OneRooftop

5 / 5 20 reviews

Who Uses This Software?

Vacation rental owners and managers. We work primarily small vacation rental businesses, who manage anywhere from 1 - 50 properties. We have clients who manage +200 properties as well.


Average Ratings

20 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
    See pricing details
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    In Person
  • Support
    Business Hours

Vendor Details

  • OneRooftop
  • www.onerooftop.com/vacation-rental-software
  • Founded 2011
  • United States

About OneRooftop

OneRooftop (formerly WebChalet) is making it easy for vacation rental owners and professional managers to take control of their vacation rental businesses and book travelers directly through their own websites. Starting with a wide variety of vacation rental website templates, owners and professionals can create their own website complete with availability calendars, online payment processing, and a suite of marketing tools that are pre-built into the software.


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OneRooftop Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

OneRooftop Reviews Recently Reviewed!

Customer Service! Customer Service! Customer Service!

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: When looking around for software at a competitive price this was the only company that I successfully used that also supplied live phone service.

Cons: As with all software it would be great to customize 100% to my needs. The main issue is if you want an e-check solution it is not available.

Overall: Online presence and booking capability!

So Glad I Found This Company

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease to use in the back end for me. I wanted a software that it wouldn't be hard to figure out what to do if I hadn't been needing to change something for 3 months. One Roof Tops's is very user friendly.

Cons: There may be too many templates to choose from and I get kind of confused by them and tend to ignore them. They may be helpful but not sure how to use them.

Overall: Ease of use and good customer support

So lucky I chose this company

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is a beautiful, professional looking vacation rental website template and I love it. I have been using it for about 4 years. I have grown from 10-15 homes to 65 in the time I have been using this company and a lot has changed regarding 3rd party booking websites in that time as well making it more important than ever to have my own independent company site. I am so glad I used OneRooftop (formerly WebChalet) for beautiful receipts, easy online booking and great guest messaging options. I have listened to sales pitches from many other more expensive companies and am so glad I found this group first. I have used the other company sites who utilize more expensive software to book my own vacations and am amazed that those do not have as slick of a feel or appearance as my own site.

Cons: The back end (that only the owner/managers sees) is a little crowded and can be confusing at first, in comparison with the beautifully streamlined end user view. But the end user (guest) view is the one that makes you successful.

Overall: I get tons of direct bookings and also can easily search my own inventory for available homes to suggest to guests.

Very good hosting and back end for vacation rental management.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Full featured back end to support our vacation rental business. Great centralized calendar. Good communication tools.

Cons: I wish there were more integrations with the other tools we use. The system logs you out after a short period requiring logging in pretty much overtime I need to use the site.

It has been good but a little rough

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is really straight forward to use. It has an specific tab to do the general stuff i.e. if you are going to see the properties, you go to the properties tab or a account configuration, or the website. All of them are specifically separated.

The notification service is great as long as you place the correct emails everything is pretty straight forward.

It is also recommended that you know a little bit of HTML and the macros that the page is using as this will increase your website customization levels and personal emailing to your prospects

Cons: It has been kinda tedious learn how to do stuff in this software but once you get the hang out of it a bunch of text becomes easy to use and starts getting sense

Overall: Quick and easy vacation rental page

It is great to give people a choice to make a direct, commission-free reservations at my website.

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using OneRooftop for my vacation rental in the Virgin Islands for three years. It is a great cloud-based all-in-one solution for holiday home owners. The web templates look smart and are easy to manage. You can add pages and change the menu structure within minutes. Behind the website is an excellent back office where you can control your bookings, finances and much more. I use my mobile phone to manage 90% of my inquiries and finances. It is great to give people a choice to make a direct, commission-free reservations at my website.

We LOVE OneRooftop!

Oct 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I can't stress enough how much we thoroughly love OneRooftop! The staff are the most patient people I've ever worked with! They are always available, spend as much time as we need to explain things and are all around great people to work with. They are super responsive to special requests, suggestions and to customizing things to our specific needs. The platform itself has literally taken the administrative side of our hotel business to a whole new level. We haven't had a single double booking since we switched to OneRooftop, our website looks amazing and is super user-friendly and our staff can easily navigate the many useful features of the back end. Thank you Sarah, Chad, Matt and the OneRooftop crew for being such an awesome team providing such a great product! Deb, Owner of Caravan- The Tiny House Hotel.

