# Ashbourne Membership Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ashbourne Membership Management the right Fitness solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153958/Ashbourne/reviews --- Ashbourne Membership Management 4.7 (31) [View alternatives](https://www.capterra.com/p/153958/Ashbourne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ashbourne Membership Management Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JT Jonny T Operations ManagerLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 6-12 months. “Ashbourne have been very good at problem solving from day one and taken the stress away from what can be a time consuming and difficult process with handling payments, dd issues and front gate access control problems.“ October 11, 2023 CS Connor S Gym Manager and OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Interface on their front office systems are not great at all and seem quite updated.“ July 2, 2025 mr meurice r membership mamagementLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The software works so well with the turnstile, it has changed the way the gym works providing a safer environment for members by increasing security.“ May 17, 2023 JT Jonny T Operations ManagerLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 6-12 months. “System relies solely on the internet for access control in the clubs, if the internet drops out, so does the system and the drop outs tend to occasionally happen overnight when we are unstaffed.“ October 11, 2023 MC Mark C Club OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Their software covers everything I need from prospect management, class bookings, and access control.“ August 20, 2021 AS Aaron S Gym ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The Members app/portal is also very user friendly, almost without issues and is very easy to manage from the back-office.“ August 5, 2021 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Connor S. Gym Manager and Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Good Service" July 2, 2025 4.0 Good so far, same as above, issues can be very slow to get resolved but overall has done the job that we've needed it to do. Pros Great for gate entry and front of house systems. Also like the fact they keep their transaction fee's lower by not using Stripe and/or Go-Cardless or something similar. Cons Interface on their front office systems are not great at all and seem quite updated. The customer service can be very slow and replied for member related logistics can also be slow. Review Source SI Sarah I. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Ashbourne - Best Gym Management System Around " July 6, 2023 5.0 Their system is user friendly, fully adaptable to your gym and what it needs and the support team will answer as many questions as you ask and never grumble. They website we had designed by them is amazing. I just couldn't be happier. Pros For me it was the ease at which I can use their platform, we took over a gym that was using Clubwise which I was not happy with. Ashbourne was recommended to us by \[sensitive content hidden\] at Studio 1 in Aldershot, and from the demo I knew they were going to be the ones we went with. Cons I don't really have a bad word to say about them. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[ClubRight](https://www.capterra.com/p/160550/Club-Right/) Reason for choosing Ashbourne Membership Management They came highly recommended by a gym owner of 15 years who said they are the best he's worked with. Then Grant who did the demo for us was great to speak to and made me feel that this was the right choice. Switched from [ClubWise](https://www.capterra.com/p/110989/ClubWise/) Clubwise have a system that is difficult to navigate however for me it was the customer service, they have 2 customer service teams, 1 in India and 1 in the UK and they don't communicate with each other. They were not helpful when we switched over and I had a few times where they were just rude. Review Source Response from Ashbourne Management Services July 10, 2023 Hi Sarah, Thanks so much for your lovely review and for partnering with us! It's been a delight working with you and your team, and we are looking forward to a long future of working together. Kind regards, The Ashbourne Team bA berty A. gym manager Health, Wellness and Fitness Used the software for: 2+ years ### "xchange fitness ltd" October 5, 2021 3.0 overall we are happy. the value for money is great and the team are always very helpful Pros the live feed with membership and gym entry. the direct message to the ashbourne team Cons the user interface is quite dated the app never seems to work well Review Source Response from Ashbourne Management Services October 6, 2021 Hi Berty, Thank you so much for taking the time to leave us a review. We are delighted to hear that you are happy using our software and that we have been a positive addition to your gym. We are always working on making improvements to our software, so hopefully one of our future updates will solve the issues you have experienced with our app. Best regards, The Ashbourne Team AS Aaron S. Gym Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Software works well and a great team behind it." August 5, 2021 4.0 A good experience. The main good thing for me, is the speed at which the Ashbourne team deal with queries and issues. The software is very easy to use and navigate and is fairly comprehensive. Pros While the software does almost everything we could need, it keeps the process simple. Very user friendly. The team behind the scenes are always very pleasant and helpful, they respond to queries and fix any issues as quickly as possible (usually within a few hours). The Members app/portal is also very user friendly, almost without issues and is very easy to manage from the back-office. Cons Very few things not to like about the Ashbourne software. 1. it would be a great feature to be able to place a temporary stop on the gate for certain members. Sometimes we need some information from them before they enter. 