# Page 4 | GetResponse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is GetResponse the right Email Marketing solution for you? Explore 521 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153948/GetResponse/reviews --- GetResponse 4.2 (521) [View alternatives](https://www.capterra.com/p/153948/GetResponse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 4 - Reviews of GetResponse ## Showing most helpful reviews Showing 76-100 of 521 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Chief Digital Officer Non-Profit Organization Management Used the software for: 1-2 years ### "A first approach to professional marketing automation" September 13, 2022 5.0 Pros The most important thing about this software is the extreme ease of use of the same, even newbies can start structuring a marketing automation campaign in a short time. For me it was like that. Divided clusters, imported, created messages and automation. Go live! Cons My approach was not thorough in its functionality, what it offered for my needs was really great. I'm sure I only used 20% of the software features but it has already been a success. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing GetResponse Price and easy to use. Review Source Response from GetResponse September 23, 2022 Hi there, Thank you for your feedback. We appreciate it! -Abbie NP Nicola P. Direttore informatico Health, Wellness and Fitness Used the software for: 2+ years ### "Indietro come i gamberi" November 11, 2023 2.0 Pros Mi è sempre piaciuto ma devo ricredermi visto i blocchi sulle funzionalità Cons Ci si perde in un bicchier d'acqua purtroppo. Ho pagato l'abbonamento più altro per avere massima libertà, premetto che utilizzo il vostro servizio dal 2018 e ho attivi 2 account. Ho registrato un webinar dando la possibilità ai miei potenziali clienti di vederlo in qualsiasi momento attraverso la classica registrazione (nome ed email), il problema principale è che se la persona si iscrive al webinar e per un qualsiasi motivo deve interromperlo o si interrompe la luce a casa, lui non potrà più vedere quel webinar poichè il sistema lo blocca e quindi deve obbligatoriamente registrarsi CON UN'ALTRA MAIL per vedere il webinar. Sarebbe intelligente che il sistema riconosca quella mail già registrata dandogli la possibilità di accedere al webinar (visto che è già stato registrato). Le persone possono avere bisogno di vedere più volte un webinar per capire il funzionamento di un'azienda oppure di poterlo vedere con il proprio partner, con questo blocco è impossibile. Review Source Response from GetResponse November 20, 2023 Hi Nicola, Thank you for sharing your feedback with us. We appreciate your loyalty since 2018 and value your input on our webinar functionality. We understand the frustration you've experienced, and we apologize for any inconvenience caused. Can you please send an email to social@getresponse.com so we can follow up with you on this directly? Best regards, Mariana LK Lee K. CEO Computer Games Used the software for: Less than 6 months ### "GetResponse Email Software or something more?" April 17, 2019 5.0 When I started my business, I needed a way to digitally manage and track my engagement with potential customers and converted leads. I also needed a way to keep my content subscribers engaged and up to date with new content I was releasing. I decided to take a look at GetResponse and I am very glad I did. What I found was not just a simple email autoresponder, but a complete digital marketing platform. Sure, I am able to set up automated email lists and responders but it’s much more than that. I can manage my newsletters, and it’s an easy process because they even give you newsletter templates which are very convenient and easy to use, but you can create your own if needed. One of the best features about GetResponse is the Workflow Editor, it allows me to set up specific processes, so I can create a landing page then perform an email collection task and push them to the content they were looking for in a fluid simple movement. Once the email is collected it can go into a holding pattern and the software will automatically send the contact a welcome email right away or at a specified time after the initial engagement. You can even set up emails in advance and time them to be delivered days after the initial contact to remind them of your brand and keep your business on their mind. The visual elements of the Workflow Editor make it so easy to set up very complex marketing and content delivery campaigns with very little effort. One of the most powerful email tools you can get. Pros Pros The Ease of use for this platform is staggering for beginners and for proficient users alike. There are even training guides and videos to help you get up and running quickly. The platform has so many automations that you can set up to automate your onboarding process and you won’t believe how easy it is to set these up. There is a very powerful Workflow Editor that makes setting up a complete email marketing campaign a breeze and the templates are reasonably laid out, so you can build your whole campaign efficiently and quickly using templates or if you need a more complex setup you can build from scratch. Finally, the reports and statistics tools are very robust and can help you to understand what is working the best for your business and what campaigns need some rethinking. Additionally, the pro plan offers access to webinar