# Culture Amp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Culture Amp the right 360 Degree Feedback solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154170/Employee-Effectiveness/reviews --- Culture Amp 4.6 (157) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Reviews of Culture Amp Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews MK Mary K AnalystArchitecture & Planning, 11 - 50 employeesUsed the software for: Less than 6 months. “Culture Amp is a great tool that has helped us track employee engagement, collect meaningful feedback, and create data-driven action plans.“ May 19, 2025 MG Michelle G Director, People Operations and ServicesFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “It is apparent that Culture Amp is not able to deliver the necessary workflows, tooling, and reporting to align with the requirements of a business of any large scale. Despite our efforts to raise concerns, and the limited resolutions to our challenges, it feels as though the only true solutions we have been offered is to "wait" for future changes or to compromise our performance initiatives to fit what is available.“ August 6, 2024 Gavin G Senior People Operations ManagerTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “they have a simple product, their team is the BEST at reaching out to our staff or just explaining new highlights or features.“ February 23, 2026 ER Emily R Senior Business Partner - ResourcingEnvironmental Services, 201 - 500 employeesUsed the software for: 1-2 years. “Doesn't always sync perfectly to our employee list, so we are reminding people about surveys on our intranet and very occasionally a new starter hasn't been included (as lists haven't synced)“ March 10, 2025 Devin S People Operations PartnerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “We use Culture Amp all the time it really helps with managing and understanding our team engagement.“ February 25, 2026 MG Michelle G Director, People Operations and ServicesFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “For example, we wanted to adopt a 9-box or talent grid model. Despite being assured that this would not be an issue, after reviewing the provided documentation, it has become evident that Culture Amp is not equipped to support this functionality at all.“ August 6, 2024 QD Quinten D Account ExecutiveInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I gives me actionable items that I can work on and makes me feel valued.“ January 26, 2026 MG Michelle G Director, People Operations and ServicesFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “We continue to encounter blockers, and despite feedback and requests for support, there is little Culture Amp can or will do to assist.“ August 6, 2024 ## Showing most helpful reviews Showing 1-25 of 157 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Frankline K. Administrative Supervisor Farming Used the software for: 1-2 years ### "Delivering insightful feedback with Culture Amp. " August 1, 2023 5.0 We've been having a challenge tracking the employee goals and progress, and also updating them respectively which affected their overall evaluation. With , it is now much easier to track the employee performance and give credit where due. It has enabled us to gain valuable insights into employees' experiences, identify areas for improvement, and make data-driven decisions to enhance their company culture and overall performance and productivity. Overall, Culture Amp is an Excellent and easy to integrate software for any organization with intent of improving their employees performances. Pros This is one of the most user friendly software that integrates top quality analytics to gain insights onto the employee performances while ensuring that the user interface is easy to use and is available to employees at all levels in the organization. Cons I feel the 1-on-1s feature should be upgraded in that, it should be able to send an email of responses whenever a direct report or manager updates the conversation or shares a reply. Other than that, is the best. Review Source ZH Zach H. Senior Systems Analyst Information Technology and Services Used the software for: 1-2 years ### "Great platform for employee surveys" November 5, 2024 5.0 My company purchased the survey module from last year. We looked at 10 or so other vendors, 2 of them making it to the final round, and Culture Amp being our final choice due to the experience we had during the sales process, the great UI, and and the support offered by their company. We've been happy with the tool after running one large company-wide survey and a couple of smaller ones. Culture Amp works hard to make sure employee data is kept confidential. Pros Lovely UI, easy to manage employee data, configure surveys, and track results through the tool. Cons There is very little to speak negatively about . The application is great and support has met expectations. Alternatives considered [Quantum Workplace](https://www.capterra.com/p/150237/Recognition/) Reason for choosing Culture Amp Best solution when comparing between competitors. Review Source PK Patty K. Chief People Officer Financial Services Used the software for: 2+ years ### "Culture Amp is great with people sciences, but the tool itself is terrible" August 6, 2024 1.0 Not helpful with more strategic initiatives. Pros Not good for large scale and high