Vendor Response

by OneRooftop on October 21, 2016

Thanks for the kind words, Deb! The Tiny House Hotel is such a unique property and it is awesome to see your business grow.

OneRooftop changed my life!

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the free-form pages

Cons: I wish the payment process could be a bit more automated

Overall: From day one, my OneRooftop site has outperformed the mega-listing sites and allowed me the freedom and flexibility to run my vacation rentals like I want to...and my guests like.

Recommendations to other buyers: I tell all of my friends to DO IT NOW

Great Support!

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: cost and usability

Overall: I've used OneRooftop for a couple of years since when they were called WebChalet. I've been very pleased with the service and functionality and usability constantly improves over time.

Recommendations to other buyers: Morph more into a Property management software like Escapia

Vendor Response

by OneRooftop on October 21, 2016

Thanks, Kevin! We look forward to continue to work together and bring you awesome new features.

Very Satisfied Customer From The Beginning!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I found OneRoofTop (Webchalet) about 4 years ago online when I was trying to find someone who would have good looking templates but even more importantly an easy to use site for end users and for me to make changes and additions. I believe I found the perfect company for our business of renting and managing 10 condos of our own and friends. From the initial contact with Sarah at the beginning I felt very comfortable with their company. They were patient when I would describe what I wanted to accomplish and then always be very responsive when I needed assistance on using some of the features of my site. The annual amount I pay for the site is a great value for me and to be able to send to an inquirers one site showing all our places. I am a big fan of OneRoofTop and feel like I got in on the ground floor with them.

Great provider, fits our needs perfectly

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ability to accommodate customer website design, ease of use and customer service.

Cons: Still a few quirks around messaging and payments. Nothing major.

Overall: We have been with OneRooftop for sometime now and we have always appreciated the level of access and support we've received. They were very accommodating of our custom website design and our particular business policies and practices. They've also been very open to feature requests and helping to explain current features.

Recommendations to other buyers: I'd love to see more integrations such as Quickbooks, ResortLock, etc.

Finally found a good partner!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am an individual owner of five units. The key for me just now launching this website has been the assistance and phone availability of the OneRooftop team! The other companies I did a trial with did not have the same level of assistance.

Vendor Response

by OneRooftop on October 19, 2016

Thanks for taking the time to leave a review, Rick. We look forward to working together for many years to come.

My One Roof Top web site has helped me grow my VR business and to have more time doing so.

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SEO, Automated emails, professional receipts for guests, On line rental agreement, ease of use,

Cons: I wish that the blog page was included in the web site. This would benefit my SEO.

Overall: We have been with One Roof Top for several years and have seen the company grown with added features and benefits. I see no reason to look for another software company for our vacation rentals.

SEO ~ the back end of the web site allows me to enter popular search terms. This simple feature has made our site searches rank organically competitive with VRBO and Airbnb.....always on page 1.

CONTROL OVER CONTENT ~ I love not having to hire a pro to change wording, photos, or pricing. The software is simple and as a casual computer person I can easily navigate the system.

ONLINE RENTAL AGREEMENT ~ This has been huge for us as it is another time saver at no additional cost. Our guests can sign "agree" to a legally binding agreement on our web site and deliver their agreement to them quick and easy.

AUTOMATED EMAILS ~ Setting up automated emails means that I have more time on my hands to market. The guests receive their house access codes just days before arrival, they receive a welcome to our home note, a how to check out email and a thank you for being our guest and please leave a review email..........all automated. I receive fewer phone calls and more reviews and more time for me to work on marketing and other tasks.

PAYMENT PROCESSING INCLUDED ~ I love that guests can receive a quote, enter their credit card numbers securely and with my approval I can ACCEPT their booking in minutes. Easy and quick...........all resulting in me being more efficient and professional.

I LOVE my ORT web site and look forward to future improvements as Chad and Sarah are all about growing and becoming better software for other Vacation Rental operators.