marketing. All plans come with a free 30-day trial so you can get started with no upfront investment. Cons Cons The smallest plan only allows for a 1000 subscriber list and access to the landing pages. If you grow fast you will need to bump up to the next level which cost more however you also then get access to 5000 subscribers and you get access to do the webinar marketing so it’s not really a negative. You also get access to several other useful features. Review Source Brendan B. Internet Marketer Marketing and Advertising Used the software for: 6-12 months ### "GetResponse is a poor choice for an email marketing platform." January 26, 2023 1.0 GetResponse is a poor choice for an email marketing platform. The user interface is clunky and difficult to navigate, making it hard to find the features you need. The automation and segmentation options are limited and not very intuitive. The customer support is unresponsive and unhelpful. The reporting and analytics feature is also not very robust and does not provide much valuable insights. Additionally, the platform is prone to glitches and errors which can lead to lost data and campaigns. Pros Offers basic email marketing features like creating and sending emails, managing contacts and creating autorespondersHas a landing page and webinar featureHas a basic CRM feature Cons Poor User InterfaceLimited automation and segmentation optionsUnresponsive and unhelpful customer supportWeak reporting and analytics featureProne to glitches and errors which can lead to lost data and campaigns Review Source Response from GetResponse January 31, 2023 Hi Brendan, We're very sorry that your experience did not meet your expectations. We try to make sure our customers are happy the first-time, so we apologize for any inconvenience or distress caused. I would like to see how I can help resolve this and take this forward for you. Can I ask you to please send an email to social@getresponse.com so we can follow up with you on this directly? Jack. VR Verified Reviewer Landschaftsarchitekt Architecture & Planning Used the software for: I used a free trial ### "Das Marketing-Cockpit mit KI-Unterstützung" December 11, 2023 5.0 Absolut umfassendes Marketing-Tool, mit dem man seine Kampagnen beherrschen kann. Pros Alle Funktionen sind gut beschrieben und auffindbar. Landingpages lassen sich sehr einfach erstellen. Man kann sich gesamte Kampagnen von der KI vorschlagen lassen und erhält dann vorgefertigte Bestandteile. Cons Ich bin auf die Schwierigkeit gestoßen, dass GetResponse verlangt hat, die Nameserver vom Domain-Hoster auf GetResponse zu übertragen. Dies hatte zur Folge, dass die eMail-Konten der Domain weg waren. Man kann dann zwar unter GetResponse die eMail-Konten wieder einrichten, allerdings gibt es kein integriertes eMail-Portal. Die eMail-Funktion ist rein auf die Kampagnen bezogen, demnach erhält man Rückantworten der eMail-Empfänger auch nur auf die eigene Kampagnen-eMail. Es gibt keine allgemeine Inbox. Das Problem konnte dadurch gelöst werden, dass nur Subdomains vom Hoster mit GetResponse verknüpft wurden. Somit verbleibt die Hauptdomain und das eMail-Hosting beim ursprünglichen Hoster. Review Source Response from GetResponse December 18, 2023 Thank you for your positive feedback! We're delighted to hear that you find GetResponse's marketing cockpit with AI support comprehensive and user-friendly. We apologize for the inconvenience with the domain transfer process, and appreciate your workaround using subdomains. Your insights are valuable as we strive to enhance our platform. Thanks for choosing GetResponse for your campaigns 🚀 VR Verified Reviewer Senior Minister Internet Used the software for: 2+ years ### "Longtime GetResponse User" October 3, 2018 5.0 One of the best parts of GetResponse is the customer service. I am one who likes to get on the phone to discuss a problem. But they have it set up where you're routed to a live chat. I was resistant to use this format but everyone I've ever worked with when I've had a problem has been courteous and very, very knowledgeable. Without exception, we've been able to go back and forth on chat and resolve my issue. So, while I do not like live chat, it has worked like a charm for my GetResponse account. Pros I like having an email service where I can house all my contacts. GetResponse allows me to maintain multiple lists. There are tons of templates where I can compose any kind of email I can imagine. All the emails I've ever sent are maintained as templates that I can re-use or study for their analytics. I can go into sent emails and see who opened which emails and who didn't open them. I pay for the service based on the number of active email addresses I have in the database. And, if anything ever happens to my site or my social media outlets, I always have my list to take with me wherever I go. Cons I'm not a fan of how they handle their billing. It seems the bill date moves every month. It makes me think I'm paying for 13 months in a calendar year instead of 12. I also don't like how they do their count to determine billing. For example, an email address on 3 separate lists counts as 3 separate contacts. So, you may not have hit their limit for billing with the overall number of addresses you have on file. But, segmenting your lists and having the same email address on multiple lists may put you over your count and move you into a higher billing tier. That may not bother you but