Who Uses This Software?

Small businesses of all sizes - Retail, Food Service, Non-profit Organizations, and Professional Services


Average Ratings

22 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    24/7 (Live Rep)

Vendor Details

  • Worldpay
  • www.worldpay.com
  • Founded 1997
  • United States

About Worldpay

Whether youre selling in a store or on the road, our Point of Sale solutions make payment acceptance easy. They're incredibly quick to set up so you can take payments in seconds from all major credit and debit cards. Accept card payments anywhere from your mobile device or counter. Access transaction reports anywhere and anytime to understand your customers and manage your business. Get help from our technical support team, where representatives are available 24/7.


Worldpay Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Worldpay Reviews Recently Reviewed!

We haven't experienced any issues with this product itself. There transactions flow efficiently

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can process without any lag time and we never have any technical difficulties with processing credit cards

Cons: We do not have any complaints. Customer Service could be more trained in the accounts administration department but the product itself is a winner

Overall: We set up mini restaurants offsite and we are able to accept credit cards without any hassle

Vendor Response

by Worldpay on December 05, 2017

Thanks for your feedback Quiana. Glad to help the Chick-fil-A group!

best value

Dec 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to use. low initial cost, reports are great, have recommended this system to multiple small business owners

Cons: would like to use scanner to receive inventory, would like to be able to have multiple skus for same items

Vendor Response

by Worldpay on December 04, 2017

Thanks for your feedback Dale. Glad to help your business grow!

Great company with an outstanding staff

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to learn the software. The intuitive nature of the selections is very helpful. My anxiety was assuaged away.

Cons: There was some redundancy, however it helped to support the application and effectiveness of the software.

Vendor Response

by Worldpay on December 04, 2017

Thanks for your feedback Chandler. Glad to help your business grow!

Great POS. Easiest to use by far!!!

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that the transactions usually run through very quickly. (I don't like it when my customer is having to wait on me.)
I like the newly integrated CHIP system. I like that I can assure them of a secure connection for the transaction.
The ease of reloading the transaction paper.
Auto print outs of the prior day are always ready to be filed when we get here of a morning.

Overall: Ease of accepting the cards & then transitioning to the CHIP cards was superbly easy!

Vendor Response

by Worldpay on December 04, 2017

Thanks for your feedback Serina. Glad to help your business grow!

Very reliable,whenever I have had a question or issue , customer service always takes care of it.

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: it is very easy to use, self explanatory. No issues using it, always runs properly and it is easy to read.

Overall: It is easy to use, easy to read. Basic enough even for people not into computers to use.

Vendor Response

by Worldpay on December 04, 2017

Thanks for your feedback Andrew. Glad to help your construction business grow!

Easy to use, money deposited into my account the very next day

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple to use, there are no clumsy, separate terminals to deal with. The entire process is web based and can use it right from my laptop or tablet.

Cons: Card reader does not work. Worldpay was supposed to send me a replacement card reader over a year ago, but never did. Must always manually enter each transaction.

Overall: Simple to use, can log on from any computer.

Vendor Response

by Worldpay on December 04, 2017

Thanks for your feedback Tom. Glad to help your business grow!

WorldPay customer service has been outstanding!

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is easy to use and can be accessed from your phone or other mobile device. It is very user friendly.

Cons: The prong on the card reader is not durable and will break off into the phone from constant handling. I would like a sliding card reader that is more durable.

Overall: The ease of taking credit, debit and SNAP cards at all of our mobile market locations.

Vendor Response

by Worldpay on November 29, 2017

Thanks for your feedback Donna. Glad to help your business grow!

Not sure why a CSM has to call me to offer a better rate. We are a platinum customer!

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The server never goes down so our processing goes smoothly day in and day out. When we call in and have an under charge or over charge, we are walked through and able to process a debit/credit right away.

Cons: We might need new terminals but how would we know? Would love to have a dedicated CSM so we have a point of reference.

Vendor Response

by Worldpay on November 28, 2017

Thanks for your feedback Stacey.We will have someone from Customer Service reach out to you soon. Glad to help your business grow!

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We have had only a few issues with the system, and the customer service was able to guide us through

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Accessibility from any computer or mobile device, can recharge an account from a previous transaction, and and refund an account quickly and easily.

Cons: Cannot look at the same card/acct transactions over the course of the year, useful for a patient's Health Savings Account. We understand we could set up a recurring payment account, but we are unsure how to do that.

Overall: Ease of use and accesibility

Vendor Response

by Worldpay on November 29, 2017

Thanks for your feedback Dr. Vincent. Glad to help your business grow!

Stressfree

Nov 26, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to Use, Convenient and GREAT LOCAL REPS. They helped set up my whole system including my POS and helped me get a deal on it!

Cons: Slightly confusing on when they will take out money from your account. I have been switched around several times. Also still waiting on my refund for something they had as a mistake, months ago.

Vendor Response

by Worldpay on November 27, 2017

Thanks for your feedback Carla. Regarding the refund, please send an email to customer.impact@worldpay.us with your merchant ID. Glad to help your business grow!

