Who Uses This Software?

Legal professionals looking for a powerful document management system that works with your practice and the software you use every day.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Uptime Legal Systems
  • www.uptimelegal.com/
  • Founded 2004
  • United States

About LegalWorks

LegalWorks helps law firms of all sizes manage their documents in the cloud. LegalWorks works with the software firms use every day, including integrations with Microsoft Word and Outlook. In addition, automatic OCR ensures all documents are searchable. Additional LegalWorks features include - Scan & Fax integration so you can go paperless, Document Versioning, Local & Offline File Sync, Matter-Centric Document & Email Management, Advanced Permissions and Alerts, Flexible Search, and Tagging.


LegalWorks Features

  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Contract Management
  • Document Assembly
  • Document Indexing
  • Document Tagging
  • Full Text Search
  • Version Control

LegalWorks Reviews Recently Reviewed!


We've used Legal Works since late March 2017 and like it.

Dec 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use and speed of updating files. I also like the ability to save PDF documents as RTF documents so they can be edited. So far we've only used the basic plan but we are planning to upgrade in early 2018 to the professional legal works package.

Cons: I just have one big Con. The transfer of each file was treated as a modification, so we lost historical information regarding the latest pre-conversion modifications to our documents and PDFs. For many documents that creates a problem with locating the latest versions since they all have the date 3/29/17 except for the ones we've worked on since then. I can't over-emphasize how inconvenient this is. It would have been nice to let us know this would happen so we could put dates in titles or something to preserve that historical information. It would be even better if the pre-transfer information became part of the description somehow automatically.

Overall: Better organization of files and of client emails in client files.

Overall we like Legalworks, but wish that it had better integration with some of the functionalities

Dec 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to set up clients and to save to matter folders. Pretty intuitive when it comes to the save and setting up portions.

Cons: Features that we were excited about are no longer being supported like drag and drop from Outlook and the Calendar function. Others like tasks aren't as intuitive as they could be and don't sync with Outlook. Also Outlook sync is only one way.

This product is easy to learn how to use and easy to use. Very responsive technical support.

Dec 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Document interface is very easy to use. There is a lot of flexibility for adding documents to file folders. The systems appears to be very reliable.

Cons: Email interface is a little clunky. No ability to preview emails. Many times emails are shown to be duplicates when they aren't. Using the save email prompt doesn't save the emails in sent form so the emails can't be used for further follow-up.

Overall: The biggest benefit is the ability to save documents in the cloud and access the documents from anywhere. The system allows for flexibility in organizing files.

Superb customer service and easy to use system!

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to obtain case information/file information anywhere I am as long as I have a Wi-Fi/internet connection and the ability to search for any documents using keywords.

Cons: I dislike the fact that "closed matters" still appear on my desktop files, they do not appear on the web version of Uptime unless selected. If there was a way to make it a little more user friendly on the desktop version so our matters are not so crowded it would really help!

Overall: Able to access documents even if we are not in the office, the ability to search old cases/documents using key words and the ability to personalize notes in every matter.

Team assigned to us has been very nice and supportive throughout our conversion. Helpdesk is great.

Oct 04, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We're still fairly new to the system so I cannot comment much on this yet. I can do another review after we have utilized it for a bit longer.

Cons: That it is SharePoint based. We do not find SharePoint to be very user friendly. However, I will reserve judgment until after we have acclimated.

Solid software with great OCR and search functions. Works well for my practice areas.

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is amazing. They are very timely and helpful. The system is very easy to work with and the conversion from my old practice software was pretty much seamless. It has good search features and automatically OCR's all PDF. It works well with window's explorer so moving files within the system is very easy to do. The uploading of documents and files is super easy and quick.

Cons: I don't like that that the software is designed to run with Internet Explorer as I typically use a different internet browser. I wish the application would allow me to save my outlook email directly to the designated matter sub folder through the add-in versus having to do a save as with Window's explorer. The separation of notes and emails by general matter but not into specific sub folder does not make sense for my practice area as I have several open cases within a specific matter. Therefore, I don't really use that feature. I have to use the save as function with Window's Explorer more often than I feel I should.

Overall: It is my document management software for my law firm.

Uptime legal was superb to work with in connection with my conversion to LegalWorks

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the functionality of the program, particularly the ease of organizing all related emails and documents by client or firm matter. I also appreciate its availability in the cloud which can be accessed through any device. The fact that it automatically OCR's every document makes the ability to search and locate documents or clauses much faster than other programs that require multiple steps to achieve the same result.

Overall: Web access to my practice with heavy duty cloud security. More efficient organization of client matters which now have all emails and documents sequentially in one place.

Uptime is aptly named since we have had very few disruptions in over 2 years.

Jun 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly easy to use and logical even for new hires. The organization of the system is great and falls in line with industry standards.

Cons: Some of the features of legal works 1.0 are a bit clunky, specifically the calendar. The other thing that would be beneficial would be better access from smart phones.

Overall: Efficient and economic storage and access to the necessary data of the firm. The support provided is also very helpful.

This has been a very good product for our law firm

Jun 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is fairly easy to use and well organized. Easy to transition your data to Legalworks.

Cons: Some of our staff not well versed on computers. Better training at the start would help. Ongoing training and classes would be a good idea.

My experience with LegalWorks has been terrific. High quality product and services.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: LegalWorks helps me to keep my files organized and easy to search and find. It's interface is straightforward and easy to navigate.

Great product.

Jun 01, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy for everyone to learn to use.
Office plugins are paralleled by none.
Versioning is very powerful.
Ability to open folders in windows explorer is wonderful.

Cons: The document numbering feature is not live, I wish it was. While you can access legal works from your phone, I also hope Uptime comes out with their own mobile app soon.

Excellent document management program

May 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is no "one" thing I like "most". Several items: all documents are searchable; it keeps documents organized and makes locating a document easy. It has become the core of our practice.

Cons: It still needs additional features (at least some of which I understand they are working on): smoother integration with at least one practice management software; a more robust local sync; and it needs a smoother integration with or its own archiving system.

Overall: Better organization of an access to my documents.

Small Firm Big Help

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small firm and do a lot of remote work. Legal Works has been very easy to use and has a very small learning curve- that was big for us. The other products we looked at needed more training than we were willing to spend time on. As a small firm we don't have time to learn something to make it work, we just need it to work. The windows explorer view and email function of Legal Works made it seamless.