for me, I am often scrubbing my lists for inactive email addresses to make sure I'm not paying for someone who never opens my email.s. Review Source VR Verified Reviewer Digital Marketing Specialist Real Estate Used the software for: 2+ years ### "Nice features, affordable pricing, and a trustworthy email host" August 21, 2022 5.0 When you have a large user database, you must develop email lists based on clients' likes, desires, and preferences. GetResponse handles this for us automatically. Since we began employing it, it has assumed its responsibilities and made our sending jobs simpler. In addition, it facilitates the dissemination of newsletters and the comprehensive analysis of analytics. Pros Email marketing was and remains one of the most fundamental methods for any business or sector to promote itself. Email marketing is prevalent in our marketing department, and we use GetResponse for all marketing efforts. Additionally, we utilize technology to enhance, accelerate, and expedite the results of our efforts. GetResponse is one of our favorites. The user interface is intuitive, and the dashboard makes it easy to monitor activity. The solution may be expanded up when more advanced automation, webinars, and funnels are required. The company is likewise concerned about affordability, and their chat help is prompt and kind. Cons There is no free plan that displays the fees you will be paid. You must have faith in them before making a purchase, and there is nothing you can do if the product does not meet your wants and desires. Review Source Response from GetResponse August 26, 2022 Hi there, Thank you for your review. We're happy to hear you've found our platform useful! -Abbie Arheer G. Marketing Manager Internet Used the software for: 1-2 years ### "The only marketing automation that you will need!" October 21, 2022 5.0 With millions of subscribers on our platform designing custom campaigns to create the right marketing communication for each segment becomes a little difficult. Having a multi-marketing platform like GetResponse can help you achieve marketing goals seamlessly. It is worth a try to use this. Pros \- USP of GetResponse is to create custom workflows- You can use multiple premade widgets to customize emails- Easily create email list for campaigns using import option- Readily available beautiful email templates Cons \- Email templates are bulky and hence opening the email takes fair bit of time- It takes a little time to learn the platform before you can start using Review Source Response from GetResponse November 24, 2022 Thanks for the review! Kimberly R. Digital Marketing Marketing and Advertising Used the software for: Less than 6 months ### "GetResponse AutoResponder for Beginners that grows with you." June 7, 2022 5.0 I manage most of my email lists here. I can automate certain emails to go out to certain users based on tags I add to them. By far my favorite part is the website builder right now. I actually enjoy working on my website again. Thank You GetResponse. Pros I love the user interface very user friendly. It is very popular so there are lots of documents on how to integrate it with multiple different products or platforms. I have to admit though it is my first autoresponder and I have been looking at others. However I always come back to GetResponse is better. I just started using the Website Builder and I am in Love! I have built websites on a lot of platforms and well I just don't enjoy doing it. Every builder has good and bad. I decided to tried GetResponse, because well I was paying for it after I upgraded for automation. I love the drag and drop editing it is fantastic. I know there are probably not a lot of advanced options for a lot of people, but I don't dread updating my site. I have so far everything I need to create a great looking site and enjoy doing it. Cons Now that I have upgraded and fell more in love with this software I get frustrated some platforms haven't allowed it's integration yet. Review Source Response from GetResponse June 16, 2022 Kimberly, Thanks for taking the time to share such a detailed review! We appreciate you being a GetResponse user. -Taylor RS Rebecca S. Owner Marketing and Advertising Used the software for: Less than 6 months ### "GetResponse is the word." March 27, 2024 5.0 Love GetTesponse. It keeps me present in my leads’ minds. Pros I live that it is easy to use, has all the bells and whistles including analytics and landing pages and it’s a great price! Cons I wish I had found it sooner. I might have a longer, more engaged list if I had Alternatives considered [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing GetResponse All the bells and whistles free for 30 days! Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was more technical and not so easy to use. Review Source Response from GetResponse April 8, 2024 Hi Rebecca, Thank you for your glowing review of GetResponse! It's wonderful to know that you find our platform easy to use and packed with all the essential features you need. We're happy you chose us for your marketing journey, and we're here to support you every step of the way. 