2. Sign-Up T&C's cannot be changed to be personalised to individual clubs. 3. Although it's not a negative, it would a be a nice addition - colour coded booking system from the members point of view. 3. Alternatives considered [ClubRight](https://www.capterra.com/p/160550/Club-Right/) Reason for choosing Ashbourne Membership Management Ashbourne seemed like a more comprehensive service (including the team behind it). Review Source Response from Ashbourne Management Services August 13, 2021 Hi Aaron, Thank you so much for taking the time to leave such a positive review. We really appreciate your custom and are thrilled to hear that you are pleased with the software and our team. We take your notes for improvements on board and hope that these are features we will be able to implement in the future. Thanks, The Ashbourne Team JR James R. Director Health, Wellness and Fitness Used the software for: 2+ years ### "5 star team" October 20, 2021 5.0 By far my favourite aspect of Ashbourne Management is the help from their team. The memberships side is always helpful, but the tech team are brilliant. They have always gone above and beyond to help me with every single one of my problems historically. Cannot praise them enough. Pros The user friendliness. My team of staff are all competent on the software which is down to the simplicity of the interface. Cons Only a small one; but I’d like to be able to edit the ‘known as’ column to put my own number system in place with my memberships. Alternatives considered [ClubWise](https://www.capterra.com/p/110989/ClubWise/) Reason for choosing Ashbourne Membership Management Pricing, and personable relationship with the team. Review Source Response from Ashbourne Management Services October 26, 2021 Hi James, Thank you so much for leaving us such a wonderful review. It's a pleasure working with you and your team and we are delighted to hear that you are enjoying using our software and that it's beneficial to your gym. Many thanks, The Ashbourne Team MC Mark C. Club Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ashbourne Completly manages my 10,000+ member club" August 20, 2021 5.0 Having been with Ashbourne for over 10 years I have seen how they continue to improve their system, meeting the needs of a modern club. Their software covers everything I need from prospect management, class bookings, and access control. The staff are very helpful and listen to any ideas for improvement which is acted on. My members can communicate easily with Ashbourne if they have a payment query and Ashbourne also looks after any debt recovery required. I would thoroughly recommend Ashbourne Pros The system is linked in real-time with the payment portal so no third-party integration is required. Automates all of my online joining, class bookings. Up to date reporting lets me see exactly how my club is performinmg. Cons Nothing - it is very easy to use and automates my club. Review Source Response from Ashbourne Management Services August 25, 2021 Hi Mark, We really appreciate you taking the time to leave us such a wonderful review, thank you! We have been delighted to partner with you for such a long time and really look forward to this partnership continuing for much longer, we take so much pride in our software and the service we offer to our customers so to hear that it has had such a positive impact on your club and saved you and your team time is music to our ears! Thanks, The Ashbourne Team LD Lynton D. Director Health, Wellness and Fitness Used the software for: 2+ years ### "A\* from us after 9 years of use....." August 14, 2021 5.0 I have been with Asbournes coming on 9 years now. Since joining I have never had any major issues and any small issues that have arose have always been actioned super quick by the awesome ladies in the office. I know I can say i if it wasn't for Ashbournes over the COVID period my business would not be operating right now. Very easy to use system that anyone can use that allows you huge control of what happens in your facility. I would recommend Ashbournes to every business i could and have over the years. An all in one CRM that works great in a gym and fitness environment. Pros We found from day one that the Ashbourne software was a perfect fit for our business. Very easy to use, very easy to train new staff on and most importantly very functional with no additional filler products. Everything on the database is exactly what you need to keep on top of all KPI so you are able to see what area of your business you need to improve on. From seeing members who have not been in recently so you know to get in touch to the product till system which allows a super easy way of selling products and keeping records of everything that happens. Cons Maybe the ability to change a members phone number, and bank details on their profile rather than having to email in. Review Source Response from Ashbourne Management Services August 25, 2021 Hi Lynton, Thank you so much for leaving us such a glowing review, we are incredibly appreciative. We are delighted to hear that you are enjoying using our software and working with our team and that we have been such a positive addition to you and your members for such a long time. We can't wait to continue our partnership for many more years to come! Thanks, The Ashbourne Team JR James R. Company Director Health, Wellness and Fitness Used the software for: 2+ years ### "Ashbourne Membership Software Review" August 12, 2021 5.0 Ashbourne have been great throughout the time we have used them and I would not hesitate recommending them. Pros We use the Ashbourne Management Software as well as a turnstile and fingerprint reader which they supplied. In addition to this, Ashbourne handles all of our direct debit payments. In the 4+ years we have worked with Ashbourne, we have found them very helpful, polite and easy to get in contact with. If we have any technical problems, they are always quick to help and rectify. Over time (slowly but surely), they improve their software and hardware, adding