I only have a few customers who pay by credit card so I use the app infrequently but I ifnd it quick

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is the only merchant software that I have used so I don't have anything to compare it to. However, I do find that it is quick, reliable and easy to use.

Cons: For some reason the adaptable card reader will not fit my Samsung S7 Active phone so I have to manually enter the card information.

Overall: I am able to give my customers more options for payment for my services.

Vendor Response

by Worldpay on November 22, 2017

Thanks for your feedback. Glad to help your business grow!

good software, but hard to reach customer service

Nov 19, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: ease of use and setup. the portal is user friendly and reports are accurate. its never down. interface is good

Cons: customer service is something I would like them to improve upon. they are quick to setup but any questions that I have are hard to answer if I call their customer service

Vendor Response

by Worldpay on November 20, 2017

Thanks for your feedback Kanwarpal. For customer service, please send an email to customer.impact@worldpay.us with your merchant ID. Glad to help your business grow!

SO FAR SO GOOD COMPARING TO CHASE WE HAD BEFORE. THANK YOU

Nov 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: IT SEEMS IS EASY TO USE AND FASTER TO DO ALL TRANSACTIONS. NOT COMPLICATED LIKE OTHERS AND EASY TO TRAIN CASHIER ON IT.

Overall: FASTER TO USE, AND LEARN.

Vendor Response

by Worldpay on November 20, 2017

Thanks for your feedback Ray. Happy to help your business grow!

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Very simple process to get started and very responsive with questions.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple process to get started and very responsive to questions.
Very reliable and easy to use. The reports are very well written.

Overall: Very simple process to get started, very responsive with questions and good informational reports from the data.

Vendor Response

by Worldpay on November 20, 2017

Thanks for your feedback Nancy. Glad to help your business grow!

3684f429d7eae59bfb475824c155daf1

Worldpay is cost effective and easy to use!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Transaction reports are easy to pull and I love the monthly reports. It is a very easy program to use.

Cons: We do have technicians in the field that have issues with input amounts on their tablets. That is our main gripe with this product.

Overall: Cost effective.

Vendor Response

by Worldpay on November 17, 2017

Thanks for your feedback Dawn. Glad yo help your business grow!

Customer Support walked me through the set-up process and it was easy to use and train others.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Our vendors at our Farmer's Market saw an increase in sales due to the POS being offered. We received our funds the next business day.

Overall: More vendors participating in our Farmer's Market because we can offer did way of payment

Vendor Response

by Worldpay on November 17, 2017

Thanks for your feedback Susan. Glad yo help your business grow!

The system works well most of the time, but has glitches.

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's pretty easy to use for our servers and managers. My contact person Matt Palenschatt is wonderful and always responds to my problems quickly and even on weekends!

Cons: That it has glitches, like sometimes it won't read chip credit cards, then if we use the swipe function if the swipe function and the customer disputes the card we get stuck with paying for the dispute even if it's bogus

Overall: Decent pricing, good customer reprensentative

Vendor Response

by Worldpay on November 17, 2017

Thanks for your feedback Linda!

We went with World Pay when we changed over to the Club Automation Online Booking System.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Since it's kinda of 'build in' to the Club Automation system, we are happy with it. It's great to have the ability to take Credit Cards for all purchases and services.

Vendor Response

by Worldpay on October 24, 2017

Thanks for your feedback Loretta!

While I only use Worldpay pos seasonally, it meets our needs.

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and efficiency of return on money to our bank for card usage, since we have no electricity to run other pos systems..

Cons: While the software itself is efficient, the hardware must be charged weekly, even with very little use.

Overall: The opportunity to establish a new farmers market in a food desert where there were few amenities, thus giving customers access to healthy foods with the use of EBT/SNAP and/or credit/debit cards.

Vendor Response

by Worldpay on October 17, 2017

Thanks for your review. We value your feedback!

VERY user friendly

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Takes care of everything
Reports, payroll, items sold, etc. Have never had a problem with accuracy

Cons: Don't really have a con. Software does everything I need it to do. Don't really know of anything I would change.

Overall: Able to track fill sales and deposit amount with ease.
Ok to

Vendor Response

by Worldpay on August 16, 2017

Hi Teresa, glad you're enjoying our Mobile & Tablet POS solution!

Great customer service...

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use and understand.
And it makes sense for someone that is not computer savy to navigate the software.

Vendor Response

by Worldpay on August 15, 2017

Hi Terri, Thank you for your positive feedback!

It works fine for what I need, but I don't need much.

Aug 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can generate reports I need quickly to find the information that is important to running my business.

Cons: The software is a bit awkward to get into at first: finding the correct website if it isn't bookmarked, having to jump through a couple of hoops before just getting to the business at hand.

Overall: It is an easy and inexpensive option for me as an individual business owner.

Vendor Response

by Worldpay on August 10, 2017

Hi Kelly, Thank you for your positive feedback!