Klipboard

Klipboard

4.5 / 5 12 reviews

Who Uses This Software?

Construction & Engineering, Facilities Management & Maintenance, Electricians, Plumbing & Heating, Fire Protection & Safety, HVAC, Water Treatment & Hygiene, Industrial Manufacturing, Retail.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Klipboard
  • klipboard.io/
  • Founded 2015
  • United Kingdom

About Klipboard

Klipboard gives you everything you need to complete a task on the move or in the field. Receive scheduled & unscheduled tasks sent from the office, view client details, location maps & notifications for these. Previous associated documents can be viewed, data capture is simple & easy, whether you are online or offline. Collect images & signatures - once completed, tasks are sent back to the office in one quick sync to be automated into a PDF for your for your for your records & to send customers


Klipboard Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Klipboard Reviews Recently Reviewed!


Good software, made writing out worksheets so much easier

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Quick to produce worksheets and easy to use also meaning you can upload straight away. Saves hand writing all worksheets

Cons: Sometimes crashes out mid worksheet so then have to redo worksheet. Also cannot use multiple users on same ipad

Vendor Response

by Klipboard on February 15, 2018

Hi Cameron, thank you for the positive review. We are glad Klipboard is making your daily job of completing worksheets much easier. It is also fantastic to hear that it is speedy and easy to use for you. In regards to multiple users on the same iPad, our terms don't allow for this. It is one user licence per device. We believe you use the iPad app in the field and we understand it has crashed a couple of times. This can be common in apps however, we work hard to ensure we respond to all requests. Our recently released iPhone and Android app that uses the latest technology for robustness and stability, can be availed of by your team if you wish, however, we are in the midst of testing a new iPad app which we hope to release Feb 2018 which means you will have the same stability as the iPhone and Android users. Our customer success manager will be reaching out to you when it is released.

its being great saving me the stress of paper compilation

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it bridges barrier of having to constantly follow up with phone calls with home office on what is required to be done.

Cons: pictures do corrupt my report. I should be able to have multiple users on a device without the stress of logging out a particular user

Overall: saves my double work, having to do separate report after job completion.

Vendor Response

by Klipboard on February 15, 2018

Hi Adewunmi, thank you for your positive review. We are glad you are seeing the benefits of going paper free and streamlining the processes between your office and customers. Under our terms, we do not allow for multiple users on one device. Additional user licences can be purchased if required. We would advise the purchase of additional devices to streamline user access, making it stress free. We are delighted to have you as a customer and really appreciate that you gave us 10/10 as likelihood to recommend. Thank you for reviewing us.

good customer support and good system

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: easy use, but small teething problems but overall easy for our engineers to submit information back to our offices, our clients can get updates on jobs more quickly as we have the sheets once the works are complete

Cons: page does not get saved if not completed and can lose data , at the start it was only the uploaded date that showed on the sheet and not the completed date which was required as it could show that the works were carried out late

Vendor Response

by Klipboard on February 15, 2018

Hi Mike, thanks for a positive review. We work hard to deliver not only a great product but comprehensive support so it is great to hear this from you. In regards to the dates, I believe we amended this for you and it was a small mis-communication when we initially set you up on Klipboard. We have a new iPad app which is coming in Feb 2018 which will delivered an even better experience.

Great software that's has aided our business

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: In my opinion, it is very easy to use within my job and it is helpful to our business and is a fast working app

Overall: I am pleased with the software because it runs quick on the internet and makes working much easier within my job!

Vendor Response

by Klipboard on February 15, 2018

Hi Ashley, fantastic to hear that Klipboard has helped your business and that you have found it quick and easy to use. We appreciate the positive feedback and hope you continue to enjoy your experience with Klipboard!

Klipboard has made our transition from paper to digital so easy

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Klipboard is so easy to use, it has increased our productivity we are now able to spend more time of other parts of the business.

Cons: Not really found one yet, the only issue we have had is when an engineer has decided to login to another iPad, which confused the system as users need to stay on the same device.

Overall: Moving the business away from paper worksheets to a digital version, allowing us to streamline the whole process and providing a better service to the client.

Vendor Response

by Klipboard on February 14, 2018

Hi Alex, delighted that the transition from your old paper based methods has been made so easy by us! Klipboard has been specifically created to give businesses like yours enhanced productivity and time back therefore allowing you to focus on other areas of your business. It is excellent to hear you are seeing these benefits immediately. In regards to app login, we are updating the messaging to the user to make it less confusing and adding functionality to the web dashboard to allow for management of switching between devices. We hope for this to be released in Feb 2018 and our customer success manager will be communicating how this can be used. Thanks for the positive feedback.

Capterra-loader

Altogether a good experience, a few problems but the team are quick to resolve

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Compared to how we use to do business, klipboard has enabled us to vastly improve the quality of service we deliver to our clients while reducing the admin time we used to waste with all the paperwork.

Cons: There are a few teething problems, little things like a specific process to uploading the photos which if we don't follow, can cause the app to crash meaning we lose our work and have to start again.