growth organizations. Their integration with Rippling is a joke and leads to terrible data and duplicative profiles. Very buggy -- when you run performance cycles the UX is different for self reflection vs performance. It means you have to manually update and edit everything. Also, they don't have on demand customer service -- just the chat bot, so if you need anything more complex.. like talent grids or ways to review calibration modules, you have to contact your CS team and in our experience their solutions are super limited. Mostly they tell you to just download the CSV and then manually create reporting or detailed info outside of the system. Not great. Cons UX is terrible -- it is not user friendly at all. Switched from [15Five](https://www.capterra.com/p/140437/15Five/) Company was much smaller at the time and I loved the people sciences aspect of . As we scaled to 400+ people the tool is terrible and no longer serves us. Review Source Response from Culture Amp August 13, 2024 Patty, we appreciate you taking the time to share your feedback and post this review. Thanks to customers like you, we can continuously improve how we’re building a better world of work. Thank you for sharing your challenges with our Rippling integration and scaling performance cycles for your organization. We are saddened to hear about your experience and have connected with our Customer team, which we see you have also been in contact with, to highlight this feedback to them. They will be reaching back out to you to discuss this in more detail. Our product teams are working towards an improved experience around scaling and unifying performance cycles this year, and we hope the coming changes will remedy the difficulty you are facing. Thank you for taking the time to share your feedback. If you have more feedback, don’t hesitate to reach out. VR Verified Reviewer Head of People Operations Farming Used the software for: 6-12 months ### "Worth the money!" December 30, 2022 5.0 Pros I love that just makes things so simple for the People team now. They have survey templates readily available so we don't even have to design the surveys anymore. It's very user friendly for employees to take the survey and the reporting is the best part. It really protects anonymity while allowing you to take targeted action. Cons While the Performance features have many of the things you would expect in an OKR software, it's not as strong as their survey module yet. For example, there are opportunities to improve in the features for adding and tracking OKR progress. This is a newer feature for them though so I am hopeful to see where they will be at in a few years from now. Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/) Reason for choosing Culture Amp While the features appeared similar across the two platforms, had better pricing and also better accommodation for non-English language users. Review Source YVS Yitzhak Vini S. People Success Generalist Internet Used the software for: 1-2 years ### "Best tool to measure employee engagement & performance management " July 17, 2023 5.0 Has been very good, however a bit expensive Pros Ease of use & the analytics of the engagement survey is very good Cons Poor integration with google calendar & inability to send reminders in performance reviews Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/)[Leapsome](https://www.capterra.com/p/169660/Leapsome/) Reason for choosing Culture Amp Because of the reporting ability it had in Engagement module Review Source VR Verified Reviewer Director Biotechnology Used the software for: 1-2 years ### "Not for people with learning difficulties, good software but awful product support" April 20, 2023 2.0 My experience has been terrible, not due to the software but due to the Product Support team. They take hours to get back to you and it does feel like they are not concerned with smaller clients. Pros The software platform is robust. It has a lot of helpful features. Cons Setting up the engagement survey can be painful, especially with awful product support. Most guides are in writing, so dyslexics will find get confused. They have a lot of bespoke terminology that takes time to get used to. Alternatives considered [15Five](https://www.capterra.com/p/140437/15Five/) Reason for choosing Culture Amp I thought the platform was better and it was used by other companies, but Ihad I known that the product support was so bad, I would have avoided it at all costs. Review Source GO Gustavo O. Sales Development Representative Financial Services Used the software for: Less than 6 months ### "First time using, amazing so far" June 11, 2021 5.0 Overall the tool has been amazing from a user's perspective. I'm excited to continue to use especially now that our organization is asking for our opinions on returning to work in the office. Pros is a leader in its space when it comes to employee engagement and I can see why! At this moment our organization is only using culture amp for employee engagement. So far I've noticed that (1) it's easy to get out to your employees (2) the tool is very easy to use (3) it's very appealing and looks really nice (4) Great customer support (5) easy to use for both HR managers and users. Cons I've heard from the HR team that at times it can be difficult to manage the system from the admin side, however, from a user's perspective - the tool