--- title: "GetResponse Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GetResponse the right Email Marketing solution for you? Explore 525 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153948/GetResponse/reviews/" page_type: "reviews" language: "en" --- GetResponse 4.2 (525) [View alternatives](https://www.capterra.com/p/153948/GetResponse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of GetResponse Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews JH James H Marketing ExecutiveMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The platform combines powerful tools like email campaigns, landing pages, automation workflows, and analytics in one place, which saves time and improves productivity.“ March 12, 2026 Jamie H OwnerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “Some of the more advanced features are only available on higher-tier plans, which may not be ideal for small businesses just starting out.“ April 1, 2026 Jamie H OwnerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “It’s a reliable and powerful tool for building and managing email marketing campaigns. Once you get familiar with the platform, it becomes a valuable asset for growing and engaging your audience.“ April 1, 2026 BA Brad A OwnerBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: Less than 6 months. “I built a landing page which was used in my Google Ads and Google suspended our account which has cost us thousands of dollars. When I reached out to their support they admitted they were aware of the issue.“ November 15, 2024 Jamie H OwnerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “It’s also a great all-in-one platform since you can manage emails, landing pages, and marketing funnels in one place.“ April 1, 2026 EJ Emily J Client Services ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes it may speed down my progress of working.“ January 25, 2026 JF Jill F Assistant Project ManagerConstruction, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “With GetResponse, we've now found a brilliant solution that will prevent us from wasting valuable time troubleshooting or creating complicated links.“ May 31, 2026 John Vianny B Self EmployesMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “After multiple attempts, and even the customer wrote to them that she is a different person, with HER COMPANY, and using HER DIFFERENT CREDIT CARD, they refused to pay the commission, claiming that they have "other evidence" of something not specified (I hope that they understood that we are not the same person at least).“ February 19, 2024 ## Showing most helpful reviews Showing 1-25 of 525 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jamie H. Owner Entertainment Used the software for: Less than 6 months ### "All-In-One " April 1, 2026 3.0 Overall, my experience with GetResponse has been very positive. It’s a reliable and powerful tool for building and managing email marketing campaigns. Once you get familiar with the platform, it becomes a valuable asset for growing and engaging your audience. I would recommend it to entrepreneurs and businesses looking for an all-in-one marketing solution. Pros I really like how user-friendly GetResponse is, especially for email marketing and automation. The templates are modern and easy to customize, and the automation workflows make it simple to set up campaigns without needing advanced tech skills. It’s also a great all-in-one platform since you can manage emails, landing pages, and marketing funnels in one place. Cons One downside is that pricing can increase quickly as your contact list grows. Some of the more advanced features are only available on higher-tier plans, which may not be ideal for small businesses just starting out. Also, the interface can feel slightly overwhelming at first because there are so many features. Review Source JF Jill F. Assistant Project Manager Construction Used the software for: 1-2 years ### "My search for the perfect all-in-one solution is over." May 31, 2026 5.0 GetResponse represents reliability, competence and genuine customer focus. I can wholeheartedly recommend the company and look forward to future projects! Pros Previously, we needed many different products for online sales, which repeatedly led to application integration problems that often required costly support. With GetResponse, we've now found a brilliant solution that will prevent us from wasting valuable time troubleshooting or creating complicated links. Cons So far, we can't really say what we don't like. We're still in the process of transitioning and are currently rebuilding our websites. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) What's missing in Constant Contact is more video storage space and the integration of an SEO tool. This was a big disadvantage for us. Review Source AL Andrea L. Sales Manager Financial Services Used the software for: 2+ years ### "Best Email Marketing Software for Beginners " September 28, 2025 5.0 Again, after trying multiple emails marketing platforms, I've chosen GetResponse as my "go-to" for every new campaign I start. Easy, friendly and free!! The paid version must be amazing but the free plan is very generous. Thank you, GetResponse!! Pros GetResponse by far is the most user friendly platform I've found for email marketing and I've tried several. It's perfect software for a beginner. If you want basic or full automation, you're covered. Great customer service and several beautiful templates to choose from. Cons In truth, I've not found anything that I don't like. Even the free version allows for click tracking which is rare. Switched from [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) When SendinBlue changed to Brevo, so did all of their rules and navigational abilities. I'm not as comfortable with them anymore. Review Source VR Verified Reviewer Marketing Executive