# Page 2 | The Flybook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is The Flybook the right Reservations solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154169/The-Flybook/reviews --- The Flybook 4.6 (64) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of The Flybook ## Showing most helpful reviews Showing 26-50 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Blake M. president Sports Used the software for: 2+ years ### "Robust Booking Software That Helps Your Business Grow" April 3, 2022 5.0 Overall, flybook is amazing. Great customers service too! Pros We love that customers can book on our website for guided fishing trips, kayak rentals, multi-day trips, and more. Cons It's an incredibly powerful tool and it takes quite a bit to learn the back end. Review Source Response from The Flybook April 7, 2022 Thanks for the review, Blake! We're so glad you have seen growth & success since implementing Flybook in your business. We look forward to continuing to work with you! Be sure to reach out to our Advisory Team if you need help with any specific features or tools! ZH Zeke H. General Manager Retail Used the software for: 6-12 months ### "Good booking platform" March 29, 2022 4.0 It's been a good experience and I just hope changes for the better keep getting implemented. Pros Ease to use once all set up. This is easy for the employees and clients. Cons Could have a better app for the guides to use. Some things are not accessible via the app. Reason for choosing The Flybook We used it previously. Review Source Response from The Flybook March 31, 2022 Thanks for the review, Zeke! We plan to continue implementing updates and changes for the better. If you have specific feedback on the mobile app, please share with our Advisory Team at advisors@theflybook.com. We appreciate your partnership! pP paula P. owner Hospitality Used the software for: 2+ years ### "Love the functionality of Flybook" April 13, 2022 5.0 Pros I love Flybook! It has change my life and business in so many great ways. I use to do all my reservatioons by had. Once I learned how to use Flybook ( It was a learning curve for sure) It freed up so much of my time using online booking. Cons It was heard to initially learn the software, but support was there for me the whole way. Review Source Response from The Flybook April 21, 2022 Thanks for the review, Paula. We are thrilled to hear that implementing Flybook really changed your business & life overall for the better. We are grateful for your partnership & look forward to working with you for many more seasons to come! IR Ian R. Guide / owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Long time users. Can't imagine our business without it." September 26, 2017 4.0 Extra hassle in my day Pros The best part of this software is the automated billing and payments. We're a tiny operation so that allows us to focus on the guiding aspect of the business and let the software handle the billing and payment transfers. Also very nice that customers can book trips on their own via the software while we're out on the river. Cons Updates are a fact of life in today's world and we've been in business since before the internet was part of anyone's business plan. Many upgrades require us to start almost from scratch creating our profiles for trips. This is a relatively rare event but particularly painful for folks like us who specialize in fly fishing and have zero interest in being around computers. Also, since we are so small we often do custom types of trips that have been almost impossible to set up even with great assistance from FlyBook staff. Most options for most types of guide businesses are covered but it seems like we've always found something that isn't quite possible and requires an analog workaround. Review Source GS Gabby S. Office Manager / Guest Relations Hospitality Used the software for: 2+ years ### "User Friendly" April 5, 2022 4.0 Love the customer service, and features Pros The ease at which you can learn all the functions - very user friendly, and intuitive Cons The inability to integrate the waivers completion with a customer daily report Review Source Response from The Flybook April 8, 2022 Thanks for the review, Gabby! We're happy to hear you've had a good experience with the Flybook. Regarding waivers reporting, if you haven't yet let our Advisory Team know what you're looking for, please reach out! There may be an additional feature or report that they can make work for your needs & your feedback is always important to help us grow & improve the product. We look forward to continuing to work with you! LW Lena W. Adventure Guide Recreational Facilities and Services Used the software for: 2+ years ### "Flybook - versatile for a company offering tours and experiences" April 8, 2022 5.0 Overall, flybook accomplishes a lot in one login! Pros Multiple ways to get the job done - so depending on one's work style, you can choose what makes the most sense to you. There are multiple calendar views and ways to edit tours on the spot - it