# Shift Agent Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Shift Agent Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more.

Source: https://www.capterra.com/p/154178/Shift-Agent/pricing

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# 

 Shift Agent Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Shift Agent

## What is Shift Agent?

We specialize in easy Employee Scheduling. Try the interactive Demo & explore Shift Agent instantly. A powerful algorithm helps you quickly assign the right shifts to every team member. Publish online & control the flow of days-off requests, trades, & availability changes. Send messages to your team & hold them accountable for the information. NEW: Attach notes to shifts (pictures, videos, text) No setup fees or cancellation fees. Like the demo? Enjoy a 1 mo/ free trial.

## What is Shift Agent used for?

[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)

Overall rating

Based on 15 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$17

Per Feature, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Shift Agent

3.9 (15)

VS.

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

$17

Per Feature, Per Month

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (15)

Ease Of Use

4.7 (5,044)

Value For Money

4.3 (12)

Value For Money

4.5 (4,809)

Customer Service

4.0 (12)

Customer Service

4.6 (4,827)

## Shift Agent alternatives

[4.5 (1,613)](https://www.capterra.com/p/136078/Float/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (538)](https://www.capterra.com/p/134429/Resource-Guru/reviews/)

Starting price

$4.16

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

Starting price

$60.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.6 (90)](https://www.capterra.com/p/191434/Zoho-Workerly/reviews/)

Starting price

$45.65

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Employee Scheduling

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Assign working shifts or tasks to employees based on their availability

Mobile Access

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Online Time Clock

3.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track/log the amount of time employees worked per job using a timer

Automated Scheduling

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Automatically create schedules based on business needs or employee availability and qualifications

Employee Database

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Electronic storage of staff/employee contact information and job status in a centralized repository

Employee Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track employee schedules, availability, and performance across projects and tasks

Shift Agent 33 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage the process of evaluating documents or requests submitted for approval

Manage attendance for classes, shifts, meetings, or events

Automatically create schedules based on business needs or employee availability and qualifications

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create budgets based on historical data and future projections

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Provides a channel for team members to share media files, communicate, and work together

Assemble applications and processes by dragging over and arranging pre-built components

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Assign working shifts or tasks to employees based on their availability

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Automatically find mutually available meeting time slots across multiple calendars

Predict labor requirements based on past and present data/trends

Communicate using messages within the system

Access software remotely via mobile devices

Track/log the amount of time employees worked per job using a timer

Manage and record overtime hours for hourly employees

Based on availability, instantly confirm or deny a request when a new booking is made

Receive system updates as soon as any changes are made

View and track pertinent metrics to find patterns and gain insights from data

Assign and distribute work schedules to individual employees or teams within an organization

Plan availability and assign specific time slots for tasks and resources

Managing and trading shift details between employees

Track employee skills, competencies, training & qualifications

Track and manage employee's work hours to improve payroll accuracy

Track and manage employee time-off, vacation, and sick leave requests

Tools that allow employees to request/schedule time off

Track the amount of time spent on a job or task

Request, track, and manage time off requests and vacation time

Get Advice

We can help you find the software with the features you need.

Features

3.9 (15)

3.9

Based on 15 reviews

## Pricing

Value for money

4.3 (12)

Free Trial

Free Version

Basic

$17.00

Per Feature,Per Month

Value for money

4.3 (12)

4.3

Based on 12 reviews

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## Support, customer service and training options

Customer Service

4.0 (12)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (12)

4.0

Based on 12 reviews

## User reviews

Overall rating

3.9

Based on 15 reviews

Filter by rating

5(4)

4(7)

3(3)

2(1)

1(0)

Mentioned topic

Sorted by most recent

AM

Alejandro M.

Chief

Writing and Editing

### "Good not great"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

October 30, 2023

Pros

Nice app for basic shift management. Nice to be able to have chat in the same app where you can save all shift-related conversations

Cons

A little bit difficult to learn how to use it at first.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AO

Avery O.

Health Service Clerk

Hospital & Health Care

### "Good platform "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 16, 2023

I used it at work for about 2 years and it was good when asking off for work or vacation. As well as getting in contact with other employees.

Pros

It’s easy to use. Easy to clock in and out. Request time off for vacation, etc.

Cons

Sometimes the app glitches and you have to restart everything.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EP

Edie P.

Operations Support Manager

Hospitality

### "Shift Agent Review!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

May 1, 2022

Pros

The thing we liked most about this software was the ease of use for our employees. And building a schedule was simple.

Cons

The only thing we disliked about this software was how long it would take to load a page/schedule.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Ashleigh S.

