# GetResponse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GetResponse the right Email Marketing solution for you? Explore 521 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153948/GetResponse/reviews --- GetResponse 4.2 (521) [View alternatives](https://www.capterra.com/p/153948/GetResponse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of GetResponse Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews JH James H Marketing ExecutiveMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The platform combines powerful tools like email campaigns, landing pages, automation workflows, and analytics in one place, which saves time and improves productivity.“ March 12, 2026 Jamie H OwnerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “Some of the more advanced features are only available on higher-tier plans, which may not be ideal for small businesses just starting out.“ April 1, 2026 Jamie H OwnerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “It’s a reliable and powerful tool for building and managing email marketing campaigns. Once you get familiar with the platform, it becomes a valuable asset for growing and engaging your audience.“ April 1, 2026 BA Brad A OwnerBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: Less than 6 months. “I built a landing page which was used in my Google Ads and Google suspended our account which has cost us thousands of dollars. When I reached out to their support they admitted they were aware of the issue.“ November 15, 2024 Jamie H OwnerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “It’s also a great all-in-one platform since you can manage emails, landing pages, and marketing funnels in one place.“ April 1, 2026 EJ Emily J Client Services ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes it may speed down my progress of working.“ January 25, 2026 EJ Emily J Client Services ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “It is very useful in terms of features which it gives but in some cases the security settings used to manage the list are difficult to navigate.“ January 25, 2026 John Vianny B Self EmployesMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “After multiple attempts, and even the customer wrote to them that she is a different person, with HER COMPANY, and using HER DIFFERENT CREDIT CARD, they refused to pay the commission, claiming that they have "other evidence" of something not specified (I hope that they understood that we are not the same person at least).“ February 19, 2024 ## Showing most helpful reviews Showing 1-25 of 521 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jamie H. Owner Entertainment Used the software for: Less than 6 months ### "All-In-One " April 1, 2026 3.0 Overall, my experience with GetResponse has been very positive. It’s a reliable and powerful tool for building and managing email marketing campaigns. Once you get familiar with the platform, it becomes a valuable asset for growing and engaging your audience. I would recommend it to entrepreneurs and businesses looking for an all-in-one marketing solution. Pros I really like how user-friendly GetResponse is, especially for email marketing and automation. The templates are modern and easy to customize, and the automation workflows make it simple to set up campaigns without needing advanced tech skills. It’s also a great all-in-one platform since you can manage emails, landing pages, and marketing funnels in one place. Cons One downside is that pricing can increase quickly as your contact list grows. Some of the more advanced features are only available on higher-tier plans, which may not be ideal for small businesses just starting out. Also, the interface can feel slightly overwhelming at first because there are so many features. Review Source AL Andrea L. Sales Manager Financial Services Used the software for: 2+ years ### "Best Email Marketing Software for Beginners " September 28, 2025 5.0 Again, after trying multiple emails marketing platforms, I've chosen GetResponse as my "go-to" for every new campaign I start. Easy, friendly and free!! The paid version must be amazing but the free plan is very generous. Thank you, GetResponse!! Pros GetResponse by far is the most user friendly platform I've found for email marketing and I've tried several. It's perfect software for a beginner. If you want basic or full automation, you're covered. Great customer service and several beautiful templates to choose from. Cons In truth, I've not found anything that I don't like. Even the free version allows for click tracking which is rare. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) When SendinBlue changed to Brevo, so did all of their rules and navigational abilities. I'm not as comfortable with them anymore. Review Source VR Verified Reviewer Marketing Executive Marketing and Advertising Used the software for: 1-2 years ### "Productive AI Software" March 12, 2026 5.0 Overall, GetResponse is a great email marketing software that really allows you to increase your growth with AI. Pros I like GetResponse because it makes email marketing and automation simple and efficient. The platform combines powerful tools like email campaigns, landing pages, automation workflows, and analytics in one place, which saves time and improves productivity. Its user-friendly interface and helpful templates make it easy to create professional campaigns even without advanced technical skills. Overall, GetResponse helps businesses connect with their audience more effectively and grow their marketing efforts. Cons What I liked least about GetResponse is that some of the more advanced features are only available on higher-tier plans, which can make the platform feel a bit restrictive for smaller businesses or beginners on a budget. Additionally, while