# Appointment Reminder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Appointment Reminder the right Appointment Reminder solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154255/Appointment-Reminder/reviews --- Appointment Reminder 4.8 (41) [View alternatives](https://www.capterra.com/p/154255/Appointment-Reminder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Appointment Reminder Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews Matt C MarketingAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “They just added ZOOM integration so now it is even easier to send out reminders for me.“ November 24, 2020 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mauricio C. Warehouse manager/Administration Hospital & Health Care Used the software for: Less than 6 months ### "Never be on a hurry" July 5, 2021 4.0 Pros The best part of having all of your appointments written down and being reminded of them on time, makes your day to day more organized and less stressfull, because you actually know what, where and when you have an important matter. Cons I dont have any negatives for this software, it does the thing it says it does. Review Source SF Sarah F. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "Amazing application" May 22, 2025 5.0 My overall experience is amazing because I feel it helps keep our no-show numbers to a low number due to them constantly reminding! Pros I like how this is a service that helps us implement no shows for appointments/procedures in the medical field. Cons I don't like that sometimes with appointment reminder patients will get a message more than once and it's bothersome to them. Review Source CR Christian R. COO Internet Used the software for: Less than 6 months ### "Appointment Reminder Review for small businesses" October 2, 2018 4.0 Pros It allows you to have the ease of not contacting customers yourself for scheduled appointments and other things. Cons It confused my customers at first, was supposed to show as coming from our phone number but it did not. It takes almost as much time to set it up every day as it does for me to copy and paste text messages myself from a cell phone. The price for the service is so high that as a small business it makes me wonder if it is worth paying for. Especially when some days I do not even use it because when I send out reminders manually it allows me to get to talk with the customers which makes it not as easy for them to guilt free cancel their appointments which can put me in a pretty bad spot. Then I have to adjust appointment times and send them out myself from our office cell phone which confuses the customers who already received a time from the appointment reminder. Review Source BP Brittany P. Administration Business Supplies and Equipment Used the software for: 1-2 years ### "Lost without this app" March 17, 2025 5.0 This app is sor easy to navigate, I use it every single day. I can't go a day without adding my appointments for my meeting with different companies'. I would be lost without this app. Pros This app is one of my favorite apps to use Cons limited reminders for my appointments when I need them Review Source VR Verified Reviewer Owner Retail Used the software for: 1-2 years ### "Great 2-way appointment setting software" May 13, 2019 4.0 Overall, I'm happy. I think there are some steps that could be taken to improve appointment reminder, but right now, I think it's the best solution out there. Pros The best thing about appointment reminder is a visual calendar that shows confirmed, unconfirmed, canceled, and showed appointments. Cons There is no easy way to export reports from the data I enter into appointment reminder. No way to export customer lists with names and phone numbers or statistics on who is showing up vs who is not showing up. Also, there is no way to effectively time block out my calendar for times I'm not available. Review Source Response from Appointment Reminder July 15, 2019 Hi and thanks for the review! We are currently working on new features like what you described and will soon have available! We will email our customers when they are ready! BS Bryn S. Managing Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great reminder for google calendar" February 3, 2022 5.0 Brilliant. I let it sit for ages, and then when I finally took a close look at it everything was so easy and the help chap held my hand the entire way. Pros Easier to implement extremely reliable, and very customizable FANTASTIC tech support Cons That I didn't get into it and actually use it sooner!!!!! Reason for choosing Appointment Reminder Ease of integration with google calendar very attractive. Review Source MW Mary W. mary@noisyguts.net Medical Devices Used the software for: 1-2 years ### "Excellent Tool for Scheduling Appointments and Tailoring Reminders" November 30, 2020 5.0 We have had a great experience with Appointment Reminder, which is why we have stuck with it for so long. We are using it to schedule appointments for clinical trials. We love that we are able to schedule both SMS and e-mail reminders for our trial participants. We can also tailor the messages to fit with our needs. We also like the fact that we get notified straight away if someone cancels. It is a vital tool for our team. Pros Great functionality and adaptability. The customer service is also excellent. Cons We are very happy with all aspects of the software and have no complaints. Review Source AT Audrey T. Senior Immigration Attorney Legal Services