Helpdesk Office

5 / 5
1 review

Who Uses This Software?

Helpdesk Office® is a free cloud help desk software to improve customer experience in call centers. It makes customer service easy, improves user experience, and increases employee productivity.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Free for one agent (freelancer plan). Paid version is $5 per agent
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support

Vendor Details

  • Beosoft
  • Founded 2015
  • United States

About Helpdesk Office

My name is Milos Stevanovic and I am the founder of Helpdesk Office, a cost-effective software for small businesses. Small businesses are the bloodstream of the U.S. economy. In 2016 they generated 1.1 million net new jobs. Yet, small businesses face many obstacles that prevent their growth, such as lack of know-how, data security, and financial capital. I developed Helpdesk Office with a small business in mind, so Helpdesk Office is easy to use, secure, and affordable.

Helpdesk Office Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Helpdesk Office Reviews

Couldn't be better

Oct 03, 2017

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Helpdesk has streamlined our business tremendously. Our customers are being helped more effectively and they are happy and satisfied.

Cons: That we didnt discover it sooner. We should have had this 3 years ago but better late than never. No issues