# DeskAlerts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DeskAlerts the right Internal Communications solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154074/DeskAlerts/reviews --- DeskAlerts 4.3 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 3rd, 2026 # Reviews of DeskAlerts Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Olivier J. Head of IT Infrastructure Health, Wellness and Fitness Used the software for: 2+ years ### "Good tool for instant notification" March 16, 2021 4.0 We were looking for an easy-to-use and nice looking "popup" tool with delegation capabilities and straight-forward notification push (we need a fast annoucement system). Deskalert do the job, with limited resources. You may use it avery basically or even use one of the numerous features that help you to meet your specific needs. Pros Easy to use to reach users to inform them about important information. Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes. Cons Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable. Review Source Response from DeskAlerts September 30, 2021 Dear Olivier, we are proud to get such great feedback! Thank you very much for taking the time to describe your experience with DeskAlerts. We are happy that the software meets your requirements. We count ourselves lucky for customers like you! We appreciate you mentioning the auto-deploy feature. It took some time to develop it, but in the end, we got a lot of positive feedback from our customers. Thank you again for your opinion! JL John L. VP of Technology Financial Services Used the software for: 6-12 months ### "This is a great business alerting system" October 7, 2024 5.0 The support was wonderful and quick. It was tricky to install at first but the support team assisted wonderfully. Pros I researched top Alerting type systems for work environment. Cons We needed to constant updates to the client interface but that has been fixed now. Review Source JW Jody W. IT Director Hospitality Used the software for: Less than 6 months ### "Do not recommend" October 7, 2024 1.0 Poor, support team tried to fix issues but never could. We requested a refund and were denied, after making our case and explaining we hadn't been able to use the product we were simply ignored. Pros We didn't find anything that we liked about the software except for the demo Cons We spent over a month trying to get it to work and it had problem after problem, from having to have prerequisite software installed, multiple support articles that were different, no resolution on issues for example the cloud server would stall and stop sending alerts, had to request support to reboot over and over, no resolution Alternatives considered [SnapComms](https://www.capterra.com/p/150815/SnapComms-Communications-Software/) Reason for choosing DeskAlerts We ended up leaving DeskAlerts, went over to SnapComms. Much better product that works with amazing support and a lower cost Review Source JB John B. Senior technical development engineer Hospital & Health Care Used the software for: 1-2 years ### "Deskalerts for notifications " December 6, 2025 4.0 We have multiple teams utilizing the administration portal to distribute communications. From what's going on to system outages Pros Deskalerts is quite intuitive and customisable. It gets used to notify our users of system outages around the Trust. Cons Some of the features that we could use are an additional add-on, unfortunately with the current economy climate the more features included the better. Review Source KN Kumaren N. InfraStructue Support Telecommunications Used the software for: 2+ years ### "DEskAlerts Review" October 11, 2024 5.0 brilliant overall experience from deployment to easy use of the console and sending out alerts, updates, and surveys, made super easy. Pros ease of setup ease of deployment excellent functions excellent support Cons Creating templates could be made easier, especially with company logos etc Review Source Siti Saleha A. Sales And Marketing Specialist Telecommunications Used the software for: 6-12 months ### "DeskAlerts review" March 28, 2022 4.0 Pros I've used DeskAlerts to deliver IT warnings regarding planned downtime's and technical challenges. While our email platform has been having troubles, DeskAlerts allows individuals to view the notifications even if they are undergoing other technological issues. Cons It might be challenging to determine whether users have seen published messages. Some issues, such as the inability to stop the display are fixed swiftly by the support staff in no time, which i should give more credits to the support and developer team. Review Source VR Verified Reviewer Counseling Intern Mental Health Care Used the software for: 1-2 years ### "Great for company-wide alerts" April 5, 2019 5.0 DeskAlerts has been useful for me in sending IT messages about scheduled shutdowns or technical difficulties. This has been better than using email since our email software has been experiencing bugs, so DeskAlerts makes it so that people can see the alerts even with other technical problems. Pros I liked that I did not have to rely on an email system and the variety of different options for who to send messages to. Cons Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope. Review Source Response from DeskAlerts September 30, 2021 Hello! Thank you for your kind words regarding DeskAlerts performance! It is great that DeskAlerts serves you as a reliable alternative