new features. Cons I feel that their software is a little dated / basic and lacking features in comparison to other software. However, the lack of complexity could be argued that it is also it's strength as it makes it simple and reliable to use. Reason for choosing Ashbourne Membership Management Simple to use. Cost effective. All in one system (hardware supply and installation, management / booking software, payment collection). Review Source Response from Ashbourne Management Services August 24, 2021 Hi James, Thank you so much for taking the time to leave us a review. We are pleased to hear that you are having a positive experience partnering with us and have chosen us to be your membership management company for such a long time. We are certainly always looking for ways to develop our service in a way that is complementary to our existing software so that we don't lose the simplicity and straightforward ease of use that so many of our customers are drawn to. So we definitely take note of your feedback and will pass it to our development team for consideration with any future updates. Thanks, The Ashbourne Team JE Jack E. Assistant General Manager Sports Used the software for: 6-12 months ### "Revolutionary - Fantastic Package" June 7, 2022 5.0 Overall, fantastic. As a team, we have been delighted with our move over to Ashbourne. The amount of time spent dealing with tedious admin has decreased significantly and we have improved as a club operationally. Our service to our members has improved with the addition of our app, booking system and smoother sign-up process. Pros Our door access system has worked fantastically, having an access system integrated with our membership system means we are picking up a far greater amount of defaulters and non-payers. The system works very efficiently and the fact it works automatically makes our life very easy. Being a multi-sport sports &fitness club with several membership packages being able to have zonal access is also very useful. It saves our staff a lot time dealing with tedious admin work and instead allows our staff to focus on what truly is important - offering a great service. Cons There are not many faults at all with Ashbourne, overall everything has been brilliant and worked very smoothly. Something we would find useful is a more comprehensive tool to keep a log of annual membership (Non-Ashbourne member) transactions. Rather than a 'join date' and 'end date' it would be useful to have a tool to keep a log of amount paid, transaction type, historic contracts, sign up offer etc would be useful. Review Source Response from Ashbourne Management Services June 22, 2022 Hi Jack, Thank you so much for leaving us such a fantastic review! It's a pleasure to hear that you are having a positive experience with Ashbourne and our team is more than happy to help. We look forward to continuing a successful partnership with you :) Kind regards, The Ashbourne Team mR meurice R. membership mamagement Leisure, Travel & Tourism Used the software for: 2+ years ### "upgrading our entry system" May 17, 2023 5.0 Pros We have been using Ashbourne Management to process new members and manage current members. The software is easy to use, and contacting can be done via their portal which is very convenient but also contact customer services via phone is superb to solve more complicated scenarios.We recently have had a turnstile installed by Ashbourne's engineers, the process was so smooth speaking to \[sensitive content hidden\] who coordinated with Engineers \[sensitive content hidden\]. The software works so well with the turnstile, it has changed the way the gym works providing a safer environment for members by increasing security. Cons Cannot fault anything from Ashbourne with the exception that invoicing could be more detailed Review Source Response from Ashbourne Management Services May 18, 2023 Hi Meurice, Thank you so much for leaving us such a glowing review! We are delighted to hear that you have had a positive experience using our software and entry systems and I will be sure to pass your praise onto our support team who work tirelessly to support all of our gyms. We look forward to continuing our partnership with you! With Thanks, The Ashbourne Team DS Dustin S. Used the software for: ### "Good System" February 1, 2017 5.0 Well so far so good...... System Is pretty easy to use even for tech muppets, The direct debit collections work perfectly to date. The integrated system from members to up to date payees is also a great bit of software, makes life very easy. Support it good not that we use it much and overall I would say the cost is very fair!!!! Review Source SO Steve O. Head of Operations Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Transition" October 13, 2023 4.0 One contact with ease of use for the membership management system. We no longer need to engage with various companies for changes to the website and updates to pricing. Pros Great website design and speedy updates when requirements. Ease of use at front end of system for staff. Ease of transition from previous membership management company. Onboarding process was made simple and transition was very smooth. Ashbourne always work with us to ensure we have a system that fits our needs and business. Staff at club level have found the system very easy to use and like the functionality of the system. Cons Transferring from one gym portal site to another is long winded and tedious. Bounce rate required within system for leavers. An excel data file would make filtering easier and would allow for financial manipulation to take place. Reason for choosing Ashbourne Membership Management Personable approach and desire to meet the needs of our business. Worked with us closely on a step by step approach to implement the system and showed us in detail the benefits of the system against others. Review Source JT Jonny T. Operations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Simply Gym Review" October 11, 2023 5.0 Ashbourne have been very good at problem solving from day one