--- title: "PatientClick Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PatientClick Suite Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/154265/PatientClick/" page_type: "product" language: "en" --- # PatientClick Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PatientClick Suite ## What is PatientClick Suite? All-in-one or modular easy-to-use, EHR/EMR, practice management, patient scheduling, patient portal, medical billing solution that also includes secure live, video-based telemedicine. iPhone, Android smartphone, laptop or desktop, you can connect and have secure video chat sessions with your patients. iOS and Android apps for provider and patients available. Customize your PatientClick with unlimited encounter note templates, forms, reports and more. ## What is PatientClick Suite used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PatientClick Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://patientclick.com/&name=PatientClick Suite) ## PatientClick Suite Overview Updated September 2026 AI summary PatientClick Suite equips organizations of all sizes with electronic medical records, billing, and scheduling tools, covering needs from patient documentation and charting to compliance tracking and telemedicine. Its features include e-prescribing, insurance eligibility checks, multi-location support, and real-time reporting, delivered via cloud and mobile platforms for flexible deployment across various medical and administrative workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PatientClick Suite 3.0 (10) VS. [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price $99 Per Month Starting Price $32 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (10) Ease Of Use 4.3 (498) Value For Money 3.3 (8) Value For Money 4.2 (382) Customer Service 3.6 (9) Customer Service 4.2 (430) ## PatientClick Suite alternatives [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.0 (40)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.6 (114)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about PatientClick Suite Overview ### Which roles and teams benefit most from PatientClick Suite? PatientClick Suite benefits clinical leaders, physicians, and therapists who need to manage patient care, documentation, and communication in one system. Front-desk, billing, and medical records teams use it to streamline scheduling, revenue cycle tasks, and chart access, while directors and executives rely on it for operational oversight and practice management. Answer based on 10 reviews Overview ### What company size and specific industries is PatientClick Suite built for? PatientClick Suite is designed for clinics and practitioners in the healthcare sector, making it a fit for small to mid-sized medical practices that need software for patient management, scheduling, and related office tasks. Features and Usability ### What are the key features of PatientClick Suite? PatientClick Suite offers appointment scheduling and management, patient portal and self-service portal access, billing and invoicing, claims management and claims scrubbing, EHR/EMR charting and records management, e-prescribing, telemedicine with two-way audio and video, and reporting tools such as analytics, customizable reports, and real-time reporting. Getting Started and Support ### What training and onboarding options does PatientClick Suite offer? PatientClick Suite provides in person training, live online sessions, and documentation. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does PatientClick Suite offer? PatientClick Suite provides phone support and 24/7 live rep assistance. Support is presented as direct and always available through live representatives, but no reviewer feedback is available to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) PatientClick Suite supports all three features reviewers value most: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help practices protect sensitive health information, maintain complete and organized patient histories, and document care accurately, allowing teams to improve compliance, support clinical workflows, and deliver more consistent patient care. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Analytics Tools for the systematic analysis of various types of data or statistics Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Billing & Invoicing Create, manage, and send invoices or bills to customers Calendar Management Track and manage schedules and meetings via an integrated calendar PatientClick Suite 60 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Analytics: Tools for the systematic analysis of various types of data or statistics - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Reports: Alter the layout and content of reports - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EMR/EHR: Create and securely store digital patient records - For Family Medicine: For family practices - For Psychiatrists: Must serve psychiatrists/psychiatric practices - Forms Management: Store, manage and track all forms in a centralized location - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Invoice History: Store and view prior invoices for each account/client - Lab Integration: Receive lab results electronically - Live Chat: Ability to chat online in real time - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - One-to-One Messaging: Send personal messages to clients or attendees - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Telecommunications: Utilizes telecommunications technology to provide providers and patients with two-way communication. - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Templates: Sample files or documents that could be customized as needed or used as is - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. Features 3.4 (10) 3.4 Based on 10 reviews ## Pricing Value for money 3.3 (8) Basic $99.00 Per Month Value for money 3.3 (8) 3.3 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (9) 3.6 Based on 9 reviews ## User reviews Overall rating 3.0 Based on 10 reviews Filter by rating 5(2) 4(3) 3(1) 2(1) 1(3) Mentioned topic Sorted by most recent JW Jason W. Director Health, Wellness and Fitness ### "Rip off, substandard company" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 29, 2021 They ripped us off!! Pros Software did not work for our needs at the time. Cons After our contract expired, and we did not renew, they continued to draft funds from our account and refuse to return them. If your not into donating to corrupt companies I'd try another software. We have a pending court case. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Marco B. DNP Mental Health Care ### "Don't bother!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 6, 2021 I tried to get out of it 6 months into it but I was not allowed having signed a contract for 2 years. This product is absolutely not worth it for the money spent. Pros Fairly easy to use. Able to create own tamplates. Cons Lots of problems and no live support. Very expensive for what they offer. Getting frequent emails from billing about not paying even though the fees were paid in full. Every additional services costs! Absolutely not worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Tori G. front desk Health, Wellness and Fitness ### "patient click" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 26, 2019 Pros they definitely get your name around to different areas of the web Cons we are in the dark on where our name actually is. patients will call in saying they found us on this page that weve never heard of and then it makes us sound stupid or makes them think they called the wrong place. we have asked for a list of all the marketing tunnels we are in but have yet to receive anything. we do not not like not be able to track our sources. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kristie C. Associate Director, Therapist Mental Health Care ### "Patient Click for an EAP " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 27, 2018 Pros The product has a good price and versatile features. It is easy to use and can be customized to some degree. Cons Sometimes communicating with the support staff is difficult due to lack of understanding for the specific needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Donnalee A. CEO Mental Health Care ### "Help for the hurdles of electronic records!" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2018 The Patient Click model and staff are direct and on point. We primarily dealt with the dedicated team who drilled down until they got to the real cause of our difficulty and then walked us through to a solution. We are individuals who are comfortable with basic operations but we learn something more expedient every day. Pros The administrative data that can be gathered without hopping from screen or report to screen or report. The quickness and responsiveness of the support staff. They are always helpful and never seemed impatient. Even if there were other persons needing help, they always made our staff feel what we were asking was important. Cons I would prefer a hard copy of how to use the software. The training was excellent but I still needed to refresh my self as I mined the information I wanted as a semi-literate computer user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Michelle L. Business Office Director Mental Health Care ### "Overall Experience has been positive " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 11, 2018 Customer service has been great! The PatientClick team has worked with the facility to make necessary software changes, when feasible. Pros Reminder System is a great tool and is working well for the facility. Telehealth is also working well for the facility. Cons Reporting - There are some challenges with the reporting system. We are continuing with work though these challenges with PatientClick. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jahnavi H. MD Mental Health Care ### "Most user friendly with awesome 24/7 one to one support immediately " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2018 Would not switch to any other EHR- using it since 2013! Tech support is of the highest quality with extremely polite and professional team who are ready to help you right away and are always available on phone! Pros Very user friendly, customised to my work flow, best tech support and comprehensive EHR, any additions required are accomodated promptly if feasible Cons Mobile app still needs further work to use at rounds. MIPS reporting - audit logs not yet available Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mary R. Billing Supervisor Medical Practice ### "Speed is slow and techinical support is doesnt provide much support." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 April 2, 2018 Due to this company being out of state Patient Click Technical Support team should designate for each state to learn rulings and regs throughout Medicare and Medicaid and all other insurances. Not knowing your clients billing and coding regulations will bring your company down. Your office will also need to get to know the UB04 REGULATIONS. Pros The product is easy to click on, the scheduler is easy enough once it comes up. Patient click has much to fix Cons The system is not friendly to those whom use it. The reports are not easily to be printed up or used at all. Technical Support never really finds the problem until you have to harp on them and print screens to show problem. The first comment from the Technical Support is for them to blame their clients, clients internet or the errors of human. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK neil K. M.D. Medical Practice ### "Most customizable EMR ever in the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 9, 2016 Excellent customer support to customize your own notes,charts and procedure listing way before initiation. Pros Also one click and one page review of our meaningful use and CQM pertaining to our speciality. Added feature, probably the only one ever ,to come up with lab and radiology and path reports to reflect patients next clinic appointment which makes physicians review a breeze and optimizes timely intervention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Serenity J. medical records Medical Practice ### "Experience with this product." 3.5 Overall Rating 3.5 3.5 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 2, 2016 Pros Technicians were always pleasant and willing to help customize Cons The software is really slow and takes to long to load pages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154265/PatientClick/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.