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Pros
Very reliable and efficient user experience with excellent support.
Our experience with Clarus has been excellent. The system has saved us a great deal of time and overhead, especially compared to our previous self-hosted solution.
Really enjoyable was great learning of the team and [sensitive content hidden] is always there if you need anything great guy.
In a short space of time, fantastic experience with Clarus, they're reactive, always find a solution, system works great, very flexible and advanced compared to older systems.
Cons
Horrible thing is that if the view is for 25 or more lines and scrolling down in stock view column labels are moving as well so don't know what each column is.
This can lead needing to run the reports more than once to get the correct setting. When we first started using Clarus this was not an issue, but an update has made this worse.
On the Run section of My Reports, the visibility of the date fields is limited and it is frustrating that you cannot see the full field.
The lack of integration between our existing software is problematic. The tabs aren't exactly clear and very fiddly.
Showing Most Helpful
Showing 19 of 19 reviews
"Easy to use and effective"
Overall: Overall experience has been really good, with some huge improvements seen through development within the last 12 months.
Pros: Compared to previous WMS systems I have used, Clarus is simple and easy to use without over complicated processes.
Cons: Reporting within Clarus has a wide range of reports available to suit all customer needs with some great detail. To format these reports is slightly complicated and you are not able to share reports created with others to enable them to have the same reports available.
Vendor Response
"rr"
Overall: In a short space of time, fantastic experience with Clarus, they're reactive, always find a solution, system works great, very flexible and advanced compared to older systems.
Pros: WS were attracted to the product due to its cost, flexibility, implementation times, Clarus's vision, cloud solution and more.
Cons: The import process needs improving as the reason codes within the system takes up sufficient time trying to find the solution as they either don't make sense or are unreadable by an end user.
Vendor Response
"Has the potential to be great but needs refining."
Overall: So far, the parts that work, work well. This has taken a long time to get where we are, in this is unfortunately due to the complicated system. There should be a simplistic view as well as and advanced view to slim down necessary options. Also when we need processes changed that work for ourselves this has proven to be lengthy process. As above though, we are in the infancy of using this product so hopefully in time we can iron those out.
Pros: It has the potential to really be a great system. Has lots of information that shows you transactions. Has integrated so far with our current systems.
Cons: There's a lot of confusion with how things are worded with titles etc. Not an easy system to just pick up and use. It takes a long time to get changes implicated that we need. We are in the infancy of this at our site though so hopefully in time this can be improved on.
Vendor Response
"Stock & systems"
Overall: great
Pros: Really user friendly, simple & effective in all areas. Some features are not yet deployed here eg. PI cycle countsgood overview screens for quick system navigationeasy to train with the use of support/
Cons: not great user/audit tracking. Can not see who/when a SKU / set up has been updatedalthough they are quick to respond, sometimes Clarus support are not completely effective at answering my query or problem. Most of the time they need a live example which we are unlikely unable to provide due to the fast paced nature of our business.
Vendor Response
"Clarus Review"
Overall: Generally Clarus is easy to use and gives us good visibility of our stocks and the status of our orders.
Pros: Good visibility of our stocks and the status of our orders.Variety of reporting which meets our needsTransactions function is very useful for stock investigations.
Cons: -- On the Run section of My Reports, the visibility of the date fields is limited and it is frustrating that you cannot see the full field. This can lead needing to run the reports more than once to get the correct setting. When we first started using Clarus this was not an issue, but an update has made this worse.-- There is little instruction on how you can customise reports or views so that they are permanently set on your account. Does this impact others? Conversations with the help chatbot indicate that this is not possible, but it would be good to have some clarity on this and what is possible.-- Stocks are not automatically placed on hold as they go passed their BBD. This has been a requested amend over 18 months ago.
Vendor Response
"Rivermill"
Overall: better independent access to order traceability
Pros: Clear goods in and order traceability and real time view
Cons: Search features are awkward and tricky to get right to get to exact data required . Rapid navigation between orders is not quick
Vendor Response
"Clean and uncomplicated system"
Overall: Our experience with Clarus has been excellent. The system has saved us a great deal of time and overhead, especially compared to our previous self-hosted solution. The user-friendly interface and streamlined processes have made our warehouse management more efficient than ever. Overall, we highly recommend Clarus to anyone looking for a reliable, easy-to-use and full-featured warehouse management system.