Marketing and Advertising Used the software for: 1-2 years ### "Productive AI Software" March 12, 2026 5.0 Overall, GetResponse is a great email marketing software that really allows you to increase your growth with AI. Pros I like GetResponse because it makes email marketing and automation simple and efficient. The platform combines powerful tools like email campaigns, landing pages, automation workflows, and analytics in one place, which saves time and improves productivity. Its user-friendly interface and helpful templates make it easy to create professional campaigns even without advanced technical skills. Overall, GetResponse helps businesses connect with their audience more effectively and grow their marketing efforts. Cons What I liked least about GetResponse is that some of the more advanced features are only available on higher-tier plans, which can make the platform feel a bit restrictive for smaller businesses or beginners on a budget. Additionally, while the interface is generally user-friendly, certain settings and automation options can take some time to fully understand. Review Source EJ Emily J. Client Services Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Automation of our tourism marketing." January 25, 2026 5.0 To have our accommodation in mind of the travelers, we need to be able to communicate regularly. I use this platform to take care of our newsletters and sales promotions. It is very useful in terms of features which it gives but in some cases the security settings used to manage the list are difficult to navigate. Pros The automation templates have saved us the hassle of configuring our seasonal email marketing programs that will make sure our past customers receive timely offers without us having to watch it day by day. Cons Customer service may take long to address emergent technical problems. Sometimes it may speed down my progress of working. Review Source ML Mickey L. Owner Banking Used the software for: Less than 6 months ### "Refund policy is wrong. " February 17, 2026 1.0 Not happy at all. Within one hour and you can’t make a refund? Unacceptable business practices. The customer service had a quick rebuttal for not getting a refund. I’ll be spreading this word to every platform I can find today. Pros It seemed like it was going to be a good fit, until I paid for a premium service ($356) and then found out once purchased I could not perform the task that I needed. With 1 hour of making the purchase they told me they could not refund that portion of my money. Now mind you I also paid $158 2 hours earlier and I can’t do the function still. I was willing to take the $158 loss, but the $356 I feel was deceptive practices and will fight tooth and nail to get it charged back from American Express. Cons The description of the services is outdated and inaccurate. A very basic function is not included in their premium pricing. Alternatives considered [NameCheap Logo Maker](https://www.capterra.com/p/10015137/NameCheap-Logo-Maker/) Reason for choosing GetResponse Because I was advised from a colleague too. I was definitely misinformed. Review Source DM David M. Sales manager Building Materials Used the software for: 6-12 months ### "Happy Customer" March 24, 2026 5.0 My experience with getresponse has only been amazing super happy with the services provided by getresponse. Pros Time saving this service helps me save time every day and i really need that. My days get very filled with busyness of work and get reponse has helped tons. Cons I really cant think of anything that i have a issue with, everything has been running very smoothly since starting to use getreponse Review Source SS Shenella S. Business Development Team Leader Legal Services Used the software for: 6-12 months ### "Get response to get a response! " February 6, 2026 4.0 Good experience as sales and marketing tasks are automated and can be accessed from one place. Saves time and makes for a smooth workflow. Pros East to use, all on one platform for marketing and sales! Emails reach a lot of mailboxes so there is major delivery rate there ! Customer support is very responsive and helpful! Cons Pricing is definitely something to consider here as it gets pricier the higher your database grows and the more reach you need. Review Source DA Deborah A. Manager Online Media Used the software for: I used a free trial ### "Honest opinion regarding GetResponse from the point of view of a blind user" June 9, 2026 3.0 Truly adviced, as I said, for those who know where to put their hands. Not adviced for those who cannot invest on domains and the like. Pros Getresponse is a very formidable software. I have used it during a couple campaigns I had to run. IT is truly accessible to blind user, and pretty much user friendly. I liked so much that everything is clear, no buttons miss a lable in their website. Truly adviced! Cons The price, the price is something that I cannot afford, especially that with a trial of 30 days you cannot boost your list of contacts considerably... And the fact that you cannot use Gmail with free accounts. Review Source AA Alex A. Peer support specialist, drug and alcohol counselor Mental Health Care Used the software for: I used a free trial ### "Get response review " April 4, 2026 4.0 Had an all-around good experience with get response would highly recommend to friends to colleagues thank you Pros Really enjoyed the templates email market customer support, and the security value for the money was so worth it would highly recommend Cons Really didn’t find much I disliked about it if I had to pick one certain thing I guess it would be the marketing and sales other than that super helpful Review Source SS Stephen S. CEO Internet Used the software for: 2+ years ### "Get responses I must have for your business or brand" April 12, 2024 5.0 My overall experience has been great with