# Worldpay for Business Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Worldpay for Business the right Point of Sale solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154146/Payment-Processing/reviews --- Worldpay for Business 4.1 (34) [View alternatives](https://www.capterra.com/p/154146/Payment-Processing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Worldpay for Business Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews DB Danni B DirectorRetail, 2 - 10 employeesUsed the software for: More than 2 years. “In addition they added £200 commission charges as well as us absorbing the fraudulant card costs“ July 22, 2025 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brad H. Co-Founder/Chief Janitor Restaurants Used the software for: 6-12 months ### "CC processing companies aren't the cream of the crop, but WP is better to work with than most" July 26, 2018 4.0 Credit card processing platforms are somewhat of a commodity, so service is one of the big differentiators and we've been pleased with Worldpay's service and the ISO that we've worked with. They've been pretty straight forward with us and been able to resolve any issues we've had which we've been happy about. Pros Their customer service has been good at handling issues we've had. I've known many people using First Data and other processors to have issues with Customer service. Also, we have a good price with them which makes it attractive for us. Cons We wanted to do some pretty technical things with them but some of their tech and integrations were a bit outdated and limited what we could do. So we had to settle for a less than ideal solution. But most people aren't trying to do as complex of things as we were so probably not an issue for 99% of businesses looking at world pay. Review Source Dr. Vincent P. Owner Used the software for: 2+ years ### "We have had only a few issues with the system, and the customer service was able to guide us through" November 27, 2017 5.0 Ease of use and accesibility Pros Accessibility from any computer or mobile device, can recharge an account from a previous transaction, and and refund an account quickly and easily. Cons Cannot look at the same card/acct transactions over the course of the year, useful for a patient's Health Savings Account. We understand we could set up a recurring payment account, but we are unsure how to do that. Review Source Response from Global Payments November 29, 2017 Thanks for your feedback Dr. Vincent. Glad to help your business grow! DB Danni B. Director Retail Used the software for: 2+ years ### "Stay Away From World Pay " July 22, 2025 1.0 Very bad customer service who are dishonest We had an account with World Pay for more than seven years and they are too expensive. More than 60% more expensive compared to other companies. Monthly payments and transaction charges are much more expensive than the competition Once we took money from a customer with a PDQ machine face to face an of £1250 But after three months they took the money back claiming a stolen card to which we were not insured They told us to contact our bankers but our bankers told us it was World Pay's responsibility In addition they added £200 commission charges as well as us absorbing the fraudulant card costs After speaking to them on the phone they asked us to pay £1,300 no more but they not honor this agreement and are deducting £1450 from our account. Pros Nothing to admire with World Pay Cons Huge Bank Charges Review Source Dawn F. HR/Accounting Assistant Used the software for: 2+ years ### "Worldpay is cost effective and easy to use!" November 16, 2017 5.0 Cost effective. Pros Transaction reports are easy to pull and I love the monthly reports. It is a very easy program to use. Cons We do have technicians in the field that have issues with input amounts on their tablets. That is our main gripe with this product. Review Source Response from Global Payments November 17, 2017 Thanks for your feedback Dawn. Glad yo help your business grow! VR Verified Reviewer Project Manager Used the software for: 2+ years ### "While I only use Worldpay pos seasonally, it meets our needs." October 16, 2017 4.0 The opportunity to establish a new farmers market in a food desert where there were few amenities, thus giving customers access to healthy foods with the use of EBT/SNAP and/or credit/debit cards. Pros Ease of use and efficiency of return on money to our bank for card usage, since we have no electricity to run other pos systems.. Cons While the software itself is efficient, the hardware must be charged weekly, even with very little use. Review Source Response from Global Payments October 17, 2017 Thanks for your review. We value your feedback! CS Claire S. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Trustworthy and Simple" September 11, 2019 2.0 Worldpay allows our clients to easily submit credit card payments, and allows our staff to easily track and manage the transactions on our end. Pros The reason I appreciate Worldpay so much is largely because of the reports. Transactions are extremely detailed easy to search. Our business has utilized this payment system for years, and the transaction process is always quick and reliable. Most of the time spent in the software is spent utilizing the virtual terminal and reporting features. Cons The home dashboard interface is somewhat complicated, and some links aren't operable some of the time. Unlike the express virtual terminal, the home dashboard is crowded and not very helpful. Review Source pooja K. Founder Medical Practice Used the software for: 2+ years ### "ITS NOT THE BEST" September 11, 2018 1.0 Pros easy to use but not accurate information the portal is easy to use Cons the fees are ridiculous, and the statements do not add up its a lot of extra work bc things are wrong when doing the monthly review Review Source RAY H. D.L. Used the software for: 1-2 years ### "SO FAR SO GOOD COMPARING TO CHASE WE HAD BEFORE. THANK YOU" November 19, 2017 4.0 FASTER TO USE, AND LEARN. Pros IT SEEMS IS EASY TO USE AND FASTER TO DO ALL TRANSACTIONS. NOT COMPLICATED LIKE OTHERS AND EASY TO TRAIN CASHIER ON IT. Review Source Response from Global Payments November 20, 2017 Thanks for your feedback Ray. Happy to help your business grow! VR Verified Reviewer Marketing Manager Printing Used the software for: 2+ years ### "Easy online payment solution" March 20, 2019 5.0 On the whole, we feel very pleased with how Worldpay have helped our site accept online payments. Pros Worldpay makes every aspect of accepting online payments very straightforward and easy to set up. Cons Making the annual pci compliance a bit easier to renew along with automated monthly invoicing to my email would be good. Review Source Shiawtian C. Associate Used the software for: Less than 6 months ### "Check and balance on different tasks simple with this" February 11, 2018 4.0 Pros Clearly lay out who is performing which tasks. The system incorporates controls that recognize who prepared the task, who reviewed the task, and who authorized the task once completed. A great tool for multiple department collaboration on sharing documents, and tasks. Cons The user dashboard interface is cluttered with too much information. The software will take some time to get used to due to its detailed term and language. Review Source CS Carla S. Owner Used the software for: Less than 6 months ### "Stressfree " November 26, 2017 3.0 Pros Easy to Use, Convenient and GREAT LOCAL REPS. They helped set up my whole system including my POS and helped me get a deal on it! Cons Slightly confusing on when they will take out money from your account. I have been switched around several times. Also still waiting on my refund for something they had as a mistake, months ago. Review Source Response from Global Payments November 27, 2017 Thanks for your feedback Carla. Regarding the refund, please send an email to customer.impact@worldpay.us with your merchant ID. Glad to help your business grow! AC Andrew C. accounts manager Construction Used the software for: 2+ years ### "Very reliable,whenever I have had a question or issue , customer service always takes care of it." December 1, 2017 5.0 It is easy to use, easy to read. Basic enough even for people not into computers to use. Pros it is very easy to use, self explanatory. No issues using it, always runs properly and it is easy to read. Review Source Response from Global Payments December 4, 2017 Thanks for your feedback Andrew. Glad to help your construction business grow! SN Serina N. COO Automotive Used the software for: 2+ years ### "Great POS. Easiest to use by far!!!" December 1, 2017 5.0 Ease of accepting the cards & then transitioning to the CHIP cards was superbly easy! Pros I like that the transactions usually run through very quickly. (I don't like it when my customer is having to wait on me.) I like the newly integrated CHIP system. I like that I can assure them of a secure connection for the transaction. The ease of reloading the transaction paper. Auto print outs of the prior day are always ready to be filed when we get here of a morning. Review Source Response from Global Payments December 4, 2017 Thanks for your feedback Serina. Glad to help your business grow! LP Linda P. CEO Hospitality Used the software for: 2+ years ### "The system works well most of the time, but has glitches. " November 16, 2017 5.0 Decent pricing, good customer reprensentative Pros It's pretty easy to use for our servers and managers. My contact person Matt Palenschatt is wonderful and always responds to my problems quickly and even on weekends! Cons That it has glitches, like sometimes it won't read chip credit cards, then if we use the swipe function if the swipe function and the customer disputes the card we get stuck with paying for the dispute even if it's bogus Review Source Response from Global Payments November 17, 2017 Thanks for your feedback Linda! DP Donna P. Owner/CEO Food Production Used the software for: 2+ years ### "WorldPay customer service has been outstanding! " November 27, 2017 5.0 The ease of taking credit, debit and SNAP cards at all of our mobile market locations. Pros It is easy to use and can be accessed from your phone or other mobile device. It is very user friendly. Cons The prong on the card reader is not durable and will break off into the phone from constant handling. I would like a sliding card reader that is more durable. Review Source Response from Global Payments November 29, 2017 Thanks for your feedback Donna. Glad to help your business grow! SA Stacey A. Owner Used the software for: 2+ years ### "Not sure why a CSM has to call me to offer a better rate. We are a platinum customer!" November 27, 2017 5.0 Pros The server never goes down so our processing goes smoothly day in and day out. When we call in and have an under charge or over charge, we are walked through and able to process a debit/credit right away. Cons We might need new terminals but how would we know? Would love to have a dedicated CSM so we have a point of reference. Review