the interface is generally user-friendly, certain settings and automation options can take some time to fully understand. Review Source ML Mickey L. Owner Banking Used the software for: Less than 6 months ### "Refund policy is wrong. " February 17, 2026 1.0 Not happy at all. Within one hour and you can’t make a refund? Unacceptable business practices. The customer service had a quick rebuttal for not getting a refund. I’ll be spreading this word to every platform I can find today. Pros It seemed like it was going to be a good fit, until I paid for a premium service ($356) and then found out once purchased I could not perform the task that I needed. With 1 hour of making the purchase they told me they could not refund that portion of my money. Now mind you I also paid $158 2 hours earlier and I can’t do the function still. I was willing to take the $158 loss, but the $356 I feel was deceptive practices and will fight tooth and nail to get it charged back from American Express. Cons The description of the services is outdated and inaccurate. A very basic function is not included in their premium pricing. Alternatives considered [NameCheap Logo Maker](https://www.capterra.com/p/10015137/NameCheap-Logo-Maker/) Reason for choosing GetResponse Because I was advised from a colleague too. I was definitely misinformed. Review Source Sasha T. Junior Digital Marketing Manager Consumer Goods Used the software for: 1-2 years ### "GetResponse Fuels Data-Driven Marketing Decisions" October 7, 2024 4.0 It has an accessible interface that makes it easy for a single person to set up and monitor multiple campaigns at once. The analytics dashboard gives immediate feedback on campaign performance with ease. One thing that I have found the autoresponder function most helpful for was nurturing leads with the delivery of targeted content. The learning process was pretty smooth, while there was a brief adjustment period to make most features, but the comprehensive knowledge base and the responsiveness of customer support helped. Pros GetResponse's email marketing analytics exceed basic open and click rates. Advanced segmentation capabilities allow junior managers to drill down into particular subscriber behaviors, lending itself to hyper targeted campaign optimization. ​This level of granularity in campaign analysis is a new feature that most other platforms don’t offer. Cons If you need real data regarding a platform’s A/B testing tool, then it is quite useful; however, it has fewer variables to test than subject lines and content variations. The best thing about GetResponse was the more advanced segmentation tools and even in the analytics report. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) GetResponse offers more advanced automation capabilities, which make it better suited to manage our emails, and so instead we switched from Mailchimp to GetResponse. Initially, Mailchimp worked for us, but as our marketing strategies grew more complex, we hit a wall in their usability; we required a solution that could configure complex multistep behaviorally based email sequences. Review Source Response from GetResponse October 21, 2024 Hi Sasha, Thanks for this fantastic detailed review! Really appreciate you breaking down how our analytics and segmentation tools are working for you. Love hearing that you found the switch from Mailchimp worthwhile for your complex automation needs. Keep crushing those email campaigns - sounds like you're really making the most of our platform! Best, Mariana EJ Emily J. Client Services Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Automation of our tourism marketing." January 25, 2026 5.0 To have our accommodation in mind of the travelers, we need to be able to communicate regularly. I use this platform to take care of our newsletters and sales promotions. It is very useful in terms of features which it gives but in some cases the security settings used to manage the list are difficult to navigate. Pros The automation templates have saved us the hassle of configuring our seasonal email marketing programs that will make sure our past customers receive timely offers without us having to watch it day by day. Cons Customer service may take long to address emergent technical problems. Sometimes it may speed down my progress of working. Review Source SS Shenella S. Business Development Team Leader Legal Services Used the software for: 6-12 months ### "Get response to get a response! " February 6, 2026 4.0 Good experience as sales and marketing tasks are automated and can be accessed from one place. Saves time and makes for a smooth workflow. Pros East to use, all on one platform for marketing and sales! Emails reach a lot of mailboxes so there is major delivery rate there ! Customer support is very responsive and helpful! Cons Pricing is definitely something to consider here as it gets pricier the higher your database grows and the more reach you need. Review Source DM David M. Sales manager Building Materials Used the software for: 6-12 months ### "Happy Customer" March 24, 2026 5.0 My experience with getresponse has only been amazing super happy with the services provided by getresponse. Pros Time saving this service helps me save time every day and i really need that. My days get very filled with busyness of work and get reponse has helped tons. Cons I really cant think of anything that i have a issue with, everything has been running very smoothly since starting to use getreponse Review Source AA Alex A. Peer support specialist, drug and alcohol counselor Mental Health Care Used the software for: I used a free trial ### "Get response review " April 4, 2026 4.0 Had an all-around good experience with get response would highly recommend to friends to colleagues thank you Pros Really enjoyed the