can handle surprises. Cons The opposite side of the coin on the multiple ways to do something - some times people want it done in the way they do it. Have to ensure good communication within the team! Review Source Response from The Flybook April 19, 2022 Thanks for the kind review, Lena! We appreciate your feedback. If you need any assistance with training or communicating Flybook processes to your staff, don't hesitate to reach out to our Advisory Team for some resources! AD Amariah D. Office Manager Entertainment Used the software for: 6-12 months ### "Great Reservation System" April 11, 2017 5.0 Overall, I LOVE the Flybook reservation system. My staff were all able to learn it quickly, once I got up to speed with creating new items and settings I was able to do that quickly and easily. The team at the Flybook is always working hard to improve the system and come up with solutions for whatever challenges we bring them. The system is extremely versatile and is able to work well with many different type of promotions that your business may want to run. The Flybook team is extremely receptive to feedback and requests. The one and only thing I don't love is that when you call the technical support phone line literately no one ever answers the phone. However, in the same breath, they are very responsive to emails and resolve issues very quickly. Sometimes you just want to be able to pick up the phone and get a quick answer for smaller things that may come up with out emailing to open a support ticket. This one small annoyance is far outweighed by the many benefits the Flybook offers. I would whole-heartedly recommend this system to anyone looking for a comprehensive reservation system for their business. Pros Easy to train staff to use the software, versatile, company very open to feedback, always updating and improving. Cons Phone support Review Source Response from The Flybook April 11, 2017 We really appreciate your review, Amariah! It's been great getting to know you and work with you and the team at Treeumph! Thanks for the feedback on the phone calls (you know you can always call me, too!). Look forward to more brainstorming and development with you! BN Benten N. owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Choose Flybook! Their team is on your team." May 12, 2022 5.0 Pros Super user-friendly. The on-boarding team is great and they provide ongoing support. Cons The learning curve, but after you understand it... it is super user friendly on both back and front end. Reason for choosing The Flybook The team was great/great selling presentation Review Source TK Thomas K. Park Manager Sports Used the software for: 1-2 years ### "Very straight forward booking system for the customer. Back end setup requires a bit more savvy." July 11, 2017 5.0 The reporting tools are great and make our job easier. There are measurement tools available that help compare different facilities across our company. Pros This software makes bookings and checkins an automated process. Once staff master the skills needed to operate the system, things run very smooth. There is very little problem with the server for Flybook making our two years with the system a very smooth experience. Cons It does require quite a bit of learning to program the software to your specific venue. Once that learning occurs the system runs great. Tech support on the weekends only exists if you have very big issues. Sometimes changes in the software/system are rolled out without good information about how the changes will affect use of the system. There should be long running youtube tutorials available on how to setup your system. Review Source Response from The Flybook July 11, 2017 Thanks for your review and feedback, Thomas. As always, we appreciate the partnership and look forward to continued advancements together! NH Nick H. Owner, Operator Used the software for: 6-12 months ### "Our 1st season with The Flybook has been great! Conversion was easy and the support is exceptional!" September 25, 2017 5.0 Pros The Flybook seems comparable in front-end user functionality and back-end data reporting with the other top Res Software providers in our industry. They've got an edge in inventory (booking availability) management for efficiency of operations. We also love the pricing structure, and have had no problems passing booking fee on to our customers. Where The Flybook has really excelled and surpassed our expectations is in their client support. They answer all our many many questions very quickly, and have also proved pretty darn good at developing or customizing features that fit our business, or help us capitalize on opportunities. Cons We have multiple locations, and while The Flybook does have an "Enterprise" feature which lets us run some basic compiled reporting, we'd love to have all the features and functionality available at the individual location level also available at the Enterprise level. Review Source Response from The Flybook September 26, 2017 Appreciate your review, Nick! We are so impressed with