Source Response from Global Payments November 28, 2017 Thanks for your feedback Stacey.We will have someone from Customer Service reach out to you soon. Glad to help your business grow! WT Warren T. Technology Adviser Leisure, Travel & Tourism Used the software for: 2+ years ### "Cheap, stable, reliable... but you'd better have patience" March 22, 2019 4.0 Pros Worldpay has the scale / size / brand going for them. They still have fab rates, and of course a full suite of solutions for all your traditional payment needs. Reliable and hasn't given us any problems, once set up and running. Cons Setting up is a pain. Telephone and email support are patience-testing. Way too many old-school / antiquated processes and requirements. Made worse by slow customer support. Worldpay really needs to improve in this area - pretty much every other provider out there can get you set up in a matter of hours. Review Source AC Alexandra C. Finance Manager Used the software for: 1-2 years ### "One of the best payment processors out there" March 21, 2018 5.0 Pros Client portal contains a lot of data, tons of reports, like reconciliation, settlement, activity etc. Development team supports custom requests and was very helpful during account setup. WorldPay supports ACH (eCheck feature). All customer support questions are handled pretty fast. Newsletter let you know about any upcoming changes in the industry or within the company. Cons There may be more features that can be implemented, hopefully, with time they will develop more API functions. Review Source DS Dale S. owner Used the software for: 2+ years ### "best value" December 2, 2017 4.0 Pros easy to use. low initial cost, reports are great, have recommended this system to multiple small business owners Cons would like to use scanner to receive inventory, would like to be able to have multiple skus for same items Review Source Response from Global Payments December 4, 2017 Thanks for your feedback Dale. Glad to help your business grow! MR Maggie R. A/R Chemicals Used the software for: 6-12 months ### "Processing Partner" October 10, 2018 4.0 The company I work for uses Vantiv which is a partner of WP, switching over from Vantiv was a little chaotic but after getting use to WP I can see the benefits and continue to see them as the software evolves. For example, I like the feature that recently appeared on the home screen for disputed charges. It is right in the home screen which is one of the #2 reasons one might have to learn g in and use the processing software. Pros Ease of use when using the software, for example it is similar to Vantiv in the sense that you can log on and quickly verify charges. Cons The way you have to continually change your password every 2 weeks or so. That’s inconvenient. Review Source Nancy L. Chief Financial Officer Used the software for: 6-12 months ### "Very simple process to get started and very responsive with questions." November 16, 2017 5.0 Very simple process to get started, very responsive with questions and good informational reports from the data. Pros Very simple process to get started and very responsive to questions. Very reliable and easy to use. The reports are very well written. Review Source Response from Global Payments November 20, 2017 Thanks for your feedback Nancy. Glad to help your business grow! TB Teresa B. General manager Food & Beverages Used the software for: 1-2 years ### "VERY user friendly " August 15, 2017 5.0 Able to track fill sales and deposit amount with ease. Ok to Pros Takes care of everything Reports, payroll, items sold, etc. Have never had a problem with accuracy Cons Don't really have a con. Software does everything I need it to do. Don't really know of anything I would change. Review Source Response from Global Payments August 16, 2017 Hi Teresa, glad you're enjoying our Mobile & Tablet POS solution! KS Kanwarpal S. Dentist Used the software for: 6-12 months ### "good software, but hard to reach customer service" November 19, 2017 5.0 Pros ease of use and setup. the portal is user friendly and reports are accurate. its never down. interface is good Cons customer service is something I would like them to improve upon. they are quick to setup but any questions that I have are hard to answer if I call their customer service Review Source Response from Global Payments November 20, 2017 Thanks for your feedback Kanwarpal. For customer service, please send an email to customer.impact@worldpay.us with your merchant ID. Glad to help your business grow! DH David H. General Manager Plastics Used the software for: 2+ years ### "Clunky and not intuitive " February 17, 2023 3.0 Replaced it with Square Pros Recognised throughout industry so i some ways easy to operate Cons Clunky - not easy to use - not intuitive Review Source QS Quiana S. Catering DIrector Restaurants Used the software for: 6-12 months ### "We haven't experienced any issues with this product itself. There transactions flow efficiently " December 4, 2017 5.0 We set up mini restaurants offsite and we are able to accept credit cards without any hassle Pros We can process without any lag time and we never have any technical difficulties with processing credit cards Cons We do not have any complaints. Customer Service could be more trained in the accounts administration department but the product itself is a winner Review Source Response from Global Payments December 5, 2017 Thanks for your feedback Quiana. Glad to help the Chick-fil-A group! 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