--- title: "DeskAlerts Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DeskAlerts Software - reviews, pricing plans, popular comparisons to other Internal Communications products and more." source_url: "https://www.capterra.com/p/154074/DeskAlerts/" page_type: "product" language: "en" --- # DeskAlerts Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DeskAlerts ## What is DeskAlerts? DeskAlerts helps internal communication teams reach every employee in seconds and reduce message overload across the organization. Employees receive only the updates relevant to them — through pop-ups, tickers, mobile alerts, or digital signage — ensuring maximum visibility even for remote and frontline staff. Send policy changes, leadership updates, or safety notices instantly, without relying on crowded inboxes. Target groups by department, location, or language to keep communication clear and relevant. Use built-in surveys to gather feedback three times faster than email and analyze campaign effectiveness with real-time statistics. DeskAlerts turns internal communication into a transparent, measurable process that keeps everyone informed, aligned, and ready to act. ## What is DeskAlerts used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3300 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## DeskAlerts alternatives Highest Rated [Zulip](https://www.capterra.com/p/197945/Zulip/) [4.9 (196)](https://www.capterra.com/p/197945/Zulip/reviews/) Starting price $6.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/197945/Zulip/) [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (118)](https://www.capterra.com/p/144958/ThoughtFarmer/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,183)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [View all alternatives](https://www.capterra.com/p/154074/DeskAlerts/alternatives/) ## FAQs about DeskAlerts Overview ### Which roles and teams benefit most from DeskAlerts? DeskAlerts is most used by IT leaders, system administrators, and infrastructure teams that need to deliver urgent internal communications, outage notifications, and security alerts across desktops. Executives use it to support company-wide messaging during critical events, while sales, marketing, and support roles benefit from timely updates that keep operations aligned. Answer based on 14 reviews Overview ### What company size and specific industries is DeskAlerts built for? DeskAlerts is designed for organizations of various sizes across healthcare, manufacturing, government, education, and pharmaceutical sectors. It fits companies that need internal alerts and communication across regulated, operational, or public service environments, rather than a single specific company size or industry. Features and Usability ### What are the key features of DeskAlerts? DeskAlerts offers audience targeting, device targeting, and geotargeting for alert delivery, plus scheduled messaging and event triggered actions. It also includes push notifications, SMS messaging, email alerts, multi-language alerts, read receipts, two-way communication, and real-time analytics for tracking delivery and response. Pricing ### How much does it cost and what fees or limitations are included? DeskAlerts starts at $3,300 per year for the LITE Package for on-prem hosting, priced per 100 users. The LITE Package for cloud hosting costs $4,400 per year per 100 users. A free trial is available. No setup fees or other pricing limitations are listed. Integrations ### Which third-party tools and platforms does DeskAlerts integrate with? DeskAlerts integrates with Microsoft Teams for workplace messaging and alerts. Getting Started and Support ### What training and onboarding options does DeskAlerts offer? DeskAlerts provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and questions in real time, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does DeskAlerts offer? DeskAlerts provides email/help desk, FAQ/forum, knowledge base, and phone support. Support details are presented through standard channels for getting answers and guidance, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 2,312 Internal Communications reviews Capterra reviewers highlight these as the top features buyers look for in Internal Communications software: - **Real-Time Notifications** (**66%** of reviewers rated this feature as critical) - **Content Management** (**61%**) - **Chat/Messaging** (**61%**) DeskAlerts supports **Real-Time Notifications**, which can help teams share urgent updates quickly across the organization. However, it does not include **Content Management** or **Chat/Messaging**. Instead, it offers **Third-Party Integrations** (**69%**), a feature reviewers also rate highly. This gives businesses a way to connect communication workflows with other workplace systems, helping teams distribute information more efficiently and keep employees informed. Reporting/Analytics 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey/Poll Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create and administer polls and surveys Access Controls/Permissions 4.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Activity/News Feed 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Continuous profile-based stream of news and activity Alerts/Notifications 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases DeskAlerts 50 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audio/Video Messaging: Record and send audio and/or video files by online message or chat - Campus Notifications: Campus Notifications - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Digital Signage: Digital displays use technologies such as LCD, LED, projection and e-paper - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geolocation: Determines the location of a device using GPS or an IP address - Incident Management: Manage and track all disruptions and incidents - Mass Notifications: Send messages to multiple recipients at the same time - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Language Alerts: Provide notifications in multiple languages - Newsletter Management: Create and update newsletter content to increase engagement - Push Notifications: Trigger clickable pop-up messages - Quizzes: Brief assessments used to measure knowledge and skills - Read Receipts: Ability to see if recipient has viewed/opened the message - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screensaver Management: Create/control content and visuals for deployment on multiple screensavers - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Features 4.4 (14) 4.4 Based on 14 reviews ## Pricing Value for money 3.9 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/154074/DeskAlerts/pricing/) LITE Package for on-prem hosting $3,300 Other,Per Year It includes: - Desktop Alert (Pop-up) - Rich content support - Content scheduling and recurrence - Delivery acknowledgement - Configurable message priority - Role-based access mechanism for content creators - Multi-language communication center UI - Multi-language suppport - Thin client & VDI support (windows-based) - REST API - AD Synch - RSVP Alert - Templates - Panic button LITE Package for cloud hosting $4,400 Other,Per Year It includes: - Desktop Alert (Pop-up) - Rich content support - Content scheduling and recurrence - Delivery acknowledgement - Configurable message priority - Role-based access mechanism for content creators - Multi-language communication center UI - Multi-language suppport - Thin client & VDI support (windows-based) - REST API - AD Synch - RSVP Alert - Templates - Panic button Value for money 3.9 (11) 3.9 Based on 11 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) ## Support, customer service and training options Customer Service 4.7 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (11) 4.7 Based on 11 reviews ## User reviews Overall rating 4.3 Based on 14 reviews Filter by rating 5(7) 4(6) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent JB John B. Senior technical development engineer Hospital & Health Care ### "Deskalerts for notifications " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 6, 2025 We have multiple teams utilizing the administration portal to distribute communications. From what's going on to system outages Pros Deskalerts is quite intuitive and customisable. It gets used to notify our users of system outages around the Trust. Cons Some of the features that we could use are an additional add-on, unfortunately with the current economy climate the more features included the better. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KN Kumaren N. InfraStructue Support Telecommunications ### "DEskAlerts Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2024 brilliant overall experience from deployment to easy use of the console and sending out alerts, updates, and surveys, made super easy. Pros ease of setup ease of deployment excellent functions excellent support Cons Creating templates could be made easier, especially with company logos etc Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JL John L. VP of Technology Financial Services ### "This is a great business alerting system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2024 The support was wonderful and quick. It was tricky to install at first but the support team assisted wonderfully. Pros I researched top Alerting type systems for work environment. Cons We needed to constant updates to the client interface but that has been fixed now. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JW Jody W. IT Director Hospitality ### "Do not recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 7, 2024 Poor, support team tried to fix issues but never could. We requested a refund and were denied, after making our case and explaining we hadn't been able to use the product we were simply ignored. Pros We didn't find anything that we liked about the software except for the demo Cons We spent over a month trying to get it to work and it had problem after problem, from having to have prerequisite software installed, multiple support articles that were different, no resolution on issues for example the cloud server would stall and stop sending alerts, had to request support to reboot over and over, no resolution Alternatives considered [SnapComms](https://www.capterra.com/p/150815/SnapComms-Communications-Software/) Reasons for choosing DeskAlerts We ended up leaving DeskAlerts, went over to SnapComms. Much better product that works with amazing support and a lower cost Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Siti Saleha A. Sales And Marketing Specialist Telecommunications ### "DeskAlerts review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 28, 2022 Pros I've used DeskAlerts to deliver IT warnings regarding planned downtime's and technical challenges. While our email platform has been having troubles, DeskAlerts allows individuals to view the notifications even if they are undergoing other technological issues. Cons It might be challenging to determine whether users have seen published messages. Some issues, such as the inability to stop the display are fixed swiftly by the support staff in no time, which i should give more credits to the support and developer team. Switched from [GlobalMeet Webcast](https://www.capterra.com/p/191377/GlobalMeet/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sergio V. CEO Information Technology and Services ### "Intensivelly communicated" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2022 we have become completely agile Pros different channels to use and easy to react to market changes Cons I really did not find any cons because this is very comprehensive solution Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jason C. Deputy CIO Hospital & Health Care ### "Good for internal communications" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 10, 2022 We have a lot of users that don't use email much, so DeskAlerts provides us a means to communicate when we have various system outages or planned downtimes without relying on email. Pros Easy to use to send alerts internally to users' desktops. Cons In the past there have been a lot of quality issues with the system (bugs), but lately the system has been working much better for us and the issues impacting us have been addressed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NW Nick W. Senior Software and Desktop Systems Engineer Higher Education ### "Excellent piece of software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2021 DeskAlerts allows us to quickly and easily communicate with our users and, critically, allows us to report on who has (and hasn't) received the alerts. The alerts are very configurable and allow us to send fully branded messages at the click of a button (or two) Pros Easy and intuitive to send out mass (or targeted) communications to our users. Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development. DeskAlerts is being actively developed and improved with new features and tweaks to existing ones. Cons Older versions of the software could be a bit clunky and buggy, but the latest versions have been much better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2021 Thanks for the awesome review, Nick! We're so happy you love your experience with DeskAlerts. It is great to know you appreciate software features like acknowledgment and targeting, and you like how we develop the product. That is inspiring! We can't wait to have a chance to show you the new features we are currently working on. WZ Wissam Z. Senior IT manager Logistics and Supply Chain ### "Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 6, 2021 Pros Easy to train and use. Simple application . Cons We had some feedback which were given directly to your colleagues. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 28, 2021 Hello Wissam! Thank you for your feedback. We are happy to know that you find it easy to use DeskAlerts. We worked hard to make the software user-friendly and are pleased to know we achieved this goal. Again, thank you for the valuable information you shared with us. It will help us become better. Olivier J. Head of IT Infrastructure Health, Wellness and Fitness ### "Good tool for instant notification" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2021 We were looking for an easy-to-use and nice looking "popup" tool with delegation capabilities and straight-forward notification push (we need a fast annoucement system). Deskalert do the job, with limited resources. You may use it avery basically or even use one of the numerous features that help you to meet your specific needs. Pros Easy to use to reach users to inform them about important information. Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes. Cons Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 30, 2021 Dear Olivier, we are proud to get such great feedback! Thank you very much for taking the time to describe your experience with DeskAlerts. We are happy that the software meets your requirements. We count ourselves lucky for customers like you! We appreciate you mentioning the auto-deploy feature. It took some time to develop it, but in the end, we got a lot of positive feedback from our customers. Thank you again for your opinion! [View all Reviews](https://www.capterra.com/p/154074/DeskAlerts/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.