# ServiceTracer Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServiceTracer Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more. Source: https://www.capterra.com/p/154258/ServiceTracer --- # ServiceTracer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ServiceTracer ## What is ServiceTracer? For 15 years, Servicetrace has been successfully delivering innovation in the fields of Robotic Process Automation (RPA), Test Automation (TA) and Application Performance Monitoring (APM). With Servicetrace's automation solutions, organizations can launch their Enterprise Automation Journey safely, quickly and easily. Many global players across all industries trust the multi-patented technology, among them many of the 2,000 largest European companies. www.servicetrace.com ## What is ServiceTracer used for? [Application Performance Management](https://www.capterra.com/application-performance-management-software/)[Automated Testing](https://www.capterra.com/automated-testing-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35000 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceTracer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.servicetrace.com/&name=ServiceTracer) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceTracer 4.3 (3) VS. [4.6 (258)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) Starting Price $35000 Other, Per Year Starting Price $395 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.6 (258) Value For Money 5.0 (3) Value For Money 4.7 (219) Customer Service 5.0 (3) Customer Service 4.7 (253) ## ServiceTracer alternatives [4.7 (347)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (15,363)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.7 (561)](https://www.capterra.com/p/144020/Aha/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes ServiceTracer 52 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Access client's system information, including hardware and software configuration, to perform diagnostics Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Create, design and modify the flow and processes of tasks in a project Manage and track all disruptions and incidents Observe and track the demand, usage, progress or quality of a system, product, or user Drag and drop/visual interfaces that allow non-tech users to build without writing code Allows developers to run the same test over and over again using different values Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Allows developers to check if their applications/web browsers are running as expected. Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Systematic evaluation of various aspects of a project or service to prevent defects or issues Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Enables creation, management, and tracking of product requirements & features during product production/development Assess the performance and functionality of software by testing against predefined requirements and specifications Process of planning, scheduling and executing the optimal and effective use of human capital across projects Set & manage permission levels based on user roles and restrict access to only authorized individuals Identify and analyse the reasons behind accidents Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Run multiple tests simultaneously in different environments or parts of the code base Create, manage and track all task activities and progression Track the status and progress of tasks Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Monitor or audit historical and current transactions to analyze customer account activities Track the availability time for a designated network or website over a given period of time Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (3) 4.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic $35,000 Other,Per Year Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Matthias P. Head of Application Performance Management Information Technology and Services ### "ServiceTracer as a Service in conext of a Solution Provider" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2016 We use ServiceTrace as a shared system as well as a set of dedicated systems for roughly 2 dozens of customers we sell our services to. It allows us to handle services for these customers in a multitenant capable, highly scalable environment. The measurement mechanism is capable to measure nearly any application a human being can handle. The software fits into standardized DC operations with low effort and reliable long term stability. It can handle a high number of measurement points and manage those effectively from a single point of administration. The innovation measured in functionality per year is impressive. Pros The flexible and easy to use programming style gives high efficieny in creating and maintaining the measurements. Intelligent error handling capabilities deliver high stability of measurement data collection even in varying situations. The extremely small firewall footprint allows shared installations in highly segmented network environments (multi enterprise services). The built in Multitracer functionality allows highly economic utilization of the machines , the measurements run on (up to massive concurrent usecases on one machine). It also provides hidden session that keeps visiting eyes away from looking at the measurement sessions (security feature). The ControlCenter (built in management component) allows to manage all distributed use cases to be efficiently managed from a single place across all tenants. Cons When you deploy high numbers of components (robots, workflows, reports, dashboards, tenants), navigation and keeping an overview may get difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Alexander B. Information Technology and Services ### "ServiceTrace as a Service in conext of a Solution Provider" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2016 We use ServiceTrace as a shared system as well as a set of dedicated systems for roughly 2 dozens of customers we sell our services to. It allows us to handle services for these customers in a multitenant capable, highly scalable environment. The measurement mechanism is capable to measure nearly any application a human being can handle. The software fits into standardized DC operations with low effort and reliable long term stability. It can handle a high number of measurement points and manage those effectively from a single point of administration. The innovation measured in functionality per year is impressive. Pros The flexible and easy to use programming style gives high efficieny in creating and maintaining the measurements. Intelligent error handling capabilities deliver high stability of measurement data collection even in varying situations. The extremely small firewall footprint allows shared installations in highly segmented network environments (multi enterprise services). The built in Multitracer functionality allows highly economic utilization of the machines , the measurements run on (up to massive concurrent usecases on one machine). It also provides hidden session that keeps visiting eyes away from looking at the measurement sessions (security feature). The ControlCenter (built in management component) allows to manage all distributed use cases to be efficiently managed from a single place across all tenants. Cons When you deploy high numbers of components (robots, workflows, reports, dashboards, tenants), navigation and keeping an overview may get difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Roland M. SVP Systems Management Information Technology and Services ### "Excellent solution to measure end user experience, very easy to implement and handle" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2016 ServiceTracer is an excellent solution to measure end user experience - both in daily IT operation as well as in test automation. It is very easy to implement and handle. With the image pattern recognition based measurement ServiceTracer is very robust and flexible. The creation of measurement workflows in a graphical workflow editor enables us to set up new measurement within a few hours without any coding, so it can be used by our application specialists (who typically don't have performance monitoring skills). Customer support is excellent and very fast. Pros Image pattern recognition based measurement - what you measure is what the end users really see on their GUI. Workflow Editor for fast and simple creation of new measurements. MultiTracer feature for hidden and parallel measurements, e.g. for test automation. Cons Deeper analytics of application behaviour are not provided, as the solution is "not intrusive". Our take here is to use ServiceTracer for the daily business across applications and frontends. If performance problems or degradations cannot be analyzed to the root cause of the problem we still can use a deep-dive tool such as Tivoli, which requires much more efforts. This approach enables us to be fast and cost efficient with the mass of the measurements and spend the effort for the "big guys" only if needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)