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The SilverBlaze Customer Portal enables Utilities to engage with their customers through self-service web portals that connect customers with utility providers on any device. Intuitive and feature-rich, The SilverBlaze Customer Portal integrates with ANY Billing, CIS, and Smart Meter platform. Completely functional directly out of the box, The SilverBlaze Customer Portal streamlines your utility processes, reduces costs, extends your service to a 24/7 model, and increases customer satisfaction.
Provider
SilverBlaze
Located In
Canada
Foundation
1999
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, In Person, Documentation
Support
Chat
SilverBlaze is a web portal solution built specifically for utility providers who strive to increase customer engagement, improve billing & payments, and to reduce strain on internal resources.
Content Source: SilverBlaze Customer Portal
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SilverBlaze Customer Portal Reviews
Pros
The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.
Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers.
The bill analytics with graphs are outstanding. The team at Silver Blaze is easy to work with, and keeps our best interest in mind.
Cons
There really isn't much that I don't like about the software. We use export tables from our CIS system which means the data is not real time information.
N/a Currently, I cant's say anything negative about their product.
There is really nothing for me to comment on from a negative standpoint.
"Excellent quality and service."
Overall: Excellent quality and superb service.
Pros: The product has great flexibility for integrating with other software and customers really enjoy the presentation online.
Cons: There is really nothing for me to comment on from a negative standpoint. Product and service have both been great.
Vendor Response
"Unmatched Service Level, Thumbs Up"
Overall: SilverBlaze Customer Portal enabled us to meet all our customer needs effectively with the customizable forms while process automation was the other game changer that contributed to more work completed in a short time
Pros: All the available features are very easy to use and the customer service is top notch as they ensure that every issue is solved. In addition, I liked the customizable forms that are tailored towards our firm needs.
Cons: No complain, no dislike at all, SilverBlaze Customer Portal does an excellent job.
"SilverBlaze was easy to work with when setting up our new customer portal. "
Overall: Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing.
Pros: Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login.
Cons: Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.
Vendor Response
"Happy SilverBlaze Customer"
Overall: SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.
Pros: Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services.
Cons: Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data.
Vendor Response
"The staff is very easy to work with from demo, purchase, to implementation and ongoing support."
Pros: This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office.
Cons: There really isn't much that I don't like about the software! We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration. User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available.
Vendor Response