has been amazing. Switched from [Reflektive](https://www.capterra.com/p/158192/Reflektive/) I used Reflektive at my previous organization and I can tell that there's a big difference. Review Source Response from Culture Amp June 15, 2021 Hi Gustavo, Thank you so much for your feedback and for taking the time to post this review! We're so pleased to hear that Recurly is using Culture Amp for employee engagement and that you're finding the platform easy to use. We would love to make your experience even more amazing, and if there is anything you would recommend us improving, we would love to hear from you! Thanks again for your review. Best, Bailey Jeremy C. People Operations Generalist Education Management Used the software for: 1-2 years ### "A great tool to drive performance and engagement" April 20, 2023 5.0 Very positive. Our employees are much more active in our surveys now that is processing all of the responses. It's also much easier to analyze results when you're not running it through a google form. Pros makes it easy to set up performance management and employee engagement activities. Their customer service is quick to respond to any questions we might have. The ease of use is fantastic. Cons Confidentiality protections are tough to undo if you set them up wrong. Definitely make sure you read up on them before releasing a survey! Review Source Valentino F. People Generalist Retail Used the software for: 6-12 months ### "Versatile, knowledgeable and people-centric platform" June 1, 2023 4.0 I would definitely recommend using to any company over the size of 50 (I am not sure that the investment would be worth it for smaller organisations), as it really helps shaping and monitoring the most important element of any organisation: culture (it's in the name, after all!) Pros has a bit of everything that contributes to build a company culture. From surveys to performance, from engagement to 1:1s, to the ever-important feedback exchanges, the possibilities seem endless! The science to back up things like engagement survey, recognition and 360 feedback is solid, and that is what makes CA the best in class for me. Cons The platform might not be super intuitive for non-expert users. The naming convention might need some getting used to (but the same can be said for other platforms), and the mechanics of how certain things work are sometimes a little intricate. Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/)[XM for Employee Experience](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/) Reason for choosing Culture Amp Usability and functionalities Review Source Casey A. Inclusion Manager & Senior People Ops Partner Internet Used the software for: 2+ years ### "Culture Amp is an essential tool - I wouldn't be able to do my job as effectively without it. " April 16, 2018 5.0 Pros I think the UX/ UI is good, and easy enough to use, but also there's so much under the hood so that it's also a really robust tool. The product improvements have actually been improvements, and I'm excited whenever there's an update. The support team is also fantastic - I've never had a poor experience with the support team, and they are really great ambassadors for the company. The Academy is the secret sauce, in my opinion - in addition to support articles for operations and administering the tool, all of the research and literature around engagement and feedback, written by I/O Psychology experts has helped me simultaneously learn more about best practices, while also providing backup to the methodology when I'm presenting findings to senior stakeholders. Also - everything else does is great: Slack community, meetups, newsletter, etc. that I think they're building really great public culture and brand so... I want to like what they're doing software-wise. I'm well primed to like the tool. Cons Sometimes I wish the admin functionality was a little bit more robust - i.e. our organization structure changes a little bit year-over-year, but in order to map departments to previous years, it's a manual thing that the support team has to do. Or with the new inspiration engine, if it's customizable to the organization, I think it'd be neat to have a big library of actions, and be able to see which questions/ factors they're tied to, so that when you're writing new ones or building that out, you don't have to do it on the individual survey level. But that's a new part of the product, so maybe it'll get there later. Review Source TT Tomi T. HR and Payroll Administrator Media Production Used the software for: Less than 6 months ### "Great for gaining feedback" May 9, 2025 4.0 Pros makes it easy to roll out company wide and department surveys. The software is very intuitive and they offer great support Cons The manual import process can take some time when adding new employees, however, does give you the option to import new users in multiple ways. Review Source WE Walter E. Marketing Specialist Computer Software Used the software for: 6-12 months ### "Great for Goals and 1:1s!" August 26, 2024 4.0 Really great UI/UX on the site makes navigation and understanding really easy! Tracking goals and discussion points overtime and integrating throughout 1:1s has been really handy to stay on top of everything discussed over time. Pros It's great to be able to track goals and items historically across 1:1s and see the progression or