get response I've used them for many many years I've never had any issue with the system and they always update me of any updates or any issues that may arise in the future. Pros What I like about get response is how easy it is to set up and their customer service is A1 You have any issues they get back to you right away They also have full training just in case you don't know how to use the software. Cons The only thing that I would like to say that is a con is it could be a little cheaper for beginners or give some form of free tier like what mailchimp has I think that would be great for the system other than that it's an excellent autoresponder. Reason for choosing GetResponse Will get response has more features it's more advanced and I also just use more than one autoresponder just because you never know if you have any issue it's always good to have a backup. Review Source Response from GetResponse May 2, 2024 Hi Stephen, Thank you for taking the time to leave us a review. It's wonderful to hear that you've been a loyal customer for many years and that you've never encountered any issues with our system. Your trust and loyalty mean a lot to us, and we're committed to keep providing you with a reliable service and regular updates! 😊 We appreciate your feedback regarding pricing, and we understand the importance of offering options that cater to all users, including beginners. We continuously evaluate our pricing structure to ensure it remains competitive and accessible to everyone. Thank you for choosing GetResponse as your autoresponder solution, and for your valuable feedback. We look forward to continuing to serve you and exceed your expectations in many years to come. Best, Mariana CK Calvin K. Freelancer Online Media Used the software for: 1-2 years ### "Why you should really get Getresponse for your business" July 25, 2021 5.0 My business keeps on growing daily just by using Getresponse’s features. All of my emaillists are easy to maintain and customers are happy with the services too. Once setting up a automation flow properly you never have to look at it again Pros \- Very easy to use and therefore userfriendly for all - Updating more features often, Getresponse listens to their customers - Creating and maintaining lists never was this easy - My business keeps on growing just by using Getreponse Cons \- using images in the emails are not resizable easily - landing page maker can use some more work, drag and drop is ok, not perfect yet - very little options with the lowest paid subscription, have to update to soon to get “good” options Reason for choosing GetResponse Much better layout for use and cheaper. Once more features came, the better the program worked for my business Switched from [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) I was blocked for life for no particular reason. No reason was given and my list was partially gone, therefor business was gone as well Review Source Response from GetResponse July 27, 2021 Hi Calvin! Thanks for taking the time to leave such a detailed review. Your feedback is important to us! -Taylor RB Ryan B. General Manager Automotive Used the software for: 1-2 years ### "\*\*\*PLEASE READ - BUYER BEWARE - GET RESPONSE SHOULD NOT BE TRUSTED \*\*\*" January 3, 2024 2.0 We used Get Response for almost 3 years with no issues. It is a basic service but for the most part it worked adequately. Nothing fancy, no integration with the website and it lacked other basic services, but it did work to send out email promotions. We typically have a sale once a month and would send out a couple emails about it to our email list. Additionally we would send out some other emails sharing a video or a story with our customers. During the 2023 Black Friday/Cyber Monday weekend we sent out 5 emails in a week to promote our sales. Get Response turned off our services and accused us of spamming customers and also getting emails without permission. This did not happen and we communicated this directly to them, each email to their company was met with no emotion, no help and nor resolution. We were told we needed to show where we received all of our emails from (we had 28,000 emails), make changes to our website and approve the deletion of 14,000 emails, to have the capability to send emails again. I tried many times to email, chat and call and ACTUALLY talk to someone about this misunderstanding, I got nothing except for them to repeat the same thing over and over. We were not able to finish our email campaigns for the sale and as a result lost thousands of dollars. ALL communication from them was either a bot or a template that was used. There was no help from them whatsoever. We work with many companies and I have never received such terrible service. There was no effort to try and help us and only a very cold response to every inquiry we made. While this service might seem good to use, the customer service is terrible and if you trigger something in their system they WILL turn you off and hold all of your emails hostage. They completely controlled our company and the ability to communicate with customers that signed up through our website to receive emails from us. Get Response has cost our company thousands of dollars by not taking one moment to talk with us and try to fix the issue. Please look to other companies for these services, in the end it is too costly to lose your contacts. We went with Klaviyo and have been very happy. Mail Chimp is also a great alternative. Pros Ease of use initially, it was not as easy as we thought. Cons Cost Limitations with segmenting the email lists Inability to connect directly with our website Very poor customer service Reason for choosing GetResponse The person in charge of email campaigns had more experience with Get Response. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) The person in charge of sending our emails knew Get Response better so we made the switch. It was more expensive, but we thought it would be better, it was about the same. Constant Contact is a better service. Review Source Response from GetResponse January 9, 2024 Hi Ryan, Thank you for taking the time to share your experience with GetResponse. We apologize for any misunderstanding that may have led to the suspension of your services. Our team is committed to maintaining a high standard for email deliverability and compliance, and we regret any inconvenience caused during the investigation process. This is certainly not the experience we aim to provide. We also acknowledge your feedback regarding our customer service, and we apologize if you felt unsupported. This is a top priority for us, so we will be reviewing our internal processes to ensure improvements are made in this area. We appreciate your loyalty over the three years you used GetResponse and regret that it ended on a disappointing note. We’d very much like to look into this further. If interested, please feel free to reach out to social@getresponse.com so we can try to make things right. Best, Mariana AT Akshay T. Digital Marketing Intern Information Technology and Services Used the software for: Less than 6 months ### "Great Tool for Email Marketing" February 21, 2025 4.0 I have very good experience of GetResponse. Since it is very easy to use, and has lot of good features to do email campaigns. and there customer support is also very good. Pros I like most about GetResponse is very user friendly, easy to use. We can send emails or we can automate the emails. Cons To learn some advance automation features of get response required more time. Switched from [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) Getresponse has more automation features. Review Source Response from GetResponse March 6, 2025 Thank you for your great feedback! We’re thrilled to hear that you find GetResponse user-friendly and packed with powerful automation features. 🚀 While advanced automation may take a bit more time to master, we’re here to support you every step of the way! 💙 If you ever need guidance, our customer support team is always happy to help. Welcome to smarter email marketing! - Justyna CT Camila T. owner Hospital & Health Care Used the software for: 1-2 years ### "A Complete Platform" April 18, 2023 5.0 My experience has been very good. It has helped with the automation of the company's email marketing, the increase in revenue has been visible as well. It is a reliable and responsible platform Pros What I liked most about the platform is that it is complete, and has helped me with the process of automating the company's e-mails Cons What I didn't like at first was that it didn't have a free trial version, and compared to other email marketing options, it can be a bit more expensive. Review Source Response from GetResponse June 5, 2023 Hi Camila, Thank you for your positive review of our platform and highlighting the benefits you experienced. We're glad to hear that our complete set of features has been helpful in automating your company's emails and contributing to increased revenue. Our free trial lasts 30 days, and during that time period you are able to use all paid features. Please let us know if you have any questions. Thanks for choosing GetResponse! -Abbie Rebecca R. Instructor Education Management Used the software for: 2+ years ### "GetResponse evaluative Review" July 17, 2023 4.0 Well worth the cost if you are trying to build your online business. Pros This email distribution and automation is a must have in the marketing field today. GetResponse is a little more expensive than most autoresponders but is not outrageously priced and well worth the expense to continue to get the leads. Cons If things aren't set up with other programs just right you will be entering the emails manually until you get them set up. That takes a lot of time. Review Source Response from GetResponse July 24, 2023 Thank you for sharing your valuable feedback about GetResponse. We're delighted that you find GetResponse well worth the expense, especially when it comes to building your online business. We're committed to helping you succeed and providing you with the tools you need for your marketing efforts. If you have any further insights or need assistance, please don't hesitate to reach out to our support team. We're here to support your online business journey. Best regards, Abbie PA Pruteanu A. Freelancer Computer Software Used the software for: 6-12 months ### "Hear about GetResponse's email marketing and try for your self" February 3, 2022 4.0 I switched all of our mailing lists from Aweber and Mailchimp to GetResponse just over a year ago. Our delivery rates have increased since then, as have our open rates (which have increased by 48 percent) and click through rates. I've also tried out a number of GetResponse's unique features, including 'time travel' and automation, which I'll go over in more detail later. Even if it has a few features that aren't as polished as I'd want, GetResponse is by far my favorite after using other prominent email marketing platforms. When it comes to price, GetResponse is one of the most cost-effective options. Pros Easy-to-create and-manage advanced visual automation workflows Email campaigns and autoresponders are simple to create. A user-friendly, easy-to-navigate interface Options for tracking website events that can be used to send tailored email sequences. A/B testing tools to assist you in determining which version of landing pages and forms performs the best. Subscriber management options based on tags Construct full-fledged sales and marketing funnels. Ideal for affiliate marketers offering products from affiliate networks like as ClickBank, JVZoo, ShareASale, and others. Hundreds of popular apps and software solutions are