Who Uses This Software?

Wholesale distribution, Retail, Manufacturing, Automotive, Logistics, Government and Finance.


Average Ratings

9 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • B2BGateway
  • www.b2bgateway.net/
  • Founded 1999
  • United States

About B2BGateway EDI

Cloud based, fully integrated EDI and automated supply chain communication hub.


B2BGateway EDI Features

  • AS2 Capability
  • Data Format Translation
  • Document Archiving
  • EDI Testing
  • Reporting/Analytics

B2BGateway EDI Reviews Recently Reviewed!


Mixed Review

Aug 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: We love the fact we get to manage our own cross reference tables as this was one of the main reasons for switching providers. Managing errors and things of that nature are fairly easy as well. The fact it is all within NetSuite is a huge bonus!

Cons: Customer support and set up time frames are extremely long. I am not sure if they are just experiencing growing pains or are short handed but the lead time to get a resolution from a support case it a lot longer than it used to be and is getting longer and longer by the day.

Overall: I really love the Built for NetSuite concept B2B has however, it seems as though there is some basic functionality that NetSuite has that it does not support as well as functionality that other EDI solutions hosted outside of NetSuite have that B2B does not. Thus far they have been able to give us everything we have asked for or need but it takes a long time to get it the solutions created and live or the fixes completed. When I say long time, I am not talking a week or two... Months. Their lack of communication on open support cases isn't great either. There have been numerous instances where I have asked for an update on a case multiple times before receiving a response.

ELECTRONIC TRANSFER OF DATA

Mar 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the EDI software the most as it is cost-effective, paper processing and cutting paper waste decreases the paper cost. The machine learning and cloud computing of the software removes all my errors, redundancies, and computational repetition that are most common among us. The electronic transfer of data makes me sure about accuracy and consistency without sacrificing pace. This software helps to transfer my documents fast by using the technology of cloud computing and fast processing.

Cons: I find EDI software to have multiple standards that limit how many devices are connected to the network. There is no strict standardization of the XML web-text language, and it permits me to contribute to the coding. EDI software involves a high price, and it is more pricy for me. This software limits the kind of partnerships I can develop with. It requires multiple formats of documents that can malfunction for having cross-compatibility issues.

Overall: The EDI Software is best for being perfect for me as it is cost-effective and it eliminates all the errors. Using EDI, my documents are transferred quickly, and there are least processing errors. Besides having cross-compatibility issues, I can promptly improve efficiency and speed results in better customer services and increased metrics, as it is easy to identify and take the benefit of all the opportunities. This software is somehow challenging to implement, but once it is understood, you can enjoy multiple benefits like me.

Excellent folks to work with, solved our problem easily.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, helpful support, problem free. Integrates easily with out accounting software.

Cons: None

Great Service and EDI Support

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They customized their services to fit our workflow that allowed us to automate our order entry and invoicing process

Cons: We did not have any cons while doing business with them.

Overall: Great!

Patricia

Aug 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like about the software is that it is easy for everyone to understand

Cons: If there are any issues and it is down the length being down to long

Overall: I like it because easy to understand

amazing

Apr 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: intuitively user-friendly GUI, ad-hoc approach of the setup and production support teams, adjustability

Cons: sometimes it takes too long for the production support team to react on the issue. Not always, but this happens from time to time that the response time can be low

NetSuite Connector

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The step by step setup, allowed for a better understanding.

Cons: At times it can be tedious, but I know that is all part of EDI to make sure it works properly.

Overall: We originally started with other CSR, which was good, but another CSR has taken over and has done an outstanding job, considering this is my 1st EDI experience, my knowledge was lacking, but this CSR has helped tremendously thoroughly explaining and assisting when needed. I could not be happier with CSR's performance.

Easy and affordable integration for small business

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the team that make sure your project is done, transparency of the project you will see the project milestones and easy to use

Cons: Make sure you get all your requirements upfront

Capterra loader

EDI Specialist

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, convince, appearance and format.

Cons: Did not have any dislikes with the application.