Pros: The UI is very unfussy and user-friendly, making it easy for our team to get up to speed quickly. The system speed is lightning fast, allowing us to process orders efficiently. Deployment was a breeze, and we had fantastic engagement from the senior team at Clarus throughout the implementation process. The incorporation of Intercom for guides and help via instant chat is particularly helpful.
Cons: Clarus is a solid warehouse management system, but it would benefit from more integrations with tools like PowerBI and Zapier. The system's reporting and labeling could also be more configurable to better suit our specific needs. While the side menu is functional, it could be made more user-friendly, perhaps with the addition of a full application menu landing page. Overall, with these improvements, Clarus could become an even more valuable asset to our warehouse management processes.
Vendor Response
"Daily user"
Overall: For what I need it's fine.
Pros: I can amend it as I need even if I am 3rd party user. Also like to see transaction live.
Cons: Still not able to set my own view. Also when filtering stock for 1 product, sum of stock quantities would be great to see. Horrible thing is that if the view is for 25 or more lines and scrolling down in stock view column labels are moving as well so don't know what each column is!
Vendor Response
"Ok but not always the easiest to use"
Overall: ok but could be better
Pros: The real time visibility, fairly intuitive.
Cons: Functionality seems to vary day to day.Report pages where half the fields you need to fill in for option values are not visible is annoying.unable to save your own templates.unable to sort frequently used reports.unable to have duplicate PO's - our customers have these so daily it is an issue.
Vendor Response
"Clarus review"
Pros: Once you get into the program and understand it, it is relatively straightforward to use.
Cons: The lack of integration between our existing software is problematic. The tabs aren't exactly clear and very fiddly. It's not the most intuitive or user friendly app and takes a long time to understand.
Vendor Response
"Flexible, cost effective warehouse management solution"
Overall: Very reliable and efficient user experience with excellent support.
Pros: Ease of use, flexible integration options, access to comprehensive APIs
Cons: No comprehensive stock taking functionality.
Vendor Response
"Further development needed"
Pros: Clarus is user friendly and I like that you can have multiple windows open at one time.
Cons: The loading is very slow and if looking at multiple lines the system crashes.
Vendor Response
"ClarusWMS review"
Pros: Ease of use compared to previous WMS provider. Graphics are clean and clear, and the layout is simple to follow.
Cons: Scheduled reporting is quite limited, and any additional reports that aren’t included as standard need to be requested from the Clarus Support team.
Vendor Response
"Easy to use"
Pros: Very clear, self explanatory when using.
Cons: nothing at all, easy to use so there wasn't any down side to it
Vendor Response
"Clarkson Review"
Pros: large pick operations ability to operate.
Cons: Adaptors to link direct to automation, Voice pick and AGVs.
Vendor Response
"Using Clarus for storage warehouse "
Overall: Ease of use, overall
Pros: Clarus is very user friendly and easy to navigate, great for everyday use
Cons: nothing, the layout of the system is great and very easy to use
Vendor Response
"The best WMS i have ever used "
Overall: Really enjoyable was great learning of the team and [sensitive content hidden] is always there if you need anything great guy!
Pros: Everything is very self explanatory and easy to follow. Easy to pick up when training
Cons: If i am honest there isn`t much I don`t like. If i come across a stumbling block it gets sorted or explained very quickly
Vendor Response
"Efficient "
Overall: Makes my job easier and more efficient so i can utilize my time on other jobs
Pros: very easy to use. customer support very helpful
Cons: not being able to amend once sent. Needs more functions.
Vendor Response
"Excellent and very flexible system with solid team behind it"
Overall: Solid and reliable system implemented by a very experienced team. It became core part of our business
Pros: Order picking process and all the safety processes that minimise potential for mistakes. Goods in/out features allow us to keep control of the stock.
Cons: Learning curve as always with new system.
Vendor Response