you and your team at Edge - so on top of details and pushing creative marketing. it's been great to work with you! CL Casey L. Marketing Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Using The Flybook has completely upgraded our reservations process to make us more efficient." June 28, 2017 5.0 We benefit daily from use of the Flybook. Our company could not currently operate the way we do without it. Pros There are a lot of great tools that make The Flybook good for us, but my favorite feature is the ability to limit resources and availability. We can input exactly what days/tours/guides are available and trust that it will not overbook on accident. We can book with assurance that we have the resources and availability to run each trip because we have set up the limitations ourselves. Cons The Flybook has many features that are helpful to us but there are a few items we have difficulty with. One that comes to mind is our newsletter and emails. Creating emails is not totally user friendly and requires some coding to get the formatting correct. Review Source JH Justin H. Outfitter Used the software for: 2+ years ### "Great service that's solved many issues we face in the fly fishing industry. " July 5, 2017 4.0 Pros Flybook has streamlined our booking, deposit, and customer feedback process. The ability for our guests to receive automated emails that remind them about their upcoming trip, auto generates their invoice, and keeps them in the loop prior to arriving and after departing is a blessing. Cons I'd love to be able to book multiple dates at one time. We have customers who like to fish multiple dates, but I am only able to book one at a time. If we could book a date range, without having to go through the same process of booking (select number of customers, date, which activity, guide, etc) for each trip that would be a huge benefit. Review Source Response from The Flybook July 10, 2017 Hi Justin - really appreciate your review and feedback! It's helped us improve and continued input will keep us innovating! BC Blair C. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Best reservation system on the market!" August 20, 2017 5.0 Peace of Mind! Pros The Outdoor Adventure Center switched to Flybook years ago. We had built our own online reservation after trying most of the outdoor reservation systems on the market. Those other systems just did not get the complexities of multi-sport guide tours, rentals and lodging. There where always vital pieces missing from equation. Flybook took the a seat at our table, worked out the customer flow, manager reports, and the office's back end needs and proved not just helpful, but became an intricate part of our team. Thank you Flybook for helping keep me out of the office and on the water more. Cons We need to be able to swipe cards with our phones at locations without the ability to use a computer. Review Source KC Kathy C. Owner Hospitality Used the software for: Less than 6 months ### "Flybook is awesome! I highly recommend their product and service" March 28, 2017 5.0 When we started to look for a reservation system that could meet our diverse needs Flybook, who had previously contacted us, was on our list of possibilities. We reached out to support staff who LISTENED to our needs, went away and contacted us the next day with truthful answers about what they would be able to do immediately and what they could build out over the course of a few months. We were immediately impressed with the response time, attention provided and understanding of what we expected from our system. This has never stopped. We signed up and were up and running within a month. The transition, like any transition was a bit challenging with staff being apprehensive because busy season was 3 weeks away and we had to get the kinks worked out. We flew through busy season without a hitch. Flybook continues to listen to our needs (we have a lot of them) and work with us one on one to accommodate the intricacies of how our business functions. From sales to operations they have created processes that before Flybook we only wished for. Their development team continues to work with us on a daily to weekly basis to make sure everything is working as efficiently as possible. We are about to open a second location and look forward to Flybook helping us grow! Pros The development team is always working to improve the system to meet our needs. Cons The hardware devices that we use are limited. We would love to switch our kiosks to apple products but are unable currently. Review Source Response from The Flybook March 28, 2017 Thanks for the review, Kathy! We so appreciate your partnership and look forward to it continuing to evolve. And regarding those Kiosks...it's in the works! We'll hopefully have an update for you next week on that. DH David H. IT Real Estate Used the software for: Less than 6 months ### "Great software, amazing team" June 29, 2021 5.0 The Flybook's software is great - but the team you work with is what really makes the experience stellar. We