Vendor Response

by OneRooftop on October 19, 2016

Thanks for taking the time to leave such a thorough review, Jan! We always appreciate your feedback and look to continue to innovate and further help you streamline your business.

Sarah and Matt are amazing

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Sarah and Matt are amazing Every time we come up with a good suggestion they change their software they're constantly comparing large websites and how they're doing things and implement them on one rooftop were very impressed

Vendor Response

by OneRooftop on October 19, 2016

Thanks for taking the time to leave a review, Todd! We always appreciate and value your feedback.

Great Vacation Rental Website Software!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Beautiful website. Comprehensive back end software and tools to manage any vacation rentals business.

Cons: Like any software, there is always a more efficient or better way of running a tool. Onerooftop is innovative and always improves and upgrades their software to improve things.

Overall: Onerooftop.com can create an awesome modern website for your vacation rentals business. Take a look at the website they created for my apartments in Rio de Janeiro, Brazil. www.riobeachrentals.com It looks great and the back end system is comprehensive and easy to use. You can customize the website content on your own, add and delete properties, manage reservations, and even handle correspondence and automatic bookings. The staff is very nice, helpful and there if you need them. I would recommend them to anyone who wants to market their vacation rental.

Vendor Response

by OneRooftop on October 19, 2016

Thanks for taking the time to leave such a thorough review, David! It has been a pleasure working together throughout the years!

No need to go elsewhere. Onerooftop.....do it!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, quality of appearance

Cons: None

Overall: AAA experience !!!

Sarah and Matt are fantastic. The features, functionally, sheer beauty of the site templates, everything is fabulous!

Vendor Response

by OneRooftop on October 19, 2016

Thanks for taking the time to leave a review, Michael! It has been a pleasure working together.

VR software that continues to grow with my business!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. Wide range of features and capabilities.

Cons: As with all software, there are some items which we wish were available but arent yet.

Overall: I began using OneRoofTop in the early days...when it was known as Webchalet. I managed my own 3 vacation rental homes and I used one of their "templates" to easily set up my very first website...CooperstownLuxury.com.

Since that time, my business has grown to include 9 rentals. OneRoofTop has kept pace by expanding their products and offerings.

I commissioned a custom website from them and the entire creative process was very enjoyable...their engineers and support staff have continued to provide solutions to my requests for out-of-the box ideas.

I now do all of my on-line booking and reservation management and payments through my own site.

Highly recommend OneRoofTop!! :)

Recommendations to other buyers: Start with one of the many free templates...once you see the positive benefits, have OneRoofTop build you a custom site designed just for your properties and yourunique requirements.

Vendor Response

by OneRooftop on October 19, 2016

Thanks for taking the time to leave a review, Bill! It has been a pleasure to work with you throughout the years and see your business grow!

Good service from OneRooftop

Oct 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been with OneRooftop for over a year and are happy with our website. We appreciate the excellent customer service. Thank you OneRooftop!

Vendor Response

by OneRooftop on October 19, 2016

Thanks for taking the time to submit a review, Magdalena! We will soon be letting you know about some exciting new features!

We love the support from Web Chalet!

Jun 14, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We are a tiny mom and pop, vacation rental "company". We knew nothing about how to put up a website, but Sarah at Web Chalet started us off from our level of zero and over the past year has responded quickly to every single question, change or improvement that we have asked for. I can't think of another company that we deal with where we get faster response, or more personal and tailored service. We are always learning more about websites, then we contact Sarah and she helps us improve ours.

Cons: We can't think of any cons!

Overall: WebChalet has been fantastic to work with. We highly recommend them.

Web Chalet Holiday rentals software

Jun 14, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We changed to web chalet as their system was the easiest and quickest way to have properties online. There templates we fantastic and we have seen our our visitors increase by 50%. and we are always on page 1 of Goole searches in our working area.
Bookings for this year have all come from our web chalet website and we are pleased to begin on 2nd year with them.

Cons: We are UK based and Webchalet are US based we sometimes have issues over language and settings however they do support us and make changes were they can

Overall: Would we recommend WebChalet yes! so easy to use layouts are clean and fresh and there new ideas are going to help us grow in the future.
They listen to ideas and feedback which is important.