--- title: "SilverBlaze Customer Portal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SilverBlaze Customer Portal Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/154122/Capricorn/" page_type: "product" language: "en" --- # SilverBlaze Customer Portal Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SilverBlaze Customer Portal ## What is SilverBlaze Customer Portal? The SilverBlaze Customer Portal enables Utilities to engage with their customers through self-service web portals that connect customers with utility providers on any device. Intuitive and feature-rich, The SilverBlaze Customer Portal integrates with ANY Billing, CIS, and Smart Meter platform. Completely functional directly out of the box, The SilverBlaze Customer Portal streamlines your utility processes, reduces costs, extends your service to a 24/7 model, and increases customer satisfaction. ## What is SilverBlaze Customer Portal used for? [Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Utility Billing](https://www.capterra.com/utility-billing-software/)[Portal](https://www.capterra.com/portal-software/) Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$20000 One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## SilverBlaze Customer Portal Overview Updated September 2026 AI summary SilverBlaze Customer Portal enables organizations of all sizes to automate form processes and manage portal interactions through features such as customizable forms, drag-and-drop design, and workflow automation. With options for access controls, collaboration, data security, and document management, it supports businesses seeking utility billing or management solutions via cloud, web-based, or Windows deployment. ## SilverBlaze Customer Portal alternatives Highest Rated [5.0 (8)](https://www.capterra.com/p/20920/UtilityTrakR/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [AMCS Utility Billing](https://www.capterra.com/p/55011/AMCS-Utility-Billing/) [4.8 (80)](https://www.capterra.com/p/55011/AMCS-Utility-Billing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/55011/AMCS-Utility-Billing/) ## FAQs about SilverBlaze Customer Portal Overview ### Which roles and teams benefit most from SilverBlaze Customer Portal? SilverBlaze Customer Portal is most used by customer service leaders, IT managers, and digital communications teams that need to streamline support and self-service. Customer care teams use it to manage inquiries and improve responsiveness, while IT and systems staff support integrations, administration, and portal performance. Marketing teams use it to deliver clear customer updates. Answer based on 13 reviews Overview ### What company size and specific industries is SilverBlaze Customer Portal built for? SilverBlaze Customer Portal is designed for utility providers of various sizes, including organizations that need a customer web portal for billing, payments, and customer engagement. It is built for the utilities sector rather than a general business audience, especially companies looking to reduce pressure on internal support resources. Features and Usability ### What are the key features of SilverBlaze Customer Portal? SilverBlaze Customer Portal includes a self service portal with access controls and permissions, customizable forms with autofill, and content and document management. It also offers billing and invoicing, metered and non-metered billing, online payments, rate management, penalty/cut-off processing, workflow automation, collaboration tools, file sharing, and work order management. Getting Started and Support ### What training and onboarding options does SilverBlaze Customer Portal offer? SilverBlaze Customer Portal provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote learning, and documentation offers written reference material for self-paced review and setup guidance. Getting Started and Support ### What customer support options does SilverBlaze Customer Portal offer? SilverBlaze Customer Portal provides chat support for users needing help with account access, portal functions, or setup questions. Support experience details are not available here, so only the listed channel can be confirmed. Users should expect chat-based assistance as the documented contact option. ## Features AI summary Based on 7,153 Utility Billing reviews Capterra reviewers highlight these as the features buyers value most when choosing forms automation software: - **Customizable Fields** (**53%** of reviewers rated this feature as critical) - **Customizable Forms** (**53%**) - **Mobile Access** (**61%**) SilverBlaze Customer Portal includes **Customizable Forms**, one of the top features buyers look for in forms automation software. However, it does not include **Customizable Fields** or **Mobile Access**. Instead, the product offers **Forms Creation & Design** (**46%**), which still gives teams a way to build and adjust form experiences to fit different workflows. These capabilities can help businesses create more relevant forms, improve data collection, and support more efficient day-to-day processes. Customizable Forms 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Forms Creation & Design 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Access Controls/Permissions 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Billing & Invoicing 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Document Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location SilverBlaze Customer Portal 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Autofill: Automatically populating fields or sections within a form - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Management: Store and organize information about customers and previous interactions - Customizable Forms: Customize contracts and forms to collect specific information - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Full Text Search: Search for specific words or phrases within a document or database - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (15) 4.5 Based on 15 reviews ## Pricing Value for money 4.7 (15) Basic CA$20,000 One Time Value for money 4.7 (15) 4.7 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (15) 4.9 Based on 15 reviews ## User reviews Overall rating 4.7 Based on 15 reviews Filter by rating 5(11) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RM Roberto M. Marketing Director Food & Beverages ### "Unmatched Service Level, Thumbs Up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2024 SilverBlaze Customer Portal enabled us to meet all our customer needs effectively with the customizable forms while process automation was the other game changer that contributed to more work completed in a short time Pros All the available features are very easy