templates email market customer support, and the security value for the money was so worth it would highly recommend Cons Really didn’t find much I disliked about it if I had to pick one certain thing I guess it would be the marketing and sales other than that super helpful Review Source YS Yllennis S. GSA Hospitality Used the software for: Less than 6 months ### "Perfect service!" December 20, 2025 5.0 Fast answer, very attentive and comfortable platform for use, very self aware customer service personal Pros Fast response! Very attentive service, they solved my issue very fast also they were kind and don’t make feel like you are talking to a robot Cons Nothing bad to say about the Get Response service, platform and dashboard is very comfortable for use. Review Source CK Calvin K. Freelancer Online Media Used the software for: 1-2 years ### "Why you should really get Getresponse for your business" July 25, 2021 5.0 My business keeps on growing daily just by using Getresponse’s features. All of my emaillists are easy to maintain and customers are happy with the services too. Once setting up a automation flow properly you never have to look at it again Pros \- Very easy to use and therefore userfriendly for all - Updating more features often, Getresponse listens to their customers - Creating and maintaining lists never was this easy - My business keeps on growing just by using Getreponse Cons \- using images in the emails are not resizable easily - landing page maker can use some more work, drag and drop is ok, not perfect yet - very little options with the lowest paid subscription, have to update to soon to get “good” options Reason for choosing GetResponse Much better layout for use and cheaper. Once more features came, the better the program worked for my business Switched from [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) I was blocked for life for no particular reason. No reason was given and my list was partially gone, therefor business was gone as well Review Source Response from GetResponse July 27, 2021 Hi Calvin! Thanks for taking the time to leave such a detailed review. Your feedback is important to us! -Taylor VR Verified Reviewer Partner Education Management Used the software for: 6-12 months ### "10/10 Cust. Support. Superb featurers BUT "zoho" and "wordpress genesis" users beware " June 22, 2022 4.0 Good marketeers in their team but the techies are not on par Pros 10/10 for 24\*7 customer support! All marketing features are TOP-notch Cons For me, the love-hate in the "zoho-getresponse-WordpressGenesis" triad was a pain. Got us de-motivated and 2 months behind schedule and finally (Against our desire) to use custom programming! Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing GetResponse It met all criteria needed at that time and came highly recommended by a top affiliate marketeer Review Source Response from GetResponse July 9, 2022 Hi there, Thanks for taking the time to share your feedback with us. I have shared this with the team so we can continue to improve. -Taylor ME Mokutmfon E. Blogger and Internet Marketer Writing and Editing Used the software for: Less than 6 months ### "Easy to use and stress-free email marketing software" September 23, 2022 5.0 With getresponse I can quickly create autoresponders to send emails while I rest. Every feature of this software is easy to use. Pros Get response is one of the best email marketing software I have ever used. It is quite thoughtful that they let you have up to 500 subscribers before subscribing to their plan. Their plans are inexpensive, and even as a free user, there are so many beautiful and well-designed templates to use to create your email campaigns. This software integrated well with other email software and tracks all leads captured by my website. You also do not need any guidance on how to use any feature, they are very easy to use, with good navigation. Customer service is also on point. They reply to messages quickly. Cons No cons to this software yet. I prefer it to other software I have used in the past. Switched from [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Aweber was difficult to use and they didn't offer a free plan to test their product before buying it. Review Source Response from GetResponse October 28, 2022 Mokutmfon, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! -Abbie HK Hakhim K. Team Lead Information Technology and Services Used the software for: 1-2 years ### "Best Email Marketing Solutions With GetResponse" August 27, 2024 4.0 Since deployment, we have been able to reach more clients and my experience has been amazing. Pros GetResponse comes with great email marketing features and helps us reach more audience successfully. Cons Well, there hasn't been major challenges. Review Source Response from GetResponse August 30, 2024 Thank you for your review, Hakhim! 😊 - Mariana BP Britian P. Affiliate Marketer Information Services Used the software for: I used a free trial ### "How I LIKE GET RESPONSE" June 20, 2024 5.0 My overall experience was that the product was easy to use. Pros The free trial portion of the product shows that they value their customers. Cons Nothing that I liked the least the product is good. Review Source Response from GetResponse July 22, 2024 Hi Britian, Thank you for your positive review. We're happy to hear you find GetResponse easy to use! Welcome to the GetResponse family, Abbie VR Verified Reviewer Marketing Specialist Hospitality Used the software for: Less than 6 months ### "Not bad but expensive" April 15, 2024 4.0 Pros Free Plan: GetResponse offers a free plan that accommodates up to 500 contacts. Unlimited Email Sends: With all paid plans, you get unlimited monthly email sends. User-Friendly Visual Email Editor: The platform provides a user-friendly