Who Uses This Software?

SIU's, Risk Managers, HR Departments, Private Investigators & Investigative Agency


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CROSStrax
  • www.crosstrax.co/
  • Founded 2016
  • United States

About CROSStrax

CROSStrax is an affordable, cloud-based case management application designed to streamline the investigation process from start to finish. CROSStrax will assist your investigation business in becoming more organized, efficient, and profitable with less effort. Whether you're a small private investigation agency or large, established organization, CROSStrax includes all the tools you'll need to easily and efficiently manage your investigative business.


CROSStrax Features

  • Contact Management
  • Data Management
  • Incident Management
  • Reporting & Statistics
  • Subject Profiles

CROSStrax Reviews Recently Reviewed!

Great software, better support!

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's cloud-based and covers every part of the business! Easy to learn, great videos for training, has integrated GPS technology.

This software saves hours per day! I generate full on reports by clicking a button!!

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Time savings and organization.

Cons: Takes some time to get started.

Overall: First, I called them on a Sunday to leave a message and customer rep got on the phone and spent over an hour answering questions, so customer service is way beyond excellent. Set up takes a bit because the software is completely customizable for your business and it wasn't always this way (this is my second time around with Crosstrax and they truly made this the best software for managing investigations in any industry. Track your investigators, get notified when their license is about to expire, track your client metrics and provide detailed reports for your client, you name it they have it. I had a client ask if I could track my investigators via GPS on their assignments, the cost was enormous, but not with Crosstrax, they have a real-time GPS app of their own your investigators can sign into. customer rep helped me fill out an RFP for a large company that required secure technology because Crosstrax provides penetration testing results and had a SOC 2 compliance audit done my software, correction Crosstrax, got me on the list. Email case notes and set tasks so you never miss another deadline, integrate with QuickBooks and have your invoices auto dumped from Crosstrax to QB, that alone saves me hours a week depending on how big your company is. I knew I selected the right investigations software when I kindly asked if something could be done different, customer rep said I can't change it but I'll get what you need added. It was added over a weekend! Upload video, audio, documents, photos, add them to your reports through the service notes. A friend turned me on to this and now he is using them too (I was the lab rat!) My client's log-in, there is a bulk case upload feature that is huge for one of my clients, no more spending a day entering 60 cases for small background checks. It was a free trial, worst case I cancel. I'm never cancelling!

Recommendations to other buyers: Try it and stick with it!

This is the Cadillac of Investigation Case Management

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The report writing features and the ability to upload video right into CROSStrax.

Cons: There is a learning curve but the customer support was fantastic and they were always available.

Overall: By getting CROSStrax, I have been able to streamline the report process and my clients get their product much faster. Also, the investigators love it because they don't have to spend hours writing reports and preparing them, the system does that for you. The GPS alone is amazing and I can now run reports to see how my investigators are doing. There's a learning curve but once you have it, it's the way to go.

Recommendations to other buyers: This software pays for itself with the Internet mining feature. It searches the Internet for you and then creates the report as well!