Shift lead

Consumer Services

### "Don’t do it "

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 24, 2021

Bad

Pros

Well it’s made us come together and figure things out it’s taught us a lot of patience

Cons

It was confusing caused many scheduling issues

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Ross H.

Marketing Director

Restaurants

### "Not Perfect But Lightyears Above The Rest"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 23, 2019

ShiftAgent allows you to set schedule preferences and goals depending on sales. This will allow you to input projected sales and help you create a schedule that meets your labor and productivity goals. For training purposes, this feature really helps when we train new people on how to create a schedule. One of the best features that ShiftAgent offers is one we use literally all throughout the day. There is a feature that is called "Daily Deployment". We have an iPad set up in our front of hosue area and in the kitchen that is constantly on this screen. This is a constantly updating page that details each person's position and their hours. Our leaders use this to plan their day out and make break lists in a very efficient manner. While this feature might not be as useful to some, my perspective as someone from the restaurant industry would highly recommend this to other restaurants that have large amounts of staff on the clock at one time. Overall, this software has dramatically reduced the amount of time we have to spend on creating a schedule and has simplified the entire process. Chick-fil-A now offers a partnership with HotSchedules that fully integrates with our financial and personnel databases, but until they get on the level that ShiftAgent is, then they will always be second-rate.

Pros

ShiftAgent has allowed us to almost completely eliminate scheduling. Almost. Their ability to save daily templates based on sales, automatically produce the most preferred person for a position and quickly make adjustments on the fly has made this product one of our most used tools. Scheduling is important and should not be something that causes problems. ShiftAgent met us where we needed them to. Unlike other sites that just allow you to fill in a shift with a person's name, ShiftAgent uses a system to quickly identify who is the best person for that particular shift. By this I mean, you can rank a person's skill level for each individual job, set preferred hours to request while still setting an administration limit on their weekly hours, and take into consideration their hours for the week, when they will be in overtime, and if they have requested that day off. There are probably other features that I have forgotten to mention that affect which name appears first. My recommendation is just setting up a demo with the support staff to see for yourself. This software will change your life when it comes to scheduling. BEST PRODUCT OUT THERE.

Cons

The biggest gripe we have with ShiftAgent is that there is no app for us to use on our phones. Unfortunately, the software is set up for a browser mode and that is highly limiting at times. You can still approve and disapprove of shift trades from your phone as well as use various other features, but the software comes across as clunky and dated. The website is also glitchy as well. Now, this does not cause you to lose any work done or information put, but the site will randomly log you out. This has literally happened up to three straight times in a row for us. This can make you pretty frustrated when you're trying to find a team member's number, see whose working, or whatever it is you're doing. That being said, I would still use this software over any other software that I have come across over the last 4 years. It provides so much more value over its competitors despite the problems.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Leader

Civil Engineering

### "Shift Agent Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

August 6, 2019

Pros

Smart scheduling include some pay days and control

Cons

extremely slow system, need to upgrade it and support quickly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Caleb M.

Associate

Warehousing

### "Shift agent"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 8, 2019

Pros

I liked how easy it is to use this app in the workplace.

Cons

There really wasn't anything that I personally would complain about.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SB

Shelby B.

Shift Supervisor

Food & Beverages

### "Very Efficient"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 25, 2016

We got shift agent for our company a little over a month ago. It has made it easier to switch shifts and confirm where employees are going to work that day

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BA

Ben A.

Food & Beverages

### "A great product, that with some tweaking and custom features could be a 10/10!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 25, 2016

The overall transition to this product was very smooth and we were able to set everything up the way we wanted things. We have a large staff number and needed something that could help us manage and schedule them while still seeing the operational side of things.

Pros

It simplifies scheduling as a whole and allows everything to be online and in a set place. It also allows the employees to access everything on their mobile device or home computers instead of at the store.

Cons

The updates seem to be few and not all that big. The lag time with the servers is a little frustrating and can sometimes be more of a hassle than it is worth. A simple set up and maybe examples for how stores use and create specific templates would be nice to see as well.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EF

Edith F.

Operations Director

Food & Beverages

### "ShiftAgent "

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 23, 2016

It's made scheduling a lot easier on me and my team. I love that my team is responsible for keeping their availability updated, inputting requests for days off and trading shifts.

Pros

It's easy to use and I love that every time I need help there is always somebody there to help me out.

Cons

It freezes on me frequently. Also, there's been times when it freezes and deletes all my work... So I start over and then next time I sign in there's double shifts for everybody because both schedules show up. Not a con, but it would be nice if there was a 2 week minimum limit for when asking off or updating availability.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/154178/Shift-Agent/reviews/)

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