Overall: Saves us admin time, we now work paper free, we have improved the quality of service we deliver to our clients.

Vendor Response

by Klipboard on February 14, 2018

Hi Alex, glad to hear you are having a good experience using Klipboard. It is fantastic to hear how it has transformed the way you previously did business. It is also very pleasing to see that you give us 10/10 for likelihood to recommend. Our support team work hard to deliver the best service to our customers and they will be pleased to hear this is recognised. We believe you use the iPad app in the field and we understand it has crashed a couple of times for you during the image capture process. This can be common in apps however, we work hard to ensure we respond to all requests. Our recently released iPhone and Android app that uses the latest technology for robustness and stability, can be availed of by your team if you wish, however, we are in the midst of testing a new iPad app which we hope to release Feb 2018 which means you will have the same stability as the iPhone and Android users. Our customer success manager will be reaching out to you when it is released.

Great software has changed paper worksheets getting lost & forgotten into an almost instant process

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use putting tasks onto system, quick turnaround of tasks. Great way to keep track of tasks and assign/receive back quickly.

Cons: Hard to track which tasks have been sent onto customers, can crash out sometimes wiping system of data.

Vendor Response

by Klipboard on February 14, 2018

Hi Adele, thank you for the positive feedback on Klipboard. Delighted to hear that you are experiencing the many benefits that the system brings to businesses, especially the real time speed and retrieval of tasks. In regards to tracking - the dashboard has full tracking functionality for each task that has been sent to your customer. Also on each task grid showing the list of tasks is a status of assigned, in progress, pending and completed, each of which has extensive search filters. Our customer success manager would be happy to show you this functionality. We believe you use the iPad app in the field and we understand it has crashed a couple of times for you. This can be common in apps however, we work hard to ensure it doesn't. Our recently released iPhone and Android app that uses the latest technology for robustness and stability, can be availed of by your team if you wish, however, we are in the midst of testing a new iPad app which we hope to release in Feb 2018.

Easy to use app with clear user interface

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like how the app is displayed, very clean layout. I also like how easy it is to navigate around the app. Easy to use.

Cons: I think the app could do with more complex functionalities to make procedures easier for the end user.

Vendor Response

by Klipboard on February 14, 2018

Hi Wahid, thank you for your feedback and positive review of Klipboard. As a long time customer of Klipboard, it is very valuable to get this. We have worked very hard on creating a very user friendly interface so we are glad to see you benefit from this. You will be glad to hear the iPad app is going to be an even better user interface when we release the new version in Feb 2018. We are constantly bringing new features and functionalities to the platform based on our customers feedback and over the course of 2018, you will see more released.

super fast replay back and phone call, issue resolved within 15 minutes

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am using klipboard daily, is software which is one of the most important in our department, is very important to us to solve the issue asap what we are have done with klipboard team help, is clear and easy also

Vendor Response

by Klipboard on May 15, 2017

Hi Monika, Thank you for your review - we are delighted that you have found so much benefit in using Klipboard. Customer support is of high importance to us and we are glad that you have found this to be the case.

The software is excellent, is saving us so much time usually spent retyping hand written site sheets

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact I could make the sheets as easy as possible for the tablet users, to avoid confusion or complication, with the reports as the end still coming out in a very professional PDF that I have designed myself.
I also like the fact that you can reassign the tasks to various people if the work flows need to be edited so that if something minor needs to be changed then it doesn't have to be reassigned to the engineer again.
But most of all, the amount of time we save using Klipboard is invaluable. We where spending on average 4 hours retyping each report now we are spending 10 minutes checking the sheets, and then just have to download the PDF's and put them together as one PDF which takes 20 minutes. This means we have more people that are able to go to site instead of sitting in the office.

Cons: The only thing I would change is being able to add more work flows into an overall report/task. Other than that I think all of the features are great, and this part of the process only adds on a little bit of time to the overall process, so not a massive issue.

Overall: Saved on time and money

Vendor Response

by Klipboard on May 15, 2017

Hi Isabelle, Thank you for your comments, we are glad to hear that Klipboard is already helping you to save time on jobs and that you are pleased with the design functionality for the PDF output, as well as the other functionality within Klipboard's platform. We look forward to continuing to save you both time and money!

Klipboard

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: The engineer calendar is small on the welcome screen

Overall: Klipboard is great for my company we have now been using it for a few months , it has saved so much office time. The customer support and help is brilliant from my enquiry, trail period and now I am a full Klipboard user. It is a brilliant all round product

Vendor Response

by Klipboard on April 24, 2017

Hi Andrew, we are delighted that you are already benefiting from using Klipboard and look forward to continuing to work with you.

Klipboard Review

Mar 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Klipboard has been easy to use we've only encountered a couple of bugs which have been resolved quickly. I think this app is a great way to keep track of tests and certificates. Also with being paperless it moves with the times and is good for the environment.

Vendor Response

by Klipboard on March 17, 2017

Hi Lisa, Thanks for your review - as with all software, you often encounter small bugs here and there but glad we were able to resolve these quickly for you and that the platform is helping with your processes.