Used the software for: 1-2 years ### "Appointment Reminder helps us minimize missed appointments " December 1, 2020 5.0 Everything has been great. The software is easy to use and very effective for our purposes. Pros Once we started using the software we immediately noticed that we had far fewer no-shows. We are also able to use it to remind clients about important appointments they cannot miss with USCIS. Cons The character limit on text messages could be a bit higher. Reason for choosing Appointment Reminder I chose this software over others because of the control I have over the messages sent and because of the price. Review Source MR Meredith R. Marketing Director Financial Services Used the software for: 2+ years ### "Love this system!" October 5, 2018 5.0 Our no-show, no-call rates have dropped because our clients are getting reminded of their appointments through phone, email and text. Pros It's really easy to use and create multiple appointments. As a tax office, our January-April look a little hectic on the calendar and using Appointment Reminder is super easy to make sure all of our clients are getting contact prior to their appointment. Cons It can be a little difficult to schedule two appointments with the same start time, but it can be done! Review Source MC Matthew C. Marketing Automotive Used the software for: 1-2 years ### "Great! Our appointment shows have gone up a ton! " September 3, 2020 5.0 Wonderful, with increase show rates! Pros This has a ton of flexibility for our business needs. We can connect to google calendar and also our Office365 calendars. \[SENSITIVE CONTENT HIDDEN\] is great to work with and super quick to make it work for our needs. Cons I would like to see the online appoinmtnet scheduler work better. They are working on it though. :) Review Source AA Abdullah A. freelancer Writing and Editing Used the software for: 6-12 months ### "Evaluation" August 24, 2021 5.0 Few problems during my use and it is excellent so far Pros It is easy to use and the support is high Excellent performance for scheduling appointments and reminders It helps to send reminders at the right time Cons Scheduling had problems, but I can't say for sure It is expensive, but its features are good At the moment, I consider it very good Review Source lT lamya T. psychiatrist Medical Practice Used the software for: 2+ years ### "Helpful to prevent cancellations" October 6, 2018 5.0 Pros It has brought down my cancellation rate significantly and shows me that the client received the reminder. It is easy to use and a very nice platform. Cons I wish it would integrate with other calendar systems so I don't have to manually enter appointments every week. Review Source ET Erin T. therapist Mental Health Care Used the software for: 1-2 years ### "great program" October 2, 2018 5.0 I loved it- no longer use it because my medical record now has a reminder option- Pros Ease of us was a nice feature the options to text or email were great! Cons The visuals were hard to adjust to at first but you get used to it Review Source RJ Rachel J. Office Manager Medical Practice Used the software for: Less than 6 months ### "Office Manager" October 9, 2018 5.0 Pros It's super easy to use and very affective! Cons wished patients had the option to reply back in a text Review Source Mungasia C. Business Development Consultant Information Technology and Services Used the software for: Less than 6 months ### "A text reminder service you can count on + great customer support" September 26, 2021 5.0 I'm happy Appointment Reminder does what it says for our business; personalizing and automating confirmation messages and text reminders. This in itself has boosted appointment attendance with our clients. Pros \- It helps us automate appointment scheduling 24/7 - Personalizing confirmation and text reminder messages for our customers - An ever ready and knowledgeable customer support (very important for our business) Cons We would appreciate more templates for information technology consultancy services templates. However, this isn't a big deal as we can still customize the available templates or create ours from scratch. We talked to Matthew's team and they informed us they are in the process of adding more templates for both text and email reminders for each industry. Review Source Matt C. Marketing Automotive Used the software for: 2+ years ### "Customer showing up for the client meeting has gotten so much better! " November 24, 2020 5.0 Great! Pros It is super easy to use and connect to my google calendar. They just added ZOOM integration so now it is even easier to send out reminders for me. Cons Setup can be a little intricate but the support team was real helpful. Alternatives considered [Apptoto](https://www.capterra.com/p/168852/Apptoto/)[ReminderCall.com](https://www.capterra.com/p/161549/ReminderCall/) Reason for choosing Appointment Reminder The price was better and support team was willing to work with me more than the other companies to customize my experience. Review Source Duvi David V. Operations Manager Mental Health Care Used the software for: 6-12 months ### "A great company to work with!" December 29, 2020 5.0 It's a pleasure with \[SENSITIVE CONTENT HIDDEN\] and his team! Pros This was the only company that was able to meet my needs! I needed a software that can integrate with a HIPAA compliant Office 365, that can send appointment reminders to patients with a choice of SMS reminder or automated phone calls. AppointmentReminder.com