😊 Best, Mariana ML Marilyn L. Business Owner Consumer Goods Used the software for: 6-12 months ### "Best for monitoring messages" May 25, 2024 4.0 It is helpful for a business owners like me as it can be use to monitor messages and can offers multi task options. Every businesses even if its small or big can profit to this app. Pros It is a good application. Efficient tool to use and good for monitoring messages. Cons It is sometimes buggy and it is a little bit pricey compare to other applications. Review Source Response from GetResponse June 6, 2024 Hi Marilyn, Thank you for your honest review! We're so happy to hear that you find GetResponse efficient and helpful for monitoring messages. We hear you on the occasional bugs and pricing – we'll take that feedback into consideration as we continuously improve our platform. We're committed to providing tools that benefit businesses of all sizes, and it's great to know that our multitasking options are proving useful for you. If there's anything specific we can do to enhance your experience or assist with any issues, please let us know. Thank you again for choosing GetResponse and for sharing your thoughts! 😊 Best regards, Mariana Chris A. marketing management Marketing and Advertising Used the software for: 6-12 months ### "Getresponse product review" October 10, 2022 5.0 Pros is one of the best software used with a stable environment in addition to being light and flexible to operate Cons Getresponse after checking the platform I think overall there is nothing to report with the platform Review Source Response from GetResponse October 19, 2022 Hey Chris! We're glad to hear GetResponse is one of the best softwares you've used. Thanks for the review! -Abbie JF Jennifer F. Owner/Designer Apparel & Fashion Used the software for: 2+ years ### "Comprehensive Analysis and Evaluation: Features, Performance, and Effectiveness" July 15, 2023 5.0 Overall I will remain a forever user of GetResponse It has everything I need and more and at an affordable price. Pros User-friendly interface, accessible for users of all skill levels. Provides a wide range of email marketing tools and features. It includes a drag-and-drop. Top-notch automation capabilities. Can host webinars directly within the platform. With a wide range of third-party tools and platforms. Just so much more. Cons While they may offer automation capabilities, it may not be as advanced or robust as some of its competitors. While GetResponse does offer integration with a variety of third-party tools and platforms, its list of integrations may not be as extensive as that of some other email marketing platforms. Review Source Response from GetResponse July 24, 2023 Hi Jennifer, Thank you for your fantastic review of GetResponse. We're thrilled that you find our platform user-friendly with a wide range of email marketing tools, including top-notch automation capabilities and webinar hosting. While we acknowledge your feedback on automation and integrations, we are continuously improving to meet our users' needs. We truly appreciate your loyalty and look forward to providing you with exceptional service. Best regards, Abbie DJ David J. Business Owner Marketing and Advertising Used the software for: 1-2 years ### "My Experience with GetResponse" July 27, 2022 5.0 My overall experience has been a very good one. Pros GetResponse has been a tool I have used for quite some time. I have always been fascinated by their attention detail and user-friendly tools to teach users how to get the most from the platform. I love the ease of use. Once I got to learn how to use the GetResponse platform, it became a walk in the park for me. I love the fact that it is affordable and even offers a free plan just to get better acquainted with the software before taking the full plunge and getting onboard. I love their affiliate program which is a bonus and useful incentive for us users of the product. Cons I personally do not use all of the features with the software, but for what I have been exposed to and do use, the only thing I had an issue with at first was understanding how the automation side of the email marketing worked with regards to the autoresponder and so on. But that lack of knowledge was on me as the company does layout for you all that you need to know as to using their software and creating success with it. Reason for choosing GetResponse Aweber is good, but I tend to prefer GetResponse. Review Source Response from GetResponse July 29, 2022 Hey David, Thank you for leaving a review. We are happy to hear GetResponse has been a helpful tool for you so far! - Abbie Jose Eduardo S. administrator Accounting Used the software for: 2+ years ### "getresponse the software that will help you increase your sales by 50%." May 8, 2021 5.0 very happy as it made me reach 1m dollars in 2 years, in my course store business. Pros Hi,I am a frequent user as I have a business selling courses and the software helped me to bill 1m dollars in these 2 years because it helped me to get my potential customers to buy my courses,as well as it helped me this software will help you to have more sales,believe me it is better than other alternatives like clickfunnels as it costs less than 15 dollars a month compared to their competition,what are you waiting for! Cons nothing, since it is better to use templates, everything is already implemented so that your sales will be boosted. Alternatives considered [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/) Reason for choosing GetResponse its more complete interface and more varied content, but above all the cost per month is much lower. Switched from [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[Kartra](https://www.capterra.com/p/184946/Kartra/) because