easily integrated. Provides a large selection of responsive landing page templates. Provides a large number of HTML email templates. A stock photo library with over 5000 images to utilize in your ads. Pricing plans that are easy to understand for newcomers Cons Thousands of marketers have previously used these limited opt-in form templates. After you sign up for a premium plan, there are no refunds. There are no well-known online community groups. Emails have limited A/B testing capabilities. Opt-in forms aren't mobile-friendly. Review Source Response from GetResponse February 7, 2022 Hi Pruteanu! Thanks for taking the time to leave such a detailed review. We appreciate your feedback. I have shared it with the team so we can continue to improve. -Taylor GL George L. Marketing Director Consumer Services Used the software for: 2+ years ### "I Love GetResponse. Very easy to use and very effective" July 27, 2022 5.0 Overall I love GetResponse and recommend it all the time. Pros We discovered that less than 0.70% of all website visitors ever requested quotes from us. Using GetResponse we set up a system where website visitors could request free eBooks and information which then put them into our 'Autoresponder" campaign. That simple change increased our quote requests to just over 1.5% the very first year. GetResponse makes it easy to set up autoresponders, automation, email blasts and newsletters. I have only recently started using the Landing Pages and Funnel features and I'm seeing really good results already as well. Cons I feel like a previous version of the software had more templates to choose from than the current version. Being in the USA I'd like a bigger variety of templates for our US Holidays. Reason for choosing GetResponse More features, easier to use, better tech support, better pricing and GetResponse had webinars that taught how to get the most out of email marketing. Review Source Response from GetResponse July 29, 2022 Hi George, Thank you for your feedback. We're happy to hear you are enjoying your experience with GetResponse so far! We'd love to talk to you more about your company and experience with GetResponse as a potential case study. If interested, send an email to social@getresponse.com. -Abbie RY Rodney Y. CEO Marketing and Advertising Used the software for: 2+ years ### "My 100% Honest Getresponse Review" December 3, 2022 5.0 Overall Getresponse has been one of my weapons of choice in the day to day running of my business. I won't be changing them anytime soon for sure because, not only do they make life easy for me as an email marketer but the price suits me fine.If you really believe "the money is in the list" then a Getresponse partnership is a total no-brainer. Pros 1st of all I love the Getresponse support who are always there when needed at critical times. I especially love that I'm not hindered when connecting to other software because I use various different platforms to capture leads. Their ability to integrate with other systems to give us end users a pleasant experience, goes without saying because to me they're the best in the market.With so many amazing features like, DFY templates, email scheduling, best time sending, name personalization just to name a few, my job has been made easier both reaching and communicating with my audience on a daily basis. I've tried others and the pricing was just to outrageous, and some don't offer half the features that Getresponse offer.If you're looking for a wholistic email marketing solution that checks most of the boxes then look no further than Getresponse . Cons I haven't had to many bad experiences to be honest except for this one time I noticed a price increase on my credit card and so I jumped on the online chat within the app. This was quickly resolved by a customer service rep who explained to me that I had exceeded my subscriber limit. Some list are not allowed to be uploaded and although I was disappointed I fully understood from the online rep why. Review Source Response from GetResponse December 7, 2022 Hi Rodney, Thanks you so much for taking the time to write this review. We're delighted that you're loving the GetResponse platform and the various features you're using. Keep enjoying, Jack Kamal A. Employee Banking Used the software for: 1-2 years ### "Best Marketing Management Tool" January 22, 2023 5.0 I benefit from GetResponse by automating my business and it solves for me the problem of creating landing pages without coding. Pros the most things I like most about GetResponse are that is easy to use and features are automated, Cons Actually, it's a great tool that I used for my business and that I do not have any to approach. Review Source Response from GetResponse January 31, 2023 Hi Kamal, Thanks for writing this review. We're so glad you're loving the GetResponse platform and our automated marketing features! Jack. VR Verified Reviewer Administrative Assistant Government Administration Used the software for: 6-12 months ### "Getresponse is full of marketing suit, with some minor draw backs" February 22, 2023 3.0 If you want to watch your email inbox deliverability, very powerful email tool for good marketers. My overall experience is much better. Pros Getresponse is a great email marketing program and affiliate friendly service. They also have free option for beginners and their price also fair enough. I liked this because you can make your page, email opting, and all automation rules from one tool, you have no need of additional clickfunnels or etc. Cons I personally feel that other services seem to working a little better Reason for choosing GetResponse Various platforms are also available and working successfully. But it is very simple so i want to get this. If i wanted. Review Source Response from GetResponse March 21, 2023 Hi, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Though