# GoSquared Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GoSquared Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/p/154150/GoSquared --- # GoSquared Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GoSquared ## What is GoSquared? The fully integrated platform to manage the lifecycle of the customers of your subscription businesses. Customer Engagement Software. Improve user engagement and retention with effortless, personalised, multi-channel messaging. Real-Time Web Analytics. Award-winning and market-defining real-time web analytics to understand and improve your acquisition. Live-Chat Software. Intelligent live chat software to convert more website visitors to sign-ups. ## What is GoSquared used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Web Analytics](https://www.capterra.com/web-analytics-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 0% Negative 4% Starting price $9 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GoSquared?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gosquared.com&name=GoSquared) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GoSquared 4.9 (27) VS. [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $9 Flat Rate, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (27) Ease Of Use 4.5 (907) Value For Money 4.7 (25) Value For Money 4.7 (826) Customer Service 4.9 (27) Customer Service 4.8 (846) ## GoSquared alternatives [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (6,970)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (243)](https://www.capterra.com/p/123868/Claritysoft-CRM/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [4.4 (5,818)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157279/Dynamics-365/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Marketing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Interaction Tracking 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Internal Chat Integration 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Incorporation of a chat or messaging system within an organization's internal communication infrastructure Lead Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Lead Qualification 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors GoSquared 29 features Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Manage, organize, and store contact information Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Create and send email blasts/campaigns Public or private sharing of digital files such as documents, audio/video, images, and more Establish measurable goals and objectives and track their progress over a specific period of time Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Log and store the source of contacts/leads View and track pertinent metrics to find patterns and gain insights from data Group leads or contacts based on their specific characteristics Set up connections to third-party platforms to improve business processes Track the amount of time users spend on websites View messages sent by both parties during the chat conversation Monitor user activity through engagement methods Track and analyze information regarding website visitors Monitor activity of individuals who visit your website using cookies Get Advice We can help you find the software with the features you need. Features 4.7 (27) 4.7 Based on 27 reviews ## Pricing Value for money 4.7 (25) Free Trial [View pricing plan details](https://www.capterra.com/p/154150/GoSquared/pricing/) Engage $0.00 It includes: - Targeted Messaging - User Analytics Web Analytics $9.00 Flat Rate,Per Month It includes: - Dashboard - Email Reports - Event Tracking - GDPR Compliant - Privacy Controls - Unlimited Data Retention - Unlimited Team Sharing - UTM Campaign Tracking Live Chat for Sales $29.00 Flat Rate,Per Month It includes: - Attachments - Conversation Search - GDPR Compliant - Internal Notes - Knowledge Base Integration - Mobile Apps - Privacy Controls - Saved Replies - Team Inbox - Unlimited Data Retention - Unlimited Sending Volume - Visitor Prompts Value for money 4.7 (25) 4.7 Based on 25 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (27) 4.9 Based on 27 reviews ## User reviews Overall rating 4.9 Based on 27 reviews Filter by rating 5(25) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AE Asger E. CEO Education Management ### "Required to contact customer service to upgrade, but customer service does not exist..." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 2, 2020 negative Pros It doesn't matter what i like, because I can't use the software. After I paid, they require me to contact customer service to use the product. Customer service does not exist. Cons The company itself builtin the greatest growth reduction they could, which is a requirement to contact their, non-existing, customer service to upgrade or even use the plan. This after you even pay, they will take away features from you until you contact their customer service, which AGAIN DOES NOT REPLY. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ESEOSA I. Digital Marketing Executive Information Technology and Services ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2019 Overall, it worked for our company in the early stages of our user numbers, but at some point we outgrew it and had to look to other solutions. However, every new project that starts internally launches with Gsquared as their go-to tool for user insight. Pros \- First off, ease of integration with 3rd-party tools such as Zapier is a big plus - Setup is not a big headache - Great for real-time analytics on site visitor activity - The live-chat feature works like a charm too Cons \- I would say it is most ideal for small-to-medium scale operations and not so much for enterprise applications, so control expectations when adopting as you consider your scale of operations That's about it really, as long as you don't apply for the wrong scale of operations, you'll have a great time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sunil C. Digital Director Publishing ### "Product Knowledge is everything! GoSquared delivers this!!!!!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 27, 2018 I have been able to link GoSquared from my website to my email marketing system. It has been able to change our business. I can now send emails to a selected group rather than to mass. Pros The software allows SMEs and larger corporations to build relationships with particular groups of individuals. I love how this integrates with Zapier. CSR have terrific product knowledge which makes even a novice find the product easy to navigate. If you want an easy CRM system that builds relationships with your clients; get yourself GoSquared. Cons Improve its integrations with wordpress so we can link in more elements of personalisation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jose Asdrubal M. Upworker Internet ### "All in one system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 25, 2018 Pros As a chat system, it works great, it allows you to contact clients back, once chat is closed, also allows supervisors to jump into the chat if help needed. Cons None, that I can think, probably it is a little bit expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Charlotte B. Training Co-ordinator Education Management ### "Chat with ease" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2018 From the first week of using GoSquared we have had an increase in customer contact, the ease of use means that I don't have to spend hours teaching my colleagues how to use it I can just add them to a project and 5 minutes later they are answering chat messages. I would highly recommend adding GoSquared chat feature to any sales website. Pros Really easy to install and great interface which is fully customisable Cons Could link to a database so it can be used as a forensics tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jonathan S. Head of Product Design Computer Networking ### "GoSquared is a powerful, simple-to-set-up alternative to Google Analytics." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2018 GoSquared is a powerful, high-quality analytics suite that is well worth spending the money on. Pros GoSquared is powerful and very easy to set up. It allows you to drill in an analyze website traffic by source, region, pages, and social content in a summarized dashboard that provides value not just for marketing teams but for key stakeholders throughout the organization. Cons While GoSquared is powerful and simple there were some strange data discrepancies between total visitors and Google Analytics that we could never properly reconcile. That aside, it is a great premium product for getting answers quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aleksei T. Independent Software Specialist ### "lightweight web crm solution with smart groups and nice interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2018 support for smart groups and easy management contacts in automated way Pros cheap price and feature-reach solution simple integration and support for universal segment.io tool Cons missed companies entities in data structure integration with only some essential external services instead of built-in support for this features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Charles T. Ceo And Co-Founder Internet ### "GoSquared are our go to platform for realtime people analytics and integration for our clietns." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2018 Instead of us building a real-time analytics platform or having to customise and integrate something into our backend we have been able to use GS for a key feature-set as a value add for our clients with tight integration into Zapnito. Pros Simplicity, performance and integration services. GoSquared also provide excellent and friendly support and services. GS provide great tools for learning more about customers and a simple interface with great dashboards and plug-ins. We recommend GS as an add-on to all our accounts. Cons More white-label and multi-tenant features for enterprise clients. There are not alot of cons I can think of besides the above. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner ### "Finally! Website analytics that make sense!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2018 I actually enjoy monitoring my website analytics thanks to GoSquared! Pros GoSquared provides historical and real-time website analytics that are easy to understand and filter through. Their support team is super responsive and great to work with. Cons Pricing can get a bit expensive, especially when you start turning on some of their newer features. While their quality of service is better than competitors, their pricing is much higher. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Scott W. Owner Sports ### "From initial review to implementation has been amazing. Customer support outstanding." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 13, 2018 It's far too addictive. Just trying to understand all of the data has been our biggest hurdle. Pros The analytics are the best I have ever seen. We are able to get information about our website activity in real-time and has allowed us to tailor our activity. The chat feature has also helped us generate new customers easily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154150/GoSquared/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)