recall things that otherwise would be forgotten. Cons No major cons. There are features that we don't utilize, but everything we do use functions well. Review Source TK Tair K. Associate Director Accounting Used the software for: I used a free trial ### "Culture Amp" July 29, 2024 5.0 Have not faced any particular issues while using it Pros Overall positive experience using for specific task Cons Easy to use and customise for specific needs Review Source JS Jenny S. Engagement Leader Computer Software Used the software for: 2+ years ### "Culture Amp provides insights that move the culture needle" December 18, 2017 5.0 Insight into our culture, the specific experiences of our people, a view of our managers and people (strengths/areas for improvement), an easy-to-use exit process that allows us to compare results and view trends. Pros Two years ago when we were looking for an engagement survey tool, I came across in a StartUP HR forum. It was recommended over and over by different people at different companies so I looked into it, along with a number of other solutions. Culture Amp came out on top in every comparison I did for its features, ease-of-use, domain expertise, and pricing. After we launched our first survey and shared results with our leadership team, I knew we had made the right choice. The tool is easy-to-use as an administrator and elegant/simple for end users. There are useful new features being added regularly, and every product improvement or new offering comes with strong communications backed by good science/thought leadership, and clearly having taken customer feedback into consideration. We now use Culture Amp for: -Engagement surveys -Manager 180 surveys/feedback -Individual 360s -Exit Processes (and I expect this list to continue to grow) The customer service is excellent with a responsive team that talks to me like a real person. We have great conversations, they get me the answers I seek, and they always appreciate my input about how to make the offerings even better. Our leaders and employees find value in the tool, and as an HR team, our ability to deliver insightful results to individuals and teams makes us highly impactful to our company as we all work to continue to build our great culture. Cons I find myself going to to do everything and everything it does not do, nor should it. I like it so much, however, that other options pale in comparison. For instance, we are developing a new performance feedback process - not a 360, not a survey, and I'd love to use Culture Amp for that purpose but it's not set up for that, especially because it isn't integrated with our HRIS. Each time we do a new, global survey, I need to upload our data to Culture Amp. It's not a bad process, but I'd love a more seamless option (it may be a limit of our HRIS vs. Culture Amp). Review Source VR Verified Reviewer HR director Health, Wellness and Fitness Used the software for: 1-2 years ### "A great (but limited) tool for employee engagement" April 26, 2023 4.0 If you are looking for a no frills service for engagement survey, is fantastic! Pros We utilized this tool specifically for shipping out employee engagement surveys, and found it to be best in class for this service. Though we ultimately switched to Lattice, the engagement surveys and the features we had with the surveys were incredible. We were able to map questions so we never lost data when we developed a new question or adapted one that didn't have a perfect match in their system. Cons We switched to lattice ultimately as we wanted a tool with more functionality. We use lattice for engagement surveys, career mapping, performance reviews, and managing career growth. Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/) Review Source MB Mohammad B. Field and Digital Marketer Computer Software Used the software for: 6-12 months ### "Fabulous platform that opens two-way of communication between employees and employer" June 6, 2022 4.0 Pros The best part of is the part of collecting data through surveys from employees that helps the business in fixing any issues that the company faces through the feedback. The integration with Slack helps a lot by notifying all the activities. The support system is very nice and there is a lot of training available that has helped us a lot to have hands on experience before using the platform Cons I would say the flaw I see is the pricing structure of as for what it does, it is expensive. There should be new automation and integration with other third party platforms too. Review Source LC Luis C. Advisory Solution Consultant Information Technology and Services Used the software for: 1-2 years ### "World Class Evaluation Solution" May 25, 2021 5.0 Good experience on using the results of CultureAmp to take action on insights provided by the tool. Pros It makes analysis of the responses evaluating emotions and qualitative and quantitative scores; the result of these evaluations and analytics allows a great analysis of different areas of the business. Cons Just the fact that it is more expensive than other options but it provides much more features than other commercial options. Review Source Response from Culture Amp June 1, 2021 Hi Luis, Thank you so much for your feedback and for taking the time to post this review! It's our customers that allow us to constantly improve the way we do business. I'm so glad