see that there are areas that you would recommend for us to approve. We will pass it on to the product and customer service team. Justyna Imran H. Team Coordinator Information Technology and Services Used the software for: 6-12 months ### "Comprehensive Email Marketing Tool with Great Features" March 23, 2023 5.0 GetResponse is a comprehensive email marketing tool with a user-friendly interface, great features, and excellent support. Its integration with other tools and services, and flexible pricing model make it a top choice for businesses looking to grow and engage with their customers effectively. Pros GetResponse offers a comprehensive set of email marketing features, including drag-and-drop email editor, automation workflows, A/B testing, landing page creator, and integration with various third-party tools. It also offers a user-friendly interface, excellent customer support, and competitive pricing. Cons One minor issue we have encountered is that the email templates provided by GetResponse could be more customizable. We would like to see more options to customize the templates to better fit our brand and style. Alternatives considered [Woodpecker.co](https://www.capterra.com/p/150484/Woodpecker/)[Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) Review Source Response from GetResponse April 4, 2023 Hi Imran, Thank you for your feedback. We've heard your point on making our email templates more customizable, and will be taking this information to our team. Thank you! -Abbie HH Hussain H. Sales and Marketing Specialist Food & Beverages Used the software for: 2+ years ### "GetResponse is your pure and whole email marketing platform!" June 21, 2022 4.0 When it comes to email marketing, GetResponse is what really helps you in getting a response from your clientele and potential clients. It is catchy, quick, smart, and genius in its field. I personally recommend it to people who are looking for a reliable platform both money and quality-wise. It is a good platform that helps you with your email marketing overall. It can create an immensely positive effect on your company if used rightly, you just need to trust me on this and go get one for your betterment! So, if you are looking to get a better response, GetResponse is your savior! Pros GetResponse is your pure and whole email marketing platform, you can have your customized mailing lists which will be helpful in sending newsletters to the masses with a few clicks. Your email marketing game will be up and simple with this one on your side. There are tons of email templates to choose from and I like its auto-responder option as the best roofing among all. Cons We love GetResponse. It is amazing and simplifies our job. There is a thing that I noticed could be improved for even better results. The split testing feature is a bit outdated or you can say limited. The customization here is less and you are just stuck. This really needs critical care. I could say that the platform itself is quite easy to understand, even if there is an issue we can sort it out here but when it comes to getting help from them directly it is quite not possible unless you are using their extremely elite plan which is a bummer if you are stuck somewhere. Review Source Response from GetResponse July 9, 2022 Hi Hussain! Thanks for taking the time to share this detailed feedback. I have shared it with my team so we can continue to improve. -Taylor VR Verified Reviewer Chief Digital Officer Non-Profit Organization Management Used the software for: 1-2 years ### "A first approach to professional marketing automation" September 13, 2022 5.0 Pros The most important thing about this software is the extreme ease of use of the same, even newbies can start structuring a marketing automation campaign in a short time. For me it was like that. Divided clusters, imported, created messages and automation. Go live! Cons My approach was not thorough in its functionality, what it offered for my needs was really great. I'm sure I only used 20% of the software features but it has already been a success. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing GetResponse Price and easy to use. Review Source Response from GetResponse September 23, 2022 Hi there, Thank you for your feedback. We appreciate it! -Abbie Brendan B. Internet Marketer Marketing and Advertising Used the software for: 6-12 months ### "GetResponse is a poor choice for an email marketing platform." January 26, 2023 1.0 GetResponse is a poor choice for an email marketing platform. The user interface is clunky and difficult to navigate, making it hard to find the features you need. The automation and segmentation options are limited and not very intuitive. The customer support is unresponsive and unhelpful. The reporting and analytics feature is also not very robust and does not provide much valuable insights. Additionally, the platform is prone to glitches and errors which can lead to lost data and campaigns. Pros Offers basic email marketing features like creating and sending emails, managing contacts and creating autorespondersHas a landing page and webinar featureHas a basic CRM feature Cons Poor User InterfaceLimited automation and segmentation optionsUnresponsive and unhelpful customer supportWeak reporting and analytics featureProne to glitches and errors which can lead to lost data and campaigns Review Source Response from GetResponse January 31, 2023 Hi Brendan, We're very sorry that your experience did not meet your expectations. We try to make sure our customers are happy the first-time, so we apologize for any inconvenience or distress caused. I would like to see how I can help resolve this and take this forward for you. Can I ask you to please send an email to social@getresponse.com so we can follow up with you on this directly? Jack. 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