to use and the customer service is top notch as they ensure that every issue is solved. In addition, I liked the customizable forms that are tailored towards our firm needs. Cons No complain, no dislike at all, SilverBlaze Customer Portal does an excellent job. Switched from [Dynamics Billing](https://www.capterra.com/p/81688/Dynamics-Billing/) [Skybill Utility Billing](https://www.capterra.com/p/224537/Skybill-Utility-Billing/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Othuke A. Digital Marketer Security and Investigations ### "Dependable Form and Customer Management Solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2024 Pros SilverBlaze is an impressive and determined utility control system for businesses Cons SilverBlaze includes all the customer assistance that a company want, giving it a rational assistance. Switched from [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) [AMCS Utility Billing](https://www.capterra.com/p/55011/AMCS-Utility-Billing/) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [Netcore Customer Engagement](https://www.capterra.com/p/231034/Netcore-Cloud/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sarah M. Customer Service Manager Utilities ### "Happy SilverBlaze Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2019 SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with. Pros Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services. Cons Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2019 Thank you for the great review Sarah. I'll pass along your comments to Dan and his team. He appreciates the feedback and is always open to ideas to improve the Customer Portal. Always a pleasure to work with you and your fantastic team at OMU! Betty KS Kate S. Customer Care Supervisor Utilities ### "SilverBlaze was easy to work with when setting up our new customer portal. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 22, 2018 Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing. Pros Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login. Cons Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2018 Thanks for the review Kate. We enjoy working with your team and, we truly value your business. I'll pass along your comments regarding the customer password and ratings to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty PC Patty C. Senior Systems Analyst/Programmer Utilities ### "The staff is very easy to work with from demo, purchase, to implementation and ongoing support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2018 Pros This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office. Cons There really isn't much that I don't like about the software! We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration. User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2018 Thanks for the great review Patty. We truly enjoy working with you and your team and, we truly value your business. I'll pass along your comments regarding the tabs to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty GS Garry S. Director of Customer Service Utilities ### "All the staff at SilverBlaze are professional and readily available to answer all questions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2018 Pros It has a modern look and is very flexible to make changes as required. SilverBlaze team is great to work with on enhancements whether driven by customers or their internal technical folks. Cons n/a Currently, I cant's say anything negative about their product. As mentioned on the 'pro' side the team is constantly looking to develop and enhance their products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2018 Thank you for the great review Garry! We truly appreciate your business and enjoy working with you and your team. Regards, Betty JT Jody T. Sr. Applications Specialist Government Administration ### "Excellent quality and service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2018 Excellent quality and superb service. Pros The product has great flexibility for integrating with other software and customers really enjoy the presentation online. Cons There is really nothing for me to comment on from a negative standpoint. Product and service have both been great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2018 Thank you for the great review Jody. We truly appreciate your business and enjoy working with you and your team! Regards, Betty RW Ralph W. Manager Connections ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 19, 2018 Pros Utility is available 27/7. This flexibility makes it capable of allowing customers to perform their work with the utility when it is most convenient for them and not the utility. Very interactive and ensures that all information is collected. Cons I have no real concerns at the present time. We are working on expanding the services and expect it to be even better than the existing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 22, 2018 Thank you so much for the review Ralph. We appreciate your business and your positive feedback. Regards, Betty AP Andrew P. IT Manager Utilities ### "Outstanding support through implementation and post go-live. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2017 Pros A vast improvement over our past customer portal. Easy for our customers to find what they are looking for. Cons There is nothing I don't like about the software. Some of the responsive pages on smaller browser windows are odd. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2017 Hi Andrew, Thank you for your positive review. We will take your observations into consideration. Your feedback is important to us, and we'll review the responsive pages that you made reference to. Please feel free to contact us directly with specific change requests and improvements. Thanks for helping us improve Capricorn. Betty GB Gabriel B. Analyst Utilities ### "Reliable, modern looking and functional customer portal." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 11, 2017 Customer online account portal. Pros Capricorn has an intuitive user-friendly layout. We have had no problems with uptime. SilverBlaze support has been excellent. Cons The customer service representative management access and role assignment is a bit clunky. Creating new CSR roles Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2017 Hi Gabe, Thank you for your positive review. We will take your feedback into consideration. Our priority is to deliver the best Customer Portal for our clients - like you, who are hands-on, and using our product. As such, your feedback is instrumental in improving Capricorn. Thanks again, Betty [View all Reviews](https://www.capterra.com/p/154122/Capricorn/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.