it has all the necessary tools and at an affordable cost. Review Source Response from GetResponse May 15, 2021 Hi Jose! Thanks for taking the time to leave a review. Your feedback is important to us! -Taylor VR Verified Reviewer Designer Design Used the software for: Less than 6 months ### "Check GetResponse" November 14, 2023 5.0 Overall, getRespone is a easy and exciting tool to use for narketing and crm works Pros It's ease of use and realtime checking for correction of design errors and responsiveness Cons I think that will be their tools used in designing, some of them are not optimised for complete customisation as in case of icons and cta buttons Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The ease of use. And overtime, the freeplan Review Source Response from GetResponse November 24, 2023 Hi, thanks a lot for your review! We're thrilled to hear that the ease of use and real-time design error checking have been valuable to you. We also appreciate your feedback regarding the possibilities for customization, as we're continuously working to optimize these tools for even more complete and tailored options. If you ever have more suggestions or questions, do reach out! - Mariana Sengezo S. Affiliate marketer Internet Used the software for: Less than 6 months ### "Getresponse Profitable Online Marketing Software" March 3, 2022 4.0 Getresponse brought significantly more worth to the table than the others. Email promoting is incorporated and no requirement for smtp accounts. No facilitating expected as Getresponse has facilitating. Points of arrival are incorporated which you typically need to plan through wordpress or other facilitating. Pros Simple to-make and-oversee progressed visual computerization work processes Email missions and autoresponders are easy to make. An easy to understand, simple to-explore interface Options for following website occasions that can be utilized to send custom-made email successions. A/B testing instruments to help you in figuring out which adaptation of greeting pages and structures plays out awesome. Endorser the executives choices in view of labels Construct undeniable deals and showcasing channels. Ideal for partner advertisers offering items from subsidiary organizations like as ClickBank, JVZoo, Digistore and others Cons The main thing I can imagine is that there are less expensive autoresponders available. Notwithstanding, these less expensive autoresponders don't give the usefulness and usability of Getresponse. Review Source Response from GetResponse March 13, 2022 Hi Sengezo! Thanks for taking the time to leave a review. We really appreciate the feedback and are glad to hear that you are enjoying GetResponse. -Taylor IM Ian M. Head of Customer Support Human Resources Used the software for: 2+ years ### "Great product - easy to use and produces excelent results." January 20, 2022 4.0 Pros The creation of mailers and newsletters is excellent. Once you've created your corporate style subsequent mailers are so easy to creat and distribute. Cons The remarketing by identifying those recipients who have clicked on a specific link across multiple mailings is very time consuming and is a reporting function that needs to be addressed urgently. On the surface it appears to be a simple reporting excercise. Reason for choosing GetResponse The functionality in building emails and setting up segmented contacts. Review Source Response from GetResponse January 23, 2022 Hi Ian! Thanks for taking the time to share your thoughts. I have shared your feedback with the team so we can continue to improve. -Taylor Younes E. E-commerce manager Packaging and Containers Used the software for: 2+ years ### "Una solución de email marketing fácil de utilizar" March 30, 2022 4.0 Nuestra experiencia ha sido bastante positiva en cuanto al envío masivo se correos. Pros La facilidad de uso y la integración con más soluciones. Cons Es una herramienta para email marketing con cada vez más funciones de marketing automation. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing GetResponse Por la facilidad del uso. Switched from [Connectif](https://www.capterra.com/p/204598/Connectif/) Para unificar canales. Review Source Response from GetResponse April 8, 2022 Hi Younes! Thanks for taking the time to leave a review. We're glad to hear you've had a positive experience with GetResponse! -Taylor Justin A. Owner Retail Used the software for: 6-12 months ### "Elite and a Must Use" July 12, 2023 5.0 Overall I have to say it is must have software. I do not think any other sites make it as easy or are as feature ready as getresponse Pros The best feature of getresponse in my opinion is the landing page builder. Other maiinstream CMS sites need to learn how to setup theirs to be so quick and easy to use. Cons The least liked feature is probably the inability to just clear the information from a example. For example the email or landing pages if I could just clear the examples of info to begin with as an option. Review Source Response from GetResponse July 24, 2023 Hi Justin, Thank you for taking the time to share your thoughts on GetResponse. We are thrilled to hear that you find our landing page builder to be the best feature in your opinion. Our team has put in a lot of effort to create a quick and user-friendly experience for our users, and your positive feedback reaffirms that we are on the right track. We hear your point regarding the inability to clear