Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Appointment Reminder helps businesses send timely reminders. (via Text, Voice or Email). Simple to add appointments via our online calendar or integrates directly with Google Calendar, Outlook and Apple Calendar. Highly customizable so can send the exact text (or multiple) you want at the time you want. 2 way texting enables you to communicate with appointment replies to sort out any scheduling issues. Used by 1000's of businesses. From $29 a month.
Provider
Appointment Reminder
Located In
New Zealand
Foundation
2010
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Videos, Live Online
Support
Chat, Phone Support, FAQs/Forum, 24/7 (Live rep)
Appointment Reminder works best for service based businesses that have many appointments each day.
Content Source: Appointment Reminder
Based on other buyer's searches, these are the products that could be a good fit for you.
Appointment Reminder Reviews
Pros
AppointmentReminder.com does an amazing job. The customer service for when a kink does arise in the system is astounding.
Everything has been great. The software is easy to use and very effective for our purposes.
Great functionality and adaptability. The customer service is also excellent.
Overall I love how simple it is. I don't have any experience with other appointment reminded software's so I honestly don't know what to compare them and say if this is the best.
Cons
There is some problem with the appointments with the same starting time.and while editing its back to the begining of the list.
No way to export customer lists with names and phone numbers or statistics on who is showing up vs who is not showing up.
Our appointments are booked sometimes months in advance. If a client misses, it is hard to get them back in and if they miss, we can't fill the spot therefore lose revenue.
It confused my customers at first, was supposed to show as coming from our phone number but it did not.
"Customer showing up for the client meeting has gotten so much better! "
Overall: Great!
Pros: It is super easy to use and connect to my google calendar. They just added ZOOM integration so now it is even easier to send out reminders for me.
Cons: Setup can be a little intricate but the support team was real helpful.
"A text reminder service you can count on + great customer support"
Overall: I'm happy Appointment Reminder does what it says for our business; personalizing and automating confirmation messages and text reminders. This in itself has boosted appointment attendance with our clients.
Pros: - It helps us automate appointment scheduling 24/7 - Personalizing confirmation and text reminder messages for our customers - An ever ready and knowledgeable customer support (very important for our business)
Cons: We would appreciate more templates for information technology consultancy services templates. However, this isn't a big deal as we can still customize the available templates or create ours from scratch. We talked to Matthew's team and they informed us they are in the process of adding more templates for both text and email reminders for each industry.
"not user friendly - staff was condescending"
Overall: didn't sync with my calendars.
Pros: nothing. didn't work. had high hopes but nothing
Cons: not user friendly. support staff was condescending. disappointed.
Vendor Response
"A great company to work with!"
Overall: It's a pleasure with [SENSITIVE CONTENT HIDDEN] and his team!
Pros: This was the only company that was able to meet my needs! I needed a software that can integrate with a HIPAA compliant Office 365, that can send appointment reminders to patients with a choice of SMS reminder or automated phone calls. AppointmentReminder.com does an amazing job! The customer service for when a kink does arise in the system is astounding! [SENSITIVE CONTENT HIDDEN] is always there for you to handle any issues you have and make the system work for you instead of you working for the system!
Cons: I try not to just give a blanket 5 stars across the board because I want to assess things honestly. Unfortunately I could not find even one item where I can give less than a full 5 stars!
"Excellent software to replace your admin person or let them do more profitable things."
Overall: A+ and thank you for creatinbg
Pros: An email 2 weeks before an appointment and a text a week before the appointment and a voice call 3 dyas prior to their appointment.....ALL AUTOMATED.
Cons: It is more on the user end. Your CRM needs to be set up correctly otherwise stuff does not go to the right place.
