# CROSStrax Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CROSStrax Software - reviews, pricing plans, popular comparisons to other Investigation Management products and more. Source: https://www.capterra.com/p/154113/CROSStrax --- # CROSStrax Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CROSStrax ## What is CROSStrax? Whether you're a small private investigation agency or large, established organization, CROSStrax includes all the tools you'll need to easily and efficiently manage your investigative business. CROSStrax is an affordable, cloud-based case management application designed to streamline the investigation process from start to finish. CROSStrax will assist your investigation business in becoming more organized, efficient, and profitable with less effort. ## What is CROSStrax used for? [Investigation Management](https://www.capterra.com/investigation-management-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CROSStrax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.crosstrax.co/&name=CROSStrax) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CROSStrax 4.4 (8) VS. [4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting Price $35 Per User, Per Month Starting Price $10000 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (8) Ease Of Use 4.4 (8) Value For Money 4.8 (8) Value For Money 4.5 (7) Customer Service 4.4 (8) Customer Service 4.6 (7) ## CROSStrax alternatives [4.7 (125)](https://www.capterra.com/p/131579/SmartAdvocate/reviews/) Starting price $109.00 Per User, Per Month Highest Rated [4.8 (45)](https://www.capterra.com/p/234773/FaceUp/reviews/) Starting price Contact vendor for pricing [4.4 (286)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing [4.6 (269)](https://www.capterra.com/p/142299/Logikcull/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/154113/CROSStrax/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Case Notes Access and track notes regarding case activities and updates within case files Contact Management Manage, organize, and store contact information Data Management Ability to handle large datasets Incident Management Manage and track all disruptions and incidents CROSStrax 8 features Application programming interface that allows for integration with other systems/databases Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Manage, organize, and store contact information Ability to handle large datasets Manage and track all disruptions and incidents Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Collect and record basic information related to suspects Features 4.3 (8) 4.3 Based on 8 reviews ## Pricing Value for money 4.8 (8) Free Trial Basic $35.00 Per User,Per Month Value for money 4.8 (8) 4.8 Based on 8 reviews ## Support, customer service and training options Customer Service 4.4 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (8) 4.4 Based on 8 reviews ## User reviews Overall rating 4.4 Based on 8 reviews Filter by rating 5(4) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Owner Security and Investigations ### "Good Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 9, 2020 Great company and good software. Very useful but time consuming Pros TONS of features, many which are not needed for the smaller companies and agencies. Great reporting on many different areas of the business. Customization is great as well Cons Many items that are not needed for smaller businesses and time consuming to get everything up and running. Having more templates would be great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2020 I am sorry you felt CROSStrax was time consuming to learn. As with all good software there is a learning curve. The templates are customize-able inside, but we placed some in there for users to get up and running. I also appreciate the positive words, feel free to reach out to us if you have any questions. We also have webinars, library (questions) and video tutorials available. Your feedback is greatly appreciated. CC Chad C. Investigator Security and Investigations ### "Best Case Managment Software by Far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2018 Impressed with the ease of use and the interface. It doesnt confuse you with information you dont need and has everything you need. You can access everything quickly making it very effective. Pros The interface is amazing. It is simple and gets you all the information you need without having to search around for it. Cons I have not found anything yet. I have used several different case management programs and this is the best thus far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 22, 2019 LMAO Brandon B. President ### "Best Case Management Software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 19, 2018 Pros OUTSTANDING customer support, organization of case information, pre-written templates for report writing, Delvepoint integration, customization, and so much more. I have used CROSStrax since March 2017 and I have seen this software go through many changes but each minor change or feature added, has made CROSStrax go from good to GREAT. I have tried many other case management systems and CROSStrax is absolutely the #1 software for investigation case management. Cons The only con is that I didn't find CROSStrax sooner. Oh and Quickbooks integration is only for QB Online. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2018 Thank you so much for the wonderful review! MM Mike M. Director ### "Still working through some thing but a good system " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 17, 2018 Pros The organization and breakdown of the cases is very helpful. The value and monthly rate is affordable. Support is quick but sometimes does not have all the answers Cons There are still features that are in development and not working. The area where you can manage how much has been invoice month and year to date does not work. This not a system that you can jump into without support. It's next level case management but it's work in progress. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2018 Thanks, Mike. CROSStrax will be an evolving "work in progress". Our promise is to always be as responsive as possible. Thank you for your candid feedback. TG Thomas G. President ### "It has been good. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 17, 2018 Pros Has a lot of changeable options and is flexible. Can handle a lot of data and cases. Billing works well. Cons Can get confusing when doing multiple assignments / assigning multiple investigators for one client. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2018 Thank you for the candid feedback. Now that our features are set and robust, we do need to start focusing on the user experience. Thank you for trusting in CROSStrax! WM Walt M. Vice President ### "Meets basic needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 17, 2018 Pros Having all info in one place, being able to customize invoices; notifications of cases that are due or past due Cons Inability to run clean and clear reports. It would be great to indicate when an invoice has been paid, and run a past due report. A functional app would also be great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2018 Thank you for your candid feedback. We've integrated with Quickbooks online to take advantage of their financial software. Once integrated, you will have all of the features of QB and CROSStrax together. As we grow, we'll look to integrate with other financial software. If the app is not working for you, call me anytime and we can walk through it, my number directly is (850) 257-8013. Thank you for trusting your data to CROSStrax!! JL John L. Intern ### "Great software, better support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 27, 2017 Pros It's cloud-based and covers every part of the business! Easy to learn, great videos for training, has integrated GPS technology. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 12, 2018 Thank you for your feedback! CROSStrax was meant to be just that, a comprehensive solution. As we grow, we will continue to add new and innovative tools to make investigations that much easier. MJ Misty J. Director of Investigations Security and Investigations ### "This is the Cadillac of Investigation Case Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2016 By getting CROSStrax, I have been able to streamline the report process and my clients get their product much faster. Also, the investigators love it because they don't have to spend hours writing reports and preparing them, the system does that for you. The GPS alone is amazing and I can now run reports to see how my investigators are doing. There's a learning curve but once you have it, it's the way to go. Pros The report writing features and the ability to upload video right into CROSStrax. Cons There is a learning curve but the customer support was fantastic and they were always available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 12, 2018 Thank you for the feedback! So we know reports aren't the most fun part of the job and although we can't eliminate them, we can certainly make writing them that much easier - and we have. Our report writer and generator takes the guess work and long hours away, allowing you to get more done in less time. [View all Reviews](https://www.capterra.com/p/154113/CROSStrax/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)