# CROSStrax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CROSStrax the right Investigation Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154113/CROSStrax/reviews --- CROSStrax 4.4 (8) [View alternatives](https://www.capterra.com/p/154113/CROSStrax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CROSStrax Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon B. President Used the software for: 1-2 years ### "Best Case Management Software!" April 19, 2018 5.0 Pros OUTSTANDING customer support, organization of case information, pre-written templates for report writing, Delvepoint integration, customization, and so much more. I have used CROSStrax since March 2017 and I have seen this software go through many changes but each minor change or feature added, has made CROSStrax go from good to GREAT. I have tried many other case management systems and CROSStrax is absolutely the #1 software for investigation case management. Cons The only con is that I didn't find CROSStrax sooner. Oh and Quickbooks integration is only for QB Online. Review Source Response from CROSStrax April 20, 2018 Thank you so much for the wonderful review! WM Walt M. Vice President Used the software for: 6-12 months ### "Meets basic needs" April 17, 2018 4.0 Pros Having all info in one place, being able to customize invoices; notifications of cases that are due or past due Cons Inability to run clean and clear reports. It would be great to indicate when an invoice has been paid, and run a past due report. A functional app would also be great Review Source Response from CROSStrax April 19, 2018 Thank you for your candid feedback. We've integrated with Quickbooks online to take advantage of their financial software. Once integrated, you will have all of the features of QB and CROSStrax together. As we grow, we'll look to integrate with other financial software. If the app is not working for you, call me anytime and we can walk through it, my number directly is (850) 257-8013. Thank you for trusting your data to CROSStrax!! VR Verified Reviewer Owner Security and Investigations Used the software for: 6-12 months ### "Good Software" April 9, 2020 3.0 Great company and good software. Very useful but time consuming Pros TONS of features, many which are not needed for the smaller companies and agencies. Great reporting on many different areas of the business. Customization is great as well Cons Many items that are not needed for smaller businesses and time consuming to get everything up and running. Having more templates would be great Review Source Response from CROSStrax April 22, 2020 I am sorry you felt CROSStrax was time consuming to learn. As with all good software there is a learning curve. The templates are customize-able inside, but we placed some in there for users to get up and running. I also appreciate the positive words, feel free to reach out to us if you have any questions. We also have webinars, library (questions) and video tutorials available. Your feedback is greatly appreciated. MM Mike M. Director Used the software for: 6-12 months ### "Still working through some thing but a good system " April 17, 2018 4.0 Pros The organization and breakdown of the cases is very helpful. The value and monthly rate is affordable. Support is quick but sometimes does not have all the answers Cons There are still features that are in development and not working. The area where you can manage how much has been invoice month and year to date does not work. This not a system that you can jump into without support. It's next level case management but it's work in progress. Review Source Response from CROSStrax April 18, 2018 Thanks, Mike. CROSStrax will be an evolving "work in progress". Our promise is to always be as responsive as possible. Thank you for your candid feedback. MJ Misty J. Director of Investigations Security and Investigations Used the software for: Less than 6 months ### "This is the Cadillac of Investigation Case Management" October 10, 2016 5.0 By getting CROSStrax, I have been able to streamline the report process and my clients get their product much faster. Also, the investigators love it because they don't have to spend hours writing reports and preparing them, the system does that for you. The GPS alone is amazing and I can now run reports to see how my investigators are doing. There's a learning curve but once you have it, it's the way to go. Pros The report writing features and the ability to upload video right into CROSStrax. Cons There is a learning curve but the customer support was fantastic and they were always available. Review Source Response from CROSStrax April 12, 2018 Thank you for the feedback! So we know reports aren't the most fun part of the job and although we can't eliminate them, we can certainly make writing them that much easier - and we have. Our report writer and generator takes the guess work and long hours away, allowing you to get more done in less time. TG Thomas G. President Used the software for: 6-12 months ### "It has been good. " April 17, 2018 4.0 Pros Has a lot of changeable options and is flexible. Can handle a lot of data and cases. Billing works well. Cons Can get confusing when doing multiple assignments / assigning multiple investigators for one client. Review Source Response from CROSStrax April 19, 2018 Thank you for the candid feedback. Now that our features are set and robust, we do need to start focusing on the user experience. Thank you for trusting in CROSStrax! JL John L. Intern Used the software for: 6-12 months ### "Great software, better support!" October 27, 2017 5.0 Pros It's cloud-based and covers every part of the business! Easy to learn, great videos for training, has integrated GPS technology. Review Source Response from CROSStrax April 12, 2018 Thank you for your feedback! CROSStrax was meant to be just that, a comprehensive solution. As we grow, we will continue to add new and innovative tools to make investigations that much easier. CC Chad C. Investigator Security and Investigations Used the software for: 6-12 months ### "Best Case Managment Software by Far" November 24, 2018 5.0 Impressed with the ease of use and the interface. It doesnt confuse you with information you dont need and has everything you need. You can access everything quickly making it very effective. Pros The interface is amazing. It is simple and gets you all the information you need without having to search around for it. Cons I have not found anything yet. I have used several different case management programs and this is the best thus far. Review Source Response from CROSStrax February 22, 2019 LMAO Similar Products Featured