initially contacted them with a very short turnaround timeframe to manage reservations for multiple different places as a result of state mandates regarding COVID-19. The Flybook's team was incredibly flexible and delivered professional results with, quite honestly, impressive speed. When we thought things would come down to what felt like the literal last minute, they gave us days. 100% recommend this software and this team. Pros It was perfect for what we needed, their team was able to simplify their features to make it fit our needs. They have much more to offer than what we ended up utilizing. We didn't need anything complex, just a reservation software. Out of the hundreds that used The Flybook to book reservations, we received very minimal complaints. What could have been a huge problem for us was solved by implementing Flybook into our processes. Cons For our very specific situation, some of the button texts were not entirely applicable. We weren't able to change those, so we had some minor confusion among the users as to why this was. Review Source GL Galen L. CEO Recreational Facilities and Services Used the software for: 1-2 years ### "The Flybook is an excellent all inclusive reservation management system. " June 29, 2017 5.0 Pros We like the robustness of the system. It can handle many different aspects of our business and allows for custom integration with our website. We really like the staffing functions. We can assign staff members to an activity and then request confirmation from them. They then get access to a personal calendar which allows them to set blackout dates. This saves us and our employees a a lot of time and frustration. The customer service team is very responsive to our requests. The auto email functions are efficient and allow for customization for each customer when we need it. It has a user friendly interface and makes booking customers simple and easy. Cons I find some of the financial reports to be not as helpful as I would like. Review Source Response from The Flybook June 29, 2017 Thank you, Galen for the review. We love working with Sea Trek! GR Grant R. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Lots of functionality, but not intuitive." March 26, 2019 4.0 Flybook will allow you to automate the booking process. It will save you time on paperwork and billing. It will get you more customers if they can simply click a button on your website to book trips. Pros Flybook has a ton of functionality, but the software is interlaced with out of date stuff they don't want you to use. You can't simply learn it by using it. Once you figure it out, the booking software is extremely functional. Cons It is difficult to learn since it is full outdated non-functional stuff. Customer service has been extremely slow. I sometimes wait a week or more to get a response. Customer service should be a lot better for a small company. Review Source BC Blake C. Assistant Manager Used the software for: Less than 6 months ### "The Flybook has greatly helped expand our operation and increase our reach to the online community." July 14, 2017 5.0 Pros 1\. Ease of use: very small learning curve, user-friendly UI 2. Customization: The Flybook can be molded to the way you see fit, as there are many options for lodging, activities, rentals, and any other reservation type you need to implement. 3. Customer Support: The Flybook support team is very catering to your needs, and are very helpful with questions in the first few days of learning the ins and outs of the software. Fast responses, even on busy weekends. 4. Online Presence: The Flybook's user interface and corresponding widget that is implemented on your website is very user-friendly. In just a few clicks, the customer can have what they want, when they want. Cons There isn't much I dislike about the software. Our operation is a little larger than most recreation-based companies, as we have a lodging component, and animal encounters. Even though there were a few options The Flybook did not have, which we needed, they have accommodated us with software updates and implemented new options to create the right setup for our business. Review Source Response from The Flybook July 14, 2017 Blake - you have been SO great to work with. We love that we get to call Wilstem Ranch a partner of ours. Thanks for your review and for your business! JZ Jonathan Z. Owner Used the software for: 2+ years ### "Excellent Customer Service and Enhancements" July 11, 2017 5.0 Pros Tons of features, responsive customer support, constant enhancements, and customizations to fit our company needs Cons Some operations require many clicks, EG to make a reservation is 10 clicks, but the details we require mean many inputs from clients. Review Source Response from The Flybook July 11, 2017 Thank you for your review, Jonathan! It's been really great working with Zion Guru! TS Tonimarie S. Office Manager Used the software for: 2+ years ### "I've been working with Flybook for five or so years" July 12, 2017 5.0 Pros The software has come a long