Who Uses This Software?
Helpdesk Office® is a free cloud help desk software to improve customer experience in call centers. It makes customer service easy, improves user experience, and increases employee productivity.
Average Ratings
1 Review-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting Price$5.00/month/user
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Pricing DetailsFree for one agent (freelancer plan). Paid version is $5 per agent
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Free VersionYes
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Free TrialYes
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DeploymentCloud, SaaS, Web
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TrainingDocumentation
Live Online
In Person
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SupportOnline
Vendor Details
- Beosoft
- www.helpdeskoffice.com
- Founded 2015
- United States
About Helpdesk Office
My name is Milos Stevanovic and I am the founder of Helpdesk Office, a cost-effective software for small businesses. Small businesses are the bloodstream of the U.S. economy. In 2016 they generated 1.1 million net new jobs. Yet, small businesses face many obstacles that prevent their growth, such as lack of know-how, data security, and financial capital. I developed Helpdesk Office with a small business in mind, so Helpdesk Office is easy to use, secure, and affordable.
Helpdesk Office Features
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Document Storage
- Email Integration
- Interaction Tracking
- IT Asset Management
- Knowledge Base Management
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket/Issue Tracking
Couldn't be better
Oct 03, 2017
Rho L.
CEO
Used the software for: Less than 6 months
Reviewer Source
Source: Capterra
Ease of Use
Features & Functionality
Customer Support
Value for Money
Pros: Helpdesk has streamlined our business tremendously. Our customers are being helped more effectively and they are happy and satisfied.
Cons: That we didnt discover it sooner. We should have had this 3 years ago but better late than never. No issues