the example information from emails or landing pages, we will definitely take it into account as we continuously work to improve our platform. Rest assured, we are always striving to enhance the user experience and make our software even more intuitive. Best, Abbie WD William D. Writer editor Writing and Editing Used the software for: I used a free trial ### "Get Response Email Marketing" September 27, 2023 5.0 Good experience setting up email marketing campaign. The site was easy to use and worked as I expected Pros The ease of setting up mass emails. They were easy to setup the day and amount of emails you wanted to send. Tracking was easy as well. Program worked as I expected Cons Customer service could be a little bit easier to get ahold of. I also had some issues with functionality, nothing major and got resolved Review Source Response from GetResponse October 13, 2023 Thank you so much for your review of GetResponse! It's great to hear that setting up your email campaigns was a breeze and that everything worked just the way you wanted it to. We're taking your feedback to heart, especially about customer service and any functionality hiccups you encountered. We're always striving to make your experience even better. Your thoughts mean a lot to us, and we're here to assist you with any email marketing needs you have in the future. So, if you ever need a hand, just reach out – we've got your back! 😊 VR Verified Reviewer COO Sports Used the software for: 2+ years ### "Worth the money spent" November 7, 2022 4.0 Pros After having tried some mail marketing software, I decided on this because it offers very good features while building a landing page, like a payment integration button.Furthermore, It allows great control over the contacts list Cons too much time is wasted when the landing page has to be adapted to the mobile version. Review Source Response from GetResponse November 9, 2022 Hi there, Thank you for your feedback! We've passed this information on to our team. :) -Abbie SB Sam B. Owner E-Learning Used the software for: 2+ years ### "GetResponse: The One and Only Email and Webinar Marketing Tool!" August 5, 2022 5.0 Pros Their whole solution works wonderfully. What I like most is that they also included webinars in their mid tier level which saves you at least $50 a month. Customer service is great! Cons It took 2 days to connect to my custom domain, other than that outstanding! Review Source Response from GetResponse August 14, 2022 Hi Sam, Thanks for your feedback! We're glad our email marketing and webinar tools have been helpful for you. -Abbie Ahmed Samy E. Digital Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Incredible Email Marketing Automation Platform" May 11, 2022 5.0 I have switched because GetResponse has more powerful and user-friendly automation builder. Pros GetResponse is one of the best email marketing platforms that I have used during the last 7 years, because It has great email automation features that helped me to maximize the open rates, and their customer support agents are available 24/7 with a super quick response rate. Cons they should be more flexible with old customers when they accidentally exceed the allowed limits of bounce rates and unsubscribe rates, it's not logic to shut down the account of an old customer without any prior alert at any time when he/she exceeds the above mentioned limits for the first time, especially when he/she has no previous suspicious activity. Review Source Response from GetResponse May 12, 2022 Hi Ahmed! Thanks for taking the time to leave a review and for being a longtime GetResponse user! We are so glad to hear that you've been able to maximize open rates and that the Customer Success team has been able to assist you promptly when needed. I have shared your feedback regarding flexibility with the team so we can continue to improve. -Taylor VR Verified Reviewer Co-Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "GetResponse is a solid alternative to MailChimp" December 3, 2019 4.0 Overall, our experience with GetResponse has been very positive. It is critical to segment your marketing tools from your back-end dependencies (MailChimp owns Mandrill!!!) and GetResponse has helped us succeed on that front without negatively impacting the end-user experience. Pros GetResponse is a quality platform that has been very reliable with the design and delivery of our marketing emails. I really like the way that the emails look when they are delivered, and the level of control that you have over this within the platform. I don't think the User Interface is quite as intuitive as MailChimp, but the quality is just as good, the prices are more competitive, and the customer service is great. Any time I have a question, I can get a member of the GetResponse team in Live Chat to navigate me through it. Cons The ability to analyze data is severely lacking in GetResponse. MailChimp allowed exports of all email campaign data into Excel so you can manipulate and analyze data as needed, but for whatever reason, GetResponse doesn't do this. It is a very significant shortcoming (which I have also addressed directly with their support team). Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We switched away from MailChimp because they own Mandrill, who we are incredibly reliant on for back-end email processing. MailChimp also gets very expensive, very quickly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.