visual email editor, making it easy to create engaging email campaigns. Cons Pricing Tiers: GetResponse’s pricing tiers are relatively higher compared to other email marketing platforms. Learning Curve: Although the visual email editor is user-friendly, some beginners may still experience a learning curve when navigating the platform. Review Source Response from GetResponse June 13, 2024 Thank you for taking the time to share your feedback about GetResponse. We appreciate your insights and are glad to hear that you find several aspects of our platform valuable. Your feedback is invaluable to us as we strive to improve and provide the best possible service. If you have any further suggestions or need assistance, please don't hesitate to reach out. Thanks for choosing GetResponse! CT Camila T. owner Hospital & Health Care Used the software for: 1-2 years ### "A Complete Platform" April 18, 2023 5.0 My experience has been very good. It has helped with the automation of the company's email marketing, the increase in revenue has been visible as well. It is a reliable and responsible platform Pros What I liked most about the platform is that it is complete, and has helped me with the process of automating the company's e-mails Cons What I didn't like at first was that it didn't have a free trial version, and compared to other email marketing options, it can be a bit more expensive. Review Source Response from GetResponse June 5, 2023 Hi Camila, Thank you for your positive review of our platform and highlighting the benefits you experienced. We're glad to hear that our complete set of features has been helpful in automating your company's emails and contributing to increased revenue. Our free trial lasts 30 days, and during that time period you are able to use all paid features. Please let us know if you have any questions. Thanks for choosing GetResponse! -Abbie Rebecca R. Instructor Education Management Used the software for: 2+ years ### "GetResponse evaluative Review" July 17, 2023 4.0 Well worth the cost if you are trying to build your online business. Pros This email distribution and automation is a must have in the marketing field today. GetResponse is a little more expensive than most autoresponders but is not outrageously priced and well worth the expense to continue to get the leads. Cons If things aren't set up with other programs just right you will be entering the emails manually until you get them set up. That takes a lot of time. Review Source Response from GetResponse July 24, 2023 Thank you for sharing your valuable feedback about GetResponse. We're delighted that you find GetResponse well worth the expense, especially when it comes to building your online business. We're committed to helping you succeed and providing you with the tools you need for your marketing efforts. If you have any further insights or need assistance, please don't hesitate to reach out to our support team. We're here to support your online business journey. Best regards, Abbie PA Pruteanu A. Freelancer Computer Software Used the software for: 6-12 months ### "Hear about GetResponse's email marketing and try for your self" February 3, 2022 4.0 I switched all of our mailing lists from Aweber and Mailchimp to GetResponse just over a year ago. Our delivery rates have increased since then, as have our open rates (which have increased by 48 percent) and click through rates. I've also tried out a number of GetResponse's unique features, including 'time travel' and automation, which I'll go over in more detail later. Even if it has a few features that aren't as polished as I'd want, GetResponse is by far my favorite after using other prominent email marketing platforms. When it comes to price, GetResponse is one of the most cost-effective options. Pros Easy-to-create and-manage advanced visual automation workflows Email campaigns and autoresponders are simple to create. A user-friendly, easy-to-navigate interface Options for tracking website events that can be used to send tailored email sequences. A/B testing tools to assist you in determining which version of landing pages and forms performs the best. Subscriber management options based on tags Construct full-fledged sales and marketing funnels. Ideal for affiliate marketers offering products from affiliate networks like as ClickBank, JVZoo, ShareASale, and others. Hundreds of popular apps and software solutions are easily integrated. Provides a large selection of responsive landing page templates. Provides a large number of HTML email templates. A stock photo library with over 5000 images to utilize in your ads. Pricing plans that are easy to understand for newcomers Cons Thousands of marketers have previously used these limited opt-in form templates. After you sign up for a premium plan, there are no refunds. There are no well-known online community groups. Emails have limited A/B testing capabilities. Opt-in forms aren't mobile-friendly. Review Source Response from GetResponse February 7, 2022 Hi Pruteanu! Thanks for taking the time to leave such a detailed review. We appreciate your feedback. I have shared it with the team so we can continue to improve. -Taylor Paul E. Web Developer Information Technology and Services Used the software for: 6-12 months ### "My Get Response Review" November 14, 2022 4.0 The Number one email marketing software on the internet. I have switched so many mailing software but I found Getresponse topnotch. Pros All the features on getresponse for me are ok and wonderful to use.The ease of use is what I really like, integration for my business has really scaled it up for me. Cons Not to good customer service, that has to be worked upon. Free plan doesn't include autoresponder Review Source Response from GetResponse December 12, 2022 Hey Paul, We're