and taken the stress away from what can be a time consuming and difficult process with handling payments, dd issues and front gate access control problems. Pros Ashbourne are fantastic at dealing with customer issues and we very very rarely have complaints from customers that have issues with their direct debits ... which are usually through a fault of their own! Cons System relies solely on the internet for access control in the clubs, if the internet drops out, so does the system and the drop outs tend to occasionally happen overnight when we are unstaffed. Reason for choosing Ashbourne Membership Management The Ashbourne system is all rolled into one service meaning their's gaps between the customer joining, paying membership, being able to enter and access the club. Review Source RT Rachael T. Marketing Executive Leisure, Travel & Tourism Used the software for: 6-12 months ### "Best Move! " October 11, 2023 5.0 Incredibly positive. There have been a few hiccups but we are overcoming the problems. Ashbournes ability to check in, update, over come any problems and also take on feedback from ourselves has been incredibly encouraging for us. Pros Their attention to detail! Listening to feedback from head office whilst also overcoming issues quickly both from a backend all the way to solving member enquires quickly! Cons More integration through the app, being cloud based would be preferable Review Source WG Wadge G. Centre Director Health, Wellness and Fitness Used the software for: 2+ years ### "It's so easy" August 12, 2021 5.0 Ashbourne have proved to be an excellent working partner in managing our centre, they answer the phone and speak in plain english. They get the job done when they say they will, unlike the two previous experiences with larger organisations that were appalling. Pros The support and help that came with it. Cons Bigger screens would help, the interface that pops up could do with filling the screen Reason for choosing Ashbourne Membership Management Simplicity and understanding of our needs firstly, it is operated by people with firsthand industry experience which is invaluable. Its a system thoroughly thought through and just works! Review Source Response from Ashbourne Management Services August 24, 2021 Hi Wadge, Thank you so much for leaving us such an outstanding review. We are so pleased to hear that we have provided you with a service that meets your expectations and suits your needs. Especially considering your 2 previous negative experiences with other membership management organisations. We look forward to continuing our partnership and hope that we continue to be a positive addition to your team! Thanks, The Ashbourne Team IF Imogen F. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Software... even better customer services!" November 29, 2022 5.0 Pros We transitioned to Ashbourne this year from a competitor software, and the process was so smooth and simple. It's a great piece of software. it's helped our gym management run so much smoother, and we're still learning/implementing more and more pieces of what Ashbourne offer. \[SENSITIVE CONTENT\] is fantastic as our account manager! No question or request is too big for her, she replies to queries promptly and checks in regularly. The software is great but \[SENSITIVE CONTENT\]'s customer services have definitely been the best part about the transition for us. Thanks so much! Cons The club software to look at Member's accounts is a little old school. We have had some issues with our QR scanner too but the Ashbourne team can always resolve it really quickly. Review Source Response from Ashbourne Management Services December 6, 2022 Hi Imogen, Thanks so much for leaving us such a wonderful review! We take pride in our customer service and believe this is what sets us apart from our competitors, so it is a delight to hear that you are having such a positive experience with Ashbourne! We look forward to many more years partnering with you. Thanks, The Ashbourne Team AL Alex L. Managing Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Best I've used so far" August 5, 2021 5.0 Overall very positive. I've used three member management software providers including Ashbourne and this is definitely the best. Customer service always outstanding Pros I like that its easy to use, and staff dont need extensive training on it Cons I don't like that joint members are counted as one member in the reporting. I don't like that there are such limited spaces available for items on the till I dont like that we cant edit members basic information (email address, address etc) Reason for choosing Ashbourne Membership Management I really cant remember who the other alternative was, but there was one Switched from [ClubRight](https://www.capterra.com/p/160550/Club-Right/) Clubright was awful Review Source Response from Ashbourne Management Services August 13, 2021 Hi Alex, Many thanks for taking the time to leave us a wonderful review. We are delighted to hear that you are enjoying using our software and working with our team. We also take note of your comments and hope that these are some features that we will be able to implement in future updates. Thanks, The Ashbourne Team CR Craig R. Director Health, Wellness and Fitness Used the software for: 2+ years ### "An essential part of our day-to-day operations. " August 27, 2021 5.0 Positive. They've supported us as we've grown from a new business to an established one. Pros The Ashbourne office team and software products support our business at every stage of the customer journey. Cons It's an essential part of our business, it would be difficult to replace. Reason for choosing Ashbourne Membership Management I had a look at a few other collection companies, Ashbourne had everything we needed under one roof. Review Source Response from Ashbourne Management Services September 2, 2021 Hi Craig, Thank you so much for taking the time to leave us such a positive review. We have been delighted to partner with you and are pleased to hear that you feel we have become an essential