Beosoft

Helpdesk Office

5 / 5 1 review

Who Uses This Software?

Helpdesk Office® is ideal for small IT businesses and startups on a limited budget, who are transitioning from an email-based customer service and customer support to an easy to use ticketing system.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Beosoft
  • www.helpdeskoffice.com
  • Founded 2015
  • United States

About Helpdesk Office

My name is Milos Stevanovic and I am the founder of Helpdesk Office, a cost-effective software for small businesses. Small businesses are the bloodstream of the U.S. economy. In 2016 they generated 1.1 million net new jobs. Yet, small businesses face many obstacles that prevent their growth, such as lack of know-how, data security, and financial capital. I developed Helpdesk Office with a small business in mind, so Helpdesk Office is easy to use, secure, and affordable.


Helpdesk Office Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Helpdesk Office Reviews Recently Reviewed!

Couldn't be better

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Helpdesk has streamlined our business tremendously. Our customers are being helped more effectively and they are happy and satisfied.

Cons: That we didnt discover it sooner. We should have had this 3 years ago but better late than never. No issues