so happy to hear GetResponse helped you scale up your business! We are always looking for ways to improve. We've passed the information along to our team. Thank you! Abbie EL Emil L. Internet Marketer/Graphic Designer Health, Wellness and Fitness Used the software for: 1-2 years ### "GetResponse: An Advanced Email Marketing Tool with Unmatched Features" January 9, 2023 4.0 I have used GetResponse and have generally been pleased with the service. Its user-friendly interface, which makes it simple for me to navigate and use the platform, is one of the aspects of GetResponse that I value the most. A great opportunity for me to evaluate the platform and determine whether it suited my needs before committing to a paid plan was the 30-day free trial. My email marketing efforts have changed drastically thanks to the traditional funnel feature, and the webinar functionality has also been a great resource for me. Split testing has proven to be a relatively strong suit for GetResponse, which has helped me optimize my email marketing campaigns. As it makes it simple for me to communicate with my customers, I also value GetResponse's third-party integration and chat features. As a business owner, it's also important to me that GetResponse complies with GDPR regulations, so I appreciate that. Last but not least, GetResponse's customer support has always been excellent. Over the years, I've had a few questions and concerns, and the support staff has always been prompt in answering them and resolving my problems. Overall, despite some drawbacks like the lack of a free plan and the limited automation features available with the basic plan level, I have found GetResponse to be a comprehensive and potent email marketing tool that has assisted me in expanding my business. Pros I can honestly say that as a GetResponse user, I've been very happy with the service. GetResponse's user-friendly interface, which makes it simple for me to navigate and use the platform, is one of the features that I value most about it. When I first signed up for GetResponse, I also made use of the 30-day free trial, which was a fantastic chance for me to test the software and determine whether it met my needs. In the end, I made the decision to sign up for a paid plan, and I was pleased to learn that GetResponse gives a significant discount on its 24-month plan. For my email marketing campaigns, the traditional funnel feature has been a game-changer, and the webinar functionality has also been an invaluable resource. I have found GetResponse to be reasonably adept at split testing, which has helped me optimize my email marketing campaigns. Additionally, I value GetResponse's third-party integration and chat features because they make it simple for me to communicate with my clients. The fact that GetResponse complies with GDPR requirements is also something I value because I own a business. Last but not least, GetResponse's customer support has always been excellent. Over the years, I've had a few questions and worries, and the support staff has always been prompt in answering them and resolving any problems I've encountered. In conclusion, I heartily endorse GetResponse to any company searching for a complete and potent email marketing tool. Cons I've used GetResponse and found it to have a few drawbacks for my email marketing campaigns. One of the main problems I have with GetResponse is that there is no free plan available, which can be a problem for companies with tight budgets. Additionally, I discovered that complete automation is not offered at the basic plan level, which disappointed me because I was looking for an email marketing solution that was more all-encompassing. Additionally, only 500 people can participate in webinars on the basic plan, which might not be enough for bigger businesses or events. I was also disappointed to discover that only the max plan offers phone support, dedicated support, and slack support. I discovered that I had to rely on other support channels that were less practical or beneficial because this is not practical or cost-effective for all businesses. GetResponse's basic plan requires users to pay for add-ons that are included without charge with the plus plan, which is another problem I have with it. Because of this, using the platform became more expensive overall, and I felt like I was paying more for features that I could get for free from other email marketing tools. Additionally, I discovered that it is not possible to modify the split test message template, which I found to be restrictive because I preferred having more customization options. Apart from that, using Zapier to connect so many tools was a hassle, and I didn't like how clumsy the drag and drop feature was. Fin Review Source Response from GetResponse January 31, 2023 Hi Emil Thank you for writing this detailed review, we really appreciate it. We're so glad that overall you're enjoying the platform, though we did want to make sure you knew about our free plan: https://bit.ly/3JwCKae Be sure reach out to us if you have any questions on this! Jack. Manish Singh B. Digital Marketer Marketing and Advertising Used the software for: 1-2 years ### "GetResponse: The All-In-One Email Marketing Solution" February 21, 2023 4.0 GetResponse is a reliable and comprehensive email marketing platform that offers a wide range of features and tools to help businesses build and manage successful email marketing campaigns. From a user perspective, the platform is intuitive and easy to use, even for those who are new to email marketing.Its drag-and-drop email editor makes it easy to create visually appealing emails, and the platform offers a variety of email templates to choose from. Its marketing automation tools are also powerful and can help businesses automate