Who Uses This Software?

IT departments and help desk staff use the system to alert employees about scheduled outages to the systems ahead of time, which gives employees plenty of time to make other arrangements at the times.


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • DeskAlerts
  • alert-software.com/
  • Founded 2006
  • United States

About DeskAlerts

DeskAlerts is the very popular Enterprise Alerting Software. Companies like Hilton, American Express, KRKA, Magura Asia Ltd. Use DeskAlerts to deliver pop-up alerts to more than 10,000 users' screens and to block an employee's work until he or she reads the message to the end. It's guaranteed that alerts will be received and seen by 100% of employees. DeskAlerts is a multi-channel alerting software with a lot of communication features including desktop alerts, mobile alerts, SMS...


DeskAlerts Features

  • Contact Management
  • Geo Targeting
  • Mass Notifications
  • Scenario Planning
  • Templates
  • Two-Way Communication
  • Activity / News Feed
  • Audio / Video Conferencing
  • Blogs
  • Chat / Messaging
  • Employee Directory
  • Event Calendar
  • File Sharing
  • Knowledge Management
  • Newsletter Management
  • Surveys & Feedback
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Blogs
  • Chat/Messaging
  • Email Management
  • Employee Directory
  • Event Calendar
  • Newsletter Management
  • Photo Gallery
  • Social Sharing
  • Survey Management
  • Telephony
  • A/B Testing
  • Analytics
  • Campaign Segmentation
  • Contextual Targeting
  • Device Targeting
  • Expiry Notifications
  • Geo Targeting
  • Mobile Notifications
  • Notification Scheduling
  • Visual Notifications
  • Web Notifications

DeskAlerts Reviews Recently Reviewed!


Great for company-wide alerts

Apr 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I liked that I did not have to rely on an email system and the variety of different options for who to send messages to.

Cons: Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

Overall: DeskAlerts has been useful for me in sending IT messages about scheduled shutdowns or technical difficulties. This has been better than using email since our email software has been experiencing bugs, so DeskAlerts makes it so that people can see the alerts even with other technical problems.

Capterra loader

Works great.

Oct 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems.

Cons: A few bugs here and there but they update often so you usually won't be dealing with them for long.