GoSquared

GoSquared

5 / 5 7 reviews

Who Uses This Software?

Online businesses, especially software focused businesses such as SaaS.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $95.00/month
  • Pricing Details
    GoSquared scales with the size of your customer base, with unlimited seats.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • GoSquared
  • www.gosquared.com
  • Founded 2006
  • United Kingdom

About GoSquared

All-in-one platform for your business to acquire leads, build product, close deals and delight customers.


GoSquared Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

GoSquared Reviews Recently Reviewed!

50c755f091c97bfbc4a87c1994f2b832

Great product; great team... and our customers love GoSquared too!

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it enables you to do something with your website analytics, not just see what the stats are. Smart Groups for automated reporting and targeted messaging is an especially cool feature. The team are awesome, very friendly and helpful to us and our customers. As a software provider ourselves, we only recommend tech that we think to be great, like GoSquared.

Cons: It could be better geared for enterprise customers. (We provide GoSquared access to all our customers so that they can get the best from the websites they build using our tech.) Sometimes it could be easier to manage all of our customers' accounts simultaneously.

Overall: Helps our customers understand how to get the most from the websites they create using our software and therefore makes our product work better and our customers happier.

This is a programme that is so easy to pick up with such clever capabilities

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The individual analytics of specific users on our Zapnito platform. Being able to see who is on the site is especially useful for a real-time response to customer queries and even prospect assisting

Overall: I have only had a short experience of the platform however as a rule I have picked up the processes and functions quickly and easily

Excellent alternative to Intercom

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We've been using GoSquared for the past couple of years and the team have created an excellent product. It's incredibly useful for tracking user journeys and locating the exact pain point; aligning analytics with the CRM is essential too, as it help us understand a customer's individual life cycle. Live chat changed the game for us too, allowing us to interact with customers wherever we may be. The moment I was able to convert a visitor into a signup from the comfort of a pub, all while sipping on a pint of beer, I fell in love with GoSquared!

Vendor Response

by GoSquared on February 10, 2017

Hi Steve, thanks so much for the kind words here! "I was able to convert a visitor into a signup from the comfort of a pub" ¿ could there be higher praise than that?!

Highly recommended!

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As someone with a limited tech background but that greatly depends on metrics for my work, GoSquared has been the perfect solutions. I'm still learning the platform, but have been thrilled with the results and customer support I have received. Highly recommended!

Vendor Response

by GoSquared on February 09, 2017

Thanks a ton for the feedback, Lauren! Pleasure to have you as a customer.

The Red Bull for Business

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support. Extremely wide range of business solutions without a feeling of bloat.

Cons: Fairly frequent outages/interruptions.

Overall: These people understand you. They treat you as if you were they're only customer. They're honest about outages but are constantly pushing the product forward. Love love love GoSquared. Cannot say enough good about them.

Recommendations to other buyers: Use their webhooks. Tapping into customer actions with custom webhooks is a game changer for me.

Love GoSquared

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dashboard, features, chat, and ease-of-use.

Overall: GoSquared has been great for us. Good value for money and they're always working on new features!!

Their dashboard for each of our sites provides useful information and it's very easy to digest the different data points.

Reliable. Simple. Can't Live Without It.

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The API's are extremely powerful and a great feature.

Cons: I would like the mobile version to be improved. There are a few issues that we have found, but honestly have failed to report because they are so minor. And we can always get what we need on the desktop version.

Overall: We absolutely love GoSquared! Tracking data is easy to understand and instant, which is huge when trying to watch live customer flow patterns. Also, just started using the API's to create our own offline reports and it's fantastic!

Recommendations to other buyers: Use the event tracking function. You can learn a lot about what your customers are drawn to on your site. We did away with heat mapping and now use GoSquared's event tracking instead.

Vendor Response

by GoSquared on September 03, 2016

Thank you so much for the kind words, Travis! Pleasure to have you as a customer.