part of your business. We look forward to continuing to work with you and hope we continue to meet your needs! Many thanks, The Ashbourne Team IF Isaac F. Owner and Coach at Trench Fitness NI Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall experience " September 28, 2023 5.0 The members of staff have been excellent. Pros I can honestly say \[sensitive content hidden\] and \[sensitive content hidden\] have been so great. I'm new to the gym ownership and with them both helping and assisting me with membership shift overs and collections its been so great. From asking \[sensitive content hidden\] silly questions to messaging \[sensitive content hidden\] about a cancellation they both have been brilliant and service level is on point. Both them and the team around them are my go too and will be going forward. Thank you both Cons No cons at all. Everything thus far has been very good and simple. Very happy with the system. Reason for choosing Ashbourne Membership Management I gained it from previous ownership Review Source NB Noel B. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Extremely helpful and professional " August 5, 2021 5.0 Very friendly and helpful staff. Always quick to respond to any issues. Pros The ease of contacting support, the simplicity of using the software, reporting. Cons Any issues which need someone to fix, they would have to come over from the uk. Reason for choosing Ashbourne Membership Management Presentation was good and very professional. Review Source Response from Ashbourne Management Services August 13, 2021 Hi Noel, We really appreciate you taking the time to review our software and are so delighted to hear that you are satisfied with the service provided by our team and the features of our software. Thank you for trusting us to partner with both of your gyms and we look forward to working with you for many more years to come! The Ashbourne Team TR Todd R. Gym Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ashbourne App" August 5, 2021 5.0 ashbourne help us make our customer database and booking system easy to manage Pros Easy to use, for us and members and many different options for use Cons a drag and drop option on the booking system would be very beneficial to us Reason for choosing Ashbourne Membership Management always there if needed, easy to use, very cost effective Review Source Response from Ashbourne Management Services August 13, 2021 Hi Todd, Thanks for taking the time to review our software. We are pleased to hear that you are finding our software easy to use and that our support team are able to assist you when needed. Thanks, The Ashbourne Team KK Kieran K. Gym Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Renegade Fitness Academy Review" October 14, 2021 4.0 Generally, the overall experience has been positive. We are constantly discovering new features that we weren't necessary aware of before which we are utilising to keep in contact with previous members/ leavers and continuing to drive the business forward. Pros How easy it is to use. Very simple and straight forward, even for "technophobes". Cons When we send message via the MVS directly to Ashbourne, when the reply comes in it doesn't currently notify us that there has been a response. Some form of alert or notification bubble (like on phones) would be helpful. Review Source Response from Ashbourne Management Services October 19, 2021 Hi Kieran, Thank you very much for taking the time to leave us a great review. We are delighted to hear that you are having such a positive experience using our software and that we are having a good impact on driving your business forward! We look forward to continuing to partner with you. Thanks, The Ashbourne Team DM Dominic M. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "The best choice we made in years" August 5, 2021 5.0 Our expeirence has been fantastic. Pros Easy access made very simple by great team Cons I can't find any the team are really great at what they do Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) They make everything so simple and streamline Review Source Response from Ashbourne Management Services August 13, 2021 Hi Dominic, Thank you so much for leaving such a fantastic review for our team and software. We are overjoyed to hear that we are meeting the needs and expectations you had and hope we are able to do so for many years to come. Thanks, The Ashbourne Team AT Andrea T. Md Health, Wellness and Fitness Used the software for: Less than 6 months ### "Couldn’t run my business with out them now. " July 12, 2022 5.0 Too marks. Really useful Pros How much time I have back. For. Feel like I am slaving over admin any more. Cons The app sometimes goes down. Which is a little frustrating but can happen anywhere also the fact that when you booked i. To classes it doesn’t send a reminder to let you know your up and coming classes. Reason for choosing Ashbourne Membership Management Knew a club already using it. Review Source Response from Ashbourne Management Services July 13, 2022 Hi Andrea, Thank you so much for leaving us a review! We are delighted to hear you are enjoying partnering with the team at Ashbourne and we look forward to continuing working with you and making your life easier! Regards, The Ashbourne Team DW Danny W. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great team " August 20, 2021 5.0 Great Pros Relatively simple to use and the support around it Cons Few extra functions would be good and little better reporting Review Source Response from Ashbourne Management Services August 24, 2021 Hi Danny, We appreciate you taking the time to leave us a positive review. We are glad to hear you are enjoying using our software and that our team are providing the support you need. Thanks, The Ashbourne Team Similar Products Featured ## Related categories [Club Management](https://www.capterra.com/club-management-software/)[Fitness](https://www.capterra.com/fitness-software/)[Membership Management](https://www.capterra.com/membership-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.