for email, as this was one of the main challenges for our customers. We are proud that the software met your expectations! In the matter of sending messages to people outside the company, you probably meant those who do not have DeskAlerts installed on their devices. In that case, tools such as SMS notifications, MS Teams integration, and Digital Signage can be the best solution. All these tools are available in DeskAlerts and can be used simultaneously with tools like pop-up notifications and scrolling tickers. BL Bruno L. CIO Hospital & Health Care Used the software for: 2+ years ### "DeskAlert for our hospital" June 12, 2019 5.0 Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations. Pros The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations Cons Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly. Review Source Response from DeskAlerts September 30, 2021 Hello Bruno! Thank you for your kind words! We are very proud that you chose DeskAlerts. Our team strives to meet expectations like yours, and we're happy to hear we hit the mark for you. We appreciate your estimation of our support team's work. They do everything possible to keep our customers satisfied. DeskAlerts is improving with every update, and we are certain that for the time passed after you left your feedback, many of the technical issues you mentioned are long gone. Thanks again for the wonderful review! Luc L. Senior System Administrator Government Administration Used the software for: 2+ years ### "Works great." October 12, 2018 4.0 Pros Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems. Cons A few bugs here and there but they update often so you usually won't be dealing with them for long. Review Source Response from DeskAlerts March 3, 2021 Hello Luc! Thank you for using DeskAlerts and for this review. It means a lot for our team to know you find the software easy to use. We appreciate your feedback regarding the software update. Sergio V. CEO Information Technology and Services Used the software for: Less than 6 months ### "Intensivelly communicated" March 18, 2022 5.0 we have become completely agile Pros different channels to use and easy to react to market changes Cons I really did not find any cons because this is very comprehensive solution Review Source NW Nick W. Senior Software and Desktop Systems Engineer Higher Education Used the software for: 2+ years ### "Excellent piece of software" June 10, 2021 5.0 DeskAlerts allows us to quickly and easily communicate with our users and, critically, allows us to report on who has (and hasn't) received the alerts. The alerts are very configurable and allow us to send fully branded messages at the click of a button (or two) Pros Easy and intuitive to send out mass (or targeted) communications to our users. Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development. DeskAlerts is being actively developed and improved with new features and tweaks to existing ones. Cons Older versions of the software could be a bit clunky and buggy, but the latest versions have been much better. Review Source Response from DeskAlerts September 28, 2021 Thanks for the awesome review, Nick! We're so happy you love your experience with DeskAlerts. It is great to know you appreciate software features like acknowledgment and targeting, and you like how we develop the product. That is inspiring! We can't wait to have a chance to show you the new features we are currently working on. JC Jason C. Deputy CIO Hospital & Health Care Used the software for: 2+ years ### "Good for internal communications" March 10, 2022 4.0 We have a lot of users that don't use email much, so DeskAlerts provides us a means to communicate when we have various system outages or planned downtimes without relying on email. Pros Easy to use to send alerts internally to users' desktops. Cons In the past there have been a lot of quality issues with the system (bugs), but lately the system has been working much better for us and the issues impacting us have been addressed. Review Source WZ Wissam Z. Senior IT manager Logistics and Supply Chain Used the software for: 1-2 years ### "Feedback" June 6, 2021 4.0 Pros Easy to train and use. Simple application . Cons We had some feedback which were given directly to your colleagues. Review Source Response from DeskAlerts September 28, 2021 Hello Wissam! Thank you for your feedback. We are happy to know that you find it easy to use DeskAlerts. We worked hard to make the software user-friendly and are pleased to know we achieved this goal. Again, thank you for the valuable information you shared with us. It will help us become better. CP Christian P. IT Director Architecture & Planning Used the software for: Less than 6 months ### "DeskAlerts In Action" June 27, 2019 5.0 DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed. Pros The software is easy to use and fairly intuitive to navigate around Cons The interface looks a little dated compared to how most GUI's are built nowadays. Review Source Response from DeskAlerts March 2, 2021 Hello Christian! Thank you so much for this review. We are happy to know that you find DeskAlerts handy and easy to use and that it helped your company solve communications issues. This means a lot to our team! In regards to GUI, we have improved it a lot. Moreover, this spring, we will release the brand new version of GUI. If you want to test it, please contact your account manager. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.