

Jun 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Getresponse was my main emailer for the past 14 months, it provided excellent value for someone who has a list under 5,000 people and It provides an amazing delivery rate compared to other low cost autoresponders.

Cons: The biggest issue for me was the dramatic increase in pricing when you get even 1 subscriber above your limit, they charge you a pro-rated amount plus next months new pricing. On top of that it does not really provide much more for the increase in price.

Overall: It provides an excellent send rate.

Disappointed by GetResponse

Oct 11, 2018
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: The drag & drop CRM feature that connects with automation

Cons: Everything else.

- To add test addresses for campaigns, you must add them as a sender address to the account. Fortunately, I work for a small company, but for a large company, this is insane.

- You cannot use your email address to as a log in to any other account - even if that account has been removed. I had created a demo in my work email address, then my boss created the account once we approved it, but then I had to use a different email address since I had already created a demo account. What a headache.

- Trying to decipher between total clicks & unique clicks is very difficult. You are not able to see how many times a contact clicked on a link.

- They don't allow you to see how has bounced, and they make it difficult to pull your suppression list, citing GDPR compliance. They are the data processor, not the data controller, and should allow people to export their suppressions in order to make sure they are in line with GDPR and CAN-SPAM laws.

- The campaign editor has no html button for specific elements. You are only able to see the HTML for the entire campaign.

Overall: The CRM helped us track leads that were falling through cracks, but we have found other solutions outside GetResponse.

Very simple to use and great support

May 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using GetResponse for over a year now and I absolutely love it. What really won me over is their 24 x 7 chat support, which helps get your questions answered really quickly and easily.

It becomes extremely helpful when you want to get something sorted that is real simple and waiting for a response for a day or two over email is just not warranted. They are also pretty active over Social Media (Facebook and Twitter), so they are very easy to get hold even out of the GetResponse environment.

As an engineer, I really appreciate good products and I was astonished by their back-end. It's almost like a child's play, they have created a drag & drop system to make life easy and it comes in really handy if you are not that tech savvy. They also have a cool feature called 'Inbox Preview' that lets you see how exactly an email will appear on your reader's screen considering their email client, browser, operating system, and device.

So if you don't have an autoresponder service or you are thinking of changing from your current one, then GetResponse is definitely worth giving a shot.

Appreciation

Oct 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i found you are so powerful in enabling your customers to reach a considerable number of e-mail, thus giving a chance of more campaign and winnings of course.

Cons: Kindly enable my dashboard to reach my contacts in google, facebook, instagram,skype,you tube and gmail accounts, and of course Help me to know the exact place for inserting the promotional links from JVZOO affiliates

Overall: As narrated above, having more contacts, the more the incentives

GetResponse review

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The automation feature is on point and has saved me many hours of work.

Cons: The help manuals are still a little bit difficult to navigate. When you search for something specific, it takes you to a general page related to your search.

Overall: It is the best marketing companion you will ever have.

Getresponse is a great tool for modern sales and marketing people

Jan 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Getresponse offers all the tools a small business owner need to start in Online Marketing and to build a big list through Landingpages, webinars and so on.

Cons: The Landingpages are ok, but not really cool shit like clickfunnels for example. They offer only a Landingpage builder without focus on sales and marketing...