Shift Agent Labs

Shift Agent

3.5 / 5 6 reviews

Who Uses This Software?

Any store or company that schedules part-time hourly employees will be well served. Fast Food & Quick Serve restaurants, Retail stores, Restaurant groups, hospitality, hotels, motels, resorts, etc


Average Ratings

6 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $17.00/month
  • Pricing Details
    Size of active roster 1-10 = $17 11-20 = $27 21-30 = $37 Etc...0 ETC
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Shift Agent Labs
  • shiftagent.org/
  • Founded 2014
  • United States

About Shift Agent

We specialize in easy Employee Scheduling. Try the interactive Demo & explore Shift Agent instantly. A powerful algorithm helps you quickly assign the right shifts to every team member. Publish online & control the flow of days-off requests, trades, & availability changes. Send messages to your team & hold them accountable for the information. NEW: Attach notes to shifts (pictures, videos, text) No setup fees or cancellation fees. Like the demo? Enjoy a 1 mo/ free trial.


Shift Agent Features

  • Appointment Management
  • Automated Scheduling
  • Calendar Management
  • Employee Database
  • Group Scheduling
  • Shift Scheduling
  • Time Tracking
  • Vacation / Leave Tracking
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Shift Agent Reviews

Very Efficient

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We got shift agent for our company a little over a month ago. It has made it easier to switch shifts and confirm where employees are going to work that day

A great product, that with some tweaking and custom features could be a 10/10!

Aug 24, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It simplifies scheduling as a whole and allows everything to be online and in a set place. It also allows the employees to access everything on their mobile device or home computers instead of at the store.

Cons: The updates seem to be few and not all that big. The lag time with the servers is a little frustrating and can sometimes be more of a hassle than it is worth. A simple set up and maybe examples for how stores use and create specific templates would be nice to see as well.

Overall: The overall transition to this product was very smooth and we were able to set everything up the way we wanted things. We have a large staff number and needed something that could help us manage and schedule them while still seeing the operational side of things.

Recommendations to other buyers: It's definitely worth a try and with their 2 month free trial, it makes the decision for a transition easier and less stressful.

System runs extremely slow

Aug 23, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I love the way it pulls up the next available/best team member for the open position. I also love that each team member can control their own availability as well as give away and pick up shifts.

Cons: It takes WAY too long. The system is extremely slow. Scheduling time could be cut in half if your system as supported with a quicker response. Also, when I've sent an online chat, it took days to get a response.

Overall: We have been using this product since February of this year. We like the platform, but the system runs extremely slow. We tried running on Google chrome as opposed to safari, but still have the same issues.

Recommendations to other buyers: Get it right! Get it moving! This would be an amazing product with faster service.

Fantastic!! (but sometimes glitchy)

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease for employees to trade shifts. Visual depiction of scheduling numbers (how many are working when.) Smart scheduling features.

Cons: Some functions cannot be done on smart phones. At times (especially when writing the schedule), the site auto logs out with an error.

Overall: Shift Agent has transformed our scheduling process! As a fast food restaurant with over 65 employees, we highly recommend the site.

Effective!

Aug 22, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Allows us to create highly detailed schedules, quickly. It just works!

Cons: Cannot create schedules from an iPhone. Has web app but not an actual store app. Most end users(employees) are used to apps, not saving bookmarks to their homepage.

Overall: We joined up and had a few challenges adapting. Matt at ShiftAgent was very helpful to make changes literally overnight on a few things and found ways to be able to do what we needed without effecting or changing the product for other users. I love what shift agent has become and look forward to seeing where it goes!

Recommendations to other buyers: If you want to save time on schedules, and/or want a very detailed schedule quickly, this is a great investment.

Needs improvement

Aug 22, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Smart scheduling is good. Inputting the off days and employee information makes scheduling easy.

Cons: Software issues and limited mobile use.

Overall: The program is slow to respond and has a lot of problems. When we make adjustments to schedules the program takes a minute or two to recognize the change and freezes up. The screen often gets all jumbled up with text boxes covering other items and I have to restart the program every few minutes to resolve the issue. These problems occur on several different computers and are consistent issues

Vendor Response

by Shift Agent Labs on September 02, 2016

Thank you Tim, we welcome your feedback. We've addressed two specific issues that were causing some users to experience slower service, and we're happy to announce that the issue should be resolved. Can you let us know if you are still experiencing some issues? We are willing to work with you to give you the best possible scheduling option.