# Page 3 | The Flybook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is The Flybook the right Reservations solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154169/The-Flybook/reviews --- The Flybook 4.6 (64) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of The Flybook ## Showing most helpful reviews Showing 51-64 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sara B. Regional Director Recreational Facilities and Services Used the software for: 6-12 months ### "Change is hard, but Flybook is user friendly, great customer support. Very personalized experience. " June 30, 2017 5.0 Great support. They are very receptive to changes, and implement those as quickly as possible. The system is easy for new users to learn. Pros Once everything is set up, it's a very user-friendly system. There are many options for customization, and if something is missing or can be improved upon, the support team will find a solution and implement it quickly. Aside from their personal approach, we liked the Flybook because of their calendar viewing option. We went through demos with many software companies and Flybook seemed like the most well rounded company in terms of pricing, features and support. Cons Set up can be a bit daunting, but that's the same with any system. Once that's complete it's smooth sailing. Review Source DE David E. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software for an outfitting business" June 28, 2017 4.0 More online bookings. Mobile info for my guides Pros Fast, affordable, good client interface. Customer support is quick, friendly, and helpful. handles most of my emails. Cons Too much clicking through pages to enter single reservation. Calendar needs improvement. Wish it could handle payroll. Review Source Response from The Flybook June 28, 2017 Thanks for the review, David!! It's been great working with you and appreciate the feedback as well. JD Joseph D. Coordinator Education Management Used the software for: 2+ years ### "Awsome Product " August 9, 2019 5.0 Pros lets us rent our equipment to our students and track usage across all platforms. Cons this software works fantastic, there is nothing not to like. Review Source TP Tatiana P. General Manager Sports Used the software for: 1-2 years ### "Does what it's supposed to do. Great customer service!" July 10, 2017 4.0 This software has made it easy to manage our 75+ bicycle rental fleet and allows customers a seamless reservation experience on our website. Pros This platform looks beautiful on our website and is easy for all age groups to book tours and rentals directly online. Cons Though I find the back-end pretty easy to navigate, most others (employees and administrators) do not. It takes multiple steps to book a tour/rental on the back-end of the platform that lead to reservation mix ups. Review Source Response from The Flybook July 10, 2017 Thank you for your review & feedback, Tatiana! TS Traci S. Activities Director Hospitality Used the software for: 6-12 months ### "The Flybook is amazing!" May 3, 2019 5.0 Overall, our experience with The Flybook has been amazing. We have had no issues with the system and so glad that we chose this software over others on the market. The software allows us to track and book our reservations in a seem less fashion. Pros What we love about The Flybook is how user friendly the software is for our staff to use as well as our guests to book our tours. Cons No Cons so far! We love the software and so glad that we chose this to be our booking software. Review Source LS Laurie S. Chief Marketing Officer Leisure, Travel & Tourism Used the software for: 1-2 years ### "Flybook for Nordic Ski Center" April 16, 2022 5.0 Pros Our organization appreciates that The Flybook's customer service is excellent. Cons It is very important that an organization have a point person who can take on the task of learning the many ins and outs of the software and be able to setup and manage the software internally. Review Source Response from The Flybook April 21, 2022 Thanks for the great review, Laurie. We love getting to work with you & your team & look forward to the continued partnership! RS Russell S. Owner Used the software for: 2+ years ### "Amazing and flexible company to work with" July 21, 2017 5.0 Pros Great for keeping track of multiple trips at a time and the mobile access to book trips out of the office Cons I really would say that I have nothing that I dislike about this product. Even if there is a function that I don't understand the support and customer service is above and beyond Review Source BB Brittany B. Business Operations Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Flybook is very user friendly and easy to navigate. " June 30, 2017 5.0 A new skill set to problem solve, navigate, and serve our customers in a quick and direct way. Pros Easy navigation from front end and back end use. Many things can be adapted to accommodate our needs. Cons Any technical glitches involved with internet connectivity or ticket printing. Something that occurs with any software relying on technology. Review Source Response from The Flybook July 10, 2017 Really appreciate the review, Brittany! It's been so great working with you and getting to know you. We so appreciate our partnership! MS Micah S. Director of Operations Used the software for: 1-2 years ### "Robust platform that gives the client control over guest service." July 5, 2017 5.0 Pros I like that the software is web based, and has good uptime. The software is intuitive, and the customer support is better than any other software I've used. Cons Hard to say anything bad about the software. Would be nice if it had an equally robust POS for retail goods. Review Source Response from The Flybook July 10, 2017 Thank you Micah! For both the review and the feedback. Your partnership has been truly priceless. We look forward to more innovation together! CC Chris C. General Manager Used the software for: 1-2 years ### "Great group of folks to work with!" June 29, 2017 5.0 Pros Willingness to adapt to our industry. Flybook listens to its' customers and is as eager to get better as the customer. Very attentive to support issues although they are few and far between! Cons They are developing the software and making improvements constantly so communication could be better...but that is a great "con" to have! Review Source CM Casey M. Owner Used the software for: 1-2 years ### "Flybook has been a great addition for us! " June 28, 2017 5.0 Pros Great way to increase rental business and streamline the checkout process. Amazing support and help with set up. Cons A bit spendy per reservation, but worth it. We decided to change our system and add service charge to the checkout so the customer pays not us. Review Source SS Sheila S. Tour Coordinator Leisure, Travel & Tourism Used the software for: 1-2 years ### "I have been completely satisfied with Flybook as my reservation system for Prison Tours " June 28, 2017 5.0 It has helped with making our reservations system much more user friendly. Pros The ease of use is what keeps me with Flybook, as well as the awesome Customer Service received anytime I have questions or challenges Review Source Response from The Flybook June 28, 2017 Shelia, it's been so great working with you. We really appreciate your review. LS Lauren S. Administrative Assistant, Sea Kayak Guide Used the software for: Less than 6 months ### "Flybook took time to get used to, but with more practice, I learned that it was a helpful tool." February 7, 2018 4.0 Pros The organization of dues and fees was nice. I liked how you could see the exact history of what transactions and actions were taken on the account or reservation. I loved that we could add notes to the reservation to review later. Cons It didn't always go in the same order of our reservations. I felt like we had to jump around a lot and sometimes there were dead ends that didn't make sense. Review Source Response from The Flybook February 8, 2018 Thank you for the review, Lauren! We can't tell you how much we appreciate working with Keweenaw Adventure Company. JH John H. Used the software for: ### "A Valuable Partner" April 4, 2017 5.0 The transformation of our Outdoor Venture parks since we started using The Flybook has been significant. Our sold out periods during the day are now easily managed and operationally, the reservation, waiver and check-in processes are extremely smooth for our climbers. Above all else, The Flybook has become one of our closest partners. They have a vested interest in our success and not only respond to our requests, but proactively bring us ideas for using software as a tool to help grow our business. Review Source Response from The Flybook April 4, 2017 Thanks for taking the time to review us, John! We are greatly appreciative of your partnership - you and all of your parks keep pushing us to get better. Talk to a Capterra advisor for free and get results within 15 minutes.