complex workflows to save time and improve the efficiency of their email marketing campaigns. Pros GetResponse offers a user-friendly and intuitive interface that makes it easy to use even for beginners. The dashboard is well-organized, making it easy to navigate and access the various features.It provides a comprehensive set of email marketing tools that include email templates, landing pages, webinars, A/B testing, and marketing automation. These tools make it easy to create and launch effective email marketing campaigns.Powerful marketing automation feature that allows you to create complex automation workflows that help you streamline your marketing efforts.It has a robust landing page builder that allows you to create landing pages quickly and easily. The platform also offers a variety of templates to choose from, making it easy to create high-converting landing pages. Cons Its pricing plans can be more expensive than some other email marketing platforms, particularly if you have a large email list, which could make it less cost-effective for some businesses. Otherwise, all is good on GetResponse. Review Source Response from GetResponse March 21, 2023 Hi Manish Singh, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna Joe W. COO Retail Used the software for: Less than 6 months ### "Get-Response Customer Review Nightmare!" March 15, 2023 1.0 Pros BEWARE! DO NOT USE GET RESPONSE, and here’s why.Note, we are about to enter a lawsuit with getresponse cause they are attempting to continue to charge us $2000 EVEN AFTER we canceled 2 months ago but thats not even the worst of it....We used getresponse for about 2-months before realizing we had to call it quits. We spent thousands of dollars in time and lost email potential migrating to getresponse after rising costs of mailchimp.The getresponse offer was storage of 1.5million contacts for $2,000/month, (way lower than their advertised cost.) Cheap right? WRONG. As good of a rate is, it doesn't matter if your open rate sucks. Our OPEN rate went from 10%-20% on mailchimp down to less than 3%. It DOESN’T matter if they store 10million contacts for $2,000 per month, your list is literally useless if your emails go straight to SPAM. Imagine spending weeks migrating all your flows only to find out open rate is close to non-existent. The main reason we thought of migrating was to save costs on rising email list costs.. This IS NOT what we found out. Your list will be stored on getresponse, but your contacts likely won't receive your emails.I HIGHLY RECOMMEND NOT TO MOVE TO GETRESPONSE.Secondly, even after giving about a months notice to cancel our account, they are still attempting to bill our account $2000.00/month!!!! We moved to klaviyo, and our open rates are close to 30% now. Cons The main is the poor deliverabilty and their audacity to try to charge even after not using their service. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) COST was too high Review Source Response from GetResponse March 21, 2023 Hello, Whilst we're sorry that you had a negative experience with us, after reviewing your case we found that the issue was caused by the incorrect use of our software after being provided with specific guidance on how to resolve this issue. While we understand this may have been frustrating for you, we strive to provide clear and comprehensive guidance to all our customers. Justyna BW Bay W. Business Owner Marketing and Advertising Used the software for: Less than 6 months ### "If you want great expericne in email marketing then use GetResponse!" October 20, 2023 5.0 It was a great experience, and I plan on using it again once I hit a good profit amount in my business. Pros The two things I loved the most about GetResponse is 1- The design and how easy to use and how highly functional.2- Their customer service around the clock is unparalleled.Whenever I needed technical help with my email automation or anything else in the system, I would get immediate help from GetResponse with the highest customer service satisfaction. Cons The pricing! It is a bit too expensive to use email automation, especially if you're at the beginning of your online business journey. However, I still highly recommend it, especially if you are already making high profits from your business, because it's the best software for email marketing, in my opinion and experience. It makes your work so much easier. Alternatives considered [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing GetResponse The design and customer service. Review Source Response from GetResponse November 9, 2023 Hi, Bay! Thank you for taking the time to share your feedback. We're so happy to hear that you found GetResponse user-friendly and loved our customer support. We're here to keep up the good work. Should you ever have more feedback or questions, please don't hesitate to get in touch. - Mariana VR Verified Reviewer Chief Digital Officer Non-Profit Organization Management Used the software for: 1-2 years ### "A first approach to professional marketing automation" September 13, 2022 5.0 Pros The most important thing about this software is the extreme ease of use of the same, even newbies can start structuring a marketing automation campaign in a short time. For me it was like that. Divided clusters, imported, created messages and automation. Go live! Cons My approach was not thorough in its functionality, what it offered for my needs was really great. I'm sure I only used 20% of the software features but it has already been a success. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing GetResponse Price and easy to use. Review Source Response from GetResponse September 23, 2022 Hi there, Thank you for your feedback. We appreciate it! -Abbie Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.