you're having a positive experience and have been able to use Culture Amp to take action! We would love to make your experience even more amazing, and if there is anything you would recommend us improving, we would love to hear from you. Thanks again for your review! Best, Bailey AM Aurelie M. Head - Human Capital Real Estate Used the software for: 6-12 months ### "2022 Culture Amp Review" May 23, 2022 5.0 Pros it can be integrated with my HRMS It offers lots of templates Cons They do not have probation reviews it can be somewhat difficult to extract results, but once you graps it it becomes very user friendly Review Source NS Noor S. Marketing Associate Financial Services Used the software for: 1-2 years ### "360 degree feedback" July 5, 2023 5.0 Pros It's super easy to use for a 360 degree feedback cycle that we use at work twice a year. The functionality is simple and makes sense and we've not run into any issues where users are confused. Cons It becomes difficult to track goals when they are more abstract in nature. Review Source VR Verified Reviewer Director of Corporate Communications Hospital & Health Care Used the software for: 1-2 years ### "The BEST Tool I've Used In My Professional Career" January 10, 2021 5.0 is our tool and resource for our HR team that really allows us to dive into the team member journey -- from candidate surveys to onboarding and exit interviews - and everything in between. We've learned so much about our staff. I also love all of the resources within the Culture Amp trainings. Pros has endless resources to support your organization. I love the reporting features because it really lets you drill down into how your team members are feeling, how they are engaged, what's working, what's not, etc. It's also extremely easy to manage and track access to your organization's report. Finally - the customer service is second to none. Cons is on the pricey side. While we currently use it for surveys, there are other products we'd like to try - they're just out of budget at this time. (I still believe it is worth the price though - you get what you pay for). Review Source RG Ruben G. Electrician Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "New beginnings" December 14, 2023 3.0 Where are a lot of different outlets on the culture camp Pros Just experience going through the comments and different experiences Cons Good comments throughout its entire culture what did youJust experience going through the comments and different experiences Review Source NN Nicolette N. Cash Application Team (RCM) Mental Health Care Used the software for: 1-2 years ### "Culture Amp " July 5, 2023 5.0 Pretty easy to access and very self-explanatory. I am never lost, everything you need is easily accessible in my opinion. Pros I find the onboard, employee training very important and informative. I also Find it to be easy when rating a new Employee hire Canidate. It's easy to review the feedback of other Team members and make the process easy. Cons Its Easy for the most part....I have not had any issues. Review Source PA Pedro A. Finance Director - Global Synthetics Oil & Energy Used the software for: 1-2 years ### "My Culture Amp Experience" August 1, 2023 4.0 Pros really helps me evaluating a multinacional team, with people located in 5 countries using the same platform. Easy to setup goals and tracking them, setup 1 on 1 and evaluate the performance of my team is much more simple than before Cons A translation tool could be important to incorporate for people that are not confortable in the English language Review Source sN sultana N. GIS Engineer Capital Markets Used the software for: Less than 6 months ### "Build workforce readiness." August 24, 2023 5.0 different component processes (i.e., planning, monitoring, developing, rating, rewarding, lessening) work together and support each other, resulting in natural, effective performance management. my overall experience we need to just set a SMART goal: it's specific, measurable, achievable, relevant, and timely into . Pros Adopt a culture of evidence-based decision-making. Cons To align individual and organizational objectives provide clear idea. Review Source VR Verified Reviewer Recruiter Online Media Used the software for: Less than 6 months ### "A Great Way to Gauge Employee Experience " May 15, 2020 5.0 Overall I have had a great experience with it. The UI is very intuitive and I love that we are able to get a sense for how employees feel about certain aspects. It allows us a greater view into what we need to improve as an organization. Pros We recently implemented at our organization and I love it! We have been primarily using it for employee engagement surveys. I love that you have the chance to send surveys that are anonymous for employees and also surveys that are tied to that person specifically. I also like how we can see when the survey was sent to them, and send them a reminder if they haven't completed it yet. We used it most recently for our global benefits survey and it was very enlightening in terms of what employees would like to see added to our plan vs what benefits they were the least interested in. Cons We have had a great experience with it so far. The only thing I would like to see added is a way for employees to elaborate on why they choose "strongly agree" vs "agree." Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.