does an amazing job! The customer service for when a kink does arise in the system is astounding! \[SENSITIVE CONTENT HIDDEN\] is always there for you to handle any issues you have and make the system work for you instead of you working for the system! Cons I try not to just give a blanket 5 stars across the board because I want to assess things honestly. Unfortunately I could not find even one item where I can give less than a full 5 stars! Reason for choosing Appointment Reminder Functionality and price Review Source David A. Business owner Financial Services Used the software for: 2+ years ### "Excellent software to replace your admin person or let them do more profitable things." November 30, 2020 5.0 A+ and thank you for creatinbg Pros An email 2 weeks before an appointment and a text a week before the appointment and a voice call 3 dyas prior to their appointment.....ALL AUTOMATED. Cons It is more on the user end. Your CRM needs to be set up correctly otherwise stuff does not go to the right place. Reason for choosing Appointment Reminder Fully automated is way better...... Review Source VR Verified Reviewer Investigating Officer Government Administration Used the software for: 6-12 months ### "Really Great App! " December 8, 2019 5.0 Appointment Reminder has really made my scheduling of appointment easier, and helps me to remember them by sending me email notifications. Pros Can reduce no-shows and last minute cancellations Automatic reminders Makes it very easy to schedule and organize appointments. Calendar management Multiple persons can use it Calendar sync with Google Wide variety of email templates Customizable templates Email notification Cons There is no integration with outlook for Mac. No other disadvantages. The software is great other than that. Review Source VR Verified Reviewer Human Resources Manager Insurance Used the software for: 6-12 months ### "Keep Track of Appointments" October 2, 2018 5.0 It does what it's supposed to, and does it well! Pros Appointment Reminder is a software named for its task. It is a simple yet efficient tool for reminders. I have used this for a while and it has helped me to schedule daily appointments and tasks. It has an easy setup and launching. Many similar tools go over the top with many features that are never used, whole Appointment Reminder is straight to the point. Cons A little bit expensive but its features justify its price. Review Source VR Verified Reviewer Revenue Analyst Real Estate Used the software for: 1-2 years ### "cohesively connects all of my platforms" October 23, 2018 5.0 Pros I finally found a solution that adequately connects all of my plans in one place. Cons It was confusing at first but i figured it out! Review Source VR Verified Reviewer Program Coordinator Mental Health Care Used the software for: 2+ years ### "Simple and Easy" October 3, 2018 5.0 We are able to schedule appointments very easily Pros Very easy to teach users how to use, great to be able to write your own scripts. Cons The UI is a bit outdated, and the client organization could be improved Review Source kathleen M. Owner Cosmetics Used the software for: I used a free trial ### "not user friendly - staff was condescending" August 24, 2018 1.0 didn't sync with my calendars. Pros nothing. didn't work. had high hopes but nothing Cons not user friendly. support staff was condescending. disappointed. Review Source Response from Appointment Reminder August 28, 2018 Sorry your experience wasn't ideal. The Auto Reminder software does require some technical knowledge to setup with your phone service and sync with other calendar software. We have plenty of online resources for setting up the software, but we agree it could be difficult for people who are not familiar with software installation and configuration. For customers who need help, we do offer full system setup and training service and it is guaranteed to work. WT Whitney T. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Very Useful" October 4, 2018 5.0 Appointment Reminder has been very helpful to our business. It's definitely cut down a lot of man hours we used to use contacting each patient individually. Also very helpful that we can go back and check the status of each reminder once it's sent and even reason responses if someone can't be reached and why. Pros I like that the system allows 3 different options for contacting the patient and that the scripts can be customized. Cons This is less of a con and more of a suggestion: if it were possible for the office to be notified \*how\* a patient responded to a reminder. For example, we could know that the patient responded via text to cancel or cancelled via phone call and then confirmed via text. We have a few issues with patients responding differently via different methods for the same appointment. It would just help us overall be able to pinpoint where the signals are getting crossed. Review Source cM cheryl M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Have been using since it's launch" October 5, 2018 5.0 Our appointments are booked sometimes months in advance. If a client misses, it is hard to get them back in and if they miss, we can't fill the spot therefore lose revenue. Pros It is very easy to use and update appointments for clients. They all love it and I love knowing they received their reminder - No excuses to miss! Cons The client list, when editing, always jumps back to the beginning of the list. 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