way in the time that I have been a user. I like where the company is going and the customer support that I receive from Flybook. Cons I would love to have a way to access (view, not necessarily change) my calendar quickly without the need for internet. The feature to download to a google calendar is nearly useless when changes on Flybook do not quickly and automatically sync in a google calendar without refreshing the links. Review Source TD Tim D. Marketing & Communications Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "It is affordable, expandable and super slick." June 28, 2017 5.0 Easily integrated ticketing system for our new summer attraction (Aerial Trekking Tower). Soup to nuts, it is awesome. Pros It really is easy to use from the back end. Reports, and there are many, are great. Support was excellent from set up to roll out and afterwards, as well. The integration of the on line waiver (Smartwaiver) was seamless. The confirmation, thank you and the other email templates are also great. It goes on and on. The integration on to our website was a snap. Cons We cannot pay for our service by invoice, nor can we pay in our own currency. Our company does not have 'p-cards' or corporate credit cards so we have to use our personal cc and expense it. Now add the difference in the dollar and credit card currency fee. Flybook is still worth it, however it is hard to stick to budget (for those of us in the Great White North - Canada). Review Source Response from The Flybook June 28, 2017 Really appreciate your review, Tim! Thank you so much. Will be in touch on that invoicing capability asap! MK Matthew K. General Manager Recreational Facilities and Services Used the software for: 2+ years ### "We use The Flybook for our online and back end reservation system." June 28, 2017 4.0 We require reservation, no walk-ins, so the reservation filters allow us to control the flow of customers. Pros Flexibilty to make changes to suit our needs, and ease of creating promo codes with various options. Statistics are very helpful. Cons We have had some issues with the link to SmartWaiver. maneuvering through the back end has improved. Review Source Response from The Flybook June 28, 2017 Thanks for the review Matthew! It's been so great working with you and your team, and look forward to advancing the system continually with your great feedback. MB Matt B. Owner Used the software for: 2+ years ### "The Flybook is invaluable to our business." June 30, 2017 4.0 Pros The backend of the software makes it easy to put in a reservation. I can also keep track of guides who are working and place them with certain guests. Cons The front end doesn't quite work the way I would like. The beta is better but could still use some work. I sent some ideas to Casey. Review Source Response from The Flybook July 10, 2017 Matt - thank you so much for the review and as always, the feedback. We continue to incorporate the front end feedback and as usual - super valuable to what will be the end product! AR Alexander R. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent Rental Management System" April 4, 2022 5.0 Pros Great features and easy to use. The back end support is great and simple pricing model. Cons Somewhat complex to learn and set up, but their support team is great to help. Review Source Response from The Flybook April 5, 2022 Thanks for the review, Alexander. We look forward to continue working & growing with your team! KG Kema G. Business Relations & Marketing Manger Leisure, Travel & Tourism Used the software for: 6-12 months ### "The Flybook: An incredible resource for enhancing customer service!" April 10, 2017 5.0 Before we implemented The Flybook as a reservation system in 2016, wait times at The Adventure Park at Virginia Aquarium sometimes exceeded two hours. Guests would arrive during the same period every day and would cluster into a mass. It was frustrating for them and stressful for our staff. Now, with The Flybook, guests smoothly flow past check-in and waiver completion and get to the fun stuff of climbing and zip lining more quickly. In addition to easing these tensions, The Flybook team has helped us turn this reservation tool into a system for evaluating our business performance and for making marketing decisions. The Flybook team listens to our needs and responds with continuous software improvements. Pros The Flybook team has worked with us to create a platform for effectively managing reservations, tracking financial growth, and evaluating marketing decisions. As we have grown in our recognition of what we need in such a system, The Flybook team has delivered. Cons Every improvement that we've suggested has been respected and continuous improvements have been made by The Flybook team. I can't think of a downside to purchasing this software. Review Source Response from The Flybook April 11, 2017 Thank you so much for the review and feedback, Kema! We so enjoy working with you and the team at Virginia Beach! Talk to a Capterra advisor for free and get results within 15 minutes.